Public Storage Self-Storage Units at 9341 Shirley Ave, Northridge, CA

Sheila was wonderful! After explaining what items I would need to store she made sure I found the right unit. She answered all of my questions and explained things thoroughly. I was in and out in 10 min!

Very helpful and knowledge.

Sheila is awesome. As I walk in, she greets me by name. They are very clean and accommodating.

Came her for a price quote. Sheila gave my mom a tour of the facility and she loved the ac controlled building. It was a couple dollars more expensive but climate controlled and safe area. Easy elevators and carts available A.S.A.P. a must. My mom is difficult but Sheila was patient.

Sheila assisted me and she was awesome. She showed me the unit, she was extremely helpful and professional. She made the experience a good one.

I just want to thank SHEILA for helping me with my transaction. I had a bill that I needed to submit because I was having auto pay issues which she helped process for me. She acted swiftly and professionally and had my transaction processed within less than 3 minutes. Thanks Sheila for returning my call within less than 24 hours and helping me!

Beware that public storage will raise your prices after being here for only a few months. Half the time I arrive at this location the gates are broken. Currently sitting here for an hour waiting for staff to come and fix the gate.

Amazing staff !! Great service!! Highly recommended. Nathan is the man !!

Nathan was very helpful!

My relatives have had storage here for a long time. We've always had issues with the other managers. This last time I came in Nathan was a huge help! It's nice to know that at least one person there knows what they're doing.

Great experience! The manager Nathan was a huge help!

Storage units are storage units, so employees make the difference. Nathan made what could have been a really bad situation so smooth. I noticed an urgent maintenance issue in our unit and he was on it immediately. When we determined shortly after that my stuff would have been at risk of getting damaged when they fixed it (leaking roof), he found me an open unit just 4 doors down and offered to help me move nearly the entire contents of a 10x10 unit. I have some really heavy bins in there (tools, books, etc) so there's no way I could have done that on my own. I'm deeply grateful! He took what was a really overwhelming situation to fully resolved in 90 minutes. I do really wish this particular location had later access hours, but the staff have always been great. Thanks again!

I'm really posting this review for Sheila, the current manager of the Public Storage in Northridge (on Shirley Avenue). While I sometimes get frustrated with the corporate side of PS, Sheila has been great to work with as an onsite manager. Sheila has gone out of her way to offer assitance and be supportive of those renting space in the building. She lends a caring, personal touch to a company doesn't always take the time to acknowledge the individual renter. Much appreciation for her.

Lupe and Sheila were very helpful had a great experience

Good service tania

Shelia was quite helpful. Happy to be on board. 5 stars so far.

Tonya and Sheila were friendly and so kind. they were Amazing!!! The customer service was fast paced and the storage renting process was easy and quick. Would recommend this public storage

Ok storage space facility. Only problem is they cut off access for some reason very early. At 5 now. Used to be 9, like all the other similar places around. Then they cut it to 6. And now it's 5. Which is pretty ridiculous. Plus the rent goes up every year. So you pay more for less. If you're looking for a storage space and don't mind not being able to access it after 5pm. Then it should suit you. Otherwise I'd look elsewhere.

Tania and shiela are very nice, as well as helpful. They keep this place so clean and they are both so friendly. Keep up the Great work ladies.

Katie and Angelica were super helpful. The experience to sign up and get into my locker went super quickly and I was in and out of public storage within minutes!

Absolutely Fabulous Staff. The property manager is a true gem.

Tania and Sheila were amazing to work with. They provided us with great customer service and informed us with everything we needed to know in the storage renting processes. They answered all of our questions and we were very happy that we rented at this location . Great staff, clean unit, and good security cameras. Thanks Tania and Sheila!

Muy buen servicio medieron hoy día gracias Tania

If you are in the greater SFV Northridge area and are in need of a affordable storage unit facility your search will cease here! The greatest , most helpful, and considerate group of employees that not only assisted me with basic needs but gone above and beyond by doing everything in power (within the scope of allowed practice) so the two people who deserve this recognition is Robert and Sheila. Their amazing people

