Public Storage Self-Storage Units at 9341 Shirley Ave, Northridge, CA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 64/moSmall 5'x5'
$ 64/mo $80Best Price Label
- Climate Controlled
5'x5'Online only price$ 65/moSmall 5'x5'
$ 65/mo $82Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 66/moSmall 5'x5'
$ 66/mo $83Best Price Label
- Outside unit
5'x8'Online only price$ 86/moSmall 5'x8'
$ 86/mo $108Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 93/moSmall 5'x10'
$ 93/mo $116Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 104/moSmall 5'x10'
$ 104/mo $130Best Price Label
- Climate Controlled
5'x10'Online only price$ 116/moSmall 5'x10'
$ 116/mo $145Best Price Label2 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 123/moSmall 5'x10'
$ 123/mo $154Best Price Label
- Outside unit
7.5'x10'Online only price$ 126/moMedium 7.5'x10'
$ 126/mo $157Best Price Label2 unit left!
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 145/moMedium 7.5'x10'
$ 145/mo $181Best Price Label
- Outside unit
- 24 Hour access
10'x10'Online only price$ 160/moMedium 10'x10'
$ 160/mo $199Best Price Label
- Climate Controlled
10'x10'Online only price$ 189/moMedium 10'x10'
$ 189/mo $236Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 195/moMedium 10'x10'
$ 195/mo $243Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 210/moLarge 10'x15'
$ 210/mo $263Best Price Label
- Climate Controlled
10'x13'Online only price$ 245/moLarge 10'x13'
$ 245/mo $306Best Price Label
- Outside unit
- Drive-up access
10'x18'Online only price$ 317/moLarge 10'x18'
$ 317/mo $396Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Northridge
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Northridge Storage Units Near Highway 27 and Highway 118
Storage units in Northridge are accessible via Highway 27 and Highway 118. Public Storage has a variety of indoor storage, climate controlled storage, and outdoor storage to help you get organized in the greater San Fernando Valley.
Small Northridge Storage Units
Get your hall closet back when you book a 5x5 storage unit for athletic and workout gear, extra luggage, tools, golf clubs, and more.
Apartment dwellers and students at the Cal State Northridge Campus will love our 5x10 storage units to store bikes, camping gear, small appliances, and everything else that is making small space living a struggle.
Medium Northridge Storage Units
Make your home work for you again with a 10x10 storage unit, which can hold three rooms worth of furniture, appliances, and belongings that don't fit your space or your style anymore. For larger projects like downsizing or welcoming a new addition, our 10x15 storage units can help you handle whatever life throws at you.
Large Northridge Storage Units
We also have spacious 10x20 storage units at this location, which are great for moves, renovations, and business needs.
With expansive parks and forests, as well as Downtown Los Angeles both just an hour away, living in Northridge is the best of both worlds. For the best of both worlds in getting organized, we're proud to offer both indoor climate controlled storage units, as well as outdoor storage units with drive-up access at this location.
Modern life is busy, which is why we created our eRental program so you can book a contactless move-in on your schedule. Get started today and see how convenient self storage can be!
For more storage solutions in the greater Northridge area, check out our self storage options nearby on Parthenia Ave or Chatsworth Ave.
At this Northridge Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 681)
Thank you BIANCA for your kindness and understanding. Let’s just say I was in a heap of trouble and she helped sort it out for me. She’s very FAIR with negotiating and definitely has humanity as far as her customer service goes. I’d recommend this Public Storage, but BIANCA even more than the company. Thanks again!
I just wanted to thank for new friend Kim for her assistance she was very professional friendly awesome customer service keep being you !!! It was a pleasure
Kim was knowledgeable and helpful, finding us a unit size and location fitting to our needs. Unit and facilities are clean.
This place is absolute the worst place!! They placed a blue lock on my storage unit for no reason!! My bill was due 8/1 and I paid it 7/29 and my insurance of $15 was paid on 8/02 and they still placed a lock on my storage. I had movers scheduled to move my items out of This dump with the worst customer service, I have never been late on my bill and I have to pay the movers an extra hour and half to wait for the office to open. No one at public storage will give us any information as of why and the rude agent said regardless you have to wait. This is the worst experience.
Rented by unit fast and easy. Bianca helped me and provided excellent customer service! Very happy with my unit and experience at Public Storage.
Kim and John were very helpful. They were knowledgeable, professional and friendly.
Yo remiendo public storage es muy buenas personas disponible a saludarte con el servicio y limpiezas bale pena estar a ay muchas gracias Kim y a su Ekipo muchas gracias
So thankful for Kim! She’s quick, knowledgeable and doesn’t miss a beat!
Only been with public storage for about 6 months price has already been raised to from 92 “locked rate” to 108 to now 128 I have talked to customer service and they say we are subject to increases at anytime I asked for reason and they could not provide one all they can say is that their prices are still competitive beware if you don’t want a month to month price increase!
Yes happy that Kim helped me on how to open gate she is very helpful and super nice.
Kim and Victor helped me beyond my satisfaction .thanks
Kims very helpful and friendly
Kim and Tristan are very friendly and helpful. Facility is clean.
Kim was very helpful she was extremely patient. I am a senior citizen and really needed her help.
Special shout out to "Sheila" & "Lluri" they both went above and beyond their jobs to help me with my storage situation. Super helpful and very pleasant to work with. Thank you Ladies!!!
Sheila was wonderful! After explaining what items I would need to store she made sure I found the right unit. She answered all of my questions and explained things thoroughly. I was in and out in 10 min!
Very helpful and knowledge.
Sheila is awesome. As I walk in, she greets me by name. They are very clean and accommodating.
Came her for a price quote. Sheila gave my mom a tour of the facility and she loved the ac controlled building. It was a couple dollars more expensive but climate controlled and safe area. Easy elevators and carts available A.S.A.P. a must. My mom is difficult but Sheila was patient.
Sheila assisted me and she was awesome. She showed me the unit, she was extremely helpful and professional. She made the experience a good one.
I just want to thank SHEILA for helping me with my transaction. I had a bill that I needed to submit because I was having auto pay issues which she helped process for me. She acted swiftly and professionally and had my transaction processed within less than 3 minutes. Thanks Sheila for returning my call within less than 24 hours and helping me!
Beware that public storage will raise your prices after being here for only a few months. Half the time I arrive at this location the gates are broken. Currently sitting here for an hour waiting for staff to come and fix the gate.
Amazing staff !! Great service!! Highly recommended. Nathan is the man !!
Nathan was very helpful!
My relatives have had storage here for a long time. We've always had issues with the other managers. This last time I came in Nathan was a huge help! It's nice to know that at least one person there knows what they're doing.
Great experience! The manager Nathan was a huge help!
Storage units are storage units, so employees make the difference. Nathan made what could have been a really bad situation so smooth. I noticed an urgent maintenance issue in our unit and he was on it immediately. When we determined shortly after that my stuff would have been at risk of getting damaged when they fixed it (leaking roof), he found me an open unit just 4 doors down and offered to help me move nearly the entire contents of a 10x10 unit. I have some really heavy bins in there (tools, books, etc) so there's no way I could have done that on my own. I'm deeply grateful! He took what was a really overwhelming situation to fully resolved in 90 minutes. I do really wish this particular location had later access hours, but the staff have always been great. Thanks again!
I'm really posting this review for Sheila, the current manager of the Public Storage in Northridge (on Shirley Avenue). While I sometimes get frustrated with the corporate side of PS, Sheila has been great to work with as an onsite manager. Sheila has gone out of her way to offer assitance and be supportive of those renting space in the building. She lends a caring, personal touch to a company doesn't always take the time to acknowledge the individual renter. Much appreciation for her.
Lupe and Sheila were very helpful had a great experience
Good service tania
Shelia was quite helpful. Happy to be on board. 5 stars so far.
Tonya and Sheila were friendly and so kind. they were Amazing!!! The customer service was fast paced and the storage renting process was easy and quick. Would recommend this public storage
Ok storage space facility. Only problem is they cut off access for some reason very early. At 5 now. Used to be 9, like all the other similar places around. Then they cut it to 6. And now it's 5. Which is pretty ridiculous. Plus the rent goes up every year. So you pay more for less. If you're looking for a storage space and don't mind not being able to access it after 5pm. Then it should suit you. Otherwise I'd look elsewhere.
Tania and shiela are very nice, as well as helpful. They keep this place so clean and they are both so friendly. Keep up the Great work ladies.
Katie and Angelica were super helpful. The experience to sign up and get into my locker went super quickly and I was in and out of public storage within minutes!
Absolutely Fabulous Staff. The property manager is a true gem.
Tania and Sheila were amazing to work with. They provided us with great customer service and informed us with everything we needed to know in the storage renting processes. They answered all of our questions and we were very happy that we rented at this location . Great staff, clean unit, and good security cameras. Thanks Tania and Sheila!
Muy buen servicio medieron hoy día gracias Tania
If you are in the greater SFV Northridge area and are in need of a affordable storage unit facility your search will cease here! The greatest , most helpful, and considerate group of employees that not only assisted me with basic needs but gone above and beyond by doing everything in power (within the scope of allowed practice) so the two people who deserve this recognition is Robert and Sheila. Their amazing people
It brings me pleasure to submit a “5- STAR ⭐️ Review” for “”Tania,” at Public Storage (9341 Shirley Ave, Northridge, CA) Tania delivered an “EXCEPTIONAL Customer Experience that leaves me “THRILLED!” Tania understands what Tailor-Made service is all about and she is definitely an asset to the Public Storage Company. I called to speak with the previous Manage and she shared with me that she was the current Manager assigned to the location now and she would be very happy to assist me. I had questions about my storage price and informed her that I was previously speaking with an agent in Customer Service. Tania did not hesitate to volunteer to help me so I wouldn’t have to keep calling around and she displayed a great representation of her Leadership full of positive vibes very efficient, helpful, friendly and thorough. Words cannot express my appreciation for Tania’s professionalism, leadership and courteous service. Thank You Tania for making me feel Valued, Important, and Appreciated as a customer. I will continue to recommend Public Storage to all of my Family, Friends and Business Colleagues. ~ D. Bolden
Great customer service. Managed very well and knowledgeable staff . Chris is always very helpful.
