Public Storage Self-Storage Units at 311 N 16th Street, Sacramento, CA
311 N 16th Street Sacramento, CA 95811
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 82/moSmall 5'x5'
$ 82/mo $109Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 86/moSmall 5'x5'
$ 86/mo $115Best Price Label
- Climate Controlled
5'x10'Online only price$ 104/moSmall 5'x10'
$ 104/mo $139Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 112/moMedium 7.5'x10'
$ 112/mo $149Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 114/moMedium 7.5'x10'
$ 114/mo $152Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 117/moMedium 7.5'x10'
$ 117/mo $156Best Price LabelHurry!
- Inside unit
- 1st Floor
5'x10'Online only price$ 128/moSmall 5'x10'
$ 128/mo $171Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 151/moMedium 10'x10'
$ 151/mo $202Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x10'Online only price$ 154/moMedium 10'x10'
$ 154/mo $205Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 190/moMedium 10'x10'
$ 190/mo $253Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 220/moLarge 10'x15'
$ 220/mo $293Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 241/moLarge 10'x20'
$ 241/mo $322Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 292/moLarge 10'x25'
$ 292/mo $390Best Price Label
- Outside unit
- Drive-up access
15'x20'Online only price$ 303/moLarge 15'x20'
$ 303/mo $403Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 345/moLarge 10'x30'
$ 345/mo $459Best Price Label
- Outside unit
- Drive-up access
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
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3300 Northgate Blvd
Sacramento CA 95834
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801 57th Street
Sacramento CA 95819
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1820 Frienza Ave
Sacramento CA 95815
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1940 Howe Ave
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Self-Storage Near Sacramento
Resources from the Help Center
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Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Storage Units in Downtown Sacramento
Self storage in Downtown Sacramento make city life a little easier. Our storage facility is located on 16th St, just south of the American River.
We have several storage units for rent at this facility. Our river-adjacent placement makes us a great choice for fishermen or outdoors enthusiasts looking for a place to store fishing rods, bikes, and more. Try one of our 5x10 storage units for just that, plus old clothes, books, and important documents.
City living can be tight, which is why our 10x10 storage units are popular for customers who need to free up some space in an apartment, condo, or small home. The 10x10 storage unit can fit the equivalent of a one to two bedroom apartment.
For bigger hauls, try our 10x15 storage unit, ideal for homeowners in the middle of major renovations or anyone hoping to store large objects like couches, coffee tables, beds, and dressers. At his facility, we offer outdoor units with drive-up access so you can unload with ease. We also offer indoor storage units and some climate controlled storage.
This location is open seven days a week, with an on-site manager and an attentive staff to answer all your questions and get you into the storage unit that will help you overcome clutter.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 445)
Very convenient. Polite and knowledgeable staff (Diamond). Straightforward pricing.
Diamond, was a great person, please give this girl a raise!! Thank you for your help !!
Diamond provided excellent customer service, and has the wherewithal to perform at an extremely high level!! Thanks for being pleasant!!
Beautiful person, happy mother's day, love working with you.🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿💜💜💜💜💜💜💜💜💜💜💜💜💜💜🌅
Indoor unit Broken into. There's no cameras inside. This is the worst. The lock type matters.
Are you ever getting a cart again it has been after one year w/o 1? I need cart to move out of my units. How much trouble would it be to move stuff across hallway to load moving truck without it? I need it to especially unload stuff from my unit etc
I rent out of this place and two of my units are close together right next to each one. I requested for that second one since it got empty. Glad they were cooperative and all that. My two 5x5 cost different because I got a good deal from online for my 2nd one
I was helped by a young lady this morning who really made my day a lot better just being considerate and observant she even drove down to make sure I found my space and I really appreciated her above and beyond customer service. I give her 5 stars because she really made a difference in my day. 3/9/23 Morning shift THANK YOU
Horrible. They don’t return voicemails. No one is ever there. OVERPRICED - charging me almost $200 more than what they are charging for the same size unit. When I asked for an adjustment they only lowered it by $20. I DO NOT RECOMMEND GO ANYWHERE ELSE AND FAST
Coco was very helpful straight forwards and answered all my questions I had. Everything was easy
Easy to use. Friendly staff. Prices are on point too.
Have a storage unit their it's a great place for your things clean and neat and the staff is great.
Great associate. Positive attitude and very helpful. Thank you Diamond
Diamond was awesome & had great customer service! 5 star definitely recommend
Diamond, the manager, was always very helpful. Great customer service. Thank you
Coco was outstanding and made my day muy amable y profesional
How do I go online to rent storage unit
Diamond was extremely polite, friendly, and helpful. Gene and I really appreciate her assistance.
There is a guy locked out on the sidewalk for over a year paying rent.
Petra is the best customer service worker i've worked with in my entire life. We left storagequest because the worker at the leasing office was horrible. but public storage 10/10 recommend and petra is a PHENOMENAL worker.
Petra was really nice and accommodating. Really made the experience easy she’s the best. Love her.
Great place to store your stuff during hard times... especially since it's near by my current situation... I have easy access to my stuff
Always professional and courteous and dealing with their employees. Great staff very friendly. Facility is always cleaned and secure. Thanks guys you're doing a great job. Diamond is an awesome employee, very insightful
I love this site the young lady Diamond was such a helpful girl she made every thing quick n easy for me plus I love her attitude my granddaughters did as well thank u very much pretty girl
Had a very bad day with some messed up roommates and miss Naomi help me and my hood roommate out by getting us the best possible deal with a store unit this women really helped us out thank you Naomi god bless you
Naomi was to great helping me set up my storage unit and everything. She was sweet and charming and so helpful thank you Naomi for all your help
Place is pretty clean. Facility is well taken care of and looks secure. It's a little dated, but it gets the job done. The front staff lady was super friendly.
Merlinda helped us out today with all our furniture. Great customer service and nice conversation as we were moving our stuff in. We’ll be coming back if we ever need to use public storage again. Thank you! Edit: Updating this to say that I felt compelled to write a positive review before because the attendant was watching over my shoulder as I wrote the above. While the storage service itself was fine (not great, just okay), my change in review reflects the customer-attendant interaction.
Do not quote me on this but I think this one has roaches although I do storage there I have not seen any roaches but I believe they do have roaches
Amazing experience with Diamond! When you’re going through tough times and you come across people like her, it makes the process much better. Throughout our transition, Diamond has shown professionalism without judgment. She was always willing to assist us with a great attitude, and a friendly smile. Thank you again Diamond, for making our tough times a lot easier. I can tell you are going to be great at whatever you do.
