It was great & very professional.
Shirley and Julia are very helpful and friendly. They helped me download the app and taught me how to use it, and answered all my questions. The only thing you want considering is during the years passed, their price increases a lot. My size 20x20, in four years, price from about yr2021 $270 to yr2024 $560.
Julia was very helpful and great customer service!
Excellent customer service. Very friendly. Awesome experience
Hi Tim,
Thanks for helping me out today. You are very professional and very kind. We need more people like you in this world!
Sincerely,
Ruth
This branch was extremely helpful. Julia was amazing with her professionalism.
Julia was very helpful when I needed help vacating.
Great service here! I just recently started renting some space for my business and realized I needed less space. Julia was super helpful and friendly with this process and completed a transfer for me to a smaller unit. The area is always super clean. I highly recommend.
Julia was amazing! We were done with getting a new storage unit within 10 mins. She patiently explained everything to us, gave us the best deal and I’d 100% recommend using this location!
Julia has great customer service.
Julia was excellent! Very helpful and friendly! The storage facility in itself is secure and clean. Highly recommended!
Love this location! Such helpful staff!
The service of the staff was very good. Thank you Julia for your service.
Worked with Julia and she was very helpful. The whole process was smooth
Julia has been great! Great customer service!
Julia is the best! She helped me from the very start. Thank you Julia!
Julia was Very helpful very experienced also really friendly.
Julia at the front desk is very nice and helpful. She patiently showed both units I reserved online and I signed up with her after the tour. Thank you, Julia!
Anna and Julia were very helpful to me getting setup with storage. Very nice ladies. 🙂
Julia was very helpful and very kind talking to! She recommended us to check online for the deals instead of doing up front so that was very helpful
The experience at Public Storage is the absolute kind of experience everybody should have. I've had some difficulties Julia made everything a lot easier she was kind at every turn and treated us with so much respect I would recommend this place to anyone it's the best
Great customer service. Julia was very nice and professional. Would recommend!!
Good service by Julia. :)
Julia is absolutely amazing! Great prices with excellent customer service!
Julia has Great Customer Service and is very helpful! She has gracious, has a fun sense if humor, is efficient and professional. Nice to be a customer here.
Very confusing finding your way around, elevator wasn’t working so walking up 3 flights to move stuff into my unit is crazy. Not to mention the lack of security AND lighting. Lightbulbs in the storage but no way to turn it on, and somebody physically has to move in the hallway just to activate the hall light which only stays on for a couple of minutes or so it seems until it shuts off again so it’s a hassle, especially if you’re by yourself because you’re gonna have to keep stepping into the hallway to activate a light for just a couple minutes not to mention you don’t feel very safe in there because it’s very secluded,confusing to navigate, and if you’re by yourself, you really need to be aware of your surroundings because it’s very big and secluded. Definitely gave me “the shining vibes”. On a positive note the storage is clean and well maintained appearance wise.
Clean and well-maintained. Very flexible, great rate, lovely service; always ready to help.
Julia is awesome! Pleasure to work with!
Julia is very helpful, knowledgeable, cheerful and always ready to help.
Julia was very helpful! Great Customer Service!
Excellent customer service from Julia. 10/10
Very efficient and nice staff. Tammy and Julia are the best. The facility is very nice too.
Anna is so fantastic, so knowledge you as a company are lucky to have her!
Julia was very helpful! Great Customer service!
Julia and Laurianna were very helpful! Great Customer Service!
Norma was a great help on finding me the storage I needed on the ground floor thank you for your help and guidance through the erental process.
Process was very smooth, especially with the assistance of Tim. Tim was informative and helped ease any stresses one could have about the process!
Júlia and Norma were very helpful! Great Customer Service!
Julia and Norma were very helpful. Great Customer Service!
Lady was great and helpful!
Julia was very helpful and knowledgeable. She made the process easy and it takes away one less stress from moving.
Booking a rental unit worked like a charm with the online system. Pretty convenient location and easy access to major roads and freeway in the area.
AMAZING TEAM and Service! The rates are fair for the market. The facility is clean. I would like to mention just how amazing the manager Julia Stewart is. As many people know moving and storage can be stressful. When I put many of my things in storage, I had accidently left a blue gym bag out in front. I didnt event realize it was missing (yet). When I came back in a couple months, Julie walks out and says "I have been waiting for you to get this back to you." Seriously that's amazing. So thoughtful and kind. Thank you Julia! Also I have to mention Julia's team as everyone there is quite friendly and very responsive.
