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Public Storage Self-Storage Units at 1710 S Abilene St, Aurora, CO
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 32/moSmall 5'x5'- Inside unit
- 1st Floor
$ 32 /mo $ 43Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 33/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 33 /mo $ 44Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 50/moSmall 5'x10'- Inside unit
- 1st Floor
$ 50 /mo $ 66Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 58/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 58 /mo $ 77Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 59/moSmall 5'x10'- Outside unit
- Drive-up access
$ 59 /mo $ 79Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 82/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 82 /mo $ 109Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 83/moMedium 10'x10'- Inside unit
- 1st Floor
$ 83 /mo $ 111Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 105/moLarge 10'x15'- Inside unit
- 1st Floor
$ 105 /mo $ 140Best Price Label+ one-time $29 admin feeHurry! -
10'x20'Online only price$ 205/moLarge 10'x20'- Outside unit
- Drive-up access
$ 205 /mo $ 273Best Price Label+ one-time $29 admin fee2 units left! -
10'x25'Online only price$ 212/moLarge 10'x25'- Outside unit
- Drive-up access
$ 212 /mo $ 283Best Price Label+ one-time $29 admin fee1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Aurora
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Storage Units Near Aurora CO 80012
Find storage units in Aurora near I-225. Just a quick ride from I-70, Highway 30 or E-470, it's an ideal storage location for customers throughout southwest Adams County or northeast Arapahoe County.
Small Aurora Storage Units
With more than 100 parks spread out over 6,000 acres, residents in Aurora love life outside. Of course, outdoor life means outdoor gear! Grab a 5x5 storage unit at this location to store smaller items like backpacks, boots and golf clubs.
A 5x10 storage unit can easily fit bikes, skis, snowboards and sports equipment for trips to Utah Park, Horseshoe Park or hitting the trails at Jewell Wetlands Park.
Medium Aurora Storage Units
If your apartment or townhome is feeling cramped, lighten the load with a 10x10 storage unit, which can hold up to three rooms of stuff.
Large Aurora Storage Units
A densely suburban community, families near the Utah Park, Sable Ridge, Heather Ridge or Southeast Crossing neighborhoods who are ready to remodel or even move can store all of their furniture, clothing and appliances in a large 10x20 storage unit while the dust settles.
Rental options at this facility include indoor storage units and outdoor storage units in a variety of convenient sizes. Use our eRental program to book a contactless move-in and start your storage journey today!
Find more storage units near Aurora CO 80012 at our locations on S Abilene Street and E Mississippi Ave.
At this Aurora Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 562)
Awesome customer service, unbeatable
I've put in about 6 different work orders to have the 2 lights outside my unit fixed because I literally can not see anything inside the unit. Its been 3 years & still no fix. That being said, there are no lights in the units themselves. (Not in the outside buildings anyway.) They raised my rent even though they still haven't fixed the light, they said the electrical unit itself needs repaired, not just a lightning change. Today I showed up to get into my unit & the gate wouldn't open. Someone pulled up after I did & I waited to see if it would open for them. It did not. I suggest finding a different storage facility. I'm going to start setting s different one myself as well.
Jennifer was nice she helped me get into the right unit at a different property she is amazing
I went and got a unit at the 1710 location and the lady at the front desk was very helpful, she had a great attitude and helped me out a lot with everything I needed to know about my new unit l got today. She was awesome! Wish I had gotten her name ☺️
Jennifer fue muy amable con migo les recomiendo este storege y es muy cómodo el precio ella es muy linda
Jackie and Jennifer showed me my unit and were so friendly thanks
Jennifer and Jackie we’re so nice and professional great service
First stepping into the store on 1710 was greeted with politeness from Jennifer
She explained everything to me in details
Has the best attitude and great customer service… answered all my questions.. very clean store and well maintained its very convenient for me.. I recommend this to anyone whom needs storage….
Thank you Jennifer for being very kind to me
Jennifer has excellent customer service! Thank you so much for your help with everything!
