Public Storage Self-Storage Units at 311 N 16th Street, Sacramento, CA

Great sucure place to go when u n I ssaf storage unit highly recommend it for your needs.

Haven't had service yet.Homeless

Jessica &diamond they great I love their everything good job

Very quick and informative, got me in and out in less than half an hour!

I need it to be known!!! Diamond at the 16th street location. Absolutely amazing customer service. I came in a MEAN, HOT moving mama because the call center had my unit request incorrect, within in MINUTES she calmed me down with her ' It's okay let me check the options, WE will figure this out. ', she does not know me, she has no idea what I am going through, but she immediately knew to help. I apologize for being short fused and HOT tryna move with 2 kids in this heat. She left me with patience, grace and the exact space for my price range. She needs to be recognized for her customer service, because boy she is better than ME. Thank you Diamond for being kind, and showing me and my kids MAMA needs to calm down, it's okay. 🖤🙏🥹

Very convenient. Polite and knowledgeable staff (Diamond). Straightforward pricing.

Diamond, was a great person, please give this girl a raise!! Thank you for your help !!

Diamond provided excellent customer service, and has the wherewithal to perform at an extremely high level!! Thanks for being pleasant!!

Beautiful person, happy mother's day, love working with you.🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿💜💜💜💜💜💜💜💜💜💜💜💜💜💜🌅

Indoor unit Broken into. There's no cameras inside. This is the worst. The lock type matters.

Good place

Are you ever getting a cart again it has been after one year w/o 1? I need cart to move out of my units. How much trouble would it be to move stuff across hallway to load moving truck without it? I need it to especially unload stuff from my unit etc

I was helped by a young lady this morning who really made my day a lot better just being considerate and observant she even drove down to make sure I found my space and I really appreciated her above and beyond customer service. I give her 5 stars because she really made a difference in my day. 3/9/23 Morning shift THANK YOU

Horrible. They don’t return voicemails. No one is ever there. OVERPRICED - charging me almost $200 more than what they are charging for the same size unit. When I asked for an adjustment they only lowered it by $20. I DO NOT RECOMMEND GO ANYWHERE ELSE AND FAST

Coco was very helpful straight forwards and answered all my questions I had. Everything was easy

Easy to use. Friendly staff. Prices are on point too.

Have a storage unit their it's a great place for your things clean and neat and the staff is great.

Great associate. Positive attitude and very helpful. Thank you Diamond

Diamond was awesome & had great customer service! 5 star definitely recommend

Diamond, the manager, was always very helpful. Great customer service. Thank you

Coco was outstanding and made my day muy amable y profesional

How do I go online to rent storage unit

Diamond was extremely polite, friendly, and helpful. Gene and I really appreciate her assistance.

There is a guy locked out on the sidewalk for over a year paying rent.

Petra is the best customer service worker i've worked with in my entire life. We left storagequest because the worker at the leasing office was horrible. but public storage 10/10 recommend and petra is a PHENOMENAL worker.

Petra was really nice and accommodating. Really made the experience easy she’s the best. Love her.

Great place to store your stuff during hard times... especially since it's near by my current situation... I have easy access to my stuff

Always professional and courteous and dealing with their employees. Great staff very friendly. Facility is always cleaned and secure. Thanks guys you're doing a great job. Diamond is an awesome employee, very insightful

I love this site the young lady Diamond was such a helpful girl she made every thing quick n easy for me plus I love her attitude my granddaughters did as well thank u very much pretty girl

Had a very bad day with some messed up roommates and miss Naomi help me and my hood roommate out by getting us the best possible deal with a store unit this women really helped us out thank you Naomi god bless you

Naomi was to great helping me set up my storage unit and everything. She was sweet and charming and so helpful thank you Naomi for all your help

Place is pretty clean. Facility is well taken care of and looks secure. It's a little dated, but it gets the job done. The front staff lady was super friendly.

Merlinda helped us out today with all our furniture. Great customer service and nice conversation as we were moving our stuff in. We’ll be coming back if we ever need to use public storage again. Thank you! Edit: Updating this to say that I felt compelled to write a positive review before because the attendant was watching over my shoulder as I wrote the above. While the storage service itself was fine (not great, just okay), my change in review reflects the customer-attendant interaction.

Do not quote me on this but I think this one has roaches although I do storage there I have not seen any roaches but I believe they do have roaches

Amazing experience with Diamond! When you’re going through tough times and you come across people like her, it makes the process much better. Throughout our transition, Diamond has shown professionalism without judgment. She was always willing to assist us with a great attitude, and a friendly smile. Thank you again Diamond, for making our tough times a lot easier. I can tell you are going to be great at whatever you do.

