Public Storage Self-Storage Units at 8255 Silver Star Rd, Orlando, FL

Desiree’s customer service is the best

chere is good person

Storage to avoid at all costs. We left our RV there. No support when we arrived and saw that it was not there after several months. We never found out from them what happened and why our vehicle disappeared. We understood from the police that it had been towed and then sold for a simple mistake in the parking lot number. I do not understand how a storage facility does not take the license plate number that corresponds to our name and the parking lot. We had no help and no follow-up from them. They did not want to let us speak to a superior because it was Saturday. They did not look at the surveillance cameras to help us understand where our vehicle was. They never gave us any news. No refund despite the fact that they took our monthly payment for 3 months while the parking lot was empty. Place to avoid!

I normally dont so reviews but Chere is a 10/10! Her Service, attitude, and customer care is phenomenal. She’s the reason I chose this location over the competitors

Chere was amazing representation of what all public storage employees should be . Had patience on all questions I had . Very friendly. Awesome experience.

Chere was very helpful and made a seem less transition to another unit to my liking. Thank you Chere I appreciate you. Unit clean and ready to move in!

Thank you Chere for all your help today. You were awesome!!!

I saw that my monthly rent amount had gone up so I called the customer service number for the specific location on Silver Star. I spoke with Milly in regards to the increase and she was so kind and helpful with this issue. I would recommend this location to anyone. Please ask for Milly she is awesome!!!!

I was face some difficulties when I rent out a unit, Mr’s Chere was very patient and kind to help me solve the problem, thank you very much

Karen

It’s a nice place. Easy use of remote on phone to get in and out of gate. Good prices. Wish there was someone in an office tho. Gotta go somewhere else to talk to someone.

Chere has done a great job in helping me to stay a public storage customer. You need more people like her. She has excellent customer service skills. She is awesome. Thank you, Chere .

If I can give this location 0 stars I would!! I am very disappointed with the type of service we received. We had a horrible experience from the beginning! We called because we needed a parking spot for our trailer for only one month. This location doesn’t have a person in site so we could only book on the phone or online. I called because it was faster since I was occupied at the moment. The guy told me I called at a great time because they had a promotion for $1 down for the first month and $29 for the taxes and fees. It sounded great and all until they tried to charge us $167 2 weeks later. We called to find out why we were getting charged if it had only been 2 weeks. The girl tells me that they charge on the 1st of each month because they are month to month and our account had been set with auto pay. I explained that we did not want to do the auto pay and that we only planned on staying for one month. She tells me to turn off auto pay on the app and I won’t get charged. We moved in the 15 so she tells me that as long as I move out on the 15 or before we wouldn’t get charged for the next month. I move out on the 15 and since there’s no one on site, you have to call in. So we call in to let them know we vacated and they tell us we left on the 31 day which doesn’t make sense because we left on the 15 of May.I call again and speak to a girl named Mae that tells me that she was going to dispute it and the account would be at 0$ since we had moved out. Come to find out that never happened so we were still being charged for the next month when we had already moved!! I call again spoke to a guy named Melvin that was extremely rude, wouldn’t let us talk, and when I asked for his name he hung up on me. I called again and spoke with a girl named Mesha who tells me she was going to forward the situation to a manager. I don’t ever want to make business with public storage again. The people working for them are not professional and do not assist! Also they’re pushy on the phone to get you to book and then once you pay, they have the nerve to say you should’ve read the terms and conditions (which state something totally different then what the agent offers on the phone). I will be reporting them to the BBB and get this situation fixed.

Tenoa and Chere are very fruendly and professional. I will recommend public Storage to others. Thank you.

My Storage since December 2023...Everything was OK until I have to pay $ 15 usd for a suddenly mandatory insurance per month to cover damages!!!. Besides, staring in June 2024 I have to pay ANOTHER SUDDENLY increases without any reason, almost the 150 % over the regular amount by contract....Too sad and not fair..

Tiffany was the representative that helped me glide throughout the storage process via kiosk! She was very polite , professional and informative. Storage facility is clean and ready to use.

Ms. Tiffany helped me with my situation that seemed unfixable. I give her 5 stars. Thank you

Milley && Rachel are the absolute best! They provided me with the best customer service… I had a bad experience with Public Storage before but those ladies really made me feel like they truly care!

This is the worst run facility ever scary place als0

Very clean and nice people work here

Very helpful in my time of need, got it done fast and easy and also at a very reasonable price.the manager was very knowledgeable on policy and helpful with options I was open to thank u again. Chere is the best property manager very helpful with all options available.

The place is very clean

Chere is Awesome she made sure everything was very perfect from the time to check in on the property an makeing sure we found our unit and she always makes people smile thank a million…..

Well I don’t need to tell u how much fun Ms chere is but I really enjoy her and she has my family as well as our friends in good hand I love her 😊

Chere is the best!😀

Cheer was enormously helpful, and very friendly. A huge asset to Public Storage

Cheer EXCELLENT SERVICE AND WISDOM

This facility is the closest to my home and the rental fees are great.

