Public Storage Self-Storage Units at 2011 Marina Blvd, San Leandro, CA

Evelyn has been an absolute great person to work with while I’ve had my belongings at public storage. She has always been very helpful and accommodating whenever I needed help. She is definitely an access to public storage and I will miss seeing her

Evelyn provided excellent customer service.

Evelyn, the staff at the storage site was very pleasant and professional, which was great. I have encountered in the past really sketchy on site staff for public storage, and this experience was pleasantly different. She made me feel comfortable and assured that I have made the right decision In my choice.

I am a new renter and had a general start up question. I had to leave a message, but the property manager, Evelyn, called me back within the hour and answered all of my questions - very courteous and resourceful. I also want to thank Public Storage in general for a smooth transaction as well!

3/28 UPDATE: Since posting this review five days ago, Orange Door (Public Storage's mandatory insurance provider for this location) denied my claim, meaning I've lost several irreplaceable items and am out thousands of dollars worth of clothing items and shoes. Calling this retaliation feels disappointing but fair. ORIGINAL REVIEW: I rented a space for most of last year and unfortunately had a few thousand dollars worth of precious and irreplaceable clothing items go missing. I've been working with Sedgwick, Public Storage's insurance provider, for almost six months and have seen zero progress. My storage unit was also filthy and had a large, unsecured opening at the top when I checked in, but the desk person on the day I checked in told me it was all they had (only option was to go elsewhere without a refund), forced me to purchase their insurance (even though I had my own), and also maybe tried to flirt with me (they might have also just been super depressed and lonely and maybe just needed a friend). Public Storage insurance requires you to contact the property manager, file a police report, and work with Sedgwick to file an insurance claim for anything that's damaged or goes missing. The listed phone number for this property goes to the generic Public Storage phone tree and will not route you to the property. I also have a shared unit with a friend at a location that has an excellent property manager, and not even she can get through to this San Leandro location even though she is also a Public Storage manager and is also based in the Bay Area. I didn't have any food items in my space, but I also noticed a visibly large trail of ants using my San Leandro unit as a thoroughfare to access other units while I was moving my final items out. My experience with this particular Public Storage has been so bad that I've been considering never renting from any of their locations again. I have a new unit in Washington state that's reminding me that all of Public Storage isn't evil (Sedgwick definitely is) but that locations like this one in San Leandro really need to step up their customer service and security. I'm going to keep fighting to either get my clothes back or to get this claim processed so that I can buy some new ones, but I'm really not optimistic at this point. I see this Public Storage location responding to Google reviews, so maybe this will help? I'd love to be able to close this out after half a year of stress.

what really sets this storage unit apart from others are their employees, specifically Evelyn. She has been super friendly and helpful throughout my whole time using this storage

⭐⭐⭐⭐⭐ Five more Star's. Evelyn and Lisa and the Lady I met today, very friendly ladies who work there. Outstanding customer service.👍💯😎

It was a joy meeting Evelyn at Public Storage ; at a time when things are chaotic, Evelyn made it very simple and easy with that’s a smile on her face.

Evelyn is the absolute best! She has helped me with multiple storage units and is very kind and helpful.

Evelyn was a great help definitely deserves all the praise today!

Truly appreciate working with Evelyn at this Public Storage location. She is knowledgeable, helpful and timely with reminders and information. The storage location is very convenient and accessible.

Outstanding service from Evelyn at Public Storage! I had an amazing experience at Public Storage, thanks to Evelyn! From the moment I walked in, she was incredibly friendly, professional, and knowledgeable. She took the time to explain all my options answered all my questions with patients and made the entire process smooth and stress-free Evelyn went above and beyond to ensure I had the right storage unit for my needs and her attention to detail was impressive. It’s clear that she truly cares about her customers and takes pride and providing top-notch service if you need a storage and want a hassle, free experience I highly recommend visiting Public Storage and asking for Evelyn. She’s the best.!!!

Easy going. The manager Ms. Evelyn knows the property very well and gives you all the right information. While I had my stuff there it felt safe and secured.

My rent went from $149 in February to $251 in August When I asked about the rent increase, I was told it was normal and my rent would continue going up about every 6 months. Time for me to go Bye-bye.