Jennifer is awesome!!!!! She’s down to earth and very great professional property manager! She gets the job done
Jennifer was so friendly she assisted my brother in Law with professional customer service ever
Jennifer and Jackie were very nice and their customer service was on point ! Thank you ladies for all your help !
Jennifer was very helpful and kind. Great customer service. Awesome person!!!
Jennifer
jennifer was a great help!
Jennifer at this site was Amazing she helped us out a lot… we were having issues finding our unit… she greeted us with a smile and very friendly personality… I’m happy I picked this location… THANK YOU JENNIFER HAVING GREAT CUSTOMER SERVICE!
Jackie was awesome! She helped us find a unit that worked for us, and transfer our current unit to the new one. She is a 6 star person!!
Jennifer was above and beyond providing seen in the past 12 years when it comes to being treated well and she satisfied and want
Jennifer is so nice and helpful
Jennifer is amazing always on time & accommodating anytime I need help, she is a great PM
I rented a storage shed there from jennifer she was awesome so helpful shes a asset to your company definitely be doing business there
Jennifer provided such great service she is nice very professional courteous easy to deal with
Jennifer was the best!!!! Amazing and deserves a huge raise!!!
Thank you Nancy so much for taking the time to show and rent a unit for me thank you
I'm very impressed with my rental. It's extremely clean and I always feel safe when I visit. I love the security when accessing the building and each floor. I would definitely recommend this location. You truly feel your things are safe.
This 2 person's Jennifer and this other beautiful person that work wit Jennifer there the best there 2 beautiful angels from God there always make service to be just a blessing to us customers... I recommend this place 100%
Here’s a revised version of your review:
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This was my first visit to the nearby Public Storage, and I had the pleasure of being assisted by Jennifer. She was incredibly friendly, always smiling, and went above and beyond to help. Her customer service and professionalism were truly exceptional. Jennifer handled everything quickly and efficiently, wrapping things up within minutes.
This is exactly what top-notch service looks like. Keep up the fantastic work, Jennifer! Thank you so much for all your help.
Renter Abera Debela
Nancy was a great help. Took us as a walk in and got us settled in within 10 minutes.
Jennifer and Nancy are so friendly thank you for your excellent service
Nancy helped me thank you very much
Thank you Nancy ,for the help, you are very very nice and sweet.
Jennifer was extremely helpful! So thankful I stop in today!
Jennifer is a great employee she helped us with a storage
Jennifer and Nancy were great
Jennifer was great and very helpful!!!!! Explained everything and provided great information. Also the the place was very clean. Recommend
jennifer was really nice and helpful and helped us get the most discounts for move in. definitely recommend
Me parecio un muy buen servicio , Isabel y Jennifer que me atendio fue muy atenta muy bien dando la informacion habla español e ingles
En conclusion muy satisfecho
Jennifer Was so helpful she was super sweet! Thanks for everything
Jennifer totally awesome
Jennifer was a great help a recomiende too a other people
Jennifer was so helpful and really kind she helped us with the online booking even if she wasn't go to get commission from it. Whay a kind person. If your coming to this public storage ask for her. :)
Jennifer was awesome and respectful
Jennifer helped me get a better storage to place my car
Jennifer was the best ever please give her a raise she made our process so easy to do
Jennifer was great customer service amazing
Jennifer was the most helpful PS employee that I have worked with—answered all my questions and very professional!!! Kudos to her!!
Kudos to Ms. Jennifer for her approachable spirit, and extremely pleasant and friendly personality - what a true delight to have her check me in for my reservation all while playing double duty for the property, not far away.
THANK YOU JENNIFER! For the SUPERB customer service and wonderful positive experience.
I want to give a shout out to Jennifer for being the best Customer Service person. When I came in to rent a unit she greeted me with a smile and asked me what I needed. Immediately I knew this was the perfect property to rent from. Thank you again Jennifer for helping me and giving me the best customer service!! I would definitely recommend this property to anyone. 1710 S Abilene St, Go see Jennifer she will get you what you need.
