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Public Storage Self-Storage Units at 684 Lenfest Rd, San Jose, CA
Property Open
Mon-Sun 6:00 AM - 7:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 7:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
One-time $29
admin fee applies.
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5'x5'Online only price$ 27/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- locker
$ 27 /mo $ 34Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x5'Online only price$ 38/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 38 /mo $ 47Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
Convenient Locations -
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Advanced Security Features
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5'x5'Online only price$ 42/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 42 /mo $ 53Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 42/mo
Small 5'x5'- elevator access
- inside unit, rollup door
$ 42 /mo $ 53Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 59/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 59 /mo $ 74Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 59/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 59 /mo $ 74Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x5'Online only price$ 75/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 75 /mo $ 94Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 75/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 75 /mo $ 94Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x8'Online only price$ 78/mo
Small 5'x8'- elevator access
- climate controlled
- inside unit, rollup door
$ 78 /mo $ 98Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 102/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 102 /mo $ 128Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x7.5'Online only price$ 104/mo
Medium 10'x7.5'- elevator access
- inside unit, rollup door
$ 104 /mo $ 130Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 106/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 106 /mo $ 132Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
8'x10'Online only price$ 112/moMedium 8'x10'- elevator access
- inside unit, rollup door
$ 112 /mo $ 140Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
5'x12'Online only price$ 113/mo
Small 5'x12'- ground floor
- climate controlled
- inside unit, rollup door
$ 113 /mo $ 141Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 126/mo
Medium 10'x10'- elevator access
- inside unit, rollup door
$ 126 /mo $ 157Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
8'x10'Online only price$ 127/mo
Medium 8'x10'- ground floor
- inside unit, rollup door
$ 127 /mo $ 159Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 128/moLarge 10'x15'- elevator access
- inside unit, rollup door
$ 128 /mo $ 160Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x10'Online only price$ 134/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 134 /mo $ 167Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 134/moMedium 10'x10'- elevator access
- inside unit, rollup door
- near door or elevator
$ 134 /mo $ 167Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x13.5'Online only price$ 138/mo
Large 10'x13.5'- elevator access
- climate controlled
- inside unit, rollup door
$ 138 /mo $ 172Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
7.5'x10'Online only price$ 140/mo
Medium 7.5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 140 /mo $ 175Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x9'Online only price$ 144/mo
Medium 10'x9'- elevator access
- climate controlled
- inside unit, rollup door
$ 144 /mo $ 180Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
9'x10'Online only price$ 152/mo
Medium 9'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 152 /mo $ 190Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 154/mo
Large 10'x15'- ground floor
- inside unit, rollup door
$ 154 /mo $ 193Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 158/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 158 /mo $ 198Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 177/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 177 /mo $ 221Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 177/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 177 /mo $ 221Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 182/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 182 /mo $ 227Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 189/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 189 /mo $ 236Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 208/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 208 /mo $ 260Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 225/mo
Large 10'x20'- ground floor
- inside unit, rollup door
$ 225 /mo $ 281Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 230/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 230 /mo $ 288Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 275/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 275 /mo $ 344Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies.
Some of Our Top-Tier
Electronic gates, cameras,
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Self-Storage Near San Jose
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North Valley San Jose Storage Units Near U.S. 101
This North Valley Public Storage lets San Jose customers choose from a variety of cheap storage units to find the perfect self storage rental for nearly any haul.
It's easy to spot this facility just south from the intersection of King Road and Mabury Road, a short distance from U.S. Route 101, Highway 130 or Interstate 680.
Just about 10 miles from the San Francisco Bay, a 5x10 storage unit is a great place to keep water sports equipment year round, from small kayaks and canoes to swimming, diving and boating gear.
Families in the nearby Commodore, Gilchrist or Gateway communities can easily declutter a packed garage with the help of a 10x10 storage unit to keep boxes, crates, tools and bikes all out of the way at home.
A local business along McKee Road that is getting tight on office space can open things up a bit by using a 10x20 storage unit to clear out extra office furniture along with equipment and supplies that are taking up too much space.
All of the storage rentals at this location are climate controlled storage units and indoor storage units. The friendly and helpful staff is on site 7 days a week and inside the rental office customers can also purchase assorted packing supplies and moving boxes.
With an exceptional quality of life and easy access to the best of the Bay Area, the San Jose area continues to be one of the most desirable communities for residents and businesses to call home. When the need for extra storage space pops up around the home or the office, this Public Storage in North Valley is ready to lend a hand.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 852)
Très bon accueil, professionnalisme, simplicité, efficacité
The staff are super helpful and the place is very affordable and secure!
Very helpful and kind. 10/10 would store here again. Thank you Gabriela
Great service, very helpful team and good prices !
Jean, Jennifer and Gabrielle were amazing. Very helpful and thorough helping me get my unit closed, finding a locksmith since I lost my key and very patient with me being in a time crunch moving to SoCal. Best experience I’ve had in a Public Storage ever. 🙏
Rudy was great customer service!!.Helped getting the right storage great deal !!!
Very clean and Organized Storage
Thanks to very good assistance of Jenifer we had a smooth check-in and reservation
She also perfectly helped us to vist and find a suitable storage for us
Jennifer and Erin was super helpful in setting up the unit.
Great facility. All the workers are very nice. Especially Dan and Gabrielle they were really helpful and made the process easy.
I was greeted by Rudi (apologies if the name is not correct) on the front desk. I told him that I have made an online booking but could not complete it as I could not find the number.
He was very skillful in searching my booking and then he assisted me to complete the booking on his computer. He was kind to show me the room size that I intend to book in his building. Once I like it he completed the booking and have informed me about the lock and the insurance that I needed to take by default.
My actual room was in the other building on the other side of the main road. He walked with me and taught me how to enter the number on the main gate and inside the elevator. He has shown me the actual room I rented and aske me to put my lock there.
He answered every question politely without showing any anxiety.
I believe that the gentleman knew what he was doing and knew how to deal with customers.
I had a unit at this facility starting back in 2017. Over the years, I tolerated the occasional rent increases, but in April 2025 I received a notice that my rent was going up by nearly $70 per month—bringing my 10x15 unit to $417/month. That was simply unreasonable, and I decided it was time to move on.
5/10/25 - I submitted a move-out request for 5/26/25, rented a U-Haul, and fully vacated the unit by 5/23/25. I stopped by the office, showed a photo of my clean, empty unit, and was told I had no remaining balance. I even received an email confirmation. It’s worth noting that they don’t refund unused days, even if they rent the unit out again—which feels a bit unfair but I accepted it and moved on.
Then on 5/31/25, I got a call from someone named Jean who claimed I had left a rug and bookshelf behind. She said she checked the cameras and “knew it was me.” I asked when was this that I left the items, she said today 5/31/25, I explained that I had moved out over a week ago and had proof—including photos and the email confirmation—but she still insisted I was lying. When I asked for the manager, she said she was the manager and continued arguing before hanging up. I called back, and she hung up again. Eventually, a different staff member answered, pulled up my account, and confirmed I had no balance and that Jean had likely confused my unit with someone else’s who had just vacated nearby.
Jean is probably new, and I understand mistakes happen—but accusing a long-time customer of lying, based on shaky assumptions, is a bad look. The way it was handled was completely unprofessional. Between the steep rate hikes and the sense that management is monitoring people via camera footage just to chase them down later, I wouldn’t be surprised if more tenants start moving out.
I had a good run here for years, but this experience left a bad taste in my mouth.
Great service! Gabrielle was incredibly helpful!
Gabrielle, Jean, Jennifer did amazing job. They are very friendly and helpfully.
Really have good time in here, everyone is so friendly! Recommend
Ray is a sunshine great guy very helpful and friendly thanks for the help amazing service!
GREAT SERVICE
My wife and I were looking for a new location to store our camping equipment. We are big campers.
The facility was very clean. The clerk that helped us was very helpful and informative. As well as patient with us because we were sure if this was the storage facility we wanted to rent from.
We are happy with our choice.
We just did a move to this location today 5/3. Associate Jean was the person who helped us she is super amazing and helpful. Made our move super easy explained all the paperwork in detail and even showed us a different space then the one we originally were were going to rent due to size. We arrived when it just opened so we were the 1st customer and Jean was so helpful right from the start! Thank You Jean for making our morning run smoothly we appreciate you taking the extra time to show other units! By the way this facility is very nice well maintained and super clean that was a big plus for us! We will recommend this location if anyone asks where we rent from!! Thank You Jean again for all your help today!!!
Temperature controlled storage. Overall great, but here are some notes
Very easy to move out! I was expecting some gotchas, but I just chose a move-out date online and I just moved out. No 30-day notice, no hassle. All done. Thank you!
Insurance - Expect to add $10 more to your monthly rent for insurance.
Price increases - When I moved in, this place was new and was offering around $60-80/month. I was told the price won't increase, but price did slowly creep up and now I'm paying $150/month!
Bugs or rat droppings? - I kept my boxes in here for almost a decade so there were bugs and rat droppings on the boxes. No big deal. Could've been a lot worse.
Lack of carts - There used to be a lot more carts, but on my move-out date, there were only 3-4. I would avoid busy days if you need the cart.
Have a plan! Have a move-out date! I once moved in as an urgent need and ended up not touching anything inside of it for almost a decade. I ended up paying $10,000 to store my $100 worth of crap.