Evelyn was very helpful getting me set up with my new storage. She even showed me how to get access to my unit and very reliable information from Evelyn.

Evelyn made my public storage leasing a breeze and she was very nice and helpful! Would definitely use public storage again for any storage needs!

Evelyn was so sweet she's so helpful.

Evelyn is very friendly to assist me to change my storage space today! First time been to public storage and she’s very patently guiding me to uses the lock! The office might not open on weekends so call in advance if you need help. If you are new customer, just open your space door and the lock/keys are inside your space.

Just want you guys to know how much Evelyn went above and beyond to make sure I was taken care of and she really did awesome job your company needs more people like her.

Evelyn was beyond helpful and had some of the best customer service skills I’ve experienced in a long time. Facility is clean and close to freeway. Could not recommend more.

Evelyn was extremely kind and helpful with my rental process! I needed help getting my lock replaced, and she went out of her way to assist me. It was an absolute pleasure working with her!

I really recommend renting a storage unit here! I was a bit sketchy being that its in oakland and the homeless situation. But it's really clean and spacious. Cameras on site and in view. Ms.EVELYN is AWESOME! She is very friendly, helpful and straight to the point so that you can get on your way if your on a time limit.

Evelyn is super helpful and made the reservation super quick and easy

Great customer service units are clean reasonable prices never had any issues..

Evelyn is wonderful and an asset to your company. She is friendly, polite, and professional. The rope on the end of my unit just ripped and she replaced it promptly.

This storage facility is great! I love that it’s a lot wider than what we had at Extra Safe Storage nearby. Very easy for 26 ft truck to drive in and park. Evelyn at the desk is super helpful and friendly.

Evelyn has been a life saver. Trying to rent storeage on line was harder then they make say. Evelyn Nice and very helpful. She is a keeper

Great location and clean units. The app is very conveinent and easy to use for getting in and out of the gate. Evelyn in the front office is great too, very helpful and took great care of us over a very hectic move in weekend. Can't say enough good things!

I had a great experience with the manager Evelyn, she helped me understand what I needed to do to set up/vacate my unit with a great attitude. Prompt communication and easy usage. I will use this storage site again if needed.

Nasty costumer service , they just care about your money , want me to wait 24 hours for manager appointment lol 😆 it is Jesús crist? Just around the corner extra space storage FISR MONTH FREE IM JUST WAITING TO GET MONEY REFOND

I was helping a friend move out of her storage unit at the public storage on Marina boulevard in San Leandro. I was interested in renting a unit and spoke with the property manager Evelyn she was very helpful . She answered all my questions and when I'm ready to rent I will definitely come back here I would give her 10 Stars if I could. Evelyn keeps the property clean and inviting. I would recommend anybody looking to rent come here.

Storage manager Evelyn on Marina in San Leandro is very accommodating and helpful if you have any issues. Thanks Paul Wolfe

Evelyn is my girl! She's so Efficient, Knowledgeable and Friendly! I trust her with my storage always!

Evelyn was the best! She was on top of everything and the nicest. So grateful for her and making this process easy and smooth (:

Great experience first time renting storage. Ms. Evelyn was exceptional! Professional, courteous, fast. Her great customer service skills are rare today.

Love this place! Evelyn is always cheerful and anytime that I have questions she has the answers. Highly recommend this place...

I had the pleasure of my custom service Evelyn always helping me with a smile thank you.

Evelyn was very professional and helpful with my questions about the different sizes of storage they offer. She was able to help arrange a space big enough for my content. I appreciate all your help, Evelyn. I highly recommend this storage location. Easy access to freeway, safe, and clean.

Great customer service with Ms Evelyn

Thanks Evelyn for your great customer service. Your professionalism and eagerness to assist are truly appreciated. Additionally, this location is not only pleasant but also clean and safe.

Public storage is great! My favorite one is in Sand Leandro on Marina blvd! It’s neat , clean and customer service is wonderful ! Thanks to Evelyn!

I went to 3 other facilities and everyone was not as helpful as evelyn was. She explained the process and helped me from start to finish. Very good customer service

Evelyn was awesome helping me out with my unit. The rope broke and she was right there with a new one I didn’t even have to ask.

