Public Storage Self-Storage Units at 8959 Pocket Road, Sacramento, CA

Maria is wonderful I came to make my payment for San Jose and she help me with my high rate to get lowered.

I went in for a payment and Maria help me lower my mostly rate. I would highly recommend this place!

Maria has provided amazing service. She went above and beyond to help us with rent increase.

In the past few weeks I’ve been looking for a storage location. I’ve had horrible customer service in other locations, but the minute I walked in at the Pocket location. I was welcomed in by Maria. Maria was very patient and helpful. She answered all my questions and made me feel like home. This place clean and the best customer service you could get. I recommend this Pocket location for your space storage.

Great customer service

Maria is amazing

The manager Maria helped me with my questions and was super helpful I will recommend the storage to family and friends great manager and staff appreciate the help and support they provide.

Maria is amazing she helps me all the time

Always treated with excellence at Public Storage!!!

If needing extra storage and this site is convenient for you to get to, I highly recommend this place on Pocket Road and speaking to Maria. Maria was patient and very helpful in getting us our storage space, especially since this was the first time my husband and I had ever signed up for storage and we did not know much about the process. Maria helped us through the process and showed us the spaces that we were considering, also informing us what spaces would best fit our needs. We were very happy with all of the spaces shown as well as with the space we chose - they were clean and maintained very well. We also managed to get a very good Labor Day deal online for a large space, so definitely worth it to look online for any good deals. The online deals are separate from the deals the storage offers on site, so look online and ask staff on site for their prices to compare. If wanting to talk to staff (I recommend Maria), make sure to call ahead to set an appointment, though, to catch staff at a good time to answer any questions. If I need extra storage in the future, I would definitely return to this location.

Maria is so wonderful she answered all my questions

I've had my stuff stored there for 10plus years and Maria was there when I got my storage. She's had helped me over the years. If I have a question I know I can call Maria and get it handled. She was also able to get our monthly payment lowered because my husband is having surgery and we just couldn't afford it. But if you are looking for storage with a great manager Maria at public storage (pocket rd.) Would be my pick everytime because of the management and it's a very friendly environment. Thanks again for the help Maria.

Maria is great thank you

I really want to praise Maria and Alexandra of public storage pocket they are awesome they always come through with the information and they follow through too very very courteous and professional I can't say enough so very happy with them

I just want to thank Maria for the absolute best customer service experience. She took her time answering all my questions. Which I had many. She is incredible. I will recommend her to everyone.

Maria is amazing a answered all my questions

Alexandria and Cheryl were great! Easy to talk to!

Visited pocket Road office Alexandria and Cheryl helped me and they were awesome and helping me decrease my rent. Thank you pls keep them!

Cheryl and Alexandria… the best by far. Helped me when I was in need of space. Staying within company policy and so curious and , I can not say enough. These are my people and new place to do business. They are company Gods to me . They served me well!

Thanks Shaneca for the great customer service. You ROCK!!!

Maria is very professional and provided me with phenomenal customer service. She went above and beyond insuring my questions were answered and explained in detail so, I understand. Thank you, Maria! Keep up the excellent work!

I recommend this facility, clean location, good rates and friendly staff.

If you rent a place ask for Maria she is very sweet energetic and professional at her job. She will help you in any way. Don’t be afraid to ask questions t hat you have

Maria always greet you and will help you if you have any questions she will also tell you about promotions or deals they have. Clean and great customer service would recommend to family and friends,.

Maria has a great customer service would recommend renting a unit at public storage. Place is always clean and meets with what you need to get done.

My husband and I went to get a storage unit here. Maria helped us find a great space at an affordable rate. She made us feel super secure and comfortable about renting here. This facility has cameras and someone on site at all times. Thank you so much for your help Maria!

Thank you Shaneca for answering all of my storage questions. You helped me out tremendously

Smiled, knowledge and fun! What a great experience with the property manager Alexandria. Thank you

Great service, from people you can trust.

Maria is so sweet and wonderful.She helped me save another of money.

Maria was awesome and acknowledging

I walked into public storage on pocket road for the first time a beautiful young lady help me out with some things that I didn't understand I really appreciate you young lady have a beautiful blessed day they need more of you and they public storage locations thank you so much MARIA hope to see you again thank you public storage for for providing us with a wonderful employee

Maria at the front desk was very helpful! Answered all my questions and got me set up with a unit very quick.

I currently rent a space at pocket road storage. The girls that manage the storage there, are great!! Always keeping me posted with updates of the latest news. Phone calls, emails. Very informative! Thanks for all you girls do.I appreciate you.

Maria is amazing always. She is always helping me with great service.

Maria have provided me with an amazing service. She is amazing helped me safe a lot of money.