All of the staff here were very friendly and accommodating! Jean in particular went above and beyond to help me when I was in a time crunch. Would absolutely use this facility again due to its helpful staff.
The units and grounds are always well kept and easy to access at the 80 S Spruce location. Joe is awesome! Helpful and personable, he is an asset to the company and our neighborhood.
Being charged for a lock I do not need nor was there a place to opt out from it not cool
Anna was awesome.. saved me $89.00 with a rate reduction. I love public storage.
Every time I have any issue I always alway find Tiffany is the one here and takes care of any problems in little to no time. Thank you so much Tiffany
Buen servicio jennifer buen servicios
I had a really good experience with Gabrielle and helping us move out of one unit and acquire a new unit to put our belongings I was very impressed
Alana and Anna are awesome great customer service very friendly. And very beautiful 😍❤️👍👍👍
Rudy is very helpful and courteous!!!
Been here for 5 years and Anna just helped me lower my monthly payment .. she is very very helpful and accommodating her service is top notched, very professional and respectful.. THANK YOU Anna! .. GOD Bless 🙏🏼
A+++ service from Erica and Mikey. I came in to pay the due bill and they were helpful.
Friendly staff, Clean facilities, fair prices
Gabrielle is wonderful she got us all set up with storage in minutes amazing service awesome attitude
So far so good. Just moved in today. Facility looks good, easy access, secured. Staff seemed friendly and caring. Ana was especially attentive to my needs she corrected a mistake I made made while booking my space online and was kind enough to move me even to a different space on the same day I moved in. As I said so far so good. I give her 5 ⭐️’s
Friendly staff and clean facility
Mike and his team are so reliable. All the things been taken care very well. Storage is safe and clean
⭐️⭐️⭐️⭐️⭐️
I can’t say enough good things about Jean, Gabrielle, Jennifer, and the team at Public Storage. From the moment I walked in, they went above and beyond to make the entire experience smooth and stress-free. Their friendliness, professionalism, and genuine care for their customers are unmatched.
Not only is the customer service exceptional, but the facilities are also spotless. The storage units are well-maintained, and everything is kept in top-notch condition, which gives me complete peace of mind knowing my belongings are in a clean and secure environment.
It’s rare to find a team so dedicated to providing outstanding service with a smile, but they set the gold standard that should be applied across all industries. They’re always willing to go the extra mile, whether it’s answering questions, helping with logistics, or simply making customers feel valued and respected.
I truly hope Public Storage knows how lucky they are to have such an incredible team. Jean, Gabrielle, and Jennifer don’t just do their jobs. They CARE, and that makes all the difference for customers. Highly recommend this location to anyone with storage needs!
The Public Storage team at the Lenfest site always makes me feel like family. They really go above and beyond to help
Rudy was a great help to me when I was trying to move/switch storage units. Super polite and prompt! The service at this location is great— trustworthy and kind staff! Thanks!
Currently renting a space here! Needed a second unit and Jennifer exceeded in assisting me! Great customer service from her and not only that but she got me a nice upgrade from what I originally intended to get. Highly recommend!
Jennifer was really lovely and super helpful. We were able to solve my issue in a timely manner.
This place is a great option for your storage needs. Near the freeway (680) and in a safe industrial area and the Berryessa BART station. The facility is clean and well taken care of. Shoutout to Jean at this location for her help and expertise. Jean was the person that assisted me with my reservation and made the reservation and move-in process seamless, convenient, and very easy. I highly recommend working with Jean if possible. Great customer service and attitude. Thanks Jean!
Rudy helped me out the other day and was as tentative as anyone could ask for and more. He definitely went the extra mile and delivered easy and fast service as I was in need of downsizing my storage unit and this was during closing hours and still had patience with us and changed my storage twice. Thanks Rudy!!! IOU one!
It was a great experience to rent a storage here, and Jennifer was quick and helpful to have me close out when I decided to close as I was moving out.
Service was good as expected!
Amazing helpful staff when navigating for help. Thank you, Jean & Gabrielle you both help out so much!
I used this facility for storage for about a year, and had a fantastic experience both with moving in and moving out, especially thanks to Gabrielle. She was incredibly helpful with ensuring that everything went smoothly!
Great service.
Great customer service as well as helpful. I also appreciate how clean the lobby is as well as my unit.
The prices are outrageous after 5 years.
Amazing service from Jennifer. I’m currently going through a stressful time and she was able to quickly and efficiently answer all of my questions and help me with my storage situation. Thank you Jennifer!
Anna was really nice explaining everything clear the best costumer service. I had no problem at all
I had a great experience at this Public Storage location! Jennifer and Rudy were both incredibly friendly and helpful, making the entire process smooth and easy. The storage space itself was clean, secure, and exactly what I needed. It’s clear they take great care of the facility, and I feel confident storing my items here. Highly recommend this location for both the excellent customer service and the quality of the storage space!
Anna did an amazing job at helping me create a new account and storage location. She made the process quick and easy.
Great service / helpful staff !
Jennifer & Sheila went above & beyond
Show me multiple units got me
Super Deal on 10x20 unit $1 move-in special.
Both very Super Friendly & Helpful.
Go See Jennifer & Sheila to get Storage unit.
Rudy, Jennifer , and Anthony have excellent customer service. Very helpful and friendly
Very very nice stuff!
Super helpful and friendly!!!
Jean helped me about plenty...she went above and beyond to helped me out on a few issues that I came in regards to my storage unit ...can't thank Jean and her coworker enough thank you both.... recommend 💯 Talking to Jean about any questions in regards to future renting a space here or simply needing downsizing or upsizing their current space.
I'm really happy with Jean's customer service skills.
Jean has been very helpful with assigning and cleaning the storage space before moving in. The registration process was quick and simple
Jennifer is very helpful!
Gabriel was excellent
Mike was super helpful. I transferred to a new unit. He did all the paperwork efficiently. He showed me the new unit and made sure it was clean and ready. This place is clean & well lit. Thanks Mike!
Had no idea what I was doing and Gabby Snook and Jean Merrill directed me in the right direction. They made it easy. Thank you Public Storage.
Jennifer was very helpful and got us in to a unit that was conveniently located and just what we needed.
Jennifer helped me secure my space here. Great service. Thank you!
Gabrielle Jean and Rudy gave me absolutely the best customer service. Helpful and gave us all the information we needed.. If I could give more than Stars I would...
Jean and Gabrielle are the best. Very kind and very helpful people here. Very clean facility. Would highly recomend
friendly staff, excellent service!
Gabrielle and other staff members were really helpful and accommodating. Excellent service!!
For context im legally blind so i struggle alot and Dan , Erin , Gabrielle were have been extremely helpful.
Gabrielle helped me grt a storage unit closer to the hallway to help because i cant see well.
Erin helped me when i got lost outside due to my eyesight getting worse and helped me find tbe front office.
Dan rushed outside in the rain when i fell out of my uber and helped me get in the front office.
They truely go above and beyound in every way. Very genuine and caring people with hearts of gold. I 100% reccomend getting a storage unit here if anywhere in san jose
The staff at the Lenfest Rd San Jose Public Storage are extremely professional and personable. I went into the office to resolve an issue with my storage unit. Jean and Gabrielle went above and beyond to provide clarification and find a resolution. They were able to resolve my issue above and beyond my expectations. Thanks again!!
I had a maintenance issue with my storage unit and the team and the resident manager Jean at 684 Lenfest Rd. San Jose took care of me with sincere courteous professionalism thanks!
This is a very nice pubic storage facility. Clean, modern, well lit. I've had three large units here for a few years and I've been monitoring the temp and humidity continuously and they really do maintain good environmental control so you dont need to worry about furniture being damaged. Also the dust is very low.
They also helped lower my rates which was much appreciated! Thanks to Jennifer, Jean, Gabrielle, and Dan for providing excellent help!
Rudy has been really helpful throughout the entire process and made the move-in quick and easy. Thank you for all the help really appreciate it !!
The location and service is great. The regular employees at the actual locations are fine. The facility is good.
But the higher up regional managers or higher are nuts. Your storage price can be raised at least 28% or higher with only a month's notice with no reasonings behind it whatsoever. The people at the facility often don't know why either and often are limited in what they can do. The problem is with storage businesses in general. They appear to have VERY little oversight and restrictions in raising prices.
Also, what idiot thought restricting elevators so that you have to come down to the first floor in order to go to another floor was a good idea? I was changing from one storage on one floor to another and it was a pain. Also, stairs are only for emergencies so that is also a pain.
I just rented a storage unit at Public Storage, and Jean made the whole experience fantastic! From start to finish, she was super helpful and patient, always taking the time to explain everything and ensuring I picked the perfect unit. Her knowledge and friendly attitude turned what could have been a stressful task into a breeze. I couldn't be happier with the service I received. If you're looking for storage solutions, I highly recommend reaching out to Jean. Thanks, Jean, for making it so easy and pleasant!
A+ location. Jean ,Gabrielle and Jennifer gave me a great experience.
The storage employees are so helpful. Jean,Gabrielle,Rudy,,Dan the man Always going the extra mile to see everyone smile. That’s my slogan I made that up.