Diamond was great she helped me out alot I would definitely recommend public storage
Don't know much about this storage so can't really give any feedback at this time....
Helped by Diamond, very good service! Extremely helpful and quick process for a relatively cheap price
I assisted a community member with getting her items out of her storage unit, and we had a few difficulties, but Diamond (who was at the counter and opened the unit for us) was incredibly kind and patient and gracious. Highly recommend for the good service!
Their hours of operation suck!
The property manager diamond deserves five stars for her genuine customer service
I was skeptical about getting a storage unit at this location, due to the surrounding area. However, after meeting the property manager, Diamond, she not only put me at ease, but was extremely helpful with the entire process. Great customer service, truly made all the difference!
Great service. Diamond was able to answer all my questions about storage,packing my items, and pricing. I look forward to using this location.
This location definitely gets 5 stars for having the best property manager ever! Keep up the good work Diamond!
You can never find anyone In office at anytime of the day or on any specific weekday. Called to find the price to rent and came in the next morning and they gave me a higher quote and when I asked they said it changes every day. Who does that. When you call you always have to leave message and often don't return call. Storage itself is clean and facility itself is clean. This is why I gave it a 2 star. Don't recommend if you go in to pay your monthly fee or if you need to talk to them unless your there first thing in morning.
When I wanted to get a storage I looked around everywhere trying to find decent prices, most places had decent prices but this place provided me with great customer service I can’t thank Coco and Diamond enough for helping me find a great deal. I’d advise anyone who wants great service to go to public storage their great.
Very smooth experience, Diamond showed me some units, answered all of my questions and was extremely helpful. She went above and beyond, and I would definitely recommend this place for all your storage needs!
Diamond was a joy to work with. She was professional and worked with us to find the right fit for our storage needs. After scouting around for the best price and facility in our area, she came through for us and we're so grateful. A+ service at a great facility!
I had a wonderful experience. The location is very convenient, i seen this location getting off the freeway and plan on opening a storage unit at this location in the future. The property manager diamond was very helpful she gave me an awesome tour and expressed what she has to offer and everything sounds great. I look forward to working with you diamond thank you
I had a great experience coming to this place, I'm really glad I had Diamond help me out, she is a really good worker, I really appreciate her doing her best. I recommend this place 100%
Diamond provided excellent customer service while I was there! Made the experience very pleasant and easy.
Great place to store your stuff! It's super reliable and well maintained!!
I came to visit some storages today and this location was the best! The area some would think isn’t the best. But the quality of service was definitely exceptional. I met the manager of the place, Diamond. And she is so sweet!!! She was in the middle of cleaning and stopped what she was doing just to show me some units. I can tell she keeps the place clean and again her customer service was magnificent!
Customer associate named Diamond was very helpful and kind. She showed me the unit and helped reserve one. Much appreciated!
My belongings have been safe and sound for over a year now
yeah Diamond got a five-star customer review this is Russell at the red fire house excellent customer service rate five stars,
Great experience. Josie was super helpful, informative and provided water. Excellent customer service!
I came in store to complete rental and take a look at the storage unit I created a reservation for. I was trying to get the $1 special. But unfortunately this location didn't have any promotions available. That kind of bummed me out. Then I met the property manager at that location and she made me feel more comfortable with the pricing. The property was clean and it looks like she takes great care of the place. The property manager Diamond made buying a storage a unique experience and I give her 5 stars for her great service.
Diamond was very helpful and the process was smooth!
Ms.Diamond is an EXCELLENT property manager. She gives 5 star customer service and she's very polite.
Great customer service from Diamond. She was super helpful!
Thank you to Diamond who was so friendly and helpful with assisting me in finding the right storage unit. I’m someone who always asks a million questions and she was very knowledgeable and patient when guiding me through all the information I needed. Thanks again, Diamond!!
I'm a real estate agent, and I'm thinking of storing some of my business items, usually I like to rent with extra space storage, but I came across Public Storage off N 16th street and I met the property manager there, her name is Diamond, and she showed me a couple of her units and it was an overall good experience getting the run down of how Public Storage operates.
I’m thinking of moving to California. I’m in town visiting and I wanted to check out a storage at the N 16th location because I never rented one and wanted to be prepared by the time I move. The PM there Diamond was able to assist me and answer all my questions her personality is very warm. I wanted to get a unit today just off her kindness. However, I don’t plan on making the move until late August/ earlySeptember. Definitely will be back!!
I asked if customer could leave me a review and he really wanted to but his phone got hacked so he wasn’t able to do it through his email. But this is his review: This girl needs to be our new manager. I’ve been renting here 3 years and she’s the best mgr we’ve had since John transferred to Fairfield. She and Cathy make a good team.
Yvette was the most amazing person very help full and sweet the hospitality and security is a major part on why i decided to come here
I met Yvette and she was super helpful with my needs, Awsome Customer Service. Will recommend Her to Others!!!
Very Fast n Convenient
Thay fair I think.
Cathy was very positive, compassionate, and extremely helpful in assisting me with my storage situation. Thanks. Public Storage is a Five Star Place.
It a huge place that has a nut gift shop with the almonds in the planet
My experience with thus particular Pubkic Storage has always been great!!! The new lady Yvette is a perfect compliment to how things should always be when dealing with the public. Yvette is a very professional person and one get of a problem solver. The property by the way, is so flippin' clean!!! Very kind and understanding people Chealsea and Yvette. I feel extremely LUCKY to have a storage in a place and a ti.e of such landemic proportions that I still feel very safe and confident that ill can always depend one or both of them ti put me in a good mood by the time I leave. Thank you Yvette for your understanding and your a wonderful asset to Public Storage And I recommend this property to family and friends. Have a nice weekend everybody. B-193
Yvette was so helpful and friendly. She made the process of renting a storage so easy and painless. I would definitely send friends to her. She had very good customer service.
I’ve had two units at the N 16th st property since 2018; although there has been staff turnover, the current staff is phenomenal. I had a couple of questions regarding covid procedures at public storage; Yvette was cleaning up the property when I asked about the covid policies. She was very friendly and didn’t appear to be annoyed by my interruption to her present task. Yvette was knowledgeable and concise. Great customer service! Bill H
A+ Service received at 311 N 16th Street Public Storage. Convenient location, super nice and helpful people. Don’t let the iffy area deter you. This is a very secure storage facility with management onsite after hours. Highly recommend!
