Public Storage Self-Storage Units at 8727 Philips Hwy, Jacksonville, FL

I had reservations got a call the office would be shut down at 2 pm the day I was to move in asked to go to baymeadows to complete paperwork needed address tried to call turned in to a disaster went to another storage facility. I will never try to rent here again!!

Tammy expedited my needs exceeding my expectations! She advocate concerns, requests and without even being asked!!! Who does that anymore! Tammy does! Client for life! Well done and thank you!!!

Tammy has been so helpful and kind helping me through the process of renting a climate controlled storage unit. She went above and beyond to ensure I had a unit close to the gate since my belongings were being delivered via PODS and now the movers will not have to transport my things across the entire facility to pack my storage unit. I highly recommend this location of Public Storage and please ask for Tammy. She is the epitome of great customer service and management!

I recently had the pleasure of working with Tammy at Public Storage, and I couldn't be more pleased with her excellent customer service. Tammy went above and beyond to help me find the perfect storage unit for my needs, and even assisted me in finding a spot at another location to park my trailer. She was friendly, knowledgeable, and truly dedicated to ensuring that I had a seamless storage experience. Tammy is a true asset to the Public Storage team and I highly recommend her to anyone in need of storage solutions. Thank you, Tammy!

Excellent, safe, and clean! Oh and Tammy has been a pleasure to work with!!

One of the best experiences at a storage place. Tammy is organized and professional. Most importantly she was friendly and super helpful to me. -Joe

Manager was awesome!!!

Sami was friendly and informative. I enjoyed doing business with her. Thank you!

Great customer service

Samantha was super sweet & extremely helpful when it came to setting up my unit! Definitely recommend her if you’re looking for into a unit!

Sami was very helpful and informative. I really appreciate her assistance and kindness. Thanks.

Sami was very helpful,thank you

Awesome customer service from Sami, great energy and personality!!

Sammy was a great help amd went above and beyond what I was expecting. She was fabulous to work with. Joseph Mathis CEO 770 Media Group Inc.

Absolutely the worst storage facility in Florida. You're better off going anywhere else. No employees on site, lots of theft, and their phone number doesn't even work. But don't worry because if you sign up now your first month is only $1!

Sami was helpful and very polite

Reasonable prices

She was very nice! I would have 10 stars

Don't every rent here, not only will your stuff get ruined and they will take zero responsibility, but they will also increase your rate every few months. I went from spending $80 to over $200 for an air conditioned unit that leaked on my furniture and destroyed $4,000 worth of furniture. They won't do anything to make it right. Customer service is terrible, directing you in different directions to not take responsibility for anything, you will regret every using Public Storage, I know I do.

My experience at Public Storage has been only positive. Firstly, and most importantly, was the personal help I received from Nadia. I had just moved to Jacksonville from New Jersey and was quite overwhelmed, to say the least. Nadia helped me to secure a unit with patience. She was knowledgeable about every aspect of the process and she was, and continues to be, a pleasure to work with. Thanks Public Storage and thanks Nadia for all you do to help me make this move a little less stressful!

This place is accommodating and very pleasant to deal with. Nadia assisted in all my questions, the property is clean and easy to dive in.

Great facility with nice staff. Nadia is always happy and ready to help.

Excellent experience! Nadia guide me through all the process, she was awesome!!

Reservation was Smooth but I had questions so within 10mins I got a call from Nadia to come into the office to see the space. She was great at finishing the rental and I will be moving in later tonight. Awesome service.

Kim was great help

Awesome quick service!

Sami was great and very accommodating! Quick and easy check in process!

Great place to store your things and Great customer service!

Sami was GREAT! VERY helpful Greatly appreciated ☺️

Advertisement is a total scam. They say "first month $1, next month $33. Which is why we specifically drove way too far for this location because after making a reservation, it was only supposed to be $24 the first month (some one time fee despite the $1 ad), which was fine, but then get there and the lady, albeit very polite, fast talks us into some outrageuos price, agrees to break it into two payments, $75 for the first month (some mandatory insurance + who knows what other fees) and somehow now $55 for the next (it's never gone down, stayed at $55)? So much for $25 (originally $1) to move in and $33 for the next months. Don't come here just because they advertise that FALSE quote. Just get whatever you're close to. My brother in law says they did the same thing to him and his family. Many people who need storage units are in emergencies trying to save their stuff on a budget. This type of baiting and gouging is ridiculous. Then the lady (who was at least personable) reminded me 3x to review her on Google so. Here we are. If I hadn't made the reservation ahead of time in a jam I honestly would have walked out. This place is a d*MN scam.

Sami is awesome I couldnt have asked for better service

Sami answered all my questions, very professional young lady!

Samantha was very professional And courteous

Charged card twice and I never got a unit. Called the hotline and was told to go to the office because it was a problem they were having. So today we went to the storage place and the note on the door said go to baymeadows storage. We didn't...what a hassle!

