Public Storage Self-Storage Units at 2033 Broadway St, Vallejo, CA

This place is an absolute joke. If you want to read the factual reviews about this property look up the reviews under the original facility name Central Self Storage. That was their name in June of 2023 when I started renting from them. My rate started out at $299.00 a month and I just received notice my rate went up to $478.00. Awesome, but its ever better when you look at their current rate for units my size and see they're currently renting for $150.00 a month. Like are you serious? Lets not also mention that the day after I moved everything in someone attempted to break into and rob my storage unit, at 2pm on a weekday afternoon in broad daylight and the camera on my aisle just happened to not be working and the onsite manager was conveniently not onsite. Thank god whoever made the attempt was a moron and ended up damaging the hasp so bad when attempting to cut the lock off that they made it impossible to open my unit. I'm still waiting now 2 years later for them to show me who allegedly followed another tenant in to wreak havoc on my unit. Funny thing is if you read the reviews when it was called Central Self Storage you'll see numerous reviews from past tenants stating the same thing happened to them. Then you have their illegal auction practice, by the California State Lien Law they are not authorized to auction your unit for unpaid rent until you are 58 days past due minimum and that starts the day after the rent comes due. Now most storage locations are cautious and give an average of 3 to 5 days past 58 days to be on the safe side of the law, which I know as I worked at a few different storage companies spanning 5 - 6 years total. No not Melodie and her team, they try to send you to auction illegally at anywhere from 54-56 days. Don't take my word for it read the other reviews before it became public storage. Its still the same onsite manager just a different name. And before anyone thinks my stuff got auctioned and I'm posting this review because I'm bitter? Yea no, my stuffs still there and hasn't been auctioned I'm just thoroughly disgusted with this place and have wanted to post this for a while. So if you want to rent somewhere that hikes your rent $200 within 2 years and that rate is 3 1/3 higher than the current going rate on the same size unit in the same location, a place that when your unit is broken into, in broad daylight, when the onsite manager is conveniently not onsite the camera won't be working in your row as well, and they illegally send your stuff to auction before the lien law allows then step right up!!! This is definitely the place for you. Oh and one more thing, I hope you don't have to use the bathroom while loading or unloading your stuff in your unit because their public restroom? Yea it isn't open to the public.

Customer service was absolutely amazing Helpful in all areas including when I needed to make a last minute unit change

Quick fast good experience

I rent a unit from them. The property is always clean , the staff are available if you are having a problem remembering your passcode , and the unit I rented was not as expensive as I had prepared for. Overall it’s a nice place to store your belongings

Great customer service.

Great Experience With Melody The Onsite Manager, I Have Been To Plenty of Public storages But She Had Great Customer Service, A Great Attitude & Was Very Helpful To Assist Me and My team, GREAT JOB MELODY, WE APPRECIATE YOUR POSITIVE ATTITUDE

Good Service

Michelle was very friendly & helpful renting a storage space for us. Very knowledgeable. Thank you Michelle for your help!

I love this place amazing service. Michelle was very helpful. The property is clean and very secure.

We just rented a large unit at this location and everyone on staff has been so helpful. Thanks to Michelle for all the help today. What a ray of sunshine she is!

Sam made my experience wonderful. She was professional and knowledgeable. Great customer service!

Went to the Broadway location and Aishia helped my mom and I! She went above and beyond for us by really answering our questions, even taking us in the golf cart to view the rental and giving her honest opinions based on our need. I highly recommend her to help anyone! She was so awesome!

Sam, Melody and Aisha are amazing! Customer service is spot on. They come with a smile help and and a friendly helpful vibe! Come here if needed

Sam has been fantastic! She answered all questions and is a true professional with her caring and pleasant demeanor. I expect to rent here for many years. Please give her a BIG Raise. Regards, Bart

Thank you Sam, for staying past closing time and getting the problem resolved. Very professional and a great human.

Edited 12/13/2024 Central Storage has been taken over by Public Storage. High rates got rent increase after a short time, storing from Pegasus dba Central Storage. Wasn't even waiting for an annual tenancy seems there should be some kind of regulation at play to reduce this kind of high rates. Edited: 9/2024. I've been here since mid-January & the company Pegasus that owns Central has decided a rent increase is a good thing. It isn't. It's plain GREED. And unlike the movie "Wallstreet" ITS NOT A GOOD THING. Shameful, really. What being a millionaire isn't enough? Especially when there are weeds in front of the building & workers who don't even speak English, working on the premises??? Greed will send your customers out the door... Melody, Mgr is ACE. She's a professional, by the book, manages the property very nicely. Evidently, with former management, the property was party central!!! Hence the changed hours. Anyone looking over the negative reviews should note the dates? If anyone is giving her management style negative reviews, it's because they are either a disgruntled ex employee at play or people who have blamed her for things she has no control over. One fellow immediately comes to mind. He keeps asserting conspiracy theories that the manager is supposed to be a party of. Why would a manager break into someone's unit when there are cameras everywhere? And a few tenants are creating conspiracy theories to throw down shade on management when they should be talking to the person in their mirror!

After court ill leave a response!!!.

Melody the manager had made my first time experience getting a unit so much easy and less stressful..Great with customer service and management.

Nice units

This place will keep raising the rent even though the units keep getting robbed with no worries by management. They were going to auction off my mom's unit and would not allow me to make a payment from out of state. All that is in her unit are family mementos like the flag from her fathers casket and such. I can't believe that in this day and age that people can be so cold hearted and cruel to their fellow man. Shame on you

This place is horrible, our unit was robbed 12 days after moving our stuff in, and I believe the manager is part of this. They lied and said never been broken in too. I live there and will come out if anything happens. All jokes! Just the side we were on had 8 broken doors. Only some of the cameras work and funny how the ones that don’t work they don’t mess with. The working cameras were pushed up but how do they know which ones work and don’t. Because she’s apart of this. DONT USE THIS PLACE