Public Storage Self-Storage Units at 196 SW 2nd Street, Pompano Beach, FL

The majority of the units are flooded; no one can help you, and the one person who works always hides when you knock on the door.

Jackie was awesome and very knowledgeable. Storage space is clean, highly recommend

Jackie awsome....nice service

Nick gave me exemplary service. My account was a little bit tangled, but she unraveled it and got everything straight.

Amazing help!

Buena experiencia con el servicio con Ada, gracias.

Great service Ada, for helping with fing the correct spot.

Gracias por tu buena atención Ada.

Thanks for your service

Ada was very helpful.

Ada fue muy amable en resolver mi necesidad. Recomiendo este sitio y sobre yo a Ada . Gracias !

Ada was amazing. I recommend this storage rental. Clean and well maintained. Better than some other public storage

El servicio prestado por ADA fue excelente, ella es muy amable y servicial, recomiendo 100% el servicio y la atención con ADA. Muchas gracias !!

Ada was very helpful and great to work with!

Mrs.Ada gave me perfect service she walked me thru everything that was needed showed me the units an helped me find one suitable just for me she deserves a perfect 5 star for service.

She's the best

Good service

2/24/25 Can you believe they had the nerve to send me a " we want you back email?" Prepare to be screwed over. This is a new and updated review as of 4/3/24. If i could give the place negative stars i would. I again recommend that you, mr or mrs potential future customer currently checking this place out, to steer clear. Here is the final "icing on the cake" experience. moving out. I removed all my stuff from the unit late on Easter Sunday 3/31. Ada obviously was not around. On Monday i swung by and found no one in the office. I took a picture of the sign with a QR code and a number that is now on the front door. Maybe it has been there for a while, but i really never go to the office. On Tuesday after work I drove by and let Ada know (in person) that I had vacated and that I would come by and sweep the unit the following morning. As promised I swept the unit and left it spotless this morning. At 5:28PM I receive a text message reminding me to pay the unit. I immediately called Ada and she informed me that since I had not vacated by the first of the month I was responsible for paying another month reguardless of wether i had any thing in the unit or not. I asked her if she felt that this was "ethical, to which she suggested that I contact customer service. Then she mentioned my previous "nasty" review. I told her not to worry that I would be updating it. my new "extra space" is very close by and for 20 sqft less than i had at this facility the rate is $144.00per month. My new "extra space" also locked that rate in if i prepay so they have my business for the next year with no surprises. As soon as i get the first collection letter from public storage I am reporting them to the BBB. i welcome public storage management to contact me directly as my 2 calls and emails to the regional supervisor have been ignored. This is how they treat a customer of 5 years that has never caused an issue or paid a day late. ' The following is the "nasty" review that I left two months ago. Yes Ada is super nice, Yes they have storage bays. Yes they will work IF you only need SHORT term storage. My experience is that you can expect a rent increase that happens like clockwork every 12 months. I have now been a customer for 5 years. I live locally and my home does not have a garage the place is conveniently located. In my case for a 10X22 unit over 5 years: 2019-2020 $157 2020-2021 $172 2021-2022 $230 2022-2023 $311 2023-2024 rent is now increased to $411.00 these are pre tax rates. Currently same unit is listed on their site for $274.00 but the rate fluctuates more than the stock market. this is apparently their "intro" rate, but other storage units in the area are also similarly priced. In my case during my 5 years, rent has gone up 261%. The entire time I have been on autopay, never a late payment. with the latest increase I tried requesting a rate reduction. Online it was denied. In person with Ada denied, Wrote email to District manager Curt Confer no reply..... What you get for being a loyal customer is the shaft. You've been warned.

no one in the office. I waited from 9:30 to 10:20, 02.23.25. no one came. terrible service.

Excellent service great customer service

Ada, is Great and professional thanks for your Great service.

I've been using Public Storage for over a year and have been to multiple locations. Out of those, no one was as helpful and accommodating as Ada Romero at the Pompano Beach location at 196 SW 2nd Street. Even when she was not able to find me a unit in that location, she thoroughly searched for what I needed in every other nearby location, and went the extra mile for me in other ways. Highly recommend her if you need help navigating the options in this area. - R. S. Corser - Pompano Beach

Mrs. Ada was Amazing in helping me get this storage after many felt attempted and the wrong space reserved. So much love to her. She is very kind, patient, and lovable. 🤗❤️

Nobady in office!costumer service not told correct info, bad company!

Ada was a pleasure to work with! the place is always clean and well-lit.

Great service and it took longer because of the internet was not working and she took her time to assist me to the end we need more people like her

Ada was really helpful and patient in picking the right unit

Ada was so helpfull and friendly. She has a lot of Experience and Is dedicated to keeping your storage safe.

