Public Storage Self-Storage Units at 10455 Irma Drive, Northglenn, CO

Dario and Bradley were easy to work with great customer service

Holding a spot online and walking into the facility greeted by Lorraine made me feel comfortable about renting a storage spot, Lorraine distributed great customer service and explained the processes very well, I greatly recommend this storage facility to anyone needing a space.

Loraine was a number one while we were packing our storage. She went above and beyond to help us move our truck and trailer. She opened a gate for us and helped us feel comfortable throughout our experience.

Lorraine was very helpful, kind, and understanding. I think she is a valuable employee, I had been with Public Storage since 2014, the location at 104th and Irma Dr. It is close and easy access. The only issue I had was the price hikes. I can understand the competitors in the surrounding areas on pricing or more people moving to Colorado. I think that maybe you should consider grand fathering in your customers who have been loyal over 5 years or a lower increase. How about thinking about giving senior discounts? Everyone is just thinking about making money. What happened to keeping your customers happy?

Lorraine was great. Handled everything quickly, and had my keys to me within 10 minutes.

I just got done with my meeting with Lorraine and she was very helpful. She showed me my unit and helped me navigate my personal code!

This was such an easy process! I did everything online, didn’t have to speak to a single person. The app is user friendly, you can do everything from there, including opening the gates and the doors to the storage. Love that it says my name when I get to the storage building! This is my first time getting a storage unit and I was a bit nervous thinking this was going to be so complicated but it was completely the opposite.

The agent, Lorraine, was great. Very informative & quite pleasant

Very kind courteous and helpful very well job done

Lorraine was such an outstanding person, Customer Service skills were fantastic and I could not be any more happy with Lorraine helping me, I'm very happy with my experience and for storage I'll recommend this place to anyone, Outstanding job Lorraine thank you for all you do!

Facil de alquilar y bonitas bodegas y espacio.

I'm a long time renter from this location and recent hard times had me stressing and worried about my unit. Lorraine helped clear all of that up and more. They were an absolute blessing and helped with not just getting my worries about my unit taken care of but also offering a real, kind interaction which was very much needed. I've also previously seen them going beyond the scope of just the front desk and keeping the grounds cleaned up. I'm extremely grateful to have such an amazing person as part of an outstanding location.

Bradley helped me get into a storage unit while providing the key information points like the cost, insurance, and lock rules. Excellent customer service and good conversation.

Lorraine was very helpful

Had a fantastic experience, just needed a quick storage unit at the last minute for a move. Booked the night before I needed it, and when I arrived everything was ready with a lock provided in the unit. And moving out was a breeze. Lorraine was super helpful and did a great job answering all of my questions. If the time comes to get another unit, I will definitely be coming back to this location!

Moving is always stressful but Lorraine was really helpful with finding us the space we needed and making the process a breeze! She was super helpful with answering all of our questions. Her customer services was exceptional!

Absolutely the best place I could have ended up. I booked on a whim, so last minute. This location got me situated quickly and without hitch. This location has a great staff. Lorraine is the best, as you will learn to see. So helpful, kind and understanding. If I was looking for a review to influence my decision making on a storage unit location, I'd say that this would be it. 10/10 I would definitely recommend.

Just worked with a gentleman by the name of Bradley ,he was awesome and really took care of my problem .

Hello good people if you are looking for storage let me recommend you take a look here I don’t think you’ll be disappointed the property looks to be secure and well kept. The manager lorraine was very nice and accommodating and answered any questions I had

Lorraine was a big help!

Have treated me well. Clean and secure

Absolutely without a doubt, a great place to store your belongings this facility is always well maintained, conveniently located. Hats off to the staff, very helpful and professional indeed. Job well done Lorainne!! Keep u the good work it's greatly appreciated!

Great customer service and on-site manager was very helpful!

Bradley was incredibly kind and helpful! Renting a space was a breeze. He addressed all our questions and even assisted in finding the perfect rental space to suit our needs. I highly recommend this location!

Bradley is the best!!! I cannot imagine a better employee. Thank you, Public Storage, for having such a stellar representative. Will recommend.

OMG BRADLEY WAS SO AMAZING! Will tell everyone to work with him!

