Public Storage Self-Storage Units at 196 SW 2nd Street, Pompano Beach, FL

Ada is the BEST!!! I have been storing with Public Storage for many, many years because of WONDERFUL people like her!! THANK YOU *with all my heart* Ada, for your unbelievable kindness, fantastic help, compassion and care!💜💜💜 Public Storage- PLEASE give her a raise!!

Recently moved to this location . Ada the mgr is amazing, Extremely resourceful. Keeps her facility clean and well organized. Comforting knowing she is on site 24/7 . Thx for everything Ada , truly an asset to the company.

Great service Adão, is Great service.

Excellent customer service. Very attentive

Great customer service by Ada, she was very courteous and helpful. Fast service and great communication by her!

Great service Ada, didn't have the unit or the price but she found one for me ar another property.

Ada was very helpful in finding me the best unit to suit my needs, very easy and smooth transaction.

They give you one price and then 3 months later they increase your rent by 35% will never use them again garbage facility snakes

Ada is the best and most honest person! Go see her.

Very great sorvice and I will always remember it

I had the best experience working with Ada this morning. While the location she was at didn’t have what I needed, she found me exactly what I was looking for. She was a gem and helped me through the whole process. You are very lucky to have such a professional, helpful associate.

Just got my rental really happy with services thanks Ada 😊😊😊

Ida is an absolute jewel.!!!!! N

Renting at this location is Great Thanks Ada, for your good service.

Great Service Thanks

Ada was awesome, as I am a 85 senior & she helped get thru the signing with my phone!!

The place is closed by many store, like pharmacy, supermarket and also closed to I- 95, amazing attendance so helpful, Ada is my favorite, with all my respect.

Gracias, por su servicio Ada.

Ada is a great manager and very nice. Always willing to help. I have a good deal in my unit. Thank you

Prepare to be screwed over. This is a new and updated review as of 4/3/24. If i could give the place negative stars i would. I again recommend that you, mr or mrs potential future customer currently checking this place out, to steer clear. Here is the final "icing on the cake" experience. moving out. I removed all my stuff from the unit late on Easter Sunday 3/31. Ada obviously was not around. On Monday i swung by and found no one in the office. I took a picture of the sign with a QR code and a number that is now on the front door. Maybe it has been there for a while, but i really never go to the office. On Tuesday after work I drove by and let Ada know (in person) that I had vacated and that I would come by and sweep the unit the following morning. As promised I swept the unit and left it spotless this morning. At 5:28PM I receive a text message reminding me to pay the unit. I immediately called Ada and she informed me that since I had not vacated by the first of the month I was responsible for paying another month reguardless of wether i had any thing in the unit or not. I asked her if she felt that this was "ethical, to which she suggested that I contact customer service. Then she mentioned my previous "nasty" review. I told her not to worry that I would be updating it. my new "extra space" is very close by and for 20 sqft less than i had at this facility the rate is $144.00per month. My new "extra space" also locked that rate in if i prepay so they have my business for the next year with no surprises. As soon as i get the first collection letter from public storage I am reporting them to the BBB. i welcome public storage management to contact me directly as my 2 calls and emails to the regional supervisor have been ignored. This is how they treat a customer of 5 years that has never caused an issue or paid a day late. ' The following is the "nasty" review that I left two months ago. Yes Ada is super nice, Yes they have storage bays. Yes they will work IF you only need SHORT term storage. My experience is that you can expect a rent increase that happens like clockwork every 12 months. I have now been a customer for 5 years. I live locally and my home does not have a garage the place is conveniently located. In my case for a 10X22 unit over 5 years: 2019-2020 $157 2020-2021 $172 2021-2022 $230 2022-2023 $311 2023-2024 rent is now increased to $411.00 these are pre tax rates. Currently same unit is listed on their site for $274.00 but the rate fluctuates more than the stock market. this is apparently their "intro" rate, but other storage units in the area are also similarly priced. In my case during my 5 years, rent has gone up 261%. The entire time I have been on autopay, never a late payment. with the latest increase I tried requesting a rate reduction. Online it was denied. In person with Ada denied, Wrote email to District manager Curt Confer no reply..... What you get for being a loyal customer is the shaft. You've been warned.

Ada is the best. I highly recommend this place

Muy atenta la persona que me atendió muy amable le doy cinco estrellas la recomiendo 100%

Ada, the lovely Lady at the counter was so gracious and nice. She listened and answered all my questions.

This best in town service is outstanding and a big thanks to Ms.Ada

Great service!

Great service Thanks to Ada and Dave.

Muy buen sevicio muchas gracias Ada.

love this place ms Ada is the best thanks for being so nice to us

Ada is the best great customer service and the unit and location is clean and easy to get to

Ada was great

Ada is great, best customer service ever.

Gratis service Ada, was a great help. Thanks

Outstanding Service and Kindness from Ada at Public Storage! Review: I had the pleasure of working with Ada at Public Storage, and I must say, her service and kindness were exceptional. From the moment I arrived, Ada greeted me with a warm smile and made me feel welcome. Ada's professionalism and attention to detail were evident throughout the process. She listened to my storage needs and provided valuable suggestions. Her knowledge of the facility was impressive, and she patiently answered all my questions. What sets Ada apart is her genuine kindness and empathy. She went above and beyond to make sure I felt supported. Ada treated me like a friend, not just a customer. Throughout my experience, Ada consistently went the extra mile. The facility was clean, organized, and secure. I highly recommend Ada at Public Storage for her outstanding service. Thank you, Ada, for making my storage experience enjoyable. You truly exceeded my expectations!

The manager is a pleasure to work with. Made the process very easy and quick. She is very friendly as well. The property is always clean. Happy customer here.

Love this place Ada the woman at the front desk was so helpful end very nice in kind we need more people like her so loving end nice

They will increase your rent exponentially. Looking at over 250% rent increase over 5 years, while listing the same unit for $150 less on their website. Do not engage if you are looking for a long-term solution, or prepare to bend over and take it. Their public response means nothing. We attempted to work with the manager, district supervisor and corporate, so suggestions of “regret” and “doing better” are shallow without action.

Ada helped me with my rental, very kind person

Ada fue magnífica con nosotros. Nos ayudó con todo el proceso. Super amable y muy servicial. Si necesites un storage, pregunté por Ada!

Ada es la mejor!!!!... excelente atención

ADA IS THE BEST! PROMOTE HER!

Fantastic service by Mrs Ada and extremely convenient. Very happy storing here

Diana was exceptional in working with me to satisfy my storage needs!!! I highly recommend Diana and this location!

Muy buen servicio 👍

Excellent service! Today Mrs. Ada is very competent, friendly, nice and was very kind. Thank you.

Great service Ada

Great dervice

Ada was awesome and very helpful, 10/10 recommend renting with her

I went straight to the office and delt with Ada. Extremely helpful and pleasant! What a pleasure to do business with! Thank you!

I came to make my payment today,She was wonderful with the services she provided.I will always come back to that location.Ada is the best!!!