It brings me pleasure to submit a “5- STAR ⭐️ Review” for “”Tania,” at Public Storage (9341 Shirley Ave, Northridge, CA) Tania delivered an “EXCEPTIONAL Customer Experience that leaves me “THRILLED!” Tania understands what Tailor-Made service is all about and she is definitely an asset to the Public Storage Company. I called to speak with the previous Manage and she shared with me that she was the current Manager assigned to the location now and she would be very happy to assist me. I had questions about my storage price and informed her that I was previously speaking with an agent in Customer Service. Tania did not hesitate to volunteer to help me so I wouldn’t have to keep calling around and she displayed a great representation of her Leadership full of positive vibes very efficient, helpful, friendly and thorough. Words cannot express my appreciation for Tania’s professionalism, leadership and courteous service. Thank You Tania for making me feel Valued, Important, and Appreciated as a customer. I will continue to recommend Public Storage to all of my Family, Friends and Business Colleagues. ~ D. Bolden

Great customer service. Managed very well and knowledgeable staff . Chris is always very helpful.

Sheila helped me set up a storage unit. She made our visit quick and easy.

Fast service

Fast service very friendly

Property is cleaner that it has been for past year, pleasant and kind people in the office.

It’s absolutely ridiculous that they close at 6 pm especially considering the prices they charge for storage.

Robert is very helpful and knowledgeable. Facility is clean, as well as the unit and the office. Process is fast and easy.

Keirik was extremely nice and helpful!

Made fun of my car but saved 77.00$ thanks very much excellent service by the captain

My experience with Sheila at public storage Northridge was phenomenal. She went above and beyond to accommodate my needs even though they were not easy needs. All I can say is thank you for making this easier and less stressful. Sheila you are the best.

Awesome helpful and clean Robert answered all our questions and made us feel like our things will be in good hands Thanks.

Captain Robert K. was super professional, personable, helpful and patient while helping me choose a unit. Robert even took the time to physically help me measure to help me make my decision. Shiela is very courteous as well. They both get 5 stars because that’s the level of service that they provided me with.

I arrived to this Public Storage location after another local location had rented out my reserved spot the day before my movers were coming. (SMH) David helped me and he was amazing! Even though it was his first day on the job at this particular location, he was able to help me locate the available unit I had just reserved online, quickly secure it for me, and teach me how to use the special lock and key, door codes, etc. I definitely recommend this location and if you need anything, David will be able to make sure you have a fantastic experience. He is very professional, quick, helpful, and personable.

This location has THE best customer service. Been here for 2 years and my first encounter was with Helena who just retired - but in her place I had a great and tremendously helpful experience today with Tonya - she really went out of her way to help me transfer to a smaller unit that was close to my current one making my move alot easier to handle.thank you Tonya!!

I came in because I had some questions about their pricing and was helped by Tania. She was amazing and answered all of my questions! Great customer service! I will be getting my storage needs from there because of how great she treated me. Thank you Tania!

I am leaving this review for Danny at the front desk of this public storage. Danny is very kind, professional, and caring when it comes to helping out a customer. He goes above and beyond his work duties to make sure the customer is satisfied. He showed my mother and I several storage units and tried to lower to my monthly payment for my current unit. This public storage location is very convenient for me because it is close to my house and it is very clean. It is also right by the Northridge Fashion Center Mall. I would recommend this location to anyone looking for a new storage unit.

Came in with a friend who rents a unit here and Tania was extremely helpful. I highly recommend directing yourself with whatever questions or concerns you have with Tania only!

Helena and Valerie they opened the office before 9:30 am and went above and beyond to help me. I highly recommend this facility. They have a great attitude and are very helpful.

Great customer service super clean great stuff

Great thanks Delia

Helena and Daniel are awesome great

El públic storage está muy limpio

This place is amazing and so secure , they have wonderful customer service specially the manager Elena she's so kind and helpful. Im really happy I rent it the storage in this amazing ppace.

Great customer service, specially they have very experienced office manager. I ranted 2 storage units one for business another for personal use she helped me to find the best units that works for me.

Been renting in this location for over 6 years outstanding service by helena super clean location great place to store

Amazing office staff with Daniel and Helena always will to help anyone!!!!

Great service

I rented a 5x15 climate control locker went to put something in the locker that was 5 ft it hung out a foot past the door when I questioned them about it, said well it's approximate I would call that false advertisement as it does not state that in their ad

Helena is great thank you

One of the most wonderful people I’ve met. She is very kind and considerate and helps me all the time

Great service

Good service

Management was pretty lax. Wasn't bad at all

Good customer service

great service here. price is great

Great customer service every time I need help on any questions or assistance with my storage!! Thank you for your services!!

