Rachelle was super helpful, went above and beyond to make sure I was taken care of - I transferred to a bigger unit smoothly :) very happy, thank you!!
Just want to say awesome customer service and very professional!
Rachelle was helpful and very friendly. I was having a tough time with everything going on and she made getting a unit so smooth and easy. If you need a storage unit Rachelle is your person!! Thank You Again For Your Help
Rachelle is awesome!!...She is very knowledgeable about storage needs and sizes..Property was very clean..Highly Recommend this Property
I have. A have units in this property for 4 yrs now never be more than happy
Rachel the manager she is very unique and professional never been more happy having her as property .anager in this location and hope public store keep her for many yrs to come she is very professional and always helpfull person
Thank you
Rachel
The people here are amazing. Best storage rental experience I've ever had
Very convenient to rent a unit with same day access. I had an access issue when getting a 2nd unit and Rachelle was very helpful getting it resolved quickly. Highly recommend
Rachel is incredible! She is highly professional and always puts her customers first. We have been coming to this location for three years, and her service has never been short of exceptional. We will continue coming here as long as possible, and we recommend this location to everyone! This is a place where customers come first.
- Erick Ramirez.
The manager Rachelle knows how to take care of her customer and she always cleaning the on the property
Rachelle at the office is super nice, extremely, helpful and a joy to work with.
I have been a customer of Public Storage for several years. I wish to commend Rachelle, property manager at this property, for a job consistently well-done. She is very dedicated to her managerial position, always providing excellent customer service to all. She is
definitely an asset to your company.
Rachelle is the best!!!!! She is Very Very professional.
I've used several storage facilities in the past, but Public Storage on South Quebec stands head and shoulders above the rest. The entire facility is immaculate, from the hallways to the individual units. It's clear they take pride in maintaining a clean and welcoming environment. The staff is incredibly friendly and helpful, always ready to answer any questions or offer assistance. I couldn't be happier with my experience here!
Not a bad place very well kept its always clean the GM is amazing, super friendly, she seems very involved which makes me feel like my stuff is secured being stored here
Rachelle was amazing to work with
Rachelle is amazing! Very friendly and knows that she’s doing
Space is good, but some of the doors to the units stick a lot and the doors won’t open using the app.
Rented on line and UT was quick and easy. Cost was about what i was looking for, and lock was there and unit was sealed when I got to it. Overall great experience
Rachelle was very helpful when an issue came up
This location is nice, tucked away off major streets. The manager Rachelle is always pleasant and helpful. Only word of warning is that there is a crazy amount of dust. If storing upholstered items, I recommend you cover them well.
This place is terrible, the manager never answers the phone there is never anyone in the office. Horrible customer services Lazy management, getting paid to sleep.
adjusting review. Rochelle has been awesome in getting things done the way they needed to be. My gripe is with Public Storage in general. They have high rates etc and ways of increasing your storage fees. I believe if Rochelle would have handled my case from the beginning I would have not had to go through all the changes with having to move my motorcycle to a different storage place. Rochelle who works at this storage facility A+ Public Storage in general D-
Great Customer Service!!!
Rachelle was awesome helping me transfer units
Rachelle was incredibly helpful during my check-in experience. I would highly recommend storing your things in this area as the service, responsiveness, and friendliness is all 5/5!
Rachelle was amazing and made our day easier!
My experience was definitely 5 stars! What made it so pleasant was the helpful and knowledgeable on-site manager, Rachelle. She throughly took the time to explain everything to me including my fees which were very reasonable. Also, the facility is very clean, located in a safe area and easy to access. I will definitely be back for my future storage needs. Thank you Rachelle for the outstanding customer service!
Rachael is on site and ready to help! So glad she is here. We had to change up our unit to a bigger one and she was able to do that without any trouble !
Rachelle was professional, polite, and made our rental and move in process as easy as it could be.
I just rented a unit so I can’t said a lot about this place but 1st impression is good. I want to said that Rachelle helped me a lot with all my doubts about the unit, such a great service from her part.
Thank you, Rachelle!