I am a paying customer that has a unit at this establishment, Public Storage. Yesterday, my disabled fiancée’s car would not start and he asked the only person working there, Sami, to please help him jump his car. My fiancée is autistic and has trouble expressing himself, therefore, Sami refused to help jump his car (she claimed it would “mess her car up”), which is fine - being a kind person has nothing to do with effective customer service. She was not obligated to help my disabled fiancée, as he literally was on the verge of tears, pleading for help. She did not offer for him to sit in the air conditioned office, and frankly treated him like a burden as opposed to a human being. The temperature at 5:33pm (when I arrived at the storage unit) was over 90 degrees. As my fiancée jumped his car, using my battery, I went to the front office, which closes at 6pm. Again, it was 5:35pm, and the door was locked/no one was tending to the office. I hear a voice behind me state with exasperation, “hold on!” Sami, who had been sitting in her “broken” car, was kind enough to unlock the office she was meant in be working at. Committing time theft from the company you work for is no light matter. Additionally, she appeared, smelled and sounded intoxicated after coming from her car. Her breath reeked. I asked for her manager’s contact info, and she gave me the corporate office number as she said, “but it won’t do nothing.” I asked her why she wouldn’t help me fiancée - because he is disabled? Had he been in a wheel chair, would she have been more considerate and performed her job? She told me her job was to simply sit at the desk. By the way, I asked corporate to pull ALL the surveillance footage during my exchange with Sami, because it was so bizarre. As I pulled out of the storage units, I stopped and took a picture of her car, which was parked in a public space in front of the building. Sami flew from the building, screaming at me, threatening that I would “lose my storage unit” (I’m omitting expletives for obvious reasons). I have filed a formal complaint with the corporate office, but I’m genuinely considering taking legal action. This woman was high, committing time theft and threatening paying customers. If that type of behavior is condoned by her employer, perhaps more actions need to occur in order for this company to treat disabled people with the same respect one would give an able-bodied person. Discrimination is, after all, a federal offense.

Sami so knowledgeable! Friendly and kind!

Excellent and professional service! One of the best places to store your stuff in the Southside Jacksonville area.

I was in the store yesterday when all this took place and the front desk lady Heather was very professional it was the other dude Juan who came in acting loud and crazy and was yelling rasict slurs for no reason, funny how when people don't get there way they like to go to social media to get something free...cameras never lie rewind them

The worst public storage in the state. The girl in front is the most rude. It insults you and disrespects you. This is a lack of tolerance for the customer should be penalized and public store should do something about it. A lack of respect that they have to treat us like this even as members and paying a membership for their service.

They need a new supervisor

Amazing place for storage it deserves to get five stars Sammy is a really professional manager knows Knows what he’s doing.

Sami was very friendly and professional. She was very knowledgeable and helpful and answered all my questions!

Sami did a great job helping me today. It was easy to sign up and all the information I was given. Thank you!

Sami goes above and beyond, very professional

Sami was very Honest, Answered my questions and she was Very Professional.

Sami the manager at public storage is the best Friendly and very helpful

Very friendly staff. Sami is always willing to help and is very understanding.

Yoana was extremely professional, knowledgeable and friendly. She was able to provide storage for my needs. the process was very smooth and efficient. I would recommend leasing from her at this facility to anyone needing storage space. Thanks for a great experience. Peter

Heather did a perfect job she was the sunshine in my darkness thank you very much for helping me through this progress

Tiffany was great and full of sunshine with a beautiful smile also very helpful

Your customer service Ms Joana was a very great help to me and the other customers that came in with me looking for a unit.she was very perfectly and great..

Went in to make a payment and property manager yoana was very professional and nice. She had alot of people in the office and she managed to keep calm and take care of all of us.. i recommend this facility 100%

Absolutely professional experience!!!

Yoana was great! She helped me during a very stressful time with an easy move in and fast change in reservation :) 10/10 recommend

I have rented many storages and by far my experience with property manager Yoana has been the best thus far.. she Is very profesional and makes you feel welcomed. If i can give her 10 stars i Will..

I can honestly say that their property Manager Yoana is one of the BEST human being i have ever had to help me settle my belongings into a secure and clean storage unit. She was very kind and very helpful to me and my family and also went out of her way to helping us receive the best deal for our storage. If anyone is looking for a storage area look no further and ask for Yoana! She will take good care of you. If I can give this place 10 stars I would!

Amazing service.. Yoana was super helpful and explained everything perfectly. Recommend this place if you need to store...

Joanna & the Staff are Very Responsive !

Came in to rent a unit and property manager Yoana was amazing. Everything was very clean and went smooth.. thank you Yoana for helping me in this time of need

Yoana helped me out tremendously today! Very stressful day and she made it a little easier. Thank you for all your help and smiles!

I am so thankful for Yoana the property manager! My rent for my unit was about to go up and I have been struggling financially and she was able to send request to keep my same rate. I don’t know what I would have done so I really hope this gets back to her so that she will know and understand how much she is valued and appreciated for her caring heart and customer service. Thank you soooooo much Yoana!!!!