Great Service

Great customer service highly recommend

Awesome service

Edited It appears that there was a problem with the phone lines. at the location at the time I called, and the disconnection I experienced was unintentional. The manager Helena called the next day to explain and resolved the situation to my satisfaction.

Super friendly service!

Great service

Great customer service I really recommend this place very down to earth

Been renting for many years and very satisfied

Facility is clean, attendants are the office are kind and helpful and the rates are good compared to others!

This storage facility is soooo clean and secure! I visited two other storage places and they were so nasty with flimsy doors. This location was so clean and with a very safe security system. I loved it! Helena was beyond helpful! Even waited for me after she was already off just to finish my transaction! I definitely recommend this place! ❤️

Great service, great location, excellent customer service.

When I arrived to look for a storage space I had no idea what to get I didn’t have only one person helping me I had two people and they were great I got what I needed spending less money saving me also time thank you Helena and Daniel

Good service great

The personnel at the front desk is great very friendly and the property is so clean not like the other ones That I visit great place recommend for anyone

Great service

Recently moved across the states and needed a storage for my belongings and I came across this location . I am completely satisfied with the customer service Victoria provide it for me she was very helpful and very patient with what I was looking for. I completely recommend this Public storage to anyone looking for a clean and safe place to store their property. Great job ! 5 stars!!

I have been using this location for multiple units for years, always a great experience. The staff is always helpful and top notch. Special shout out to Helana, I have been nothing but happy with her service, knowledge and attention to detail, a true professional and I recomend this location for all your storage or moving material needs👍

Our group has been here for years. Very helpful!!

Really good service at the front desk and it’s always clean and super easy to pay always.

Rubia Tania Great service

Tenika Smith helped me find the exact unit we needed. She was extremely helpful and so polite. It was a pleasure doing business with her. We need more people like her dealing with customers.

I m a return customer because of the great customer service that employees from this site give me

Fast service and very thorough with details. Thank you

Great service and Helena Is wonderful

I have had a storage unit at three different public storage brand storage facilities, and this is by far the best. Huge facility, very clean, offering indoor and drive-up units. They have an excellent staff, who are caring, understanding, and don’t bother you while you’re in your storage unit! My 10x10 outside drive-up unit even has electrical plugs, something I’ve never seen at other storage units! Look no further for your storage needs!

The workers are very friendly and any new customers should come to Northridge of Public Storage.

Great service.

Staff very helpful. Easy to find storage unit. Easy online rental. Kinda over priced but not too bad.

I've Been here close to a year it's a excellent storage facility. Customer service are friendly, very reliable, and takes care of business..Helana is the person to talk too....

The manager Helena is so nice, very helpful, extremely personable, and she got us all set with a storage unit quickly. We were probably in and out under 20 mins. We also got a really good deal on our storage unit. :)

I have been a customer since 2013. Service is great and attendees are nice. Complex is clean and sharp.

Faculty is clean and well managed

Muy agradecida con el servicio por parte de Andrea su atención a los clientes es muy esencial.

Good customer service Helena and Andrea went in to rent a space they were able to get me the right size as soon as it became available.

The workers are always nice and helpful at this location. 👌🏼

Thank you helena

El servicio que Helena me brindo muy satisfechos. Voy a recomandar lo a mis amigos y familiares

Andrea always recognice me with a smile and calls me by my name. She's very nice and always helpful. She was the first one to get me a discount on my unit rent. No one before her got me a discount in the 20 years that I been renting a couple of units at the La Puente location. Thank U Andrea keep Up the good work.

Friendly service by Helena. I would definitely recommend to anyone. FYI they speak Spanish, muy amable.

Gracias Vicky por ayuda

Gracias Vicky por servicio

This location is well managed by a friendly staff and clean facility.

The staff here is very helpful, Helena is the ! can't say I haven't been pleased with them for the last year or so. This location is one of the better public storage's I think

Halema she really was helpful she did all the work for me to get the storage

Public storage is one of the largest and most common storage places in Southern California. I went in to try to rent a smaller unit and there were not any available. He offered me an extremely large unit but I had no use for and did not refer me to another public storage that might have one they said to come in at the end of the month. I needed one for that day where the following day so was unable to run with them.

Very clean, friendly staff. Hilda is the sweetest and everyone there is helpful ..

