Craig is very customer oriented and very easy to talk to. Pleasure doing business
Mike was very helpful in getting me a storage unit, and walking me through any fees that may incur prior to signing an agreement. He made sure my access code and keys worked and explained to me how to avoid unecessary late fees/evictions. I was ready to bring in stuff in less than 30minutes for a first time storage facility user.
Craig is amazing guy at the desk. The process of both move in and move out was smooth. Access is seamless. Would definitely prefer this again. Thanks again Craig!!
Mike! Thank you so much for helping my dad and I upgrade our unit to a larger one. You made the process smooth and easy, which was much appreciated.
Mike was very patient and I appreciate his help.ì
The property manager Craig has been great over the entire 13 years as mgr. Always. Helpful . Professional. Goes the extra mile to help with any questions I have. Gets back to me in timely manner. Thx public storage is great
We have been storing our things and cars here, on & off for years. Our experience has been excellent.
Craig knows us when we call and has helped us through the years.
About 10 years or longer. We thank Craig for his continued support!!!
Craig has taken care of everything I have needed at Public Storage on Laurelwood for over 10 years. Craig is friendly and always ready to help with anything I need.
I've had my storage for a little over 2 years and so far I am just very satisfied with my storage unit but not just my storage unit but also the workers. This public storage is it very quiet and nice location. It is very clean always employees walking around doing their job. Whenever I need assistance or help or any questions Craig is always there to help me. You can tell that man really cares for the people and his job. The ratings speak for themselves.
Craig is the one of the best person I have meet in the storage spaces , I run a hauling and furniture liquidation company,I usually rent out storages a lot in Santa Clara and Sanjose , But among all the staff I meet they are just a employees not helping customer needs , Craig was 2000% perfect at his job , the way he maintain the entire store is very good, in a simple terms just like his home ,
Great facility It's a good & clean storage unit.This is second time I am renting this place. I recommend this place.Craig was spectacular in service and walked me through everything. So appreciated. I would recommend to everyone. Thanks!
This place is easily the best storage place me and my husband have used and the mánager Craig is always súper friendly and always helpful. SO attentive to all our needs!
Imagine going to your storage unit the day before you have to fly out the next morning yo get something DURING WEEKDAY ACCESS HOURS and the storage is “currently closed”. I also saw a man go into the office as I pulled up so someone was there but just refused to entertain my knocks on the door. I called every number and no one answered.
Public Storage You Rock!!!! Craig is a super Star in your Band. Craig always Patroling keeping our storage units safe. Thank you.
Craig is always helpful and polite, great service 👌🏼
Great facility! Craig has been enormously helpful. If I could rate him separately, I would!
This is a great place and Manager Craig is nice!
Very well kept and managed storage. Craig takes care of business and is friendly as well!
Perfect Customer Service . Craig Was Phenomenal ! Super Helpful . Really Caring ! Thank You! !! Is A Great And Safe To Keep Your Stuff . Amazing Customer Service . Really Understanding People .
Craig was super helpful during move in. Thanks.
Hassle free, comfortable and not at all expensive.
Super helpful front desk staff! I've never rented a storage unit before and they were very happy to answer every question I had.
Great place. Thank You. Craig is súper helpful.
We have been at this location for a long time and the service is spectacular. Craig is always helpful and friendly and drops by to see how we are doing. The location is always super clean and secure. We appreciate it all!!! Thanks.
It's been a couple of months I'm using the storage and I have seen two other occupants complain about theft. The gate was also rammed up by some one and it was repaired almost after a month.
The hours are brutal. Closed at 5 on a sunday??? You can’t access your storage unit when they are closed. Dumb system that needs fixing.
A highly esteemed storage location
craig has been so helpful with all my needs throughout the years. Great facility.
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I love this storage space because of how good the customer service is. This is the second unit I am renting here and the manager Craig is always so helpful. Anytime I have an issue and I contact Craig, he is there to do the best he can. If someone wants to go in person check out the space and then decide, this is your spot. Thanks Craig, really appreciate all the help!
Staff very helpful and friendly always help when I have an issue. Very Close to downtown. Love location and would recommend.
Buena atención servicio excelente Gracias a personas como ruby por sus atenciones
Craig was really helpful and friendly. I definitely recommend this area it’s clean and they have a good deals on storages!
This is Bradley and I just left a great review for Ruby. She was very nice and very professional.!!
Craig was extremely knowledgeable and helpful with my move in!!
El precio es algo elevado pero muy buen lugar para poner cosas y lo bueno de todo es que las 24 horas..
