Public Storage Self-Storage Units at 222 Couch Street, Vallejo, CA

They are great over here at Vallejo Public Storage. I have had wonderful experience at both the Lincoln and Couch Street addresses. Couch Street was very helpful and talking to the ladies behind the desk, it was easy to pack up and close my storage for moving. The employees are very friendly and helpful. Always very kind

Megan provided excellent customer service. 5/5 stars

I’ve been a customer for a long time at other locations as well. Recently I was assessed an $80.00 raise in my storage fee. What once was under $200 was now going to be $320 dollars. . I found that increase to be excessive. I can rent a place around the corner for under $200. This price gouging forced me to rent a new space in the same compound to get a more reasonable rate. The whole move seemed silly to have to do. . I blame corporate greed, as the on sight manager Marie has been terrific . You have lost a loyal customer through excessive rent raises. From $131 per month to $320.00 that’s a ridiculous and greedy progression of raises! I have moved all my things out and taken my business elsewhere. !

Perfect place to use in mean time while moving places Place was well kept and clean and clerk was amazing and friendly and welcoming

Marie is very good worker. But Public Storage is going to lose me and other customers if they keep raising the rates too high that we can no longer afford...it will drive to rent somewhere else.

Okay top-notch excellent worker, Thank you Megan

Maria is wonderful! She is very pleasant and easy to work with. She knows the ins and outs of this place. Maria makes me feel at ease when renting the space and assured me security. The process was easy online and in the office. If you need to transfer units no problem they have a wide variety of spaces.

I rate the manager, Marie, an A+ for all her hard work.

I'm extremely disappointed in Public Strorage today. My partner and I have rented units there for years for our staging business. We currently have 2 units still. Yesterday my crew and I worked tirelessly for 12 hours in the hot sun to vacate one of our larger units so we could forego another month of rent and downsize due to my partner moving. After all that when we went to check out we were told we would still be charged the full month's rent because it was the first of the month. REALLY?? I explained that we had planned to move the previous Friday, the 29th but it rained heavily all day. And I couldn't find moving staff on Easter weekend. So I had my partner call their corporate office to see if, as a courtesy,they could waive the fees for the month and they said flat out NO. This is the kind of corporate price gouging that really sickens me!! Because they will charge us for the month's rent, and STILL take someone else's FULL rent for the unit that is now vacant for them. Unbelievable. Over the years, we have recommended people here and like I said earlier we have been loyal customers for years. I guess it's time to move on. We've enjoyed the friendly staff at our Vallejo location, which at this point is the only saving grace. Boo public storage.-

I have rented many spaces at your 222 Couch Street facility over the past decade. Maria, the manager, is a gem who has always provided excellent customer service. When I called your corporate office to ask for assistance, I was met with very little consideration The handling of client concerns is a hallmark of any successful enterprise. My concerns were met with blatant disregard. What happened to Public Storage??

My brokerage has been a client of Public Storage on Couch St in Vallejo for many years. We have rented multiple units concurrently. We have recommended them to many clients who have become customers as well. We are very disappointed that we were charged for an entire month of fees when we were unable to move out by March 31 due to inclement weather and the Easter holiday. We relinquished to unit by April 1st. It was suggested that we call corporate to request a refund since we are such great, longstanding clients. After going through the arduous process of getting into contact with a live person, the representative was dismissive and unhelpful. It was poor customer service for loyal customers! The bright spot is that the facility manager, Maria, is always a pleasure to work with. If it weren't for Maria, we would exit our two remaining storage units and take our business elsewhere.

Awesome place especially Marie who is super helpful and welcoming!

I always felt safe at this location, mainly because Marie, the store manager, is diligent in keeping the grounds safe and clean, is friendly and straightforward, and is just an overall awesome human. If I ever need storage again, I’m going back to see Marie!

Maria definitely makes sure my items are in a very safe place and the property is safe

Marie is still great.

So professional and so kind! Everybody is very welcoming and always very approachable! Bathrooms on the premises and available for customer use!! Very clean and 10/10 recommend to everybody!!!