Sheila helped me set up a storage unit. She made our visit quick and easy.
Fast service very friendly
Property is cleaner that it has been for past year, pleasant and kind people in the office.
It’s absolutely ridiculous that they close at 6 pm especially considering the prices they charge for storage.
Keirik was extremely nice and helpful!
Made fun of my car but saved 77.00$ thanks very much excellent service by the captain
My experience with Sheila at public storage Northridge was phenomenal. She went above and beyond to accommodate my needs even though they were not easy needs. All I can say is thank you for making this easier and less stressful. Sheila you are the best.
Awesome helpful and clean Robert answered all our questions and made us feel like our things will be in good hands Thanks.
Captain Robert K. was super professional, personable, helpful and patient while helping me choose a unit. Robert even took the time to physically help me measure to help me make my decision. Shiela is very courteous as well. They both get 5 stars because that’s the level of service that they provided me with.
I arrived to this Public Storage location after another local location had rented out my reserved spot the day before my movers were coming. (SMH) David helped me and he was amazing! Even though it was his first day on the job at this particular location, he was able to help me locate the available unit I had just reserved online, quickly secure it for me, and teach me how to use the special lock and key, door codes, etc. I definitely recommend this location and if you need anything, David will be able to make sure you have a fantastic experience. He is very professional, quick, helpful, and personable.
This location has THE best customer service. Been here for 2 years and my first encounter was with Helena who just retired - but in her place I had a great and tremendously helpful experience today with Tonya - she really went out of her way to help me transfer to a smaller unit that was close to my current one making my move alot easier to handle.thank you Tonya!!
I came in because I had some questions about their pricing and was helped by Tania. She was amazing and answered all of my questions! Great customer service! I will be getting my storage needs from there because of how great she treated me. Thank you Tania!
I am leaving this review for Danny at the front desk of this public storage. Danny is very kind, professional, and caring when it comes to helping out a customer. He goes above and beyond his work duties to make sure the customer is satisfied. He showed my mother and I several storage units and tried to lower to my monthly payment for my current unit. This public storage location is very convenient for me because it is close to my house and it is very clean. It is also right by the Northridge Fashion Center Mall. I would recommend this location to anyone looking for a new storage unit.
Came in with a friend who rents a unit here and Tania was extremely helpful. I highly recommend directing yourself with whatever questions or concerns you have with Tania only!
Helena and Valerie they opened the office before 9:30 am and went above and beyond to help me. I highly recommend this facility. They have a great attitude and are very helpful.
Great customer service super clean great stuff
Great thanks Delia
Helena and Daniel are awesome great
El públic storage está muy limpio
This place is amazing and so secure , they have wonderful customer service specially the manager Elena she's so kind and helpful. Im really happy I rent it the storage in this amazing ppace.
Great customer service, specially they have very experienced office manager. I ranted 2 storage units one for business another for personal use she helped me to find the best units that works for me.
Been renting in this location for over 6 years outstanding service by helena super clean location great place to store
Amazing office staff with Daniel and Helena always will to help anyone!!!!
I rented a 5x15 climate control locker went to put something in the locker that was 5 ft it hung out a foot past the door when I questioned them about it, said well it's approximate I would call that false advertisement as it does not state that in their ad
Helena is great thank you
One of the most wonderful people I’ve met. She is very kind and considerate and helps me all the time
Management was pretty lax. Wasn't bad at all
Good customer service
great service here. price is great
Great customer service every time I need help on any questions or assistance with my storage!! Thank you for your services!!
Great customer service highly recommend
Edited It appears that there was a problem with the phone lines. at the location at the time I called, and the disconnection I experienced was unintentional. The manager Helena called the next day to explain and resolved the situation to my satisfaction.
Super friendly service!
Great customer service I really recommend this place very down to earth
Been renting for many years and very satisfied
Facility is clean, attendants are the office are kind and helpful and the rates are good compared to others!
This storage facility is soooo clean and secure! I visited two other storage places and they were so nasty with flimsy doors. This location was so clean and with a very safe security system. I loved it! Helena was beyond helpful! Even waited for me after she was already off just to finish my transaction! I definitely recommend this place! ❤️
Great service, great location, excellent customer service.
When I arrived to look for a storage space I had no idea what to get I didn’t have only one person helping me I had two people and they were great I got what I needed spending less money saving me also time thank you Helena and Daniel
The personnel at the front desk is great very friendly and the property is so clean not like the other ones That I visit great place recommend for anyone
Recently moved across the states and needed a storage for my belongings and I came across this location . I am completely satisfied with the customer service Victoria provide it for me she was very helpful and very patient with what I was looking for. I completely recommend this Public storage to anyone looking for a clean and safe place to store their property. Great job ! 5 stars!!
I have been using this location for multiple units for years, always a great experience. The staff is always helpful and top notch. Special shout out to Helana, I have been nothing but happy with her service, knowledge and attention to detail, a true professional and I recomend this location for all your storage or moving material needs👍
Our group has been here for years. Very helpful!!
Really good service at the front desk and it’s always clean and super easy to pay always.
Rubia Tania Great service
Tenika Smith helped me find the exact unit we needed. She was extremely helpful and so polite. It was a pleasure doing business with her. We need more people like her dealing with customers.
I m a return customer because of the great customer service that employees from this site give me
Fast service and very thorough with details. Thank you
Great service and Helena Is wonderful
I have had a storage unit at three different public storage brand storage facilities, and this is by far the best. Huge facility, very clean, offering indoor and drive-up units. They have an excellent staff, who are caring, understanding, and don’t bother you while you’re in your storage unit! My 10x10 outside drive-up unit even has electrical plugs, something I’ve never seen at other storage units! Look no further for your storage needs!
The workers are very friendly and any new customers should come to Northridge of Public Storage.
Staff very helpful. Easy to find storage unit. Easy online rental. Kinda over priced but not too bad.
I've Been here close to a year it's a excellent storage facility. Customer service are friendly, very reliable, and takes care of business..Helana is the person to talk too....
The manager Helena is so nice, very helpful, extremely personable, and she got us all set with a storage unit quickly. We were probably in and out under 20 mins. We also got a really good deal on our storage unit. :)
I have been a customer since 2013. Service is great and attendees are nice. Complex is clean and sharp.
Faculty is clean and well managed
Muy agradecida con el servicio por parte de Andrea su atención a los clientes es muy esencial.
Good customer service Helena and Andrea went in to rent a space they were able to get me the right size as soon as it became available.
The workers are always nice and helpful at this location. 👌🏼
Thank you helena
El servicio que Helena me brindo muy satisfechos. Voy a recomandar lo a mis amigos y familiares
Andrea always recognice me with a smile and calls me by my name. She's very nice and always helpful. She was the first one to get me a discount on my unit rent. No one before her got me a discount in the 20 years that I been renting a couple of units at the La Puente location. Thank U Andrea keep Up the good work.
Friendly service by Helena. I would definitely recommend to anyone. FYI they speak Spanish, muy amable.
Gracias Vicky por ayuda
Gracias Vicky por servicio
This location is well managed by a friendly staff and clean facility.
The staff here is very helpful, Helena is the ! can't say I haven't been pleased with them for the last year or so. This location is one of the better public storage's I think
Halema she really was helpful she did all the work for me to get the storage
Public storage is one of the largest and most common storage places in Southern California. I went in to try to rent a smaller unit and there were not any available. He offered me an extremely large unit but I had no use for and did not refer me to another public storage that might have one they said to come in at the end of the month. I needed one for that day where the following day so was unable to run with them.
Very clean, friendly staff. Hilda is the sweetest and everyone there is helpful ..
Great place to store your stuff. Been a customer here since 2012. Helena is a great mgr!!!
I had an excellent experience here. Everything was fairly priced and I had enough space for everything. Bry was an excellent help when I was moving out from the space.
BRY IS AMAZING!!!!!!!!! So helpful and so nice and professional. Thank you girl!!!! You were a pleasure to work with!
I’m extremely happy with this facility. I needed a very last-minute storage unit and am so pleased with the cleanliness and convenience of this location. Lorena and Helena are outstanding and provided excellent customer service. They helped me get set up quickly and were a pleasure to work with. I highly recommend this location for your storage needs.
Helena Lorena Daniel was very help. She gave me excellent service was very friendly.
when i stopped by to this place i just want to get more information but i had really good experience provided by Helena and Lorena, they show me and explained everything, i wish we can have more people like them, i rented the storage. i was impressed and happy with all service they provided
Safe and clean place
Very friendly staff member there. I had to wait a few minutes to get help because they had a bit of a line and when I finally got help the guy kept saying sorry and even gave me a discount on some of the stuff I needed to get. Thank you to everyone there!
Muy servicio grasias
Wrong storage comp.
Helena me cay my bien y da buen servicio
Just rented a unit Lorena was very helpful she made sure I got the unit right away and was very kind and helpful!
I always rent here because I always have a pleasant experience. They have clean, trustworthy units and I always feel safe leaving my things here. Danny and Helena are very helpful and knowledgeable. Thank you public storage.
Customer service at the Northridge location is always great. Helena and Lorena are always a pleasure to work with.
Muy amables las muchachas Helena y Lorena siempre muy atentas cuando necesita necesito asistencia.
