Fast online and convenience no stopping at the front desk no paperwork
I have had a lot of experience as customer in the storage unit chaos and I have to say I have paid probably 50-60% less for a bottle not that was probably at least 2 times as big fancy decorations and paints smelled like a sugar cookie factory but I have to tell you it wasn’t worth it cause you would think something that spent money on industrial sized time released air fresheners would have top tier security along with logs and consistency but NO NO they don’t I’ve had the bottom of the barrel damn near a card board box that was in the rain one stormy night that was probably better cause I just should have excepted my losses and just not paid for a not cause it was gone before the sun came up. But the security and structure and sticking to rules as long a who and what is coming in and out of the gates. I mean I felt like I was a criminal when I received a text from the that wasn’t rude but very straight forward to use the code at neither the drive thu gate or walk up but don’t wait and run theoug am while someone’s driving in and that was 2 messages with the same concern to remind us. Great love it it’s bare and it is what it is but the security for this storage is 100%
Dee is an exceptional employee.She is always here when I come pay my bill I never have to wait or come back.When I came there she called me by name .I was very impressed she remembered my name.She is a pleasure to deal with
D couldn’t have been a better help , fast easy in n out thank you so much
My storage was broken in twice in one week something was stolen. More sentimental than valuable. The manager told me there was nothing she can do. I can get a police report, but it’s a waste of time for something so small there is nothing to assure me that it will never happen again and or help me move to a different unit and if I wanted to move to another facility, I’ll be out of my pocket so now I have to pay this month right and pay for another storage facility out of my pocket so if you decide to get a unit here, just make sure it’s not near the gate by the freeway don’t put your valuables in the trust of this store facility
It is so difficult to communicate with Public Storage. I was not able to completely empty my space. I attempted to lv a voice mail about extending my date to 08/31/26. I hope they got it.
Very helpful. The lady’s working are great
Dee very polite helpful thank you
This storage is great! It’s clean and easy to access. The ladies in the office Bridgette and Dee helped out a lot with our move! Thanks guys will recommend to friends.
Wonderful Customer Service!!
Dee was very helpful she solved a problem that I had for 9 months. Thank you!
Dee has always been Good to me and I love her customer service!!
Today while paying my storage bill I had the opportunity to meet Keith's new assistant (Tony). He was very helpful and friendly.
Public storage on Auburn boulevard is one of the best public storage around the north area. I was satisfied with the price staff in space that was offered and I would definitely use this public storage again in the future.
I go the old bate and switch. I purchased a 10 x 30 and got 7 x 30 B14. When i brought it up to Deandra I asked for a unit like the one I'm moving out of. She pointed to B16 and said it cost more. I said I wanted what I paid for. I was charged additional $118 367 for the unit i paid 242 on line for.
Incredibly helpful, no difficulties! All thanks Dee! Give her a raise!
Great friendly and professional staff! Easy to get to storage, fast paperwork, wonderful storage experience!
Deaundra and Brianna were very pleasant and helpful.
Dee is very nice she helped me out more than you know.
Excelente atención de Brianna y deaundra
Y muy buen trato profesional
Gracias
The staff was very friendly and were able to accommodate my needs and answer my questions. The facility is very clean.
Dee gave us great service great personality and very helpful best employee to help you with your needs
Dee and Jessica were very helpful when I came in to make my payment. Thank you
Deaundra is such a blessing. She helped me out so much !
Friendly, helpful, professional property manager. Clean units and property grounds.
Dee is the best, terrific, honest, caring and she takes care of business. Hold on to her, she's a keeper!!
Two important things to Be Aware Of! All Public Storage Facilities will regularly Raise Your Rent every 2 to 3 months with Little and Short Notice Per Corporate Mandate!
And CAUTION! Auburn Boulevard Site has a 16 Cat family at the outdoor parking Storage spaces. They Will invade your boat, and get inside of any vehicle you leave there as they did mine and another. Sacramento County has Free Roaming Mandate For Cats! Therefore, Public Storage Does Nothing to relocate or remove them. There's also a group of young homeless living in back that go through daily.
Deaundra moved me in 3 years ago and today she is still amazing.
Deandre was amazing & provided us with top notch customer service! We are moving from California to North Carolina & were having difficulties reserving storage space in North Carolina for a vehicle. She was very patient and instrumental in assisted us with coordinating & reserving a storage space in North Carolina. Thank you so much!
Deaundra is always helpful and I'm always thrilled when I walk in and see her
I have had a unit at Storage Pros for almost a year and I have had a great experience. Toni is always very helpful and kind. I would highly recommend.
Dee is great so nice and helpful
I have the largest unit they have on site and it takes care of all the needs that I’m renting it for as we as the property manager Dee is very helpful and friendly . I recommend this location to any future renters
Dee is the best . I looked forward to her helping me out
D was great. Very professional!