Diamond was great she helped me out alot I would definitely recommend public storage

Don't know much about this storage so can't really give any feedback at this time....

Helped by Diamond, very good service! Extremely helpful and quick process for a relatively cheap price

I assisted a community member with getting her items out of her storage unit, and we had a few difficulties, but Diamond (who was at the counter and opened the unit for us) was incredibly kind and patient and gracious. Highly recommend for the good service!

Their hours of operation suck!

The property manager diamond deserves five stars for her genuine customer service

I was skeptical about getting a storage unit at this location, due to the surrounding area. However, after meeting the property manager, Diamond, she not only put me at ease, but was extremely helpful with the entire process. Great customer service, truly made all the difference!

Great service. Diamond was able to answer all my questions about storage,packing my items, and pricing. I look forward to using this location.

This location definitely gets 5 stars for having the best property manager ever! Keep up the good work Diamond!

You can never find anyone In office at anytime of the day or on any specific weekday. Called to find the price to rent and came in the next morning and they gave me a higher quote and when I asked they said it changes every day. Who does that. When you call you always have to leave message and often don't return call. Storage itself is clean and facility itself is clean. This is why I gave it a 2 star. Don't recommend if you go in to pay your monthly fee or if you need to talk to them unless your there first thing in morning.

When I wanted to get a storage I looked around everywhere trying to find decent prices, most places had decent prices but this place provided me with great customer service I can’t thank Coco and Diamond enough for helping me find a great deal. I’d advise anyone who wants great service to go to public storage their great.

Very smooth experience, Diamond showed me some units, answered all of my questions and was extremely helpful. She went above and beyond, and I would definitely recommend this place for all your storage needs!

Diamond was a joy to work with. She was professional and worked with us to find the right fit for our storage needs. After scouting around for the best price and facility in our area, she came through for us and we're so grateful. A+ service at a great facility!

I had a wonderful experience. The location is very convenient, i seen this location getting off the freeway and plan on opening a storage unit at this location in the future. The property manager diamond was very helpful she gave me an awesome tour and expressed what she has to offer and everything sounds great. I look forward to working with you diamond thank you

I had a great experience coming to this place, I'm really glad I had Diamond help me out, she is a really good worker, I really appreciate her doing her best. I recommend this place 100%

Diamond provided excellent customer service while I was there! Made the experience very pleasant and easy.

Great place to store your stuff! It's super reliable and well maintained!!

I came to visit some storages today and this location was the best! The area some would think isn’t the best. But the quality of service was definitely exceptional. I met the manager of the place, Diamond. And she is so sweet!!! She was in the middle of cleaning and stopped what she was doing just to show me some units. I can tell she keeps the place clean and again her customer service was magnificent!

Customer associate named Diamond was very helpful and kind. She showed me the unit and helped reserve one. Much appreciated!

My belongings have been safe and sound for over a year now

yeah Diamond got a five-star customer review this is Russell at the red fire house excellent customer service rate five stars,

Great experience. Josie was super helpful, informative and provided water. Excellent customer service!

I came in store to complete rental and take a look at the storage unit I created a reservation for. I was trying to get the $1 special. But unfortunately this location didn't have any promotions available. That kind of bummed me out. Then I met the property manager at that location and she made me feel more comfortable with the pricing. The property was clean and it looks like she takes great care of the place. The property manager Diamond made buying a storage a unique experience and I give her 5 stars for her great service.

Diamond was very helpful and the process was smooth!

Ms.Diamond is an EXCELLENT property manager. She gives 5 star customer service and she's very polite.

Great customer service from Diamond. She was super helpful!

Thank you to Diamond who was so friendly and helpful with assisting me in finding the right storage unit. I’m someone who always asks a million questions and she was very knowledgeable and patient when guiding me through all the information I needed. Thanks again, Diamond!!

I'm a real estate agent, and I'm thinking of storing some of my business items, usually I like to rent with extra space storage, but I came across Public Storage off N 16th street and I met the property manager there, her name is Diamond, and she showed me a couple of her units and it was an overall good experience getting the run down of how Public Storage operates.

I’m thinking of moving to California. I’m in town visiting and I wanted to check out a storage at the N 16th location because I never rented one and wanted to be prepared by the time I move. The PM there Diamond was able to assist me and answer all my questions her personality is very warm. I wanted to get a unit today just off her kindness. However, I don’t plan on making the move until late August/ earlySeptember. Definitely will be back!!

I met Yvette and she was super helpful with my needs, Awsome Customer Service. Will recommend Her to Others!!!

Very Fast n Convenient

Thay fair I think.