Yoana was very helpful and accommodating and went out of her way to answer my questions.

Yoana was very professional and made my day with her lovely personality. Property very clean

Great customer service and clean place to stored house hold goods.

She is an awesome person wonderful personality

Went in today and met Yoanna she is amazing and everything was clean. She was so knowledgeable about the property. Thanks for all the help.

Came in to make a payment and the property manager yoana treated me with good respect and was very professional!!!

So we had to acquire a storage unit and stumbled upon this gem. Yoana was not only pleasant but was honest about the quality of then units. She gave us options and in todays world choices are hard to come by. Would definitely always recommend.

Yoana was beyond excellent setting me up with a reservation, follow-up phone call, tour of unit and property, agreement terms, etc. I highly recommend this place based on her work ethics and friendly attitude alone. Thank you Yoana.

Yoana is great. Got me my unit for bay meadows and didn’t have to go there. She is great

Son los mejores recomendado 1000% busquen a yoana y ella los ayudará en lo que necesiten

Yoana was very professional and very upfront

Yoana is very professional annd goes above and beyond to satisfy her customer's. Will recommend this facility to anyone

Clean

Teresa made my first time renting a storage unit ever the best experience and she was very lovely and friendly

Great location with amazing customer service. Yoana was very polite and extremely helpful. Her experience and expertise was able save me money on my purchase. I will continue to use this location for future needs as long as there are employees like her around.

Very good service

Sandra was very courteous and helpful when I signed. I had mentioned that extending access hours was very important to me and she made it seem like it would be easy to grant, very nonchalant about it. Most facilities are 24 hours like Atlantic SS. She said she would submit the request same day. Lease signing is electronic so ask for a printed copy. A month went by and lo and behold I was unable to access just after 9pm. I called customer service who couldn’t even authenticate my info for the call saying my driver’s license number on file did not match the one I gave her over the phone. I finally talked to the property manager who made extending hours seem like a pretty big ask and could not guarantee it. I also had a time getting the rolltop door on my outside unit to close half the time. They have crates of brand new doors sitting in the corner of the prop. No wonder. I eventually terminated towards the end of the month and of course they were unwilling to prorate the remainder of my unused days that month. The ladies working on site are nice enough but…not exactly a wonderful experience for reasons above. Do yourself a favor and go with Atlantic instead.

Yoana was very courteous and helpful. She made sure all of my questions were answered and that I was satisfied before I left the property. I would recommend this location to anyone

Went in last week and met property manager yoana, she is amazing and very professional. She took care of my rental quick and easy. I recommend this public storage to anyone.

Professional and clean

Yoana was very helpful knowledgeable and caring. Not even knowing what I'm going through she made me and my family feel welcome and secure during our transition. She has a smile and presence that will warm anyone's heart. Thankful to have met her. People like Yoana make the world better. Thank you Yoana♡

Came in to make a payment and the manager Yoana is very professional and the best you can have. Property is very clean and she also went out her way to give me a jump start on my car.. thank you yoana

Outstanding Service TRACY. Promote her to Manager Level NOW!!!

Came in and rented with property manager Yoana , Great prices , excellent customer service !

Yoana gave us best customer service

Yoana the manager is very attentive and she will make sure that you are very well taken care.

Went in the facility to inquire about the storage place and Joanna greeted us and was very knowledgeable. I would recommend this place to everyone

I've been meaning to write this review! Every since I got a storage here, the manager is BEYOND the best! She helped me threw the process when I fell behind! She is always so cheerful and ready to help you and make sure the process is smooth. Even though this is just a storage facility she makes it feel like everything but! I recommend renting from here if you need to put some stuff away for awhile. The manager and ONLY the manager is the hardest working and best people person ever!! Thank you sooo much!

Had a great experience. Thanks to Yoana i got a great deal and i am over all happy with the customer service

Yoana was extremely helping in assisting me with my rental unit. She was friendly and very professional. Thank you for your excellent service.

I love this place!!

Definitely a wonderful place to start off if your in any situation the world couldn't handle like me , the associate Yoana was very professional and very helpful as she heard my situation and did make sure I was totally aware of the companies insurance policy as well. She's the best

Sandra was very helpful in A nice environment.

Couldn’t get in the main gate comes to find out my unit storage is 3 street down with different gate entrance, really, like I’m supposed to know all that & Email didn’t disclose what gate I was supposed to go to what a waste of time. I’m surprise ppl give this place a 5 stars.

Thanks Sandra for your help

Sandra helped me, very professional

Don’t rent here

Yoana is a great staff member I love her so much then I lost my key and she had to order me a new one and it came very fast!!

Fast and friendly service! Sandra was great!

thanks again Yoana. loyalty. God Bless.

Giana was absolutely amazing! Helped me get my account situated and always gave me some very helpful tools to help with my Public Storage experience!

I have never been able to use the no code entry....also no bathroom or carts in the area my unit is and I visit it at night. Nice lady in the office tho. Well,she was...also rent went up to 60$ for smallest unit. So much for loyalty.

