Amazing customer service thank you Jessica and Kelsey
Sonnet who was working the front desk was very helpful. She walked us through the whole process of getting the app and she was very detailed in how everything works. She took the time to show us the different size units and where they were located for convenience . Definitely pleased with work in g with her .
Kelsey and Jessica are amazing! Staff is very helpful and welcoming and the property looks clean. Definitely recommend for all of your storage needs.
I needed storage space for an upcoming move and was recommended to consider Public. Pretty easy process, all in all - I came on to the site and met with Kelsey, one of the property managers, who very kindly walked me around the property, and showed me a couple of units before I decided on one. She took the time to answer my questions and explain everything. The property itself looks pretty clean, and it wasn't extremely busy at the time that I came in.
Best storage solution we have ever used. Friendly staff. Always clean and secure. Would give more stars if I could!
Melissa was very helpful!
Kelsey was amazing , she stayed after to help me
I rented a unit in Pensacola and Kelsey was so awesome at her job. She made sure I was happy with the unit and was extremely thorough with all documents and explaining details. I highly recommend Public Storage.
Amazing customer service!
We all know how frustrating tech can be when things don't go the way you want them to. Had an issue with an access code and the site staff, in particular Sonnet, went above and beyond to sort it out. Want to thank her here for the help.
10 out of 10 Very Deep, Nice and Wide. I loved every second being inside there. Affordable prices for a space that can accommodate everything I unloaded in there. With the amount of space that was leftover, my friends and I are coming back to unload more later. Thank You, Public Storage.
Super nice people, Jessica was very helpful.
Sonnet was a great help with picking out my space.
Jessica and Kelsey were helpful and friendly thank you so much.
Jessica was very knowledgeable and helpful thank you for great service
Property is clean and great staff!
Shannon and Sonnet were so helpful, we did a last minute unit change and had many questions and they were very happy to help and made our entire moving process very easy!
Jessica was extremely helpful she showed me the unit size and everything i needed
Great ladies, Jessica & Sonya. Very professional. Very direct. Very informative. Great attitudes, lovely customer service. Low prices, clean facility. Five out of five.
Semi truck accessible. It is somewhat tight but you do not have to reverse it.
Newer facility. Units I've seen have working lights, mostly clean and don't smell.
Friendly and helpful staff. :)
i recently rented from this location & was pleasantly surprised. jessica helped me through the process of reserving a storage space, helped me with the size of the unit i needed & walked me through the app. she made the process easy, answered all my questions & was very helpful. the location was clean, secure & very well automated
Sonnet was amazing and super helpful! Highly recommend them!
Great customer service, thank you Kelsey and Jessica!
Not only was Public Storage maintained beautifully but I was met with profoundly the best customer service that I’ve came across in a long time. I want to thank you all at Public Storage and thank Kelsey so much for her patience, respect and knowledge for every question that I had. Thanks Kelsey for your help, I appreciate you and look forward to seeing you in the future! Customer service really makes the business Kelsey did an amazing job at making me feel welcomed , answering questions with a smile and detailed answers .Way to go!
Kelsey is an asset to your company. Very knowledgeable and great customer service.
This is a wonderful storage unit. Kelsey is an amazing employee. Very professional and knowledgeable
Thank you so much to the helpful manager Kelsey for being patient with me and taking the time to understand my needs. She was kind and listened and helped resolve my issue. Amazing staff!
Kelsey and Sonnet were very helpful and knowledgeable. Very clean and well maintained facility!
Employees are nice and helpful
Sonnet and Kelsey are amazing!
Thank you Public Storage for having Kelsey available this morning & she was just the best! She gave me a tour of multiple units, showed patience as I was indecisive and helped me find a storage unit that would best fit my needs. She was kind, knowledgeable and I rented my unit for a great price 😊 Thanks Kelsey for your help, I appreciate you!
Very nice facility! We felt welcomed and important. We got exactly what we needed. Thanks to the young lady that got us in and out in a very timely manner.
Amazing service! We were helped by Sonnet. She was very kind and informative. Got in and out quick with a same-day move in. Thank you
Great customer service including management. Knowledgeable too!
Kelsey at Public Storage is the absolute best! She is so sweet and very helpful. She is such a hard worker and is dedicated to everything she does and it really shows!
Thank you, Kelsey, for all your help. Trying to find a reliable storage unit is hard. I appreciate you! Your kindness makes a big difference.
Sonnet was extremely helpful, detailed and patient with this being my first time renting a storage unit!!!
Go to Kelsey for any of your storage needs!! She was super helpful and kind, answered all my questions perfectly as well!
Ryan with public storage changed my view on the company. After a billing issue with the systematic algorithm Ryan called me and got everything squared away. Initially I was going to leave but after Ryan called me and was very thorough trying to keep my service I decided to stay. Thank You Ryan for the work that you put in for mine and my families convenience.