Evelyn help me today and was very nice and professionalI always come here to pay my storage bill and my unit is in Castro valley but I come here because of Evelyn she has good customer service always 5 stars across the board......

It was a pleasure working with Evelyn. She’s an expert.

Evelyn is what makes this Public Storage worth not leaving. She is on top of making sure her customers are taken care of. She really helped me by giving me all my options on how to downgrade my storage unit and make sure I was getting the best price. She is so friendly and answered all my questions. She is the hidden gem of this company. Thank you!!!!!!

Evelyn was very helpful and I appreciate her help. I would give 5 stars plus.

Thanks Evelyn for all your assistance

Evelyn provided excellent customer service in renting my storage unit. Additionally, on a separate occasion, she provided me with information on how to properly store some of my items. Her work ethic and positive attitude have been greatly appreciated. Thank you.

Evelyn is a good employee. You should keep give her raise.

We had the best experience visiting this location on Marina Blvd. We were greeted with a smile by Ms. Evelyn at the front dest who explained all the diffent unit sizes and what would work best for what we needed to store. She took us to look at some units which gave us a visual on how much room we would actually have. She was kind, knowledgeable & respectful. Thank you Ms. Evelyn Public storage is blessed to have you as one of their employees.

Evelyn was wonderful and very helpful overall very satisfied

I appreciate Evelyn she very nice and helpful to customers

Evelyn was wonderful! Her customer service was great. Your company is lucky to have her.

I’m very happy with Jackie because she has excellent service and help me with public stores app in my moving help me all benefit’s thanks

As of November 5, 2023, there is a serious rat infestation at this facility. The manager at this facility is a very nice person, but I contacted the company's customer service, and they couldn't care less about the rat infestation. Do not rent here at all until the company addresses these awful conditions and does something about the problem or all your belongings will be ruined by rats. I only have tools and building materials in my unit, nothing to eat, but still the rats enjoyed themselves in my unit - urinating and dedicating over everything.

Evelyn was great and helpful.

First off the prices are ridiculous I've been there probably 3 years now and from the minute I moved in the rent just kept going up and up and up to outrageous amounts and I'm not talking like a 5 or 10 or even a 15.00 increase I'm talking like $30 increases okay and another thing is the hours are lame okay the office is only open until 6:00 and many of the times including just this month I go to pay my rent and the person who is supposed to be in the office is never there it's really frustrating you know and I just recently switched the units to get a better deal because my the price I was paying originally was outrageous and I couldn't afford it so I switched less than 6 months ago and they raised my rent again next month is going up another 25.00 it's ridiculous and I can't wait to get away from the storage place there are the worst I've ever dealt with

Stay far away from this location. All our items got ruined from mice feces and urine. We had no food in storage. We found a treatment leftover in our unit. They must have skid it under the door. They knew there was a problem and never notified us. They were nothing but rude when we tried to get help.

This place is super clean and easy rental process. Unit ready same day! Evelyn was super helpful with my random questions on the unit. This place is well taken care of!

I had a very good experience at the public. Storage on marina in san Leandro the lady that i dealt with name is Evelyn. She was a good go to person. Appreciate what she done for me, thank you.

My experience was with Evelyn. She was a great go to Lady for what I needed For my storage She's the best. I will continue dealing with public storage on Marina. Thank you, Evelyn.

Evelyn is an extremely helpful and courteous manager. Made my move in experience very easy and answered all my questions. I use location for business and it allows for an optimal experience

Evelyn gave great customer service. Quick Response times. I had a unique issue with a lock and she had it fixed within an hour so i could keep moving stuff into the unit that day.

Hello today Bennie help me get my refund for my lock thanks 👍👍👍👍👍

Evelyn was a great help to me, Thanks Evelyn!

wonderful service!!!!

Clean great staff Evelyn was a gem

Extremely knowledgeable, Very polite and gave us all the information we needed. Her character and personality made it very easy to complete the task . Enjoyed working with Evelyn.

Evelyn was very helpful getting everything set up very quickly!

Evelyn kept good energy with me and all her customers. She communicates well with everyone. The property is always kept clean and tidy. 10/10 would recommend!

Lisa was of great assistance, she helped me a lot with my questions very kind and helpful 10/10

Lisa was helpful and understanding. She went above and beyond to help make renting a space for my mom a positive, easy experience. She represents the company well.