I have been broken into last year three times. I never got back a resolution to these events. I pay every month for their insurance and do not ever receive a call back. As well as others that have worked for Public Storage say the same. They do not care or pay.
Had a unit here for years, keep my motorcycle, Jet Skis and some furniture out of the elements. They do close access a bit early 6pm but hey it is what it is, my stuff is dry, safe and insured. The lot manager is amazing.
As a storage facility, this place has been acceptable overall, although there are ongoing issues such as frequent break-ins and safety concerns in the area.
What ultimately made me leave this review is how animals were treated on the property.
There were stray cats and kittens living on the grounds. They were peaceful and not bothering anyone. Some people occasionally fed them, without asking for money or help.
Management decided to prohibit feeding the cats and later stated that someone was called to remove them. Unfortunately, for feral animals, “removal” often does not end well.
I personally cannot support a business that handles situations like this without compassion. If animal welfare matters to you, you may want to consider choosing a different storage facility.
Very nice place and clean and very nice person
Deaundra was wonderful extremely helpful and friendly! Great service !
I am still here 8 years later ! And Deaundra is still just as wonderful and super helpful !
Jackie and Dee are so helpful and nice
Howdy ya'll...I rarely post regarding website businesses these days especially with all I've been through lately...but, as timing would have your "5-☆" employee, "Dee" ...saved my day!!! She went above & beyond to assist me and eventually more she was so kind and patient...so uncommon anymore! "She's a Keeper" Sincerely, Gabrielle M.
Dee is always very helpful
Dee gets 5 stars all day!!
Dee helped us tremendous after going back and forth on phone with support for 3 hrs. She took care of everything.
Dee is by far the best property manager I have ever dealt with. She is patient, fair, always available and we just love her Thank you Public Storage!
Omg I was there Wednesday afternoon and this wonderful lady by the name of Kendra was amazing. She had the best consumer service one could ask for she made sure double and triple I was completely taken care of right and she sent me on my way with a huge smile and very pleased with this company. Idk if she was a manager or not but that girl definitely deserves a big raise plus more!!!!
Dee is willing to help. She set my app for me and everything. Thank you!
The property is so well kept. Thank Chrissy and Dee
They keep the property so well clean and Chrissy was so friendly
Dee was very helpful. Thanks
Renting my storage unit was exceptionally easy, and I could do everything I needed online. When I did need to speak to someone, I was called right back and all my questions were answered.
I Love public Storage they have been there for me many times when I thought I could keep my unit they always worked with me and I appreciate.
I havent needed a storage for a long time but I was lucky to find a great deal on a nice sized unit at this location. Worker on site was very friendly and the process couldnt have been easier, especially with the app.
Dee is always willing to help and I appreciate her customer service.
Deaundra is such a pleasure to do business with
Great customer service, also very friendly and clean.
Very nice staff. They Help me get what I need
Deaundra is always very helpful! And I appreciate that
Dee is always very nice and helpful
Chrissy is so friendly and helpful
Chrissy is great with the property
Chrissy and Dee take care of the property so well
Dee and chrissy are very helpful
Good customer service no problems with storage
Dee is the best! She is so nice!!
Dee is very nice and helpful
Deaundra is always nice to see. She is very helpful
Deaundra is a great manager. Her property is clean. You can tell she takes care of her property, It's very clean. I would recommend renting here to anyone
Deandra the property manager is fantastic! Her property is clean. She is always willing to help when needed. I would 100 percent recommend storing here.
The way Chrissy and Dee take care of the property is amazing. Always out checking
Dee is the best customer service provider around. I kept my unit here for years because of het
Jackie and Dee are amazing
Good service, D was very friendly 10/10
Deaundra was a great help. 5 stars
Deaundra was the best I have experienced in a long time. Thanks so much
Deaundra is very professional and highly super kind. I look forward to seeing her Everytime.
Dee help me rent over the phone and gave me great customer service thank you for everything!
Michelle and Dee ware amazing! Excellent service!
The experience was amazing! D was so helpful. She took her time and explained the process until I was comfortable. She took very good care of me. Thank you so much.
Aaron and Malia are awesome, They helped me with my storage needs and they were very professional and truly cared. I recommend storing at this location!
Aaron was extremely helpful and friendly. Very nice guy to talk to
Dee is the best. I keep my unit here because of her.
Dee is very cool. I'm happy she is here to help
Aundrea was very friendly. I am very happy with the customer service at Public Storage.
Dee is always so great when she helps me
María provided amazing service.
Great service from public storage, everyone was so helpful.
Bluetooth access is really nice, and the units are as I expected. Only think I would change is the time of access. They close so early so I can’t feasibly access my unit during the week because I can’t get off of work early enough to make it before they close.