Anna is awesome and super helpful. Came here last minute due to an issue with the other storage and Anna was able to quickly get a good deal and a fantastic unit. I had a 18 wheeler to unload and she made sure everything is in place. Thanks Anna.
Julia was very helpful! Great Customer Service!
Easy to rent. Julia helped to choose the correct storage.
Thank you !!
The staff at this location have been very friendly and helpful. In particular, Jennifer was very helpful on a recent visit. The facility is well-run and well-maintained. I've never had an issue with my unit on an upper floor. I would recommend this self-storage facility.
I recently had the pleasure of receiving exceptional service from Jennifer at the Public Storage location on 3033 Lafayette street, Santa Clara, CA . Jennifer went above and beyond, staying over time to assist me with my storage needs. Her dedication and helpfulness were truly remarkable. I highly recommend Jennifer to anyone seeking storage assistance. She is a true asset to the Public Storage team.
Jennifer was so patient and kind. Helping me and the customer ahead of me work through our account access issues. She spent so much time to ensure that we understood all the options and walked me through the details. Excellent customer service. Thank you.
Jennifer was able to get my rent lowered on both my storages..she's very professional and friendly.
I don’t recommend this stupid place!!
Someone stole me my stuff!!! Around $25,000 dollars….and they paid me only $ 4,900 dollars after a year!
Julia and her team at the 3033 Lafayette location not only provided exceptional professional service for my friend Bill, but displayed the mindfulness, consideration, and overall pleasant experience as a new tenant.
On behalf of Bill, I want to thank Julia and her team for accommodating the best they could so Bill could have a more accessible unit with his current physicality limits.
Cheers to good health- mind, body, and soul.
Regards,
Bill and Abe
Julia was so helpful. Great Customer Service!
Julia was very helpful! She was super nice and made the experience very delightful.
Thank you for being helpful Julia and Mary
Julia is very helpful great customer service! This is my second time renting at this property!
Julia helped me find a storage and it was quick and easy. I appreciate her help, patience and positivity. Good customer service!
Look no further for the best Public Storage! I was undecided about what size storage I would need. Julia and her staff took time to make me feel comfortable about what size storage would accommodate my needs. I know my belongings will be safe and cared for here. The property is manicured and clean. You
Hello,
Julia is amazing she is very helpful during my transition to California I thank her for her kindness ! May God bless her.
Love the service
Commissioner, and family approved
Julia and Norma were so helpful great customer service
Julia is really great and helpful and always nice for all my storage needs. She deserves praise
because she is too delightful. Hope you have a good experience with her also. If so, write her a review too!
I had a bad taste with previous storage locations and how the "customer service" was never available to help when needed. I then had the need for a space again and came to PS. Julia has been amazing with customer service (which I am big on). Not only has this part of the process been great, she has always made herself available to answer questions and solve issues we have had with storage units. Thank you Julia!
I have been to several Public Storages and other similar places and this is by far my favorite facility… Clean, safe, and has the friendliest staff! Ms. Julia was super helpful and actually helped me find an amazing deal for a bigger unit online. Thank you, Ms. Julia! You’re awesome!!!
Julia is the best. She helped me work through a technical issue on the spot and was great to work with. Highly recommend this location!
Very helpful in answering all of my questions. Great customer service. I will recommend this location to my friends.
Great customer service, Tim was able to get me set up quickly and gave a tour of the facility. Very clean and well kept units. Would recommend.
Julia was very helpful. Great Customer Service!
Julia was very helpful great customer service!
Julia was a great help managing the cost of my space.
Julia made it super easy to get everything. She is above and beyond for the service. Highly recommended :)
Really friendly and knowledgeable. Julia was so helpful giving me a tour and walking me through the facility. She helped me through every step with patience and a friendly disposition. Wonderful experience.
Julia the property manager was very helpful and patient.
Thank you Julia for being very helpful and friendly!
Julia was very helpful. Great Customer Service!
Julia was a wonderful help for my mom and I. She has wonderful personality and a genuine sole! I will definitely continue to come back!
