Public Storage Self-Storage Units at 12850 SW 128th St, Miami, FL

Man I came to this storage unit and I was ready to cancel and shameka was so nice she explained to me about moving to the second floor and she saved you guys a costumer this girl needs to be promoted amazing employee I went from being mad to being completely happy with this public storage

Shamika was great today I needed help gate code is she helped me out with downloading the app and showing me how to work it she is awesome

Shamika 10 out of 10

Shamika was great, very understending She made sure I know the features and the benefits for the app. The property was very clean. I let her know that I was recommending all my friends and family to rent here we Ned more people like her 👍👍

Shamika was so helpful

Millie & Shamika are the nicest people and will go out of their way to help you out. It’s a pleasure do business with them. Great customer service. A+

Millie is amazing she’s very professional great experience thank you 😊

Great customer service friendly and very professional went out of her way to help me

Very nice lady, nice customer service. Shameka is the bomb, she's really nice.

Shamika has great energy & super happy! smooth process 10/10

Shamika was amazed

Good service

The intro rate started at $55, what they don’t tell you is that it’s a locker in the ceiling that you have to get to with a ladder. The smallest unit accessible on the ground started in the $80s. Within 6 months I was already paying $120. To top it off they ask you give them your move out date but don’t refund you for any days unused. “You paid your rent on the 1st meaning you’ve paid for the month”. FYI they always do “maintenance” on the only 2 elevators at the same time. Good luck if your unit is not on the first floor.

The best service shamika million the best service in miami

Shamika is great I am old in I can't get away that well so she take her time with me ♥️😊

Great Property super clean. Very high tech. And easy APP. Very professional staff. Shamika And Millie. Thank you ladies for the the wonderful experience!

Shamika Helped me 100%

Facility is clean and new, but my rate has double in past year, forcing me to start a yard sale and get rid of everything

Wonderful service very courteous great employees Diamond, Millie and Shamika

Diamond and Shamika were amazing! Outstanding service at Public Storage on 128th St in Kendall! They took care of every detail and anxiety I had about getting new storage! storage! Hope they stay there making a difference for many!! Thank You! Astrid Chirinos

Shamika…a great customer service girl. Knowledgeable of the place, explained all the security features of Public Storage…definitely great place. Thank you

We had a wonderful experience with Public Storage. Shamika and Diamond were excellent in providing all the relevant information we needed and were also very patient with us. Incredible customer service. Thank you for all your help!

Very clean storage. Shamika help me find the right size for my belongings. She has great customer service. A Great Attitude. She’s deserves a pay rate! She’s a 5 star worker.

Very nice and clean. But best of all was Shamika. She was super nice and extremely helpful. We recently moved from Georgia to Florida, and she eased so much of our anxiety. She helped us get the exact unit we needed for us stuff. We are extremely grateful. Would recommend this property 10x over!

Shamika went above & beyond in helping me select the appropriate size storage unit at the best price. Great customer service. Thank you

Miss Shamika AMAZING customer service! This world needs more ppl like her. Very Professional & SUPER helpful. Thank you sooooooooooooooooo much for your help today.

Shamika was very helpful, we came in thinking the worst due to the Humidity Damage. She explained everything that was written down on our form and what to expect at in the unit. I appreciate you being as helpful as you were, you put our minds at ease!!

I had to drive down from Orlando for an issue with the storage. Initially I was expecting a huge fuss and battle but Miss Shamika took AMAZING care of us. I am honestly so happy with this and was pleasantly surprised at how quickly everything was solved and am completely blown away by my experience.

Shamika at the front desk was great in making the whole experience fast and was extremely helpful and friendly. Highly recommend!!!

Great Customer service. Very friendly and knowledgeable.