Zain was very helpful in completing my p
Final rental space and she even helped opening my lock
Thank you Dee for being helpful and friendly move in was quick and easy and haven’t had any problems since
Dee is the best!! The
Best
Deaundra has great customer service always very kind and friendly other staff members are very helpful as well. *****
Omg Deanudra is so awesome. She helped with a situation that was very complicated. She took so much time to explain and follow through. After years of storing my stuff there I am so grateful for her friendly and professional help. she always returns my calls within very short time. I know when I call I don't have to wait hours or days for response.
I feel super comfortable having my stuff at the site she manages.
Antonio was such an amazing help, instructing and most importantly, phenomenal customer service. I will gladly be recommending Public Storage to friends and family.
Dee was VERY helpful, I appreciated her help, thanks. GIVE HER A RAISE!
Professional very courteous flexible knows her job. Fantastic! Dee is awesome
The people on the phone were helpful. Antonio was helpful with getting me all set up..
Antonio de el tuve un excelente servicio . El muy amable . Gracias Antonio
Antonio was very helpful and awesome!!!
They are perfect in every way
Dee is the best she always makes sure I'm good.
Storage unit was broken into twice within 5 months.
DEE made my area look clean at another location where I have my unit.
Latoya was very patient, kind and helpful. She explained all the options and then assisted me with the necessary paperwork. Big thanks to her!!
Dee is probably the best person I’ve ever met. Got my lock and broken key fixed and I didn’t even have to call a lock smith. 10 stars if I could. Amazing job!
Dee is awesome!! She always is very helpful and pleasant. We love working with her.
Dee the property manager is great
Jackie is awesome she helped me out thanks
Andrew had amazing customer service. He was very helpful and explained everything. Very grateful for his help in getting us a storage unit on short notice!
Andrew was very polite and had wonderful customer service. He had a smile on his face the whole interaction
Affordable for my budget. Desirae was very nice but I think she misinformed me about the hours. I recall being told gate access was 6am-10pm not 6-6.
This is an amazing location! The workers are so helpful and kind. This location is clean and ready for storage. I truly recommend to use this storage facility to keep all your valuables safe. Andrew was very kind and was extremely eager to help me with all my needs and questions!
The manager Andrew was extremely knowledgeable and helped answer all my questions.
Dee is a awesome lady very nice.
“D” went above and beyond for us, was met with incredibly friendly customer service and a good attitude
I have been a loyal customer for years. Yet I don't agree with the rental increases what so ever it's rediclious. I do appreciate the phone response and customer service very friendly and kind for many years.
Felicia was so dope and friendly. We even laughed I highly recommend the customer service is A 1 and she kept a smile !
Dee was very helpful And consider it I enjoyed my Experience here
This girl was cool , enjoy talking with her and she knew just what to do, was not that long . Quick fast
Thanks
Dee was great and had a great atmosphere during my rental.
The awful customer service is the biggest reason I'm unable to give 5 stars. I have used Public Storage a few different times in my life, as I move a lot, and this was my worst experience yet. After completing my rental process online, the email I was sent instructed me to come into the rental office to finish the last steps, so my partner and I went in. We were greeted by a lady who immediately gave us attitude. She kept asking if I was supposed to be there in person and when I assured her I was, she skeptically asked for my ID. When she did in fact find my account and unit that was signed and paid for, she returned my ID and when I thanked her, she was sure to silently turn her head away from me. My partner and I just moved in together and have weekends off together so we were in a good mood, no rush at all. We were talking and laughing while the lady finished up things on her end. She wrote down the gate code and we went to our unit only to find we needed a door code as well. I called the office to avoid going all the way back to the front, she immediately cut me off and told me what I needed to do to use to lock we purchased. I let her finish and told her that wasn't what I was calling for at all, I told her what I needed, and she said she didn't give us the door code because she thought we had it (but she never asked us if we had it...) and then told us we had to go back up front to get the code. When I asked her why she couldn't tell us over the phone, she said it was for security because all calls are recorded( but there were no disclaimers on the line before we were connected required by law stating the call is recorded). I went to the office again and told her I know the calls aren't recorded and it felt like she was being rude and giving us a hard time. She then started to explain that me and my partner were "whispering about [her] taking too long" and that we were the ones "in a rush". I let her know we were NOT talking about her and that, we were in fact, in no rush at all. She apologized and wrote down the other code we needed and I left, but I hope I'll never need to go into the office for anything. The manager is named Dee and was nicer to me because that's who I spoke to when I signed up for my unit in the first place but be wary, Dee has some bad reviews on here too if you read through them. If you absolutely want to go with Public Storage in this area, maybe try the location on Howe instead. It's just as central and the customer service is better. The only reason we went with this location was bc they had the unit size we needed. If I hadn't had positive experiences at other Public Storage locations, I would have totally walked out and gotten my money back, but at the end of the day, the units are well kept, the security is great, and they offer cheap insurance.
Marcus is the BEST‼️‼️‼️ Go to him
Dee is Amazing, many thanks for 2 to 3 months and being over a year
Dee is always nice and friendly.
Customer service was great