Kathryn was so professional and help me find a great deal. Thank you Kathryn. Great employee

Lorraine is the best! She’s made every encounter great , smooth and she has great customer service!! she is always walking around the property checking locks , keeps the area clean and always willing to solve any issue that arises.

Katie and Bradley were incredibly helpful today! 😊

Kaity was so helpful and kind!!! Thank you for your help :)

Lorraine from the Irma location was amazing !

Lorraine was so nice and made the process so simple!

Katie keep doing a great job .!!! Thanks

Lorraine was super super chill and helped us a lot!

Lorraine was so incredibly helpful. She went out of her way to assist me on top of already being super busy. She was an absolute life saver. She took time out of her day to lend me a hand. What a Star employee!✨

Lorraine was very helpful and very kind. Went above and beyond to help me. Public store needs more staff like her and overall it’s very hard to get in contact with someone on the property when they don’t have enough staff most of the time.

Loraine was very accommodating for the size unit I needed for all my stuff Thanks Loraine You was a huge help

Professional and very helpful with purchasing a unit. Thank you Katie ands CJ for helping us out.

Great customer service. Good location. Convenient drive up units.

I’ve had a large storage space here for a couple of years and finally got around to sorting and needed to downsize. Lorraine was beyond helpful and accommodating and made the process completely pain-free and easy. Without her help it would have been a huge pain. Definitely ask for her if you need help!

Kathryn was huge help today and got my storage reduced she is awesome !

Kathryn was very helpful and efficient. Much appreciated.

I recently had the opportunity to use Public Storage, and I must say, my experience was quite positive! Space and Cleanliness The storage unit I rented was spacious and well-maintained. The facility itself was impressively clean, which is always a major plus when it comes to storing personal belongings. It’s clear that the management takes pride in maintaining a tidy environment, making it a comfortable place to access your items. Bluetooth Gate and Door Key One of the standout features of Public Storage is their awesome Bluetooth gate key and door key system. This innovative technology allows you to use your smartphone as a key, making entry and exit incredibly convenient. With just a tap on my phone, I could access the gates and building doors without fumbling for a physical key or code. This feature not only speeds up the process of getting in and out but also adds an extra layer of security, as you don’t have to worry about losing a key or forgetting a code. Ease of Access Overall, the combination of a clean facility, spacious units, and the user-friendly Bluetooth access made my experience at Public Storage seamless. I highly recommend this storage solution for anyone looking for a reliable and modern storage option. Whether you need to store seasonal items or are in the middle of a move, Public Storage makes it easy to get in and out without any hassle

This is absolutely hands down a perfect example of professionalism very courteous and willingness to take the time and understand any issues that may come about. Outstanding job Lorainne. Great attitude along side great personality. Well done public storage.

Me and 2 of my guys have been working for the past few hours and Katie came and offered us some water because it’s 90 degree weather, and we’ve been here for a few hours now, she is so amazing and we appreciate her highly

Katie helped us a lot and also got us water and make sure everything was good with us

Katie helped us out with a issue and got it fixed greatly appreciated

Update went to move out. The property is filthy trash everywhere saw dead mouse. Rent went up over 100 and no one will help or no one is in the office. Tried calling and leaving messages to talk to someone but never can. Had a great move in but leaving DO NOT RENT HERE. Amber took care of our unit. Gave us a rope cleaned it. Thanks guys!!!

Katie helped me out excellent today Thank you

Lorraine at the 104th and Irma location was stellar. Quick, professional, and made the entire process seamless.

Went here a couple of weeks and Lorrain helped us out, she was so cool, I would rent another storage from here again in the future, thank you again Lorrain

Lorraine the location .as been so great to me and my sister as we have been having to ask for quite a bit of flexibility with our needs. Thanks for creating that true seamless true human experience

Kathryn was soo good to me and thanks to her i get mine storage today

I had movers fill in my unit with friends when I was out of town. Unfortunately the lock they saved didn’t match the key! Tim helped me figure out what I needed to do and was very kind and helpful. He even went down to my unit with me. Thanks Tim!

Update who ever is running this property is horrible i didnt get her name but she was rude and refused to give me help or any information. Rent went up amber helped getting back down. Also gave me a new rope for my unit!