Ruby was very welcoming and made the move in super easy!
Ruby had the storage room ready. It was clean. Since I already had a lock with me from previous reservations Ruby gave me a refund for the lock. She answered all my questions gladly. Highly recommend this storage.
5 stars for Ruby's cheerful customer service
Ruby was helpful, knowledgeable and friendly. We really appreciated her assistance. I would highly recommend this location.
WOW i have soo much to thankful and greatful to Ruby shes amazing and work so hard and beyond to her customer . i recommed her to anyone who use this location , go ask for Ruby . Shes wanderful and 100% customer service, she wont fail you ..All i can say shes amazing person.
Property manager is so rash and rude
Property manager is so rude here.
Property manager was so rude. She is arrogant.
Property manager was so rude here. When we called customer service, they asked us to walk-in to look at storage unit. But when we went there. She shouted on us and asked us to get out. Remember to respect customers.
Great location, easy to acsess your storage unit, and the manager Craig goes above and beyond to provide excellent customer service. Highly recommend!!
Ruby helped us out big time with finding a unit and making our move smooth. Thanks Ruby!
Awesome service at this public storage facility! Ruby helped me out of her way by asking me if I need help. I'm not going to go in details but all my questions was answered. We need people like Ruby to show a happy face because it can brighten somebody's day!
Best awesome service from Ruby!
Craig was great made everything fast and easy favorite person to work with!
Best Public Storage experience I’ve ever had and with Ruby!
She was SUPER friendly and easy going and helped me with everything I needed help with.
I was able to get things done quickly and all my questions were answered perfectly!
You are THE BEST RUBY ❤️
This is the best and well managed public storage I’ve ever been to. I’ve rented at a few public storages in California and honestly overall it has been a great experience. But Craig at this location goes above and beyond. He is super helpful, responsive, and available. I had an urgent issue with one of my locks and he was able to help me out really fast. Thank you Craig!
Craig the manager is very professional and keeps this property in top notch. Clean, safe and not to mention a great location with plenty of spaces available for drive up units.
Thank you.
Craig the Property Manager is extremely pleasant and knowledgeable!!!
clean, safe, and friendly place
Craig helped me settle into my unit two months ago. He was able to get me into a unit the same day and had the best price from all the other storage places.
I had to go in today due to losing my key and he was able to get a tech in within an hour.
Truly the best service.
Ruby was so amazing and patient when helping me with my reservation! We had some issues with finding it on the system and she resolved it quickly. She made sure I was able to get to my unit, get through the gate and doors and went through the whole process with me :)
Absolutely delighted with my experience at Public Storage! Ruby, the positive lady, made everything incredibly smooth. Her friendly demeanor and efficient assistance made my storage rental a breeze. Thank you, Ruby, for your wonderful service!
Very good management by Craig. Nice guy!moy7
Craig is very helpful, friendly and easy to work with. Location is clean, secure and conveniently located.
Easy and good place for storage needs. Craig was very helpful and easy to work with.
Craig helped me get access back into storage unit after leaving my phone inside. He's awesome.
Great experience with this facility. Xena was extremely helpful with my vacating process and ensured to go above and beyond. Would recommend this facility to all!
Craig was huge help in securing my space and he made sure it was cleaned up when I moved
Great service. The manager is very friendly and the space is accessible in a great location.
Great storage area, only thing is sometimes the lights don’t turn on and it can get a bit spooky.. I’m talking pitch black 😳
Great service! Craig was a huge help!!
Zena, was very helpful and guided Me on the size units so that I made the best decision, her attitude was awesome, friendly, just want her to know she’s a great person, glad you hired her
I've had a large unit rental since 2012 (10×25'). It's a good place, even though only a bit pricey ( now it's $950/ month)🙁 Only problem is that I live in Bethel Island (which happens to be about 50 miles away. ) I had to use this place because after my father passed away, he had lived in a 2300 square ft house with alot of furniture. I'd like to donate most of it to someone like Salvation Army or St Vincent de Paul. UPDATE: I just wanted to say how much I appreciate the help of Craig & his staff. They will do everything possible to help their clients' satisfaction! Such an excellent place!
Craig was super helpful with our needs. He is an outstanding worker.
great place and management is great. Thanks for the help. Craigs the best
Great service and very clean
Great place. super helpful!! Thank you.
Craig of Laurel Avenue, Santa Clara. Helped me downsize at a good price. Helped me set up the minivan so larger item could fit. Was very clever in the way he got me access to a unit where I had lost the key.
