Public Storage Self-Storage Units at 12345 Ventura Court, Studio City, CA

Matt was very, very helpful. From our initial inquiry into getting a storage, and a call from Matt to confirm our rental unit the day prior, Matt was professional, patient and accommodating. I will highly recommend this Studio City Public Storage to my friends, family and colleagues. Thank you Matt!

Friendly & helpful service from Brad who was working at this location when we stopped in on Easter Sunday to check out our rental for the first time. We didn’t like our unit and so asked to see something else, he said no problem, walked us over to a new one to check it out and then got it switched over to our account in no time at all. Thanks!

Eric helped get me signed up in 10 minutes. Took the time to walk me to my unit and inspect it with me. Made sure I knew thoroughly how to get to and access the space. He also walked me through the payment schedule and what to expect as far as next month’s payment. I wish all experiences with companies could be this smooth. Truly 5 stars. Public storage is lucky to have such a class act/gentleman representing the company. I’ll be sure to recommend any and all friends to this location and company as result of my experience today. I know my belongings are in great hands.

Truthfully, I can’t even give this company one star but it wouldn’t let me do zero. I have never been more disappointed in a company in my entire life. We have a small business in Studio City California on Ventura Boulevard and in the wake of the fires we have transformed our office space into a donation collection hub for fire victims, helping families who have either completely lost their homes or who have been displaced or who have lost their jobs as a result of the fires. We share an alley with Public Storage at 12345 Ventura Court and not only are they unwilling to offer a discount or a donation They were incredibly insensitive and unwilling to work with us and simply directed me to my accountant to use the storage space as a tax write off.

Brad at Public Storage is amazing! He went above and beyond to make my rental experience easy and stress-free. His professionalism, attention to detail, and friendly attitude were outstanding. I truly appreciated his patience and care in helping me find the perfect unit. Highly recommend this location thanks to Brad!

Seamless process

The only employee that works there is super unprofessional and treated me with no respect. Will never return

Such a great facility, super quick and easy to use. Matt was a great help and made everything hassle free. Highly recommend!

In a day and age when person to person interaction between business and consumer is waning, we could not have been happier with the service we received specifically from Alba at public storage Studio City. We arrived to open our account with Public storage about an hour before closing time, moving truck packed to the gills. Alba checked us in, was lightning quick with the paperwork and showed us all the necessary facility equipment to get us going. I’ve had plenty of experience with Storage Companies and one thing is clear, on site personnel is essential and we are very much looking forward to working with public storage and Alba at the helm!

Brad was extremely helpful, he was above and beyond friendly, knowledgeable, forthcoming with ideas and suggestions very intelligent, very friendly very bright very fast and an absolute over the top CUSTOMER SERVICE. I will definitely be recommending this location because of his excellent customer service and friendliness, know Knowledge and and forthcoming with suggestions, Thank you

Brad was amazing! So helpful and so nice! Thank you so much!!

Matt was awesome! Showed me a couple units. I picked one and it took all but ten minutes. Perfect customer service.

This is the BEST Public Storage location in LA.. I have been to several. From the facility itself being super easy to navigate, to the customer service excellence, you won’t be disappointed. Brad has been so helpful, communicative and professional in every way and I just can’t thank him enough! I really appreciate how easy everything has been since day one.

This location has been excellent since we moved in. Previously at the location down in Hollywood, they made transferring our account / unit a breeze. Location is clean, easily accessible, and I've never had any issues accessing my unit. Brad, the property manager, is extremely kind and helpful. He has been more than accommodating with requests and inquiries, and successfully helped us with our rate while my partner has been unemployed. Thank you Brad!!! Excellent spot if you need an easily-accessible location in Studio City / surrounding area.

My partner and I love this property. We used to use the one in Hollywood on Santa Monica, but we relocated to this location when we moved to Valley Village. Super convenient and I love that it’s on Ventura Ct instead of one of the main thoroughfares. Also, there are ALWAYS carts available; I have only been there one time when there weren’t and I kid you not, as we started to unload, one of the other customers was finishing up and offered his cart to us. Never had a problem with parking either - even if there aren’t any spots available (which isn’t often), there’s plenty of street parking. One thing to note for lower cars is that you need to be careful about your angle and speed both entering and exiting the parking lot – I own a Volkswagen Jetta and 8 times out of 10 I scrape the bottom of my vehicle in at least one direction. It’s never severe enough to knock something off or anything like that, just a small thing to keep in mind. Brad, the property manager, is wonderful to work with - he’s both helpful and professional. My partner and I received a notice that our rent was going up, which we cannot afford at this time due to hardship, and when we called to contest it (asking to keep it the same), Brad actually gave us a 6 month discount. (Thanks Brad!!) TLDR; cannot recommend this property enough!