Jessica was so very nice and helpful. Made me feel so much more at ease with my rental.
The communication is lacking, but after talking to Ryan today I am confident things will get better, Kelsi did the best she could to assist me with the knowledge she had and her customer service is amazing. I hope to see this facility flourish like it once did.
They were there when I had to move unexpectedly, they have good prices, and are easy to work with.
Kelsey was extremely helpful when I didn't have my old unit info.
Clean units, helpful staff
Nice storage...staff is really nice
Mike was super helpful and kind. He was very efficient and accommodating with our rentals. We are grateful to have had such a positive experience!
Sonnet was super friendly and very helpful in getting us transitioned into a smaller storage unit. This Public Storage is nice and well maintained.
Jessica and Kayla were very helpful
Customer service was SUPERB
Wonderful customer service! Sonnet was a really great help! 5 stars!
Jessica was super helpful!!
A bit delayed but I wanted really thank Sonnet for her help with my storage unit earlier this week. She very patient and kind, answering all my questions and was very reassuring over any worries I had about downsizing while being states away. I have always rented storage units from this specific location when I found myself having move away and Sonnet really solidified my want to continue doing business here. Thank you for all your help! - Zoie
Nicholas was great ! He answered any and all questions we had ! Thanks again !
Nicholas was great and very communicative breaking down everything to except in the future with storage space
Sonnet was very informed and very helpful!
Moving to Florida at the end of this month. Nicolas was great on the phone. Went out of his way to find what was best for me. Thank you for your help. Olive Street location.
The storage area is clean and secure. I trust that our stuff is safe here. I really appreciate Sonnet's help and patience with a billing issue today.
On Oct 7, 2024, I spoke with SONNET. She was very knowledgeable and proficient in finding a better rate for my storage unit. I appreciate her kindness and concern. She is a true asset to Public Storage.
I’m only doing this review to thank, Sonnett!!! She is awesome and I enjoy chatting with her when she is onsite!!! Thank you for all you do! You are a wonderful asset to this company!!
Had a nice interaction today with the great people over here at Public Storage. Sonnet was very helpful and professional at the front desk. She got me a storage room with more than enough space for my things, at a reasonable price.
Ms.Sonnet customer service was amazing!!!
Jessica is a great Manager. Very helpful. Clean property.
Sonnet and Jessica were a huge help! I highly recommend getting a unit here and if you ever have any problems they will 100% help. They both had great attitude took care of multiple problems I had at my unit I have on this location and my unit I have at a different location!! Thanks again yall!
Great place to store. Jessica was so polite and professional
Great service! Definitely recommend!
Sonnet was EXTREMELY nice and helpful in person AND over the phone. This was my first time buying a storage unit by myself, and she made it very smooth and easy, thank you so much.☺️☺️
Management/staff super friendly and helpful. Units very clean and sturdy. Best experience renting a storage unit ever.
Sonnet was 10/10 very patient kind and gave great customer service. Will be recommending this place to fellow service members 💙
Everyone is great, nice and clean, people very friendly
Jessica is the best, always helpful, and easy to work with. If I were hiring, I would steal her from you,!
Vickie was so helpful and nice when I moved in!
Sonnet , Annette from E.Olive Rd are the best customer service and I highly recommend to store your items at this location ! Thank y’all for everything to make my move easy!!
Jessica and Micheal Were great! Provided excellent customer service. Both were super welcoming and made my rental experience easy and comfortable! 10 out 10 would definitely recommend for your storage rental needs. Thank you Public Storage for hiring such amazing people!!!
Ms. Jade was very informative and professional in our interactions and helped me to better understand everything I needed to know!
First time needing a storage unit so having a kind patient person like Ms. Jade at Creighton Rd location made the process very smooth cause I had some questions
Super friendly service and clean. Love the access easy to get in and out
My company uses Public Storage to keep our supplies consolidated. I am glad to be on a first name basis with Jessica and always have a great experience with her and getting my needs met. It has been a pleasure since Nicholas has come on the Public Storage team - he was proactive in changing the light bulb in my unit, providing critter packs and keeping me up to date about paperwork and any other things concerning my unit. Customer service is great at this location!
Jessica was great!! Thank you for wonderful service!
Great service and friendly.
This is definitely one of the cleanest storage places I have ever had the pleasure of renting from. The office staff is excellent. very friendly. very knowledgeable. All around great place to rent from!
Great service. Nicholas was awesome!
Came in to purchase a storage unit and Nicholas was very patience and polite in showing me different units until I was satisfied very good customer service
Office staff was nothing shy of
awesome!! Super clean storage and great affordable rates!! 5/5 stars hands down!
Jessica is so professional and knowledgeable
Thank You Nick for your assistance on Friday!!!
Very nice and clean storage unit!
Great Staff!
I came in right before closing and Jessica helped me very professional I was in and out literally less than 10 mins. Highly recommended
Super caring and helpful people!