Cathy was very positive, compassionate, and extremely helpful in assisting me with my storage situation. Thanks. Public Storage is a Five Star Place.

It a huge place that has a nut gift shop with the almonds in the planet

My experience with thus particular Pubkic Storage has always been great!!! The new lady Yvette is a perfect compliment to how things should always be when dealing with the public. Yvette is a very professional person and one get of a problem solver. The property by the way, is so flippin' clean!!! Very kind and understanding people Chealsea and Yvette. I feel extremely LUCKY to have a storage in a place and a ti.e of such landemic proportions that I still feel very safe and confident that ill can always depend one or both of them ti put me in a good mood by the time I leave. Thank you Yvette for your understanding and your a wonderful asset to Public Storage And I recommend this property to family and friends. Have a nice weekend everybody. B-193

Yvette was so helpful and friendly. She made the process of renting a storage so easy and painless. I would definitely send friends to her. She had very good customer service.

Nice staff

Great

A+ Service received at 311 N 16th Street Public Storage. Convenient location, super nice and helpful people. Don’t let the iffy area deter you. This is a very secure storage facility with management onsite after hours. Highly recommend!

Yvette was a great help to today she is a very nice person. Really appreciates her help today thank you Yvette :)

Josie was very accommodating... Helpful, Cheerful, & explained in detail how Public Storage operates. My first in storing items after moving from my home of 50 years.

Great service and friendly staff, Josie and Chelsea..who I usually see, are both very professional and helpful. Thanks Public storage for hiring such great people.

Great customer service and location. Very convenient and fulfills my storage needs!

Flat out rude employees. She knows who she is.

To Strict!

Got to say my experience was great with them and i will be coming back again. Especially Josie (hope i spelled her name right) went far and beyond made sure everything was taken care of and walked me through step by step. Thanks again for everything!!!

Great customer service and secure to keep my things.

Josie was very nice and helpful the move-in experience was smooth. Chose the right storage place!

We had a wonderful experience moving in! The first day we moved in, the manager helped checked me in. She was nice, quick and efficient. On our official move in day, Josie was very helpful! She came to check on us and see how we were doing. She also reminded us that they have their bathroom open and water if needed any. Josie was polite and very sweet! We are very happy to have chosen this location as it is also very close to our new home. Couldn’t have had a better experience!

I have had my belongings here at this location for almost a whole year now and made life very easy to stop my things, the management Josie and Chelsea are great people, and keeps me very informed about up coming maintenance etc. Definitely recommended this location for your storage needs

Josie was a great help.

Charnell was amazing! This location is great because of her!

We are so happy we picked this place for our storage needs. Charnell got us set up with what we needed quick and had a great attitude!! Grounds are clean and the property feels secure, would recommend to anyone looking for storage solutions in the area.

Very expensive there are cheaper places that offer more

I hope everyone reading these reviews notices a few things..(since i doubt this 1 star review will be one of the first that anyone sees).. Most of the reviewers writing these 5 star reviews have only written one review, the one about this storage facility. (The number of reviews written is listed under the reviewer's name) Probably the same number of said reviews specifically mention an employee's name in the review, praising her or him. If you regularly read google reviews, you would notice that this listing has a disproportionate number of specific employee mentions. Why would that many people go out of their way to write a review of this place but NOWHERE else? The same reviews are typically quite short and don't go into much detail beyond the mention/praise of employees, if they say anything at all. --* what this would tell a logical person is that these reviews are being solicited/requested by the staff to make them look good. Even if i didn't deduce that on my own.... I actually know it to be true from my own personal experience opening an account here to rent a unit. I wont name names because it really doesn't matter, clearly all employees ask for the customers to do this. Idk if its a store requirement that you ask all customers, or if its some kind of contest among them. Once my 1st payment was made, and all documents signed to rent a unit, the employee asked if we could please help her out by leaving a good review with a mention of her name in the body of it. Also... These reviews are written upon opening an account/renting a unit here. Which means... They have no real experience yet with this location! Basically, their overall rating is BS!! I have had a unit here for a few years because i dont have the means to move my things at this point. I would not reccomend this place to anyone! Its disgusting. It smells like urine everywhere. The homeless crowd is out of control, but they pick and choose who to harass, apparently. I say that because i would see the same shady characters hanging out either in plain sight in their units, or somewhat hidden behind their belongings. I was harassed once spending a few hours in my unit trying to organize it and find a few items. I have a couch stored there, on which i sat for about 15-20 minutes while taking a break because it was about 95° outside. An employee walked over my unit to basically yell at me and my friend who was helping that we weren't allowed to hang out and loiter here. Also, she was very upset that the garage style door on the unit was only about 90% open, and it needed to be fully open for us to be in there. On top of this, as others have stated, the fees have been consistently been increasing while the gate hours have been consistently decreasing. 5 pm seems to me to be a pretty extremely early closing time. Especially considering that most people are barely getting off work at that time. Do i have to take a day off to be able to get into my unit? All in all, i would rate 0 stars if possible. I would NEVER reccomend anyone leave their belongings here given any other choice

I came in yesterday because I had some questions about possibly getting a unit. the women who answered my questions name was charnell and she was amazing. answered all my questions and was very polite!