Evelyn is excellent and exceptional service.

I had a great experience at this public storage location. The manager, Evelyn, was very friendly and accommodating. Would recommend this location for all your storage needs.

Great service with Evelyn here on Marina.

April had very good customer service it was excellent .

Evelyn was amazing!

Evelyn is best and was very helpful.

Love the fact that I can drive up to the unit and Evelyn's positive attitude convinced me to rent 🙂

Evelyn is very professional, welcoming, supportive and this is a very encouraging attribute of her. Considering her services, I can’t think twice in recommending public storage to every potential customer.

Great customer service! Evelyn was very professional and informative.

Evelyn was so helpful and had the best customer service I’ve received in a long time I highly recommend getting a storage unit here they are the best

Evelyn was great and very helpful.

Very Very nice and helpful. Knows what she's doing! Evelyn ! 5 stars!

Evelyn has excellent customer service and she is very nice.

Evelyn was amazing!!

I'm pretty new to public storage on Marina Blvd but so far I'm really happy and satisfied. Evelyn is really friendly and helpful. I love that she keeps the place really clean and makes sure you're happy with having a storage unit at this facility. I highly recommend public storage on Marina Blvd. In San Leandro.

Evelyn was very helpful on my first day and answered all of my questions. Fabulous Customer Service !!

Excellent customer service, Evelyn made the rental painless.

Evelyn is so great and is always doing a fantastic job.

Evelyn gave an amazing personal customer service. I walked in for enquirers, and she simply explained everything to me to the “T”, and showed me the Unit. I came back a week later to book the unit, and immediately I walked in, she welcomed me joyfully, and helped me as efficiently as possibly.

Latoya was very helpful , Patient, understanding, no rush, great service

Evelyn is absolutely amazing! Kind, helpful and fun to come visit. I would give her 10 Stars if I could.

Evelyn has The Best customer service!!! Lisa kemp

This is a great place to have storage. Evelyn was a great help and amazing person to assist in these matters.

The facility is amazing and clean.The site Management Evelyn keep this place clean and Organized has taken good care of its renters if there is any problems

I must say Evelyn provided excellent Customer service. Very thorough with information, and took her time to show us what units were available. Service was great, office was clean and so was the bathroom lol

Evelyn is always very helpful in everything we need. We’ve been on this location for 5 years and hope to keep storing here for many more.

Good service Evelyn

Evelyn was a great help and answered all of my questions about the units. AMAZING CUSTOMER SERVICE!!

Evelyn was great. My experience was pleasant.

Evelyn was a great help.

Awesome staff especially Evelyn

Evelyn and Latoya were wonderful and very professional.

The property manager, Evelyn, is absolutely wonderful! She answered any and every question I had and made the process very easy. She helped to make sure I got the best rate possible for exactly what I needed. Thank you again Evelyn!

I’ve had this storage unit for almost a year and it’s been great. Evelyn was very helpful getting us setup. I even lost my keys recently and she made the process of getting a new key easy as ever!

Evelyn was great! She keeps her facility in top-notch condition. Her presentation was warm and helpful.

I had a wonderful experience with Evelyn and she helped me to get my storage space very quickly and attentively. She's great and Public Storage needs more customer service representatives like her.

Evelyn was wonderful. I felt secure and that my belongings was safe there. Good place.

Evelyn is the best !

Had a very pleasant experience with Evelyn !!

Evelyn was AhMazing!. Thank goodness for her, she made it so easy for check in and renting. Helpful, goes the extra mile and wants to please. Thank you Evelyn.

Bennie help vacate me

This storage place makes it so easy to make changes as needed. I’ve stored stuff here for 3+ years. Evelyn, who runs the place, is unfailingly professional, kind, efficient. She always lets me know my options and gives me information on best deals. Ive added a second unit and then Ive consolidated to a larger unit . The whole place is kept clean and secure. Prices are competitive. I highly recommend!

This is a great place to store your belongings thanks to Evelyn. She has always answered my questions and guided me on my next steps as a customer here. Thank you Evelyn for always providing high class customer service.

Peggy was awesome! Super helpful and knowledgeable.

Evelyn was informative and cooperative. Very understanding.

