Public Storage Self-Storage Units at 10053 Lake Underhill Rd, Orlando, FL

Buen servicio karla

Thank you Karla great service

Karla dio un excelente servicio

Thanks you Karla so much

My first time ever renting at a storage facility and likely my last. My storage unit was broken into and the Manager Marcus did very little to assist. Quite the contrary he was very defensive and almost nervous delivering the news that he noticed my unit had no lock on it. I knew immediately that was not true because I triple checked every time I would access my unit. When I asked to look at cameras to see what happened, he was unwilling saying an investigation had to be done. He is a manager and he has access and he could easily have seen what happened. But again totally unwilling to assist. I wonder why?We asked him where are the cameras in the hallways and He said the cameras were hidden, which was absolutely not true. You can see them in plain sight. Why lie about something so obvious? I decided to hire movers a few weeks later to empty out our 2 storage units a few weeks later. During the move the movers found my original lock completely cut it was thrown behind our grandfather clock. I went to the manager that was on duty that day to explain to her what happened. She immediately filed an incident report also mentioning to me that when I was first made aware that my lock was missing, Marcus should have filed an incident report for insurance purposes, in case, we later discovered that things were missing from our unit.He never even suggested it. I asked the manager that day if their cameras are hidden she said they are absolutely not & proceeded to take me through the hallways to show me. She told me once I file the police report I need to come back and give them the case number so they can add it to the incident report. I proceeded to file a police report that day. A few days later once I got the case number. While I was waiting for the officer I went in the office provided Marcus with the case number to add onto the incident report and Then proceeded to show Marcus the missing lock that was cut. He was very disinterested. I asked him what was the protocol now that I gave him the case number and he acted like he had no clue as to what the protocol is. Mind you he is a manager and he should know exactly what these protocols are. Again why the unwillingness to assist? The officer came out and was able to look at the cameras unfortunately because the cameras only pointed towards the doors entrance and not the actual storage unit. The police said afterwards it’s very clear that somebody illegally entered my unit cutting my lock off. In a private conversation, he admitted that it was quite strange the Manager’s unwillingness to assist me and his defensive nature. He proceeded to file the report for burglary on my unit. I would steer clear of this location, but especially in dealing with this particular manager. I have no idea as to his indifference. As a brand new customer, my job would be to ensure customer satisfaction. This was far from my experience. To make matters worse they didn’t even bother pro rating the cost of the storage unit. I moved out on June 6th And was stuck paying for the rest of the month For an empty unit that was burglarized. The district manager was notified. I’ve never received any communication from her, which lets me know they are also not interested in customer satisfaction, even with a police report for burglary and proof that my lock was in fact cut and my storage unit was rummaged through.

Great service karla

Tremendo servicio Karla Gracias

Thank you Karla Great service

Marcus made it a very smooth process. He was very helpful and informative. I am happy with service and I highly recommend.

Just worked with Marcus and He was outstanding!! Super fast and thorough tour. Truly a great experience.

Marcus is awesome and we had a wonderful experience with him. His customer service was 10/10. Robert Judith and I enjoyed our experience.

Marcus your service was fantastic 😊😊😊

Angel .great guy ,great service,,very professional..

As a home organizer, I often have to search for alternative storage solutions. I’m glad I found this Public Storage location to recommend to my clients—especially because of Marcus! He’s friendly, helpful, and makes the entire process smooth and stress-free.

Marcus @ lake was and is always exceptional with his customer service

Marcus is a 10/10 Public storage -100/10 Public storage sucks in general. We got locked inside the unit and had to call 911 tonight. The gate code they gave us worked to get in but we couldn’t get back out. The emergency after hours line was a recording that said the after hours line was closed for the night. What???? How is an after hours emergency number closed after hours??? I called customer service twice and since I was t trying to rent a storage unit they just kept passing my call Around despite me telling them I was locked in the facility. Finally in desperation I had to Call 911. Even the gate keypad had a button to push that said it was for emergencies. Nothing happened when you pushed the button. My other experience with public storage 1 month ago was similar. We bought an auctioned unit one hour from home. Got there only to see a sign that said this facility is totally automated and a live Person doesn’t work there. They too had a button to push. Again, no one answered. Finally after 30 minutes someone answered and said oh yes you Have to go to another location to pay but we are closed for the day so you have to come back tomorrow. I cannot tell you how mad storage. They suck. They are cheap as hell with no access to emergency help. Ridiculous and unacceptable. How how how is an after hours emergency phone number closed after hours. Stay away from Public storage suck there are plenty of other responsible and clean storage facilities.