Good personality and very helpful with info
Julia and Roseanne were very helpful. Great Customer Service!
Best location and Great Customer Service!
Julia was able to answer all my questions with ease and made sure I was satisfied! Thank you Julia, you’re the best!
They were awesome help! So polite and kind, they were on top of everything. Gave us a great tour of the place and walked us through the entire process. 10 out of 10 would recommend!
Julia is so awesome. She has a great sense of humor and an awesome personality. Super amazing to work with. Great job Public Storage for having her!!
Julia was amazing! So helpful great service.
Hoping not everyone needs a storage unit but if you do give this place your first try. You can pretty much expect, well chances are they have the unit you need. Added to that you'll meet two of the most helpful and informed ladies in the storage unit business and they do it with a genuine smile. I've been with them 2 yrs and I'm still greeted with the same kind smile. Storage is what it is... These two make it a better experience.
Great staff with good hours
Julia was very accommodating when I came in to rent my space. She was professional and a pleasure to work with.
Overwhelmed
The young lady's name is Julia she is really nice and kind and very professional She explains to you whatever it is you understand and she is a very good listener I would recommend this site to everyone
Julia was very friendly and knowledgeable and the facility was clean. I would recommend this location to my friends and family.
Called to inquire about a unit for a family member moving to the area. Spoke with Julia and she was very helpful in explaining costs and payment methods along with hours of operation. My family member is coming from out of town and I feel comfortable using this facility with all the knowledge Julia shared. Job well done!!
My daughter and I began storage shopping last week and were so happy that we found this place at 3033 Lafayette Strett in Santa Clara. The access was a great shortcoming of the last 3 places we stored at, but this location allows access until 9pm, great for after work access. Their staff Julia was so helpful, friendly, and efficient that we probably would have rented even if we didn't like it as much as we did. The only negative at this point was an aggressive lady that we ran into yesterday evening as we took our last two loads in. This woman also rents there and wouldn't leave us alone until my daughter threatened to call the police.
Jeannie was exceptional. Extremely helpful and made the check-in process very smooth. Excellent service and customer support. High recommend this place.
Tim was extremely helpful in helping me exchange key, guiding me with using the Public Storage app. The facility is very clean and neat under Tim.
Wonder help from Juliet, she help me a lot to getting the space 5 stars 🫡
Julia helped us during the check in. Very nice and helpful staff. That was very quick and we really enjoyed it. Strongly recommend.
Julia was very helpful! Great Customer Service!
Julia was amazing and answered all our questions. Made the process as smooth that it could be. Clean facilities!
Julia was very helpful and pleasant!
Had an awesome experience with Jean at Public Storage! She was super kind and went out of her way to get us a better deal than we found online. Setup was quick and hassle-free. Definitely recommend! Thanks, Jean!
Julia saved the day! I flew in to move my daughter out of her college dorm and my previous reservation was all messed up. But Julia took care of everything and we were on our way, unit secured, and everything was fine. Phew! A our sincere thanks, Julia!
Jean and Julia provided excellent customer service. Will continue to be a loyal customer.
Julia was very helpful and very polite. Explained everything very well!
I can highly recommend this place because this location is awesome 👏🏼 it’s safe, clean and what the most important that is people in the offices so helpful, polite and Professional! Thank You Julia and Jean to helping me all the time I have questions 🙌🏼🫶
We have been loyal customers to this public storage for I want to say over 2 years now and have never had an issue...it has been a while since we have had to come to the office but we recently received an increase in rate and came down to speak to someone from the office to possibly downsize. Luckily we met with Julia and she was a delight to talk to, very good sense of humor and very helpful. She put in a request for us to possibly get a rental decrease while we figure out if we do indeed want to downsize or just keep the spot we have. She didnt guarantee us that it would be approved but personally called us several hours later to confirm we had gotten approved! She definitely went above and beyond to help us and we truly appreciate it.
I came to Public Storage here at Lafayette st Santa Clara with my Aunt looking for a Unit to Rent and had no Idea where to start or what to do, but Thank God to Julia, she not only explained everything to me, but also made sure that I found the best price & A space that made me happy.
Julia's customer service is exceptional and has gone above & beyond to put a smile on my face.
