Public Storage Self-Storage Units at 1395 Mabury Road, San Jose, CA

We are moving to California I contacted this office and spoke to Sheila. She was very kind and knowledgeable and fit us in to exactly what we needed. Thank you Sheila you were very sweet. We need more people like you.

Sheila helped me with my storage needs, she was super helpful and knew exactly what I needed.

Sheila the property manager is great she is always polite and attends her customers with respect and makes sure that we are doing well thank you PS

Sheila’s gave me a great service I recommend this storage facility to all and she is bilangual in Spanish

10 🌟 FOR JAMES! I cannot express enough the degree of professionalism James the site manager provided. I don't have a space at the Mabury location but my uncle does! I visit this site with my uncle as he has been behind on his rent. My uncle is a difficult guy to communicate with. I was there incase there was some kind of language barrier and translation is needed or if things got a little spicy. James was absolutely patient and listened carefully and repeated back to make sure what he heard from my uncle is correct. James addressed his concern and his rent is up to date with future dues paid as well.

Sheila was more than helpful! She went above and beyond to make sure my family was taken care of and made our time at Public Storage very special. Thank you so much Sheila, we truly appreciate you! Best service one could ask for, 10/10!

If I could give this Public Storage zero stars I would I’ve been at this unit since October 2023 and I have never dealt with more incapable people, especially the district Fasheed. For three different separate occasions, I would come into the unit to pay my bill. No one was there. No one was present. I would have to call a different store in order to have someone show up or be present at that location on top of that I was built three months of insurance, even though I provided After three months of no change promises, phone calls and email express the error to logging in through the gate. Nothing was ever addressed so therefore I took my time once again on the third month to speak to the district manager only to find out that the district manager seems to be the main reason why nothing has been addressed no concerns Have been addressed problems have been addressed within 72 hours as customer service says and all I got was credited back to $45 for the $50 that I was charged for three months in a row not for the inconvenience not for the delay, not for the hassle they have provided not for the foul And attitude that the district manager wants to have if this is how your employees are trained it clearly makes sense why it’s taken over three employees to customer service calls a district manager just to tell me that there has been serious. Poor training. I have no interest in staying here , and go to this property Or lenfest

Mui buen servicio me atendieron mui bien El personal mui buenas personas al atender alas personas me gusto mucho el lugar y buen servicio personal Sheila

Very sweet, helpful and informative, we need more people like Sheila

Sheila es una exelente manager es muy amigable y por eso le doy 5 estrellas porque son muy pocas como ella

Shiela gave me wonderful service and went above and beyond to help me. Knowing I’m moving soon and my storage unit was too small she helped me get exactly what I needed. Plus she knows Spanish and cars which is really cool.

Great service from ruby , very professional

Sheila was very helpful in sorting me out on my new spaces. She was friendly, engaging, and a really pleasant person to deal with. I am very happy with the whole experience, and wish Sheila all the Best, and a hearty "Thanks!" Al

Great place. Easy access

Sheila the property manager was an absolute pleasure to assist me in my storage needs and questions.

Sheila me ayudó hoy a rentar mi espacio por linea es un gran mayodoma necesita mas gente como allá

Jennifer Was very helpful to get me to rent my storeage unit very fast and was amazing explaining everything

Move in and out was easy. Lydia was delightful to work with during the close out. She’s friendly, enthusiastic and efficient!

I tried to rent two units online and found I was only able to get one unit at a time. I wanted both units on the same account number, so I didn't complete the second rental online. The next morning, I received a call from Ruby and she suggested I come in so she could help me. I went in and Ruby found a second drive-up unit directly across from the first, larger unit. She got them both added to the same account, refunded the keys I didn't need, and canceled the insurance that I didn't need. I am very pleased with Ruby's service. Thanks!