Yvette was a great help to today she is a very nice person. Really appreciates her help today thank you Yvette :)
Josie was very accommodating... Helpful, Cheerful, & explained in detail how Public Storage operates. My first in storing items after moving from my home of 50 years.
Great service and friendly staff, Josie and Chelsea..who I usually see, are both very professional and helpful. Thanks Public storage for hiring such great people.
Great customer service and location. Very convenient and fulfills my storage needs!
Flat out rude employees. She knows who she is.
Got to say my experience was great with them and i will be coming back again. Especially Josie (hope i spelled her name right) went far and beyond made sure everything was taken care of and walked me through step by step. Thanks again for everything!!!
Great customer service and secure to keep my things.
Josie was very nice and helpful the move-in experience was smooth. Chose the right storage place!
We had a wonderful experience moving in! The first day we moved in, the manager helped checked me in. She was nice, quick and efficient. On our official move in day, Josie was very helpful! She came to check on us and see how we were doing. She also reminded us that they have their bathroom open and water if needed any. Josie was polite and very sweet! We are very happy to have chosen this location as it is also very close to our new home. Couldn’t have had a better experience!
I have had my belongings here at this location for almost a whole year now and made life very easy to stop my things, the management Josie and Chelsea are great people, and keeps me very informed about up coming maintenance etc. Definitely recommended this location for your storage needs
Josie was a great help.
Charnell was amazing! This location is great because of her!
I wanna know how it’s legal to auction someone’s room off and then also send them to collections for more money. SHADY BUSINESS. This facility has also admitted to staging rooms for profit. Don’t rent here.
We are so happy we picked this place for our storage needs. Charnell got us set up with what we needed quick and had a great attitude!! Grounds are clean and the property feels secure, would recommend to anyone looking for storage solutions in the area.
Very expensive there are cheaper places that offer more
I hope everyone reading these reviews notices a few things..(since i doubt this 1 star review will be one of the first that anyone sees).. Most of the reviewers writing these 5 star reviews have only written one review, the one about this storage facility. (The number of reviews written is listed under the reviewer's name) Probably the same number of said reviews specifically mention an employee's name in the review, praising her or him. If you regularly read google reviews, you would notice that this listing has a disproportionate number of specific employee mentions. Why would that many people go out of their way to write a review of this place but NOWHERE else? The same reviews are typically quite short and don't go into much detail beyond the mention/praise of employees, if they say anything at all. --* what this would tell a logical person is that these reviews are being solicited/requested by the staff to make them look good. Even if i didn't deduce that on my own.... I actually know it to be true from my own personal experience opening an account here to rent a unit. I wont name names because it really doesn't matter, clearly all employees ask for the customers to do this. Idk if its a store requirement that you ask all customers, or if its some kind of contest among them. Once my 1st payment was made, and all documents signed to rent a unit, the employee asked if we could please help her out by leaving a good review with a mention of her name in the body of it. Also... These reviews are written upon opening an account/renting a unit here. Which means... They have no real experience yet with this location! Basically, their overall rating is BS!! I have had a unit here for a few years because i dont have the means to move my things at this point. I would not reccomend this place to anyone! Its disgusting. It smells like urine everywhere. The homeless crowd is out of control, but they pick and choose who to harass, apparently. I say that because i would see the same shady characters hanging out either in plain sight in their units, or somewhat hidden behind their belongings. I was harassed once spending a few hours in my unit trying to organize it and find a few items. I have a couch stored there, on which i sat for about 15-20 minutes while taking a break because it was about 95° outside. An employee walked over my unit to basically yell at me and my friend who was helping that we weren't allowed to hang out and loiter here. Also, she was very upset that the garage style door on the unit was only about 90% open, and it needed to be fully open for us to be in there. On top of this, as others have stated, the fees have been consistently been increasing while the gate hours have been consistently decreasing. 5 pm seems to me to be a pretty extremely early closing time. Especially considering that most people are barely getting off work at that time. Do i have to take a day off to be able to get into my unit? All in all, i would rate 0 stars if possible. I would NEVER reccomend anyone leave their belongings here given any other choice
I came in yesterday because I had some questions about possibly getting a unit. the women who answered my questions name was charnell and she was amazing. answered all my questions and was very polite!
Must have no ownership because lately its been clean, the are enforcing each person to use their own gate code each time and again, clean.
Nice and friendly staff.
was good intaily but my storgae unit ended up getting broke into and everything was stolen. The company could care less and still demanded rent even though unit was empty. I spoke to customer service and they lied and said they would waive rent and fees associated with the unit. Now I'm getting collection calls stating I owe the $300 and took a hit on my credit. The insurance you are forced to purchase when opening the unit is garbage and denied claim. I would not recommend them to anyone all they care about is the dollar.
Staff have been very Attentive n eager to make all things possible within Reason according to Policy involving These Rental Units.. Very professional.. I feel comfortable being part of this Business n have Recomended to all who's been interested in A Rental storage place w easy access to n from city of sacramento.. Rizo~ 06/28/20~ unit #370..
The woman that helped me was just fantastic. Charnell is her name and WOW, smart, courteous, knowledgeable, just a great employee for Public Storage. We here in Sacramento are truly lucky to have her here in our community.
channell... excellent customer service... thank you
I came to property to get rates on storage units. I received great customer service today from Charnell. She was very courteous and polite. She is very knowledgeable regarding public storage products and this was very helpful.
Merlinda was awesome! Service here was exceptional! She made the entire process easy and as efficient as possible. More people should absolutely follow her lead on customer service! Thank you!!
Mrs. Merlinda is great. I enjoyed my first experience in using a public storage facility. Mrs. Merlinda welcomes me with open arms. I will continue to rent and recommend this facility to everyone.
Melinda is a great person. She and her staff HELPED me save lots of $$$😀😀😀
I would like to recommend Merlinda she was very helpful and friendly and great customer service. And I would reccommend this property to friends and to family. Thank you sooo much Merlinda!!!!
Merlinda was very Patient. Made sure I was happy with the service as I left the Property. I will continue to recommend future family and friends to Public Storage.
Customer Service Merle is superb and really awesome a five Star for her.
What can I say it's a self service storage facility.
They lie to you,they tell you never had account even when you paid with your with your credit card from Your S.S.I.CREDIT CARD.
Great service by Merle!!
Merle was super sweet and made my check in and set up so easy! She was awesome!