Must have no ownership because lately its been clean, the are enforcing each person to use their own gate code each time and again, clean.

Nice and friendly staff.

was good intaily but my storgae unit ended up getting broke into and everything was stolen. The company could care less and still demanded rent even though unit was empty. I spoke to customer service and they lied and said they would waive rent and fees associated with the unit. Now I'm getting collection calls stating I owe the $300 and took a hit on my credit. The insurance you are forced to purchase when opening the unit is garbage and denied claim. I would not recommend them to anyone all they care about is the dollar.

Staff have been very Attentive n eager to make all things possible within Reason according to Policy involving These Rental Units.. Very professional.. I feel comfortable being part of this Business n have Recomended to all who's been interested in A Rental storage place w easy access to n from city of sacramento.. Rizo~ 06/28/20~ unit #370..

The woman that helped me was just fantastic. Charnell is her name and WOW, smart, courteous, knowledgeable, just a great employee for Public Storage. We here in Sacramento are truly lucky to have her here in our community.

channell... excellent customer service... thank you

I came to property to get rates on storage units. I received great customer service today from Charnell. She was very courteous and polite. She is very knowledgeable regarding public storage products and this was very helpful.

Merlinda was awesome! Service here was exceptional! She made the entire process easy and as efficient as possible. More people should absolutely follow her lead on customer service! Thank you!!

Mrs. Merlinda is great. I enjoyed my first experience in using a public storage facility. Mrs. Merlinda welcomes me with open arms. I will continue to rent and recommend this facility to everyone.

Melinda is a great person. She and her staff HELPED me save lots of $$$😀😀😀

I would like to recommend Merlinda she was very helpful and friendly and great customer service. And I would reccommend this property to friends and to family. Thank you sooo much Merlinda!!!!

Merlinda was very Patient. Made sure I was happy with the service as I left the Property. I will continue to recommend future family and friends to Public Storage.

Customer Service Merle is superb and really awesome a five Star for her.

What can I say it's a self service storage facility.

They lie to you,they tell you never had account even when you paid with your with your credit card from Your S.S.I.CREDIT CARD.

Great service by Merle!!

Merle was super sweet and made my check in and set up so easy! She was awesome!

I have been a customer at Public Storage 16th Street for many years and always have prompt and courteous service. I like to mention an employee named Merle who has been very nice. Thank you to the entire crew there at Public Storage for job well done. C Hart At Public Storage I always get good service from Merle who is very considerate and helpful I give her a five star review. C Hart

Thanks for the great experience. Reasonable rates and Merle is super friendly and helpful.

They have been steadily increasing my monthly rate (without notifying me) to the point where my unit is literally 200% higher than it was about 13 months ago when I signed up.

Its ok

Great place to live out of .. even though there is no lights or electrical going on as advertised on Craigslist

Oh my goodness I was looking for a storage facility to meet my needs Joy was so pleasant and patient she understood older people take a little more time she showed me 5 units even stayed late. Thank You So Much Joy for really staying by that sign “WE CARE” if your Boss sees this all the more. If you are ever in need of storage go to North 16th Street in Sacramento!!! 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻

Merlinda

Joy was awesome. Very helpful and attentive to all our needs

Joy was very helpful when I moved in and when I moved out. Thank you!

Merle and Joy are wonderful! They take great care of the property and the tenants.

Merle was good on helping me move in.. would recommend her service to my friends and family.

Melinda is the best. Excellent service! I will recommend this storage to my friends and family!

Merle she help me today. She very nice and helpful and I would recommend this property to my friends and family

Joy was very helpful. Great customer service. Thank you so much for all of your help!!

MERLE...IS WHAT'S UP....THANK YOU FOR THE COMFORT....

I posted a negative review of an experience I had with this franchise during my last 18 months renting there. I since have had a dialog with a regional manager--who called me while at the hospital having just experienced the birth of his child. He was exactly what a consumer expects from his position and even better. While my situation has not officially been resolved, I am confident that the leadership of this operation is concerned with their clients' satisfaction. Marcus Cooley is an example of what I referred to in my review of Dec. 17, 2017.