Great place to store your stuff. Been a customer here since 2012. Helena is a great mgr!!!

I had an excellent experience here. Everything was fairly priced and I had enough space for everything. Bry was an excellent help when I was moving out from the space.

BRY IS AMAZING!!!!!!!!! So helpful and so nice and professional. Thank you girl!!!! You were a pleasure to work with!

I’m extremely happy with this facility. I needed a very last-minute storage unit and am so pleased with the cleanliness and convenience of this location. Lorena and Helena are outstanding and provided excellent customer service. They helped me get set up quickly and were a pleasure to work with. I highly recommend this location for your storage needs.

Helena Lorena Daniel was very help. She gave me excellent service was very friendly.

when i stopped by to this place i just want to get more information but i had really good experience provided by Helena and Lorena, they show me and explained everything, i wish we can have more people like them, i rented the storage. i was impressed and happy with all service they provided

Safe and clean place

Very friendly staff member there. I had to wait a few minutes to get help because they had a bit of a line and when I finally got help the guy kept saying sorry and even gave me a discount on some of the stuff I needed to get. Thank you to everyone there!

Muy servicio grasias

Wrong storage comp.

Helena me cay my bien y da buen servicio

Just rented a unit Lorena was very helpful she made sure I got the unit right away and was very kind and helpful!

I always rent here because I always have a pleasant experience. They have clean, trustworthy units and I always feel safe leaving my things here. Danny and Helena are very helpful and knowledgeable. Thank you public storage.

Customer service at the Northridge location is always great. Helena and Lorena are always a pleasure to work with.

Muy amables las muchachas Helena y Lorena siempre muy atentas cuando necesita necesito asistencia.

I am very satisfied with having a locker at the Public Storage in Northridge on Shirley St. The place is always clean. Helena and Sarena are helpful. The thing that impresses me is that if someone comes into the office and wants to share something, Helena immediately will take care of the situation. For one thing, the whole storage units are clean and very well kept up. I never have a problem. Helena always takes care of any situation. Keep up the good work the gang at Public Storage on Shirley in Northridge.

Best service ever lorena help she was really polite and attentive

Excellent customer service by Lorena! She was very thorough and helpful. I've used Public storage before in the past and will continue to use them and refer them to family and friends.

It's very clean and staff is friendly.

Andrea (I hope I spelled her name right) is the most professional, kind human being I have had the pleasure of encountering in a long time. Public storage would be proud. The facility is well maintained and the move in experience was awesome.

This is a very clean place for your things. And very safe and friendly people here.

Rally Nice property and helpful workers.

I had a great experience renting a storage unit today. Lorena and Helena were very very helpful and kind. They are super friendly as well! (:

Such an amazing service provided by Helena and Lorena. I had a bad migraine and was not feeling well yesterday that i came to my storage and did not realized i left my unit improperly locked. They called me to let me know and they secured my unit.

Great service ❤️

Great service and nice people working there and thanks helena for your information about the place!!!

The staff are very helpful, and professional . The facility is clean and we'll managed. I feel my things are safe and secure here.

You made my day! This is the best day ever! Kept tidy great view I got pleasing phone call I’m happy speaking district manager west valley public storage I’ve started pleasing conversation James including most patient beautiful women above satisfactory level at location Shirley great community pleases me say in my own words “great man James.”

Facility is very clean with employees doing walk through on a regular basis. Bathroom is always clean. Staff are very friendly. Overall the facility is well run thanks to Helena who is never too busy to answer a question or to simply say hi. This facility is highly recommended by one very satisfied customer.

I have been a customer with this Shirley location for many years and have received exceptional customer service consistently! Helena was the initial staff person whom assisted me with choosing a storage space option that best suited my needs. I have been able to rely on her expertise and the helpfulness of each staff person to answer any questions and resolve any issues that have occurred on occasion over the years. I have been especially impressed & touched by the level of assistance and compassion that I have received from this team including District Mgr, James during this Covid 19 challenge. Their kindness during a tough period in my life has been priceless and has helped to keep a smile in my heart. Thank you! 💕

Each time I visit this location it’s always great and that’s because Helena is just amazing and always willing to help and provide me with the information that I need. This lady customer service skills is always Wonderful.

The girl Tania is a very nice person very helpful thank you

Helena is wonderful. She showed me multiple sizes and shared her expert opinion about which unit would be best for my stuff. She has exceptional customer service dkills and she answers all your questions.