I am very satisfied with having a locker at the Public Storage in Northridge on Shirley St. The place is always clean. Helena and Sarena are helpful. The thing that impresses me is that if someone comes into the office and wants to share something, Helena immediately will take care of the situation. For one thing, the whole storage units are clean and very well kept up. I never have a problem. Helena always takes care of any situation. Keep up the good work the gang at Public Storage on Shirley in Northridge.
Best service ever lorena help she was really polite and attentive
Excellent customer service by Lorena! She was very thorough and helpful. I've used Public storage before in the past and will continue to use them and refer them to family and friends.
It's very clean and staff is friendly.
Andrea (I hope I spelled her name right) is the most professional, kind human being I have had the pleasure of encountering in a long time. Public storage would be proud. The facility is well maintained and the move in experience was awesome.
This is a very clean place for your things. And very safe and friendly people here.
Rally Nice property and helpful workers.
I had a great experience renting a storage unit today. Lorena and Helena were very very helpful and kind. They are super friendly as well! (:
Such an amazing service provided by Helena and Lorena. I had a bad migraine and was not feeling well yesterday that i came to my storage and did not realized i left my unit improperly locked. They called me to let me know and they secured my unit.
Great service ❤️
Great service and nice people working there and thanks helena for your information about the place!!!
The staff are very helpful, and professional . The facility is clean and we'll managed. I feel my things are safe and secure here.
You made my day! This is the best day ever! Kept tidy great view I got pleasing phone call I’m happy speaking district manager west valley public storage I’ve started pleasing conversation James including most patient beautiful women above satisfactory level at location Shirley great community pleases me say in my own words “great man James.”
Facility is very clean with employees doing walk through on a regular basis. Bathroom is always clean. Staff are very friendly. Overall the facility is well run thanks to Helena who is never too busy to answer a question or to simply say hi. This facility is highly recommended by one very satisfied customer.
I have been a customer with this Shirley location for many years and have received exceptional customer service consistently! Helena was the initial staff person whom assisted me with choosing a storage space option that best suited my needs. I have been able to rely on her expertise and the helpfulness of each staff person to answer any questions and resolve any issues that have occurred on occasion over the years. I have been especially impressed & touched by the level of assistance and compassion that I have received from this team including District Mgr, James during this Covid 19 challenge. Their kindness during a tough period in my life has been priceless and has helped to keep a smile in my heart. Thank you! 💕
Each time I visit this location it’s always great and that’s because Helena is just amazing and always willing to help and provide me with the information that I need. This lady customer service skills is always Wonderful.
The girl Tania is a very nice person very helpful thank you
Helena is wonderful. She showed me multiple sizes and shared her expert opinion about which unit would be best for my stuff. She has exceptional customer service dkills and she answers all your questions.
Muy buena atención
Mas o menos
They have all the packing supplies you could ever need. I have been here a couple times, Helena made packing my belongings a breeze with all her recommendations. They even have discounts on the boxes or if you want a little bit of everything they have moving packs. Helena and Andrea are super helpful and I highly recommend stopping by for all packing and storage needs. They are very kind and personable and easy to talk to and have a nice conversation by the time I left I was not worried anymore about my move. 10 stars if I could!!
Staff is Always helpful and willing to answer my questions when I go into make my payments
This is a good place. I love Helena. She always makes things easier for me
Thanks a lot Juliana and James. You guys make my day so wonderful,. I recommend this, clean, safe, easy parking access storage location. blesdings
Very happy so far.... Easy registration and rental.
Excellent service of Lorena and Andrea
Lorena and Helena are great thanks for the great service
Helena and Chris are so helpful and awesome
Me trataron bien aquí , todos abla español y me sentí muy cómodo y el servicio de Helena fue excelente , voy a decir a todos mis amigos si quieren espacio que vengan aquí
Most unhelpful people in the world work here. Not sure what they get paid for, but somebody should lose their job.
Very nice customer service, super friendly and helpful
The staff there is very helpful I would definitely recommend.
Lots of space , very easy to go in and out.
Very helpful staff! I appreciate your service! Thank you Helena!
Outside of this location being impeccably clean, I've yet to experience this quality of customer service at a storage facility. Both times I have dealt with the lady in charge, Helena, she has always found solutions for my storage needs quickly and was super helpful in all aspects. I won't go anywhere else even if I move across town. Thanks Helena!
I absolutely love this location the staff here is very helpful friendly and courteous. The location itself is always clean never any abandoned items or trash. weather if you're on the first, second or the third floor because the elevator is always operable, and the air. It truly is a pleasure working with this. Location.
The Public Storage on Shirley Ave in Northridge provides exceptional service! Not only did they go out of their way to help me with a minor issue, they made me feel heard and respected. As a customer, that goes a long way when deciding where I feel comfortable keeping my valuables. Thank you Helena for the amazing service!
The staff at this location are great. They are professional and always very helpful. They are quick to offer help and suggestions to make your move in and move out easy. The facility is very clean and well organized, you can feel safe storing your valuable home items there. Thanks to the staff and DM Pablo I would highly recommend you choose this location over others in the area.
Clean and quiet exterior, but the storage units tend to collect a lot of dirt/dust
I was truly impressed with Helena. I must have called her at least 3 times and She took great care of my needs. I looked at multiple locations and am glad I decided on this location on Shirley Ave. Thank you Helena, you rock!!! G.
Great customer service, answered all my questions and gave me all the information I needed.
Came into this store and i had the best customer service ever!
Helena was very informative when i called to make a reservation They i came to get my unit she was very pleasant. Nice property and good customer service.
Helena and the staff are the best. There they are 2nd to none in customer service
Helena and and Pablo were awesome! The up keep of the facility customer service was great. Would most definitely rent from this public storage.
We have had several units here for many years, and they are the best! Well managed, versatile facility with great customer service. Staff is on top of checking locks, security, and call backs immediately. Very competitive pricing as well! Three cheers!
Update Laura is still amazing and I love it here!! If you want to have fun while renting a storage space this location is the place to go. I have been renting here for a while and live to come in and see the girls. Helena Laura and Eli are the best. They offered me autopay but I didn't get it solo I can go in and chat. The facility is always clean and the hours are great. Thanks for everything!!
Nice and simple storage place. Wish the weekend hours were better and they didn't creep up the price every 6mo. But it's cheaper than other parts of town. Clean. And easy to get in and out of. I would recommend.
Good service I would recommend it
Andrea helped me a lot! She has great customer service.
Staff here is very helpful and always so friendly great service
I love this storage...Helena is a very helpfull staff member she is very courteous and helpful when ever I need help from her
Halana’s the best. She’s always helpful, pleasant and does it all while smiling and being welcoming.
place was super clean and nice and customer service was awesome. Helena was very nice !
Clean and nice and friendly staff
Awesome staff! Very helpful. Very clean property. They are always nice. Helena is always awesome!
My boyfriend and I were looking for a storage room for a reasonable price and enough space. Helena, Andrea and Daniel were Friendly and very helpful. Helena was able to find us the perfect storage at a unbeatable price! She was very patient and explained everything thoroughly being it was our first time purchasing a storage unit. Would definitely recommend this to our friends and family!!!!
Great customer service friendly staff always helpfull
I had a wonderful experience renting my storage unit from Helena at public storage she was very helpful and knowledgeable and she even went as far as checking other facilities to make sure I had a space that was perfect for me thank you public storage
Helena was very helpful and I really appreciated the great customer service! I’m very pleased with this public storage location, thank you! Speedy
Had a great experience at public storage today in Northridge, we worked with Andrew and he was absolutely amazing! I do a lot of business with public storage and every time I have to go in to the office all of them are always extremely helpful.
Public storage places are not my favorite places to be, next to the dmv and the Verizon store, but Andrew's customer service was so outstanding today, i just had to commend. He really helped us out and went above and beyond getting us into our new storage space and on the busiest day of the month. Thanks so much!!!
Very friendly and enthusiastic staff. Super clean, well lit unit. Pleasant and professional experience.
Helena is excelent ! Nice place they are painting making property look great. Space is nice and clean
Very satisfied with the Service accommodating people
Great service Helena and staff. Thank you
Great Customer Service!! Best public storage to go too!! Helena and Andrea are the AWESOME!!
Helena and Andrea are AMAZING!!! GREAT CUSTOMER SERIVCE!!!! Answered all my questions!!
Great storage facility. Front staff is very accommodating and nice. Been here for 6 months and it was a great choice. Receptionist Helena, Andrea has been very helpful!
Alex was very professional, helpful and friendly. He made sure we were getting what we wanted and needed. Highly recommend for anyone that needs storage.
Helena is the best she's a real OG
Best storage facility I have ever used: clean, organized and the staff is excellent. Helena is very friendly, helpful and knowledgeable. I would recommend this facility to all my family and friends.
Im more intrested on service they dont really care about that their intrest is more about money they keep raising price
Very good customer service. Well recommended public storage.
Great customer service always helpful and friendly l.
Front staff was very awesome and polite they are my go to storage facility
Honestly the best facility I’ve ever been to I would highly recommend to any one local
Great people and great service recomend to everyone
Great people and service, absolutely fantastic. Recommend to everyone who is looking for convenient and easy access. 👍👍👍👍
Top shelf customer service. Painless storage facility. Shout out to Andrew and Daniel.
Great service! Andrew helped me get the unit I needed quickly without wasting any time. Would recommend!
It's a good place
ESTA BIEN Y MUY LIMPIO Y SEGURO.
Andrew was the best
Super nice staff very helpful
Helena and Andrea were both helpful and friendly. Helena explained in detail everything I need to know in regards to storing my stuff in my rented space. The facility is clean and seemed to be secured. Will recommend this place to my friends.
Great staff Helena is very nice and reliable
Very helpful and efficient got done very quickly and he helped save some money!