Great place to store. Cameras, gates, and monitoring are all there.

Is there 24 hour access available

Cheap n nice staff but dirty

Merle, at the 311 16th St location, made my experience very pleasant. She was very sweet and professional. She made sure to call and confirm my appointment before I showed, and gave steps to make the reservation easy as possible. Once there, she helped me choose the best fit for my needs, and I was able to leave with keys to my new unit.

Never have i had a problem at public storage not a one always good severes.

Joy was very helpful. We were evacuated from the kincade fire and she made a very stressful time very unstressful. Thank you!

Nice

Merlinda provided me with "Excellent" Customer Service!

Joy was amazing. She answered all the questions I had. She was so hopeful and great attitude and very friendly.

Merlinda was so very helpful. This location is close to everything and had answers for all of my storage questions. Thank you for being you!!

Joy treated me with great customer service

Joy gave us the best customer service hands down. I will for sure recommend this place because of her service.

I came to Public Storage on 167h St. I was assisted by Merlinda she knowledgeable, curtious and friendly. I am going to highly recommend this storage facility to all my family and friends. Melinda is awesome I don't know how she did it bit I also got a discount on my boxes! Yea! Public Storage 16th street Sacramento keep up the good work!

Merlinda helped me while moving out she was very friendly , understanding and caring . She made me understand the terms and how to properly move out and made my trip nice and easy I appreciate it ! Thank you public Storage! I recommend this storage unit to friends and family !

Merlinda helped me she’s such a great help and asset to public storage!! Thank you merlinda see you tomorrow!!! 🌟🌟🌟🌟🌟 I recommend this service to friends and family!!!

Joy was very helpful and nice. Will definitely be coming back for any future storage needs!

Merlinda was so helpful she has such a beautiful personality and I genuinely appreciated her customer service made my visit so much smoother 🤞🏽

Came here today and found out my autopay hadn’t gone through. Joy helped me sort that out and catch my payment up, in spite of a busy and likely stressful office. Nobody likes moving or putting or pulling storage. It takes a lot of patience, clear communication and elbow grease - and Joy definitely came through when we needed some.

Came here today and it was busy. Joy was cool as a cucumber on this hot day. Thanks 😊

Merlinda was awesome. Kind and nice she has great service and will recommend this property.

Merlinda was amazing today ! She helped us get our unit, was very fast, efficient, and beyond friendly. You can tell that she cares about providing the best service to each and every person who comes in the door! I would highly recommend coming to this property to any future friends looking for a space.

Merlinda was amazing, we were helped very quick and the process was simple and easy with her help! Thank you

Joy is the best. Very informative and friendly

It’s a nice storage facility. The staff is really nice. Especially Joy! She’s amazing! She was so helpful and nice!

Wonderful service by Joy and great location!!!

Today I came in and Joy was very helpful. Her customer service was impeccable!

I absolutely love this storage. Merlinda was super helpful and professional. I was able to get a storage unit last minute before moving out. I definitely recommend this spot to anyone that wants great pricing and excellent service from Merlinda.

So lucky to have found a over the top helpful place with caring help from employee Merlinda. Definitely would recommend this place for college students looking for a affordable and convenient place to store belongings. Coming back here for the excellent service. ask for Merlinda she’s awesome and professional!

Merlinda provides great service and was very kind. She made the whole process a breeze. Definitely recommend this place to your friends and family!

Worked out perfectly for what I needed. Joy was a huge help in getting me an ideal unit, and took extra time to get me a good rate and make sure I was satisfied.

Good service for Joy! Thank you.

I would get Joy 6 stars if google has it!!! Super friendly service!

Professional and efficient, it was a great place to store my stuff

Merlinda was very nice and provided good service!

Merlinda offered me great customer service. She was super friendly and funny and made the experience of getting a unit enjoyable and easy ☺️.

I came in and Merlinda helped me find what I was looking for. She was very friendly and knowledgeable on everything we needed and more. 10/10 would recommend you to ask for her service.

Merlinda provided excellent customer service! I was so impress with the quality of service she provided us. I would recommend this public storage to family and friends. Look for Merlinda.

Today my family and I were helped by Merlinda. We had a very good experience with her. She made the whole process very easy and enjoyable!

Very informative, helpful and easy!!! Property manager made move in very smooth!!!

Joy was wonderful. Had a great move in experience

My rental was a great experience! Joy was wonderful in my check out process and helped with everything.

Great experience and fair price. Merlinda is nice and helpful!

Merlinda at this location was extremely helpful and so sweet! Made the check in process easy and smooth. I highly recommend this location! Gated and easy to access

Merlinda was very helpful and cheerful.