Ada helped me out so much! She was friendly and solved my refund issue with great professionalism. I highly recommend her services!

Vert good customer service

Thank you so much for the service. Ada was a great help

Thank for your great service Dona Ada,

La mejor, la señora Ada, excelente persona, y la calidad de atención, estupenda.

Ada is absolutely wonderful, she helped me find the right storage for me.

Great service,Ms ADA treat us nice

Thank you for your Great service Ada.

Excelente servicio,muy agradecido con la señora Ada por su colaboración volví a arrendar con Ada muchas gracias

Ada, is a good customer service person Thank you

ADA is a complete customer service professional!!! She helped me with the app and was so patient!!! I am trying desperately to get into her property!!!! Great

Ada the desk attendant at this public storage location was a huge help, she really cares about the customer and helped get me setup with a unit that met my needs.

This best in town service is outstanding and a big thanks to Ms.Ada Thanks

Buen service muchas Gracias Ada

Thanks for your assistance in getting a storage Great person Ada

Ada Meo provides Outstanding service and support at this location. Her steadfast dedication and ability to always be helpful when you need it is unsurpassed. What a pleasure it is to deal with such an experienced and valuable team member!

Fantastic service very nice lady Ada

Great unbelievable nice

Ada, help me to download the PS APP, and she took her time. Thanks

Muy buen servicio Ada muchas gracias

Was quite satisfied with the service I receive a this Public Storage Thank You Ada

Thank you very much for your service. Excellent service.

Thanks for helping me get a unit Gracias Ada

Ecellent servicio Gracias Ada

Ada is so helpful. She goes above and beyond to make sure our needs are covered!

The only reason I rented from this Public Storage facility, is because Ada the manager keeps a tight ship, and her facility is TOP NOTCH! She should be part owner after 15 years of HONORABLE service to the company, if not, then at least give her a considerable raise for this OUTSTANDING employee who is a sweetheart of a human being. She is an ASSET TO THE COMPANY. God bless her and her aging mother. Thanks for everything.

Ada is the BEST!!! I have been storing with Public Storage for many, many years because of WONDERFUL people like her!! THANK YOU *with all my heart* Ada, for your unbelievable kindness, fantastic help, compassion and care!💜💜💜 Public Storage- PLEASE give her a raise!!

Recently moved to this location . Ada the mgr is amazing, Extremely resourceful. Keeps her facility clean and well organized. Comforting knowing she is on site 24/7 . Thx for everything Ada , truly an asset to the company.

Great service Adão, is Great service.

Excellent customer service. Very attentive

Great customer service by Ada, she was very courteous and helpful. Fast service and great communication by her!

Great service Ada, didn't have the unit or the price but she found one for me ar another property.

Ada was very helpful in finding me the best unit to suit my needs, very easy and smooth transaction.

They give you one price and then 3 months later they increase your rent by 35% will never use them again garbage facility snakes

Ada is the best and most honest person! Go see her.

Very great sorvice and I will always remember it

I had the best experience working with Ada this morning. While the location she was at didn’t have what I needed, she found me exactly what I was looking for. She was a gem and helped me through the whole process. You are very lucky to have such a professional, helpful associate.

Just got my rental really happy with services thanks Ada 😊😊😊

Ida is an absolute jewel.!!!!! N

Renting at this location is Great Thanks Ada, for your good service.

Great Service Thanks

Ada was awesome, as I am a 85 senior & she helped get thru the signing with my phone!!

The place is closed by many store, like pharmacy, supermarket and also closed to I- 95, amazing attendance so helpful, Ada is my favorite, with all my respect.

Gracias, por su servicio Ada.

Ada is a great manager and very nice. Always willing to help. I have a good deal in my unit. Thank you

Ada is the best. I highly recommend this place

Muy atenta la persona que me atendió muy amable le doy cinco estrellas la recomiendo 100%

Ada, the lovely Lady at the counter was so gracious and nice. She listened and answered all my questions.

Great service!

Great service Thanks to Ada and Dave.

Muy buen sevicio muchas gracias Ada.

love this place ms Ada is the best thanks for being so nice to us

Ada is the best great customer service and the unit and location is clean and easy to get to

Ada was great

Ada is great, best customer service ever.