This storage facility is clean, and well kept. The staff is extremely helpful and knowledgeable, as well as kind.i highly recommend this facility. Andrew and Pablo were absolutely amazing!!!! Great experience!!!
Staff is great im a returning customer and i love coming here
Very nice facility excellent customer service being renting here for 10 years I recommend to anyone
I am a return customer just because this property has the best customer service I’ve been to a lot of them and I’m always back to this one the people here are so friendly I feel like I’m at with my Friends I recommend this place to anyone
Great people clean property if you need anything at all this is the place to go
This place is awesome Andrew was awesome very helpful and Helena was very helpful aswell
Andrew is one of the nicest employees I have ever known. He stayed late for me and he is the best! Hope he gets promoted! What a guy! Lisa, long term customer
Just rented would recomend to all my friends very nice people
Helena the best.
Great customer service always very helpful
Love the staff
They were amazing! So helpful!
Andrea was very helpful. 10/10 experience
Helena and Fatima are super fantastic
If I could give this place 10 stars I would. What amazing team!! They greeted us and were incredibly welcoming. Andrew gave us not a 100% but 120% amazing customer service. What a way to end our day after an exhausting move. If you are looking for not only amazing customer service but a super clean facility go see Andrew. He is your man
We have moved a lot in all of my years and we have used public storage at a few locations. But I have to say Andrew was so professional and super helpful. Not only is this locations super clean but the staff is very sweat and understandin .
We walked in were greeted with a smile and lots of help. Andrew has impeccable customer service. He not only was sweet and nice but incredibly helpful. What a incredible encounter. If you are looking for storage come see him. He will definitely take care of you.
Great staff. I am a return customer and always satisfied.
The girls here are very friendly and kind. Thank you for your great service
Good Service and Happy Staff
Thanks to Helena and staff for her help, awesome thanks
The best staff by far!!! I have gone to so many storages but the staff at this is one is great and very knowlageable and its a clean facility
Great service love this people , been doing business for years , highly recommended AAAA++++
Our rent keeps going up and up while there's less and less hours that we can actually use the facility. And the light over our unit is always out.
Laura A and Talar at Public Storage were fantastic! We got set up and were storing our stuff in a flash. This place is great.
I've been a customer at this location for the better part of a decade now and value per dollar has fallen ever farther over the years. I used to pay a hundred bucks and change per month for my 10'x10' storage and now it's up over $230. While the office hours haven't changed much, hours where I have access to my unit has gone from being open till 9:00PM to being open till 6:00 on well days and 5:00PM on weekends. This makes it nearly impossible for me to access it when I need it. I am currently seeking accommodations elsewhere and due to the hours of operation I will need to take work off in order to move out.
Laura and Andrew are the best if you need anything please come to these two. They will go above and beyond for you.
Great and clean facility with great customer service
Andrew was amazing. Very knowledgeable and friendly. I came looking for a storage space not sure what exact size, however Andrew made the experience very easy . He asked many questions to make sure that I rented the correct space for my needs . Thank you for helping me through this experience it was my first time renting a storage space and I feel like I got the perfect space . Thank you! Thank you Andrew!!
Chris and Andrew at the Shirley outpost were great. Professional, helpful and easy to talk to. They were knowledgeable about the products and services offered. Straight up transaction. Great service.
Very helpful and great service. Lura helped me out! she was a great help and very easy getting started for my first time buying a storage.
Had a very good experience have storage for a year-and-a-half. Employees always helpful
Great staff, I have been a customer for years, they’re always willing to help I would recommend everyone to rent here
Thanks to Andrew (closing out), Laura (clearance of the space) and Helena (supervising). Quick and friendly service. For those interested, there is no prorate option available.
This property has the best customer service I have seen. Thank you for making the Rental that much easier
Friendly, efficient, fast.
Very friendly and helpful. Great pricing!
The Gold Star Standard is synonymous with this Public Storage location. Many thanks to Helena and the PS representatives. Timely. Relevant. Professional.
great customer service
Thank you! Wonderful help Helena!
Andrew was great! Help my wife and I save as well the process very easy. Great storage with professional customer service.
Great costumer service always always great assist very genuine personal something that is very rare this days
Came in for a few questions, staff was very friendly. 10/10
Very nice people.
This place was great! Andrew and Helena were very friendly and helped us find the perfect storage unit we needed in a short amount of time. Would definitely recommend!! :)
Andrew was very kind and helpful and efficient. I was able to find the perfect storage in a short amount of time.
Helena provided me with excelent service
Just got a storage. Great customer service. I will recommend it to anybody.
I helped my friend to get a space and I like the service from Helena so good. She was excellent with service. I’m going to move to this property my stuff from extra space, due to this great experience
Andrea was awesome and super helpful!
Been a customer since 2014. Awesome location, very clean and amazing customer service.
For my first experience having my own storage, all I can say is EXCELLENT in various ways. Laura started us off and was a great service and hospitality. Also, Andrew (I believe is his name) was excellent: courteous, polite, and most of all helpful with all my questions and especially navigating my way to my unit, especially since it's quite a maze. Amazing place, clean and customer care and service superb.
I want to truly recommend this facility to anyone looking for a storage facility. We had just moved cross country and was extremely worried when we arrived to LA in a 75-foot semi that the truck will not make it. Pablo, the manager, and Helena did everything they can to accommodate us. I appreciate so much how they went over and beyond their job to make the move possible. Thank you very much
This is my first time using public storage, although I have had other units from different companies in the past. Rates are affordable depending on your needs, facility is clean and adequately lit, and there are a lot of units here. I was wary when I first came to this location off Shirley in northridge because the girls in the office that helped my girlfriend and me were pretty rude and not friendly at all (a heavy set white woman and a shorter Hispanic looking girl, I don't recall their names). I was ready to switch storage providers but had already made my payment for the first month and don't want to move all my stuff again so soon. Thankfully, upon a return visit I had the pleasure of dealing with Andrew. He was very informative, friendly, and even was kind enough to bring me a water bottle when it was near 100 degrees out and I was sweating bullets. Had it not been for Andrew I think we would have taken our business elsewhere. Hopefully his fellow workers get sorted out and management hires more people like him. Appreciate you Andrew, keep up the good work!
Amazing staff . Andrew and Andrea was very helpful and accommodating 👌🏽 Best Public storage and restrooms were super clean
Great experience. Did the auto payment, place was clean and ready to move in. They actually repainted the entire storage facility so it all looks new. Hours are workable but strict. Gotta be out on time or the alarm goes off! Overall happy with it all. Good rate and discount for first month
The people are so so helpful, especially Helena. They really provided top notch service. I recommend them for all your storage needs
I have had a unit here for over 2 years. The staff is friendly and responsive. The facilities are clean, pest free, and secure. The location is next to the Northridge fashion center, and movie theatre so there is always security roving around, and even if they are not public storage security, they are definitely a deterant for crime at the location. I have been very pleased with my experience.
Having had several public storage experiences at other establishments, I was not looking forward to renting yet another unit in yet another facility. BUT, as soon as I walked in to this particular storage facility I was greeted by the friendliest people who helped get me through the process as quick as possible while answering ALL my questions! The vibe in the office is always so cheerful, open, and positive! I always feel attended to and any time I have required any extra attention, I am always Their level of service is top-notch; whatever the issue, they figure it out and I always leave satisfied (and a bit more cheerful). I’ll always come back to store my things here and I already recommend them to anyone looking for some magical storage solutions!
Definitely enjoy having my storage here, nice clean facility and Helena is always there anytime I have any questions or need help with anything.
Keep it closed and safe
I enjoyed very much of cleanliness, caring and great customer service of Helena give me and all of her clients. Helena always remember my name and even she learned many Persian words to be able to have more conversations with me and getting related to my culture and me....❤️
Nice place and great managers and worker.
Employees at this public storage are very helpful and knowledgeable and made me forget about my stressful day with moving,left here smiling.thank you
Helana is the best! Excellent service!!
The owners helpful, treated customers with respect
Came in to get a lock for my space and couldn’t process the payment because my debit card was lost. I had to rush out of town, Andrew figured out a solution for me so that I wouldn’t be late
These people are unfailingly kind, polite and patient. Plus they are good- natured and funny. We have rented with them for a number of years and can't think where it would be better. Helena and Laura are favorites.
Andrea was great at helping me out!
Great service exceptional team
Laura provided excellent service helping me find the right storage unit and making storing my belongings easy. I feel so good knowing my things will be safe here while I’m out of the country.
Very happy with the service. Nice accommodations to fit my truck. Helena and laura are very nice and I even got to meet andrew who came to visit the girls and bring them breakfast. The team here are awesome.
Top quality service! For an amazing deal on a great space!
Best public storage location :) used to have one in LA with my family and always had problems. Moved some stuff to this location between apartment hunting and ended up keeping things in there for a while. After 6+ months I've never had a single issue with their staff or online system. Said my goodbyes to my unit today and had a few questions and Chris, Helena and Josh were all quick to see what they can do instead of giving me an immediate no. These employees really know about customer service so if I ever need a storage unit again I will definitely come back here. Would recommend this location to anyone!
Great customer service Helena & Daniel. Got us a great deal on an amazing space! Able to help us very quickly and and efficiently!
The best facility so far and the Manager Andrea, she’s so awesome very helpful, knowledgable, and so with Laura.
I received amazing customer service from Daniel and Helena. They helped me find the perfect storage unit for storing my stuff over the summer. I’d recommend to all my friends and family.
Great service!! Friendly and fast. Laura took good care of me.
Quick check in great customer service!
Great people to work with. Helped me out a lot.
Great place and amazing customer service !
