Public Storage Self-Storage Units at 12850 SW 128th St, Miami, FL

Amanda was great! Very efficient, professional, and kind. Thank you for a very smooth experience!

**Review for Public Storage Kendall, Miami:** ⭐️ I would give this facility a 5-star review if the company was honest and didn’t engage in financial games that waste both time and money! When I leased a unit at a set price, I didn't expect that just three months later, they would raise the price by $200+ You have to apply for an exemption to get back to the original rate, which is granted the first time. However, if it happens again, you’re on your own. My rate went from $269 to $530—this kind of increase is unheard of and simply predatory! Not cool. The trick, I found out, is to prepay a year in advance, which locks your rate for that period. But once that year is up, guess what? They increase your rate again! Seriously, Google it! On the bright side, the staff here are absolutely amazing. They deserve 5 stars for their helpfulness and diligence. The facility itself is clean and safe, serving its purpose well. However, the ownership is not honest and plays games with your money. I had to downsize to a unit half the size, and even then, I had to fight for an extension after a few months. Eventually, I had to move elsewhere. The inconvenience of moving everything is HUGE and has affected my work and time with my family. Therefore, despite the great staff and clean facility, my overall rating is 1 star due to the dishonest practices and financial burden imposed by the ownership.

Excelente atención de la señora Amanda...muy amable!!! Mil bendiciones

Muy buena attention de Amanda

Your representative Amanda was very helpful and knowledgeable about the property and policies of this facility. She explained everything in detail. Amanda has excellent customer service skills. I am very happy with my unit. It was a good start Thank you

Excellent service and attention “Amanda” Thank you very much..

Amanda was amazing !! So helpful and got us everything we needed to rent a second unit. Thank you so much.

Excellent Property, very clean and the attention of the staff is very good, very professional, especially the manager named Amanda.

Easy to rent and access via online and text. Property is clean. Amanda was a great help with all questions.

Fui a buscar informacion. El lugar se ve muy limpio y accesible. Carlos nos enseno el lugar y nos dio una clara explicacion. Gracias por su atencion.

Had great a experience at this location. Came in to inquire about storage units and was helped by Carlos who was very friendly and knowledgeable. Saw the units and building was clean with great security. The customer service at this location has been top notch and combined with a clean and secure facility I can only give high praise and High recommendations for anyone looking to have extra storage.

Excellent customer service,,especially from Carlos and Amanda. Have rented here several times and have never had an issue. Highly recommend!

First time getting a storage unit and the process was overall simple and straightforward. Staff (Crystal) was super friendly and helpful throughout the process! Definitely recommend!

I love this storage facility it’s absolutely the best everytime! I definitely recommend using this location for all your storage needs and the staff is very friendly!

My aunt rented a unit on this property and was cared for by Amanda and Carlos and they gave her excellent attention! The property is very clean and comfortable.

Very nice staff!! Specially Amanda. Recommended 100%

Amanda es la mejor

Carlos is awesome. Explained everything patiently to ensure i understood. The place is clean and cool, which is pivotal in Miami weather. So big thumbs up!

The facility is extremely clean, and the man at the front gave me a full tour and assisted me in renting a unit. Carlos, you’re an absolute legend. Thanks for giving us a tour of the place in this heat, even when you really didn’t need to

Carlos was amazing!!! He facilitated a silky smooth transition. Extremely accommodating and gave an abundance of information. A true asset to Public Storage.

This was my first time ever using public storage and crystal went above and beyond to help me despite it being so close to closing time. She showed me how to navigate to my unit, how to use the app, answered all my questions and was so so kind. Thank you crystal!

Todo fácil y muy buena atención por parte de los empleados del lugar

Amanda is super helpful every time I need assistance with something & is very professional. This is a top tier location. Thank You!

Muy buena atención, siempre disponibles para cualquier ayuda! Recomiendo este lugar 100%.

Amazing service Amanda is an amazing customer services very professional

Excelente

Terrible. Public Storage has no customer service. I understand contacts are made, but exceptions can be as well... if you have a customer that has paid on time for over a year, has used you more than once, and moved out of their unit four days into the month, then I think you should help them out and prorate. You increase rates whenever it floats your boat, you take the money of the person moving out and the one coming in the same month (greedy), and have available reps with less than a minute's wait time only if someone is newly renting, but unavailable any other time. The list goes on. Keep my money. You obviously need it, but not loyal customers. P.S. If you're going to have a solutions department, then train them to listen not just talk and read off a policy guide.

La atención de Amanda fue muy amable y resolví toda las inquietudes. Quede muy contento

Amanda y Carlos excelentes empleados te asesoran en todas las dudas que tengas con una paciencia increíble y disponibilidad en todo su tiempo para atenderte, súper amables y hacen que todo sea más fácil a la hora de rentar un storage. Excelente!!! 👍🏼

I wanted to express my appreciation for Carlos Gonzalez, who assisted in moving some of my friend's belongings into your storage facility. Carlos was incredibly professional and helpful, making the entire process smooth and efficient. Thank you for having such a great associate on your team.

Amazing place, excellent service and the staff are beautiful people

outstanding people working here

She’s was very helpful thank you god bless

Amanda and Carlos They took great care of me.excellent service💗

Amanda is an asset to this storage company. She’s patient and very knowledgeable. I totally recommend this location because of her.

Amanda was very helpful Amazing place

My experience with Public Storage has been nothing short of frustrating and disappointing. I initially rented a 10x10 unit back in November 2022, and within less than six months, the price was hiked up by a staggering 34%. When I reached out to the management, hoping for some reasonable explanation or perhaps a solution given the short time frame, I was met with a flat-out "No." Their indifference towards customer concerns was evident from the start. Fast forward to 2024, and they attempted another price hike. Enough was enough. I decided to schedule my move-out by the end of the month. Little did I know, the nightmare was far from over. On the day of my move-out, I was greeted with dysfunctional elevators. Yes, you read that right, none of them were working! It was a chaotic scene with everyone struggling to haul their belongings up and down the stairs. It was not just inconvenient but downright embarrassing. One can't help but wonder if this was a deliberate tactic to coerce people into paying for another month. The sheer lack of reliability and disregard for customer satisfaction displayed by Public Storage is appalling. I strongly advise anyone considering using their services to look elsewhere. Save yourself the headache, inconvenience, and unnecessary expenses. This establishment does not deserve your business.

Thanks Amanda, you have been an Amazing person, thanks for all your help and all the information provided.

I tried to enter at 5pm on a Saturday and although my code was accepted the elevators didnt come. There was someone else with me unable to get the elevator to come either. I need to get something for Easter tomorrow and can't get in. No way to contact the property manager.

Horrible service from the office, is a miracle when someone is there.Horrible access through elevator.

Amanda was very friendly and helpful,she gave great customer service.🤗🤗🤗

Amanda she’s a great customer service, super nice to deal with it Shamika, that’s the heart of this location, I’m at that facility because of her.

Great storage units! Storage units are clean

Amanda was absolutely wonderful and the service is five star. She is a great Assets to your company ....

Excelente atención y orientación por parte de Amanda , muy bien ubicado les recomiendo rentar aquí..