Public Storage Self-Storage Units at 2105 South Myrtle Ave, Monrovia, CA

Great customer service especially from Javier

Javier was a great help

Patty was very helpful and friendly. Very professional.

As a genuine Old Fart, I have problems with all the tech involved with getting into the place. The woman there was EXTREMELY helpful getting me set up and In. I just wish you didn't need a smartphone to use the place.

Patty is awesome

Pattie is awesome She is very helpful

I don't know about anyone else but Patty was great answering all my questions very good positive attitude,great personality

Patty has great customer service always very helpful and professional Definitely a great asset to you corporation.

If I could leave no stars I would!! Terrible customer service! We went to Public Storage in Monrovia to look at storage units as we didn't know exactly what size we needed. No one are at the office and the door was locked. Called the customer service number on the door and the woman who answered pushed me to make a reservation over the phone. I explained I really needed to SEE the size of the unit. She said someone would call me in "a few minutes" and she sent me a reservation number for a 5'x9' unit. We waited 20 minutes - no phone call. I called the number for the Duarte Public Storage which put me back to the customer service center. This time I was 'patched through" allegedly to the property manager. No one answered so I left a VM. A male called back in approximately 15 minutes, called me by the wrong name and informed me that he would not be at the property until 2:00 p.m. which was another 90 minutes. He was obviously not on site. We left, and went to Mt Olive Storage in Duarte where we met with a live person, Maria, who was great, gave us a tour so we could determine what size unit we needed and helped us with the rental process.

Patty was very helpful today .she’s the best

When reserving storage location on the computer, the computer said that the first month was for $1. They lie to you to get you there. You go there and go through setting up all the setup and getting all your information after getting you there they tell you, you don't qualify because you are not a new customer to Public Storage. So if you were a customer to them don't believe the computer. Keep on shopping to some other company.

Pattie was very helpful and knowledgeable and worked through a smile. Thank you to Cesar as well

Patty was very helpful and polite. Thanks…

I want to say that I highly recommend Patti, the property manager at the Public Storage in Monrovia. She is so delightful and so very professional. She is very .knowledgeable her customer service is really helpful and great. Thank you, Patti! for your service!!

Patty was awesome!! She helped out so much!!!

Patty is very helpful she ran out of her way to show me different storage units and sizes when it wasn't even at her location. It would be better if there are staffs at their offices so people can get help whenever they need.

Grest service

Very good service, convenient and fast

Excellent service. Friendly and professional.

Pattie is the best. Great service

Thank you Pattie for helping me today

Pattie ALWAYS provides great service.

Patty is wonderful!!! She has gone out of her way to help me several times.

Party was super helpful, showed me all the details a d quirks of the location

Patty at Monrovia. Thank you. I highly appreciated your work dedication and assistance.

Thank you so much Pattie for all your help

Patty was very helpful and knowledgable. She took time to walk me through the app process. Thank you.

I hate to leave a bad review but never forget to lock your unit, while moving out with a week left on my rent, I forgot to place the lock on the unit and was not able to come back the same day to lock it so they moved my stuffs out, removed me out of the system thus unable to gain access and charged me $150 cleaning fee. Is that even legal?

Patty is great! I’m a first time user, she showed me around and explained everything patiently.

I went in today to get information about renting out a storage unit and Patty helped us out with getting the best deal. She was very nice, attentive and extremely helpful. I would recommend this place and Patty's service as well!

Patty was fantastic! She was so helpful with helping us secure our storage unit and explaining the process. She took the time and was so patient and friendly. Her customer service was exceptional. Thank you!

Thank you Pattie for your help today

5 stars ⭐️ to this public storage employees Patty and Marco. Their professional and friendly service is all 10’s. Thank you so much for all that you do

I recently had the pleasure of getting a storage unit at Public Storage, and the experience was incredibly smooth. The process of renting and exiting the storage facility was seamless, thanks to the efficient and friendly assistance from the property manager Patti. The staff provided clear instructions, helped with any necessary paperwork, and ensured I understood every step of the process. Their professionalism and positive attitude made what could have been a stressful experience incredibly easy and pleasant. If you're looking for a storage facility with outstanding customer service, look no further than Public Storage. Thank you to the team, and especially Patti, for making my experience so positive!