I have been a customer at Public Storage 16th Street for many years and always have prompt and courteous service. I like to mention an employee named Merle who has been very nice. Thank you to the entire crew there at Public Storage for job well done. C Hart At Public Storage I always get good service from Merle who is very considerate and helpful I give her a five star review. C Hart
Thanks for the great experience. Reasonable rates and Merle is super friendly and helpful.
They have been steadily increasing my monthly rate (without notifying me) to the point where my unit is literally 200% higher than it was about 13 months ago when I signed up.
Great place to live out of .. even though there is no lights or electrical going on as advertised on Craigslist
Oh my goodness I was looking for a storage facility to meet my needs Joy was so pleasant and patient she understood older people take a little more time she showed me 5 units even stayed late. Thank You So Much Joy for really staying by that sign “WE CARE” if your Boss sees this all the more. If you are ever in need of storage go to North 16th Street in Sacramento!!! 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
Joy was awesome. Very helpful and attentive to all our needs
Joy was very helpful when I moved in and when I moved out. Thank you!
Merle and Joy are wonderful! They take great care of the property and the tenants.
Merle was good on helping me move in.. would recommend her service to my friends and family.
Melinda is the best. Excellent service! I will recommend this storage to my friends and family!
Merle she help me today. She very nice and helpful and I would recommend this property to my friends and family
Joy was very helpful. Great customer service. Thank you so much for all of your help!!
MERLE...IS WHAT'S UP....THANK YOU FOR THE COMFORT....
I posted a negative review of an experience I had with this franchise during my last 18 months renting there. I since have had a dialog with a regional manager--who called me while at the hospital having just experienced the birth of his child. He was exactly what a consumer expects from his position and even better. While my situation has not officially been resolved, I am confident that the leadership of this operation is concerned with their clients' satisfaction. Marcus Cooley is an example of what I referred to in my review of Dec. 17, 2017.
Great place to store. Cameras, gates, and monitoring are all there.
Is there 24 hour access available
Cheap n nice staff but dirty
Merle, at the 311 16th St location, made my experience very pleasant. She was very sweet and professional. She made sure to call and confirm my appointment before I showed, and gave steps to make the reservation easy as possible. Once there, she helped me choose the best fit for my needs, and I was able to leave with keys to my new unit.
Never have i had a problem at public storage not a one always good severes.
Joy was very helpful. We were evacuated from the kincade fire and she made a very stressful time very unstressful. Thank you!
Merlinda provided me with "Excellent" Customer Service!
Joy was amazing. She answered all the questions I had. She was so hopeful and great attitude and very friendly.
Merlinda was so very helpful. This location is close to everything and had answers for all of my storage questions. Thank you for being you!!
Joy treated me with great customer service
Joy gave us the best customer service hands down. I will for sure recommend this place because of her service.
I came to Public Storage on 167h St. I was assisted by Merlinda she knowledgeable, curtious and friendly. I am going to highly recommend this storage facility to all my family and friends. Melinda is awesome I don't know how she did it bit I also got a discount on my boxes! Yea! Public Storage 16th street Sacramento keep up the good work!
Merlinda helped me while moving out she was very friendly , understanding and caring . She made me understand the terms and how to properly move out and made my trip nice and easy I appreciate it ! Thank you public Storage! I recommend this storage unit to friends and family !
Merlinda helped me she’s such a great help and asset to public storage!! Thank you merlinda see you tomorrow!!! 🌟🌟🌟🌟🌟 I recommend this service to friends and family!!!
Joy was very helpful and nice. Will definitely be coming back for any future storage needs!
Merlinda was so helpful she has such a beautiful personality and I genuinely appreciated her customer service made my visit so much smoother 🤞🏽
Came here today and found out my autopay hadn’t gone through. Joy helped me sort that out and catch my payment up, in spite of a busy and likely stressful office. Nobody likes moving or putting or pulling storage. It takes a lot of patience, clear communication and elbow grease - and Joy definitely came through when we needed some.
Came here today and it was busy. Joy was cool as a cucumber on this hot day. Thanks 😊
Merlinda was awesome. Kind and nice she has great service and will recommend this property.
Merlinda was amazing today ! She helped us get our unit, was very fast, efficient, and beyond friendly. You can tell that she cares about providing the best service to each and every person who comes in the door! I would highly recommend coming to this property to any future friends looking for a space.
Merlinda was amazing, we were helped very quick and the process was simple and easy with her help! Thank you
Joy is the best. Very informative and friendly
It’s a nice storage facility. The staff is really nice. Especially Joy! She’s amazing! She was so helpful and nice!
Wonderful service by Joy and great location!!!
Today I came in and Joy was very helpful. Her customer service was impeccable!
I absolutely love this storage. Merlinda was super helpful and professional. I was able to get a storage unit last minute before moving out. I definitely recommend this spot to anyone that wants great pricing and excellent service from Merlinda.
So lucky to have found a over the top helpful place with caring help from employee Merlinda. Definitely would recommend this place for college students looking for a affordable and convenient place to store belongings. Coming back here for the excellent service. ask for Merlinda she’s awesome and professional!
Merlinda provides great service and was very kind. She made the whole process a breeze. Definitely recommend this place to your friends and family!
Worked out perfectly for what I needed. Joy was a huge help in getting me an ideal unit, and took extra time to get me a good rate and make sure I was satisfied.
Good service for Joy! Thank you.
I would get Joy 6 stars if google has it!!! Super friendly service!
Professional and efficient, it was a great place to store my stuff
Merlinda was very nice and provided good service!
Merlinda offered me great customer service. She was super friendly and funny and made the experience of getting a unit enjoyable and easy ☺️.
I came in and Merlinda helped me find what I was looking for. She was very friendly and knowledgeable on everything we needed and more. 10/10 would recommend you to ask for her service.
Merlinda provided excellent customer service! I was so impress with the quality of service she provided us. I would recommend this public storage to family and friends. Look for Merlinda.
Today my family and I were helped by Merlinda. We had a very good experience with her. She made the whole process very easy and enjoyable!
Very informative, helpful and easy!!! Property manager made move in very smooth!!!
Joy was wonderful. Had a great move in experience
My rental was a great experience! Joy was wonderful in my check out process and helped with everything.
Great experience and fair price. Merlinda is nice and helpful!
Merlinda at this location was extremely helpful and so sweet! Made the check in process easy and smooth. I highly recommend this location! Gated and easy to access
Merlinda was very helpful and cheerful.
Melinda is very friendly and helpful
It's ok....just expensive
I was helped by Merlinda today and she was absolutely wonderful. She helped me find the unit size I needed and was very helpful with explaining how everything worked and providing support. She was also very kind, which helped ease my stress about moving in my stuff.