Had a late fee that was due my unit was about to be put on auction,Luckily I showed up in time an the employee working Ruby was great she was able to get me helped very quickly was very calm very nice of course had payment on full but sometimes you don't get so lucky an your unit could be auctioned off.but lucky she was able to get a hold of me an by girlfriend to let us know in time,she is great give her 5 star rating for sute

I was extremely impressed with the professionalism of Public Storage’s manager Ruby. I expressed a concern about the locking mechanism which Ruby verified, I asked of we could fix it another day, Ruby said no, its going to be fixed right now. Eager to resolve any issues on the spot. A few more examples of Ruby’s professionalism includes, helping me pick up some spilled pearls, arranged to move me to another unit of the same size while saving me $100 a month, Ruby even gave me her bottle of water when the water cooler was empty. Ruby is a Valuable Asset to Public Storage’s customers. Thanks Ruby.

Ruby is excellent

RUBY IS THE BEST VERY HELPFUL AND NICE SHE DESERVES TO BE A PROPERTY MANAGER DONT EVER GET RID OF HER THANK YOU RUBY SO MUCH

Ruby great customer service friendly and she made me feel comfortable and gave me good vibes.

I stopped at public storage. Ruby made my Christmas the happiest ever. Best customer service very cheerful and very resourceful. Keep the vibrant energy going.

Ruby at the Mabury site has been super helpful. The recent work on the side of the creek has been sending rats into both of my storage units and she’s been diligent in checking into the problem, calling her managers to remedy the situation as quick as possible. She is a very caring site manager to her clients.

Ruby thank for your supporting with this property. You’re the best and big helpers and I was on site this property. And I’m truly appreciated for your helps. Thank you again!!!

I met Ruby today, she was awesome. Helped me with my questions! Thank you Ruby

Ruby best employee ever !!! Super amazing!! Great personality!!! Super helpful! Loved her!

Ruby was very helpful and had a very great attitiude with me. Would recomend going straight with her for any type of services needed with your storage needs!!

Ruby is the best customer service rep I’ve encountered in a long time - in any business! She is friendly, professional, and puts customers first. Great service.

I was there earlier this week, an hour before the place closed. By the time I arrived, it was already dark and had limited lighting. The latch on my unit is old and rusted so I usually struggle with closing and opening it so I had to use my light from my phone to try to secure the lock back on. This time the latch just won’t budge and I tried moving it for a good 5 minutes. Ruby came to my rescue and helped me moved the stubborn latch and secure the lock back on. She saw that I was struggling and used a flashlight to help me. She was very helpful and professional. Though the place was about to close for the day, she offered to stay later to help me find better rates and another unit, if I needed it. I appreciate her willingness to help me and I could tell she really cares about what she does and cares about her customers. I hope she stays longer as we need staffs like her who is willing to go above and beyond. Thank you Ruby!

Ruby has OUTSTANDING customer service! She helped me out so much! Incredible energy.

Went in today to make a payment for my storage unit, met a wonderful employee named Ruby! Very professional, super helpful and energetic! Such a beautiful soul☺️.

Ruby, the property manager, is awesome! She goes above and beyond with servicing her customers and providing help. She's friendly, professional, and very knowledgeable about the property and Public Storage's policies.

Ruby's a bright light. Her skills as a representative are phenomenal. Her energy is amazing. And she's beautiful to boot.

They are quick to charge you “late payment” fee but won’t prorate you for cancellation. Disgusting

Nikki helped me get the right size space I needed and helped put the app on my phone so I can use my phone to open the gates. She was very helpful! Thank you!

great!

Nikki was amazing in all the process! Friendly, professional, helpful! Best experience ever!! You hired the right person Public Storage!

Nikki was a great manager she showed us around. She showed us the storage spaces that we needed to look at. She explained everything to us, she was great.

Nikki went above and beyond with service today. We had to transfer our unit into smaller and Nikki made it easier for us. I recommend this location if you needed a storage. Easy transaction. Nikki is very helpful with what you need . We’ve been to this storage since 2021. Thank you Nikki for the service !

The desk clerk is always so helpful and awesome, the property is very clean and professional.

Nikki is fast with answers to my questions and is very helpful whenever possible

Nikki very helpful and always provides gratis service!

Niki The property manager was so great I would definitely recommend Public Storage to others Thank you so very much!!!

My very first time coming to this location! Thank you Nikki for explaining everything about the service I'm getting for this location and God bless and have a wonderful year Amen🤓

Nikki Very good service and very nice personality