Thank you Rudy for helping me out.
Public Storage - San Jose: A Review Highlighting Jean
When it comes to storage solutions, many businesses offer similar spaces and pricing, but it’s the people behind the brand that truly make a difference. At the Public Storage facility in San Jose, that person is Jean. Without her, this location wouldn’t stand out, nor would it be the reliable, trustworthy brand I feel comfortable aligning with.
Jean’s dedication and professionalism are unmatched. She brings a personal touch to the often impersonal world of storage, treating each customer not as a transaction but as a valued member of the community. Her ability to listen, offer solutions, and ensure every interaction is seamless sets this facility apart. Whether it’s addressing concerns, managing access, or simply making you feel at ease, Jean consistently goes above and beyond.
Frankly, without Jean’s presence, my loyalty to this facility—and perhaps even to Public Storage as a whole—would waver. She embodies the values that build trust and create lasting relationships with customers. In a competitive industry, employees like Jean make all the difference.
If you’re considering Public Storage in San Jose, you’ll find the facility clean, secure, and well-maintained—but it’s Jean who truly makes it worth your time. Public Storage is lucky to have her, and so are we as customers. Thank you, Jean, for making this more than just a storage facility—you’ve made it a place I trust.
Public Storage San Jose - Judged and Served
I OBJECT! Public Storage in San Jose is too good to be true—and yes, Jean, I’m judging you (by popular demand). You’ve been served my review, and black is definitely my color as I preside over this case.
First, the evidence: Jean runs the show here like a seasoned pro. From organizing chaos to answering every question with a smile, she’s the star witness in making this location stand out. Without her, I’d likely call this place “out of order” and look elsewhere.
Now, let’s deliberate. The facility is clean, secure, and everything I expect from Public Storage—but Jean’s attention to detail and customer care takes this case straight to the supreme court of storage excellence. She’s the kind of person who makes even the most complicated storage drama feel like an open-and-shut case. With Jean on the bench, your boxes are in order, your clutter gets cross-examined, and your peace of mind gets a unanimous verdict. I rule in favor of Public Storage—gavel drop!
Verdict? Public Storage gets my ruling as a top-tier facility, but Jean is the reason I’d return. Case closed, and I rest my review.
I don’t usually write positive reviews, but this Public Storage in San Jose stands out because of how I’ve been treated. The facility is clean and secure, but what really makes the difference is the personal care. Without that, I doubt I’d trust or stick with this place.
It’s rare to find a business that feels this reliable. If you need storage in San Jose, this is the one I’d recommend. Ask for Jean.
Great! Highlt recommend.
Anna helped quite a bit. Very kind and patiently explained the locks app usage. Really pretty simple easy
Incredible guest service from Sheila and Rudy! My husband and I came looking for a storage unit rental and they were so friendly and resourceful, gave us a tour and answered all of our questions and concerns throughly. Thank you for your help!
Sheila and rudy, thanks guys really helped my wife an I all the way through, we found the storage we wanted. thanks for helping us making the right decision.
Jean , Rudy, Dan and Mike were excellent at helping me rent a unit that fit my exact needs. They went through the whole process and helped me understand it. I highly recommend public storage for all your storage needs!
Jean has been a great help to me. She's kind and always helps me save money . She is always helpful , she has a lot to deal with including customers.
Rudy and Dan and Mike are awesome. They are knowledgable and fun. Had a fantastic time renting a unit
This negative review is solely for the rude customer service provided by the Jean at front desk. She seems to be easily triggered and would flip at you for a simple question if they have more carts .She responded with attitude that the company doesn't need to provide carts at all and that carts are just a convenience. So ,for anyone who's moving in, they need to bring their carts . What a nonsense from a big company like that. The other representative came in and apologized for her. She certainly has anger issues and shouldn't work in customer service.
Lucky to have Gabrielle help me move in. She is very professional and solved my upgrading issue proactively and efficiently.
With a parking lot full of witnesses, including my business partners, one of the employees (heavier set woman) racially profiled me, and made the mistake that I was a different tenant, harassing me, and following me around the parking lot arguing with me for no reason, she was also harrasing me whom were helping move my stuff out of storage, questioning what there doing at the storage unit, and then had the audacity to accuse me of defrauding Public Storage, and will have me evicted, and when I asked her she had the wrong person, and asked for the name of person she is accusing me of being, she got the wrong name, and when I told her that I'm not the person she is accusing me of, she says don''t matter i will find out who you are and will evict you.
We are already moving out our stuff this week anyways. I got multiple witnesses and corporate should have the unprofessional encounter all on camera.
She then accused me of calling her names, which I asked her to prove to me and show me camera footage that I called her any profane names, she couldn't walked away for the final time and said ill evict you anyways, and couldn't even apologize for accusing the wrong person, and racially profiling the wrong person. It is sad and unfortunate. This happened 25 minutes ago at 330 pm on 11.16.24, and I literally got home and was shakign from the experience that I took my time to write this review about my horrid experience, and hopefully management / corporate does CX training with this person.
I'M THERE, EVERYTHING NEEDED IS ABOUT,OFFICE PEOPLE ARE ON THERE TOES! NO PROBLEMS!
Rat infestation at this location! Do not use it, we have been paying for years now plus insurance, we have nothing other than clothes and furniture in our space and there are rat feces and DEAD RATS in our space!
AVOID THIS PLACE AT ALL COST!
Jennifer was fantastic.
She was very kind to go through all my options so that I could figure out what's best for me.
Highly suggest this place for storage rentals as the whole staff is extremely helpful and very mindful of your time and convenience.
Jean is the person you are looking for. Super helpful and kind. I was there to get some information and Jean went above and beyond to gather all the information
Jean!! Glad I met you!! Amazing service!! Amazing attitude!! Thank you for all your knowledge!!! Stay Smiling
I’d like to commend the employees at this location. They were very helpful and provided all the information, concerns, and requests that I had. If you ever need to find a storage location with a helpful resourceful staff, this one is it! I admit I was hesitant on choosing this location because of the area, but the property is well maintained.
Gabriel have been a great help on finding our storage.
Good service - Jennifer was helpful and explained everything to me. Would recommend 👍
Rudy was helpful, honest and really went above and beyond to support needs. Great customer service and knowledgeable.
Amazing customer service and the place is safe and clean for your storage needs(:
Jean at the front desk went above and beyond helping us get the best rate and a conveniently located unit. On top of that, she was incredibly friendly, patient, and empathetic. I felt so cared for as a customer - this is the kind of service that keeps me coming back!
I want to give a huge shoutout to Jean for her incredible customer service. She went above and beyond to help us with our storage unit, helping us find a good unit and a good rate. The entire staff contributed to making the whole experience so much more easeful. Thank you all ❤️
I came into office at Lenfest Rd.
Jennifer greeted smile & helped me
Save Money giving options to
Lower my Rent Rate.
She went Above & Beyond give
Super Service.
Great help on transferring to a new space. Jennifer . Jean , Gabriel and Dan were very helpful. Thank you!
I recommend this Public Storage location! I recently rented a space for the first time and was helped by Jennifer. She so knowledgeable and so helpful through the whole process. She helped me set up the app to access my storage, helped me find my actual storage unit and made sure I knew how to work everything. She was very detailed and clear in the policies and expectations, and answered all of my questions. Thank you, Jennifer!!
Rydy es un exelente trabajador y me atendió muy bien solucionó mi problema para guardar mis cosas gracias
Dan & Mark helped me with regaining access to one of our spaces recently. The service they provide was exemplary. Their patience and willingness to help was impressing. I would like gratefully appreciate them in particular, and the office in general.
Jean made the whole process of getting a storage unit super easy. She was very helpful and I would totally recommend coming to this location.
Was pretty good easy access and clean units 100% recommended.
Thank you Gabrielle!
Gabrielle gave great service very nice and very informed
Gabrielle is extremely helpful!
Gabrielle helped me to get new unit in this property and she’s so kind and expertise in getting and transferring units.
Gabrielle was absolutely wonderful!
Very helpful, answered all my questions and was very friendly.
Thank you again for making the process easy and for the wonderful customer service
Very quick and efficient thank you for you patience and help.
Rudy was very helpful and excellent during the rental process!
Very clean and staff is friendly great place.
I’ve had a great experience with the customer service at this Public Storage. The staff went out of their way to make my move-in process and lock replacement smooth and easy. I feel safe here and haven’t had any issues with other customers. The facility is clean, with no noticeable odors in the units or the lobby. While the location is in an industrial area, that’s common for storage facilities. Rental rates vary depending on the location and the duration of your stay.
Jennifer help me setting up the storgae and walk me through the whole rental process. i had a quiet wonderful experience with the team. The env is awesome and safe. The price is good! Thanks for the help!
Jean should be fired. She should learn how to listen and talk. People lack of communication skills is not qualified for this job.
I have been with Public Storage for a few years now and I have always been impressed with their customer service always going above & beyond with their help keeping me a happy customer.
Excellent service, Gabrielle the best customer service 🙌🏻
Unparalleled dedication and effort from the customer service department/desk. I am referring to the employee named Jean. I would like to thank her through this review for her attention to detail at work. I really appreciate her great help. It goes without saying how satisfied I am as a customer. She resolved what two other employees did NOT do in time. Simply thank you Jean. In my humble opinion, you are essential for the growth of the company.
