Thanks you to Debbi for your help with my rental needs.
I want to apologize for my first review it was a miscommunication! I want to thank both Dab and Gretchen for assisting me while i rented my units with them. After everything they still showed me grace and respect! Thank you ladies I really appreciate your help.
I’ve had such a great experience at this Public Storage location. The property manager Debbie is helpful, professional, and clearly takes pride in keeping the property clean and well maintained. As a female small business owner, it means a lot to have a storage space where I feel safe and comfortable coming and going while running my business. Highly recommend!
Got a storage here for about 2-3 years and all I can say is positive feedback Debbie was quick to get back for any questions I had and took care of the community fairly . Would definitely recommend to friends and family to get a storage here !!
Debbi helped me pick out the best spot for my needs and she was so helpful and friendly. I really appreciate it.
The facility looks nice and well kept. I believe my things will be safe here.
As always, the property manager, Debbie, was working her way around the property cleaning keeping it top shape. Always eager to help or ask if I need any anything from her. And the few times I have she’s always come through perfectly. Such a great customer service representative. Very good at what she does for a living.
I've stored with public storage on several different occasions for my companies. Never have I had an experience like I have with this property and this manager specifically. Debbie called me hours after moving in and sent an email that they were terminating my rental agreement that I had just moved into. I've routinely had good relationships with my property managers so it confused me and I called for an explanation. The main gist of it, it took me more than 15 minutes to unload my belongings into a storage unit. To start, the unit was filthy when I opened it up. There was dirt and little pieces of trash and bugs everywhere as well as spider webs up and down all webs and the doors and it took me an extended period of time to get it to a condition that anybody would expect it to look like when they move in. Then my items were loaded into my SUV with no organization and things were shoved in every inch available. Any person that cares enough about their belongings to be paying $180 a month to store them is going to want to place them in the unit with organization and respect. She claims it should have taken me no more than 15 minutes to unload my belongings, yes she couldn't even take 15 minutes to clean the unit. She didn't even make contact with me while I was on property yet wanted to comment on the amount of stuff that I could have had couldn't have been much due to only having an SUV and not a U-Haul. I guess that was out of line for me to take time to put my items away properly. She was very rude and essentially told me I have less than 3 days to remove all my property. It's a pretty good scam there running considering I paid for the unit to be able to use it for a matter of 6 hours, I guarantee I won't see a refund either. So unless you're somebody that's ready to just stand at your trunk and chuck your items into the unit so you don't dare spend more than 15 minutes on the property, then please find somewhere else because her logic and customer service is appalling.
July 2026 update: I originally edited this to one star when the decrease that I was told would be considered did not happen and was not followed up on. When I called, I was told that that was never going to be considered and that I was mistaken (see original review - obviously not the case). Today I received notification that my rent is going up AGAIN to $279 a month for, again, a non-climate controlled, non-drive up, 5’x15’ unit. Absolutely insane, the average rent for a unit this size in Aurora is $75-$89 a month. Just as soon as I am able to drive from Michigan, I’ll be ending my relationship with Public Storage. This is nothing short of exploitative.
I cannot understand these reviews - I can’t speak to the staff as I live out of state now, but the rent has gotten completely out of hand. It increases several times a year and I’m now paying $253 a month for a 5’x15’ unit that is neither climate-controlled nor drive-up. I will be moving out the second I can make the trip, beyond disgusted.
UPDATE: Jennifer called me within only a couple of hours of posting this review - she was able to get me a rent decrease for the next few months, with the hopes of extending that and reducing it further (she’s waiting to hear back from management). She was super sweet and helpful, and encouraged me to call anytime. Increasing from one to three stars; I’d like to give the staff 5 stars, but the rates are still exorbitant after comparing to other units in the area in my opinion. Jennifer and Debbie seem truly wonderful though!
Debbie was super helpful! I have 3 units and she always super there when I need her!!!!
Debbie is AWESOME! Any time I have needed something she is more than willing to help. She is a great Manager and Public Storage is lucky to have her.
Debbi is the best property manager you could ask for, the company is lucky to have an employee like her!! The property is spotless and Debbi is always helpful friendly and professional. She deserves a raise!
I am very satisfied with this location of Public Storage mainly because the property manager, Debbi, Is so helpful, polite, and willing to visit with her customers unlike the other location I have a unit at. She is an awesome lady who almost every time I’m here is out walking the property with a broom and dustpan and checking On units. I will soon be moving my other Storage unit belongings to a second space at this property I’m certain. Thank you, Public Storage and thank you, Debbi for your hard work and great customer relations.