Melinda is very friendly and helpful

It's ok....just expensive

I was helped by Merlinda today and she was absolutely wonderful. She helped me find the unit size I needed and was very helpful with explaining how everything worked and providing support. She was also very kind, which helped ease my stress about moving in my stuff.

This place is the worst, they basically got me for $200 for the smallest unit and I only been in Sacramento for two weeks even though online it says $1.00 for first month, yeah right they are false advertising that just to take your money

Joy was such a help when renting the unit. She is a asset to the company.

Went there an hour before they closed and the manager was on a 30 minute break

The manager, Joy, is a delightful person, who worked tirelessly to help myself and other customers the entire time I was there. The location of this Public Storage definitely seems like it brings some challenges, but despite all of the things she was dealing with that morning Joy took it all in stride and made me feel that my stuff would be well-cared for. One person can make a huge difference in a customer's experience.

Joy was very helpful with the whole storage process. Very informative and willing to help. Made the whole ordeal simple and easy to deal with.

Joy was a great help during my move in and move out experience and made sure that we had everything we needed for a smooth process! Awesome service here.

Both John and Joy were a great help! They assured us that as college students living hours away, our stuff would be kept safe and clean! I would absolutely use this storage rental again!

This facility is teeming with homeless. I felt extremely uncomfortable and unsafe entering the facility and my storage unit by myself. The elevator smelled of urine, and the lighting in the hallways was so dim I could barely see inside my unit. The unit I was given had insulation falling out of the ceiling, which is a huge health hazard. There are exactly two rolling carts for use at the entire facility and so it was nearly impossible to acquire one (especially on a weekend). I moved out after one month -- just did not feel safe/comfortable. I should note, I felt like my belongings were safe but I was personally accosted by a few sketchy people while inside the facility. HOWEVER, the management was excellent, and the staff were friendly and had great customer service. Service = 5 stars Safety = 2 stars Cleanliness = 0 stars

I am very upset about the way it has went

Very nice staff. Made me feel important. The Manager was very busy and still took his time showing me different size units. This property is in a questionable area but after I was told about all of their security procedures I felt comfortable that my items would be safe.

Merlinda was so sweet and helpful!

Morons that will continue to bother you with phone calls for months after you've stopped using their facility and have no more need of a storage unit.

Horrible. Employees stole my monthly payment and it's been broken into MULTIPLE TIMES! I wouldn't recommend this place at all.

Clean and good prices

Very convenient. Merlinda is very helpful.

Merlinda provided a great service!! :)

Service not great today. Held my I'd til cart back. Cart stays n complex but lady dont wanna go get it. She holds I'd today cart got stuck in elevator .

This place is really good, big enough storage, and friendly staff.

Merlinda helps me a lot when I move in. Appreciate for her help. I’ll recommend her to my family and friends.

Merlinda is really nice and helpful. 😁 I will highly recommend this facility to my friends and family 😀

Ok service lady very nice

John and his team was a great help to our move and very helpful when we need assistance

I came in to inquire about a unit for my future move, I was greeted by Nikki who smiled and was incredibly friendly. She was knowledgeable and helped explain the process on the rental and how to save the most money with packing supplies. I will for sure be coming back at the end of the month to rent here. The service was impeccable!!

Merlinda help me with the payment and she was very friendly and nice. I recommend my family and friends to this storage area.

MerLinda is very helpful nice and kind recommend to family and friends this property. John is great very sweet and professional great customer service

Great customer service!! John was awesome! Recommend this place for sure

John has been very kind & helpful. Takes time to listen to u. Thank u John

The personal service that is received from John the manager is the pinnacle reason I stay at this location. He takes care of business. But they should get him some help occasionally. However he is a one man army! Give the poor guy a break. Public storage compliments on your personal choices.

Merlinda was great and provided fantastic customer service so I recommend this property to all my friends and family members.

Great customer service! When first arriving I was a little nervous due to the sketchy neighborhood. Lots of homeless people standing around staring at you. Once inside though I couldn’t have been more satisfied. The manager John helped me and was so friendly! I only needed a space short term and he was able to give me a great deal and was so friendly and fun to talk with. (And has such amazing hair!!) I would highly recommend this location and would encourage asking for John when making your reservation!

John was so helpful. I was in the middle of unfortunate circumstances and he helped me end things so smoothly and easily. There was a series of miscommunications, and I never got upset but he was very forthcoming and extremely communicative. I couldn't get through via telephone a couple times, so I went down to the space, and they were very busy; they do return phone calls, and are extremely personable. John even helped my unit-mate get into a cheaper unit that made sense for her belongings. Conveniently located between midtown and everywhere else, prime location. If I ever need another storage unit, ill surely go through Public Storage on N 16th street. They are so kind.