Very respectful and professional. Also very kind. Will recommend to friends for sure.
Lauriana is your #1 costumer
Service thank you Daniel
first time renting a unit with public storage and it was a pleasant experience! this location had friendly staff that were very helpful, answered any questions/concerns i had, and stayed on top with making sure the property/buildings are clean!
i applied through their online $1 first month deal since i only needed a unit for 2 weeks before my move. keep in mind, you will have to pay the one time admin fee! overall, i paid about $30 and the final payment was $0 on move out day.
if this is your first time, it will be a little confusing to locate your unit and how to access it via lock. staff will give you directions on where to find the unit and how to unlock it. there are usually 2 or more dollies available to use in the building, depends on the location, but it is shared with other renters unless you buy your own. staff will recommend downloading the public storage app and this will become a veryyyy helpful tool for unlocking/accessing gates and doors throughout the property! you just press a button in the app and it will automatically unlock it under your credentials. it saves so much time and less of a hassle.
before my last week, i scheduled my move out date via app and everything went smoothly. didn't need to speak or see anyone for this matter, just had to make sure all of my things were out before the day of. in case anyone is reading this and are worried, unless you need help, you won't have to interact with anyone during your time moving things in and out! good luck with your stay here and happy wishes to anyone planning to move :)
Had a pleasant new opening my membership with public storage. Gabriel helped me and explained everything. 😁 Really nice job. Excelente work.
Gabrielle and Jean were so pleasant and gave exceptional customer service.
Thank you Gabrielle for your help .
Gabrielle and rudy deserve a raise they gave great customer service easy and accomidating
I have had a storage unit at this location for many years. I wouldn't change this location on Lenfest for anything, customer service is excellent and JEAN is extremely helpful and always is ready to explain any questions regarding fees or changes in prices of accounts. Jean greets each customer with respect, care, concern and total understanding. Jean deserves to be rewarded for her excellent customer service and has trained her CO workers to treat every customer the same. This location is one that can be trusted 💯% I swear they treat you like family here!!
Thank you 🙏🏻
Hi my name is Francisco Perez is my pleasure to write down this, the place always looks clean, the people in the office give us excellent service, if my friends or other people ask me for storage, completely I will recomen this place thank you for everything I’m happy:)
Above and beyond - the nicest, friendliest, hardworking, caring, professional crew I have ever encountered in any self storage place.
Gabrielle helped with me not only with my storage but also my customer support request.
I see it’s not just one person, but the entire on-site crew been doing the same to all guests.
Irreplaceable.
Gabrielle made renting a unit at this facility a breeze! Would definitely recommend.
Great and friendly service from Sheila! 10 stars.
Excelente servicio Lauriana
Rudy made my experience at PS a delight.
Mike was gratis. He was very nice, and took his time helping us With everything. Jean was alos super helpful
I felt they had great experience in there work. Very easy and accurate on all points.
Thank you
Great place and Excellent Staff. Awesome experience working with Gabrielle and Jean. Please go to them and they will take care of you. It’s a good location with the temperature controlled units (there are two buildings and one of them has the temperature controlled ones).
Again, go and speak to Gabrielle and Jean. Huge shoutout to both :)
Anna was such a sweetheart, friendly and professional with helping me with the process of clearing out my storage. I rented a 10 x 10 for about a year, but I’ll be back again eventually someday in the future. Thank you for everything Public storage. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Lauriana, was very helpful at the Public storage located at Mayberry& Lenfest p/S!! It was my first time there and was very pleased with the wonderful help I recieved! Will definitely refer Public Storage in the future. Thank you, great customer service!!
Great Location! Gabrielle was friendly and the whole process was quick and easy!
Rudy did a good job of checking me in and was super quick. Thanks for the seamless experience.
Quick and easy instructions and friendly staff!
Jean, Rudy, Lauriana, Dan are THE BEST!
The customer service at 684 Lenfest/ and North King Road provided great customer service, particularly Gene.
I was lost and had trouble finding my way to the storage facility not only did Gene provide detailed directions, she met me at the front gate of the facility, and assist me in finding my storage unit within the facility, I couldn't be more pleased with Public Storage. They also have phenomenal storage rates. Rental specials, no other storage facility offers.
We had great service here from Rudy. Very knowledgeable and personable. He helped us save money and provide all the assistance we needed. Thanks again Rudy.
Had a great experience today and staff were very friendly. Farshid helped me a lot today despite my endless confusion. He walked me through the whole process and even upgraded my storage without a problem as I accidentally signed up for the wrong one. The place itself was a maze so it was nice that he was able to guide me and help bring my things there as well. 10/10 service.
I have been a loyal customer for almost 4 years and Jenifer rewarded me by postponing my rent increase for 6 months. She was outstanding !
Moving in experience was smooth. There was people at the desk to actually help me. Unit was clean and so was the property. They had plenty of dollys to help move in stuff. Overall, good experience!
Gabrielle is the best! So helpful and knowledgeable. Treated us like Royalty!
Tammy, one of the service agents at the Public Storage site in San Jose (Lenfest road) did a fantastic job. Managed to get my a terrific deal and very much tailored things to my need. Super satisfied. If you want great service just reach out to her. She made a difference and Public Storage is lucky to have her.
Gabrielle was very helpful and caring.
I have been using this storage facility for a while. I like the facility. My only problem is that the price goes up regularly. I recently downscaled to a smaller box to save $$ after the last raise. During the move I found this lady, Jean,who works there very helpful and reliable. I wanted to mention her in my review. All on all, I like this facility,, especially that it has A/C, good for storing temperature sensitive stuff.
Lovely please with nice workers
I was very impressed with the excentent job that she does is a great working person.Thank you Tammy!!
My experience was great!
Fast and easy
Gabrielle and staff were super helpful, responsive and kind!!! Best Public Storage location I’ve been to
Tommy was an amazing help for me this morning. Using public storage is my first experience and Tommy made it easy. She took me through all the steps with great customer service. I am highly satisfied and thank God for having her today.
Gabrielle made the whole process so easy!! She is awesome.
I had a great experience at this Public Storage location. Rudy was fantastic—very professional, kind, and thorough when helping me schedule my move-in over the phone. I had a minor issue accessing my unit and gave the front office a call. Even though I initially checked out with Mike, who was also great, Rudy came out personally and promptly fixed the situation. If I could give 6 stars, I would! Highly recommend this place, and make sure to ask for Rudy!
Friendly and helpful staff. Dan was very helpful throughout the whole process of my move in day, and Gabrielle was very patient in answering the many questions I had. Very happy with the service.
Rudy, Jennifer,gabbrielle, and Dan where great and helpful
Rudy, Dan, and Michael provided me with great customer service. I closed out my account today and moved my belongings out and they were kind, helpful, and accommodating. The process of closing my account was seamless and Rudy gave me clear and concise instructions. I can’t recommend this public storage branch enough, 5 stars!!
Rudy and Gabriel are awesome! Great customer service!!
Rudy and the staff have been extremely easy to work with and have been very attentive
Great experience, amazing service. Gabrielle and Jean were great at helping me navigate the problem with elevators and hassle of moving for the first time!
Ruby is so amazing! After driving many hours to get to storage, she instantly processed my storage location because I had a problem trying to download the app. Furthermore, besides being so professional and friendly, she walked me to the location because it was such a big location. She made sure storage was clean and fit my needs! Wow! What amazing customer service, very hard to find nowadays! I am so grateful for Ruby! Thanks for making my move a bit easier!
DT
La atención fue excelente!! Me ayudó Ruby fue muy amable además era mi primera vez y me explicó con detalle todo , habla español. Excelente
Ruby is fantastic
She Made the whole process very smooth and easy, thanks a lot for the great service..!
Great cudtomer service!! Dan and Gabriel went out of their way to help with switching strange spaces, when requested. Very helpful staff.
Was extremely strapped for time when I arrived. Gabrielle greeted me and assisted me through the whole process she was very knowledgeable of procedures very friendly and very helpful and made my experience fast and pleasant. Dan also helped with locating my unit for me. Team went above and beyond. Ty public storge0
Gabrielle was very knowledgeable and helpful.
He recibido un excelente servicio por parte de RUBY y estoy agradecido y con gusto recomendar con mis amistades
Very great and fast service. Thank you Anna for everything.
Awesome service! Thank you Gabrielle for your patients and understanding while making me feel like a new member to your family. Thank you Manager Jean for the Welcome call at 8am😅😁😁
The best thing about this place is their staff. Tim goes out of his way to make sure you have the information you need and makes you feel like a valued customer. And you know he takes pride in his job because he proudly displays his award of excellence on the front counter. The entire staff keep the facility clean and all in working order. The lobby is neat and tidy and the restroom is clean. The major downfall is the elevator access and getting it to work as it should. Its annoying to not be able to just push the button and get to your unit. It all has to happen way to fast and if you.re not pushing buttons fast enough the elevator will not work correctly. Its always giving warning noises and doesn.t accommdate any time lag. They have large flat bed dollys for moving lots of boxes at once. Very useful.
