Public Storage Self-Storage Units at 9341 Shirley Ave, Northridge, CA

Alex took care of me big time!!! Made it very easy and even hooked us up water on a tremendously hot day! Five stars Plus!

Stoped by the storage today and needed a cart Deaisy was very apologetic about their policy change but very helpful and friendly. I did not have my ID since I let it in the car and did not want to walk back she was kind enough to let me borrow the cart with regardless so I didn’t have to walk back in the sun!

Very poor experience. They installed double gates to get in and they've had issues with getting them to work properly. The app won't open the gate after several tries. You get lucky if it actually works on a rare occasion but you usually have to get out and key in code. So if you don't remember your code you can't get in. Also the gate gets stuck while opening and only opens half way or starts closing as you are trying to drive in. They also lock up the carts for use if you go at the end of the day. The elevators also take forever to move, and they don't connect well with the app either. You have to constantly retry to enter code or use app until it finally works right. No restrooms, no trash cans, hours of operation aren't great.

Spoke with Daeisy today. She was very courteous and professional. Helped me with my issue to my satisfaction.

Alex Very Helpful!

Alex L. was truly great in assisting me with my current situation. He resolved my question in a timely manner. Thank you Public Storage for having such great property managers.

Just started doing storage here, Alex was super helpful and went out of his way to help me get set up

Me and my girlfriend came and were looking around here the week as of June , Alex gave great customer service and laid it all down to us where me and my lady could understand. Definitely would say keep it storage here very great workers and will be holding more stuff here in the future. Thanks Alex Large for the experience.

Alex as i can say he is a gem in assisting applicants. He is ver helpful and explain clearly to me everything that i need to know. I recommend him to all who will get a unit at this location.

Nasar was a great help in figuring out our reservation and finding us the best space. Very thankful for his help!

I experience was amazing. We have a new unit. We’re very happy. Chris was the best made our entire experience easy thanks

Never left a review before but buyer beware of the Northridge Public Storage, as initially you would think the owner/management is extremely responsive and communicative when they are trying to secure a sale. My unit was broken into and no one notified us. We found out four months later. This is not a secure location. This specific location is extremely disappointing as I was contacted probably 8 times when I got an online quote for a unit. However, once we were paying customers - absolute radio silence when my unit was broken into and the facility decided to place their own lock onto my unit without contacting anyone to let us know. So we were never informed we could not access the unit or provided a key. No acknowledgement that we purchased their lock which is an additional amount on top of your monthly contract. Staff onsite has zero accountability or documentation of their attempts to follow up. U-haul offers free storage deals with competitors when you use their services so I would save your $$ and look into that if you’re moving. This was a very inconvenient experience for my family and I regret trusting this location based on others recommendations. Zero stars if it were possible since the entrances aren’t even fully functional and there are campers and possibly homeless people living out of their vehicles outside of the other entrance gate. Best of luck if you choose to give them your business!

Alex is supper amazing he helped My daughter and I with my storage

Stop by my friends storage today and I was having trouble with the lock and she was very helpful and nice. It’s always nice to see nice people here!

I'm a LA transplant coming from Montana, I new moving here required a storage unit to save up space in my car, but it took me almost 2 years to save up for a good one. A former roommate suggested a Public Storage, so I finally decided to give PS a try today! The desk clerk Alex helped me out as soon as I walked in and we bonded and clicked like THAT! I'm definitely not bailing this storage unit after the first month!

Alex was such a great help! Answering all of our questions & explaining everything thoroughly . Great customer service .

alex was very helpful today with getting us a storage unit that fit perfectly for what i needed to move.

Alex is super helpful!

Alex is the best worker I've dealt with here, he kept up with his calls to make sure I could set a date up to come in and get my storage unit. 5 stars!

ROACH INFESTED. If you want to open your storage locker and find roaches crawling all over your personal belongings then by all means rent from this location. After Helena left this location I wish I had been warned of the new management. Helena kept it normal for 20 years that I rented and after visiting about a year ago I found out she left and while walking through the indoor hallways I started noticing roaches crawling. It wasn't until I opened my locker that I realized the entire building was infested (including my locker). I was so grossed out I didn't touch anything. I went to the office and they expressed that they were trying to get the conditions under control (like, whatever that meant). It was already out of control! There was another customer in the lobby office that claimed he took roaches home after previously visiting his storage locker at this location. How dreadful. And by the time I arrived home I realized I didn't ever want to visit that place again. MY BELONGINGS WERE CONTAMINATED AND DESTROYED! My military service uniforms, international medals, awards, accolades, and everything in between. And then the managers had the audacity to try to CHARGE ME for emptying my storage --as if I wanted to return and combat roaches due to their carelessness! How tacky of them. When I say they were everywhere --they were EVERYWHERE. Keep in mind, I've been at this location for 20 years and visited at least 3-4 times/year. It was always normal and clean. Roaches were NEVER there. Roaches were never mentioned in my contract. They will not receive a red cent from me after ruining my keepsakes, personal property, and memorabilia. Trust me, I have videos and photos. Helena was a great asset to this location. Now, I guess roaches are the 'new normal' for this location. If you like roaches, this is the place for you. For all others -BEWARE!!!