Nice staff, friendly and professional. I been a customer for a long time. Had bo problems 👌🌺❤️🌺🌺🌺🌺🌺
This is the best storage facility I've used. Helena has always been helpful and friendly, knowing her clients well. Her great service through the years is why I've stayed so long. Thanks Helena and PS!
I WILL NOT RENT FROM THIS COMPANY AGAIN. HAD BAD EXPERIENCES AT TWO DIFFERENT LOCATIONS. DONT GO
Thank You Laura for your outstanding services providing detailed information helping this process go by smooth.
What a great experience. At the last minute , I needed to store a car and was lucky enough to call Laura. She found me a spot that I could easily get the car into. She also helped me on the price because it ended up being a shorter than expected rental. Laura, thank you for all the help!!
Very good service thanks.
The staff here is very helpful and professional .
Muy amables aquí y el storage muy limpii.
Helena makes storing so easy, she is very knowledgeable and knows how to make a stressful move easier for the customers. The facility is very clean and well lit.thank you Helena for making my move that much easier and your amazing customer service.
People steal at this location, I stored pretty much m whole house here for 1 year. I am very organized, so I labeled everything and kept a list of what was boxed and how many boxes.. there is plenty missing of my belongings, from kitchen stuff, baby clothes, jewelry, clothes, etc etc! Public Storage needs to update to a better lock system so this doesn’t keep happening!
I had one of my best customer service experience ever!! This Lady Helena treated me like no body before, she gives me plenty of time even telling her I wasn’t going to rent a space for the moment I was getting info because I need a space next month, but definitely Public storage has my trust and I will came back with this lady very soon!
Excellent service. Andrea and Lara made setting up my storage unit quick and easy. Definitely recommend renting here.
I just want to say how happy I am that I rented at this location. Its clean and well maintained and the girls Helena ,Laura and Andrea are super nice. They go the extra mile to try and save me money and are always willing to help.
Ms. Laura have such a wonderful and excellent customer service! I highly recommend Public Storage in Ahirley Ave!
Daniel did an excellent job. He made my day great customer service.
Great customer service, clean facility, and Helena was very friendly. I recommend to anybody who is looking to store their belongings
❤ Laura Rocks! She's so helpful!!! Very easy & smooth process! Thanks Laura🤗
Laura was very helpful and a pleasure to deal with. The space is perfect easy access and clean.
Good storage, good security. Basic.
Laura is the best public storage person I ever dealt with as she help me so much in getting the best possible storage at the best price. She should be recommended for a higher position in your company as she is very helpful and knowledgeable. I vote for her to be the most outstanding employee of the year for public storage.
Helena and Andrew provide a great professional and friendly environment for anyone looking for storage in the San Fernando valley. I always reccomend everyone to come here because I know that they will be taken care of. I had a wonderful experience here and that's hard to come by nowadays.
Just wanted to say the experience at Public Storage Northridge was great. The storage are was clean and very spacious. However the staff was without the best. Laura and Helena were awesome! Very knowledgeable, helpful! Thanks ladies!
A staff called us this morning and left a message saying there is something urgent to tell us. We called back no answer. We went there and there was no one in the office. We went straight to our unit and noticed they changed our lock. We saw a staff and told them we got a call from their office and asked us which unit and accompanied us there. She took out the padlock they temporarily put and told us to come see her in their office to get a new padlock without even letting us know that our unit was broken into. Our stuffs were ransacked and act as if nothing happened. The manager even admitted that burglary in that storage facilty is a regular thing.
Helena was so helpful. Looking forward to doing business.
I’ve been storing here for over 10 years. Helena is the best! Like family!
Laura did an amazing job very friendly fast service I highly recommend !!!! Thanks you Laura
Did anyone else having denied access to the public storage today ... I was told it may because the fire...
I have been renting here for many years at this public storage. I must say this review is much overdue. The facilty is clean and Helena and Laura are very accomodating and always willing to help. Thank you for your outstanding service during all this time.
Tengo 5 años en este storage y estoy muy satisfecho con el servicio. Siempre me atienden bien.
I highly recommend this Location I come back time and time again anytime I need storage. The customer service is fantastic Laura and Helena are always here to greet me with a warm smile and help me with any questions or concerns. I always come back here for these ladies. Ron is also amazing and goes out of his way to help me. I feel like part of the family and feel welcome every time I come in. They always do their best to guide me to take best advantage of my storage unit. The grounds are clean and well maintained and I love the climate control units. I finally met their DM Pablo today after all the wonderful things they say about him I can finally put a face to the name. He is a very nice gentleman and can see why they enjoy working here. I would love to join their team, I have so much fun every time I come in. I might just apply for a job here so that I can work in this atmosphere.
I use this place to store my car parts and so far I have no problems here.
Awesome support. Easy and professional!
We had a great experience with the staff at this location. Laura was especially helpful showing us our options and checking us in. She explained everything clearly and answered all of our questions. Thank you for being patient with us and being so welcoming.
can I rent a dolly here
Helena and Andrew are great! Always helpful and friendly. Best storage facility I have ever used. The property is always well maintained and very, very clean. Their prices can’t be beat. The location is perfect. Centrally located to multitask anything you have to do. They have indoor temperature controlled units. Gated outdoor units you can access outside of office hours and units you can access 24 hours a day. They have something for everyone. Highly recommend!!
Awesome and quick service!!!! 👍🏼👍🏼
Great customer service from Helena and Andrew in the office. Clean facility. Secure. Easy access.
Had a good tour with Andrew, he showed me how everything works, great and safe place to store your stuff
Great and effective with my time here. Got the place I needed and I had originally reserved a larger one that I needed so Helena was able to help me out and get a perfect space amount for my things. Thank you!
Had storage there
This facility is the best in the San Fernando Valley. Helena makes you feel very welcome. She explains all that you need to know about storing your stuff. I love her warm personality.
Laura was very helpful. Make sure you see her if you come here.
Outrages yearly rent increases
The staff at this location is awesome. I am at the property weekly and always have a laugh. The property is always clean and they are very accommodating. Thank you Laura Helena and Andrew. 5 stars!!
I just want to say how happy I am a rented storage at this location. Helena helped me out with assistance from Andrew and Laura they make renting a unit a pleasure. They are here for all our your needs and go out of their way to make you feel welcome. Thanks public storage in northridge.
Just moved in today, Laura was very helpful. The othe employees Helena and Andrew where also very kind.. everyrhing went smoothe and the property is clean. Thanks for everything.
Helena and Laura made my stressful moving day much easier I recommend this public storage to any one that needs a break from a stressful move 😀
Everything was wonderful
Laura was very professional & helpful / .just fabulous ...
5 stars excellent service by Laura. Very quick and professional would recommend.
Juliana is terrific. She explained everything. Thanks.
Thank you for the great service to help me checking in to Public Storage.
Dear Public Storage, I am writing to express the kindness of Andrew who assisted me with the help of my new storage unit on August 6. 2018. His professionalism was wonderful and he presents as a very genuine person to all clients. The cleanliness of Public Storage Shirley is incredible and I have reached out to three of my friends who are seeking a storage facility on your behalf.
This place is awesome the customer service is the best I’ve received and I’ve been here for years.
Excelente servicio de parte de representante le doy un 10
Excelent customer service provided by Laura. Fast easy and efficiant would recomend.
The lady at the front counter did such a great job with helping me pick out the perfect storage! She showed me different sizes and helped me with my lock as well! Her customer service was amazing too!!i think her name was Lisa, I feel so bad that I forgot! But she's amazing!
My experience at this location was great! I had my unit for 6 years and my things were safe and the facility was always clean. Helena is absolutely the best!!!
Easy and pleasant experience to get setup with my storage unit. Laura was awesome help with everything.
I love them. The manager Elena is wonderful. The location is always very clean. I've had my storage for many years now and everything is always safe.
Laura has wonderul customer service i appreciate everything thanks again.😀👍
The girls at this location provided me with excellent customer service. The facility is clean and well maintained. I just rented a space here and look forward to storing my belongings here. Thank you Helena and Laura for all your help.
So unprofessional, don't want to listen, has lots of vacancies but just want to rent what they think suitable and hold the convenient ones for their own benefit.
Great facility with clean units. The temperature controlled units are the way to go so your stuff doesn’t bake in the heat. Service is great I have no complaints.
Great service from Laura! Thank you!
Very knowledgeable, nice, answered all questions.
Helena is absolutely amazing. My review is months over due, however very well deserved. While visiting my unit, I mistakenly locked my keys in my car. Helena went above and beyond for me. Even though it was close time she made sure I got a hold of someone from AAA, and even left me her personal go phone so that I would be safe when waiting for them to arrive. They all are amazing people at that front office :). The customer service level of this team is at the highest.
What's available ?and how much
Todo esta chevere aqui!! Laura Helena y Andrew are great staff I appreciate all their hard work. Thank you for everything!!
The staff at this location are fantastic. Helena, laura and andrew are always willing to hrlp and go the extra mile facilty is nuce and clean too and the hours are great. Thanks guys!!!
Super easy check-in and conveniently located. Thanks Helena for your help!
Laura was great and very friendly. Thank you for providing great customer service
Andrew was very attentive and provided great customer service! Everything was clearly explained. He made it an easy process to get settled in, thank you Andrew! Highly recommend this Public Storage location!
Love this.place.hreat place
3 units i have rented here very clean facility, helpful. Thank you Laura and Andrew keep up the good work.
I went with my friend Curtis Wang and my staff person. We walked around Public Storage and wanted to see if we need to put extra stuff in the public storage and there was no men's bathroom
Nice secure and clean facility no access issues at night even a smaller storage is off for a lot of space
This Public Storage location is phenomenal because of the staff. Andrew went absolutely above and beyond to be kind and helpful. He made the whole experience simple and helped me make the most of my time there. Laura was also incredibly friendly and sweet. When a business is not only useful but also filled with great people, I can't help but smile. I so appreciate this wonderful experience thanks to them!