I was super stressed out and needed to find a storage unit. When I got there Lorraine was so helpful. She walked me through the process step by step so there wouldn't be any confusion. Thank you again Lorraine for the amazing customer service!

Three years I had a unit no problems even had a second one for a year across the street. Had no problems staff was friendly. But when I moved out one week after paying 400$ for one months rent, for a 10x 15x which is 175$ online! They refused to refund any of my money, and they tried to rent my unit to someone else the next day even though I paid for the whole month. Customer service said there was nothing I or they could do about it. So I went back to public storage and put my lock on the unit and now it's mine till the end of the month even though I don't want it or need it. The store employee was happy to help me, she thought it was B.S. as well. It's ILLEGAL! They call it double dipping and these people are pathetic for doing it. And they probably get away with it all the time. Find a privately owned storage unit and help them out. These corporations are pathetic! So let's stop giving these people money and give it to a family business!

After having a literal breakdown because I booked a storage space that was way too small for my belongings to fit in, Katie made sure to switch me to a better unit with a better price and made my day 100 times better, best service I’ve had in a long time.

Checked in today. Lorraine was incredibly helpful and getting into the unit was a snap. Thanks Lorraine!

UPDATE!!!!! 18JUL2024 LORRAINE IS AMAZING THANK YOU this woman has cleaned house and this location is amazing. No more nails screws or trash laying around .

LoriAnne was Great and very helpful! I received great service!

Katie was unbelievably helpful and nice plus i got to keep my online discount on a different unit, Great service freindly people.

Five stars for the local staff, 1 star for problems related to my reservation, billing issues that nobody could figure out, chat agents who couldn't answer any of my questions, and multiple company phone numbers that don't give you the option to speak to a live agent. You're not allowed to look at any units in person before you reserve, so you don't know what you'll get. I did not get what I reserved and paid for, but the staff onsite was able to switch me to a different unit for the same price on my check-in day. So thankful I checked in a few weeks before the moving truck arrived. Grounds are clean and well-secured, their insurance is cheap (homeowner's insurance won't always provide adequate coverage), and my unit was in good shape when I moved in. But be sure to look over every document and ask questions early. I gave up trying to get clarification on my first two months of charges.

Thank you so much Katie! For helping me get into a bigger unit and being so helpful and understanding!!!!

Lorraine was such an incredible help with moving in!! She went above and beyond to make sure we found the unit and had access to everything. Location is great, the place is clean, and feels very secure. Would recommend!

katie was amazing and so friendly! I love her energy and she is very enthusiastic and you can tell she cares about her job! Thank you katie!!!

Katie was amazing. Super helpful. Would recommend

Katie is the best customer service representative. She has been amazing every time ! I will always use public storage

Tim was so helpful during a stressful time, i appreciate his customer service skills, very refreshing! Thank you Tim!

Lorraine was amazing. Her customer service was amazing I was in and out within like 20 to 30 minutes and was able to get a big unit for a very good price. I am very thankful I was able to get her assistance, she Definitely needs a bonus or a raise for her amazing customer service. Very helpful and Patient with me. I’m glad I was able to work with her and get my unit today.

KATIE, with Public Storage on Irma Street in Northglenn, is a SUPERSTAR!! Her aptitude and skill in SUPPORTING her customers make this storage location SHINE BRIGHTLY, amidst the garish glow of neon signage and empty pledges from imposter facilities. Katie will be there to assist you, in good times AND those not-so-good times, to make sure you feel secure and confident in your choice to store your belongings with them!

Katie was fantastic and very helpful. we will recommended. thank you.

Tried to rent a unit and was told at the very last minute that due to the fact that I was put down as the emergency contact for a previous renter that has an outstanding balance, they are not able to rent a unit to me. So heads up to anybody out there, don't let anyone put you down on there account for any reason with this place.

Amber was very lovely and got me a good clean unit. Thanks!

Love this place amber helped me and my husband!!

I moved out on April 1st, and they charged me for the entire month of april. I told them ahead of time what day I would be moving out. I was not informed that they would charge me for the month. When I called customer service about this matter, they refused to prorate the bill. Do not use this place. The managers and office workers frequently leave for hours at a time and lock the bathroom so that you can't talk to anyone there or use the restroom.