I went to make a payment and the property manager Yoana said the system was down.but she told me i can pay through the PS app . I downloaded the app and i was able to make my payment. She was super nice and very informational. Thank you Yoana

I made a Reservation and the property manager Yoana was very professional and nice. Thanks to her I got my space and don’t have to worry. I Recommend this place.

Yoana was super sweet! It was refreshing to have great customer service!! Thank you so much! I 2ould recommend this property to anyone. Clean and ran well!!!

I just moved to Jacksonville from Detroit, Mi and decided to use Public Storage again. There was an issue with the lock on my unit and Yoana the manager and staff went above and beyond to fix the issue. Very patient, kind, courteous and thoughtful service. If I could give them 10 stars I would.

I had the most wonderful lady Yoana help my three children and myself get a much needed storage unit. I can't thank her enough!

Yoana is awesome she works wonders

I misplaced my storage keys. How do I get a duplicate? Or can I it removed and replaced??

I misplaced my keys. How do I get a duplicate? Or do I have to have ot removed and replaced??

Yoana is great and very professinal

Friendly staff, clean facility, affordable rates. Willing to work with you on payments.

Joanna help us all the time place is clean And in very good condition she is very professional!!!!

Yoana is absolutely amazing. Extremely helpful and great customer service.

Sanndra was great made my day thank you.

I was having so many issues online Johanna assured she could help. And she did. She was very kind and speedy with her service. Someone give this woman a raise. lol. No but really I’m super satisfied and appreciative.

Me agrada mucho el servicio y la información detallada que hizo la señorita Yoana, exelente trabajadora felicitaciones.

Yoana awesome person great help with everything

Came into the office moving a customer and Yoana was absolutely wonderful and extremely professional. Would definitely recommend this storage facility.

Yoana helped me to make my rental online in another public storage when this location didn’t have the size that i need and she saved my day , i was about to leave to another property, thank you really great customer service

Have had a wonderful and easy experience with Yoana helping me get a new lock for unit because I lost my keys .

Yoana was very helpful and transferred me over easily to the new unit I needed.

Went to inquire about a unit and I was greeted by the girl behind the counter her name was Yoanna. She was so nice and knowledgeable. The property looked very clean and safe. Thank you Yoanna for helping me.

Yoana very professional customer service and helping protect my belongings packing supplies thank you

What is your charge for RV storage? 25' travel trailer. April. 1- April 5..

Due to family emergency and other circumstances I canceled within 24 hours. District Manager handled within on call as in courstery. Cool

Yoana is the best! Very professional and helpful. Make this Public Storage location the place to assist with you storage needs, you won’t regret it. So pleased with the service.

Great customer service from Yoana. Thank you so much for caring about our storage needs.

Thanks for making our storage rental experience a pleasant one Yoana.

Great price and service from Yoana. I will recommend my friends and family.

Sandra is a gem to work with. She showed me the unit, did all the fun sign up stuff in less than 20 minutes.

It nice place and the manager it's very professional

Nice place...

Yoana and Sandra did a good job and the property very clean

I rented here from the manager Yoana a couple of weeks ago and she is such a great professional that I am writing this review with a smile. She was patient and provided such a great experience with the smile. Thank you Yoana.

Went in today and met Yoanna she is amazing and everything was clean. She was so knowledgeable about the property. Thanks for all the help.

Sandra did an awesome job taking care of my rental quick and easy in and out.

Heather has the best customer service I have ever received. She is very nice and helpful. I rented my storage space a month ago and I’m very pleased with the service I have received. I recommend this Public Storage to anybody.

Sandra was amazing !!! She has been so helpful to us during our move!

Sandra was of great help with my move in nov. 4th

My friend and I went to public storage on Philips Hwy and Heather was extremely helpful. She explained everything thoroughly and we are happy with the great customer service. Thank you Heather

Thank you Sandra! You were a great help!

Sandra is the best very helpful,come see Sandra.

Facility is well maintained and the property manager Heather has been great.

Sandra walker gave great customer service

Great team. Heather makes customer feel good. Excellent customer service.

I would like to say something about one of your employees name Sandra..... She has such a wonderful personality and is very knowledgeable... I am so happy that she was the one assisting me !!!! Thank you....

Yoana was great. I’m preparing for a cross country move and storage will be needed upon arrival in a few days. She made sure I got what I needed and process was super smooth.

Great prices. 20 bucks cheaper and more secure than my last storage place

Quick, painless, Heather did a great job signing me up.

Heather is awesome! She has been super helpful and everything was clean, definitely would recommend to others ☺️

I got help from Heather today with setting up my storage, I was impressed with the cleanliness and was very happy with the security. Thanks for your help today, Heather!

Property manager heather is awesome great customer service faculty is well maintained

Public Storage on 8727 Philips Hwy, is very clean and the staff is friendly and helpful. Ill recommend it to anyone seeking a storage space. I gave it 5 stars.

Great experience welcoming service I definitely will return again thank u!