WORST CUSTOMER SERVICE EVER. Does not answer the phone at ALL.
Andrew was very helpful today with getting my Public Storage Unit to hold my belongings for the summer break.
Got robbed. Don’t. Not safe. Not even if you think theirs cameras. They don’t help the police with info at all. Others think it was an inside job. Who knows? Don’t do it. Just don’t. It sucks
My wife & I ordered online and got an appointment with Helena to get the key and sign the papers, however this lady (Helena) is so rude & pushy! Keeps forcing us to get a bigger storage and when we declined, started insulting us, apparently this so-called lady sees customers as worthless numbers!
Andrew was great and very professional. He knows his stuff!!
Me gusta el servicio ke me an brindado Aki en public storage son muy amables y serbisiales te asen sentir como en familia y lo mejor es ke ablan español especialmente Helena y Laura Y el joben Andrew muy rapids en ayudar y muy profecionales y muy consiente da gusto Ser atendidos por ellos
it was amazing! Andrew was so helpful and even offered me some pumpkin seeds :)
A most professional and time efficient experience. Oh, great rates too.
I had a pleasure of meeting Laura and Helena who both made my visit extremely worth while.. Thank you both for providing me with the best service!!! 😊
Danny was extremely helpful and very polite gave me the right storage I needed.
Went in last minute to get a small unit and had the best experience! The women in the office were very kind and helpful. I would recommend them to anyone.
Thank you for everything, very fun and helpful staff, Whenever I need to use another storage this will be the place I will come, so convenient, next to the mall and shops. The security is amazing. Thanks Helena and Laura!
It has been a pleasure having my belongings here at this storage, Helena and Laura are just amazing people to deal with. I have been here for the since 2013 and never had a problem. I am gonna miss you. Thank you for everything.
Danny and Julianna are the absolute best!!! They were professional, friendly more importantly patient and helpful in assisting me with my unit. These two are the Dynamic Duo of Customer Service. Thanks again guys!!!
Fast easy service. Helpul employees like Helena, Danny, and Laura. Keep up the great work!
Andrew was knowledgeable and very curtious. Made my day as moving is no fun. Need a smile stop by.
Great service, excellent explanation Andrew was very helpful
Muy buena atencion gracias a todos.
Muy amables i buena personal a servico al cliente. Estoy muy contenta en esta local. Ellos hablan español. Tengo 5 años en este propiedad.
Great, clean and safe place. Had my things there for an extended period of time.
Very specious and very clean! Front desk was very helpful with everything! Will definitely come back again once I move again ...
Easy access and space is very clean!
Very nice and fast service.
From over the phone to handing me my lock Laura made the entire process quick, easy and incredibly fun. Before speaking with her i was dreading the entire process, anticipating a nightmare! But thanks to her easy, friendly demenor and INEXHAUSTIBLE knowledge i was in and out in 15 mins. She was amazing.
Just bought a storage unit here to move our apartment items into and had a very pleasant experience. The unit we booked online ended up not holding all our items and Laura worked with us to buy a small unit next to it to fit the remaining boxes. There was a lot going on since it was the end of the month, but Laura was very helpful and even made recommendations to make sure our stuff was stored properly. Thankful the process was smooth since I know storage units have the potential to be a nightmare!
The facility is nice and clean, the customer service reps at the location are friendly and always helpful! Thank you guys!
My friend has had a storage at this location for a few years now and he recommended I get my storage here too. I am glad i listened too him the girls Laura and Helena are fantastic and the property is always clean. They alwys stop by and say hi and to see how I am doing.
I have looked every where for the storage units that are afforable and this is the best place. I live in Santa Monica and I thought this was going to be a hassle for me, but the set up is legit. I normally hate writing reviews, but I figured people should know. This is one of the cleanest locations I have stored my stuff at and the staff is super friendly and always willing to help out. I think her name is Laura. Ask for her. She works the front desk and is always on top of it. Recently I had to move from a smaller unit to the largest one they had and she made it her priority to find the best unit that was convenient for me to move all my large pieces. She stayed to the end to make sure we were ok. I def will continue to store my stuff here and I’m super happy i found this place.
Really cant say anything bad about my experience here at public storage, the staff was super nice always took the time to ask if I needed anything or if there was anything they could help me with. Three thumbs up for the manager, helina or Helena is the manager she’s awesome got me in right away showed me the unit and upon arriving to show the unit I couldn’t believe how nice and clean the facility was. My overall opinion is this is a great storage with an excellent staff. Five 5 rating for sure. I recommend storing ur stuff here just cause of the convenience of all the storage has to offer. Thank you.
Great people, friendly and helpful! Thanks!
Great service Helena thank you for being so nice and treat your customers with a smile thank you.
This is one of the most amazing storage facilities in San Fernando valley. They are so helpful and kind. Its a pleasure just coming in and saying hello.
Helena is the most dissapointing staff at this place. Expect her to be pushy to sell you extra stuff you do not want, low and gethow gestures & behavior, and well-known for racial behavior towards clients of minor ethnicities here. The place is old and not well maintained, and monthly fee constantly increases (every 6 months on average).
My girlfriend's father has Parkinson's disease and had been having a hard time with the elevator code "9 out of 10 times" he was visiting his storage unit. After not getting the code right or something we were passed by Laura. Laura was busy and could have easily walked right by us or told us to use the intercom but she immediately took the initiative and figured out that he was missing SYMBOLS before/after the code and it worked great. I thanked her profusely and we were on our way. It was a long day and he can't stand very well. The cage wouldn't ope n. It was stuck and I was wondering why everything was stacked against us today. I had to intercom someone to help and guess who it was?? Laura messed with the lock to no avail, said "wait one moment please" came back with some WD-40 and we were back in business. I work with the public (hospitality) so customer service is kind of a spectator sport for me when I'm not on the job. You cannot fake sincerity in this situation. Laura clearly empathized with the client and the entire experience was super positive after starting out so hellishly negative. You'd be best to take care of staff like this as it can be a rare trait to find. I almost asked her for a resume on the spot. Thank you again, db
Excellent Service, facilities is clean and location is nearby. Kudos to Laura and Andrew who made the whole process easy and smooth.
We have had a great experience with the staff. The last facilities are secure and clean.
Helena is a great employee that provides great service and is awesome. I enjoyed her company, thank you so much. Great place.
The staff here is incredibly experienced, and dedicated to get you into the right unit for your stuff!!! Helena and Jaime helped me to find the right unit on my first visit to their Northridge location, and the next day Laura took me through the rental process with ease. Together they made sure it was quick and simple... and I really appreciate that!!! Thank you!!!
I have a unit here and Laura has provided me excellent service and the location is nice and clean. I am in need of another storage and this is the place to go.
Wonderful people Helena & Laura helps for everything just ask super sweet people
The Northridge Public Storage - Shirley Ave. location provides a welcoming, safe, professional & friendly environment for anyone looking for a "Top Quality" - storage facility within the Porter Ranch, Chatsworth, Northridge tri-city vacinity. Helena is the "Perfect" client services representative as she is ALWAYS professionally courteous, and always seems to treat customers as though they are "extended family" ! I always look forward to being able to 'drop by & pay a visit' - rather than making a personal call - just to see Helena & the 'Ops Mgt. Team'.
Laura was awesome and very helpful. She made the whole process so easy and less overwhelming.
I'm a filmmaker David Dadon I have wonderful experience and give them five top like I do feature film is enjoyable to work with those two ladies I tried to buy him lunch to thank me I highly recommend to go to the store thank you 5 stars
This place has great customer service and is very clean
The staff is great, the faculty is always clean and the girls always make me feel welcome and work with me to make sure I don't forget to pay my bill. Laura Helena and Eli always stop by my storage to say hello when they see me. I feel comfortable leaving my stuff here. Thanks for everything!!
The best place to storage your items with a good security and clean, and a great agents at the desk.
The staff helped me and was very professional
Friendly fast and easy to rent a storage unit (Laura R.) is very helpful got me in to a perfect unit very very satisfied. Definitely would rent another unit here if needed.
Great facility, nice, clean & safe. Friendly and courteous help from Helena & Laura. I highly recommend!
I needed a storage that I could access beyond normal business hours & was having a hard time finding something that my schedule could accommodate. This place has 24 hr access units but they are limited. Helena is a lady that can handle business, ask for her!
Staff is friendly and helpful. I've had 3 different units over the past 10 years and Helena has been invaluable helping thru each transition
I have been with the storage location for some years and very happy with it. The location is excellent, as well as the service of the staff, Laura and Helena are professional and courteous. Highly recommend this location.
The manager here is the BEST! She is always helpful, friendly and knowledgeable. The storage units have individual lights inside, unlike a lot of other storage units that I've seen at other storage facilities
Thank you Helena and Laura for our your help during the past years. The girls here are very helpful and kind, and always willing to help. The storage units are clean and well maintained. This is the best storage place around. Many thanks!!
This Public Storage is just the best! Helena has been so helpful throughout the years I have rented at this location. I am very particular and she is very accommodating. I just love her professional and caring attitude.
Excellent service. ... Thank you Hazel !
Helena is very professional, I appreciate her patience and diligence. It has been a pleasure working with her and I am very comfortable leaving my belongings at this facility. Keep up the good work girls.
Best staff, always courteous and professional.
Great customer service! This is my second time renting a unit from this location and I always feel welcomed. I'm a college student and I needed to put my stuff somewhere for the summer months. Last year when I went renting for the first time, I didn't know what size I needed or what I was getting myself into. But the lady in the front was really nice and she helped me out. Public storage has a rule that they can't hold a space for you for over a week, but I was on spring break, they understood my situation and they did hold the space for me for two weeks. I really like this place.