I’m finally moving out! Yippee! There is really no where I can put my packed up boxes so this is where I landed. Hillary (sp?) and Stevie, aka Trish were really nice and just down to earth people. Their customer service was amazing! I got a good rate. The only real complaint I have is NO CARTS! I’m on the 3rd floor. Management really needs to get a cart for each floor, making 2-4 trips up every time I go there sucks.

Stevie was awesome and very helpful!!!

Amber is awesome thank you

I was here, very clean and ran professionally, Dario

Great service

Such a great experience! Amber is amazing! She helped with everything I needed, getting a unit and boxes everything. Very easy process. Thank you!

Dario gave me amazing service

After every six months the rent will rise $10 but if you're okay with it, the area is perfect and plenty of space for two lanes. Curtosey of other definitely helps the flow of moving around easier.

This place is conveniently located off 104th and the units are perfect size

Jesse went out of their way to help me get a bigger unit last minute! Staff is super helpful and friendly. Units are clean!

Excellent service.

Very helpful and friendly . Getting new unit was fast and easy to

You don't want an inside storage unit here because they only have 1 cart available for all 3 floors, and you're lucky if the cart is even in the building! Today the cart was located in the office of all places. How is a customer moving in or out of their storage unit supposed to use it if it's in the office? 🤦🏼‍♀️ Smh... There should be a cart on each level of the building instead of making your customers look on every floor for one or being forced to carry heavy items to and from their vehicles. It's even more inconvenient when you have a disability like me and my fiancé do. There are no restrooms in the building either. Oh and it's lovely how they raise your monthly rate without being notified by phone. They also don't answer their phone or return voice messages. This is by far the worst Public Storage that I've ever rented from!

The people that work here are so lovely. Unfortunately it seems they are understaffed . Everytime any bussiness is needed to be done there is never anyone in the office. When 1800 number and managers are called the have no help in the matter or give out numbers to people who don’t answer the phone. I suggest if the managers and corporate do not have the staff available to staff these locations, they leave a notice on the door saying when they will be there daily as to not waste peoples time

Customer service lady not responsive. I was locked out of the elevator and unable to get to my storage location when I really needed to move out of my apartment space.

They were so helpful and nice. Couldn't ask for any better person then russell. Thank you for all the help.

We just got service help from Brittaney at the 104th location. She was very helpful and gave excellent service on finding us a perfect storage unit to fit our needs.

I'd give it zero stars if I could. Terrible units. My door was painted shut and couldn't be opened without a crow bar. Canceled immediately and moved to a different public storage but no refund of admin fee. I did not even use it at all! Never again here. Customer service did nothing. Next time do not rent online. See the unit first.

Nothing but a bad experience with these people it won't take your information you can't get nobody over there there's never anybody there in the office but yet they're there from 9 to 6:00 would you tell me when they're are there they're a joke all the way then they call you on the phone and returned your call and when you call back the line is busy all day long come

By far the worst experience I’ve had with renting a storage unit. I highly recommend you save yourself the headache and go with a different company. I rented a 10x10 storage unit with climate control online for $178.74. I did it online because no one was in their office to assist me at that time. Their online system randomly assigned a storage unit I did not want. Once I was able to locate an employee to inquire about getting a different unit of the same size, she said I’d have to pay an additional $52.21 for a 10x10 with no climate control. Why would I pay $52.21 more for a unit of the same size and no climate control? I requested to get a refund since I had just gotten the unit no more than 15 minutes before I had talked to the employee. She said she could not refund me my money and that I had to either take my current unit, which I did not want, or pay the additional $52.21. So I was forced to pay the additional money. A few days later I show up to get into my storage unit and although I had my own lock on the door, they put a company lock on it as well. I was not able to access my stuff that day because they placed their own lock for no explain reason. I waited over 20 minutes to find a worker again because there is rarely someone attending the main office. I ran into Jordan and she managed to help me. Jordan was very helpful even in dealing with my irritation. I emailed their customer service to file a complaint and demand a refund of my $52. I received no response at all. I finally decided to get my stuff out of the storage unit. The day I turned it back in, the lady at the front desk said she would go check it out later in the day and then close out my account. She never did that! Thankfully, I spoke with Jordan three days later and she was able to close my account. With the exception of Jordan, that company is very unorganized and has terrible customer service. Their upper management should be embarrassed and ashamed. Public Storage, you should consider promoting Jordan so she can turn that place around because apparently whoever is managing that place needs to reevaluate their management skills. What a poor way to treat a Veteran!

