Public Storage Self-Storage Units at 14280 Washington Ave, San Leandro, CA

No one is ever in the office, they run their own hours here and apparently the office opens and closes whenever they want it to when online it says open til 9pm. They are closed on Mondays but online it says they’re open, the office has its own hours but it is not posted anywhere at the location or online smh Don’t waste your money here it’s obvious they dnt want your business👎🏽👎🏽

Kumar is the best! Thanks kumar! :)

Thank you Kumar ,Customer service here is great . Highly recommend this place to all potential new Customers.

Thank you Kumar great Customer service.

Kumar helped me and was terrific . Great customer service !!

He has amazing 5-star service. Kumar is a sweet man, and he handled our reservation when he was about to leave. We came twice - once for boxes and then for our car, and everything was seamless. Kumar is kind, funny, and gives quick and clear service! This location checks all the boxes for a great experience. Update after 1 year of usage, 5/30/2024: I'm sorry, I didn't want to leave this review, but we were played during the duration of a year we were out-of-state and our things were in this storage. A small unit was $71 when we initially received it last June. Now the price is $117. And our unit for our vehicle (that obviously can't travel with) started at $258 monthly and now it's at $466!!!!! (And would've been over $500 in the upcoming months.) Despite the fact that Kumar informed us that the price of the unit would be the same every month (even did the math for us to calculate for a year we'd be using it)... we let it go and chalked it up to inflation. What really set it off wasn't the inconvenient fact that they were required 30-60 days in advance to "set up" move out and pay egregious move out fees. No, the WORST part was when we set up the move out date, NO ONE told us that it'd have to be at the end of the month or we'd be charged for an additional month even if we will not be using it. For context, we will be retrieving our vehicle on the 2nd of the month. But since it's not the end of the month, we are forced to pay an additional $500 to move out and pay for a unit we will not be using. Why weren't we informed at least about this policy, so that we could make arrangements to come sooner? It's classless, tasteless, and malicious. If you do decide on Public Storage, remember to ask about all of the fees. Be cautious. We were price-gouged and misled. It's unfortunate and should never have happened. Whether this is a company policy is irrelevant because Kumar chose not to inform us and pocket the extra money. We told him a month in advance about our desire to move our vehicle, and he chose to withhold that information. So buyers beware. By the way, Kumar asks people to review his franchise the day of service so most if not all of these reviews (mine included) are without experience. Do not be fooled. Once again, be cautious.

Excellent customer service Mr Kumar.He’s attentive to your needs and makes sure you have positive experience

Really friendly, property manager Kumar! So helpful and fast service! Yay got a good 1/2 off holiday deal.

Exceptional Customer service by Mr.Kumar .He fosters positive and respectful relationship with tenants, ensuring their needs are met in a timely and efficient manner.

Awesome customer service by Mr.Kumar .This is good location looks clean will always recommend this place for all your storage needs.

The staff at the San Leandro location on Washington Avenue are super helpful. Five stars for Kumar!!! My assistant hasn’t stopped talking about how helpful he was to us, as we were working to empty my storage unit before the next billing. She and some of her family members also rent storage units at other locations, and she said he’s the most helpful employee she’s ever met at Public Storage - or any of the many other storage companies her family has rented from over the years. Go Kumar :-) Public Storage, this man deserves a raise!

Exceptional service from Kumar at Public Storage! He not only gave us a thorough tour of the property but also went the extra mile by carrying my niece down the stairs and helped us navigate through last minute changes to our rental. His attention to detail and genuine care made our experience truly memorable. Highly recommend, thanks Kumar!

Highly professional and reliable. Kumar consistently delivers exceptional customer service, ensuring a clean and well- maintained property. I strongly recommend him to anyone seeking a well maintained property!

Awesome customer service by Kumar very welcoming and prompt helpful.Will recommend to my friends and family.

Kumar is an EXCELLENT PROPERTY MANAGER!!! He is extremely helpful, caring, and supportive. He's ALWAYS available to help out in any way he can. I am VERY appreciative of his GREAT customer service.

I’m a customer at the San Leandro public storage and the facility is always clean and nice looking and the property manager is always nice and professional, he should get a raise for the good employee he is, thank you. David

Very clean and has great customer service. Kumar is great!

My first time renting a public storage and to be quite honest, I was a little skeptical about the whole procedure. Called the location and scheduled an appointment with the property manager-Kumar. He was lovely and very helpful. Took his time to help me figure everything out.! also, I would like to mention the property is located in a safe location and is very clean

Kumar was AWESOME!!! He was very helpful and understanding.!!! I had to come back and do it again!!! So very happy and grateful for Kumar! If anyone ever needs a storage you need to come here!!!