This review is in reference to the very steady price gouging...I began by paying $150/month + $15 tax and a mere 1 year later am about to pay $394/month + $15 tax. $409/month for a $15X10 storage unit??? Absolutely insane. I, too, have seen some folks moving out recently and I would guess this is why. Management is great (even though Marie did get peeved with me for peeing over a drain after dark because I'd given up on checking the seemingly always-locked bathrooms after countless times)...I feel like the price gouging isn't their fault. Don't rent here- check out the other options in town.

Maria is awesome!! This place is great, clean, secure. Recommend 100%.

No one was in the office and I went to 3 of them yesterday,finally in Vallejo someone was there very nice lady who work thier thank thank you for being in office

I loved the customer service Brittany and Maria(Marie) gave us. Excellent service. Its unfortunate we were moving out of the space that day.

The manager and assist manger of this site are great people and this negative review is not a reflection of them. This is aimed at the Public Storage. The assistant manger tried to reverse the sudden jump in rent, but, corporate refused it. I called corporate who said they will not reverse the increase because the lady said, "our units are in high demand". I went to another storage company moments after hanging up with the corp and initiated a lease that is in reasonable price range. I started moving my stuff out immediately. Interestingly, I never seen Public Storage so active. I saw many people moving out. At the new storage place I signed up for was very active with people moving in. I wanted to inquire if they too were moving out of Public Storage due to the jump in rent. But, I stayed focused moving on my stuff quickly. I would suggest to anyone considering Public Storage to stay away. This is not my first time doing business with them over the years. Looks like a business tactic wherein they lure customers in with good-to-reasonable rates, then, jack the prices up in hopes that people are too comfortable to move their stuff. Whatever Public Storage's angle is... it's not working this time... many families are changing who they do business with because their are lots of storage options out there.

I really appreciate how well the staff at this facility have treated me over the years, especially Marie, and more recently Brittany and Shena. I am, however, not too pleased with my rental cost have increased. I was paying $395/month and the following month it went to $545. I can understand a gradual increase but this jump is beyond reasonable. I have therefore decided to move out. to go some

It's just simply marvelous!

I hate self service. There was no one to help me with information or anything.

Marie was awesome

Thankful able to visit that day

Brittani was amazing & went out of her way to find me the perfect unit. Would definitely recommend them in the future!

Staff is awesome! Easy in and easy out using the app. Clean and safe

Compared to the last time I rented a unit here I was extremely upset with the service received. I attempted to return the lock they provided and get a refund, I didn't need another lock since I had the prior 2 locks from my previous space rental at this location. On 3 separate occasions I attempted to return the lock within the 30 day time frame. Each time, the office was locked, no one was at the office. I called a few days ago and spoke w/the manager who was to call me back but I never got a call back. I went in person today and attempted again, someone was in the office this time. She tried her best to get me my refund and contacted her manager and explained what happened. She called another manager who I'm assuming was the District Manager as she mentioned she was calling the D.M., only for me to be told "No, because its past the 30 day mark." This is very upsetting considering the fact I tried 3 times to return the lock within the 30 days. How was this my fault no one was in the office? No signs indicating when staff will be back, no indication if someone is even on site, etc. I made more trips to this location than I would have liked to JUST to return the lock and receive my refund. Very discouraging from wanting to rent another unit from Public Storage in the future. Forcing people to buy locks they don't need.

From day 1 Marie was so helpful and knowledgeable. I would highly recommend anyone to go to Public Storage on Couch St in Vallejo and talk with Marie. She is the greatest.

Thank you for being here to help me

Marie is wonderful.

not helpful,,help a friend move but they locked up her stuff..no phone service,but will come outside if you stay in your car for five minutes..storages are not nice or friendly at this place...wont be back ever,not even to help

Brittani was Amazing never let her go

Marie is awesome always helpful

Rosetta was very helpful!

Very friendly! Clean! Wonderful service !

Received good , professional customer service from Rosetta...She said me 26.00 late fees