Great and friendly service
Nicholas was awesome, helped me select the right space for myself, and suggested other options for if I needed to store more later on.
Easy process and moved along quickly. Highly recommended
Super friendly and knowledgeable! Quite lovely staff! Clean environment! Love how secured it is! I AM NOT HAPPY WITH THIS NEW COMPANY!! I FOUND RAT FECES IN MY UNIT!! THE PEOPLE ARE LAZY!! THEY DIDNT BOTHER TO GET UP OFF THEIR SEATS TO ASSIT ME NOR SEE MY UNIT!! WHAT IF THAT WAS THEIR BELONGINGS WITH RAT FECES ALL OVER IT AND HAD TO THROW AWAY THEIR BELONGINGS!?!??!!??? WHEN IT WAS SIMPLY STORAGE I HAD NO PROBLEMS!! I DO NOT RECOMMEND THESE PEOPLE!!!!!!!!🤬😡😤
This place is the best. It’s always so clean and the customer service is 15/10! I appreciate you all making my storing experience so great!
I CANNOT say enough about this facility. From the cleanliness to the top notch customer service, this place is the best. Thank you, Jessica and Lisa, for the peace of mind I chose the right place.
Always nice friendly personell & willing to help you
Jessica and Lisa were very helpful ,knowledgeable ,professional,and friendly.
Very informative and knowledgeable to any questions I had
Fast and easy to secure the storage space I needed. The ladies were very efficient!
Lisa is awesome in the office. She is so helpful and the property is so clean
I really like the place of business, the manager who had pink in her hair, has become horribly rude and reads to much of the online information to me, as though I am not understanding, but the building overall is very, very suitable for a storage unit.
This facility is not only secure but clean and bug free!! Jessica is amazing and always looking for the best for her customers!
Amazing service thank you Jessica and Lisa. Property is so clean!
Lisa was very professional and knowledgeable. She was able to provide me with the right size unit that i needed
Fantastic experience! Couldn't be improved on! Great customer service.
This is a great place to store. Lisa is awesome and very knowledgeable
Process was clearly, smartly conveyed as the women up front were friendly and smart. I came in, determined what size and location was best for me, looked at a candidate unit, selected it, processed the paperwork, and was out of there in less than 20 minutes. Very efficient process and customer service at the highest level... unusual these days!
i would definitely recommend this storage place if you are looking for one. Lisa in the office is so upbeat and very knowledgeable. This is one of the cleanest places that i have seen and i looked all around Pensacola before choosing this one
This is a great place to store your stuff if you are looking. Lisa is is polite and very knowledgeable. Every time I go there the property is so clean
Jessica was awesome! Great service provided and made sure my rental was taken care of! Very happy with service!
Excellent customer service!
This place is so clean and Lisa is so knowledgeable and friendly. I would recommend this storage place to anyone
Jessica was amazing!!! Walked me through everything!
The girls up front were so nice and friendly. The place was very clean. I would definitely recommend storing here if u are looking for storage
This is a great storage facility. The managers are always so pleasant and knowledgeable. I would recommend this place if you are looking for a secure place to store your stuff,I went this morning to get a storage unit and as always the Managers are always pleasant..
This place is a great place to store. Lisa is so attentive and knowledgeable and Jessica was nice also. The property is so clean and well maintained
Lisa and Jessica are simply the best at what they do! I was treated with dignity and respect through the entire process. I would recommend Simply Storage highly!
This is a great place to rent from. The girl up front,Lisa, is so knowledgeable and very friendly. The place is very clean and well kept
That are great up there. Lisa is awesome and seems like a hard worker. The property is always clean and Lisa is so knowledgeable
Very nice and informative.
Very inviting atmosphere and the customer service was top notch. I was just planning on stopping by to start comparison shopping with other storage stores, but the way I was treated with clean storage areas made that a one stop shop for me, 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!!!!!
This is a great place to store if you are looking for storage. Lisa in the office is so friendly and very knowledgeable
Love this place and the girls up front are great. Lisa is so nice and knowledgeable and she is always so busy cleaning
Jessica was super helpful and a very nice young woman especially to me and my wife senior citizens !!
Jess is great and very nice to senior citizens !
Great place to store your stuff. Place is clean and the girls are very nice
Great place to rent from. The girls are great up front
This place was great and very nice
This storage place is so clean and both girls were very professional. I would recommend this place to anyone
Great place to rent from. Really clean and easy to access. I would recommend getting a storage unit from here if you are looking
The staff is very helpful and easy to accommodate my questions and concerns.
Would recommend this place to anybody. Staff is always helpful and property is kept so clean
The girls are great and a great place to store
Great people and a good place to rent. Glad they brightened it up at night. Always clean
JESSICA WAS AWESOME AND HELPFUL
This is a good place to rent storage from. Highly recommend it.