The staff is very courteous and knowledgeable.
Dan Tammy gene and gabby were absolutely amazing and helpful and all around perfect workers at public storage I’m very satisfied with coming to this location
Tammy was awesome
I believe her name was Tammy - she was so nice & very descriptive of the available storage space that I was looking at. I was greeted with a calm yet welcoming presence! Thank you so much
Five stars for Gabrielle who helped me yesterday! She was very nice and took me inside to show me the unit because she thought I might not like the narrow door. She was right, so I ended up with a space in their other building around the block. Thanks for your great service!
Primera vez aquí y claro que regresaria,tammy me ayudo con todo lo que necesitaba ,la recomiendo al 100%
Just had the best experience out of the last 20 years, been renting at Public Storage, Front desk lady by the name of Tammy was so polite and went out of her way to take an extra step to help us. Thank you, Tammy
Got a storage unit at this location. I was assisted by Ruby and Shiela who made the process so easy. They were very friendly, professional and helpful. I had some error on my end while trying to sign up and they were very patient with me as well. I would definitely recommend this location
Dan is the man!!! Really helped me out, A+ service and super kind as well.
Ask for him when you drop by :)!
I'm writing to thank Ruby and Farshid for the attention they've given me. They gave me all the support I needed to solve my problem! I will recommend this place to everyone. Once again, thank you very much!!!
I would like to thanks Ruby for her excellent costumer services keep it up 👍
Honestly, they have great customer service . 2 months ago Someone stole my mail at my house , and my identity, and as a result of that, I almost lost all my stuff from my storage unit because whoever had my information was trying to get access to my storage unit. But thanks to the staff from public storage , they secured my unit with an extra lock. The manager was able to void all of my late fees and some other charges I had on my account. He reduced my balance almost 50% off to help me out because of the situation I had . THANK YOU SO MUCH TO THEM. I WAS ABLE TO SAVE ALL MY BELONGINGS. I REALLY APPRECIATE THAT. 🥰😍🥰😍🥰😍🥰😍🥰❤️❤️❤️
Vine a hacer el pago de mi primer mes aquí en este storage y las personas que me ayudaron me explicaron sobre de mis pagos y respondieron a todas mis preguntas muy buen equipo de trabajo atienden muy bien a las personas las personas que me ayudaron Sheila y rubí muy buenas personas Gracias
A hoy vine a hacer un pago a Public storage y fui recibido por dos personas cuyos nombres son Ruby y Jean las cuales me atendieron de una manera eficaz y amable me ayudaron con mi pago y pudieron responder mis preguntas con respecto a mismo y redujeron el cobro del pago tardío el cual fue una cantidad realmente rasonable espero puedan conocerlas se llevarán una buena experiencia con ellas .🙂 además me atendieron en español.
Jean is wonderful! I went in for some help with my space and she was able to get me sorted out in no time. Thank you Jean :)
Gabrielle and Jean were amazing and so patient with us. We have 3 units of various sizes. They accommodated us graciously. They will be continuing to help us with our business needs in the future
I had $13,000 in computers parts stolen from my unit
Ruby i am very grateful for your extraordinary service. I am very pleased with how professional and patient she was. I appreciate her perseverance and diligence. Keep up your good energy! Thank you again!
Ruby is a very patient and nice person, and also very professional. She did her best to help me when I was processing my transfer. The process went very smoothly! I am very grateful for her help.
Más que perfecto el servicio, Quien me atendió, la Señorita Ruby, es un amor de persona, espectacular la atención al cliente. Todo estuvo Bien. Recomendados 100%
The service are good
Sheila provides great customer service. She helped me with the transfer and was able to find a better deal. She helped me with my rental paper work for this location. She is very efficient, professional, hardworking, understanding and have a big heart for people who needs help. Keep up the good Sheila and God Bless you.
Good service and very helpful
The staff at this facility are wonderful. Ruby is so friendly and helpful.
Ruby is so understanding and immensely helpful with the issues I’ve been having with my accounts. She is actively trying to solve the issues and I greatly appreciate the level customer service that she has provided me. 10/10 customer service and I highly recommend to come down here at this location where other staff will be more than happy to help you out. But keep an eye out for Ruby, she goes absolve and beyond for customer service.
Thank you Ruby! Very helpful and patient. I've been to other storage company....they are rude. So again thank u
Ruby was great! Very helpful and her costumer service skills are amazing. Thank u Ruby
No one is ever there when you need help. The staff is always on break. You have a bunch of homeless people inside the parking area, and it makes it very uncomfortable to load and unload. Plus the rates got up almost 100.00 a year.
The Team Ruby and James provided such EXCELLENT CUSTOMER SERVICE🦋
Ruby is the truth and displays great people skills and very useful knowledge. She was a pleasure and her assistance was greatly appreciated!
Jean was very unprofessional and rude to not only me but her coworker.
I don’t understand how public storage can hire someone so disrespectful and unprofessional. She taints the public storage image.
Ruby was very helpful , first time renter and she made it such a quick and simple procedure 10/10 recommend . Go with ruby for the best help 👍🏽
Ruby and Gabrielle helped me out today in reducing my rent .. a loyal customer .. they made it very easy. Thanks so much Ruby and Gabrielle!
Gabrielle was so helpful to me and my dad as we were switching to a larger storage unit! She walked us through all the options to make sure we got the best deal and also made sure to find us a new unit close to our old one so our move process can be as easy and seamless as possible!
Gabrielle was awesome
Stellar service from the representatives
Ruby excelente servicio al cliente muy profesional muy buen trabajo sigue así 🙏🏼🙏🏼😊😊
Ruby helped me so much when signing up and was very patient with all of the questions I had. If I could give her 10/5 stars I would!
Ruby very bigh help such great customer service
My payments go through AutoPay with PS and $32 more was taken from my account. I called right away at 7:59am they open at 8am. I spoke with Ruby who was very pleasant and nice from to start. I explained my issue, she said the rates had increased and I should have received a notice. I told I checked my emails and app messages there was no notice. Ruby submitted a dispute for me and the increase will not take effect until March 1st on my account and the $32 will be credited to next months bill. I was very impressed with Ruby’s demeanor, customer service and prompt resolution of my issue. Ruby took care of me within 5 minutes and I was able to go on my “Merry” way.
Thanks Ruby, you are the best! Happy Holidays! You deserve a huge bonus! 🙏🏽
Great customer service from Shelia!
Edits on 12/1: Ruby was also very helpful. She got quick results and answers! Thank you Ruby!!!
Sheila has great customer service
Ruby, is always such a great help. Very pleasant personality providing great customer service every time. Ty -Ruby.M
Sheila, was an awesome help! She made it very clear & so easy getting a storage. I felt very comfortable & satisfied with her customer service!!! Thank you Sheila for you service!
Easy, affordable and very convenient.
Sheila was very efficient and helpful when we went in to finalize our unit. She deserves all the recognition!
Went in to finalize a storage unit and Sheila was so lovely and helpful! I would definitely recommend her to anyone in need of storage.
Ruby she had great customer support and service and fabulous communication lovely women
I had a great experience today with Ruby, she was so quick informative, she was a great spirit all around she really made our day! She was awesome!
I have this storage since April 2023. Evrytime I go in I have my dog with me.
The staff saw me evrytime and they never ever mention.that dogs are not allowed.
Today first time coming on Sunday 11/05/2023 at 12:25pm Karen I mean a white woman immediately flag me and told me dogs are not allowed at public storage. After 6month of in and out of public storage I was told by Karen I mean the woman sitting behind the counter dogs are not allowed inside!!!!!!!!!!!
Dawn is really doing her job well. Thank you for helping out in choosing right storage for me.
Sheila is amazing and trouble shooted any issues I had. This place is safe, professional and the staff are stellar to work with. As a young professional on the go, this matters a lot for me! Thanks Sheila 😊
Ruby is literally the bubbly, sweetest storage person I’ve ever met. All of the staff at this location are really friendly and helpful. Thanks guys 🥰
Stopped by 684 Lenfest Road and spoke to Liz as she was very helpful and knowledgeable. I was very satisfied with her service. I highly recommend to get your storage done here. Thank you very much Liz for your wonderful help.
Liz is very helpful and friendly to customers really appreciated.👍
Sheila is Great management good to meet her
I have a storage unit at the 684 Lenfest Rd., facility and one of my favorite employees is name Sheila. I'm not sure if she is management but if not she should be. Sheila is great at her job and is one of the nicest customer service employees Public Storage has. I have always felt secure with my property at this location and with her as an employee, Sheila deserves a Supervisor position for all her hard work!! Thank you Sheila and Thank you Public Storage for hiring such a great employee!!
Great experience with Pure Storage in this site, 684 Lenfest Rd in San Jose.
Mike, Gabrielle & Stella help me greatly and kindly. Everything goes very smoothly ! Thanks team.
Fast service, thanks
Sheila is very nicely help me to correct an error I made in the process of set up a new account. She did a wonderful tech support job. Thank you. By the way, Sheila and her colleagues managed this site very well, efficient and clean environment of this facility. 👍
Inside n safe
Excellent customer service by Gabrielle today she made the experience less stressful.