Gratis service Ada, was a great help. Thanks

Outstanding Service and Kindness from Ada at Public Storage! Review: I had the pleasure of working with Ada at Public Storage, and I must say, her service and kindness were exceptional. From the moment I arrived, Ada greeted me with a warm smile and made me feel welcome. Ada's professionalism and attention to detail were evident throughout the process. She listened to my storage needs and provided valuable suggestions. Her knowledge of the facility was impressive, and she patiently answered all my questions. What sets Ada apart is her genuine kindness and empathy. She went above and beyond to make sure I felt supported. Ada treated me like a friend, not just a customer. Throughout my experience, Ada consistently went the extra mile. The facility was clean, organized, and secure. I highly recommend Ada at Public Storage for her outstanding service. Thank you, Ada, for making my storage experience enjoyable. You truly exceeded my expectations!

The manager is a pleasure to work with. Made the process very easy and quick. She is very friendly as well. The property is always clean. Happy customer here.

Love this place Ada the woman at the front desk was so helpful end very nice in kind we need more people like her so loving end nice

They will increase your rent exponentially. Looking at over 250% rent increase over 5 years, while listing the same unit for $150 less on their website. Do not engage if you are looking for a long-term solution, or prepare to bend over and take it. Their public response means nothing. We attempted to work with the manager, district supervisor and corporate, so suggestions of “regret” and “doing better” are shallow without action.

Ada helped me with my rental, very kind person

Ada fue magnífica con nosotros. Nos ayudó con todo el proceso. Super amable y muy servicial. Si necesites un storage, pregunté por Ada!

Ada es la mejor!!!!... excelente atención

ADA IS THE BEST! PROMOTE HER!

Fantastic service by Mrs Ada and extremely convenient. Very happy storing here

Diana was exceptional in working with me to satisfy my storage needs!!! I highly recommend Diana and this location!

Muy buen servicio 👍

Excellent service! Today Mrs. Ada is very competent, friendly, nice and was very kind. Thank you.

Great service Ada

Great dervice

Ada was awesome and very helpful, 10/10 recommend renting with her

I went straight to the office and delt with Ada. Extremely helpful and pleasant! What a pleasure to do business with! Thank you!

I came to make my payment today,She was wonderful with the services she provided.I will always come back to that location.Ada is the best!!!

The service is great Thank, Ada

Been in this location for few years now and i have to thank Ada for always being available to assist me with any minor issues that arises! Very clean, organized and well maintained ... its reassuring knowing the my belonging are safe there!

196 location Ms.Ada is absolutely amazing and so sweet great customer service thank you so much!!

Ada give me a good service

Ada is truly an amazing person, her patience, understanding and her customer service superseded my expectations. Thank you Ada!!!

Excelente servicio gracias Ada, por la ayuda.

I was reading reviews before coming here. Noticed great reviews about Ada , and figured I’d give it a shot. Well, I must say from using storages for years. Ada is the best manager I’ve ever met. Super pleasant and easy to talk to. Thanks Ada !!

Ada was excellent! I highly recommend public storage.

La sra que me atendió, muy amable, solucione en el momento y el lugar es muy tranquilo, limpio y espacioso… Me gusta 😃

Great and wonderful service from Ada, always assisting her customer.

Ida was so sweet and kind and very helpful. In and out .

The service was and the information Ada provided was very informative.

Excelente atención. Muy buen servicio. El mejor que he visto en todos los Store

Great experience at this location, I was in need of a storage and since I did the easy application online the in person service was phenomenal, I really recommend this location to anyone in need of a storage and have the best customer service , everything is explained clearly and understandable.

Ada is a true professional and cares very much about her establishment. She is selective in renting to reliable and quality people. Always there to help with any issue 5 stars

The service was very good Ada, open door before her hour Great Thanks Ada

Don't even think about going here. Worst place I have ever been to. Every single location. They lie, try to upsale, not one person in any location knows anything. I feel sorry for any owners. Worst place ever. Be happy if they even answer the phone. They treat you like dogs. Never ever go there. Zero.

Excellent service got my uncle a storage thanks Ada.

Great service very helpful Ms Ada

Excelente servicio Ada, es muy amable.

Went yesterday to the storage for information MS.ADA WAS AMAZINGLY HELPFUL AND INFORMATIVE GREAT PERSON TO HAVE ON YOUR STAFF .

Ada is very nice.

Gracias señora Ada por tú amable servicio 🙂

Muy buen servicio de parte de la señora Ada muy buena atención

Excellent servicio Dona Ada, excellent me halludo con la aplicacion.

Great service im so very pleased

Excellent service Ada was the best customer service that I ever had thank you for having Ada.

Ada always a great help and friendly, always works with us and is very knowledgeable.

Ada was most.helpful in assisting me with yet two more storage units. She is warm, friendly and knowledgeable. Even gave us some tips on how to store things more efficiently. She makes people feel right at home.