Marcus was great. Helped me with my unit. 10/10 would recommend!

The staff helped us to ensure the security of storage. very good!

Great service Karla 10x10

Amaizing service karla

Awesome customer service from Marcus.

Marcus is the man! My guy is at your disposal any time and goes the extra mile to help. This guy needs a raise for sure! Good customer service is so hard to come by these days but I’m glad Marcus is our guy.

I had an outstanding experience at Public Storage thanks to Marcus! From the moment I walked in, he was professional, friendly, and extremely helpful. He took the time to answer all my questions, made sure I got the right unit for my needs, and walked me through the entire process with patience and care. It’s rare to find customer service this good nowadays—Marcus truly went above and beyond. If you’re looking for a storage facility with great service, ask for Marcus. Highly recommend!

Ángel, me ayudo a conseguir el espacio. Ideal. Exelente servicio al cliente.

Christine was extremely helpful and sweet, she showed us around and helped us get the best rate, very quick and easy!

Just had to get a storage unit due to moving. I was in and out in 10mins. Spoke with Marcus great attitude and very helpful. I would definitely recommend this location.

Christine help me today with a transfer of units and she was great professional friendly and understanding. I gave her more than five stars

Karla was very helpful in finding a unit for my needs and made the rental setup extremely easy.

Taina was very informative , so sweet and helpful your awesome Thank You

thank you to the young lady taina for helping me with everything & answering all my questions. you rock girl!

Christine excelente atención muy amable. Calificacion excelente

So kind karla thank you

Thank you karla

Marcus was awesome very kind, the place is clean and nice with a reasonable price, I recommend it.

I just had a great experience with Elham at the front desk at this location. I spoke with her and she answered all my questions and took the time to make sure I understood everything. She was very professional and courteous. Also the gentleman that works there as well is very nice and helpful. This store is run correct and deserves a thumbs up.

Thank you great service karla

Was helped by Christine today she is very knowledgeable and helpful. She deserves 11 stars

Pelham was really helpful.

Thank you Karla, So kind

Great place. Elham is super sweet.

Easy move out process

Elham was amazing. Very profound and super kind. You need more people like Elham. Thank you for a great experience!!!

Elham was helpful, joyful and she made my day better

Excellent service with Elham. Been using this storage for over a year, and he always helps and have the right answers. Keep doing great job.

Elham was extremely helpful with grabbing boxes and tape for us at the best possible rate we could get

Elham was extremely helpful and kind. I’m happy she was there when I needed to rent a unit. :)

Elham was very friendly and helpful during my stay.

Want to say thank you Elham for helping me with the boxes. "GREAT JOB"

Elham es excelente me trato muy bien me explico todo paso a paso , es una persona muy profesional en su trabajo …. 100%

Elham was very gracious and friendly. She helped us get everything finalized and even helped us clean out our space. Great choice for those needing storage options in the area!!

Christine helped me today she was very wonderful patient and very knowledgeable

Thank you karla

Wonderful professional and sweet manager Christine is very helpful Thanks for your great service.

Thank you Karla

Great service from Christine very nice and helpful

Christine is so awesome very professional and very knowledgeable

Got helped by Christine she was very friendly and professional.

Came to get storage have been having bad luck recently and Christine is amazing wonder customer service and very friendly

Christine’s service was splendid quick easy and she was super friendly and explained everything !

Great Service by Chistine.

Great service Karla, love how you tread us customer and always with a Huge smile.

Every time I have to come to office Christine is a great help very friendly and she knows her job very well thanks for great Customer Service

I want thank Christine For all her wonderful Help today on paying my long term monthly rental..... great I was at two other locations doors were closed....so I found another one in the Area to pay my monthly in person .. thank you so much Christine..... Keep Up The Good Work

Christine is such a awesome property manager, she went above and beyond to get our rental unit information over to us when we almost missed the opportunity to get the perfect rate.

Awesome customer service from Christine she was very professional and nice. The property is very clean too.

Gracias Karla

I’ve been using this public storage place for a while now, and it’s been a solid experience. The facility is clean, secure, and easy to access. The staff is friendly and helpful. Pricing is fair for the quality you get. Overall, a good choice if you need reliable storage.