Went into 1710 S Abilene St and had the pleasure to meet Jennifer the property manager for this location. Immediately she welcomed me with a smile and asked me what I needed. Throughout the entire process she engaged with me and the 2 other guests at the same time! If you do not know what you have please appreciate Jennifer, she is definitely a gem, one of a kind! She is the prime of example of what Word class customer service looks like! I would definitely recommend this particular property to anyone who need to rent a space.
Very helpful, amazing service from Jennifer
Tiffany and Jennifer are the best, had great time talking with them very helpful
Jennifer and Tiffany were so nice and helpful 20 stars
Jennifer she’s the best at customer service
Thank you Jennifer very much. Best service I ever seen. I recommend it 100%
Jennifer did our intake from the phone call all the way to moving us in better than any self storage pro we've ever worked with. We look forward to many months here with Jennifer.
Jennifer was so friendly 10 stars review
Jennifer was so nice and helpful
Tiffany and Jennifer ate both incredible and have awesome customer service!!
THAAAAAAAAANK YOUUUUUUUU, Meechie & Jennifer!!
You make one o tha HARDEST parts of transition SOOOOOOOO much easier!!
The employee Jennifer was a complete pleasure to work with. She was attentive, offered me solutions to my problem, and did it all with a friendly attitude and a smile. It's nice to see that the Customer's experience still matters to some companies! Thank you Jennifer!
For store 1710 S Abilene
Out of all public storages this is by far the only respectful out of all. Jennifer and Tiffany are the most helpful ladies that I've ever met working at public storage every other experience wasn't as helpful as this place but this wouldn't be a great place if it wasn't for having the most awesome lady ever Jennifer and another co-worker Tiffany they both are so sweet and they're not there just to put a deaf ear to you and make business they're there to also make it a great stay and they do listen so I give this place a 10 star only because Jennifer and Tiffany make it all better . Not only to store your belongings there but for their excellent customer service.
Thank you for all your help and making this a place I like to come and see a friendly face unlike most.
Jennifer and Paul were amazing took time to show me the unit and ensure I’m inside. It was easy to complete everything with their help.
Jennifer is the best, thank you for Her!
Had the pleasure of being assisted by the bestest this girl Jennifer
Jennifer
Jennifer was very helpful on helping us out finding the perfect space for us , she also made our time very great here .
Jennifer is so great. Made the process quick and easy . We need more people like Jennifer very uplifting.
Jennifer was amazing & she was very patience with me !
Jennifer’s customer service is great! She was very helpful.
Jennifer and Rita where awesome! They helped me with all my needs. I left their sore complety satisfied
. I give them a 5+++ rating 😊🤗🤗
Excellent job Jennifer
Great workers
Me her and Jennifer there was awesome workers and super friendly and very fast worker thanks so much for all the help
Really nice people 🤍
Jennifer was amazing. Need more like he or an excellent customer service.
Jennifer was super nice!! She was super helpful with everything!
jennifer was amazing fast friendly goal achieved
Jennifer was very nice. Very good customer service she knows her job
Meechie was fantastic! The best customer service I've EVER had! Quick and easy process. Definitely recommend this location!
Meechie and Jennifer were very helpful
Jennifer and Michi were super helpful. Thank you
Jennifer was awesome!! Got a spot in 10mins!!
Jennifer was great help! I couldn't get my stuff done without her! Y'all should give her a raise omm frfr!
Awesome place, decent price & friendly staff- especially Jenn! If she isn’t the site manager already she should be!
Jennifer is a great employee with a great experience in customer service
Jennifer was amazing, best customer service and stress free. I highly suggest doing business with her and public storage. Thank you Jennifer!!!!!
The women in the office (Isabel, Meechie, Jennifer, and Tiffany)were super friendly! Renting a storage space was quick and easy.
Thank You so much Isabel and Jennifer for your help with mine and my daughters storage help. Great job ladies!!
Rita provided excellent and timely service. Definitely good busy!