Excellent facility! Very clean, with easy access! Heather at the front desk is wonderful!

Heather is the BEST!! If your looking for storage needs, Public Storage located at 8727 Phillips Highway Jacksonville, FL is definitely the place. They are caring and concerned about your property and needs. I really appreciate her time and willingness to help her customer.

Heather is great! She is very knowledgable and just simply knows how to satisfy the customers needs. I am going to recommend her and this location to all my friends and family.

Had a Great easy Smooth Experience Thank you Sandra and Heather!!!!

Ms.Sandra was very friendly.thank you and have a nice day.😊

Heather was amazing and very helpful to us during the rental process.

Great place! We had just driven 12 hrs and had to store our camper. The space that was originally given to us was too small and hard to get in to. Heather was very helpful she was able to find us a spot within minutes. She was very nice and friendly. Thank you, Heather.

Peter was God sent help! I was soo concern about my unit he walk with me overthere and explain fully what and how the lock works because i was soo mis- informed

Quick and efficient service! Very polite and helpful.

Sandra is very nice friendly and so far good very happy with public storage and good price

Great customer service!

Miss Sandra is a exley employing she is patient direct to the point and pleasant I greatly appreciate Her help in providing me what a stores

I have used this storage before and I recommended them. The people at the office are very nice,friendly,welcoming. I wouldn't trust anyone else with my things.

Amber had amazing service. So friendly and helpful and very informative!!! She's absolutely made my day today!!! Thank you so...i much for all your help!! I would definitely recommend this place!!!

Great facility and great customer service. Sandra made my first-time rental process a very pleasant experience. I highly recommend this place. Thanks Sandra! :-)

Sandra was extremely helpful and professional.

I was really pleased with the service Sandra provided.

Clean and easy to access. Thats all that really matters in a storage unit I think.

I would not recommend public storage as they don’t spray for pests. Also, the new manager there isn’t that pleasant either. When Ivy was there she was nice, respectable and returned your calls.

If I could give ZERO STARS, I WOULD! My husband, David Williams and I reserved the unit online and received an email stating that we needed $25 ($1 for first months rent, and $24 for Admin fees) when we arrived to sign papers. When my husband arrived at the facility, the manager was stating it would be $50, $60 and then $70. The manager could not give an exact amount at any time during the visit. When my husband attempted to show the manager a copy of the received email, he wouldn't even look at it. We have an appointment for 4/21/20 @ 10am to attempt to rent the unit we reserved. We would like the owner of this facility to contact us TODAY! My husband's phone number is available at the facility since they have used it to contact him regarding this unit.

This was the easiest thing to do. Rep was awesome and very helpful.

Shameka & Sandra

Great customer service thank shameki

Shamika with the costumer service in the area, great storage to keep your belongs!

Great customer service.. Sandra helped me

Excellent service in an accommodating staff along with clean and safe storage options make this easily the best public storage location in Jacksonville Ms. Shamika is an amazing property manager and we'll be sure to help you find the size of storage unit that's perfect for your belongings with excellent customer service and a smile

Sandra is the best good help

Very efficient and friendly staff! Sandra took care of everything for me!

Grwat place to store your items very friendly people easy to get into

Very nice friendly

Sandra is knowledgeable and very helpful! Thank you for all of your help today Sandra. Hope to work with you again!

Shameki and Sandra were very helpful and kind. Definitely recommend coming here.

The lady Sandra was very patient and helpful. I will definitely do business here again because the customer service is wonderful. Thank you Sandra for all your help!

Sandra was very helpful and made the moving into the storage space very easy👌🏼

Thanks Shameki for your great customer service I already had a lock and has packed my item button did good showing me all the item you had

Shameki and Sandra were wonderful and helped me with cutting my lock.

Came to make a payment Sandra was very helpful!!!

Recently made a reservation at this facility. The facility Manager Mrs. Sandra walked me through everything. She was amazing, super helpful and so sweet.

Sandra's was helpful with customer service and with my reservation.

Excellent customer service!

Sandra has been a pleasure to work with and manage our storage unit - i highly recommend them

Thank for the great customer service shameki and sandra

Sandra and shameki are amazing!!! I had a wonderful experience !!

Really great management and customer service, the place is hassle free, professional, and conveniently located.

Clean, pleasant staff, friendly . Shame mi and Sandra

Shamicka, was awesome with dealing with my needs. She handled everything with excellent customer service and in great detailed. Wow... I wish all customer service reps was like her!!

Sandra was Very friendly and super helpful with answering all my questions and taking care of my needs

Thanks Shameki for the great customer service.

Thank you guys everything my experience is wonderful

Great experience, Shame was great, very helpful I was really surprised, her great attitude and professionalism is an asset to this company

Great service by Tiffany

Sandra and Shameki were absolutely lovely and polite. I was so flustered upon walking in about my last minute reservation but they were so helpful and patient. I argued about not understanding the cost I getting the $1 promo, I argues the insurance cost, yet they took the time to explain and show me the costs tabulation in detail. This company has a great onsite team with these ladies. I was so satisfied I referred my friend and son, and will keep referring other to this location.