Shamika was the bomb dot cam it was a Fabulous amazing experience ❤️

Shamika did a good job with showing me the unit

Raised the rent from 180 to 270 within a year. Their 888 number has horrible and rude customer service. When the rent was raised without my notice the first time, they had to send in a request to lower the price. Everything is "send in a request" so there is no one you can speak to directly that can help you, but they can it's all a scheme. After making my point the person finally made changes. They also harass you if u stay in the property later than 9 which, no one explained. They said you won't be able to get back up the elevator but not that you could be locked on the premises and that they will email and text you about you being there late, no alarms or notice when they are closing and no employees on premises. An alarm or recording would help... when told that I was not aware of the time and that I only left 4 minutes after. They questioned me on my reason on being there at that time. Like wth do you think I'm doing. I left the company and moved to a competitor.

We had an amazing experience with this storage, our stuff was taken care of and the ladies at the pffice are super nice and helpful, Shamika and Millie are the best!

Shamika and Mille were very helpful and made our experience great, very thankful for their customer service

Shamika and Mille had the best customer service you could ever ask for. Just off my experience at the front desk i could tell this is the place i have to store. Very quick and informative. Explain what they have to over to the T. I would highly highly recommend

Excellent experience!!! Just rented a storage space here today, clean building, all is climate controlled, pallet jack approved 👍🏻. Shamika at the reception was the best! She walked Us through the building, showed Us a couple of units and give Us all the information we needed to make a decision. Totally recommended

Great location close to my office. High Tech Building with own APP, which gives me easy access. Great Security Very clean and professional setting. Highly recommended

How much is your 8 x 10?

It’s the end of the Month tomorrows the first and both elevators are out of service with no eta of fixing ?? This is enough! Not only have they raised My rent 3 times in less than 6 months they pull this !! Unacceptable, don’t even waste your time renting here keep it moving !!

Mi experiencia fue maravillosa el trato magnífico el nombre de la persona que me atendió es, Amada 100 puntos para ella.muy profesional sin palabras magnífica.

My experience was excellent. Customer Service very professional, The property tour was excellent. Super Clean. High Tech Property. With its own APP. Security is awesome. Front desk managers Millie and Amanda are GREAT. will be staying at Public Storage for awhile.

Immaculately clean and safe. Easy to park and unload. Well staffed by friendly people.

Our representative Amanda was super helpful, nice and knowledgeable about the unit rates, insurance and policies. She also took the time to take us around on a tour of the facility to gain a better sense of how things work. Recommend her to assist with your purchases.

Very clean, well kept, property. Friendly staff (so far). No more than three stars because after 5 years, the price has almost tripled and keeps rising. There's never more than 3 trolleys on site, so if there are 3+ people that day, forget about finding or using one to assist you. Very thin wall between units, so when neighbors bang something, your stuff will suffer.

Had a very wonderful experience with Shamika and renting a storage unit when very smoothly. She was very helpful and knowledgeable. Very upbeat and great personality representing the company.

El personal es extremadamente educado y profesional. La seguridad del edificio es increíble lo cual es de suma importancia. Sus áreas están siempre en buen mantenimiento. Los recomiendo 100%

This location is WONDERFUL. Very clean, and Amanda was incredibly helpful. Very happy customer.

Excellent service, very friendly the two ladies who attended me today. Easy access and the best promotion that I have only got 1 dollar this month.

Shamika was great I was there helping a friend move even though she was working by her self she was nice the property was clean

Amazing customer service!!!! The property is very clean. All the rules were explained. The whole process was fast and easy. Shamika was simply amazing. I would definitely recommend!!!

The worst customer service experience I have ever had is with this public storage. They were not able to explain what was going on. I asked them to look into the issue and provide me information instead I got a bunch of well I’m not sure, maybe and usually. No one could explain anything. Terrible customer service with this location and with public storage. Save yourself and use a different company.

Excellent service, Lucy was attentive and friendly!

Great place very secure

Great clean facility. Amanda at the front was super helpful, welcoming, and had an amazing attitude. Would recommend this storage facility to anyone.