Anna was so helpful her customer service from start to finish was amazing. Will definitely recommend this location and Anna to any friends looking for storage options.

Amber is absolutely amazing. Helpful in every way!!!!!!!!

Real tight driving lanes and expensive

Michelle helped us close out our unit. She was friendly and informative. We have been with public storage for 3 years and love all the staff. They never hassled us and kept the lot looking nice. Would absolutely recommend this location and would use again if needed.

Avoid! Absolute worst. Regularly not in office during posted hours. Don’t follow their own posted policies. Blocked off all access to upstairs units for three straights days with no warning. Elevator broken. Secured access doors left open. Probably deserve a complete refund, but will be told “you can’t fight corporate America”!

I had a great experience renting storage here! Ashley was a huge help and was able to answer all my questions. I highly recommend it!

Ashley was great, I did not know how to reserve on the app. I ended up reserving 2 spaces by accident, and Ashley called me and refunded my money for 1 space. She went above and beyond to call me about my mistake. Thank you Ashley.

Ashley was great much appreciated

I was very confused about how things worked at this place. I've never had a storage unit before and Ms. Ashley is so sweet and helpful. Thanks so much, Ashley! She helped me open the gate, find my unit, and informed me how to unlock it. She answered all of my stupid questions. I recommend this place to anyone looking for storage

Ashley was a great help! Super nice, informative, and professional! Give that girl a raise!

They made a 27% price increase in January 2022. I get increases but this seems extreme to me. And now in 2023 they are making another 35% increase in rental fees! I left this review on the wrong Public Storage facility. They are only a half block from each other. This one is at 104th Ave. & Irma. (I use the one at 104th Ave.) The manager of this facility was very thoughtful and called me and they have responded to my complaint about the large increase in rent. The extension gives me time to decide what to do with my belongings. Thank you so much. I recommend this facility because the manager actually treats you with concern.

Ashley provided excellent service and answered my questions thoroughly and concisely. Earned every star.

Ashley did a fantastic job of setting me up with a storage unit. Everything was very clean, order, and very secure.

This location had great customer service. The team at Moving Nextdoor found it to be perfect for our needs and the needs of our clients.

Amber was great! Very helpful and made the whole process easy and quick! Thanks girly for help on the start to my new journey!!

Amber really helped shape my experience to be a 5 star one! Appreciate her taking the time to make sure of that!

Omg what can i say i absolutely love this public storage amber is the absolute best super friendly always there to help thank you so very much #08215. I will be sure to recommend this one to my family and friends!

Excellent service with Brittany. Thank you guys. 😊

Found my door broken. Tried to call the property manager multiple times with no answer and no return call. Update they fixed my door.

Too hard to get them on phone since too short staffed. Pc program to enter me not working right day i was there. 2 doors broken. However staff was very kind. Amber Molly, Michelle.

Wonderful customer service.

Amber was awesome to work with at the Public Storage in North Glenn, CO. So awesome. The stuff in the storage unit was placed by my sister’s evil step daughter and they left trash etc. in her boxes. Amber helped us out and was awesome. Thank you for having such a wonderful employee.

Update:: I was contacted by the manager there and offered my original price for 3 more months. I'm glad they work with you. ORIGINAL I got this storage about 3 months ago and now I got a notice that the payment will go up. Im paying 135.00 for a 10x10. You have to buy their insurance or put your own. The new payment will be over 200.00. Time to move out.

Amber was such a great help, answered all my questions and concerns. Shes definitely the person you wanna talk to, if you need anything.

Great service and location. Michelle was great and helpful for my transition between units. I highly recommend this location.

Worked with Michelle in getting our storage unit. She was extremely nice and got us set up fast!

Great experience renting here so far. I like the touch less entry with the Public Storage app and appreciate that my unit included a lock in rental

Jenn was great

Michelle was very thoughtful and helpful. I left the location very satisfied and happy. Thanks to her!