This place is the worst, they basically got me for $200 for the smallest unit and I only been in Sacramento for two weeks even though online it says $1.00 for first month, yeah right they are false advertising that just to take your money
Joy was such a help when renting the unit. She is a asset to the company.
Went there an hour before they closed and the manager was on a 30 minute break
The manager, Joy, is a delightful person, who worked tirelessly to help myself and other customers the entire time I was there. The location of this Public Storage definitely seems like it brings some challenges, but despite all of the things she was dealing with that morning Joy took it all in stride and made me feel that my stuff would be well-cared for. One person can make a huge difference in a customer's experience.
Joy was very helpful with the whole storage process. Very informative and willing to help. Made the whole ordeal simple and easy to deal with.
Joy was a great help during my move in and move out experience and made sure that we had everything we needed for a smooth process! Awesome service here.
Both John and Joy were a great help! They assured us that as college students living hours away, our stuff would be kept safe and clean! I would absolutely use this storage rental again!
This facility is teeming with homeless. I felt extremely uncomfortable and unsafe entering the facility and my storage unit by myself. The elevator smelled of urine, and the lighting in the hallways was so dim I could barely see inside my unit. The unit I was given had insulation falling out of the ceiling, which is a huge health hazard. There are exactly two rolling carts for use at the entire facility and so it was nearly impossible to acquire one (especially on a weekend). I moved out after one month -- just did not feel safe/comfortable. I should note, I felt like my belongings were safe but I was personally accosted by a few sketchy people while inside the facility. HOWEVER, the management was excellent, and the staff were friendly and had great customer service. Service = 5 stars Safety = 2 stars Cleanliness = 0 stars
I am very upset about the way it has went
Very nice staff. Made me feel important. The Manager was very busy and still took his time showing me different size units. This property is in a questionable area but after I was told about all of their security procedures I felt comfortable that my items would be safe.
Merlinda was so sweet and helpful!
Morons that will continue to bother you with phone calls for months after you've stopped using their facility and have no more need of a storage unit.
Horrible. Employees stole my monthly payment and it's been broken into MULTIPLE TIMES! I wouldn't recommend this place at all.
Clean and good prices
Very convenient. Merlinda is very helpful.
Merlinda provided a great service!! :)
Service not great today. Held my I'd til cart back. Cart stays n complex but lady dont wanna go get it. She holds I'd today cart got stuck in elevator .
This place is really good, big enough storage, and friendly staff.
Merlinda helps me a lot when I move in. Appreciate for her help. I’ll recommend her to my family and friends.
Merlinda is really nice and helpful. 😁 I will highly recommend this facility to my friends and family 😀
Ok service lady very nice
John and his team was a great help to our move and very helpful when we need assistance
I came in to inquire about a unit for my future move, I was greeted by Nikki who smiled and was incredibly friendly. She was knowledgeable and helped explain the process on the rental and how to save the most money with packing supplies. I will for sure be coming back at the end of the month to rent here. The service was impeccable!!
Merlinda help me with the payment and she was very friendly and nice. I recommend my family and friends to this storage area.
MerLinda is very helpful nice and kind recommend to family and friends this property. John is great very sweet and professional great customer service
Great customer service!! John was awesome! Recommend this place for sure
John has been very kind & helpful. Takes time to listen to u. Thank u John
The personal service that is received from John the manager is the pinnacle reason I stay at this location. He takes care of business. But they should get him some help occasionally. However he is a one man army! Give the poor guy a break. Public storage compliments on your personal choices.
Merlinda was great and provided fantastic customer service so I recommend this property to all my friends and family members.
Great customer service! When first arriving I was a little nervous due to the sketchy neighborhood. Lots of homeless people standing around staring at you. Once inside though I couldn’t have been more satisfied. The manager John helped me and was so friendly! I only needed a space short term and he was able to give me a great deal and was so friendly and fun to talk with. (And has such amazing hair!!) I would highly recommend this location and would encourage asking for John when making your reservation!
John was so helpful. I was in the middle of unfortunate circumstances and he helped me end things so smoothly and easily. There was a series of miscommunications, and I never got upset but he was very forthcoming and extremely communicative. I couldn't get through via telephone a couple times, so I went down to the space, and they were very busy; they do return phone calls, and are extremely personable. John even helped my unit-mate get into a cheaper unit that made sense for her belongings. Conveniently located between midtown and everywhere else, prime location. If I ever need another storage unit, ill surely go through Public Storage on N 16th street. They are so kind.
So far every time I've been here I had a good visit people in the front desk are always kind courteous and very helpful they always let me come into my storage even if I'm late and they're almost close to closing time all in all it was a great experience I would recommend this place for your storage needs.
Had to seek out another storage company... They kept creeping the price up, until it was unbearable ...I felt trapped
John was consistently remarkable in every customer interaction with me and others.
John and staff are excellent at customer service and meeting our needs
Great customer service! John is amazing and so friendly and helpful! I highly recommend this location!
John is always so helpful and friendly! He continuously goes out of his way to provide great costumer service. Every time I come here it is a great experience.
Nicole is amazing, very fast, personable and sufficient. Thank you so much for all you do to help me.
John is a great manager! I would definitely use this facility again.
Got the best deal online, owner is super cool, easy access unit and close to home. Definitely happy..
Our Storage is Safe and Secure!
I was referred to this location by another property manager at a nearby public storage facility near sac state. Glad i was, because it saved me hundreds of dollars over the summer while my belongings from my dorm were being stored. The location of this facility is in a sketchy place, but the cheaper price is well worth it. John, the property manager, was wonderful! Super helpful and more than willing to help me get the lowest rate on my unit. Very satisfied with how smooth renting, moving in and out went!
John was an excellent caretaker and gave us a great price on a unit. Thank you John!
John was very helpful and professional. I would rent from this facility any time again.
Merlinda was super friendly and welcoming. Setting up a storage unit here with her was a very easy & pleasant experience. She was very accommodating. Thank you Merlinda!!! I would recommend this public storage facility to my friends and family!
Thanks for John help
Friendly professionals .fast workers
Nikki was very pleasant and helpful. Move in was easy.
I was at this storage for almost a year and the property manager John made it an awesome year! On point customer service skills, understanding and he made the move out process a breeze. Location is pretty secure and I had no issues. I’ll be referring friends and family to this location from now on. Thanks John!!
This place is awesome. The customer service from John is amazing. He made us feel important. Strongly recommend this facility.