Muy buena atención

Mas o menos

They have all the packing supplies you could ever need. I have been here a couple times, Helena made packing my belongings a breeze with all her recommendations. They even have discounts on the boxes or if you want a little bit of everything they have moving packs. Helena and Andrea are super helpful and I highly recommend stopping by for all packing and storage needs. They are very kind and personable and easy to talk to and have a nice conversation by the time I left I was not worried anymore about my move. 10 stars if I could!!

Staff is Always helpful and willing to answer my questions when I go into make my payments

This is a good place. I love Helena. She always makes things easier for me

Thanks a lot Juliana and James. You guys make my day so wonderful,. I recommend this, clean, safe, easy parking access storage location. blesdings

Very happy so far.... Easy registration and rental.

Excellent service of Lorena and Andrea

Lorena and Helena are great thanks for the great service

Helena and Chris are so helpful and awesome

Me trataron bien aquí , todos abla español y me sentí muy cómodo y el servicio de Helena fue excelente , voy a decir a todos mis amigos si quieren espacio que vengan aquí

Most unhelpful people in the world work here. Not sure what they get paid for, but somebody should lose their job.

Very nice customer service, super friendly and helpful

The staff there is very helpful I would definitely recommend.

Lots of space , very easy to go in and out.

Very helpful staff! I appreciate your service! Thank you Helena!

Outside of this location being impeccably clean, I've yet to experience this quality of customer service at a storage facility. Both times I have dealt with the lady in charge, Helena, she has always found solutions for my storage needs quickly and was super helpful in all aspects. I won't go anywhere else even if I move across town. Thanks Helena!

I absolutely love this location the staff here is very helpful friendly and courteous. The location itself is always clean never any abandoned items or trash. weather if you're on the first, second or the third floor because the elevator is always operable, and the air. It truly is a pleasure working with this. Location.

The Public Storage on Shirley Ave in Northridge provides exceptional service! Not only did they go out of their way to help me with a minor issue, they made me feel heard and respected. As a customer, that goes a long way when deciding where I feel comfortable keeping my valuables. Thank you Helena for the amazing service!

The staff at this location are great. They are professional and always very helpful. They are quick to offer help and suggestions to make your move in and move out easy. The facility is very clean and well organized, you can feel safe storing your valuable home items there. Thanks to the staff and DM Pablo I would highly recommend you choose this location over others in the area.

Clean and quiet exterior, but the storage units tend to collect a lot of dirt/dust

I was truly impressed with Helena. I must have called her at least 3 times and She took great care of my needs. I looked at multiple locations and am glad I decided on this location on Shirley Ave. Thank you Helena, you rock!!! G.

Great customer service, answered all my questions and gave me all the information I needed.

Came into this store and i had the best customer service ever!

Helena and Victoria were so much fun and so very helpful the unit was clean. This place has some of the best service I’ve had in a while.

Helena was very informative when i called to make a reservation They i came to get my unit she was very pleasant. Nice property and good customer service.

Helena and the staff are the best. There they are 2nd to none in customer service

Helena and and Pablo were awesome! The up keep of the facility customer service was great. Would most definitely rent from this public storage.

We have had several units here for many years, and they are the best! Well managed, versatile facility with great customer service. Staff is on top of checking locks, security, and call backs immediately. Very competitive pricing as well! Three cheers!

Update Laura is still amazing and I love it here!! If you want to have fun while renting a storage space this location is the place to go. I have been renting here for a while and live to come in and see the girls. Helena Laura and Eli are the best. They offered me autopay but I didn't get it solo I can go in and chat. The facility is always clean and the hours are great. Thanks for everything!!

Nice and simple storage place. Wish the weekend hours were better and they didn't creep up the price every 6mo. But it's cheaper than other parts of town. Clean. And easy to get in and out of. I would recommend.

Good service I would recommend it

Andrea helped me a lot! She has great customer service.

Staff here is very helpful and always so friendly great service

I love this storage...Helena is a very helpfull staff member she is very courteous and helpful when ever I need help from her

Halana’s the best. She’s always helpful, pleasant and does it all while smiling and being welcoming.

place was super clean and nice and customer service was awesome. Helena was very nice !

Clean and nice and friendly staff

Awesome staff! Very helpful. Very clean property. They are always nice. Helena is always awesome!