Chere was very helpful when we needed help

Cheri is phenomenal! Definitely an asset to the company.

Great customer service from Chere. She helped me make sure I was happy with the unit! She made sure that I knew how to work the app to pay and open the gate!!! I definitely appreciate Chere for being there to assist me

Great customer service!!! Chere Definitely helped me with everything I need. showed me the unit and made sure I was happy with my unit!!!

Chere is awesome she is very helpfull and even though her office is closed she always helps her customers

Chere knew everything there was to know about this location in order to help me get my unit easily and stress free! I appreciate you. Thank you!

I really appreciate ms.chere for everything that she has done since I have been renting a storage, believe me anything that you need helps with she will try her best to assist you.

Great experience fast courteous service Chere was very professional and efficient

Cheretjank you your help and great customer service

Thanks to Chere , customer is excellent.

Nothing special

Chere, has been great with me while I’m as renting my storage unit worked endlessly to make sure the climate control was good all the time. Also, I had an issue with my code working and she quickly resolved the issue and got me back in so I can use my unit and enter all back once again and continue to use my storage unit she is a great asset to the company.

Chere was very help full, and she is trying to help me in many way. She is very good to customers

Chere was very nice customer representative.

I’ve been to other public storages and by far this one is the best. They communicate with you in the office and they keep the property very clean. They also go the extra mile for you and that truly is appreciated as I have a 10 month old that isn’t easy to just have tag along. Johnny and Chere thank you!

Chere took good care of my business and had a unit available when I needed it she made me priority.

Chere is the best and the communication is awesome

Best storage in town Sharee is the best really good customer service

CHERE IS THE BEST

Nice worker she is the best chere

I was very pleased with manager,but was not happy when customer services said I could transfer to another location for free,well I didn't happen, I went to new location and was charged 113.00 but did get a refund back on lock. Just to let you know,The manager was awesome,just doing her JOB.

I have space at another location but I come here because Chere is always here and I can count on her help me Thank you

Chere she is the best ....There is the best customer service and she stayed just for me to do the rental thanks

Cheré is an asset to this company and goes above and beyond to help all of her customers. Couldn’t be more thankful with the service she provided and how thorough she was in making sure all my arrangements were made properly. Would recommend this location to anyone.

Shere has been a big help since day one and I really appreciate that. Thank you

Chere is awesome! I appreciate her service so very much. I was in a dilemma and she made everything smiles at the end of the day!

Chere was awesome! Super excited to be a customer! Great customer service

Ms. Chere was very sweet and very helpful.

Real good service Chere is truly amazing!

Mrs.Chere was very helpful with making sure I was taken care of. Highly recommended Thanks

Chere went above and beyond to take care of my needs. She is a hard worker and cares deeply about what she does. Took me for a tour of the units I wanted to rent and on moving day rode by with snacks/refreshments for the guys.

Even though my unit is at a different location. I always come to Cher for EVERYTHING. You can always count on Cher for the breakdowns, payments any problems or etc…. She should be 411 of Public Storage. Thank you for everything

My husband and I use this public storage as it is quite convenient for us. The staff is number one and Cherie always treats us like family. E. Sams-Strachan

I’ve been using this storage facility for the past 5 years. Its convenient and the professional staff make my experience here, pleasant and drama free. Cherie is especially delightful to interact with and she takes great care and provides excellent customer service for her customers. K. Strachan

Carl was really great and he explained, great customer service.

Connell presented excellent service, and was very professional.

Connell was a great help 5 star customer service

I absolutely LOVE the customer service that this location provides! I am a long-term renter here and Chere' and her staff have made everything from my rental process to any issues I have experienced smooth sailing. When I call, my calls are returned; when something is going on with the unit, I am informed in a timely manner; even when I have rate increases (which I know she has no control over), she stays calm, even in the face of people taking their frustrations out on her. I really wish they would stop because it is not fair to her and life is already hard enough. Overall, I recommend using this Public Storage and the customer service and knowledge of Chere' and her staff. Good business is going on here.

Connell help me set up the app today thank you

I was directed to this storage location from Carl at the Hiawassee location on Friday December 16th around 4:50pm to view the 10X10 unit. Upon arrival the lights were on in the office, but no one answered the door. I called the number on the door and the call was answered by off property associates. After knocking and staying on hold for over ten minutes, I rang a doorbell to the door adjacent from the office door. About 5 minutes later a male opened the door and I get hit with a wind of marijuana odor. He stated that his mom was the property manager and that it was after hours. I told him that it was a little after 5:30 and the hours show the office is open until 6pm on Fridays. He said “Well, I don’t know. She closed the office earlier today and she ain’t coming back. Sorry bout that”. I was still on hold on my cell waiting for the agent I was speaking with to return to the line. I advised her of what I was told and let her know that while going through all of this, we found a unit at cubesmart with similar pricing and would be renting from there. The Cubesmart property was much cleaner and the office staff was pretty friendly and helpful. Today I get a call from a Sheree at Public storage who says that my reservation was transferred to her store and she was giving me a call. As I began to speak, she kept saying “Hello, I can’t hear anyone”. I know she could hear me because she conveniently only spoke as I began to speak. She even said “If you can’t hear me, I understand. I’m calling about your reservation”. She finally hung up as I said “Sheree, this call is recorded on my end”. I don’t know what is going on with this Public storage location or the sketchy one before that but I wouldn’t even trust my items to be safe on property knowing the property manager makes her own schedule and likely own rules while housing her adult children and drugs on property. Just attempting to view a unit was a terrible experience. No thanks!