Great customer service. They care about me and my stuff
Great service. Nicki is awesome. Good prices and good location 👍
Fantastic customer service! Was very impressed by the quality of customer service received, specifically from John (the manager) and Chan.
I love this storage staff is very nice
I am grateful to the manager John at this location. I accidentally left my phone in his office and was relieved when he told me it was safe and sound. This place is clean and safe to store your precious belongings. Thank you for keeping my possessions safe and secure.
I have a storage unit at this location.
open hours of operation reducedtop basically business hours on weekdays. you know, when most people are at work.
Are you building new facilities in Sacramento?
Clean, safe space and friendly, helpful service from Jessica, the front office person who showed me around. Thank you.
Staff is friendly and helpful. Chandra goes out of her way to solve isdues.
Best customer service in town 😊
Great consumer service..
Very friendly and clean facilty
Pay my bill
Chanda your amazing and will be a great asset to your job and you treat us with a smile and very welcoming we love it thank you😍
Chanda has been very helpful with any questions or needs I asked. hands down fantastic service
Chanda your the best. Outstanding customer service. So caring and generous.
John was friendly and helpful many thanks.
So far so good
Chanda made my experience stress free.
Nice and secure but the gate hours suck!!!
Chanda has been super helpful with moving. Her customer service is amazing. I would highly recommend to my friends and family! Thanks Chanda!!
Jessica, and Chanda went above and beyond! I didn't have many questions, after they explained what I needed to know! And, the question's I did have, they both were both well versed!
Chanda went above and beyond. She was extremely helpful with renting my unit. The location might not be the best but the security and attention to the property made me feel completely comfortable renting here.
Great customer service !
Come see chanda her customer service is awesome. Postive energy and out going she loves her job and very knowledgeable with storage and prices with boxes thank you for yoir service
very clean and courtesy and Chanda has been alot of help at this property I love her customer service it's been great dealing with her
I got 2 storage units @auction lots of junk.
Chanda was awesome, she helped me find the best storage solution for all my stuff.
Horrible customer service. My rent was increased 4× in a single year, while they cut back their available hours to access your storage unit! Shady business practices, and there is also a large number of homeless people walking about the facility, and pretty sure there are people living in their units. They advertise "climate controlled" units, however there is absolutely none whatsoever in the whole building where my unit is, also there is no power and no lights inside your units so it's very hard to see what you are doing when inside your unit!
Best service in town Chanda was very friendly
Chanda has been very kind and helpful
Chanda is wonderful!!! She was so patient. She explored all the options available. It is rare to have someone that cares and listens. In the craziness of moving, her kind attention was sooo welcome.
Decent value but had to fight for deal. Bad neighborhood !
Staff was courteous, insightful and overall very helpful. Manager "Chanda Touch" was particularly knowledgeable regarding both company policy as well as the actual science of storing property. Amazing employee! Wish "we" had her! She actually made it a pleasurable experience. Don't know when her last raise was but.....
Customer service was beyond what I expected Chanda have helped me through the process by getting the right size for the best price and deals on boxes Thank you for all your help
Very clean and great customer service! Jessica and chanda were exceptional employees. Keep up the good work.
I just wanted to thank the person who hires quality staff to run the store there professional and knowledgeable its always a good opportunity to meet nice people during my first visit
Chanda and Jessica have a great sense of humor have always made me feel welcome they're always working hard to keep the property clean there customer service need more than 5 stars
Real great place for to keep my things.
Jessica help me with my rental she was very friendly and helpful.
Chanda, You presented outstanding service! Making sure we received the best price for our budget is truly appreciated. Propper management and secure location is high priority to us when selecting a new storage unit. We are feeling greatful, Thank you. - Cinder family
Staff is helpful and friendly. Would definitely store here again.
Great customer service Chanda😍
Chanda is awesome thank you for your service
Chanda keep up with your postive energy. very polite and kind i love your attitude will be seeing you again thank you for your help.
This place is clean and secure. I will recommend anybody to rent at public storage when you come to the office please stop by and see Chanda she's the best at customer service! Will get you the best deals on the units and merchandise you will not be disappointed she have a great sense of humor and connect very well with her customers.💓
I recently acquired a Storage space from this facility. The service was exceptional and the person who assisted me was very helpful. The employee's name was Chanda and she covered everything in detail. My questions were completely answered and she possessed a very friendly demeanor and attitude. I left satisfied with the customer service and confident the facility would ensure my items would be stored safely. I would recommend anyone who is looking for a storage facility to stop by and see Chanda first!
Infested with cockroaches! Avoid this location.
Location is definitely not the best but the staff were extremely helpful. This was my first time needing to rent a storage and Chanda (staff member) was so helpful! She walked me through the entire process, was very attentive in showing me around. I would definitely recommend this place and if I ever find myself in need of renting a storage again I'll definitely come here.
Jessica was great help, very proffesional and friendly.
DO NOT STORE YOUR BELONGINGS HERE IF THEY MEAN ANYTHING TO YOU. WAS HERE ONLY 2WEEKS TO FIND MY STUFF HAD BEEN STOLEN AND RUMMAGED THROUGH. WITH THE LOCKS STILL ATTATCHED TO THE UNIT?? I WOULD NOT RECCOMMEND THIS PLACE TO ANYONE.
Very smooth and completely competent employees. Chanda is the best thank so much for making my life easy. Can't thank you enough
Been there a while now. They continue to hire quality staff. Chanda has been one of the nicest and professional. Firm fair consistent & helpful. Keeps it clean & safe.
Chanda has helped me from start to finish and it has been a great experience all the way around I would definitely use them again and recommend them . Thank you for all the help ☺
Friendly service, great deal,Chanda is very helpful and sweet.
The customer Service here is amazing. Chanda and Brandy is the best people here.
Very good service so far! Best location!
When I took my stuffs from this property, I could see lots of cockroaches in all boxes. I called the store manager to inform about this and their response was very bad. Please avoid this place.
Very friendly front counter staff - quick and easy. Thanks for your help today, and suggesting AutoPay and helping me through the set up.
The first time I came to rent my unit the new girl was just that...NEW. Nonetheless, when I came back today to pay on my unit, the chick helping me Skye was all over what I needed and she knew her JOB!! I appreciated her assistance with everything I needed today!! Thanks Skye you we're a lot of help today!! I highly recommend this Pubic Storage!
Skye was very helpful and got me what I needed quickly and efficiently. On a Sunday and in an emergency this is a great choice.