My boyfriend and I were looking for a storage room for a reasonable price and enough space. Helena, Andrea and Daniel were Friendly and very helpful. Helena was able to find us the perfect storage at a unbeatable price! She was very patient and explained everything thoroughly being it was our first time purchasing a storage unit. Would definitely recommend this to our friends and family!!!!

Great customer service friendly staff always helpfull

I had a wonderful experience renting my storage unit from Helena at public storage she was very helpful and knowledgeable and she even went as far as checking other facilities to make sure I had a space that was perfect for me thank you public storage

Helena was very helpful and I really appreciated the great customer service! I’m very pleased with this public storage location, thank you! Speedy

Good people

Had a great experience at public storage today in Northridge, we worked with Andrew and he was absolutely amazing! I do a lot of business with public storage and every time I have to go in to the office all of them are always extremely helpful.

Public storage places are not my favorite places to be, next to the dmv and the Verizon store, but Andrew's customer service was so outstanding today, i just had to commend. He really helped us out and went above and beyond getting us into our new storage space and on the busiest day of the month. Thanks so much!!!

Very friendly and enthusiastic staff. Super clean, well lit unit. Pleasant and professional experience.

Helena is excelent ! Nice place they are painting making property look great. Space is nice and clean

Very satisfied with the Service accommodating people

Great service Helena and staff. Thank you

Great Customer Service!! Best public storage to go too!! Helena and Andrea are the AWESOME!!

Helena and Andrea are AMAZING!!! GREAT CUSTOMER SERIVCE!!!! Answered all my questions!!

Great storage facility. Front staff is very accommodating and nice. Been here for 6 months and it was a great choice. Receptionist Helena, Andrea has been very helpful!

Alex was very professional, helpful and friendly. He made sure we were getting what we wanted and needed. Highly recommend for anyone that needs storage.

Helena is the best she's a real OG

Best storage facility I have ever used: clean, organized and the staff is excellent. Helena is very friendly, helpful and knowledgeable. I would recommend this facility to all my family and friends.

Im more intrested on service they dont really care about that their intrest is more about money they keep raising price

Very good customer service. Well recommended public storage.

Great customer service always helpful and friendly l.

Front staff was very awesome and polite they are my go to storage facility

Honestly the best facility I’ve ever been to I would highly recommend to any one local

Great people and great service recomend to everyone

Great people and service, absolutely fantastic. Recommend to everyone who is looking for convenient and easy access. 👍👍👍👍

Top shelf customer service. Painless storage facility. Shout out to Andrew and Daniel.

Great service! Andrew helped me get the unit I needed quickly without wasting any time. Would recommend!

It's a good place

ESTA BIEN Y MUY LIMPIO Y SEGURO.

Andrew was the best

Super nice staff very helpful

Helena and Andrea were both helpful and friendly. Helena explained in detail everything I need to know in regards to storing my stuff in my rented space. The facility is clean and seemed to be secured. Will recommend this place to my friends.

Great staff Helena is very nice and reliable

Very helpful and efficient got done very quickly and he helped save some money!

This storage facility is clean, and well kept. The staff is extremely helpful and knowledgeable, as well as kind.i highly recommend this facility. Andrew and Pablo were absolutely amazing!!!! Great experience!!!

Staff is great im a returning customer and i love coming here

Very nice facility excellent customer service being renting here for 10 years I recommend to anyone

I am a return customer just because this property has the best customer service I’ve been to a lot of them and I’m always back to this one the people here are so friendly I feel like I’m at with my Friends I recommend this place to anyone

Great people clean property if you need anything at all this is the place to go

This place is awesome Andrew was awesome very helpful and Helena was very helpful aswell

Andrew is one of the nicest employees I have ever known. He stayed late for me and he is the best! Hope he gets promoted! What a guy! Lisa, long term customer

Just rented would recomend to all my friends very nice people

Helena the best.

Great customer service always very helpful

Love the staff

Happy Halloween

They were amazing! So helpful!

Andrea was very helpful. 10/10 experience

Helena and Fatima are super fantastic

If I could give this place 10 stars I would. What amazing team!! They greeted us and were incredibly welcoming. Andrew gave us not a 100% but 120% amazing customer service. What a way to end our day after an exhausting move. If you are looking for not only amazing customer service but a super clean facility go see Andrew. He is your man

We have moved a lot in all of my years and we have used public storage at a few locations. But I have to say Andrew was so professional and super helpful. Not only is this locations super clean but the staff is very sweat and understandin .