-Chad
1st of all has mice , pooped all over my unit . 2nd called property manager multiple times never it received a call back . Moved out by the thirty first.Use my code on the first to claim the storage unit out.So I wouldn't be charged. Since I never received a phone call and I used the code on the first now.They wanna charge me for a full month. And for some reason, the cost is more than the regular month payment as well. I find this totally unfair.In unethical, decharge, somebody for 1 day to clean their business and unit up from rat feces . Stay away outside field or make sure at least you storage your items in storage bins.
The gate access is great and easy on the Public Storage app, and Debbi & Nino have given superb service.
Debbie really helped me out on a last minute unit and allowing to see what size unit best fits our needs
Very nice to work with and very helpful !
Very helpful and polite when I called !
Debbie answered all my questions and got me started on site. Thanks again for a great job.
Debbie is amazing , great customer service , made it painless. Fast and easy.
Great service, nice, clean and secure. Debbi is very helpful.
Debbi is awesome and made the process super easy.
Jennifer was great. Quick and easy check im
Ms Debbi was so sweet & Nice with helping me navigate online while on the phone with me. 10 0ut of 10 Recommend!
We were selling our Home and purchasing a new home in which both homes closed on the same date. So we rented a storage unit in order to put our furniture so that it had somewhere to stay for a couple of weeks…
I was blown away by the customer service Debbie Gave us
Normally, you’re used to people just doing their job and not really going above and beyond
But Debbie took the time to explain everything, and help us out with the information we needed and the options we had at our disposal
We were just passing through the area going to Southlands and To check out the place
Because of Debbie, we decided to go with public storage even though there was another storage place slightly closer
We will only come here if we need to store anything there will be no ifs ands or buts about it
Thank you, Debbie
Public storage is lucky to have an employee like you hopefully they take the time to tell you that
do there is no one in the front desk half of the time so if you need help it’s very hard to get
Great location, safe and secure, friendly staff on site 24/7, 5 stars all the way around.
Deb up front is the best!
She’s always there to help us when needed, she has amazing customer service skills, friendly and works super hard to make sure the grounds are clean!
The fact someone is on site all the time gives us peace of mind in storing our things there.
+100 for Debbie!
Always have a good experience when coming in going at this facility. We come here twice a day. We are always greeted and treated like family. Facility is clean. Excuse me for not remembering the sweet manager that lives there’s name, but the reason we stay here and not go somewhere closer is due to her amazing attitude, hospitality and friendly service. Highly recommend!
Great customer service, easy access, safe storing facility.
Great place you need anything all you need is Debbie she will take care of you
Cathy was great. Friendly, helpful, knowledgeable. Location is safe and clean.
Debbi is the nicest property manager I’ve ever dealt with!
In the process of cleaning out a storage unit and Debbie has been fantastic! She has been very helpful. I highly recommend Public Storage, it is clean, secure, and lots of size options to choose from.
I would like to comment on the excellent customer service that “Debbie” has, she is so professional and always willing to help in any way she can, all the customers. Every time I have left a message on her answering machine she returns my calls promptly, and to me that means a lot! Anyone who is looking for a great storage facility with outstanding customer service this is the place!… Thank you again Debbie!, keep up the Great work!
Debbie was wonderful and a pleasure to talk too. If I could give her 10 stars i would.
Debbie and Jennifer are wonderful
Judy is awesome at Southlands
Debbi was great and helpful while installing solar
Debbi rocks keeps ir clean and professional.
Debbie gave us amazing service. Highly recommended.
Debbi was amazing and super helpful
Jennifer and Debbi were such an amazing team on getting me the space that I needed at the drop of a hat. Amazing ladies. Thank you so very much.
Elliott & Deb were awesome answered all my storage questions. Great customer service!
Elliott and Deb were the best. Great customer service
I’ve had a unit at this location for years and recently added another. Then swapped it for another, larger unit today. Debbie has made every part of our experience extremely easy. Thank you!
Debbie assisted us with a last minute need for a storage unit. I was pleasantly surprised at her response time and how clean she keeps the property around the unit. You can tell she truly cares!! I would recommend to anyone!!!
Elliott and Debbie are very awesome
Elliott y debbie tubieron Grandioso trato con respeto y busco la forma de hablar español para apoyarme,
Elliott and Debbie treated me with great respect and found a way to speak Spanish to support me.