This was my first time renting a space in Public Storage and I couldn't be happier. Brandy helped us in setting everything up, and she's been very helpful and clear. Great costumer service
Very rude been at this unit a year barely came here the day I'm moving out they were so rude wouldn't let me use the garbage can Brandi had an attitude the whole time wouldn't let me use the dolly at first very disrespectful I don't recommend here south sac cheaper and nicer
Great service! Friendly and informative.
Very friendly, painless experience
Manager met me with courtesy and went over and above the call of duty to get me into the unit I needed.
Wonderful experience! I needed my lock cut off of my locker, and Brandy mentioned that the owner would be by today at 9:30 to do it FOR FREE! I was happy about that, and waited by the shed for 15 minutes. Brandy walked to the shed, told me that the owner was running late, and she was willing to have him cut the lock off without me there, so that I didn't have to wait. How considerate! I really appreciate the help that I received today at Public Storage.
Clean facilities. Courteous, professional staff who explained the policies very clearly. Two months in and very satisfied.
Brandy was a great help. She help find the right place for all my things. She explained everything in great detail. She answer all my questions.
Great customer service Brandy!
Brandy is wonderful with the population of this community. She's professional &i appreciate her patience. Love this storage facility
I really appreciate the great service and friendly staff make sure to ask for brandy !!!!
Outstanding customer service and very helpful team
Returning customer great customers service and very friendly managers
My Husband and I rented a storage unit at this facility today. The Property Manager, Brandy was extremely helpful, professional, and knowledgeable. The facility was very clean and secure. It was a fast and easy process to get our storage unit set up. I highly recommend renting at this storage facility. Thank you Brandy for all of your help! We had a wonderful experience.
Came in and got a great deal with Elizabeth. She was very helpful and informative. She answered all my questions and was very patient. If you read this Liz, you were a big help. Thank you
Location is great and good customer.
Brandi is amazing!!!! She was so helpful!!!!
Fantastic service by Ms. Brandi. Everything was explained to me very nicely.
Brandy was very helpful, and friendly, would recommend highly
good customer service, nice location, affordable prices, friendly staff
Very friendlY customer service. Brandy was helpful straightforward and answered all my questions and didn't get freaked out when I on multiple occasions flew off the handle about the fees insurance and other misc. costs associated w/storage renting. I still think it's cheaper to just dig a giant hole in the ground but a lot of work and then everything winds up dirty or muddy or they build something over it which isn't cool at all.
Bandy was a real proffesional. She was very helpful and answered all my questions and concerns. I reccomend this place to anyone looking for storage space. Had a very pleasant experience.
Brandy is friendly and informative. She helped me through the process which was much appreciated.
Brandy has always been very nice and great to work with
The front desk customer representatives were very nice and professional. Clean place and even the other tenants in the storage units were often friendly. I recommend this Public Storage Center.
It was great running into Deanna today. She helped me on some thinga and i really appreciate it!
Very courteous and helpful! Thank you.
Melinda was very nice, friendly and helpful...
the ladies at this location are amazingly nice and accommodating. my unit was clean and offered me water as well because they seen me working in the heat
Merlinda was so nice to me I am very pleased with how I was treated loved the prices and will return soon.
Brandy is awesome and very helpful. Love the customer service.
Brandy was wonderful. She got me in & out in no time ..explained everything down to the tiniest details. If you need storage this is the place to come !!
lindsey is always very helpful public storage has great deals thank you
Great location with excellent customer service. I will definitely come back.
My whole experience at this facility has been very good from the day I first rented my unit .the staff the layout the location and the price are very cool.
The employees at this location were very helpful polite and curtiouse. Were able to answer all my question and help me chosse a right storage for my needs
I love this storage facility . Always great service! A+
service has been good no major or real problems needs to be a little which i offered my services to maintain the property. being a local hiring in some form. overall good customer service i feel that one of your workers here ms. lindsey is very organized very people oriented and overall good repor with the customers. thank you for your sercice thank you for your time sincerely Michael b
I have stored here in the toughest tims of my life. Public storage always makes moving so much simpler for me. Love the employees they are very helpful and knowledgeable. I tell all my friends and family to store here!
I was looking into renting a unit here and Lindsey was very helpful and knowledgeable about everything I had concerns about. I will definately be renting here
Brand's customer service was the best! thank you brandy!
excellent customer service Brandy was helpful, kind and funny...she kept the conversation up while we processed the paperwork which made the time fly. thank you!
Brandy was extremely helpful and knowledgeable which made the move in process quick and easy. I will definitely recommend this facility to my friends and associates.
I've (unfortunately) moved several times in my life, and I have had a few storage units. I've had some bad experiences, and some not so bad, but I must say this one was very good. Booked a unit online before I came in, one on special. It was too small for my things, but thanks to the help of employee, Merlinda, it was no trouble! She quickly found more than one more unit for me to choosw from before we even went back to the office from seeing the first one. She made it very easy, which I appreciate, as moving is not am easy experience! I donht plan on staying too long, but if I ever need a unit again, I will absolutely be back to see Merlinda!
Merlinda, Brandy and Dan have been very helpful. I've noticed a lot of improvements to the facility. The place is now cleaner and smell better than when I first came. Despite other reviews about issues of cleanliness and safety, I always felt safe and secure going to my storage unit. I'm happy I have such a good place to store my stuff. Happiness!
Very VERY GOOD I HAVE BEEN HERE A FEW YEARS BRANDY HAS BEEN A GRATE HELP VERY PROFESSIONAL HELPME. WITH MY. SUPPLIES ECT PLACE IS KEPT SECURE AND CLEAN IM HAPPY HAVING CHOSEN PUBLIC STORAGE.
Kind and courteous well secured facility thank you Merlinda and Brandy
Brandy at the PS on N. 16th Street was very helpful and calming at a stressful time in moving my mother out of her appartment to a residence. I am pleased with the service I have been given and would reccomend this property to anyone who is looking for secure storage. Thank you again Brandy.
Every time I've needed storage I go back to Public Storage @ 311 N 16th St.,there has always been a kind,friendly and knowledgeable person working there and yesterday I had the pleasure of meeting Merlinda who answered all my questions like a pro. Merlinda made sure that I was aware of all the benefits Public Storage had to offer, it was good to know that this location was in good hands. Thanks Again "Merlinda" C-Ya Soon....