Alex went above and beyond to help me get a storage!

I have been trying to find a storage unit near northridge since recently starting CSUN. Alex and Deaisy made the visit so easy for me! They were very helpful and took the time to answer all of my questions and addressed my concerns. Above and beyond!

Thank you Alex for great Customer service. You took my stress away today, getting me the information and pricing I needed for my storage needs. You were fantastic. Thanks

Thank you david

Thank you David and Daisy

David was very helpful.

Jordan he’s good

Deaisy and Bianca help me when I was in trouble they were a big help and very friendly!

Estoy satisfecho con el servicio de Deaisy en mi public storage excelente persona

Tania great service thank you

Gracias Lluri

David went above and beyond to help me understand the value of what I was purchasing as well as answering any and all questions I bombarded him with to help ease my concerns and inform me of details I would otherwise not have known. He is an outstanding and irreplaceable asset to Public Storage as a company and deserves a promotion at any if not all properties for the company. Because of his utmost professionalism I will be recommended this company to family, friends, and clients in hopes that it will bring new business to Public storage. THANK YOU, DAVID MENJIVAR!!!! Thank you kindly, Luis Hallon

My experience at this public storage was great. Deaisy provided exceptional service. She does her job very well. I felt comfortable knowing that this Public Storage has employees like her working here. I would definitely recommend this place to everyone. Good job!

Deaisy helped me by explaining to me what my best options for the units were. She went out of her way to make sure I understood all my options. I could have gotten a unit at another storage company for cheaper but because of Deaisy’s customer service I decided to stay here. I can’t say enough about her. I have never received customer service like she gave me. THANK YOU DEAISY!!!

Buen servicio Deiasy Gracias

David was very helpful...

I was going to make this a one star review but after speaking with David over the phone I ended that phone call more than satisfied with his ability to answer, solve and explain my questions and concerns, I had to give HIM five stars. Exemplary service!

During my visit to public storage on February 20, 2024, I was greeted by Chris. He had such a positive attitude, was very helpful, and made the transaction very easy.

- Unit located outside in one of the drive up hallways was broken into along with many others - Staff did not notify me of break in. I found out when I went to my unit and there was a blue lock that didn't belong to me. - Staff said it was not their responsibility to tell me that there was a break in - I found out weeks later and now I have to deal with filing a police report (not easy, time consuming, slow) and eventually the insurance claim - my lock was not broken, thieves bent the metal piece that you place your lock on - Public Storage has not offered any time of compensation besides moving me to a unit inside at the same rate, for now anyway -They failed to call me to report the break in but the district manager called to harass me to get out of the unit quickly, the nerve right! - their motto is "We treat your stuff like our stuff" they don't care about your stuff.

Ty Bianca came in to make a payment and i appreciate how nice and patient you were with me even if youre not my personal site

Great facility and very friendly staff. Bianca was super helpful and attentive. Will definitely tell friends to go to this location

I went in for more information about the different units sizes they had. Deaisy was so helpful and answered all the questions I had. I will for sure be back with my husband

Service and facility are good.. staff could not get bank deductions accurate

I had a very bad experience at this location right on December for the holidays & several other tenants as well. They're very unsecured that Several units got broken into & their security around is very unsecured. I had inspected my self to figure out how they got in & noticed at the end Northwest corners & it was where all the burglars have their access to get in & out. They replied to me by saying they were not responsible for our own units & not even trying to help you out to call the police for you. So, I don't recommend it at all...If you wish to make an investigation with the Police to find out exactly how many 💔 ins they had...? Go ahead & see that I'm not making it up at all...Good Luck if you decide to get a unit there.

I went with my mom to get information on her storage unit and Deaisy was the most helpful and friendly employee. She was very attentive to our needs and answered all our questions. Thank you so much for the great service!!!

I would give zero stas if I could. Raised my rent by $100 (almost 20%) with only 30 days notice that I never received. Tried to claim that it was the market rate for my size storage unit, which is blatantly untrue. Poor conditions, holes in the walls, bugs, and no climate control like they claim. In the state of California it is illegal to raise rent in these units by more than 10% in a 12 month period without a 60 day notice, but they clearly don't care, and I'm shocked no one has reported them for this type of behavior. Please, find somewhere that wont charge you almost $700 for a 10x15 space. Or at least find a place that can justify a price like that, because its completely inexcusable here.