Shameki and Sandra were so friendly and professional. They helped me get the right unit for me when I was unsure of what to get. Excellent customer service and great storage space and location.

They cheated me out of $20 for a lock; insisted I had to buy their new lock style; even when I said I was a loyal customer from Milwaukee & had a round lock purchased from public storage. Then when I get into the units, I see everyone else had the old round style or regular pad locks; lied to me again when I questioned this. Units are up ramps with railings which makes their flat carts hard to use. My location you had to code in & out of; very inconvenient

Shameki thanks for your help! Great customer service.

Shameki was very helpful with assisting family and I with finding the perfect storage. I love her pleasant attitude and knowledge.

Great customer service and very understanding need more workers like Amber!! great experience

Amber had exceptional customer service and was very helpful. The experience was guest friendly and resourceful.

Shameki was kind and professional. Would recommend this storage

Good morning, I've just left from this visiting one of your locations off Phillips Highway. And must say. Ms. Zimmerman was very polite, and offer me excellent customer service. Thank you so much for your time and patience

Visited this property today. Sandra and Shameka are great with answering all questions we have. Showed us couple of properties. I have not rented here yet, but it's has some good options.

Sandra was very helpful with answering all my questions. Very professional, great customer service!

Sandra walker was very helpful

I want to give a great thanks to Shameki for all the help she gave me. Easy to contact and always pleasant when we have spoken. Would be nice if all businesses had a person like her. Thanks Shameki!! 😃

Great customer service. Thanks Shameki :)

This property is a great one with Pat and Peter. I have only had pleasant experiences with both of them. Pat has gone above and beyond the call of duty to make sure everything was to my satisfaction. Helping me to know how to store my things the best way possible. Mainly to make sure there was as little moisture as possible. I would highly recommend this location. Elizabeth Hayward Phelps

They are the best!!! Shameki is very professional... thanks for all

I came in yesterday with my Aunt and she insisted I help her with adding a review for the young lady Shameki, that greeted and helped us. Awesome customer service! Clean location! Great experience! Thank you

Very friendly. Great experience

Great place Shamika was very helpful highly recommend

Went there today and ms. Sandra was very helpful, and persuasive lol.

Excellent service from Sandra

Great experience! The manager was very nice and orderly in her work and was able to answer any questions i had. Highly recommended

Very courteous professional service by attendant Sandra. We were glad we chose this site for our storage needs. Price was right and there was no hype! 🌟🌟🌟🌟🌟

This Public Storage site was the right choice. It began with friendly professional service with our attendant Sandra. The price was right for what we needed and Sandra was helpful with our unit selection. I would definitely recommend Public Storage property number 28071

Shameka was very helpful in laying out the pricing, and helped me get the unit size I was looking for very quickly.

Sandra was very helpful and very nice. Highly recommended!

I had a wonderful experience at Public Storage today. Sandra was very patient and diligent in finding me the perfect unit over at the Phillips Highway facility. Thank you Sandra!

Very friendly and professional!!

Excellent customer service with friendly staff! My move in was smooth. I also accidentally forgot to lock up my storage unit after I left one evening. The staff contacted me immediately and locked my unit for me! I am very pleased with the service thus far!

Shameki is awesome! Come and see her for all of storage needs.

Very good customer service, attentive to customers needs and give helpful suggestions. Thanks Shameki and Nay

Fun customer service and easy in and out of the gate and storage.

I came in to make a payment for a friend of mine on bad times and the clerk I think her name was shamika helped me tremendously! She is definitely someone I would like to employ if she ever wanted to leave your business ....very professional!!

I received excellent customer service from Shamekia. She was extremely pleasant and helpful. She made the process stress free. The facility looked clean and well kept. Thanks for your help.

I received excellent customer service from Shamekia. She was extremely pleasant and helpful. She made the process stress free.

Tiffany was awesome and extremely helpful! Fast and friendly

Great place great people my friend Amanda works there

Tiffany was wonderful! Patient and helpful with us and even shared her umbrella with me and walked me to my car in the rain.. Being in customer service myself, those things make me appreciate her more and would recommend this place to everyone!

Miss Tiffany made renting storage easy and pleasant. She is very knowledgeable and professional. The facilities are well tended and serve my basic needs. I was kind of suprised there was no lighting in the unit itself. There is a light in the hall. Nothing a good flashlight can't cure though and l won't be spending that much time in there anyway.

Great customer service very helpful

Tiffany from Public storage is the best. She has great customer service skills. We came in a few days ago inquiring about a climate control unit that's reasonably priced and she was a big help and we were able to get the storage the same day with no hassle. If you need a storage that's priced right with excellent service go out to 8727 Philips Hwy and see Tiffany she will take care of you. Thanks Tiffany for making it easier on us.

Big Thanks to Tiffany at Public Storage 8727 phillps Hwy Jacksonville, FL she made my decision to puchase a storage easy She gives GREAT Customer Service BIG THANKS once again.