Thanks to Julia, I'll definitely recommend my friends and family to this facility in the future!!
Mike is and amazing and helpful guy , clean place
Great place. Thanks Julia
Julia was such a helpful kind and informative person with a great smile , at the public storage . She is a very patient person and really cares about the customers want and needs in a storage unit was a pleasure coming here.
Fathima & Julia helped with accessing and renting the storage. Friendly staff and I would recommend working with them for any questions you have.
My experience at public storage was amazing Julia took care of all my needs and got me moved into my unit the same day. She made it simple fast and worry free, would highly recommend this location!
I have been with public storage since October
And I was greeted by a young lady by the name of Julia upon my arrival she was very welcoming and accommodate our needs The property is clean and quiet this place is definitely a plus
Julia, Milo, Tammy are hilarious. Soooo helpful made my experience great. I recommend this location to anyone. Great people. Great experience and glad I came and will stay here for the foreseeable future.
Julio is very good and professional.
We’ve had a good experience with the 881 Duane avenue location. Good service from Julia, good hours, no crime issues. Avoid the Lenfest location in San Jose. That one has gaps at the top of the units that thieves can climb through.
Julia and Milo were very helpful.Great Customer Service!
Easy set up and transfer from different facility and cheaper!Julia and Milo was very efficient and extremely helpful!
Julia provided exceptional service!
Julia has Great Customer Service. Very helpful. Give her a raise.
Julia is so polite and helpful every time I have an issue to resolve at the 3033 Lafayette location. She listens carefully and then starts taking action and keeps going until the problem is fixed. I had three different things come up just in the past month. She has helped with all three. She is a very customer service oriented Property Manager at this location who keeps the buildings clean and the operations running smoothly. She has been kind to me on multiple occasions.
Julia was very helpful and efficient with our storage rental.
Super convenient location. The place is maintained very well. Everything is clean and tidy. Tim does a great job not only keeping the place clean but also gave us a great tour on our first visit. Thank you Tim!
Julia was awesome very helpful. Great Customer Service!
Julia was very helpful! Great Customer Service !
Julia was very helpful and great customer service!
If you need a storage unit, COME HERE! Jean is awesome. She was a great laugh and has amazing customer service. Thank you again for making this experience a memorable one :)
Julia helped me today. She is great! Thanks for the help!
Julia was fantastic in signing us up for our storage unit. Super easy access and process from start to finish. Highly recommend!!!
Julia was an amazing help, her costumer service was wonderful
Great job. Gabrielle has a Nice personality and gave great service
Julia was super helpful and super nice. Great experience.
Due to an unexpected and sudden death in the family, I needed to transfer ownership of a storage unit and didn’t know what to do. Julia helped me initiate the paperwork, pay for the unit and gave me her card to follow-up with if I had any questions. She was kind, sympathetic and efficient while explaining what needed to happen. Not only that, but she was genuinely friendly and made an emotionally difficult process easy and even made me laugh while finishing up smoothly. 5-Stars all around 😊.
I had a learning experience with Julia, she had help me with storage fee. And, I am very grateful 🙏
Julia makes this Public Storage facility great. I arrived shortly before closing time and didn't know what to do. She calmly helped me and even stayed a little past closing to help me with box purchases. She's personable, professional and truly cares about her customers. I recommend this storage facility because of Julia!
Manager Tim has been extremely helpful in resolving a number of issues with my unit. He is polite, friendly and has excellent relationships with members of management. He will go all out to help a customer in need. I would give him 6 stars if I could!
Tiffany and PM Julia are awesome with helping me financially because they just lowered my rate and let me know options to help with money.
Great location, lost my keys on day 1! Juliette in the rental office was god sent!
Public storage is public storage this one is a little bit small compared to the unit advertisement size and you should be careful because any public storage is allowing to increase the rent for unit's that you have for a long time without any notice
Julia was absolutely amazing! I made a reservation online and she made the process super easy when I got there. I had an issue with the pricing but she got confirmation to honor what I had seen online. The facility is very well kept and clean with ample amount of unloading carts and space. Highly recommended! Thank you
Staff were awesome and had a great customer experience.
Julia and Julia were very helpful and accommodation I highly recommend!
Julia and Julia were amazing! They made it so easy to coordinate from Boston to California. Highly recommend!