Best deals are online. Staff is very helpful online support staff is total clueless. Thank God for the local staff. Post Covid, you hire people for remote jobs at low wages & little training, you get what you pay for, clueless, not customer friendly. I recommend visiting any facility and have them help you through booking online and you will get the best deal.
Don’t bother with public storage their rates are more expensive than Uhaul and they increase their rent after 6 months. Uhaul does not increase rent and they keep their prices reasonable. Public storage at this location claims to have clients from 10 years ago but that location been opened on 2018. Also security isn’t that great. My storage had an attempt break in. when I told them and asked them if I can move they charged me for two storage rents in a month. This place does not care.
Reece was very help ful with making a reservation. Was super Nice and profesional durango the rental.
The place is big, clean, easy to get to, easy to get in and out of, has temp control. Sheila and Gabrielle are super nice and helpful. 👍🏼
Reece is an all around kind and considerate person. Reece is very professional and knows what customer service is all about! I plan on being a customer here for years to come. thank you.
I had a great experience with Lenfest public storage. The staff was friendly, Ruby S. was very helpful and professional. Ruby answered all my questions and explained the process clearly. The facility was clean, secure and well-maintained. The price was very reasonable and the location was convenient. I would definitely recommend public storage to anyone looking for a storage solution. Thank you public storage! 👍
Sandra, Tonya, Stephanie, and Princess were all absolute dolls. Definitely made the whole process as easy as possible. My rent price wasn't updating properly but they made sure it was adjusted to fit the rent price I was promised. I am beyond happy. Great service!
7.12.23 Edit:
I just wanted to add that I had an issue with logging into my account and Reese was very helpful! He wasn't able to exactly assist with the issue (it was something that was kind of out of his hands) I had but he was very friendly and informative. He stayed on the line and didn't try to pressure me off of the phone. Thanks so much Reese!
Ruby at Public Storage Lenfest is awesome! She has a great attitude, is very helpful and made my rental easy and seamless. It is a joy to encounter her.
Liz and Reece are amazing! They were beyond helpful, and really kind!
Reece and Liz have been amazing with helping me with all my questions and issues I've had. They are so nice and super understanding. Public storage has been an amazing place to rent.
Reece and Sheila was very helpful and walked me through our rental.
Sheila was amazing 🙌🏽 hands down the best property manager She was a big help wit my move . Also the ladies at the front desk very knowledgeable and helpful as well
very friendly staff. PUBLIC Storage has a right rental size for you.
Sheila was very helpful and understood the mission and my intent. She helped a veteran save money! Best experience ever.
Ruby was so nice and helpful, helped me with my transfer professionally and quickly ❤️
Ruby and Milo were super helpful. Very nice customer service and helped get me my preferred storage. I recommend them.
Ruby was so helpful in getting my late fees waived. I'm so happy she helped me. If you ever need assistance with anything please talk to Ruby.
It's..........
:) thanks Milo
Gabrielle was very helpful I asked so many questions and she thoroughly answered everything. Very nice and safe place.
Jean and Gabrielle was very helpful and nice!
Good Customer Service
Excelente servicio, fue súper amable Ruby al brindarme su apoyo por primera vez, al ahorrar me tiempo, súper limpio el lugar y muy fresco.
Super educada, y agradable persona si tienes problemas para hablar inglés ella sabe hablar Español también. La mejor empleada que eh visto.
Ruby was very helpful in many ways she has and is patient and answer all my silly questions
Ruby's was really helpful and recommended me to switch units for efficiency, really great customer service and super friendly! 👍
I’ve been using their units for 3 years now, but I have a small unit. I never ran into any issues. But my check in from back then, to now— totally different. With my now husband moving from Canada and a baby on the way, I felt the need to move to a bigger unit. Came in on Saturday to check in my new unit, was greeted almost immediately by Milo. He was so amazing! He helped get me settled with the new unit, provided me all the information I needed and so much more. He’s awesome!
I been a customer for many years. Rents crazy here so this allows me "Extra" Space to put my off season excess clothes and things for summer and events as needed. Through my hard times they've been here for me and have my back.Great staff-get to know them.
Jean was so great and helpful and made sure I knew what I was doing and informed me greatly about the storage space I was renting. She was easy to talk to and made you feel very welcomed!!
Jean was excellent in helping us get everything sorted today!
El mejor lugar para alquilar, la atención de Sheila y Ruby fue magnífica, Sin duda volveré. Graciasss
Gabrielle and Ruby are amazing and have been super helpful!!!!
I love this storage I’ve had this storage for three years and the manager opened my locker because I lost my key and he had a brace on his foot, so I appreciate the fact that he was able to open my locker with his foot in a foot brace. Ruby was at the front desk and took my payment and asked for help I really appreciate them they are the best public storage in San Jose.
This is an overdue review but I would like to share what a great caring staffs this location has! We had an item that was lost in the store and all the staff were very eager to help and assist. I do especially want to appreciate Ruby as she was the one who help us so much to find our lost item back. Great team! Very professional, responsible and friendly!
Thanks Ruby for her help!
Ty Gabrielle great job!!!!!
Gabriel is very helpful & nice. Front desk people are awesome. The place is clean. Easy access. I recommend.
Miss Sheila the property manager was so helpful in every step of the way even escorting us to our storage unit.I gave an excellent review on their customer service.Very safe and decent to store all your valuable items and belongings.Thank you so much public storage @ San Jose Lenfest Rd.
Thank you for your service Ruby,Dan,Gabrielle keep up your outstanding work
Ruby was beyond helpful I was at a breaking point with moving and she was supportive and understanding her customer service exceeded all expectations she made my storage renting experience a breeze I recommend anyone to come here and she can help you with all your needs
Propetaria maneger sheila exselente servisio
Le agradezco el servicio de 10 estrellas señorita Ruby estoy muy agradecida y más que satisfecha con sus servicios y atenciónes!
Reece wasVery very very helpful and polite he is awesome
I’m so grateful for the wonderful experience I had with Ruby! This is my first time getting a storage unit and she helped explained the steps and the process of renting a unit. I absolutely loved her energy, I left the office with all my questions answered and pumped to start moving. The unit and the storage grounds are clean and well maintained.
I’d like to give Ruby, a five star review for a professional and quick response regarding my request. She was very helpful and accommodating over the phone. Again thank you Ruby! Have a great one!
Hola buenas tardes, solo para felicitar por sus atenciones a la señora RUBY, nos tuvo la gran paciencia para enseñarnos y obtener el mejor Storage para nuestra familia, agradezco infinitas atenciones, una señora muy amable, amigable y muy cordial, gracias por mostrarnos las instalaciones y apoyarnos en todo momento, felicitaciones por su personal, en especial a la señora Ruby 💞
Reece is super amazing and helpful! Great person to speak to with excellent help! Thank you again.
Great
5 stars for Reece , great customer service.
Thank you!
I had a good experience with PS customer services personnel. They’re patient and a great help in finding the right storage. Thanks to Reece my mom was able to get a storage space downstairs when in fact she’s reserving a storage upstairs. They ran out the one upstairs so they gave my mom the one downstairs instead without extra cost and it’s the closet access near the entry. I would recommend this storage site. My family has been using this PS site when we need a storage space and so far everything’s there no breaks in so far. The price is decent and cheaper compared to other sites.
Ruby is amazing thank you so much got me checked in quickly!
Ruby
Excelente trabajo
Very friendly staff!!! Great service!!! We were helped by Reece and he was very helpful, kind and helped us with all our questions.
Yesterday I rented a 10x10 unit. Gabrielle set up the account for me. She is extremely efficient. She got me set up in less than 10 minutes, while simultaneously helping her colleague to resolve some issues. She is pleasant and professional. I know she is also a diligent employee, doing whatever is necessary. As I walked in to the office, she was mopping the floor. Your facility is very clean. Overall, I have a very good experience being served by Gabrielle.
We met Gabrielle who’s polite and very professional. She helped me picked a large unit with climate control. She’s also very patient and took me to see a couple available units to choose from. The whole check-in process went smoothly.
Ruby and milo did excellent job and they are very helpful and kind
Shelia ruby is the best ever she just saved me a lot on the promotion and is the best ever thank u for everything and promote her to director of public storage
This is a great location! I can’t speak for the people who work in the office on Lenfest but the girls who work at the King rd office right behind it are A-MAZ-ING! So helpful and sweet! I’ve been to other storage places and having the girls in the office be so great makes a difference!
Rubi una persona muy agradable amable te ayuda lo más que puede se toma su tiempo para ayudarte a que quedes satisfecha y conforme da lo mejor se las recomienda preguntén por RUBY….
Ruby and Kevin was super helpful! We had lost something suspecting to be around the facility premises and Ruby took her time to help us look for it. Very much appreciate her effort and positive energy!
Ruby was so awesome and can’t forget Tiffany for promptly giving me such superb service and undivided attention. I’d give you guys 7 stars if I could (leave 5 stars here and put the 2 stars away for a rainy day). Simply terrific! Thank you so much!!
Great Tiffany was very helpful! Ruby was great as well!
Gabrielle was great she showed me the unit. And was able to help me in everything I needed. Thanks.
ANGEL IS A BEAST!