Elliot & Debbi were great! Amazing costumer service and very friendly!!
Debbi was so helpful and friendly! She made the process so easy, we were in and out so quickly. Would highly recommend!!! Come see Debbi for your storage needs
Debbi was trult so wonderful and knowledgeable! I really appreciate her for the time she took for me and made getting a storage unit so incredibly easy. So, happy I decided to use these units at this location!!
Debi is amazing. She will give you all the service you need
Constant issue with mice. I had an indoor 5.x10 unit that we could not keep mice out of. We stored everything in plastic bins with locking lids on a steel rack system and every visit we’d find fresh evidence of mice. I stuffed #0000 steel wool in all the corners where the walls connect, added a door sweep to the door, and addition rodent poisons in addition to what the facility supplied. I wasn’t storying any food, only holiday decorations.
The staff was friendly and aware of the issue and provide more poison when I’d talk to them. I just couldn’t deal with mice chewing on the bins and gaining access to Christmas decorations (stockings, softgoods).
Every experience I have ever had negatively has been blown out the water by the wonderful Debbi, she is an angel among humans and needs to be respected.
Debbi made it easy to transfer to a larger unit.
Debbi was awesome! Clean facilities.
We felt very comfortable renting from this location very clean. Debi was great very friendly & made us feel very welcomed . Thank you Debi
Debbie is amazing. She made my parents move much easier.
Awesome service from Debbie, great storage place. 10/10
Debbi was great help today, very clean place.
This storage facility is great! Close by and clean. Debbie was very helpful and friendly. I often see her out and about sweeping up the facility. No wonder the place presents so well. Lots of pride in the property and security seems well done which gives peace of mind. Keep up the good work and thanks again.
Debbie was AMAZING. She took care of all my needs and help fix an issue. The facility is very clean, nice and there are a lot of cameras to provide security. Top notch place to store your stuff if you don’t have room.
Booked a 10x20 unit at this place and the worker there was amazing. She was very helpful with the delivery truck since he was in a semi and wasn't sure if he could fit.
Debbie, the manager, was amazing to work with and got me an even better deal than I originally wanted! Amazing service! Definitely recommend! Nothing better than a supporting and extremely kind manager who is there to help make things smoother!
The actual worst place to rent from. I cannot get a hold of anyone here EVER. save your money and rent somewhere else. I’ve had my unit for over a year and a half and have YET to reach anyone. I get charged for a unit I no longer have as well as charged for a new Lock EVERYTIME even though I already have one. Oh not to mention nobody is ever in the office. This place sucks
Debbi is awesome, provided the best customer service and has made my experience easy, pleasurable, and hassle free!
So far, experience has been great. Debbie helped me with two of my spaces.
This is my first to ever to rent a storage unit out. Debbi was so helpful, friendly and kind. I don't know about you guys but that's what I call customer service!
Debbi is the absolute best. She is always courteous and super helpful 🙂!
Great experience doing business with these folks! Clean, secure, well lit. Thanks again Debbi!
Very helpful and accommodating
Great staff at this place, especially Debbi. She was very patient and answered all my questions. This is the first storage unit I’ve ever used and she helped me out even coming out to the keypad to help me put my code in. Public storage has a very satisfied customer.
Debbi was extremely helpful!!! We switched to a bigger unit and she made the process smooth!!! We have had a storage unit at this location for a few years now and love it!!!
Debbie did an AMAZING job helping us out with our unit!!! Thanks Debbie!
Ms. Debbi is AMAZING!!! WIll work with her anyday and anytime!!
Debbie was incredibly helpful and very nice as I was looking to find a storage unit. She was excellent to work with and made my entire experience really easy and efficient! Thanks Debbie!
Debbi does so well managing this storage facility and is always a pleasure every time I come in!
Debbi is the BEST hands down. Property is always spotless!! She is patient, friendly, helpful and does her job so well. Thank you for all your help!!
Debbie is very helpful And nice amazing customer service
Debbie is awesome! Great customer service. She was very friendly and professional.
Debbi is very helpful and amazing
Debbi is great! Clean facilities
Debbie is the best, very kind, helpful, and made the renting experience very easy. I would recommend this Public Storage facility to everyone.
Very clean units, well managed property and super friendly staff! I’d recommend this location for anyone searching for a good storage facility. (Debbi the property manager is extremely helpful and knowledgeable, hooked us up with exactly what we were looking for!) 10/10
Debbie was super awesome and helpful, great place for storage!