By far the best , cleanest storage I’ve seen so far , I was helped by Millie she explained everything thoroughly to me. She was very nice and helpful. I feel very comfortable with my belongings and heirlooms here. Thank you Millie for all your help 🌟🌟🌟🌟🌟

I highly recommend and endorse this storage facility. Milly went above and beyond to help me address my storage needs. Thank you Milly.

Excelente experiencia, le agradezco a Millie toda la información respecto a costos y preguntas que tuve en referencia al local, es un storage muy limpio y ordenado. Gracias Millie ❤️

My experience at Public Storage was absolutely fabulous Millie and Luisa were extremely helpful kind educated informative and walked me through the process it just been a remarkable day for me and I'm so grateful for my Public Storage thank you for having Millie and Luisa

Very clean. Helpful Staff and good rates

Great storage facility! New building, great A/C, convenient access options with app, great rates, very friendly and helpful staff! Highly recommend!

Millie was great and attentive, great customer service on her part

Realmente la experiencia en este lugar es muy buena por parte de Millie y Montana, su atención es estupenda aclarando todas mis dudas respecto espacios y costos, gracias chicas.

The ladies at Public Storage, Millie and Shamika assisted me with professionalism and integrity. I wasn't having a great day. But after entering the 128th Street location they immediately attended to me with a smile despite my being upset. I want to thank Millie and Shamika for helping me with my rental needs. You girls are the best.

I've been a customer of this Public Storage location since January of 2021. In general, the property seems mostly well kept and management does a pretty good job. However, the reason for the low rating is this company doesn't seem to value their customers at all; and they remind you constantly its a month to month arrangement. In the last 9 months my rate went from being $165 a month to $280 because of the market rate. These are not typos, that is an increase in rate of 70% in nine months. Additionally, they randomly call whenever my RV is gone for more than a couple days to see if I want to cancel my membership. The first time it seemed it was a curtesy. After the sixth time, it's more apparent it's about money. I get it you're a business trying to maximize profits, however, when the market rate goes down I don't think you'll be in such a rush to lower your prices.

Unfortunately our experience was less than good. After 1 year of storing our furniture we found it covered in mold. When we reported it to the front desk they said we should have put a bucket of mold preventer in the unit and to just claim it to the insurance. Manager was not helpful, shrugged her shoulders and implied it was our own fault. This should not happen in an air-conditioned space. In addition the entire place has 3 flatbeds available for use to share among all when we moved out doing numerous trips. When reported to the office I was cut off stating flatbed were provided as a courtesy. Just be aware and protect your belongings!! you don't get what you pay for.

I had an amazing experience , quick and easy to start just as when I left. Lissette was extremely helpful whenever I needed anything and made my experience here even more delightful ! 10/10 recommend and super super clean !

Excellent service and expirience with Lissette. Thabk you.

Muy libda la arencion de lissette recomiendo su servcio

Muy seguro e higiénico mucha seguridad para acceder al área de setorage

Nice and clean, not expensive

Excelente

Maribel was super nice and extremely helpful! Ensured we were well taken care of and that everything was explained clearly! She’s a Professional.

Maribel was incredibly helpful and professional!! Thank you MARIBEL!!!

Maribel was extremely helpful. Gave us different options and let us see the unit before making a decision. She’s great!

Maribel, is very courteous, patient and friendly. She receive 5+ stars from me.

Best customer service!!!! Thank you!

Maribel me atendió, rápido y muy amable

Maribel is an excellent, personable employee. She treated me with great respect and attentiveness. You are lucky to have her!

Great service provided by Montana and Lissette.

Gracias por el excelente ayuda de Montaña

Lissette and Montana assisted us with the process they where very helpful answered all our question and concerns. They get 100 stars for customer service from us.

Maribel was super helpful

Wonderful service provided by Maribel. She was always helpful and willing to help. I’ll definitely recommend this company for a great experience and ideally for their great prices and costumer service. Thank you Maribel for being so kind and professional !!! Thank you.

