Public Storage Self-Storage Units at 8255 Silver Star Rd, Orlando, FL

I was face some difficulties when I rent out a unit, Mr’s Chere was very patient and kind to help me solve the problem, thank you very much

Karen

It’s a nice place. Easy use of remote on phone to get in and out of gate. Good prices. Wish there was someone in an office tho. Gotta go somewhere else to talk to someone.

Chere has done a great job in helping me to stay a public storage customer. You need more people like her. She has excellent customer service skills. She is awesome. Thank you, Chere .

If I can give this location 0 stars I would!! I am very disappointed with the type of service we received. We had a horrible experience from the beginning! We called because we needed a parking spot for our trailer for only one month. This location doesn’t have a person in site so we could only book on the phone or online. I called because it was faster since I was occupied at the moment. The guy told me I called at a great time because they had a promotion for $1 down for the first month and $29 for the taxes and fees. It sounded great and all until they tried to charge us $167 2 weeks later. We called to find out why we were getting charged if it had only been 2 weeks. The girl tells me that they charge on the 1st of each month because they are month to month and our account had been set with auto pay. I explained that we did not want to do the auto pay and that we only planned on staying for one month. She tells me to turn off auto pay on the app and I won’t get charged. We moved in the 15 so she tells me that as long as I move out on the 15 or before we wouldn’t get charged for the next month. I move out on the 15 and since there’s no one on site, you have to call in. So we call in to let them know we vacated and they tell us we left on the 31 day which doesn’t make sense because we left on the 15 of May.I call again and speak to a girl named Mae that tells me that she was going to dispute it and the account would be at 0$ since we had moved out. Come to find out that never happened so we were still being charged for the next month when we had already moved!! I call again spoke to a guy named Melvin that was extremely rude, wouldn’t let us talk, and when I asked for his name he hung up on me. I called again and spoke with a girl named Mesha who tells me she was going to forward the situation to a manager. I don’t ever want to make business with public storage again. The people working for them are not professional and do not assist! Also they’re pushy on the phone to get you to book and then once you pay, they have the nerve to say you should’ve read the terms and conditions (which state something totally different then what the agent offers on the phone). I will be reporting them to the BBB and get this situation fixed.

Tenoa and Chere are very fruendly and professional. I will recommend public Storage to others. Thank you.

My Storage since December 2023...Everything was OK until I have to pay $ 15 usd for a suddenly mandatory insurance per month to cover damages!!!. Besides, staring in June 2024 I have to pay ANOTHER SUDDENLY increases without any reason, almost the 150 % over the regular amount by contract....Too sad and not fair..

Tiffany was the representative that helped me glide throughout the storage process via kiosk! She was very polite , professional and informative. Storage facility is clean and ready to use.

Ms. Tiffany helped me with my situation that seemed unfixable. I give her 5 stars. Thank you

Milley && Rachel are the absolute best! They provided me with the best customer service… I had a bad experience with Public Storage before but those ladies really made me feel like they truly care!

This is the worst run facility ever scary place als0

Very clean and nice people work here

Very helpful in my time of need, got it done fast and easy and also at a very reasonable price.the manager was very knowledgeable on policy and helpful with options I was open to thank u again. Chere is the best property manager very helpful with all options available.

The place is very clean

Chere is Awesome she made sure everything was very perfect from the time to check in on the property an makeing sure we found our unit and she always makes people smile thank a million…..

Well I don’t need to tell u how much fun Ms chere is but I really enjoy her and she has my family as well as our friends in good hand I love her 😊

Chere is the best!😀

Cheer was enormously helpful, and very friendly. A huge asset to Public Storage

Cheer EXCELLENT SERVICE AND WISDOM

This facility is the closest to my home and the rental fees are great.

Chere was very helpful when we needed help

Cheri is phenomenal! Definitely an asset to the company.

Great customer service from Chere. She helped me make sure I was happy with the unit! She made sure that I knew how to work the app to pay and open the gate!!! I definitely appreciate Chere for being there to assist me

Great customer service!!! Chere Definitely helped me with everything I need. showed me the unit and made sure I was happy with my unit!!!

Chere is awesome she is very helpfull and even though her office is closed she always helps her customers

Chere knew everything there was to know about this location in order to help me get my unit easily and stress free! I appreciate you. Thank you!

I really appreciate ms.chere for everything that she has done since I have been renting a storage, believe me anything that you need helps with she will try her best to assist you.

Great experience fast courteous service Chere was very professional and efficient

Cheretjank you your help and great customer service

Thanks to Chere , customer is excellent.

Nothing special

Chere, has been great with me while I’m as renting my storage unit worked endlessly to make sure the climate control was good all the time. Also, I had an issue with my code working and she quickly resolved the issue and got me back in so I can use my unit and enter all back once again and continue to use my storage unit she is a great asset to the company.

Chere was very help full, and she is trying to help me in many way. She is very good to customers

Chere was very nice customer representative.

I’ve been to other public storages and by far this one is the best. They communicate with you in the office and they keep the property very clean. They also go the extra mile for you and that truly is appreciated as I have a 10 month old that isn’t easy to just have tag along. Johnny and Chere thank you!

Chere took good care of my business and had a unit available when I needed it she made me priority.

Chere is the best and the communication is awesome

Best storage in town Sharee is the best really good customer service

CHERE IS THE BEST

Nice worker she is the best chere

I was very pleased with manager,but was not happy when customer services said I could transfer to another location for free,well I didn't happen, I went to new location and was charged 113.00 but did get a refund back on lock. Just to let you know,The manager was awesome,just doing her JOB.

I have space at another location but I come here because Chere is always here and I can count on her help me Thank you

Chere she is the best ....There is the best customer service and she stayed just for me to do the rental thanks

Cheré is an asset to this company and goes above and beyond to help all of her customers. Couldn’t be more thankful with the service she provided and how thorough she was in making sure all my arrangements were made properly. Would recommend this location to anyone.

Shere has been a big help since day one and I really appreciate that. Thank you