Patty is super professional with a dynamic personality and joyful spirit. Glad to know her.

Sippy was the most pleasant customer service rep I have ever encountered. She made signing the contact very easy, gave me a thorough tour of the facility, and had the nicest most genuine smile. Highly recommend renting here.

Thank you pattie for all that you do. Best manager!!

thank you Pattie for helping with the move in process ☺️

I use the location to store my business supplies. I love the location. So easy to access my things. Patty is amazing, she is so accommodating to my request!

Huge thanks to Patty, the manager here! She goes above and beyond since I first contacted her to rent a unit back in 2022. She is caring and helpful every time I call or stop by with a question or issue.

Great location very clean easy access staff is very friendly have storage for a few years now awesome location highly recommend

Patty works for Public Storage in Monrovia California. She is absolutely awesome ! ! ! She is constantly working; Walking the premises cleaning, checking the different unit locks for our security, washing the customers unit doors and as far as cleaning goes, she keeps the restroom fresh and absolutely spotless ! She walks the premises to make sure that everything is in order. She is always positive, very respectful, cheerful and is always willing to answer any questions. She is amazing! I'm glad I have my storage units at this particular location in Monrovia... If you're looking for a place to store your belongings, even if it's not within your area, this is the best place to start...

Very helpful and kind people working here.

Patty is the person that makes my storage visit/experience a real pleasure. Always upbeat and accommodating. 🏅🙏👌👍

Pattie is great representative of what an employee should practice as I was always served with professionalism and she helps in anyway she can. However, if I may make one small request. Please let her have her name tag using her Birth name of Pattie. Thanks for letting me be your customer!!

Thank u Patty . Really helpful and always in great spirit :)

Patricia was very helpful with all my questions

Great service not from everyone work in there except a nice lady that work there she's amazing

Wonderful service from Patty. Very helpful and kind.

I have to keep it real with anyone looking for a clean, safe storage facility and a , Hella of respectful, welcoming and honest employee who always welcoming with a family like vibe. And is always on top of EVERYTHING. Ask for Patty and I promise you, you will not be disappointed. I been with Public Storage for years. From Vegas to Cali. And because of Patty. Me and my family look forward whenever we have to pick up or put items in are storage unit. Saying Good morning to Ms. Patty. She's a plus for Public Storage by far. 5 plus stars from me all day ever day.

Miss Patty is the best. This facility is spotless and clean all the time. The units are easy to access and the staff is beyond nice. They are very accommodating and this is the reason why we've stayed here for so long. Thanks for always being respectful and courteous.

Helping a neighbor to put his stuffs in storage and it roomey inside.

Excellent service, Thanks!!!!

I'm giving 5 stars for the staff. They are super friendly and helpful. I had a great experience with them and enjoyed seeing them every time I came. They were patient and professional. I needed a place quickly to store things while I was out of town and ended up using this place for several months over the summer. Unfortunately my rent was raised completely unexpectedly from $135 to $175. I imagine this is one way the company operates in order to get some extra income once you're settled in, so beware. However, this does not reflect on the staff in any way as they are employees and do not set the prices. but I've already found a cheaper option closer to where I am with more accommodating walk-in hours. Ironically, I wasn't even looking to move to a different location. I wouldn't have had the rent just stayed the same (which is already over twice what I'll be paying elsewhere.) They could have kept collecting from me but got greedy. Oh well, I get to save money and I'm sure there's no love lost in my departure on part of the ownership. Thank you very much to the staff here, you will be missed. just a couple slight edits: Yes, Patty (or Pattie? Patti?) is the main employee who made this place such a wonderful experience. Just an exceptional human being all around, deserves all the good things in life to happen for her. Also, I, too, noticed that the walls are thin sheetrock. It's very ironic that the doors are so hard and locked when one could actually very easily knock down the walls to get into your units. I've actually seen other units walls knocked down in this complex revealing someones personal belongings behind it. So definitely beware and I would probably advise that you don't store anything here of great value to anyone but yourself. The walls in my own unit were very flimsy. I once barely hit the wall with a box i was sliding over in my own unit and heard stuff falling over in my neighbors units (sorry neighbor). So. 5 stars for Patty. Maybe like 2 for the storage unit.