JENNIFER WAS AMAZING SHE IS SO GREAT HER CUSTOMER SERVICE WAS AMAZING
Jennifer was so friendly she brought the standards plus in customer to all new bar
Meechie was Amazing & so helpful. We ran into few glitches with online res & she was so professional ! I would def recommend the 1710 Staff, Rita was Great too!
Very Satisfied with Rita’s service 👍👍👍👍
Very good costumer service !!!Meechie and Rita very nice costumer sopport ☺️
Rita and Jennifer are so awesome. Thank you lady's stay Blessed
Jennifer was fantastic. She was having lunch and stopped to allow us in and helped get a unit. She assisted me thru whole process and clearly went above and beyond. Give this lady a raise.
Jennifer is the best. She goes above and beyond to help her customers.
Holy cow!! I just received a Free education on ( everything you need to know about renting a Storage unit ) These girls Jennifer and Rita were incredible. An excessive amount of storage unit knowledge. Things other storage places won't tell you. They were professional and humorous. It was a pleasure talking to them. Making arrangements to move my stuff into a unit. Total Awesomeness!! Thank you.
Jennifer and Paul were wonderful to work with. Very courteous and knowledgeable!
Jennifer was amazing she phenomenal great service
Jennifer is always around to help you when you need assistance. Very friendly environment with staff.
Jennifer was very informative, awesome, and has great customer service.
Jennifer and kira are amazing
Came in today spoke with Jennifer, she was friendly and seemed to know what she was talking about customer service was A-1
Jennifer and Kira Are two of the most professional and quickest problem solvers. I had only a quick moment to get things moved from another storage unit that was not good at all. Thanks to these two they made the switch extra smooth and stress free. They went above and beyond to help me in my crisis. I will forever refer them to others that need a storage unit quickly. Thank you from the bottom of my heart. I don’t know what I would’ve done without you two!!
Jenni Marie is awesome and hard worker keep nices smile on her face !!
Just moved recently & used this location, Jennifer went above & beyond to make sure all of my storage & moving needs were taken care of. I would DEFINITELY recommend this location
My son and I were going through a really difficult time with a separation and relocation of our family. Jennifer made this so much less stressful and she was so helpful and kind, she really put my mind at ease during this difficult time in my life. Thank you so much Jennifer for all that you do. You have no idea how much just having a safe place for our belongings helps us prepare for our new future.
Jennifer Was A Blessing and A Great Help..She Got Me Halo Price Unit.. I Would Most Definitely Have Her Help Me Again.. She Was Great..
Jennifer is always so helpful and kind. Love the service here.
Jennifer made my experience with the company unforgettable . Her customer service skills were very impressive . I would definitely recommend to anyone looking for an easy experience .
Looked at the facility. Wonderful! Debbie gave me all the information I needed and was so helpful. Great employee!!
Jennifer was amazing she make every experience personal. Fast friendly and totally amazing 6!stars as she puts it
Jennifer Kira has the best customer service. Very pleasant and professional.
Jennifer and Paul were so nice and friendly. I’ve had a space here for years and watched this place clean up.
Jennifer great customer service! Always friendly! Very helpful!
I was broken into.forced to change all my information to the point of zero access. To watch Jennifer and kira manipulate the system to assist the customer I was forced to submit my storage to
First I was broke into and notified a month and a half later. Then I was forced to change all my access points so that way a different person was able to block me out. I haven't had access to my personal storage unit for over a month. And then they manipulated the system to help a current customer that is in complete control of my personal storage unit. Jennifer and kira.
Jennifer and Kira we awesome and very helpful.
I would highly recommend this location to anybody in need. Jennifer and Kira were very kind and understanding! I am going thru a tough time right now and they truly made my day. Excellent customer service!! Thank you ladies!!
This is the best u hal places ever Isabel and Jennifer are the best and they helped up get a storage quick please shop back at this location
Jennifer was amazing she answered all my questions and even helped me with an issue. She made my move-in so much easier
Jennifer and Paul make the perfect duo 10/10…
Jennifer and Isabel have been fantastic since day one. Their customer service is exceptional, always greeting us with a big smile and providing great assistance every time we visit. The unit is always spotless, and we are grateful to be working with them. Their service truly deserves five stars.
