Amazing place amazing staff highly recommend.
Dominique was more than helpful. I had an issue with my app and she made it right in 5 minutes. Great conversationalist and takes pride in her work. Will reccomend to anyone needing storage. Thanks again!
This was such an easy way to find and reserve a space. Friendly staff!
Ieshia did a fantastic job of setting us up and explaining everything. Excellent customer service.
Great location, and very secure. Dom was fantastic during the tour, and answered all my questions.
Ieshia was wonderful, she patiently assisted me in choosing the right unit for my needs.She was informed and helped me understand many of Public Storages policies.I will definitely recommend Pleasant Hill's Public Storage to others looking for storage.
Dominique was helpful from move in to move out. Great customer service.
Dominique was great showed me different units to give me a choice of what I needed. Very polite and courteous. Thank you.
Big, BIG KUDOS to Ashanti, Dominique, and iesha!!! The first time I rented a unit here, the staff were so friendly and professional! And they continue to provide customer service that is above and beyond expectations! The units are well maintained, clean, and rental process is organized. (I’ve rented 4 units in the past few years) I neglected to write this review sooner, don’t wait on storing your items at this Public Storage at 245 Hookston Road in Pleasant Hill, CA, where the staff really do make a positive difference!!!
Ieshia WAS GREAT!!! Huge help… Thank you
Dominique & Bill were amazing! Helped us solve our storage issues and also saved us a ton of $$. If I could give them more than 5 stars I would!
This review is for Dominique, this location's manager. I was having a scattered day and she was very patient and helpful when I wanted to update my card, and when I accidentally broke glass she cleaned up for me right before closing. I can tell she puts a lot of effort into her job.
Dominique was very helpful, I messed up choosing rooms and she made it super easy to fix. Thanks!
Great service and Dominique is fantastic 😍
Dominque was awesome and communicated everything clearly for me. A good first experience as I opened a unit for my things. Thank you so much!
Everything went very smoothly. Dominique was very attentive and informative.
Dominique was super helpful and friendly. Indoor unit was clean and air conditioning was working great. Seemed secure. Good location.
Very clean, well kept facility! The staff was professional and courteous!
Dominic gives a great experience! Thank you!
The best storage experience we’ve had in the area! Dominique was so friendly and helpful. The facility is clean and well maintained.
Great customer service!! Thank you to Dominique and Alexis!!
Dominique and Sally went above and beyond, extremely friendly and knowledge!
Dominique was very professional and kind showing me the ropes on my first day. She’s has a great vibe… thorough and professional! Thank you!
I have been a customer for a couple of years . Great customer service with Dominique!
They even cut off the fake lock that thieves put on, at no charge to me
Thank you so much Dominique
Easy and convenient storage facility. The gal who works here (I believe her name is Dominique) is extremely nice.
My mother and I was helped by Dom, She was great with informing us on the new unit and assisting us throughout the moving in process. We really appreciate her professionalism.
Domonique was amazing! A beautiful spirit! Super helpful and extremely professional. We have one unit already and needed to get another- went all over town looking for a cheaper unit and can’t exchange security and rodent problems for less money so we came back to Public Storage. She made the process so seamless and kept a smile the whole time! When good customer service can be lacking in so many spaces, Domonique proved that it does still exist. Although, PS prices are a little high, I’ve never had one issue with security, rodents or pest in our current unit…worth paying a little more for a piece of mind and the great customer service from people like Dominique. I do wish they would consider changing the access times to meet the one on Main Street who limits access at 9pm. Even 7:30-8pm would be better for those of us who work.
Had the pleasure of being helped by Ashanti. She was friendly, professional, and very informative, who made it simply for my sister”s decision easy and seamless. 5 stars and 2 thumbs up! Thanks Ashanti!
Walked in, was greeted by Dominique. Super friendly and very helpful. We were able to rent a unit on the spot. She walked us through all the steps for renting a unit. Showed us the space and provided helpful tips and tricks. Great experience for first time storage space rental.
Dominique was friendly, kind and knowledgeable. I'm lucky to have encountered her expertise when I was in need of direction
the facility is clean and well maintained. The office staff are patient and helpful.
Alex was amazing! He got us set with a unit, explained everything thoroughly and gave us a tour. Highly recommend stopping by this location if you are interested in a storage unit.
They help me very quickly and professionally definitely i recommend it this place!
Nicole and Dominick were great and super helpful with everything and very informative with helping us
Very easy move-in online registration is great and easy.
We had a great experience storing here, thank you so much Dominique!
Convenient and safe, well managed
Such nice staff and a great company that reaches out and really cares about their customers ❤️
Great experience with this facility! Everyone working here helpful & kind.
Elle was kind and patient. She helped me pick the perfect size unit and shared some helpful hints....thank you
Aleksander is very good guy and very helpful.
Thank you Alexsander
Elle was extremely helpful and provided additional wisdom to help solve a lot of “moving problems”.
Elle is the best. Answered all my questions with accuracy, kindness and professionalism. Made this whole experience as stress free as possible. She is the BEST!!!
Friendly and informative. Gentleman at the Hookston office in Pleasant Hill found a better fit for my items.
Elle and Regie were so friendly! This is some of the best customer service ive ever had. They were so informative and and respectful. They answered all my questions and were such a joy to talk to.
We needed a storage unit quickly and Elle at the Hookston Rd Public Storage came to our rescue. She has been exceptional in every way, even going so far as to make sure our second emergency unit was on the same floor and very close to our first one. We are so impressed with Public Storage, thanks to Elle. She has patiently and enthusiastically answered the many questions we’ve had. Thank you Elle and Public Storage for making this difficult time in our lives a little easier…. Cheryl Pace
I had to move my stuff into storage while I moved out of state. I just moved out of my unit because I came back to the area and all my belongings were in great condition.