He is a spectacular face of Public Storage, making it the only venue I will ever consider.
Fair price, and drive up..nice clean...wish hours were longer...
Great service and convenient.
We rented a storage unit at the Laurelwood location for a few years. The unit was very clean, it's a great location and the staff is extremely helpful. The property manager, Craig, is very friendly, knowledgeable and a pleasure to work with. I definitely recommend this location.
Guarded and key-in gates.. pretty typical for a storage facility. All outdoor, and I saw lights so I'd assume it was well lit after dusk. Reasonable sized shop for probably all your last minute moving needs.
Great place and happy to be a new customer. Craig was a super great help.
Craig was amazingly helpful and super kind. Would rent here again when needed! Great location with very easy access!
This is a great public storage location. It's always immaculate clean and seems really safe. The manager, Craig, really takes care of this place and us customers.
Great storage location! Clean, well lit, safe! I was also able to buy everything I needed for my move (boxes, etc) right there. Easy.
The manager is real nice, too. Professional.
Great place and super clean. And the manager Craig is always super great. Would recommend on this alone.
I’ve been using Public Storage for a while now and this location on Laurelwood Dr. , Santa Clara is fantastic. The employees are very helpful and really friendly. Especially the gentleman named Craig. I’m not sure of his last name but he is a sincere and hard working person. He has helped out with 2 or 3 things/questions that I had and went beyond to assist me with detailed answers and information. Thank you so much Craig and the whole staff. It’s a good day !! Go Public Storage. Scott Hildebrand.
Craig always keeps it clean and secure. He es always helpful and corteous. He is a great person. Always taking care of customers. Always updating about things going on around the property. He is a great guy. Great job Craig.
Service here is always top notch and manager Craig is always here for our needs
I am there 1 time a week for my work. Great location, always clean. Staff is friendly and helpful.
Great service Craig was very helpful
Nice coustomer service Craig he is a nice guy .
The manager at this facility is excellent customer service operation his is always there always helping customers checking for no break in to unit's even if you forget to lock your unit he will call you and tell you...
you forgot so go to Craig
This is great location, convenient and Craig has been very helpful during move in and our use.
By far the best public storage I have used so far . Craig the manager has been super helpful ! Highly recommended
Craig is very friendly, helped me on open and move the stuff to the storage. Great service!!
So I have been using this public storage for a couple years now...I know, I know.... it's a bit long and i probably could have sold and repurchased everything however I wanted to mention a couple of things... First off I have been dealing with Craig since the start and he has been nothing but cool as can be to deal with. Every time I'm in there and see Craig he makes it a point to come say hello to me. I know it's not much however in today's climate it's nice when people go out of their way to say hello and ask you how things are going. We make small talk and enjoy each other's conversations and then go on about our day. This past weekend I was in there and bumped into a new friendly face named Darcy. I needed some help with my unit and Darcy was as well nothing but a pleasure to deal with. She listened, was attentive and overall went above and beyond for me. I just felt like saying thank you so much to the both of them as it's good humans like them that will keep me coming back! Craig and Darcy, keep up the stellar work you guys do for public storage. I feel like you are both an asset to the spot!
I spoke with Julia at Lafayette and she helped me out with a situation I had and I needed another unit. I just got back into town and This location was closed. When I spoke to Julia. She had mentioned that I would be speaking with Darcy. She was on her way from another location. Darcy was super helpful and patient with what I needed. She spent some time with me helping me find what I needed. Explained the process. I truly appreciate everything she did for me. She saved the day. I highly recommend Public Storage.
This place closes too early where as other facilities are open later.
Craig the manager was super helpful to what we needed done, AWESOME SERVICE!!!!
Craig is awesome! Place is good and clean! Craig helped me with a payment issue. I did not turn Autopay off when I moved location and he helped with it. Thank you so much!
I’m thankful for the great guy Craig working at this place he is very kindly friendly and helpful for my service I can give him 10 Stars
For his professional work
Thanks Craig @@@@@
I have been using this facility for the last 10 years and I am always happy with the service I get. The manager on site "Craig" is always willing to help and does it with a smile. Great place.
State of the art app to open gate nice and clean
Craig was very helpful and he was able to help
And he was able to get me a space at a great price.
I was very happy with his services.
Rudy Ayala
Very nice. And helpfull Linda really helped me
Excellent Support- Craig Rocks!!!
Great service, friendly staff!
Great customer service from the manager Craig and its a great, secure and convenient locatjon. And clean!