Kira and Jennifer are awesome here. Place is clean, orderly, and easy to access. I drive a massive F350 so the gate and access is important to me. Unit was clean and secure.
Kira was great with the on-boarding, and I've run into Jennifer making the rounds checking on things. Its nice to know someone is watching.
10/10, will go with public storage again.
Jennifer helped me a couple days back, I forgot to upload a review she has A1 service.
Jennifer and Paul were so friendly and helpful they assisted me with the E rental process thanks guys You're great
Jennifer and Kira were so helpful with my rental. They made it so easy and were very friendly when showing me different sizes. Thank you both for your help!
Jennifer and Kira got that energy that make you want to come back great vibe ladies
Wow amazing this double team of fantastic women Jennifer and Kira. The property is clean and the managers are great
Rita was incredible to ensure we had the right unit, even when we had to switch units at the last minute. Thank you for making a difficult situation better much easier.
She is a good niece had working lady
Had a great experience with Jennifer at the Aurora property. Was welcomed and acknowledged right away, talked me through options and made sure it was the best fit for me.
Clean and respectful, I'm glad I have my unit and surrounding areas taken care of by managers like Jennifer!
Jennifer S has above and beyond customer service. She works at a different location and was just covering someone else's days off but she is the biggest reason for my review. She did everything possible to help us with our faulty lock on a weekend when there were not a lot of options. Shout out also to Kira who was a beacon of sunshine when I needed to add an authorized user to my unit, as well as Daniel who took phone calls about our lock on his days off and then came to the unit when he was back to help with our stuck lock. These 3 individuals made an average storage experience a stand out experience. Every business needs employees like them.
Kira was so helpful and knowledgeable. Took away my confusion as a fist time renter
The storage life has its ups and downs. It also has its good and bad.
Exemption of this opinion from me to others I havent had much to say as I just want to be able to go into my paid unit, charge my devices as my day was going to be a long one.
Having to wait for staff to open doors that are contractual to 9am it was later than that, per usual
Not to mention 2xs the weekend customer #lackofservice rep.
Spoke of my personal experience in front of other customers!
Now as I'm very professional I sure hope this will alert management in revision of the code of conduct and the DO'S AND DON'T OF RHE COMPANY not just the FRANCHISE.
Rita was awesome and so patient with helping me out and getting me my unit :)
Rita was very helpful and Store was in very clean order. Staff was amazing
Jeff was so kind and helpful when we moved to Colorado, we weren't sure if we could get the space we'd need. He made everything easy to understand and put in a great position. We're very grateful and thankful for his support, keep up the great work!!!
Kira was very helpful. She was wonderful marvelous, gracious, fantastic. Oh darn I have run out of words to describe her greatness. I wish I could remember all the words she told me to type
We met with Anesty here after making a reservation online. While we chose a size larger with our reservation, Anesty helped us to determine that we didn't need a unit quite as big. Anesty found something smaller with the 1st month free, saving us some money AND we didn't have to pay the 1st month!
We really appreciated the professionalism this young lady had; her customer service was excellent and she really made the process of getting storage for our belongings hassle-free. Please accept our appreciation of the outstanding experience we had!!
Big problem with this location.. EVERYTIME I come, I have to wait 30 minutes to give them my ID just to get a CART or wait 30 or more to be able to leave because they have my ID. MAJOR INCONVENIENCE EVERY TIME!!! I literally have yet to come and not had a 5 minute trip turn into an hour. I would not recommend renting here unless you are retired with nothing to do but stand outside their locked door in the middle of the day....EVERY DAMN TIME.... REALLY? I feel like my personal and privy information is being held hostage.
As someone who has worked customer service for twenty years; this was a nightmare and a total waste of time, money and resources ...and I am STILL NOT DONE. The building locked with my unit open because no one bothered to tell me that they don't allow people indoors after hours(to the units. Even though the code-pad advises you to call a # for after hours access, which confirms your info and then says "It has been unlocked for you" with nothing actually happening. Turns out it's not even supposed to! Yet that's what is suggested... Wow. Just wow.)