Kumar was very professional and gave 10/10 experience

Thank you Kumar for provide excellent customer service. I am completely satisfied.

The Property Manager KUMAR is very helpful. Thank you for your help. Highly recommend this storage place.

Kumar was awesome at customer service!!

Awesome customer service by Mr.Kumar .This is good location looks clean will always recommend this place for all your storage needs.

Kumar the manager is very helpful , friendly and he gave me a very good deal on my storage unit.

The manager on site Kumar was very helpful with helping me with choosing the right size storage, and he answered all my questions.The storage is very clean and managed very well!

Kumar is amazing,this the best place to store your belongings.I love service the customer service here.I highly recommend this place for all storage needs. Kumar you are Awesome , see you soon.

Thank you Kumar for your great help , very knowledgeable and great service . Highly recommend this storage to all customers

Manager Kumar helped me He was great !

My husband made the recommendation to get a storage unit since all my personal business items were a little to much for our house. I began with some research online and found myself a nice 5X5 unit, I made a reservation online to take a look at it. Kumar the representative gave me a call a little while later to confirm the reservation. (loved the quick follow up). I managed to go in person to take a look at the unit and Kumar was very helpful in finding a unit that fit my budget. he showed me a 5X5 then after some conversation we found that too small. He also showed us a 8X10 and 5X10. We ended up on a 10X10 because that fit my needs after some recommendation from him. I really appreciate Kumar going out of his way to show me different units and helping me find the best one for my needs. I would definitely recommend getting a storage unit from here and speaking to Kumar. 10/10 EXPERIENCE.

Thank you for Mr. Kumar for help setting up my new unit.

Thank you Kumar for your help.Awesome customer service.

ㅎㄱㄷ묘 ㅓ디ㅔ

Thank you Kumar for help for setting up my new storage unit, will always recommend this place to other potential customers. Kumar you are awesome.

Kumar is amazing!!! The best!

Kumar was very helpful and polite. Great service during a stressful move.

Although, my unit was in the building across the street,on East 14th Dawn was able to help me complete and process the application . 5 mins. later I was ready to move in my unit...friendly and full of information Dawn made it all easy for me.....Thank You , Dawn !!!!!

Amazing service. Kumar is an exceptional employee.

Kumar is amazing,this the best place to store your belongings.I love service the customer service here.I highly recommend this place for all storage needs. Kumar you are Awesome , see you soon.

Awesome customer service by Kumar, very helpful Will always recommend this Storage.

Kumar has been very helpful since day 1. His customer service is excellent and his awareness of the property and what is going on around us makes me feel safe and confident renting here. I would highly recommend this location for any future renters. Thank you!!!

Mr. Kumar is friendly, informative, and helpful. I really appreciate his great service! He has helped me in person or over the phone and always with a supportive attitude. Thank you, Mr. Kumar!🌟

So many things to mention about this facility, but the one I want to highlight is Kumar. Kumar is excellent in managing, keeping the facility well maintained and his friendliness is by far unmatched. He is always very welcoming and makes time to say hello to my husband and I. It is always a pleasure to see Kumar when we make our visits. Thank you, Kumar!

I have left a review before about this location and I just felt I had to make another review. I have been renting out spaces at Public Storage for 2 decades and this location and Kumar is by far the best. Kumar always looks out for everyone's best interest at PS. He has been so helpful in my storage needs. Kumar! I thank you for everything and keep up the amazing work!

Great facility with friendly and professional staff. Kumar is amazing!!! Would highly recommend.

Came out to check out the storage unit, they had really great discounted rates for July 4th specials! Office associate Selina was really helpful with offering to check out each unit I inquired about, giving price listings, online and in store availability! Awesome experience and all questions were answered! Official new member of service! Thank you!

This public storage location is one of the best I’ve ever rented a storage space from! Not only is Kumar and the staff amazing and so helpful, they made our registration and move in process a breeze! The customer service alone is outstanding and the facility is super easy to navigate and very clean. I’d recommend it this location to anyone looking for storage rental space!

Kumar is amazing! If you choose a public storage definitely get the one on Washington ave in San Leandro!!! I love the customer service I receive every single time especially as someone who sometimes can forget to pay. I appreciate his call reminders so that I can avoid late fees and he is very kind! The best! And the storage units are clean

Lunar was so kind an helpful with the whole process. I had called to confirm and there wasn’t a record of it so he went above an beyond to help me out. Definitely recommend!

Kumar has helped me tremendously, was the most smooth transition I ever experienced with public storage. Thank you Kumar!!!