Maribel was an excellent customer service , she convinced me in less than 3 seconds . AMAZING !!!!😀😀😀😀😀😀👍

Este es el mejor lugar que puedes tener para guardar tus cosas gracias a Maribel pude tener el mejor especial del mes muchas gracias y lo recomiendo 100 %.

Muy buen servicio de Maribel, mi Publix preferido 🥰

Maribel gave us excellent service

Maribel was very helpful and answered all our questions. Great service provided.

Exelente servicio y atencion al cliente

Excelente atención muy profesional. Súper amable y recomiendo a este Public Storage y su empleada Maribel a cualquier persona.

Recibimos la atención de Maribel,muy atenta,cordial y amable,maravillosa experiencia

Very nice customer service from Maribel

Great service from Lissete and Montana

Friendly personel and clean facility.

Montana is a excellent customer service representative, very knowledgeable, and easy to talk to. She gave us several options. She is great.

Malik perfect great job

Rented a storage unit today - Malik was incredibly professional and accommodating, and the facility seems to be very secure and very clean as well.

Estuve esta tarde en la oficina del Public Storage y Pedro quien fué la persona que me atendió; tuvo un servicio y atención A+ ; ya que primeramente tuvo la amabilidad de mostrarme la unidad de la cual yo estaba interesada y tuvo la paciencia de que yo tomara la medida del espacio para poder saber si mi mudanza alcanzaría; luego me guió para poder hacer la Reserva online; ya que yo había visto una tarifa más económica si lo hacía por este medio. Me alegro mucho que Public Storage tenga personas como él trabajando para su compañía.

Montana and Tesy great help today with moving needs

Very nice 😊 very clean 🧼

Had a great and easy experience with Tesy & Montana’s help. They were very professional & kind.

Clean facility, good service. Pablo is the best!

This building has excellent service and cleanliness. The most useful employee that assisted me was Montana Faustin, who was able to explain everything to me and show me around the facility.

Wonderful service, especially from Montana! Facility is clean and easy to navigate.

Fui al lugar a averiguar por los precios de las propiedades y Arelys la muchacha que nos atendió, muy amable y nos explicó con detalles de todo, el lugar muy limpio y organizado, la verdad lo recomiendo, gracias

La señorita Arely es muy amable

Awesome customer service by David, spotless premises, totally modern facility.

Exelente lugar súper servicio Arelys es una chica super amable y atenta

Excelente trato de Montana y Arelys ... el lugar maravilloso, nuevo y limpio.

Arelys, fully knowledgeable of the business, great attention and service, friendly and willing to help. 5 star.

Came in for pricing and the young lady montana was super sweet gave me all the information i needed and didn’t mind me asking a lot of questions great people

La mejor de todos muy exelente su atencion gracias

La señorita Arelys fue muy amable con su atención por eso la recomiendo a otros usuarios

Arelys was perfect , she helped me with the upgrade and made the process extremely easy and very smooth .

Elias was very attentive and helpful in all matters, will definitely recommend this place!!

Súper bien muy amable y bien comunicativa

Great experience! Everyone wore a mask! She showed me multiple spaces. I loved the whole ease of checkout experience. I definitely recommend for last minute storage needs.

Elias went out of his way to personally help me!

Great spot! Elias helped me out! It was quick and easy to set up!

Elias helped us with Exellent service!

Elias excelente atencion

Elias was grest. It was an outstsnding experience public storage rocks

Elias and Arelis are very helpful and kind. I really appreciated their help.

This Public Storage location is fantastic! It is brand new and looks amazing! The place is spotless, all modern design and they offer clean climate controlled storage units and even have parking spaces for rent as well. They have very good rates and wonderful move in promotions. Staff is helpful and friendly. They have all the moving supplies you'll need too in the office. I am so happy to be one of their first clients!!