It was my first time doing something like this and she was very patient with me. She was very clear and to the point. She even showed me how to open the storage door.
Update: I’m been here for a couple of years now and I have no complaints
Easy check-in! Reece made the entire process easy and quick!
Great customer service
The place is nice and clean
Gabrielle
Ruby the best don’t get rid of her you’ll be doing Public Storage a dis service. Ruby A is AMAZING!!!!!!!!
Ruby was amazing. Thank you so much for everything. ********
Ruby made my moving day easy. She has terrific customer service and communication skills. She was very helpful!
Sheila the property manager was great. Informative. Showed me options. Very helpful. She hand held me during the whole process!
Go see Ruby when you visit this place. She has awesome and will give you great advice.
Ruby was so great at helping us transfer units and she made sure we got the best possible rates! Really great service!
Hola, Muy buen servicio a el cliente en especial Rubí Ella es atenta, servicial y amigable.
This is a great storage place. Ruby hit me with great energy off the bat. We ran into some issues with the access code but Ruby and Sheila fixed it all within a short period of time. They are kind, accommodating and helpful!
Reece is AWESOME!!! He assisted me with finding the best location, he was patient with me in my indecisiveness and was courteous, took me to 3 different sizes and help me with the process. Very pleasant and fast service!!!
Rubys super amazing she made sure I was fit with the best storage space I needed. Super nice and professional. Would love to come back and ask anyone to give her a visit.
Ruby was awesome and displayed great customer service!
The staff at this faculty are awesome…! In particular, Ruby was amazing! She is friendly and professional, and totally went out of her way to help me the best storage unit to for my needs. Thanks for everything, Ruby; you brightened my day!
Ruby, was so wonderful to us. She is so asome. She is a big big help for us. She is a keeper. Thank you so very much
Wow, we got RUBY. She helped us with everything you could think of.
Really friendly Staff! A very uplifting experience! Thank you Ruby!
Great customer by Ruby
Reece give is very service thanks
This public storage location was so clean. Ruby was great help. She was super kind and helpful. I got all the information I needed. Moreover, storage has great prices!
Ruby is great! She has excellent customer service and provided me with all the information I needed. I would recommend this storage location to everyone!
Ruby did a great job. She is very friendly with positive energy and provided wonderful customer service.
Gabrielle is very helpful and friendly. She takes the time explain everything.
Great facility but they jacked the monthly payment every year and we left.
Where I store christmas
Thank you to Gabrielle for the help!
First off I would like to say thank you to Gabrielle and Sheila! Amazing guidance and help through my frustrating situation of getting a storage unit! They helped me through the whole process! The were very professional read me the benefits of the insurance and made sure I was able to find and lock my unit. The facility was kept clean and secure! Also thank you Gabrielle for following up with and making sure I got to the facility in time to use there on sight free dolly as well! I do wish that can stay open to later but I was sold by the service and knowledge from Gabrielle and Sheila! Once again thank you and hope you both have a great day :)
Ruby is the right person you should go her if you want to rent a storageunit, it was my first time to rent a storage unit, so i had so many questions, i was nervous about the prices and services but ruby was the right person, she answered me
All my questions and she gave me a good service to assist to get my storage shes did a excellent job
Ruby es la persona adecuada a la que debe acudir si desea alquilar una unidad de almacenamiento, era la primera vez que alquilaba una unidad de almacenamiento, así que tenía muchas preguntas, estaba nerviosa por los precios y los servicios, pero Ruby era la indicada. persona, ella me respondió
Todas mis preguntas y ella me brindó un buen servicio para ayudarme a obtener mi almacenamiento. Hizo un excelente trabajo.
Yes Ruby is really awesome she help us with what we needed she was very kind and all of the above her customer service skills were also very well and very professional thank you again above shot out to you
FIVE STARS I had a person named ruby attending me and they were so fun and energetic 😁
Ruby is super kind and hilarious she treats everyone with love and respect 10/10 super respectful!!! Definitely my go to to pay off storage 🥰🥰🥰
Ruby was amazing she was very helpful and kind and provided me with outstanding customer service. Was on time with her duty also very humble she deserves not only a 10 star but a raise as well. Good good good good good
Property mgr Sheila BOMB GO TO HER TO GET STUFF DONE🫡👍🤩
Excelente servicio felicitaciones
My husband was trying to get a unit here thankfully RUBY helped her to get the best price and best deal! She was really nice and had really good customer service! I would recommend her if you need help getting a unit here! Had the best experience ever!!
This is the best place to go! I reserve a unit online and but there was a problem on the system that wont let me get it but thankfully RUBY helped me to get the deal and everything went smoothly!!!! I had the best deal because she help me and she was very nice and has a really good customer service. If you need help i would look for her if you have any problems! Best experience i had from a customer service!!
Ruby is awesome with service. She’s very thorough and attentive to our needs.
She deserve a huge raise !!!
Wants to echoe Liz as well for being avail . To help.
Sandra was a great help. She hooked me up with the exact unit I needed. Switched to a unit right next to mine.
I was in and out of the whole process in under 30 mins.
Great job.
Ruby,Tiffany and Chris help me with my payment. When I come in everyone makes me feel comfortable and everyone is so polite. And they are good with customers
This public storage is so clean! Staffs are so welcoming! I felt save walking in this storage. Tiffany was so friendly and welcoming! Thank you so much for your assistance Tiffany! Great customer service! I highly recommend this public storage if you want your belongings to safe!!
Single mom moving and under a tight timeline! Went to this location and worked with Gabi & Ruby. Quick, friendly, and easy! Great service! Thanks Ladies!
I came to public storage and was greeted and help by one of the employees : name Ruby she was the best customer
service very nice and show me arounvery.helpful and I recommend the best customer service five stars and see what happened
Ruby is the best! She help me so much today, she was very friendly and out-going! I’ve always had issues with public storage employees not understanding me/being rude in the past, but ruby was like a breath of fresh air! Definitely will continue going to this public storage in the future as long as ruby is there! If there was a 10 star rating I’d definitely give her 10 stars!!
Best service love shelia she’s awesome
Love there service
Ruby is a gem of a person. She made sure I got the $1 promotional offer since I misclicked online and she got me squared away. Saved me time, money, and was fun to talk to. Huge location and fair pricing. Thank y’all!
Excellent customer service parking and access to storage units very clean property
Ruby helped with getting me moved in with ease. Highly recommend this storage facility A++++
i recently got a storage here, space is amazing and clean, Ruby and Sheila were very helpful with finding my storage and the exact steps on how to get there with no troubles, they were super friendly and charismatic
Ruby was amazing! She was patient, attentive, and was fast paced. Her multi-task skills were on point. Go visit Lenfest Public Storage!
I meet Ruby on the third floor and had questions about the facility and she was super nice and professional. and outstanding customer service
They are very kind understanding and helpful
This is my first time using public storage and I was a bit confused. Sheila explained everything to me and made using this facility very easy. Thank you so much Sheila!
I had good experience with Ruby and Shielea, they are helpful given me all the informations that I needed to secure my storage unit. I’m glad to have my things secured at the public storage unit. Thanks to you both and I really appreciate the hospitality you both gave me.
Angelica & Ruby helped me today.
Really helpful staff.
Ruby was great!
Edit: originally gave 5 stars as the service was amazing on first meet. When I tried to move stuff in there were no carts and when I talked to staff they were like “sorry nope”
Liz and team were awesome and helped us out so much! Everything went seamlessly and the storage unit and facility was very clean!
Sheila is the best
Excelente servio por parte de Ruby
They have a very friendly staff. And the place is very clean . Good vibes
I came in here yesterday and dealt with Sheila. She was attentive and listened to what my needs were. She made a great recommendation for a unit that would work for my storage needs. I can appreciate when I get service like that! Thanks Sheila!
So I ran to public storage and Sheila was so helpful so polite when I actually the greatest person I could work there and I really appreciate everything she does.
Seem very nice and clean. Just rented there and visited the facility before starting using it. Very friendly staff. Hoping the storage experience will be excellent 🙏
All great, the storage is exceptional and good service.
Public is good,. i have rented my spcace to stored our belongings April since april 2022.
Sheila is the best. She tried everything she could to help me and would definitely recommend this place. Very professional, informative, and patient.
Very professional very clean great people!
I really appreciate the customer service that I received during this time. Very convenient and accesible storage. I love the professionalism and support during my period. Highly recommend!
Shiela and Chris are excellent in customer service, their very personable, patient, and the give the best service with a smile…
Sheila property manager today help by going extra supper support to move me in my staff and I appreciate it so much.
Shelia was awesome getting me into my unit. Just went the extra mile to get me what I wanted and needed. Made the difference for my move!
I can never get a real life person to talk to .And couldn't in in the gate to get to my storage
I’ve been renting a storage unit here since June 2020 and have had a great experience with no issues. The staff has always been extremely helpful and friendly and when my monthly charge increased, I was able to work with Julia to renegotiate my rates. Highly recommend.
No hay buen servicio y fslta mucho carros para transportar las coSAS DEL CARRO l storage y para mi es indispensable. Que haya porque con las cosas en las manos tsrda uno mucho.
It's a storage....what needs to be said?
