Public Storage Self-Storage Units at 8727 Philips Hwy, Jacksonville, FL

I called a few minutes ago, but the lady who answr my call didn't sound nice or polite to give me a full information regarding my question, I know is Sunday but I am sure she gets paid for working so that is making me change my plans renting an storage there

I applied on line for a medium size, climate controlled storage space. Before I could finish the application, a marvelous, helpful, gentleman called and assisted me in completing the paperwork. He was courteous, pleasant, and kind. I will be going to him with my questions in the future because I feel I can trust hisbanswers.

Imagine my surprise to find Ms. Tammy Schwerin at this location as well. I would like Public Storage to know that she went above and beyond for me, explaining things about your storage facility that I did not understand. Ms. Schwerin has a strong knowledge of what Public Storage has to offer. She is still the reason I would choose Public Storage over the others. DO NOT LOSE HER!

Tammy was very helpful on meeting me and reserving a spot for me. She made it all that much easier.

Was very helpful with my move in process

All of my needs were meet and exceed. Ms. Tammy is the best. She was the one who helped and I want to say thank you for everything. Tammy made moving, not too bad to deal with. And that says a lot! Thanks Ms. Tammy!!

Tammy, the Property Mgr is friendly and knowledgeable. Very good at her job.

Tammy deserves a promotion and raise immediately. Even while she was in the hospital, she was constantly working to get my rate adjusted. That kind of commitment is rare especially in customer service. Thank you, Tammy! Recent bad reviews should be disregarded because they weren't aware of her hospitalizations. Wishing Tammy well and a clean bill of health!

The managers Tammy and Richard are so professional and knowledgeable!! I absolutely love their customer service!!

The property manager does not answer or return phone calls. I needed my lock cut and was contacted by the Baymeadows location after having to reach out to customer service agent online to come by and purchase a new lock and sign the release form on last Thursday, 3/21. I was told by the guy there that the lock would be cut on Friday, 3/22. I went to visit my storage unit and the lock had not been cut. I tried calling the property manager and left a voicemail, and then I spoke to an agent on the chat. I was told they would call me on 3/28. No one called me back this morning. I spoke to the agent this morning to report this location. A few minutes later, the Baymeadows location called me and told me they would get in contact with their locksmith. After literally 2 minutes, the person calls back to say they couldn't get in contact with her but surprisingly the district manager Laura Neil said that I have to hire my own locksmith. I called her office 3 times and left one voicemail message and have not received a return call. I should not have to hire my own locksmith after Public Storage stated that they would accomplish this task last week and have not done their job as promised. They literally had a week to get this done. They are aware that I need to move out on time and that today is the only I have available. I did manage to get a refund on the lock I purchased from them on last Thursday. I found out from a local hardware store that I was the 3rd person that week to come in to find a tool to pick the lock and complain about this company. It's safe to say at this point, Public Storage completely lied about the courtesy lock cut service they claim offer. When it comes to moving out they will give you a hard time and the run around. They are ok when trying to move in because they want your money, but when it is time to move out they will give you a hassle. This place will find a way to scam you.

Really bad place to lease! They change your lease in 2-3 months even they told you for 6 months price is not going to increase! Please do not rent here! You will be screwed by them.!

Tammy was wonderful and made it a pleasure to be a customer here.

Tammy was very helpful. I really like my storage unit- clean and well lit, climate controlled. Now I need another one, we'll see.

Horrible experience from day one... The units door didn't work properly so the next day they told us to move to a different units. We had to move the items to a new unit but at least the door worked. BUT.... they charged us a changing unit fee, more per month for the new unit and we lost the free 2nd month. We called at least 6 times to get this resolved and each representative at the corporate office said they couldn't do it... It had to be the district manger But we could NEVER get her to respond... LAURA NEEL should not be a manager because she has no customer service skills... We will never use PUBLIC STORAGE AGAIN after this experience

Garbage , trash facility and nobody works here , impossible to talk to live people. AVOID AT ALL COST !!!

I had reservations got a call the office would be shut down at 2 pm the day I was to move in asked to go to baymeadows to complete paperwork needed address tried to call turned in to a disaster went to another storage facility. I will never try to rent here again!!

Tammy expedited my needs exceeding my expectations! She advocate concerns, requests and without even being asked!!! Who does that anymore! Tammy does! Client for life! Well done and thank you!!!

Tammy has been so helpful and kind helping me through the process of renting a climate controlled storage unit. She went above and beyond to ensure I had a unit close to the gate since my belongings were being delivered via PODS and now the movers will not have to transport my things across the entire facility to pack my storage unit. I highly recommend this location of Public Storage and please ask for Tammy. She is the epitome of great customer service and management!

I recently had the pleasure of working with Tammy at Public Storage, and I couldn't be more pleased with her excellent customer service. Tammy went above and beyond to help me find the perfect storage unit for my needs, and even assisted me in finding a spot at another location to park my trailer. She was friendly, knowledgeable, and truly dedicated to ensuring that I had a seamless storage experience. Tammy is a true asset to the Public Storage team and I highly recommend her to anyone in need of storage solutions. Thank you, Tammy!

Excellent, safe, and clean! Oh and Tammy has been a pleasure to work with!!

One of the best experiences at a storage place. Tammy is organized and professional. Most importantly she was friendly and super helpful to me. -Joe

Manager was awesome!!!

Sami was friendly and informative. I enjoyed doing business with her. Thank you!

Great customer service

Samantha was super sweet & extremely helpful when it came to setting up my unit! Definitely recommend her if you’re looking for into a unit!