We walked in were greeted with a smile and lots of help. Andrew has impeccable customer service. He not only was sweet and nice but incredibly helpful. What a incredible encounter. If you are looking for storage come see him. He will definitely take care of you.

Great staff. I am a return customer and always satisfied.

The girls here are very friendly and kind. Thank you for your great service

Good Service and Happy Staff

Thanks to Helena and staff for her help, awesome thanks

The best staff by far!!! I have gone to so many storages but the staff at this is one is great and very knowlageable and its a clean facility

Great service love this people , been doing business for years , highly recommended AAAA++++

Our rent keeps going up and up while there's less and less hours that we can actually use the facility. And the light over our unit is always out.

Laura A and Talar at Public Storage were fantastic! We got set up and were storing our stuff in a flash. This place is great.

I've been a customer at this location for the better part of a decade now and value per dollar has fallen ever farther over the years. I used to pay a hundred bucks and change per month for my 10'x10' storage and now it's up over $230. While the office hours haven't changed much, hours where I have access to my unit has gone from being open till 9:00PM to being open till 6:00 on well days and 5:00PM on weekends. This makes it nearly impossible for me to access it when I need it. I am currently seeking accommodations elsewhere and due to the hours of operation I will need to take work off in order to move out.

Laura and Andrew are the best if you need anything please come to these two. They will go above and beyond for you.

Great and clean facility with great customer service

Andrew was amazing. Very knowledgeable and friendly. I came looking for a storage space not sure what exact size, however Andrew made the experience very easy . He asked many questions to make sure that I rented the correct space for my needs . Thank you for helping me through this experience it was my first time renting a storage space and I feel like I got the perfect space . Thank you! Thank you Andrew!!

Chris and Andrew at the Shirley outpost were great. Professional, helpful and easy to talk to. They were knowledgeable about the products and services offered. Straight up transaction. Great service.

Very helpful and great service. Lura helped me out! she was a great help and very easy getting started for my first time buying a storage.

Had a very good experience have storage for a year-and-a-half. Employees always helpful

Great staff, I have been a customer for years, they’re always willing to help I would recommend everyone to rent here

Thanks to Andrew (closing out), Laura (clearance of the space) and Helena (supervising). Quick and friendly service. For those interested, there is no prorate option available.

This property has the best customer service I have seen. Thank you for making the Rental that much easier

Friendly, efficient, fast.

Very friendly and helpful. Great pricing!

The Gold Star Standard is synonymous with this Public Storage location. Many thanks to Helena and the PS representatives. Timely. Relevant. Professional.

great customer service

Thank you! Wonderful help Helena!

Andrew was great! Help my wife and I save as well the process very easy. Great storage with professional customer service.

Great costumer service always always great assist very genuine personal something that is very rare this days

Came in for a few questions, staff was very friendly. 10/10

Very nice people.

This place was great! Andrew and Helena were very friendly and helped us find the perfect storage unit we needed in a short amount of time. Would definitely recommend!! :)

Andrew was very kind and helpful and efficient. I was able to find the perfect storage in a short amount of time.

Helena provided me with excelent service

Just got a storage. Great customer service. I will recommend it to anybody.

I helped my friend to get a space and I like the service from Helena so good. She was excellent with service. I’m going to move to this property my stuff from extra space, due to this great experience

Andrea was awesome and super helpful!

Been a customer since 2014. Awesome location, very clean and amazing customer service.

For my first experience having my own storage, all I can say is EXCELLENT in various ways. Laura started us off and was a great service and hospitality. Also, Andrew (I believe is his name) was excellent: courteous, polite, and most of all helpful with all my questions and especially navigating my way to my unit, especially since it's quite a maze. Amazing place, clean and customer care and service superb.