I had a reservation and was told to show up in time to grab my unit before they closed at 5pm, so myself and my movers got there at around 4 And the only person that was supposed to be working ABANDONED HER JOB. Lights on in the building but no one there and a dozen people just waiting outside Now, I'm having to pay $400 JUST so the movers wouldn't throw my stuff away, on top EXTRA TIME and them unloading for ultimately no reason. No after hours access, which is the exact OPPOSITE of what I was told and customer service just says 'nothing I can do'??
Nah. I need someone to reach out. I will show you my movers receipt and you will need to reimburse me or this will go to small claims. Reply here please and thank you.
Every time I come here I’m always greeted professionally and kind. Thank you Kira for all you do.
The staff was really helpful. I was forced to move my things pretty quickly from where I had them. When inquiring about Public storage they were extremely helpful and were able to get me in the same day I visited them, and at a reasonable price. I would recommend them to anyone. Thumbs up for the crew at their Aurora, CO lot on Abilene. She did a fine job.
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Jeffrey did an outstanding job helping secure a unit at the last hour of the day. He was honest, patient, and very knowledgeable on the storage rental procedures. Jeffrey went out of his way to make sure my unit space had the right amount of space for my personal belongings. Thank you so much Jeffrey, it was a pleasure working with you!
I give jeff 5 stars great staff
Thank you so much Jeff. Your amazing
Jeffrey is great!
Long story short I was behind on my payment due to my grandmother passing away when I called my bill was 419 and some change cool I understand I need to pay my bill the next day after that call I called back to see if I could do a partial payment only to be told my stuff was put up for sale sold and picked up all in the same day and there's nothing I could do I lost a bunch of sentimental items along with everything else I owned words can not describe how betrayed I feel I wasn't notified about it going up for sale and come to find out they had all my contact information incorrect with a number that's I haven't had in years
I know I'm at loss and theres nothing I can do but I can warn you steer clear of public storage
Thank you nancy for all your help you guys rock
Kira was not professional at all. I was told over the phone that I would be able to see the unit to make sure I wouldn't be paying for more than I need. I arrived the door was locked and when Kira did arrive she walked right past me and said what I was asking for was very uncommon. I just left. Terrible service awful attitude.
Jeffrey was nice in being able to get me my storage unit at the end of the day, however the original unit that he put me in was not cleared out and so he walked me to a different unit and told me this one would be mine instead.. however he failed to update the system and when I came back to add some new items I found a lock on my unit... Thankfully I told the worker the situation and she removed the lock and updated my account with this unit # - BUT I had to pay $15 and in addition it looks like I lost the Labor Day deal that I originally signed for. Now I'm hoping they're able to fix this problem since again, none of this was my fault.
Really nice area manager
Nobody is ever in the office!!
Jeff is so professional and compassionate. It was due to unfortunately circumstances that I needed a storage but he cheered me up while setting up the account.
Jeffery was very helpful today.
Kira and all the ladies have been very helpful and professional. Thank you staff
Jeffrey at this location is awesome!!!! Very helpful, patient and can multitask very well. Keep up the great work Sir!!
Kira is the best. They were professional and courteous in dealing with my auction pickup. I wouldn’t hesitate to bid on units at this property again!
It's nice and clean but a bit of a pain to get in. The app makes it more difficult because you have to code in to two doors and it doesn't know which one you're at so I find it easier to just manually enter the code. The thing I don't like is you have to code into a second door which is literally a door so you have to swing it open then rush to get into the storage area before it closes on you. My other storage place doesn't do that BUT in a way I can see why it's necessary because there was some homeless people in the bathroom making all sorts of noise which causes me a lot of concern on how they got into the building. If they get into the other door they then have the ability to roam around and potentially break into our units. I'm not a fan on having homeless people coming into a restricted access building. I'll be sure to put another lock on my unit. Update! They now make it nearly impossible to get into your units to get your personal belongings! I believe now you can only access the facility from 0930 - 1730 I believe making it painful. Time to move out! Ridiculous!