Chere is the most beautiful and nice person to work . She deserves a pay raise . She is very helpful .

I only deal with Ms Cherie she's the best

Connell was helpful

Cheryl took great care of me at this location thank you so much public storage 👍👍👍

Chere is the absolute best! She explained everything to me and provided the best customer service to me.

Chere was super helpful and very nice. Great experience with her.

Chere has great customer service and very helpful

Awesome great customer service patient and very clean. Cherie

Absolutely love Chere, she's very accommodating and helpful. An overall joy to be around.

Love this place and LOVE the manager! Chere was very helpful even with my financial issues and she was able to help me get my personal stuff back after auction

Love this place! Chere is always helpful when I come in. Our storage unit was clean and bug/animal free!

Chere was of incredible help! She provided both a professional and friendly experience. Her thoroughness and patience really made me feel at home and comfortable while providing me with all the answers to my questions. I’m happy to be a Public Storage customer under her care and look forward to being a good customer in return.

The gentleman I spoke with at the front desk in Ocoee FL was very helpful and kind. Upon arriving he helped me with my unit and find it and it all went smoothly.

Connell was my customer service rep today when I visit he is superb, he have knowledge of everything that I've asked him, he doesn't makes me feel like my business is not important and I respect that he have exceptional customer service skill and I hope all the customer reps are like him. Because of Connell I will recommend people to this storage.

I was able to get the unit that Unit I wanted

The lady at the counter 6/27 was so helpful and friendly!

Chere is absolutely amazing placing the star in customer service!!! We started at this PS location March of 2021. We are avid PS renters for over 20 years across the Continental US. Finally closing on our Dunnellon home (June 2022). Chere is friendly and fair. For management she knows how to make the experience standout from all the others we've had. Not one issue while on this property. Aside from our own errors like getting out late. No break ins, no craziness, or anything negative to call out. We recommend her and this location for your storage needs!!!

Connell was great thank you again for staying late

I rented with Chere she was very helpful and she also helped me with the dolly to help my movers with my stuff and she was very friendly

I went to the office Cherry she was amazing to me today really nice like

Very helpful and friendly service

Excellent customer service and very kind @chere

Very clean and managed very nicely public storage has plenty of units to put your things up safely. And the price is just right

This is my second experience at this facility and with Chere. She is always so kind and professional. I love coming back here because she genuinely cares for my needs and ensures that I am fully satisfied with my options.

Great value and Excelent service by Chere

02/01/2022 Worst customer service ever!!!! I went here this afternoon and Cheree was so rude to the point I just walked out. The conversation started like this…… What are you looking to store in the unit so I can know what would be best for you? I have a one bedroom apartment What else do you have? Couches and end tables I asked her can I see a unit She said ‘Well, I’m not driving around if you don’t know what size you want. I’m riding in the golf cart and you will be in your car.’ As I’m looking at the paper she gave me with the different sizes she’s telling the prices of what she have available but with a nasty attitude. While I’m looking over the different units a couple comes in and she ask them what are they looking. The couple responded that they were looking for a unit and she responded that oh it’ll take at least 30 mins bc she (which she was referring to me) don’t know what she wants. I said to her you know what you can help them because I can’t deal with your attitude. As I walked out, I told the couple good luck with her attitude. As I’m walking to my car another customer was walking in the parking lot towards the door. I repeated to myself oh she has a bad attitude. He said who I was like the woman that’s in there. He responded oh God but I wished him good luck. I proceeded to my car and called CubeSmart. Made a reservation for storage unit. As I’m backing up out the parking lot the couple came out and waved me down. They told me she was rude to them too. I told them she has NO GOOD CUSTOMER SERVICE SKILLS AT ALL!! If you don’t like what you do find another career which that what she makes it seems that she have!! All the reviews are not true about how she is helpful no it’s not she is rude. That’s the reason why I decided to go their but it’s bull :(

Never a dull moment with Cheri. Very kind. 3rd time renting wit her.

This place is good they are respectful nice and vary nice people thank you chere for the help and getting me all set up they have the best prices and they are vary organized and they show you a video of the storage unit before you buy it so you know how big it is I'm vary impressed and I will be sending more people to them they are the best storage unit iv ever been to and I'm always going to us them when I need a storage unit or anything thank you vary much

I LOVE MRS. CHERIE SHEIS THE BEST! GOD BLESS YOU ALL! SHALOM!