I drove by and decided to walk in on the spur of the moment. Alexandria was wonderful! She was friendly, knowledgeable, and fully available to show me multiple units. She also had information on current promotions and was able to set me up with a rental immediately. From start to finish, the entire process took less than 30 minutes. There is also a mobile app that allows you to open the gate to enter the property, make payments, and more. Highly recommend!

Thank you alexandria! She a gem so professional and resourceful.

Ms Alexandrea was extremely professional and listened to my needs and was genuinely concerned. I am glad she was there and public storage is lucky to have her on your management team. I feel very comfortable dealing with public storage because of her as a representative and the location. I also want to include Ms Maria in this review because she also projected the same customer service qualities as Ms Alexandrea in past issues and a recent interaction on 4/30/2024. I am in business and would hire both because they are transparent, genuine, and listen to the customer. I live in the pocket area for 30 years and have and still recommend this location and representatives to family and friends. The location and the these two employee's are 5 star. Your company is lucky to have Ms Alexandrea & Ms Maria. Glenn Jackson 05/01/2024

Great great Customer service and she’s a very wonderful worker and joyous love her very much

Going through hardship with moving found a storage close by was assisted with maria shes been so patient and helpful she even had an amazing deals on products for the move that saved me money i cant thank her enough for her hospitality.

Amazing and sweet service from Alexandria and Maria! Thank you ! Thank you ! Thank you!

Alexandria helped me set up ps app. Thanks!

This is a great place to rent a storage from. Maria has is great with communicating with the costumer and is very clear and thorough. I’m very pleased with the service at this location.

Needed packing supplies and Alexandria was so helpful thank you…. She’s a keeper!

We rented with public storage María has provided us with excellent service. She was professional,extremely kind and patient with us

Bueno servicio gracias Maria

Maria siempre nos brinda un gran servicio.

Jordyn was the best!! Very helpful and informative! Highly recommend this spot!!!

Nice and clean

Maria has always been very helpful with all my needs.... A very true professional......

Friendly customer service

Just know all locations are manned by appointment only. We didn't pay attention to the contract details and could not move in until we made an appointment to show ID. Once we did, manager of location was very nice. Make an appointment before showing up! Other than that small hiccup, great location and price was competitive.

I spoke with someone on the phone about a unit transfer. We had agreed that I can come into the office and sign paperwork the following day at 5-530pm. She specifically told me that I can come in and that one of the facility managers would be waiting for me. When I showed up at 5pm, the office was closed and there was no sign of anyone. A few minutes later, Liz came by and asked if I had an appointment. I explained my situation to her and although she was getting ready to leave for the day, she stayed back and helped me with the transfer. She made the whole process so easy and was really nice. I really appreciated her staying and assisting me. Ask for Liz when you need assistance as she will go above and beyond.

The property manager didn't care that his staff did not update contact information and properly record conversations. I had made a payment on September 28 whoch the "We Care" phone line representative was able to locate and verify, but my storage unit was sold on October 28 without any notificationbeing sent to me and no phone call to advise or warn of event. Customer service stated he could contact the buyer to see about sentimental items being returned, but the phone number went to a generic voicemail each time. Once I was leaving review the voicemail was able to be connected to.

Management is amazing and verry professional Freeport public storage Very clean and well lit and always do ronds to make sure storages are locked and location clean...

Maria is the best. Helped me upload app. Set everything up for me.

Maria is a breath of fresh air in this day and time, to be greeted with kindness and professionalism is rare. Well Maria has all the boxes checked, thanks for all your help.

Maria always provides me with the best customer service.She is the reason I am here still after all these years.

Maria did a great job helping me.

Best service by Maria

Very clean and very secure

I love how Maria help me with all my questions and concerns that I had I will definitely recommend this public storage

Denenia rock the House Sooooo thankful.

Maria assisted us today with showing us storage units and going over policies and procedures! She is very professional and answered all of our questions! Excellent job, Maria!

Maria has been wonderful and I have been a customer for over 10 years. Maria is so helpful and pleasant. I’m always glad to see her when I have to go in to the storage. She’s a keeper.

I Love Maria she is amazing. Sooo awesome and helpful. She makes Public Storage she needs a raise I can not say enough how awesome she has been as well as understanding she is the GREATEST! Love this place!

Great storage place, it is clean and safe. Maria gives outstanding customer service.

Great service from Maria

I just count on Maria and she’s so helpful. Don’t ever let her go!!!

Unit Manager "M" is very nice, quick to respond, and very accommodating. We have had a unit at this location for some time now and are happy with the location and the facility. Haven't had any issues thus far.

Lanisha C was very helpful when I booked my unit. Me and my dad were running around all day on a Sunday!! All the other storage places had given us issues but Lanisha was definitely a sight for sore eyes that day. Thanks! 👍

Great person smile & very helpful & courteous. Made my experience great for my 1st time here. 00503 Lanisha C - More reps like her & Liz

Get forwarded...but they are great