You'll turn into the Parliament Apartments and then past KC Plaza to get to the entrance gate. The downhill slope after going through the gate can get kind of icy in the winter.
Reserved a storage unit online. I was able to easily check in once I got there and get a refund on the padlock charge, since I had my own. Using the app to get into the main gate is convenient, but it doesn't work on the door going into the building where my unit is.
The exterior lighting could be a bit brighter, but still works. Interior lighting in the hallways if you have an internal space is very good. My storage unit has one overhead bulb inside. The rolling garage door is easy to lift up and down.
I gotta say I never had such an easy process. Racheal helped me with everything with ease. Code to unit was sent to me with directions and lock was to storage unit ready to go. Thank you again Racheal for the great service.
Rochelle made the experience seamless
Communication was great. Would highly recommend this location
Rachelle was very helpful and awesome to work with! Great personality, she handled everything with ease and grace. Thank you Rachelle!
Love it here. Rachel hands-down the BEST she is just AMAZING.
just be real with her and you got someone there for you guaranteed
Rachelle was simply amazing. She spent time measuring multiple units for me for me to fit my camper in!!! She was communicative with me the whole time. She really went above and beyond!!! I've been at this place for almost 2 years and she's been lovely before this too!!!
Rachel is so kind and helpful to my parents. Her customer service skills are exceptional, as she goes above and beyond for all her customers. I genuinely highly encourage everyone to come here. She’s amazing!
Rachelle was a delight to work with in solving my storage issue. She also helped my walk through the web site so everything got done correctly the 1st time. I would suggest you use her storage facilities for all of your storage issues.
They never answer the phone, almost never in the office to help, the worst experience ever
Rachel she is very professional and efficient you as a customer i will say keep this manager shebis number one very problem solved also she is very helpful explaining what is the best option for customer needs I wont change this place for another I never have a best experince in customer service like i did have with Rachel the Manager of this property and wis to have have for many yrs more
Pretty decent facility except the guy on the phone misunderstood what we wanted and gave us an inaccurate quote before sending us to a further facility because of availability.
Had an amazing experience with Rochelle, she was accommodating, patient, and genuinely kind. I recommend this location to anyone in the area.
Rachelle and Lindsay are amazing at this location they both always have outstanding customer service with a smile on their face. Will definitely recommend this location to my family and friends
Awesome service. Outstanding property.
I moved my belongings to this location after having a horrible experience at a different location. Rochelle was phenomenal!!! Top notch customer service! As the manager, she keeps this property immaculate! Highly recommend.
Rented here for a while. a little expensive. A buddy of mine who moved back east told me that the managers husband goes thru all the sheds before they are auctioned off. FYI for you storage buyers...
Worker was very nice and helpful. Ads online are misleading as they don’t let you know about all the fees.
I found that the level of customer service was extremely high. The manager of the facility Rochelle really went the extra mile to take care of my storage needs. Her support staff were equally willing to assist me in resolving any questions and requests I had.
Matters were addressed in an efficient and friendly manner. Rochelle is to be commended for they manner she operates the facility.
The staff is 5 stars. The corporation is 3 and a half. It would be nice if the prices were more stable.
Been there for two years....
Lizzy was very professional and well known to answer question that we have we get a unit at this place she was very helpful
👍
Lizzie was so sweet and extremely helpful in getting everything handled for me and making sure I got a good price for my storage unit! Thank you so much!!
Lizzie was incredibly helpful in the process of getting my storage unit. Very friendly location and fast service
Been here since 2020 and it’s very clean and organized, with pretty great security overall, can even open the main gate with my phone
I can't say a bad word about this place. Rochelle is fantastic. She's responsive and just wonder to work with. She also keeps the facility immaculate. It's far and away the cleanest facility. It's also very safe. I would recommend to anyone.