Don’t rent here. There has been 5 breaking this month alone. I suspect the people who work here are in on it. The guy who broke into my storage went and hit inside the building right before the sun came up and when he finally came out there was a glare on the camera and you couldn’t see him enough to leave a description. The building is supposed to have a code to enter…
No access to your unit before or after hours
Reduce hours makes for major headaches! Now it costs more to store and you can't get your stuff out! Open late, close early! What a joke!
7½ hour window to access my property (9:30 - 5:00). Unacceptable. After hours access does not work. There's an 800 number for it but it must ring to the empty office. Unable to reach property manager or staff, Unable to reach customer service, long hold times with no answer. Even the chat on the website will say 1 min to connect but I get no reply for over 30 minutes. I've wasted too much time on hold with this company. Also be prepared for frequent rent increases. Rent for my unit doubled in a year. This is not a good long term storage option. Don't let the '$1 first month' advertisement get you. Nobody wants to move their stuff more than they have to and they know that. The staff will be absent and they will increase your rates. This company has really gone downhill over the years and they do not respect their customers time. I'll be removing my property from their care as soon as possible. Also, if you made it this far into my rant... check with your homeowners or renters insurance before agreeing to their insurance. It's overpriced and has a terrible reputation.
Quick update, next day. The property has responded to this review by increasing my rent another $25. Just don't understand how they have as many good reviews but completely absent customer service.
I can’t say enough good things about Ms.Tanya A. She was very busy, and she still greeted all her customers with warmth and enthusiasm. Her personality is amazing! Unfortunately, she did not have the size storage I needed, and the storage hours did not work with my schedule. ( It thought is was 24/7) She referred me to another location that had what I was looking for and she called them to make sure it was available. Ms. Tanya, you deserve 10 stars. But the storage facility only gets 3 stars
If I could give this place no stars that’s what it would get from me. They must have fake reviews on here because the people that I have talked to don’t like it either. Save yourself the stress and find a better cheaper storage facility to go to. This place is not clean, they are rude, and you can find better prices than this. This is your warning, I’m trying to save you the headache
This is the worst place to use as storage we have been lock out and no body came to check out
To expensive for 5×10'.150.00 a month!!???
1st month there, Had a break in,Stay away..
Dolly is the best. She help me with the move in.
Tanya and Dolly were amazing with helping me get my storage unit at the last minute. Was able to take advantage of the Labor Day discount. Both of these ladies were nice and sweet and very patient with me and my baby.
I've been renting my unit here for a couple years. It's fine overall, until my unit was broken into a few months ago. The storage unit staff implied it was because of the type of locked we used, even though they sold us the lock. I was under the impression that all units were surveillanced, but it turns out there are only cameras on the entrances and street, not the actual units. When I asked them to consult their cameras after the break-in, they said that wasn't possible. I've noticed a few times after the break-in that the gate didn't work / wasn't closing properly.
EDIT: Lowered this review from 2 to 1 star, after my unit was broken into AGAIN. Twice in exactly 3 months. No additional cameras or security was added after the first break-in. Public Storage does not care at all and claims it isn't their responsibility, but these units should not be so easy to break into. I will be getting rid of this storage unit ASAP.
Was the best, Tanya was a huge help
My experience with this storage facility is satisfying, thus far. Only time will tell the story.
Dollies are hard to find. Prices are competitive, but still expensive - especially when they go up on a regular basis. 3 stars for secure access and clean building.
Dolly is absolutely the best. Made sure I fully understood what I was singing and helping me find the right size storage for my box's and couches. Hands done best costumer service I experienced in a long time. Thank you Dolly
First day moving in and I get locked out of the building. My unit is open , i ask if I can go up and lock it, I'm told that I need to contact customer service. Yet customer service tells my that they won't help me . Now I have to call in to work because I work at 6am and they don't open till 930am . So I am out a days pay or get my stuff stolen. I will enjoy my 1 month here for a dollar and move somewhere better
Save your time and money, look for a better company.