I have a storage there and so do my friends decently rated
Best service ever I love the people and the place
Great experience working with Eli. Very knowledgeable person. On renting me a unit. Thanks you very much
I am so thankful for Helena and her staff they have helped me with everything I needed and save my unit .she has been great and I'm happy with my service iv e been renting with public storage for about 8 months now and will continue . Thanks lady's for everything love you Sincerely Autumn Vega
Personable staff. Climate controlled environment. State of the art facility. Encouraged my atmosphere haply.
Laura was really helpful in finding out gate code from another facility! She was great. Thanks.
Laura's great and she's very helpful with all my needs :)
VERY SATISFIED! ELENA IS WONDERFUL!!
I came to rent a unit today and the service I received from Eli was outstanding, the facility is clean and convenient. Eli showed me different options to get me the best unit for my needs. Laura was also very nice and helpful. Overall I would rate my experience with a 110% satisfaction. Thank you!!
This place is very well kept with helpful examples. The customer service is the best part especially because they greet you with warm inviting smiles.
I have been coming to this location forma a long time and the service is excelente thank you Laura and Eli.
I like the gated community and security functions. Units are really clean and well kept, I feel comfortable leaving my belongings here!
Well, I have been there for awhile now, and the people like Helena are very friendly and helpful, just not happy about an attempted break in, but got help with new lock, and do get a small discount with the cost going up every year!!!
Good service!!! Tanks 👍😀
I have 6 spaces at this location I have a store. And I had other spaces at ps locations because of the great and friendly service provided by the Girls Helena Eli and Laura I transferd allmy storages locations to Northridge. Great job!. Thanks for your great service
Easy to work with. Convenient location!
Everyone is nice they do a good job😊😀😁😀
Quite pricey to rent a storage unit here, but Helena in the office is very nice and helpful. Great customer service.
Helena and hazel are wonderful people and waited for me to get my unit even when they were closing. Made me laugh very good people and helpful with my storage thank you
Nice girl & very quick...
I've used other Public Storage facilities in the past. This location is hands down the most customer service friendly facility I've ever been encountered in this field across the USA. Both assistants, Helena and Laura are model employees and do their work efficiently, pleasingly and with a great knowledge of the business, all this done with warm smiles, great professionalism and customer care/service as a focal point. Their interactions with the public should be the training model followed by all Public Storage facilities everywhere. Thank Helena and Laura for making the storing my belongings a pleasant experience.
Today I had the best service I have had in a long time. My house is going to be sold at the end of the month and I will for sure be back to rent thanks to Laura and Helena.
I have been a customer for over 5 years and have had 3 different units during that time. As my needs changed Helena was there to help me with the right sized unit in my preferred area. Helena runs a tight ship over there and it is evident in the well maintained facility. Ron is man behind the curtain. You probably won't see him behind the counter but he is the one that fixed the light that burnt out or anything else that is in need to repair. The whole staff is pleasant and always greet you with a smile. The facility is always immaculate. This is the only place to go for all your storage needs. If you need a storage unit go see Helena.
Amazing service.. Helena and Laura are Rockstars, great at there job.
Helena, Laura and Juan are really cool!! I feel at home whenever I stop by and my stuff is safe and secure. This is the best public storage!! You guys are great. 5 stars.
The best Public storage I have ever used. The staff here are wonderful especially Helena, Laura and Juan. Their customer service is fantastic. Thank you for everything.
Great staff great access hours just what I needed
Best place ever! worked with me and helped me save a bunch of money. RON HELENA LAURA AND JUAN are the best!!!! come here CSUN students
La española Laura y La brasileña Helena son my ambles y siempre estan dispuestas para ayudar y hacerte reir. La propiedad siempre esta limpio y lo recomendaría a todos lo que buscan un storage. Gracias chicas!!
Simple, easy, fast Thanks guys ;)
Maria was such a sweetheart and very helpful.
Excellent customer service. The facility is clean and organized. The staff here are very friendly and accomodating . Helena, Laura and Elizabeth are the best and so kind.
Helena and Laura provide wonderful customer service, they are always very helpful. I am very happy with my experience and would recomend this location to anyone.
Good customer services and people
The employees are very helpful. They explained us in every detail. Thank you Laura & Fernando
Laura gave me excellent customer service showed me my Storage unit and explained my contract policy's
Terrible customer service from Laura.
I have been renting at this location since 2014. I am going to miss the ladies here a great deal. Helena and Laura have been great and always been there when I needed them. If I ever need storage again I Wil be sure to come back here. For future customers you will not regret renting here, they are the best in customer service around.
Thanks to Helena for all the help she give me she's a great person
Great staff, especially Helena! They all go out of their way to be kind, polite, and helpful..ALWAYS! I have been there since the late 80's. I've had several different units since, as my life has changed. Gone thru one divorce, remarried, death of several members, inherited several pieces of property and the furniture. Remarried, Raised 6 children. So I also have a lot of their.former furniture. Then my ex & myself opened a space when our son needed one for awhile. Always clean and neat. Helpful and they work with you. So everything is easier for everyone!!
Laura has been absolutely amazing. Helped me get the right size unit and helped me protect my belongings. maria is a sweet heart re cleaned unit for me real quick. great team work girls
Maria and Laura were so helpful and funny. They took care of us very well. I hope they can get a raise. Two thumbs up.
I rented a storage unit today, the attention of Laura and Helena was excellent, very friendly and professional, I recommend this public storage location
They have been taking care of me since like 2006 I've had a unit there all these years and my stuff is safe ,secure and in as good of condition as the day I put it in there .thanks guys
Staff is the best especially laura
Helena is simply incredible when it comes to customer service. I wouldn't use any other storage facility.
Friendly staff, great ladies.
10 years with wonderful Helena and clean secure environment - not to forget the friendly helpful staff (Laura)!
I have been a customer at Public Storage for nearly 6 years. A few storage employees have come and gone, and I would have to say Helena is the most aware of those I have seen. She is helpful and clear, with a realistic point-of-view. Elizabeth is helpful as well. Five-stars.
Good service Clean Love the gates Nice employees Expecially, Helea Eli -- she's very friendly, She has the old school attitude when dealing with customers, and to me that's very refreshing Very nice place
Reasonable rates, very clean and well kept, Elizabeth, Laura, and the other members of the staff are always friendly and helpful.
I have been a costumer since 2010 Helena always helps me ,always very nice .... I am very pleased with the service I always get from her and Laura....and I never worry about my storage space.... One of the few things in my life I don't worry
This place is amazing I love it!
The manager (Helena) is always very helpful and very knowledgeable. We will be transfering our storage(s) to smaller units and save more of our money.... THANKS HELENA
Hard working stuff you'll will not be disappointed, this is a well maintained property and the whole staff are very knowledgeable and extremely helpful.
This storage facility is very clean and well run, primarily because Helena and Laura are first rate managers. Plus, they are some of the friendliest, most helpful people you will ever meet. I'm sure if I ever had a problem, they would correct it right away, though that might be hard to prove, because I've never had a problem since I first moved my belongings there. Then there is one other service that I'm sure no other storage place provides. Helena (and Laura too) will make you laugh because she is downright hilarious. She has a wicked sense of humor. In fact, she should start doing comedy clubs. In the mean time, you can catch her act just by visiting Public Storage.
Helena and Maria are outstanding. Very helpful & they care very much.
Helena and Laura are the best, friendly, efficient. when it came to choose the place they made the difference, great job girls!!!
amazing place. Helena and Laura. are so kind. i love them. they really take care of evething!! excellent
This location is one of the better one I've seen and used so far. Helena is one of the best manager I've dealt with in a very long time. Make sure to reserve your space online this is a very busy location and the spaces don't last. If Helena not at the front counter helping customers then she's doing her rounds and keeping this very large property clean. Helena is my go to girl, she really cares about her customers. Thank you Helena, I'm extremely happy with my storage space in the controlled A/C environment that actual works, I spend a lot of time there clean out and organizing my stuff so the A/C really helps keeping me cool in this Hot Summer Valley Heat. -Carlos :-)
Laura did a wonderful job and provided excellent customer service. She was able to answer all my questions and made the application process seamless.
The space is clean and easy to get to along with great help in getting set up and checked in truly a great experience.
Laura was a great help getting me the right sized storage unit and a great price.
I've been renting a number of spaces for various reasons for the last 3+ years at this public storage. My experiences with the Helena and Laura have been nothing short of fantastic. Always helpful, friendly, and willing to go the extra mile, whether it be to help you through the renting process, picking out the right unit for you, showing you your unit before renting it, closing down a storage unit, answering questions, paying rent, figuring out what materials you might need for packing your things safely, or just greeting you with a smile when you come in. I always feel incredibly welcomed and at home walking into the office and saying hi. I highly recommend this storage facility. Just go in an say hi to Helena or Laura. You'll be glad you did!
Its was incrdible service keep it up
Awesome great assistance
Maria did an excellent job in presenting the storage options available at your facility. She showed the upmost professionalism and was very patience in answering our questions. After we visited your site, we ordered online to save more money. Maria follow-up to make sure we were assigned the correct storage area. Thank you again Maria for all of your help. We look forward to many years of service from Public Storage. Review was placed for customer LeVar Washington.
Maria & Helena are awesome! Great customer service.
Ï HAD A SPACE HEE BEFORE HAD TO MOVE TO A SMALLER PLACE AND CAME BACK TO THIS LOCATION BECAUSE OF THE STAFF HERE ARE REALLY NICE AND MAKE ME FEEL WELCOME. HELENA AND LAURA ARE GREAT GOOD LAUGHS WITH THEM. VERY CLEAN AND CLOSE TO THE MALL . THANKS GIRLS.