Gabrielle was very helpful great customer!
Julia was very helpful great customer service!
Julia was super friendly and made sure I was taken care of. She is the best!!!!
There are several reasons why I keep my storage in Public Storage and this location! Honestly, your supervisor Julia! She is great at her job. You can tell she loves her job.
She is knowledgeable, kind, courteous. And she’s looking into other options for me because of my financial situation. I appreciate that! There are other staff that I’ve met as well. Another Julia and there is a trainee and they are very kind. Respectful. I appreciate that as well. I love my storage over here at 3033 Lafayette in Santa Clara! I know I can go to her the staff and they will help me if need be. Thank you!!
Angelica Helped Me Today , Very Helpful
Julia the manager was amazing and helped me with my rental agreement and I am so grateful! I wish more people at Public Storage could be as helpful as her!!
Great service with Julia!
Tim always goes out of his way to help and connect with his customers! He’s the best!
The property manager Julia is amazing! Very professional, sweet and helpful. Thank you for everything !!
Hi Julia
Thank you so much
We need more people like you
Have great day
And god bless you
A wonderful and helpful experience . Met all my requirements promptly and with no hassle whatsoever. Thank you Julia.
Juliet was so good she took very good care of me and was very patient answering all my questions. Got my space rented in no time I really appreciate y'all and the staff here.
Julia was very helpful, getting me moved into my unit
Very nice people work here. Helped us open our unit when we lost our key :)
Julia the manager at this location was very nice and helful. Made my stay very welcomed. Thank you Julia S. !!! Till i need storage again ...i will come to your location!
So I felt like I needed to say thank you again to Julia! I was in there recently and was helped out by her. She really was a kind person who listened to what I was in need of. Unfortunately she didn't have the space I was looking for, however she did help me find the size i was looking for at another Public Storage that was nearby. ..and even helped me get the one I needed... who does that? I'll tell you who... Julia S, that's who! Thank you again for your help Julia! If I need another storage in the future, I'm hollering at her first!
On Monday I called and spoke to Julia S. I needed to get another unit, due to a situation I was dealing with. I just got back into town and was unable to search for what I needed She was so helpful helping me find what I needed. She went above and beyond to help me out. I appreciate all her help and knowledge..
I had the best service experience I've ever had at a Public Storage from Julia. She helped me figure out my app on my phone and wouldn't let me leave until she figured it out. Highly recommend the location in Santa Clara, greats rates and great smiles.
Julia has been very kind and accommodating.She gave us an excellent service.
Julia was very helpful. She made my move in easy. Great Customer Service!
Julia was very professional and helpful.
Today I got locker all set and ready, all because of Mrs. Julia being patient and help me through this process she was really wonderful and send it for my locker.
Julia the property manager was amazing she was super fast an very friendly thank you for your help
Nice and clean self storage property. Received great customer service from Linda for processing a return for another facility. She was extremely prompt and courteous.
I was at the 3033 Lafayette facility on Sunday to resolve some billing issues. Julia was very friendly, courteous, and extremely helpful. I am glad that I came across someone like her. Keep it Julia.
This is the best storage in Santa Clara, ask for Julia. The best!
Julia was extremely friendly and quick! She was very helpful!
Julia was awesome! We initially came to the wrong location, but glad we did. Julia was friendly, helpful, and we even got a better monthly quote than what we had first thought we were going to be paying! YAY!!!!
Amazing customer service by Julia everything was straight forward and to the point!
Julia M. Has Great customer service
Julia and Julia were very helpful!
Julia and Julia were Great! Good Customer service!
Julia and Julia have been very helpful and very friendly today, thanks guys!
Shoutout to Julia for an excellent experience today! She was very patient and consultative, showing us around to multiple units and helping us walk through our selection process.
We actually finished the signup process 5 minutes before closing, but you never would have been able to tell--Julia was cheerful and accommodating the entire time.
Thank you Julia!
Julia was very helpful and Great Customer Service!
JULIA is amazing. Thank you for being so helpful
Julia, Liam and Jail are the BEST!! Extremely helpful staff!!
I love your site....
Julia was very helpful in getting me setup. I was in and out in 30 minutes without any issues. I would recommend this location for your storage needs.
Julia is very helpful. Great Customer Service!