So far every time I've been here I had a good visit people in the front desk are always kind courteous and very helpful they always let me come into my storage even if I'm late and they're almost close to closing time all in all it was a great experience I would recommend this place for your storage needs.

Had to seek out another storage company... They kept creeping the price up, until it was unbearable ...I felt trapped

John was consistently remarkable in every customer interaction with me and others.

John and staff are excellent at customer service and meeting our needs

Great customer service! John is amazing and so friendly and helpful! I highly recommend this location!

John is always so helpful and friendly! He continuously goes out of his way to provide great costumer service. Every time I come here it is a great experience.

Nicole is amazing, very fast, personable and sufficient. Thank you so much for all you do to help me.

John is a great manager! I would definitely use this facility again.

Got the best deal online, owner is super cool, easy access unit and close to home. Definitely happy..

The best

Overpriced

great

Our Storage is Safe and Secure!

Great

I was referred to this location by another property manager at a nearby public storage facility near sac state. Glad i was, because it saved me hundreds of dollars over the summer while my belongings from my dorm were being stored. The location of this facility is in a sketchy place, but the cheaper price is well worth it. John, the property manager, was wonderful! Super helpful and more than willing to help me get the lowest rate on my unit. Very satisfied with how smooth renting, moving in and out went!

John was an excellent caretaker and gave us a great price on a unit. Thank you John!

John was very helpful and professional. I would rent from this facility any time again.

Merlinda was super friendly and welcoming. Setting up a storage unit here with her was a very easy & pleasant experience. She was very accommodating. Thank you Merlinda!!! I would recommend this public storage facility to my friends and family!

Thanks for John help

Friendly professionals .fast workers

Nikki was very pleasant and helpful. Move in was easy.

I was at this storage for almost a year and the property manager John made it an awesome year! On point customer service skills, understanding and he made the move out process a breeze. Location is pretty secure and I had no issues. I’ll be referring friends and family to this location from now on. Thanks John!!

This place is awesome. The customer service from John is amazing. He made us feel important. Strongly recommend this facility.

Great customer service. They care about me and my stuff

Great service. Nicki is awesome. Good prices and good location 👍

Fantastic customer service! Was very impressed by the quality of customer service received, specifically from John (the manager) and Chan.

I love this storage staff is very nice

I am grateful to the manager John at this location. I accidentally left my phone in his office and was relieved when he told me it was safe and sound. This place is clean and safe to store your precious belongings. Thank you for keeping my possessions safe and secure.

I have a storage unit at this location.

Eh

open hours of operation reducedtop basically business hours on weekdays. you know, when most people are at work.

Are you building new facilities in Sacramento?

Clean, safe space and friendly, helpful service from Jessica, the front office person who showed me around. Thank you.

Staff is friendly and helpful. Chandra goes out of her way to solve isdues.

Best customer service in town 😊

Great consumer service..

Very friendly and clean facilty

Pay my bill

Chanda your amazing and will be a great asset to your job and you treat us with a smile and very welcoming we love it thank you😍

Chanda has been very helpful with any questions or needs I asked. hands down fantastic service

Chanda your the best. Outstanding customer service. So caring and generous.

John was friendly and helpful many thanks.

So far so good

Chanda made my experience stress free.

Nice and secure but the gate hours suck!!!

Very good

Chanda has been super helpful with moving. Her customer service is amazing. I would highly recommend to my friends and family! Thanks Chanda!!

Jessica, and Chanda went above and beyond! I didn't have many questions, after they explained what I needed to know! And, the question's I did have, they both were both well versed!

Chanda went above and beyond. She was extremely helpful with renting my unit. The location might not be the best but the security and attention to the property made me feel completely comfortable renting here.

Great customer service !

Come see chanda her customer service is awesome. Postive energy and out going she loves her job and very knowledgeable with storage and prices with boxes thank you for yoir service

very clean and courtesy and Chanda has been alot of help at this property I love her customer service it's been great dealing with her

I got 2 storage units @auction lots of junk.

Chanda was awesome, she helped me find the best storage solution for all my stuff.

Horrible customer service. My rent was increased 4× in a single year, while they cut back their available hours to access your storage unit! Shady business practices, and there is also a large number of homeless people walking about the facility, and pretty sure there are people living in their units. They advertise "climate controlled" units, however there is absolutely none whatsoever in the whole building where my unit is, also there is no power and no lights inside your units so it's very hard to see what you are doing when inside your unit!