Amazing experience here Public Storage studio city helped us out with everything we needed and I couldn’t be happier with their service. Definitely coming back when I need more storage!!

Brad was so helpful in getting the issues with my mom’s unit sorted while she was experiencing issues due to hurricane Deb. Thank you again!

I've been a tenant at yhis unit for years but nobody has ever been as kind and attentive as Matt. 5 stars for his service!

Matt was super helpful and friendly. Definitely recommend Ps! Thanks!

Stored here for 5 years. Loved the space. Facilities are clean and safe. Would definitely store here again.

Matt was a big help

Matt was a huge help.

We were locked out and Matt and Katie helped us super easily and stayed late!!!! Best!!

Top notch customer service and a very kind team! Matt helped us and we are so thankful!

Terrible service. I came today, but the office was closed. Phone doesn't answer. I waited about 30 minutes, but nobody came. Never comeback.

Waiting for 15 minutes. Nobody answered the phone and nobody was in the office.

Great experience here with Matt! He was super helpful and went out of his way to help me find another storage unit at a different location that was more convenient for me! Would recommend coming here.

Matt and Brad really helped me out.

Brad was super helpful, professional, and friendly answering all of my questions.

Fast and easy service!

Matt was Fantastic. Helped me with making payment and Storage questions. Thank you 🌟🌟🌟🌟🌟

Great experience renting a locker here. Perfect, friendly customer service from Brad. Clean, accessible facility.

awesome service. i thought for sure it was going to be a headache because ive heard some horror stories but Brad and Matt make the entire process smooth and painless.

Moving sucks, we all know that. But Brad at Public Storage is very skilled and so helpful at making things go smoothly for the storage part. And the facility itself is super clean and surprisingly easy to navigate. It’s a monolith of a building from the outside, but very accessible for vehicles and unloading (I guess loading, too). The doors, corridors, and elevators are wide and plenty of space to load the unit. I feel that my items are safe and secure here.

Brad and Matt are amazing! Professional, helpful, kind and they make the customer feel welcome. I feel secure having my storage with them.

Matt was really helpful

UPDATE! Once again I'm super glad i chose this place when looking for storage years ago. I'm updating the previous post because I needed to move units in the same building and it could not of been easier! Talk to MATT if you drop in. He's great! He was super helpful and made it a breeze... took 5 minutes ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Great experience. Clean building and security. Matt was super helpful and took care of everything I needed⭐️⭐️⭐️⭐️⭐️

Great, clean, and safe. Matt also helped me a lot… Ty!

Signing a lease was easy online, but they hide the fact that the price you sign on for will only last a month or 2. They up their rent on a monthly basis. I got a unit for $150 and it’s suddenly up to $199 with no notice. EDIT: office reached out and fixed the rent increase. I appreciate it!

Brad and Matt are the BEST

Very helpful staff

We have had a positive experience with this public storage until today - the entire facility is closed without notice. I can see closing the office, but why can’t we access our unit using the app like we normally do?

Matt from public storage in Studio City is awesome !!! Kind and always answer my questions nicely and with a smile.

Matt is a rock star. Patient and professional. Great experience.

I have to let you know about WONDERFUL LIZ !!! My family and I and several of my employees, clients and business associates all have storage units with the company. Over the past month there was a problem with one of our units and 8 other people from Public Storage failed to help us to resolve our issues. It caused great stress for several of my family members and associates who wanted to terminate our dealings with the company. Then we were blessed to meet Liz who effortlessly solved our issue and saved the day. Liz is a stellar asset to Public Storage and to all of the people who have units with the company. She is a problem solver, a leader and should be in an upper management position. She is kind, efficent, helpful, humble, professional, empathetic, proficient and would be a great employee in any company or organization. PS is lucky to have her. We are SO GRATEFUL to have met Liz. There are not enough complimentary words to describe Liz ! She is simply the BEST !