Karla was very kind

Give Paul a raise already!

Christine was an absolute pleasure helping us get a new storage unit as we prepare to move houses. Got us all sorted out in just a few minutes and ready to start moving our stuff in same day. Thank you!!

I been renting for almost 3 years a 5x10, how is it online they’re starting at $67 but I’m paying $215 a month for a small storage unit and the bigger ones are cheaper than what I pay! It’s ridiculous honestly and such a scam

Paul was so helpful and and just nice. Thank you!

Recently rented a storage unit with Karla the property manger. She was wonderful to deal with and very willing to help. I was having issues with my online reservation and she spent nearly 2 hrs with me getting it sorted out. She helped me get the size I needed at a great price. She did all this in 100 degree plus temperatures while working in a non air-conditioned storage unit since their office is being renovated currently. It was nice to deal with someone who cared about providing great customer service. The facility is also very nice. Currenlty under renovation. Clean with fresh paint. Great location if located near Dean and Lake Underhill. But the real reason I rented there was because the help I recieved from Karla. If she wasn't willing to help me with my reservation issue, I definitely would have gone elsewhere. Thanks.

Karla es una señora super bien me atendió, con mucho conocimiento de su trabajo y con excelente calidad de servicio.

Karla is the most helpful person ever, she took care of me when no one else would! I will name my first 3 daughters after her!! Public storage thumbs up

Karla gave me an amazing service. The young lady has a great 👍 attitude

Amazing service

I searched several properties in the area and this was by far the least expensive even after the fees. The next day I got a call from Elham who helped confirm my reservation and explained anything that I needed to know for my move-in day.

Paul is so helpful and kind. Great prices and service! Thank you Paul!

Paul was amazing! Thank you for your help!

Thank you Paul

Paul is a very kind guy, he was responding all the questions accurately, we are happy 😃

Christine was absolutely great and super helpful !!!

Carlos was a professional made everything convenient and the understanding would recommend others who experience their opportunity to receive this type of service. Thank you again

This place is awesome! Customer service is always top tier. It’s so convenient being near a gas station and that guy Paul is so nice! Very much recommend!

Karla and Carlos were very helpfull and Karla Is the best.

Thank you Karla

Thank you karla for an amaizing service

Paul and Josie were great. I had an issue with the unit lock, and they took care of it. Great team! If you need storage room, I recommend this place. Thank you, guys!

I had a great experience with the management here, Karla was extremely helpful and courteous. I highly recommended this location/business.

Paul was amazing

Paul did good job helping me

Elham kept a smile on her face and was very helpful will recommend to friends and family

Good prices and friendly service will return again if needed! Karla was great help up front got me checked out quick.

Paul made our experience smooth. His hospitality is something you don’t see often

Paul was so wonderful! Made the process very smooth and fast. Thank you Paul !

Good service

Paul is awesome

Paul was awesome thanks for your help.

This is an amazing and convenient storage facility, close to exit roads and expressway. Paul and Angel are fantastic on staff at location. Kudos!!!

Karla was great

Muy buen servicio! Gracias paul

Paul is the absolute BEST! He took the time to answer all of our questions, made several suggestions and recommendations and was able to find the right unit, the size we needed and within the price range we wanted. Every single interaction we have had with him has been beyond wonderful. He is professional, patient and very knowledgeable. I look forward to continuing to rent from this location because of Paul. Thank you Paul for all your help.

Karla was very kind

Karla was great

Paul is such a great employee at the public storage on lakeunderhill. Great personality

Karla was great

Joseph made everything fast and simple!

Had a great experience with Paul on-site. He explained everything in detail and was very prompt. Thank you for the easy process on getting us what we needed.

I couldn't of have an easier time getting service, thanks Karla

Karla provided me with excellent service, thank you so much

Amazing help by Paul helped us get everything together after some mistake online. Amazing service!

joseph made everything easy and accessible definitely would come back

Karla gave me great service

This place has awesome customer service. Paul was super helpful and kind

Arranged everything over the phone BEFORE I arrived to actually take possession of the unit. After 30 minutes with "customer service" and then another 20 minutes on site with my initial load of storage, I was informed that the $1 move in special offer they were advertising did not apply to my rental as it wasn't valid "this month" even though it is clearly advertised. I thought to myself ok...I did not read the small print...my mistake. Then, right before paying for the unit and finalizing everything, I was advised that they required "insurance". I asked why wasn't that disclosed when I started the process? "I don't know" was the clerk's reply. I turned right around and went to Uhaul. Sute Uhaul is slightly more expensive, but they offer more variety and they don't attempt a "bait and switch on potential customers." Very disappointing experience to say the least. Know before you go would be my advice.