Excellent service Ada,always take good care of me

Ada was amazing all the way trough. From the initial help finding the right storage unit, all the way to the last day today. She even helped find someone to pickup the last items in my unit. Thanks so much Ada, and will rent from you again soon💪

Gracias por su muy buen servicio y excelente lugar Adá

Ada me atendió fue muy amable y servicial recomiendo su atención muchas gracias

Ada went over and beyond to help us secure the perfect storage unit. Friendly, professional, and efficient! She’s a lovely person!

hello - ada is friendly and got us the BEST deal!! she is a expert and helped us locate the perfect storage room - we highly recommend working with ada! sincerely david and dee

Fui bem recebido por Ada, me auxiliou com todas minhas dúvidas e me deu a maior atenção

Excellent service Ada I appreciate you

I am a new customer of public storage and was very pleased with the service I received. Ada was very knowledgeable, very helpful , and has great customer service skills.

Excellent service by Ada

Ada is the best! I had a booked unit at another location that was given away without me knowing but Ada stepped up and called many people to find me a spot and she called me multiple times throughout the process. Ada really cares for her customers!

Ada was so helpful and friendly. I felt at ease while renting my unit. You should be proud of her as she knows her job well. She is a great asset to the company Carmen P

Buen servicio Ada Gracias

Ada is fantastic great service

Great Service, very professional. I was clearly explained the rental agreements. I was very impressed with how well maintained and clean the place is. I feel very safe leaving my personal belongings in such good hands.

I love Ada! She help me with all my questions and will definitely recommend this place to everyone thanks to her help !!! Amazing customer service Thank you Ada !!!!

Ada was amazing stayed after hours to make sure we were taking care of. Went above and beyond to make sure we had everything that we needed

Great service Thanks Ada, for your assistance.

Buen servicio gracias Ada,

Love your service Ada help out by find a great price Great and Excellent Service Ada

Great service with Ada, got use a unit excellent service. Thanks

Ada was fantastic - she gave a five star service. The reviews don’t lie - she makes the process smooth and enjoyable. I joined because of the other reviews.

Great service… friendly… loved the place.. very clean

Ada was awesome she provided me with the best customer service!

Excelente servicio Gracias Ada

Muy buen servicio Ada, encontró una buena unidad. Gracias

Very professional manager, Ada, provided a positive experience for having to move things into storage. Great job Ada.

Shermetta was very nice to me and professional. She helped me a lot...she is the the best

Very good service Ada, got me a unit at another location. Thanks

Great service Ms Ada, found my friend a unit. Thanks for a Great service.

I was pleasantly surprised by the excellent customer service that Ada gave me when I came in to look for a storage place. I could tell that she really cares about her customers. Wish we had more people like her

I LOVE ADA SO MUCH SHE WAS AN AMAZING ANGEL IN HEAVEN VERY HELPFUL

Excelente servicio gracias por su ayuda Ada.

Ada was very helpful. She has patience and very knowledgeable

Ada was very helpful. She was able to solve my issue. She is good 🙂

Great service Ada, found me a other location. Th.ks for your service.

MS ADA 😇 has the best customer service I've experienced since this epidemic started. I'm so glad she showed me there are still good people out here willing to help.

Great experience at this property Ada, Washington every helpful. Thanks

Excelente services I have a unir at this prope

Excellent services

Ada fue muy especial y la mejor atención

Ada was great to me. She walks me to the process very easy. Customer service is good. I will recommend anyone to come to this branch.

Great service I had a little problem renting but AdA spo ke to her DM and got the matter sloved Thank Ada

Ms Ada is very helpful last month I did my rent and came back for her help with gaye app. Thanks for your help Ada

The manager, Ada, is a gem! She has been perfect and personable in all our interactions

Very nice. I appreciate Ada so much. She was helpful and very informative. Stay with me out of her duty hours to clarify all things

CHERYL WAS VERY HELPFUL....

Excellent service Ada, was great answer my questions and check other locations for me. The Thank you Ada

Very good place. Ada is amazing with customer service. Very knowledgeable and helpful. Highly recommend. Thank you ADA for your help.

My experience was Great. Ms.Ada was Awesome!!! She handled all my questions and needs.

I had a great experience at this property with Ms.Ada she help me with sizes of units . Great I will go and do an e rental next week.

Excelente serviço gracias muy amable Ada

Excelente servicio gracias Ada muchas gracias

Ada is very very great. Excellent service...

Ada was extremely helpful, knowledgeable and courteous. Thank you, Ada!!!

Ada is the only one I want to deal with!

I ended up renting a 2nd unit thanks to Ada. Great services, extremely professional and friendly.