Evelyn gave me one of the best customer service experience ever very helpful and answer every question with out hesitation

Evelyn was not only extremely personable, down to earth, professional, but very professional. It’s been years that I’ve been treated so well and she never rushed me on the phone or in person either. She really puts her heart and soul into satisfying her customers above and beyond! Thank you so much for hiring Evelyn because if she wasn’t here I would probably go to another storage place. Thank you Evelyn for everything, but most of all for you being you!!!!

Evelyn did a great job checking us in!

Evelyn was very helpful in getting me a larger unit that I need. Friendly and courteous

I appreciate the great customer service I received today from your employee, Evelyn. She was pleasant and professional and handled my situation promptly and to my satisfaction. Thank you Evelyn

Evelyn was a great help finding me a storage to fit my needs. He stayed on task and went through step by step to the end and got me the best deal on the storage I need. Thank you.

Evelyn provided great service. I was looking for a a unit that was clean. She helped made the process very easy and offer options to where it was very convenient. I love the e-rental process. I will always use public storage at this location because of the great experience I have received from the manager Evelyn!

The manager Bennie was a rockstar in helping my family find the perfect space

I’m so glad I came here for my storage space. Awesome service from Evelyn that works on the weekend. So polite and welcoming. Highly recommended place.

Evelyn was extremely helpful getting me a unit in this location very informative and amazing. Thank you Evelyn will be referring people to you.

Super friendly let me know of several things I wasn't aware of so super knowledgeable. I would give ten stars if possible.......

Easy peasy! Thanks for the east after hours system and $1 intro.

Very professional, fast service, and courteous and keeps this place very clean.

I had a very pleasant experience and received incredible customer service, Evelyn was very courteous and patient with me, she helped me find exactly what i needed, she answered all of my questions in a very efficient and thorough manner. I couldn't be any more satisfied with her service, THANK YOU EVELYN

I had the pleasure of dealing with Evelyn today. She was extremely professional and very curteous. She took her time explaining everything to me in great detail. Not only was she personable with me... I witnessed her as she knew the names of her clients that stopped in to the office, which showed me how much she loves her position and is in tune to all aspects of her job. Evelyn is very personable and very professional. I thank you for having such a fabulous young lady working here. She is an asset to your organization!!!

I frequently use this location because of Eveyln. She has a great attitude and always helpful.

Evelin the manager was kind and so helpfull in trying to find me the best option in size and rate for my needs of storage. I got a fair price and I even got a unit for 1 the 1st month. I'm happy that I found a good place to storage. also I love the hours they have. 6am-845pm I can go and get things or storage things after a long day of work. Thank you and keep the Good work.

They didn't contact us when we were a day late and almost sold all our stuff!! They don't comunicate and need to make up $$so the can auction off your belongings. I also tried to get my deposit back for a lock they insisted we needed even though we had our own lock. When I returned their unneeded lock they refused to give me my deposit back ( Evelyn). This lock you can't use at all cause it's custom made for their unit!! Very bad company. !! Even the one in Hayward off huntwood Rd. Off harder at. Is bad and RAT INFESTED!!

Gina helped get the job done this morning

I loved the service that I received from bennie today he was so helpful I give him a 5 star rating today q

Evelyn is SO nice and so helpful! She helped me book multiple storage units and held my hand through the entire process. She’s knowledgeable and went the extra mile multiple times to help any way she could, will definitely be a customer at this location any time I can because of the experience I had with her!

Clean, convenient, great service! Evelyn was wonderful to work with… Thank you!

Man if you don't know this location Public Storage was the best experience I ever had! I had a unit almost 2 years. Evelyn always gave me good customer service. Always gave me a courtesy call before my rain is due. If I ever needed to refer a friend to Public Storage this is the public storage I will refer them too they would not be disappointed either. Thanks again Evelyn 🥰

Evelyn is so professional yet down to earth!

I have been coming here for quite some time and Evelyn has been so attentive and helpful. She always has a smile on her face and is always in good spirits! The remodel looks great! Clean and simple.

I had a great experience at this location! The service was great and the rental process was quick and easy. The location was clean and seemed safe and secure. I received excellent service from Evelyn when I called seeking information about my account. I’ll definitely be using them again!