I want to truly recommend this facility to anyone looking for a storage facility. We had just moved cross country and was extremely worried when we arrived to LA in a 75-foot semi that the truck will not make it. Pablo, the manager, and Helena did everything they can to accommodate us. I appreciate so much how they went over and beyond their job to make the move possible. Thank you very much

This is my first time using public storage, although I have had other units from different companies in the past. Rates are affordable depending on your needs, facility is clean and adequately lit, and there are a lot of units here. I was wary when I first came to this location off Shirley in northridge because the girls in the office that helped my girlfriend and me were pretty rude and not friendly at all (a heavy set white woman and a shorter Hispanic looking girl, I don't recall their names). I was ready to switch storage providers but had already made my payment for the first month and don't want to move all my stuff again so soon. Thankfully, upon a return visit I had the pleasure of dealing with Andrew. He was very informative, friendly, and even was kind enough to bring me a water bottle when it was near 100 degrees out and I was sweating bullets. Had it not been for Andrew I think we would have taken our business elsewhere. Hopefully his fellow workers get sorted out and management hires more people like him. Appreciate you Andrew, keep up the good work!

Amazing staff . Andrew and Andrea was very helpful and accommodating 👌🏽 Best Public storage and restrooms were super clean

Great experience. Did the auto payment, place was clean and ready to move in. They actually repainted the entire storage facility so it all looks new. Hours are workable but strict. Gotta be out on time or the alarm goes off! Overall happy with it all. Good rate and discount for first month

The people are so so helpful, especially Helena. They really provided top notch service. I recommend them for all your storage needs

I have had a unit here for over 2 years. The staff is friendly and responsive. The facilities are clean, pest free, and secure. The location is next to the Northridge fashion center, and movie theatre so there is always security roving around, and even if they are not public storage security, they are definitely a deterant for crime at the location. I have been very pleased with my experience.

Having had several public storage experiences at other establishments, I was not looking forward to renting yet another unit in yet another facility. BUT, as soon as I walked in to this particular storage facility I was greeted by the friendliest people who helped get me through the process as quick as possible while answering ALL my questions! The vibe in the office is always so cheerful, open, and positive! I always feel attended to and any time I have required any extra attention, I am always Their level of service is top-notch; whatever the issue, they figure it out and I always leave satisfied (and a bit more cheerful). I’ll always come back to store my things here and I already recommend them to anyone looking for some magical storage solutions!

Definitely enjoy having my storage here, nice clean facility and Helena is always there anytime I have any questions or need help with anything.

Keep it closed and safe

I enjoyed very much of cleanliness, caring and great customer service of Helena give me and all of her clients. Helena always remember my name and even she learned many Persian words to be able to have more conversations with me and getting related to my culture and me....❤️

Nice place and great managers and worker.

Employees at this public storage are very helpful and knowledgeable and made me forget about my stressful day with moving,left here smiling.thank you

Helana is the best! Excellent service!!

The owners helpful, treated customers with respect

Came in to get a lock for my space and couldn’t process the payment because my debit card was lost. I had to rush out of town, Andrew figured out a solution for me so that I wouldn’t be late

These people are unfailingly kind, polite and patient. Plus they are good- natured and funny. We have rented with them for a number of years and can't think where it would be better. Helena and Laura are favorites.

Andrea was great at helping me out!

Great service exceptional team

Laura provided excellent service helping me find the right storage unit and making storing my belongings easy. I feel so good knowing my things will be safe here while I’m out of the country.

Very happy with the service. Nice accommodations to fit my truck. Helena and laura are very nice and I even got to meet andrew who came to visit the girls and bring them breakfast. The team here are awesome.

Top quality service! For an amazing deal on a great space!

Best public storage location :) used to have one in LA with my family and always had problems. Moved some stuff to this location between apartment hunting and ended up keeping things in there for a while. After 6+ months I've never had a single issue with their staff or online system. Said my goodbyes to my unit today and had a few questions and Chris, Helena and Josh were all quick to see what they can do instead of giving me an immediate no. These employees really know about customer service so if I ever need a storage unit again I will definitely come back here. Would recommend this location to anyone!

Great customer service Helena & Daniel. Got us a great deal on an amazing space! Able to help us very quickly and and efficiently!

The best facility so far and the Manager Andrea, she’s so awesome very helpful, knowledgable, and so with Laura.

I received amazing customer service from Daniel and Helena. They helped me find the perfect storage unit for storing my stuff over the summer. I’d recommend to all my friends and family.

Great service!! Friendly and fast. Laura took good care of me.

Quick check in great customer service!

Great people to work with. Helped me out a lot.

Great place and amazing customer service !

Nice staff, friendly and professional. I been a customer for a long time. Had bo problems 👌🌺❤️🌺🌺🌺🌺🌺