Elevator smells terrible. Human feces and pooped in panties left near elevator along with smeared poo on the only moving cart. Loads of what look like homeless in and out, found a few needle caps and have seen people come out from what looked like drug deals. One man that looked homeless had an amazing number of bikes, wheels, and bike pats. I'd bet more than a few were stolen. Smelled like urine need the elevator entrance I even watched multiple people go to the bathroom in the dirt area. I never felt safe enough to bring my wife or kid to the unit.. Glad I'm out finally. Brandy was always very nice and helpful.. Staff is great but location is terrible.
I needed a storage last minute so I booked it the day before. I wasn't too sure of what size I needed so I guessed when I booked it online. When I got to public storage, an employee named Merlinda was working. She greeted me with a smile and seemed ready and eager to help me. I explained to her that I was not sure if I had reserved the correct size. She reviewed all of my items very thoroughly and based on the information I told her she made a reccomendation. She then continued to make sure all of my needs were met by asking me if I needed additional items such as mattress covers, boxes etc. She described how each one could benefit my personal items as they stay in my storage unit. She definitely convinced me that I needed some additional items! On top of her excellent customer service skills, she made general conversation with me through out the time to make my experience that much more personable. It was a hot day so when we walked to my storage unit, she walked us in the shady area and showed a general concern for me not getting too hot. When we returned to the office, she thoroughly explained all of the paperwork to me and continously asked me if I had any questions. She made sure I left with a business card and reitterated their hours of operation shoudl I need anything. She was smiling and had a positive energy through out the whole process. Overall I am highly impressed with public storage based on my interactions with Merlinda. I really can't speak highly enough about her. If this is how all public storage emloyees are, this company is sure to have a lifetime customer! I really did feel like an important and valued customer. Merlinda went way above and beyond what I would expect of a customer service representative! Thank you public storage. You have an amazing employee who is worth the return!
Orlando was extremely helpful. He earned all 5 stars.
Merlinda is very friendly and very efficient. I observed her managed difficult clients graciously.
Liz was excellent
Helpful and friendly staff. Convenient access hours. Melinda has always been there to answer any question I have had.
I have been with public storage for nearly a month and I must say that I am very impressed with how safe and secure I feel using this storage facility. I am also very grateful to the help and care Merlinda has given me. I accidentally didn't secure my unit one day and Merlinda was right on it. She contacted me and made sure my storage unit was adequately secured and made sure I new how to secure it the next time I came in. It's attention like this that makes me feel grateful I chose Public Storage, and this location in particular to store some of my possessions.
I had been late with my payment and fell on a hardship and Merlinda worked with me to be able to keep my unit.Thank you for the continued understanding that sometimes people could use a break every once in a while. Great personality,friendly so again great job!
Merlinda helped me. She very friendly, enthusiastic and helpful. I did the expedited check in online and she made every thing a breeze!
The office staff are very helpful and keep the place secure.
Merlinda helped me find the best storage for my stuff
Merlinda was so kind and attentive. Explained how the system worked, the security my belongings would have, etc. She cared so much that I understood everything, and that I was taken care of. While I was moving in, she checked on me several times to make sure I was taken care of. I will definitely recommend this storage facility to my friends.
Merlinda, was very pleasant and helpful.
Merlinda was great and very helpful with my problems. I will be sure to come back for future storage needs.
Dan was very helpful and informative assisting my husband and I. I would have liked to have been informed about the non negotiable insurance and given a choice about buying their lock or being able to use our own before having signed the contract. Other than that, Dan was very helpful and upbeat giving all pertinent information about the facility and answering all of our questions. So far so good, we just started moving things in to the facility today.
Very helpful all personnel well trained and provide excellent service. Merlinda very good. Recommend to my friends. Corey.
The woman at the desk, Merlinda was absolutely wonderful! At first, I came in with a bad mood because well, moving is always a PAIN! But her wonderful attitude and smile definitely turned my day around!!!! She is such a lovely person to be around!!! She provided excellent customer service and was all around super helpful. The process was very quick and easy. She even helped me with my boxes since the office was slow that day! If I ever needed a storage unit again, i would definitely go straight to this location because of her great customer service, her positive attitude, and helpfulness. The location in general is also very clean inside. I feel very comfortable leaving my stuff there.
My name is Amanda J, and I want to say that Merlinda in the Sacramento 16th Street location has always been extremely helpful, friendly and kind. She is also very vigilant watching the units via cameras, and once even called me when I left my lock off, on the floor. Excellent work!
Great Service! Merlinda was really helpful :)
Melinda was super friendly. Quick and easy move in.
I just want to thank Merlinda for being so helpful. It was my first time renting a public storage space and Merlinda provided me all the information I need to make an informed decision. She asked relevant questions about my needs that helped me identify the perfect size of storage that I will need. She is very friendly and very professional in tending to all customers and would be customers alike. I even recommended her and the place she manages to my friends and families. She is truly an asset to Public Storage. Good customer service is what makes this location stand apart from other public storage places!!!
When I first came to this location to set-up my unit, Jody helped me and she was extremely sweet. The internet was down and there was potential for a stressful encounter, but she handled herself very well and we got everything worked out and I even was able to pay a few months in advance. I returned a week later with my U-Haul and Orland was working, he was also very sweet and exceptionally helpful. He gave me a ride to the unit and also tracked down a cart so I could move my stuff easily. I feel very secure in keeping my things here and am very satisfied with the level of customer service and friendliness.
Merlinda's great! She handle both my unit's efficiently and had me on my way. Her professional manner and great personality are very welcoming.
This was my first time using a public storage facility. Merlinda was very friendly and attentive to all my needs. She answered all my questions and made sure I had an overall great experience. Thanks to Merlinda and all other friendly employees at the front desk I had a great experience with Public Storage and I would be happy to use these facilities again.
My boyfriend and I stopped in at this location to purchase packing supplies for our upcoming move. The Manager, Brandy, was friendly, courteous and extremely knowledgeable. It was nice to have someone know what questions to ask in order to provide us with choices that met our needs exactly. I personally appreciate great customer service. It is a rare skill these days and Brandy definitely provided wonderful service.
This was my first time using a storage facility. My wife and I recently moved out of a medium-sized house into a 1 BR apt. so we needed a place to put our many, many possessions; this was a good option. Moreover, Merlinda at the front desk was extremely nice and helpful!
Great location and for the most part I had a great experience. Brandy was very kind & made sure I got my passport back.
This was our first public storage experience and I can say without doubt that Public Storage and its manager; Melinda, made the experience wonderful. I would use Public Storage again and recommend them highly. Thanks