Patti is super nice, she helped me get the app on my phone, totally appreciated that!!! Excellent location for me

Second time renting storage from this location and I feel it's very secure here and the front desk are very helpful, courteous, and professional. Patty and Sipi are absolutely wonderful and kind. Thanks!

Patty is amazing! I've been at this location for almost 15 years and I've NEVER had bad service. Patty, however, goes over and above when I have a question or concern. To be clear: I'm giving Patty five stars. She keeps the facility clean and in working order. I really feel as though she cares about my business. Over the course of my renting, the increases are a little extreme and the hours are not always convenient. Overall I'd give Public Storage as a company 3 stars and give the other 2 to Patty. She deserves at least 7 stars.

Very accommodating! Easy to talk with and very efficient!

Pattie is so sweet she helped me out as I was going through a rough time and had no help she answered all my questions and I even bought some boxes , I recommend this public storage!!!

Mia is amazing, always a pleasure 😊😊😊

THANK GOODNESS PATTY IS THERE TO HELP! This is what great service and caring about the customer experience used to be! Patty really knows the process and how Public Storage and all it has to offer works best for you! I intend to tell everyone, do this location and definitely ask for Patty! Thank you Patty!!!

I came in looking to rent but unfortunately some things didn’t end up going well with my movers but pattie and Jackie were so sweet helping me out as much as they could so as soon as I settle everything out with my movers then I will definitely come here to rent

Came in to buy some merchandise the managers Jackie and Pattie were helpful letting me know which kind of boxes they had and the promotions for boxes and were overall really helpful if I ever need storage I’ll rent here !

I work in property management and in the course of my work have met many storage managers in my area. Patty is a gem and is hands down the best, most professional, easy to deal with person in the area. She keeps the facilities clean and goes the extra mile to serve her customers. A+++

Patty has been absolutely wonderful at Public Storage here! Jose was also a big help! This is a great place and they keep it so nice!

The manager was kind and so helpful. ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Jackie helped me with some questions and concerns she is very polite and professional and as we did a walk around I noticed the property very clean and she showed me cameras and let me know that they do regular lock checks which make me feel very good about storing here so if anyone’s looking to store I I would recommend this one!

There is thin sheet rock coming off and exposing the unit to the outside. I rented this tiny unit for over $500 after insurance and fees. It has a big heavy steel door with a lock. I walk in and to my right is flimsy thin sheet rock with a hole I can see right through it to the outside. I touch the sheet rock and it’s not even held in. I go around to the outside and I can see the sheet rock was once pulled out with all the screws holding it down. Do yourself a favor and don’t rent here or if you must, inspect the unit before you load it up with your belongings.

Great service from Patty

I am so glad I chose this facility. It is safe and clean...plenty of light and instant help when I need it. Plus Edgar calls to remind me if I have not paid yet. He does not want me to have to pay late fee. Tough job...have to be smart.and all those things Patty is helpful and efficient. Once you choose your unit, you get your key. Come and go in using your personal code. Patty is helpful at the front desk. I often pay in person. Very accessable.

Great service, take a little while because of technical issue but professionally executed

Great Customer Service. Patty you’re the Best!! Always Clean.

Patty the best !!!!!

Good service & friendly

The staff at this location, Patty and Andrew in particular, make this location stand out from others. Patty, is very knowledgeable and showed incredible compassion when I recently had to go through and clean out a unit that my deceased brother had rented. The staff walked me through the process and was very good about reaching out to me with updates; I never had to follow up. I was treated with respect every step of the way. Lastly, this location is kept really clean. If you are considering a storage unit, I highly recommend this location and the staff.

Fuy a rentar un store me atendio Paty muy exelente servicio muy super amable ella se tomo el tiempo de explicar todo el proceso. Muchas gracias .