Paul is amazing

Paul is amazing! He is so nice and helpful!

Paul is amazing! He is so helpful and kind!

Paul made the process quick and easy.

Karla gave me great service.

All was amazing

Paul is very helpful!

Gracias Stephanie y Paul estoy a gusto con el servicio ofrecido.

Paul is an absolute legend. Great guy with a positive attitude.

Paul’s customer service is the best always a pleasure coming in!

Paul was great. He helped to pick out the right size unit for my gear.

Karla gave me great service

Terrible customer service and lease agreements! I mean seriously making me pay for a full month for vacating on the "first"(unit empty on the 31st)! No pro-rate offered! Half of my belongings destroyed because of their not so "temperature controlled" unit and bugs!! Call customer service wait 20 plus minutes get transferred around to practically be told oh well nothing we can do pay the month or get sent to collections! Don't rent with them! Plenty of other Storage companies the offer better solutions!!

Judith was great she helped me find the perfect unit great prices thank you for your time 🫡

Karla

karla was very helpfull

Karla gave me great service

Karla gave me great service

Want GREAT customer service see Paul . Was having a day i thought i should not of gotten out of bed, needed a place to store my daughters Christmas gift (piano)he was closing in 5min but he went above and super beyond ,made sure i got the size i needed and nothing bigger as money was an issue he helped me messure the piano and unit 3 times making sure i would have enough space without damaging my property he was of super help and flipped my day from bad to great with the atention, understanding and service he offered me. Thanks again

Karla gave me great service

Karla gave me great service

Public storage is a very exceptional storage space! Paul works very well with his customers and makes everything quick and simple. Highly recommend this location for storage. 5 star definitely

Karla gave me great service

Karla me dio un Buen servicio

Paul is awesome great customer service!

Paul is the best. Always doing his job

Joseph was amazing!!! Super helpful, and even helped me move a heavy item, whereas I would’ve had to move it on my own. If you need anything ask for joseph!

very organized and helpful staff. made for an easy move

Conveniently located next to a gas station and great staff. Thanks Paul!!!

Karla helped me in the office. Shes great!

At this facility Paul is Wonderful !!! He not only is helpful patient & attentive to the customers needs. He takes his time to explain protocols & procedures, helps out anyone who requires his assistance. I have seen him demonstrate this not only to me & my family but to several other customers with care who ran into a wide range of issues. He treats everyone with the same respect & always so is calm & kind . To be completely honest Paul makes us feel like family 🙏 This is the reason why I like this particular facility & why I will continue to patronage this establishment at this particular location. Paul goes above and beyond!!! A++++. Please don’t ever let Him Go ❤️ My family & I have been going almost 5 years here at this location due to relocating

My plase. To. Storage

Karla gave me great service

Joseph was very helpful and friendly with my rental.

Great Coustomer service. On point with her knowledge with the company an service. Would come here again. Recommend this place to anyone an everyone who needs a place for there storage needs.

Paul is amazing. Super helpful, kind and knows what he's doing! Great Customer Service. I highly recommend this facility.

Karla is amazing! Very friendly and bubbly. Clean building and nice bathrooms.

Karla gave me great service

Joseph was amazing helped me get in and out was really helpful

There's a lot of Public Storage places out there but what really separate them from each other is the great service and the attentive people you can have from the employees you are going to deal with! This is exactly what Paul offered to us from the moment we entered the store! Paul is a Great employee and a terrific human being! I will recommend this place 💯 thanks to him!!!

Karla is amazing great help thanks Karla

Karla me ayudo

Karla did a great service

Karla gave me great service

Leo was very helpful, thank you Leo. He was very professional and knowledgeable.

Leo did a great job, thank you.

Leo gave great customer service i would definitely recommend!

Was there Sunday and Paul answer all my questions and concerns so friendly and great customer service 👍🏽

Paul was very friendly and amazing customer service

This place had great customer service . Paul really made sure to explain everything and made my process 10 times easier

Leo was the best