Been here 2 years and it's consistently gone downhill.
Poor management; no one is ever in the office.
No carts available to move your belongings.
Extremely limited access times; basically 9to5 only.
Dolly was super helpful! She had me in and out in 10 minutes or less. I appreciate it greatly and I will absolutely rent again from this location in the future!
Dolly is the best!
I was met with a hospitable reception who provided experienced answers to my questions. They helped get me the perfect size unit. Great service and secure location.
Good, what you would expect.
It's a nice place.
I had a fairly good experience. I did run into some minor issues, but nothing too serious! I was able to reserve my storage with no hassle, and my move-out was just as easy. Would recommend and would possibly come back in the future : )
Dolly is absolutely wonderful. So helpful, kind, and courteous.
Thank you so much Mrs Dolly you are so wonderful and there should be more customers service representative like you and thank you public storage for having a person like her on your staff
Great place, very clean, and Stephanie was amazing. Definitely a lot of help.
I hear there is a price hike after 4mos $50.00 i have called and left several messages but still no returned call after two days
Miss Nancy helped me out immensely in the middle of a very hectic day for her. Great service and a wonderful experience.
Staff is super friendly. units are nice as well as amenities. easy access and reasonable pricing! Thanks to Ms. Nancy for all her help
Sat in the car
Debbie was super great and provided us with excellent customer service.
Stephanie at the Aurora location, great service and help!
BRITTANY WAS KIND AND AWESOME AND PROCESS WAS LESS THAN 10 MINUTES
Nancy was great, really helpful. Thank you for your time and service.
Super clean very respectful exactly what I paid for
Dollies are always locked in the office. I've been by at various times throughout the week and no one ever seems to be there to access them.
We were helped by Ali. He was extremely personable, knowledgeable about all the different kinds of units, and helped us get one in a timely fashion. The best service I've ever had at a storage facility, bar none. Ali if you read this thank you for your help!!
If not one thing it's another smh
Great and quick service :)
I am new to public storage,but I do like,it better than I thought,the prices are good,and the people are super nice:) I'm hoping they get get the restroom fixed soon but I'm pleased with all the things I can store here,and also can come in early in the morning,kinda sad there no electrical outlets but I guess you can't have it all,?:)
Very helpful since I first got my storage. Even helped with me with my lost key. Holly & Jennifer were very helpful
Mrs.Debbie was very happy Full and nice
Denis was very helpful today. Your company it is lucky to have him.
High security but employees are not the most pleasant and they lock your storage from you for the most weirdest and dumbest reason sometimes and it's a struggle to get them to unlock it
Jenapher helped me move into a unit.
They raised my rates so I gave my notice to move. I stopped by the office just to see if they would work with me and yes they did! Their keeping the same lower rate for at least the next 3 months. Since I'm moving to a farm in 3 months thats perfect!! Thank you so much!!
Today was the best customer service I have ever had! Jenapher was truly a blessing. She dedicated her all in helping me out and making sure I was taken care of. She is a gem of the industry. I had alot of anxiety and stress at first, but she made the entire process painless. I highly recommend this location! Thank you Jenapher!
Very friendly and helpful
I have been with Public Storage I think 4 years going on five I believe....The only person there that I can truly say I have dealt with is Debbie. Debbie always makes her calls to me to make sure that I know the status of my unit, because I dont always pay timely LOL...she is never nasty or demanding in trying to collect money. She has been understanding never has threaten me, always I mean always pleasant to speak to and deal with. I am glad because
of the times we are in right now...customers need understanding right now....THANKS DEBBIE FOR YOUR PROFESSIONALISM!!!! AND KIND HEART.
Holly was an absolute gem!! She took her time to show and explain everything to me. Answered all my questions clearly. Will reccomend this public storage as the place to go because of Holly's professional services.
Everything was great. It was fast! I was in And out within 10 minutes
Had a great experience. Jenapher handle my rental and it was quick and easy. Rented at other places before but this was definitely the best experience I’ve had 5 stars!