Hello, Wanted say Thank to Patty that helped me today setup my account with them. She was very informative and helpful show me to my Storage unit. Then I when back to the Office and Patty finished helping me with more answers that I had Questions to. Thank you for your Great Service 👍 👌 🙏

Patty is always helpful to all customers especially for those facing extremely hardships! She is the best asset for the company. I plan to move my stuff out after 7 years rent within 4 months 2x increased without having mercy breaks despite my struggle of hardships yet I always paid on time. However, Patty continues to fight for me despite she doesn't have much authority as storage manager her hand so limited!!! I appreciate you and your exceptional support and services Patty at today's cruel world we are on. Thanks for your help and kindness 🙏 😊 to just keep finding other place that I can afford not

So this place used to be open till 9pm before new renovations and painting made it what it is now and they close way earlier then before (6:30pm). Lady their is very friendly and helpful. Very clean complex.

Pattie was very helpful today with securing a space out in Texas

Great customer service. Very friendly and helpful.

Friendly, clean, good price

Patty and Andrew have been super friendly and helpful. Entry and exit are easy with the app. Seems like a well-run operation. Update: I used the unit for a little over 3 months. Lots of in and out. Everything went smoothly, all of my stuff was fine when I moved out, and checking out was super easy. Props to Patty for doing such a great job running the place.

Clean and very helpful staff even when I had to upgrade my unit to a larger one!

This public storage has the best people in the world working there, I'm extremely satisfied with security precautions they have in place, as well as the caring nature that Pattie (site manager) has always bestowed upon me and my belongings. She explains company policy very well and also will remind me of upcoming pay schedules which is very beneficial for me especially when it happens to slip my mind every now and again. I highly recommend this storage facility if your looking for a safe and clean location to store your items. The whole experience is amazing, from the welcoming, professional and caring staff, this storage facility makes the whole process of renting a unit painless and is definitely the best place to store your belongings with Pattie as the manager and the rest of the team she has there. Thank you Pattie and team!

Thank you Pattie for your help

Patty at the Monrovia location was very helpful today thank you. appreciate everything she suggested with current at other location

Grasias jose es excelente su ayuda se los recomiendo

Love the customer service!

Awesome helper, that lady Patty big Thanks.

Patty is great very friendly and helpful.

Jose was very very heplpful, accommodating. He was her friendly. I would refer him & this particular public storage to my friends

Gracias señor Jose

Patty was very helpful with merchandise purchase. Very friendly

My rates went up over a hundred dollars a month after 6 months. I requested a move out and they waited to collect an extra months rent before letting me know that the move out needed to be handled the day before (last day of the month, not first day). They told me it wasn’t possible to reverse the charge even though the unit was empty. Well, I was angry but I paid for the month. Later that month, however, they abruptly ended the contract in the middle of the month which I had already paid for. I disputed the charge with my credit card company because they didn’t provide the month of rent like I had paid for. They are now using debt collectors to harass me for this debt that I disputed after they terminated my contract earlier than they were supposed to. So to any potential renters, beware the fine print and understand that the rules only apply to you, and you may not get what you pay for at this location.

Excellent customer service.

great service and flexibility

Wow! What a fantastic team! They all have been so helpful. Keep up the great work!

Awesome place, no problems,.. Patty is always so helpful and nice .

I wanted to take a moment to give the property manager Patty a big applause for providing excellent customer service. She was very professional and humble with a warm smile. 💚

Met with Patty, got a great storage room for a price better than I expected! Patty is also really good at their job!

Thank you Patty for the great service

Thank you pattie for fixing issue

Location is very convenient. Plus, Staffs from office is very helpful and friendly.

Pattie is very helpful and nice! 5/5! Really good customer service and a very responsible manager! Manager of the year!

Patty and Andrew are AWESOME, very professional. They're a GREAT team!

Gracias tony

Pattie is always friendly and helpful. Thank you for always providing great service

The manager @ this location (Pattie) is amazing & such wonderful help. If you ever run into storage problems @ any Public Storage location or this one, she’s the go to! She’s so sweet & awesome in customer service department :)

This majestic beautiful creature that calls herself pattie was an amazing help !