Best service in town Chanda was very friendly

Chanda has been very kind and helpful

Chanda is wonderful!!! She was so patient. She explored all the options available. It is rare to have someone that cares and listens. In the craziness of moving, her kind attention was sooo welcome.

Decent value but had to fight for deal. Bad neighborhood !

Staff was courteous, insightful and overall very helpful. Manager "Chanda Touch" was particularly knowledgeable regarding both company policy as well as the actual science of storing property. Amazing employee! Wish "we" had her! She actually made it a pleasurable experience. Don't know when her last raise was but.....

Customer service was beyond what I expected Chanda have helped me through the process by getting the right size for the best price and deals on boxes Thank you for all your help

Very clean and great customer service! Jessica and chanda were exceptional employees. Keep up the good work.

I just wanted to thank the person who hires quality staff to run the store there professional and knowledgeable its always a good opportunity to meet nice people during my first visit

Chanda and Jessica have a great sense of humor have always made me feel welcome they're always working hard to keep the property clean there customer service need more than 5 stars

Real great place for to keep my things.

Jessica help me with my rental she was very friendly and helpful.

Chanda, You presented outstanding service! Making sure we received the best price for our budget is truly appreciated. Propper management and secure location is high priority to us when selecting a new storage unit. We are feeling greatful, Thank you. - Cinder family

Staff is helpful and friendly. Would definitely store here again.

Just visiting.

Great customer service Chanda😍

Chanda is awesome thank you for your service

Chanda keep up with your postive energy. very polite and kind i love your attitude will be seeing you again thank you for your help.

This place is clean and secure. I will recommend anybody to rent at public storage when you come to the office please stop by and see Chanda she's the best at customer service! Will get you the best deals on the units and merchandise you will not be disappointed she have a great sense of humor and connect very well with her customers.💓

I recently acquired a Storage space from this facility. The service was exceptional and the person who assisted me was very helpful. The employee's name was Chanda and she covered everything in detail. My questions were completely answered and she possessed a very friendly demeanor and attitude. I left satisfied with the customer service and confident the facility would ensure my items would be stored safely. I would recommend anyone who is looking for a storage facility to stop by and see Chanda first!

Infested with cockroaches! Avoid this location.

Location is definitely not the best but the staff were extremely helpful. This was my first time needing to rent a storage and Chanda (staff member) was so helpful! She walked me through the entire process, was very attentive in showing me around. I would definitely recommend this place and if I ever find myself in need of renting a storage again I'll definitely come here.

Jessica was great help, very proffesional and friendly.

DO NOT STORE YOUR BELONGINGS HERE IF THEY MEAN ANYTHING TO YOU. WAS HERE ONLY 2WEEKS TO FIND MY STUFF HAD BEEN STOLEN AND RUMMAGED THROUGH. WITH THE LOCKS STILL ATTATCHED TO THE UNIT?? I WOULD NOT RECCOMMEND THIS PLACE TO ANYONE.

Very smooth and completely competent employees. Chanda is the best thank so much for making my life easy. Can't thank you enough

Been there a while now. They continue to hire quality staff. Chanda has been one of the nicest and professional. Firm fair consistent & helpful. Keeps it clean & safe.

Chanda has helped me from start to finish and it has been a great experience all the way around I would definitely use them again and recommend them . Thank you for all the help ☺

Friendly service, great deal,Chanda is very helpful and sweet.

The customer Service here is amazing. Chanda and Brandy is the best people here.

Very good service so far! Best location!

When I took my stuffs from this property, I could see lots of cockroaches in all boxes. I called the store manager to inform about this and their response was very bad. Please avoid this place.

Very friendly front counter staff - quick and easy. Thanks for your help today, and suggesting AutoPay and helping me through the set up.

The first time I came to rent my unit the new girl was just that...NEW. Nonetheless, when I came back today to pay on my unit, the chick helping me Skye was all over what I needed and she knew her JOB!! I appreciated her assistance with everything I needed today!! Thanks Skye you we're a lot of help today!! I highly recommend this Pubic Storage!

Skye was very helpful and got me what I needed quickly and efficiently. On a Sunday and in an emergency this is a great choice.

This was my first time renting a space in Public Storage and I couldn't be happier. Brandy helped us in setting everything up, and she's been very helpful and clear. Great costumer service

Very rude been at this unit a year barely came here the day I'm moving out they were so rude wouldn't let me use the garbage can Brandi had an attitude the whole time wouldn't let me use the dolly at first very disrespectful I don't recommend here south sac cheaper and nicer

Great service! Friendly and informative.

Very friendly, painless experience

Manager met me with courtesy and went over and above the call of duty to get me into the unit I needed.