Wow! Rochelle, the facility manager is FANTASTIC! Professional, Pleasant and EXTREMELY helpful. I don't know what else to say. :)
I have stored my motorcycle and trailer in unit at this location from 2018 to 2022. The property management is great! Staff is often cleaning the area around the property. Lighting is good after hours. Motion sensor alarms after hours are functional. Gate is always functional. Using the app to open the gate is very convenient. The property manager was nice enough to advise the best place for me to park my vehicle while I took my motorcycle out for a ride. I never saw any signs of theft. The location of this storage location is tucked away, which likely helps deter theft attempts. Only gripes would be storage rate increasing over time, which applies anywhere these days. And the 9:00 pm curfew on access to storage units. That put me in a pinch a couple times. Otherwise, shooting stars. 🌟 👍
Rachelle the manager Is super awesome and very helpful, this is by far the best storage unit place I’ve ever rented, don’t hesitate to store your stuff here
Rachelle was awesome! I highly recommend this location, very clean!
Easy account setup and rental by the help of Rachelle! Rachelle is awesome!
Rachelle is awesome and most helpful.
Clean inside and out. Management is great!
Rachelle was incredibly helpful when public storage corporate messed up my rental. Even with all the issues the cstomer service was top notch.
Love this location! It’s convenient, clean and well maintained. I’ve had a unit for a couple of years here now and have never had an issue with safety. It’s gate protected and codes are required to enter the buildings. However, the best part about this location is the customer service. Rochelle is wonderful and always willing and able to assist. I highly recommend this location!
I am adjusting this review as, after considering what they did, or in this case, didn’t do, I am irritated. My unit was broken into, my name was on what was left in their lot, which they picked up. They had my name, knew there had been a break-in in our building but failed to notify me. I found out when I showed up to find a different lock on my unit which I had to cut off w the cutters the thieves left behind. What they didn’t notify me or others in the building after a known break in baffles me. I could’ve recovered what the police confiscated had I known in a timely fashion and I would’ve stopped paying rent and moved out due to their lack of interest in providing a secure location. At least notify people when a break in occurs and definitely when you find a name on the property left behind! Horrible!!
Public storage has been great! Rachelle has been absolutely amazing and so helpful in taking care of my needs as a customer.
I went to remove my items and close my account with Public Storage. There was a lock on my unit that doesn't belong to me, The person working said it wasn't a public storage lock and didn't know why it was on there. I asked him to call the manager and ask her about it and ask her to call me. She has not called me, and the storage unit is far from where I presently live and taking time off to go and pick up my stuff is not something that comes easy.
Rochelle was great and lots of help
Rachelle was very kind and extremely helpful with my move! I will gladly use this facility going forward. Thanks Rachelle!
Would not recommend my lock was cut and unit stolen from. No help from management.
Rachelle is amazing - she was super helpful and explained everything during my reservation. I’ve rented several storage units before and have never had such a pleasant experience.
Rochelle, the property manager, made our year-long lease agreement for our storage locker so seamless. She is so easy to work with and very kind. She was very accommodating and I’d recommend this Public Storage location to anyone!
Rachelle was awesome and very informative about the storage unit. Thank you very much Rachelle and keep doing a great job! GIVE THIS LADY A RAISE!
Rochelle, the property manager is Amazing! I cannot say enough about the exceptional care and support she has blessed me with over the past year. There are many things she has assisted me with. For example, she saved me a late fee by calling to let me know that a payment wasn't received. She didn't want me to get charged needlessly. As it happened, I had changed my bank card and forgot to update my auto pay information.
She sets the bar for customer care. She really cares about customers and diligently works to give timely assistance as needed. She makes public storage look good by providing the gold standard of care. No doubt she deserves a raise.
I don't usually write reviews. I feel a debt of gratitude for her efforts on my behalf.
Thank you Rochelle!
Rachelle and Tori were extremely helpful with my move in! I threw some last minute curveballs at them and they were more than accommodating, even before they were supposed to be available! It was much appreciated and I highly recommend!
rachelle is great! very helpful and professional. thank you so much for your assistance in getting back into my unit today. see you next time!
Super friendly and great help. Rachelle I believe that was her name went up and beyond when helping me. Definitely recommend this location to friends and family.
I had a good experience here. Customer service was really great!