Thanks Helena for the BANDAID! And Thanks Marie for your courtesy and that pretty smile! I have been storing with this company for 5 years and have always been pleased with their service and attention to my needs whatever they are. Helena is a great anchor in that location. Thank you!
HELENA AND MARIA ARE WONDERFUL!! THEY MADE MY EXPERIENCE A LOT OF FUN. THEY BOTH KNOW ALL THE INS AND OUTS OF THE BUSINESS AND GOT ME OTUT OF THE LOCATION VERY QUICKLY!!! I HAVE USED OTHER LOCATIONS AND THESE TWO.GIRLS ARE SOME OF YOUR BEST EMPLOYEES!! YOU SHOULD HAVE OTHER EMPLOYEES SEE THE INTERACTION WITH CUSTOMERS AT THIS LOCATION AND TRY TO EMULATE THE EXPERIENCE!!
Laura and Jennifer were totally awesome!!
Jennifer was very sweet and was very helpful
I want to give another 5 star rating to Laura and Jennifer for their excellent customer service. Very knowledgeable and friendly too. Definitely will be a returning customer.
Maria and laura were very helpful with my storage needs! Would definitely recommend this location .
The ladies that manage this facility do as best they can.. of course they do have stressful days... but thankful they have MORE "better days" then bad... I can't even imagine what they must go thru. .. I can only be THANKFUL that I have been there for the better part of their work days..lol... I can sincerely say that they do their best... . Just prey that someone has not ruffled their feathers prior to
Good price and good service too! Thank you Helena 😃
Maria and Laura provided us with great customer service.
Sweet people,good terms and promos, Fair prices no bs
They are wonderful here at Northridge public storage! Place is so clean and organized . Recommend to others. !
Esmeralda was great!! :-) :-) :-)
I just went to pay my storage an the ladies were the best even though there system was down very much person friendly
Lauras the best... made the impossible possible...
The staff is fenominal here. Helena goes out of her way everytime. Highly recommend this establishment.
I have been here since 2010, and I am very happy with service. Today I needed a bigger space and the girls Helena, Laura and Kia went out of their way to find a space next to my existing unit so the move would be easier. I highly recommend this property if you like excellence customer service. Thank you!!
Great customer service! talk to Helen or Kia their awesome!
Great costumer service. Helena and Laura are the best. Patient and very helpful
I have been at Public Storage for over a year, and have had an amazing experience with excellent service. Not only has Helena walked me personally through the paying online experience, they always help with my every need. This week, I needed to let go of my box springs from my King bed. They called a reliable service to help me get rid of it within 2 hours!! Whenever I come to pay my bill in person, I get exceptional service from Helena, who has been there from the beginning for me, and I am always greeted with a smile and what can Helena and Laura do for me. I simply cannot say enough about their customer service towards me, and they are the reason I am so happy with my storage experience. Thank you Helena and Laura, you are the BEST!!
Thanks helena and karen for all the extras you do. You guys are, great.
Jocelyn was great and very informative. Very friendly and courteous. Highly recommend.
Karen was very helpful for the process, tour, and advice. The place is clean and well kept. Thanks Karen for making our first storage experience a good one.
I walked into Public Storage and was greeted by Karen who was very friendly and helpful, showing me multiple options on what would best serve my needs in storing my belongings.
I loved my experience with the Public Storage employees and company. I had my unit for about 7 years. I was using the second smallest size they had. The people who worked at the facility I was at were all very nice and helpful. Customer service always helped me with anything questions or anything I needed. They were very good at calling for reminders and making sure people weren't late. They were always very friendly when ever I visited my unit or was making a payment. I would recommend if you need a storage unit and live near the Northridge, CA area you should definitely choose this one.
It a really good place. The have amazing services, and People there are friendly. Karen was the best. She was so much helpful.
Fantastic This was my first time using Public Storage and I was more than pleased. The staff was extremely helpful, courteous and friendly. They helped us choose the best locker for our needs and walked us to it more than once to make sure we could find our way, use the locks and the code. Karen facilitated the transaction. She took care of us and we left feeling very comfortable and reassured. When we have extra things and no room for them, I will definitely use this facility again.
The service here was wonderful; prompt courteous and friendly. Safe and secure storage!
Karen, Helena & Tracy from public storage was fabulous I came into the store and they treated me as fantastic as I could ask! Love the customer service highly recommend!
Karen was great, and funny. Helped me with everything i needed
I came in last week to rent and was helped by two very nice women. Karen and Porscha were very helpful and sweet. I would rent here again. The best customer service I have had.
Great service very friendly. Great choice for all your storage and moving needs!!
Ron has greeted us on several occasions and is always helpful, pleasant, and friendly. He offered to take my cart back to the original site, lock it up, and was so pleasant while helping me. Thank You!
It's always a pleasure to walk in to this facility and be greeted with the staff that is ready to be of service. On this day, I was not having a good day, and Helena and Karen were a great help and very pleasant, which brought a smile to my face, and with the day I was having, a smile was far from being a part of my day. Thank you Helena and Karen for your attentive service.
Pabeo and Helena were very helpful and a pleasure to work with . Many thanks!
Karen was wonderful! Made my experience smooth and painless.
Great customer service! I've used many storage facilities in the past, however, none of them compare to the professionalism I receive every time I have an interaction with Helena, Karen & Ron. The facility is always clean, secure and the staff is always friendly & willing to make the extra effort to help. Thank you for all that you do!
These ladies were SO helpful! I spent all day looking for a storage unit and they wanted so much! I came here and Helena and Karen were more than ready to help me! They stroke up a conversation with me and really got to know me! It was such a lovely experience! I'm so happy leaving my things at this location!
I have been with this branch since 2007 and I cannot think of anything negative to say about the place. The ladies in the office, Helena and Karen, have made my experience there very enjoyable. They have always been ready to help out, whether with small or big issues. They always make me smile. Thank you Public Storage, for giving us people like them. More power.
I kept my storage unit here for over 6 years. The premises is always clean, safe, watchful, and friendly. The staff--especially Helena--went over-and-above to make sure my experience was great. Highly recommended!
Great service and the perfect place to survive during the zombie apocalypse. What more could you ask for.
Great customer service. Just got straight to the point. Karen , Helena really did an amazing job with it all. Will tell More people about it.
Karen was so nice to us and super helpful. Amazing customer service.
This is one of the best storage facilities I've used. I've had the pleasure of renting from them twice and both times they've been able to accommodate my needs. I highly recommend them.
Karen was an absolute pleasure. What a sweetheart. Helena was great too.
My visit to the Public Storage was quite pleasant, the customer service was surprisingly good. Maria was very helpful and insightful. I would recommend this if your looking for quality customer service and clean facilities.
I have had a great experience with them halen is a very helpful person. She is the best. Karen is also very sweet there . I also had the pleasure to meet Pablo very nice and helpful person. I would recommended others to rent with them. Mrs Sherley
I went in to make my payment and I was thinking about up sizing to a larger unit. Helena had me in and out of there very quickly. It was such a great experience to have everything handled the same day that I was there making a payment. Thanks Helena
Great people, and an excellent facility. I stored with Public Storage some years back when you still had "pods" that you would deliver to the home. When I looked for storage space this Fall, I considered other near-by facilities, and found either dangerous locations, rude customer service, or high prices at the ones I went to. I had ruled out your facility because you no longer have the pods, but I stopped by anyway and found the same friendly and kind person working there from years before, Helena. I decided to skip the pod idea, and to rent from you because you have someone I like to deal with, as well as the safe location and a good price. I'm a 60-year resident of Northridge, so I know a lot of people in the area, and I am glad to recommend you to them. It makes a big difference coming in to a place where I like the people. Helena is not only very kindly, but she also explained quickly and easily how to use the locks and the storage space door, and the pass codes for the elevator and gate. I don't know Karen as well, but she is also friendly. You pick good people. Sincerely, Joseph Loesch
I am thankful for Karen for cheerfully attending to me and my Dad. She answered all our inquiries with zest. When one is a visitor and there are lots of apprehensions and questions in one's mind, his kind assuring accomodations really puts one's guard down and to just be oneself. Thanks Karen!
I'm a first timer for any storage establishment. Entering the store I was greeted by the assistance manager Karen. Since I have made the reservation with them prior to my being there, she'd already had my information, so that all we need to do was go and view the storage room. She made sure that I was satisfied and comfortable with the storage room. Getting started was hassled free.
Helena provided me with good service
great place to store my valuables, very clean and well lit. Helena is great and always helps me and wife out.
Great service Helena is number 1 And she loves my Israeli accent
Porscha and Myra are great! the best part I DID NOT receive a phone call after making my reservation online. (unlike the location on Sherman Way in Canoga park who called me for 4 days by 10am.) The storage facility is clean and easy to get to. My own only concern is that the entrance and exit gate is the same gate making it easier for someone who doesn't belong to gain entrance after hours.
Monica & Mayra were great in explaining all the options and rates. I got the storage in a fast and informative time. Would recommend for anyone looking for storage place. Keep up the great work.
The help was above standards and very good, monica an helena were quick and attentive and very professional. Ty ps.
Karen and Mayra are great!! They are extremely helpful and informative. Thank you guys! This is by far one of the best PS locations
I must admit, needing to store our belongings while we were waiting for our new home to be ready, and after reading some of the reviews nationally about storage companies, my wife and I were skeptical about trusting the safekeeping of our "stuff" in a storage facility. However, that was all put to rest by the great staff at this location of Public Storage, particularly Myra and Kristin. They were polite, courteous and very professional and went out of their way to make us feel welcome and safe leaving our belongings in this facility. This company should be proud of such a wonderful staff! I would recommend this location highly!