Debbie, is always so very helpful. She provided me excellent speedy service! I would highly recommend this facility. It's always so clean and convenient to access.
Debbi was amazing to work with. The area is clean, safe and quiet. Signing up was a breeze.
Debbi’s a rockstar, always very nice and friendly :) Great place to store anything you may need, definitely recommend!!
Debbi is amazing and quick to get my in and done amazing customer service and excellent service love her
It's a storage unit facility. Not much else to say.
Debbi is very person nice talk to me well and she’s good excellent all everything the storage wonderful!
Debbi was great and nice! Helped me get the best price as I had to move to bigger unit. Great experience! High five Debbi. I give you a 10!!
Debbie was wonderful and the storage unit was perfect for what I needed.
Infested with mice. There is no interest in resolving the problem aside from giving you mouse poison packages. A lot of my belongings were ruined and there were mouse droppings everywhere and I had to clean them up myself. Find a climate controlled space. The extra money will be worth it. BUT the office staff is very helpful and very nice. There isn't anything they can't actually do about it themselves. It is a corporate decision to ignore the problem.
Debbi was easy to work with and got me settle with a unit within 15 minutes. Super clean facility as well.
Clean facility with friendly staff and well maintained storage. Highly recommend.
Debbie is the best. Helped us from the minute we got on the property.
Went yesterday and rented a 10x20 with Debbie the property manager and she was so amazing and helpful! She made my experience so quick and easy! Very professional and helped me step by step! Will only use this location!! TY
Debbi was informative and sincere, made move-in a breeze. Highly reconmended.
Debbi was fantastic, quick and to the point. We were in and out quickly which is good for moving day.
Debbi was very helpful in explaining what was available and providing information on reserving a unit. My experience was quick and I got what I needed.
I have no idea what “service” these other people received, but the doors are locked every time I come here. Then eventually someone comes walking out sayin, “oh sorry I was just on break”. Is there only one person working here at a time, or is it just always break time in the back? Who helps people when they need help? Incredibly unprofessional.
amazing place! Debbi is super outgoing and easy to work with and got me exactly what i was looking for super easily no stress!
I recently rented a storage unit. Debbi was so helpful when I arrived. When I then realized I needed a different type of unit, she made changing so easy! Very thankful I got a unit at this location, as Debbi was wonderful!
Amazing staff. Great to work with.
Debbie was great! She explained everything to my son, who is renting the unit! Unit was clean.
Debbie was extremely helpful throughout the entire process I can recommended this storage location for anyone looking.
Debbi is fantastic! She is always so helpful and courteous. I highly recommend this facility.
Debbie went above and beyond helping me get set up. She was very knowledgeable and made the process quick and easy.
Debbie was a rockstar to deal with!
Debbie at the front desk was awesome!! Walked in and done in 10 minutes with the exact space I was looking for, very helpful.
Safe. Clean. Don’t understand why costs go up for existing customers.
The storage surrounding area was clean and the space was exactly what I need. This is my first time renting a storage unit, and Debbie at the office was friendly, warm, and super helpful! Highly recommend this location if you are around the area.
Debbi was great! She was very helpful and friendly! I recommend storing your stuff there! Awesome customer service!
Debbie is so freaking amazing! I loved her customer service, she is very knowledgeable about the services offered. Communication was clear and make made my experience exciting! I literally have no complaints! Thank you so much Debbie!!!
Debbi is Awesome and very nice! She helped out a lot!
Came in for some boxes and Debbi provided excellent customer service. While a small request, Debbi made sure I had exactly what I needed!
Great service and location for me. Debbi was awesome and knowledgeable.
Love it here. Kind staff and clean spaces
Nancy at the Mississippi and chambers location is awesome at her job I have had my parents stuff stored there since October of 2016and she got my storage cost down to what I could afford I am very greatful for Nancy you'll have a great experience with her at thus lication
Malcom checked us in this afternoon. He was informative, helpful and downright pleasant. The unit was clean, and in a safe well lit location. I'm confident we made the right choice with Public Storage.
Our company has been using this Public Storage facility for about a year with no incident and excellent communication from the staff.
Heather was great! Thanks again!
Worked with Heather a year ago and now I down sized to a smaller unit and she has made it easy and hassle free also explained how the billing works and etc. It's been a pleasure.