Ellie, the property manager for this location, was also wonderful. She was responsive, she checked in with me during the move out process, and she really went above and beyond. I even had an issue with my movers misplacing some of my items, and she helped me track them down. I would highly recommend this location!
I have been renting spaces the Pleasant Hill (Hookston rd) location for a few years and your current site manager Ellie, has been your best choice yet. She was very helpful, cooperative, a problem solver, and most important… NICE! Billy L., if you’re out there, she’s a keeper.
Elle was amazing. She helped get me the correct information on gaining access to our father’s storage unit after he passed. Elle is extremely friendly and helpful, this location is blessed to have someone so amazing on their team. Thank you Elle for being so helpful.
The 5 stars are for Elle who works at this location. She is very organized, polite, personable and efficient. The location is good and the property always seems clean.
I just want to take a moment of a gratitude and say thank you to a management of Pleasant Hill location! The way girls handled the issue, deserves a huge thank you and a promotion.
I am a happy customer and glad I chose this location and company.
Thank you.
The onsite manager Chelsea was so helpful and professional it was so easy on me she was wonderful.
Today I had the greatest customer service experience from elle!!
I was in a jam with my locker unit - the bolt and Latrese and Kimberly came to my Sid. They deserve a raise!
the staff is great and friendly the customer service is amazing
Ladies here are great phenomenal customer service. I will definitely come here again as long as latrese and Kimberly is here
Latrice was super helpful and sweet! She was able to answer all of our questions and gave us peace of mind!
latrese was amazing really nice and helpful
Latrese, the facility manager, provided an excellent service. She was very patient, friendly, and professional, provided us with detailed information on options, pricing, and availability. She showed us all the units we were interested in, explained how to open and close our storage, access the facility, and helped to install the app, completed all the paperwork, and explained details. She exceeded all our expectations. The facility is clean and well maintained. Thank you Latrese!
Lisa Marie the manager of the pleasant hill public storage restored my faith in the company as the customer service people on the phones were terrible and all they wanted to do was Make a booking with me. They got my name wrong and the day wrong! But Thank heavens Lisa Marie the manager of Pleasant Hill actually retuned my call and made everything right again! Love her! Five star experience! Angelina Preza
Mrs. Latrese was very helpful and welcoming. The service was great.
Excellence in customer service
Lisa Marie is great. Helped me back in trailer.
Lisa Marie provided the most pleasant service,she made sure I was content with the storage unit as well as suggestions that helped me make my choice in term of insurance ex. Thank you!
Lisa Marie help me alot she is very friendly!
Lisa Marie is a great manager. She helped a lot. I was thinking about leaving but she changed my mind.
Anne was fantastic! We arrived mid-day on a Sunday and needed to start storage immediately. Anne helped us get our contract complete and helped us find the right spot to meet our needs. Thank you Anne!
I have been renting at this Public Storage for almost 20 years and this management team is the best! I always see Anne out picking up trash around the buildings and inside the units sweeping up the debris left from move outs.
Not only does she care about how her facility looks she has helped me with billing issues.
Thank you Anne, for caring about your clients and having pride in your position!
Anne was so pleasant and helpful in getting 2 spaces setup for our company!! Thank you Anne
Anne was so helpful in setting up 2 new parking spaces for our Company
Juliana was very very professional very respectful and pretty manager I have nothing but good reviews for her you have a great employee thanks very much!!!!!!
Great deals on storage space. Probably the best in town.
Have had a great experience with this place and with Ann in particular. My storage unit was very clean and easy to access. Ann was very calm and cordial yesterday and she provided me alternatives to my situation (of not having enough storage space).
Anne was super helpful and provided us with excellent customer service, we had a few different things we needed to get done at she completed all the changes in less than 10 minutes. She also called us right away when she found that I left my ID. Thanks for the wonderful experience Anne!
Cleañ. RV storage available.
Be sure you insure your stuff. Because you might lose it. It's not their fault. Don't keep the really good stuff in there.
Thank you Anne for being super helpful and professional! :)
Anne IA awesome, property looks great
I had a very pleasant experience with Sally at Public Storage on Hookston Street in Pleasant Hill she was extremely polite courteous and knowledgeable five stars and
Anne is very professional great customer service I've been a customer for many years and I have never seen this property so clean
Wow! The most organized public storage I have seen so far. Ann, who helps runs the property, works so hard to make sure that your needs are met and that everything is nice, clean, and tidy. I trust this storage place!
Thank you Anne! We appreciate your assistance!
Sallymarie helped us get a parking space and was extremely helpful and polite!
Great experience. Needed information and advice on renting a unit. Anne was very knowledgeable, polite, and professional. This was the cleanest and most organized PS I have ever been to.
The service was wonderful that I received from Latrese when I was contacted to complete my reservation. Even though my company decided not to go with them I would recommend that location before any other one in my area.
I have a parking space here at hookston and the lady in the office is always nice and very helpful thank you for great customer service latrice
Went to this location to see a space and latrice was amazing
Just came in to get a unit and was helped by a very friendly lady by the name latrese great customer service
Came to get my gate code because I forget mine and was helped by a. Very nice lady latrese she was sweet kind and very patient
Went in to pay my moms storage and encountered a new face that was very friendly and helpful thank latrese
Bill was very helpful and friendly. He helped me resolve my issue quickly. He is doing a great job.
I've been here nearly 5 years and never had a problem. Recently I had an experience where my lock broke, and Bill was a amazing! He was very patient with me when I was upset and solved the problem. Bill is awesome!
I found the manager, Bill, so very helpful and accomodating. He worked with me on the imposed rental increase. He made me very happy. He is a valued employee of Public Storage. Thank you.