Liz and Shiela were very kind and helpful in my move
Great service!
Malani was excellent and provided top notch customer service!!! She made the whole process easy and pleasant!!
Tiffany was awesome! Very helpful, answered all my questions. Great customer service,
Thank you!
Sheila is simply the Best! Sheila has made the fantastic work done by herself and the 684 team very approachable.This team at PS is so incredible, very caring, most energetic every time I come by. And at a time when I am tired! Thanks to Liz and Princess and a few others I'm sorry I don't recall other rep's names~ though this team deserves a big Thank You! for your help and always professional demeanor! Thanks to Sheila and the team at 684 Lenfest , I won't even consider a storage company except Public Storage .
Thank you Stephanie for helping me out today with my rental she was able to do the rental in Spanish and is very helpful, I started with a small unit and she helped me get a bigger unit to hold all my things since I was not sure about the space I needed.Stephanie thank you for your friendliness and kindness you are awesome and very patient I definitely recommend Stephanie at public storage ! Very clean facility and well kept!!!thank you!!
Is there an option to give 0 star?
From my experience with Lenfest Rd. I never recommend this to anyone.
2 times I have faced problems with elevator. My wife and I was forced to take out the heavy weight stuffs via stairs. Upon asking when the elevators will start working, the answer is a simple "I DON'T KNOW" and blaming us as if it was our mistake. Paying $160 per month and not supporting facilities to take your stuff out is very painful.
I am getting payment reminders mid of every month. If there is an elevator outage, what the hell! they can't communicate those who are keeping stuff there.
Moreover no one will be in the office most of the time for any help!
I’ve never rented before but Toteana took her time answering all of my questions. Most people would be annoyed with such questions but she reassured me that she would take care of me and answer any questions I had regarding storage, hours, and safety.
Angelica helped me today came from Self storage booked through them but space was to tight to fit my toolbox so I came here and she showed me multiple units helped me out a lot thanks Angelica
Shiela and her staff are indeed very professional and helpful!
Had a great experience at this storage facility. Tanya was super helpful all the time and I’ve always received the best customer service here. It’s been 3 years since I got the storage but unfortunately it was time to go. Until next time!
Front desk Sheila is professional and patient, friendly, check in service is smooth! Management is great!
Clean environment friendly staff never have a problem here and I've been here for over a year thank you guys for all your hard work.
Liz and Tanya were very professional, informative and patient. Helped me to rent my extremely efficient and clean storage unit. Thanks to them both! Highly encourage you to use this facility.
Sheila was very helpful and friendly. Appreciate the awesome and speedy service! Highly recommend Public Storage
Thank you so much SHEILA! You've been so much help everytime I'm in the office! Thank u!
Property Manager Sheila has the Best customer service she is very patient and has the knowledge of her work Thank You Public Storage for having a Great Person working for You and her spanish is the best
Liz is fantastic! There was an issue with the space I reserved, and she quickly accommodated my concern by transferring it to a nearby location. Her attention to detail an customer service is greatly appreciated!
Tiffany at front desk was really helpful with the setup
So far so good.Friendly staff,
My storage unit, along with three other units, were broken into, with my bike stolen and my belongs trashed. There are quite a few other reviews with the exact same issue. They don't seem to be making any effort to address the issue. The more conspiracy minded part of me thinks management itself might be getting a kickback from all the stolen goods.
The staff stated that "they were not at liberty to disclose how often break-ins happen", but when I filed the police report (which I had to take days off work and fly across the country for), the police said this was almost a weekly occurrence at these units.
The building has cameras inside but they did not make any effort to track down the burglars. In their defense, it's not clear that the cameras work. Management was very cagey about any questions regarding the security footage.
The units themselves are covered by a wire mesh at the top that the burglars can easily cut through. They then break the lock from the inside. The picture attached shows where they've cut through the wire, which they haven't bothered closing up for almost a whole year.
The initial monthly payment of $60 also quickly went up to $110 after a year or so.
I was offered a complimentary lock to replace the broken one for my troubles.
Great service!!! Sheila was so super helpful with our reservation. She explained clearly the steps we had to take during our reservation and helped us locate our unit. The place is clean, well maintained, and so helpful. They have trollies to help you with moving things from your cart and vice versa. Thanks Sheila!!!
Tanya is fantastic! Everytime I come to the property she is always eager to assist me. I appreciate her. Thanks Tanya for all you do.
Una buena experiencia ,buena atencion y sobre todo me gusto la ayuda de stephanie me ayudo en mi idioma español ,muy amable y muy buena persona ,quisiera mas personas asi en su negocio ,por esa super atencion le di 5 estrellas
Everyone at this location was very inviting coming in. Very professional. I was helped by Tanya and she was awesome! She was very helpful and answered every single question I threw at her. Definitely a pleasant and easy process.
Doubled my monthly price no notice or anything - there business model cares nothing about customers. Instead they want to steal more and more money from you. Look elsewhere
Shiela and Tanya were excellent customer service, always so smiling and helpful! They are great managers just the best! Give them raises and huge Christmas bonuses!!!
Great costumer service very professional.
Shelia and Staff are wonderful.
Excellent customer service with a smile 🙂.
I have never had issues with this location or service.only down fall they close at 6.
This was a great experience , Tanya especially stood out during our experience of having a storage room at this location. She helped us out with any questions we had until it was resolved. 100% recommend.
I have been using this facility for years. The staff is always amazing. I had an issue with my account and Linda was able to help me and get it all taken care of. Thank you to Linda and all at Public Storage for what you do. You are the best!
Tanya It’s very helpful and she really helped me to figure it out my storage needs she work hard to make sure I have what I need thank you thank you again
Just wanna say a BIG THANK YOU
to Linda & Sheila for assisting me and
My UNIT. YOU both were very helpful that day👍🏽
I've had the best customer service from Princess and Linda. Very helpful. Answered all my questions. These ladies are a gem . Thank you
Shelia was highly professional and provided quick service, explaining everything quickly and answered all my questions thoroughly. Great service!
Ive never done a review until now, because the manager Sheila is very understandable and kind she was very nice to me and my family, and she gives an excellent service!
Linda, Matt and Sheila were amazing and super friendly and helped us out with our problems.
The manager Miss. Princess rocks. She helped me and my friend out so much. This is the best one I have personally found in all the Santa Clara County. Thank you for everything
Linda was very nice and helpful good storage
Satisfied! Thank you Linda!
Linda is fantastic.. very helpful answering questions...she guide us throughout the process
I was having issues completing my reservation online so I came into the store, and Tanya was able to help me get everything together and answered any questions I had.
When I first moved into this facility I specifically chose this location because it was one of the only places that had late access hours. Those late hours are my prime time for being able to conduct my business and or tend to matters in regards to my storage unit. They’ve changed their hours and taken 5 hours per day away from my ability to access my storage. There’s no access to a restroom. And according to a couple of disgruntled renters that I’ve come across.. If you become a victim of theft on their property, they are unhelpful in retrieving your stolen items from the thieves. That includes refusing access or reviewing possible surveillance of theft. And that becomes extremely frustrating when trying to narrow down, by process of elimination, who the thieves could be.
Update: there were items stolen from my locker and I suspect it was an employee who did it.
Tanya went above and beyond to provide excellent customer service. It is much appreciated. Thank you Tanya!
Tanya was very helpful and knowledgeable! Thank you very much.
The customer service was good,Linda was very helpful. It is a bit pricey though and the fees change too often
Tanya helped with my rental she’s amazing and speedy! Thank you so much make sure to stop in and see her
The 1 star is because they only give access to your unit until 6pm! It’s a joke! I am switching to extra space storage because of this huge inconvenience.
To pricey
Great storage facility. Linda who works there was super helpful. Place is clean, easy to access and has bathrooms. 5 stars!
Linda Front desk very helpful!
My girlfriend and I rent two units at separate locations. I am very pleased to be renting from public storage because? I find their multiple locations very helpful and plentiful for my needs. Thank you again.
Just moved into my clean storage unit. Liz and Tanya were incredibly helpful with my visit and went above and beyond to make sure I got what I needed to make the move a nice and fluid process. Thank you!
Katelyn was a pleasure to work with. She was pleasant and polite. A definite light during a bleak time. Thanks
Satisfied Customer,
Justin
It was fast and seemless. Sheila took care of it and was very thorough, thanks so much
Thanks! The staff at 684 Lenfest Rd, San Jose,made it incredibly easy to move my stuff in and out. Thanks again! You guys are amazing :-)
Customer service is always great here!
My first reservation was with a manager named Princess a few months ago. It was my first time renting a storage space and she was very helpful and friendly.
However, after a few months, I realized that a top locker was not practical for me! I’m 5 feet and carrying heavy things on the ladder gets tiring.
My next visit at their office, Tanya was kind enough to make my transfer to a bottom locker storage so easy! If you’re looking for attentive, helpful, and friendly staff, don’t hesitate to come here!!
I appreciate alot the help Mrs Sheila give it to me.
Good heart thank you
Sheila me a mostrado mucho profecinalismo i atencion
Tanya was fantastic helping me set up my storage,
Tanya was pleasant and experience overall was great
Tanya was amazing, super helpful. Thank you tanya!