Katie and the whole team with Jose and Matt were amazing. They were very happy and positive which I really appreciated. Completed rental online

Jose and Matt are great guys! Really helped me out.

Matt was tremendous! Handled everything. Thank you!

Matt was very helpful with our upgrade to a bigger unit , no hassle and completed expeditiously.

Brad was wonderful and Jose was also helpful - we needed a bigger space and he was accommodating on extremely short notice

Brad was incredibly helpful and friendly in getting our storage solutions sorted. Jose was also wonderful.

Brad was extremely helpful and went above and beyond. Thank you so much!

Thanks so much Brad for helping us find the perfect unit for us. Brad was very patient as we asked to see multiple different units. The unit is perfect and super easy to unload our car with the trolley. THANK YOU

Great Experience with Nicole!! She was very helpful in explain what unit would be best for what I needed. It is very rare to have people take that extra step in making a customer happy. Thank you Nicole & Public storage

It’s not often and I say what a pleasure it is to deal with somebody but the pleasure was mine in dealing with Kim Brown today. She was fast, she was efficient, she was professional, knowledgeable, did I say very pleasant yet. I’m a senior citizen on a fixed income and she helped me save money on my unit and in today’s day that’s very much appreciated!

Brad and Kim were amazing.. they took great care of me and made my storage experience easy. Thank you so much!

Kim was so helpful in setting me up with a unit

Great service from Matt and Brad! Had to change units last minute and they were very helpful and accommodating.

Officially a Public storage customer! Brad was extremely thorough in helping me find the best unit for my needs. He walked me through the grounds and showed me all my options. He was clear and concise with the terms, conditions and availability and overall made my experience easy and reassuring. Thank you Brad and public storage space (^_^)

This place is cool I got a good deal on a storage unit it's in a good location and the guy that works there hes pretty cool

When I arrived at Public Storage with movers I realized my reserved unit had an obstruction in it and it was not going to work. I would have been in big trouble if not for Brad in the rental office who helped me transfer to a new larger unit within minutes. He was so friendly, helpful, and professional which immediately took my stress away. Thank you Brad!

Matt really helped me out today. Best storage experience I’ve ever had

Matt

I wasn’t sure what size to get at first. I was greeted by Brad (manager) and he was amazing! Helped us look at the difference between the units and explained the price difference. Being able to physically see the units that were available for rent really helped. We went with a 4x5 unit and I couldn’t be happier. Have a small apartment but a ton of stuff? A 4x5 room will have plenty of storage for all the items. All holiday decorations fit plus plenty of space left for other things. Thank you, Brad!

Brad was so helpful! Thank you!

This place has a drive in gate that opens only 8ft tall. You can't drive a moving truck or a trailer up to your unit. That means it's a long walk carrying all your stuff. 3 stars

Brad the manager is professional and kind. Immensely helpful as moving can be stressful. Thank you!

Brad, the staff working in the office, was really nice and friendly to me. He showed me many kinds of storages they have to let me decide which one I'm gonna rent. I will definitely rent storage from here again if I need.

Guy at the counter was super helpful and even got me a free bottle of water on a crazy hot day!

Brad was really awesome and made moving into my storage easy earlier this month. Thanks again brad !!!

Clean Bathroom,good air conditioning...perfect!

Have rented here for a while, recently moved to a larger unit. Brad was so helpful and I am so happy with the new unit (no complaints on the last though). There is always parking and there is great customer service!

Matt was great, all staff was great. Kind, quick and friendly !!!!

The staff here is nice and has so much patience. Brad help me make the choice after telling him my concerns. He was really was able to clarify everything to very detail. Thanks you.

Great experience! Brad was very communicative and helpful.

Rose was extremely helpful, patient, jovial, and informative during my walk-through (and made it feel easy and stressless when we signed right after). Happy and comfortable to be renting space at Public Storage on Sherman Way!

Matt was wonderful.VERY kind and VERY helpful.

Brad was extremely helpful and patient when I asked questions and needed help locating my unit. Very friendly with top tier customer service!

Thank you for being so helpful Brad!