Ms ivy was amazing the place was very clean well lighted and safe I had no issues being there after sundown alone unloading my unit...

I needed to rent a unit for my furniture and Ivy was great! Thank you.

what time can I get into my unit on Saturday?

Manager is a friendly person. Very helpful.

Employees are great and very helpful. Place is very clean

Public storage is a very good company, I was headed into a crazy week with closing on a house, moving out of my old place and expecting a child to be born all in the same week, but when I came to public storage ivy made it a breeze when it came to storing my stuff and I’m grateful for that.I would recommend them to my friends and family if they ever need a storage unit

Had a wonderful time visiting thus located. The ladies was very nice and helpful

The guys here has speedy service and excellent customer service!

Excellent service. Safe place to store your stuff.

Excellent service by manager. Friendly helpful. Reasonable rentals

I had the best experience this week. I had a 10 x 10 storage since the past summer and I just downsized it. First Ivy the customer service rep did her diligent research and assigned me a location in the same building as the present one and it make my move so easier. I will recommend this location 100%. Thx, Ivy

This is my third time coming to this office and Ivy always greets me with a smile. Good prices. Good clean office and grounds. I would recommend this facility highly.

Ivy was very professional and full of useful information. Would recommend Public Storage to anyone.

Great facility everyone was very helpful

The managers at this facility always treat me with courtesy and respect. I am very happy that I chose public storage for my storage needs. Will definitely recommend public storage to my family and friends🙂👌🏼

Excellent people

Friendly staff, very nice to deal with, well-lit well-maintained

Great experience. Professional attitude.

Visited this place with a friend, the young lady Ivy was very helpful with my friend. I highly recommend this facility.

A update on this review. After I made another call to Ivy she was successful in getting a manager to contact me. They have placed traps and did waive a month rent, called bug company and offered to clean my unit. I have not been able to get there but I believe they made this right. - - - I have found rat poop in my unit. I have made a complaint to the office manager and to date haven't heard a word to what the plan on doing. They are very quick to apply a late fee to your account and refuses to remove even when it's because of fraudulent activity to card that was being used. I started renting my unit for $49.00 monthly two years later my unit is now $68.00. There are many more storage companies with climate control for this price.

Low prices

Clean

Great customer service!

The representative Ivy made my experience stress free! The understanding and communication she showed me was phenomenal, great prices for the size that I needed, thanks!!!

The staff is awesome and the facility is very clean

Awesome customer service. Thank you :)

Amazing customer service! Thank you :)

Great Customer Service! Had some trouble with reservation, Ivy went the extra mile to get it figured out. Will always recommend and use this facility. Thank you Ivy.

Rachel has made this experience better. I am in a transitional stage of building a company and chances outside of the company are not tolerated. Rachel understood this and helped to make sure that my stay with public storage would be remarkable. I know that it isn't the best of circumstances to have to storage your belongings in a short period of time, but Ms Rachel reassured me that my stuff would be safe and secure at this facility. I am grateful to know that this company has employees like this. Great person. Great company. The Great Rachel!

Rachel, in the office, was friendly and helpful! She went out of her way to help us find the storage unit that was perfect for us! Great service!

Heather has been amazing and incredibly helpful. She was able to find a perfect storage unit at a great price. She listened to my needs and didnt try to oversell. I strongly suggest this location.

We found this location to be nearly perfect for our needs, and Ivy was caring, informative and professional. We were escorted to our unit and provided a good cost for the space. Good job!

Rachel was so helpful and nice! Great facility

They were so nice and helpful to my husband ❤️❤️❤️❤️

IVY WAS VERY FRIENDLY AND HELPFUL. AWESOME EMPLOYEE

Great Service & took a lot of time explaining everything.

RACHEL 😁😁 was super efficient and friendly, very satisfied with visit and we were able to get a great DEAL with our rental property.

RACHEL IS AWESOME !!! I love herrrr she is a great representation of Public Storage!!!

The personal is this facilities is very friendly and professional and in the top of every question you have ,clean and we'll take care .

Great storage facility clean great location, I give this place a 5 star rating and Ivy is very polite and answered all my questions would recommend this place to family and friends

First time renting a storage space and found Public Storage to have very competitive prices and clean units. Can't speak highly enough of Rachel at this location; she is so efficient and super friendly, it made the whole process a great experience. She, and Ivy who we met the following day are a credit to the company.

Great storage facility clean would recommend to family and friends,Ivy is a great employee very respectful and polite and answered all my questions.

Very friendly and profesional service

Awesome customer service. I have a space for my business and have been increasing size of unit with flawless transitions. Thank you. Ok

Peter made it easy & simple for me to register & get my storage unit. He knew all the answers to my questions. Thank you.

Always the same use the code go in get out get in

I came and it was very clean and the people were very nice. I will come back again.

I reserved a storage unit online, and was shortly notified via telephone for confirmation that my unit was reserved for the listed price. Upon my arrival, I was greeted by Peter, who set up and gave me everything I needed for my unit. I was satisfied overall with my experience, and would recommend this storage facility to others.

The staff here is amazing

Great customer service! Kendra was a pleasure!

I would like to recognize Rachel as a superior employee. Each time that I have had to go to my unit she has been very helpful and professional. Rachel is an asset to any company that she works for.

Rachel was very nice, great customer service, and EXTREMELY helpful!

Rachel was wonderful and quite helpful

I would avoid this company. Frequent rent increases on two units that I occupied. Paid for all of August and moved out on the 7th, and refused to reimburse us for the weeks I was not there. They have a serious rodent and cockroach issue.

very well maintained facility with courteous upbeat customer service

This location is clean and the staff is very friendly every time I visit!

I must tell you to come here an vist this location i met the manger here mrs.Rachael is what you call a true manger a sweetheart a good listener a has great heart a Godly woman very great in communication on ur storage unit she will call you to let you know whats going on with ur unit this place is a plus i give 100% to them here ps i love it an will always come here when i need a storage mrs.Rachel you keep beening kind an doing a great job God is going to take higher places in your life thank you for your help here at public storage......

Great experience with Peter the Saturday manager ...... guided us thru all details......fast & efficient service......def recommend.

Great experience with Lauryn. Love my new storage unit.

Location was convenient and Rachel was very helpful with checking in.

Affordable prices and extremely friendly office staff.

At this location service was very good and detailed, very friendly greeting and I will definitely recommend and use this facility again.

While visiting this location to inquire about renting a storage space I was introduced to a very friendly and professional Public Storage employee named Lauren. While inquiring, Lauren was very detailed and possessed a great deal of knowledge of the different aspects with renting a storage space. She asked a great deal of questions as well as answeringy the quite but of questions that I had as well. She was very informative and helpful. I will most definitely recommend Public Storage to my colleagues and any other individual seeking storage needs.

Rachel the property manager was a very fun character! quick and easy paperwork, easy access to my unit. buildings seem to be solid. no leaks noticed.

Rachael was very helpful and friendly. Great service! Facility is clean, can get to the storage units with no issues, and they also have a great security system!!

I have a small storage unit with them for about 5 months and out of nowhere they raised my rent 10 dollars for no reason, the guy I spoke to said that it has to do with the market or something and that its on my contract somewhere that they can do that. So basically they can raise ur rent at any time with no f#*&S given. Stay away unless you like surprises ill be taking my business elsewhere.

Everything was quick and ready to go. Rachel was friendly and informative. I'm glad I chose this Public Storage.

This is an excellent storage facility and a very clean one. I know my things will be safe here. Rachel, the property manager, explained everything to us in detail and was super nice. It was a pleasure doing business with her. Thank you!

Jamishia was great

From the time that I walked inside the staff was very friendly and respectful. They explained every detail about the facility and storage unit. Thank you Rachel

Good attention, very helpful. Thank you amber and mike.

Rachel and Myla were wonderful. Friendly and efficient. The property is kept wonderful. I couldn't have asked for a better experience. I reserved a space and they got back immediately when I was in a bind. I really can't tell them thank you enough and how glad I am to be with their facility.

Great Service!

Great location to store and thanks Carline

Rachel was so helpful !!!!!!!!!!

Rachel is awesome!!! She is extremely knowledgeable and answered all my questions quickly and efficiently. She helped me pick out a climate control storage unit that's the perfect size for my belongings, as well as Public Storage boxes. She is very sweet, caring, geninune, and has a wonderful personality. Her hospitality made me feel very welcome at Public Storage. I would definitely recommend this place.

Kellie was very sweet and helpful. She made sure to inform us of all fees and policies up front and was very knowledgeable when answering my questions. I would definitely recommend this location to my friends and family. The facility is very clean and secure.

We would like to thank Rachel! She was very knowledgeable, informative and extremely friendly. It is a very clean, neat and secured site.

Rachel was very pleasant and helpful with the paperwork. Will use again.

Rachel, the property manager, is the BEST!! I have the best experiences when I am there to pay my bill! She is so politw and friendly and always compliments my hair and nails! Lol!! If I don't see her car outside, I drive right on past and wait til she's there again.

Great job Ms.Carline Charles. Great storage space plus help.

Great job Ms.Carline Charles. Great storage place plus the best helper ever!!!!

Rachel was very helpful and informative, friendly and professional. I also like that the units are gated.

Good location and friendly staff. The first month deal was nice too.

Great service Carline.😀

I have a unit in Washington but always pay at Phillips Hwy. Rachel is always kind and prompt. I enjoy seeing her when I make my payments. When my husband and I move our items here to Florida we'll definitely be storing with Rachel!

I highly recommend the Public Storage facility on 8727 Philips Hwy., in Jacksonville, Florida. Rachel, the property manager was extremely professional and courteous. She made every effort possible to accommodate me and the numerous issues I walked into her office with. She took her time to thoroughly explain my options so I could make a well informed decision. The property looked clean and well taken care of. Customer service means something here.