Excellent customer service!!!! Moving has been stressful enough, but Tammi and Public Storage on Arnold made this process so easy! Tammi was amazing from the start. She told me where to park, took me up to my unit and gave me all the information and more that I needed. The climate controlled units are a lifesaver and I highly recommend this location.
Tammi was absolutely wonderful! She helped us determine the best unit for our needs with a smile on her face. The facility was clean and felt safe. We definitely recommend this facility, especially because of the service.
I needed a last second storage unit before a quick move. Tammi was AMAZING and made everything simple and clear. Was out of there in less than 30 minutes. Would highly recommend Tammi and Public storage to anyone who values security and customer experience!
Had great experience. Very professional
Tami the manager did a great job accomodating my transfer to a smaller unit
Thank you for your help Alexis. 😊
Sandy was awesome. I added a Unit(smaller to save money) Sandy found me a Unit just down the hall so it will be easier to transfer my stuff. Though: The person I called on the phone on Friday to make the Appointment Quoted me $99/Mo but when I signed up today the price went up to $114/Mo. I figured the Quote i got Friday would be honored for at LEAST the first month....
Great location. Very easy to move in and out. Tammi is onsite and very helpful!
Customer service is a rare thing nowadays, but by golly Sandy at public storage in Martinez off Arnold is bringing it back. Can’t recommend her enough. It’s the people that make a business And Sandy makes sure you don’t forget that.
10/10 recommend
Friendly and helpful staff, clean facility, surveillance cameras.
Sandy at the Arnold Drive location in Martinez was great to work with. She was personable, knowledgeable, helpful and upbeat. The place is always very clean and everything works well. I would definitely recommend this Public Storage location. I left a couple reviews before but I keep being blown away by the great service and overall experience.
Sandy was amazing! She showed me the size I was looking for, walked me through the security process and answered all my questions. I signed on the spot.
Excellent customer service from Tammi. Found exactly what I needed quickly and had me renting within the hour. Thanks again for all the help.
Sandy was a superstar! She was able to answer all of our questions, check availability of units we were seeking, gave expert guidance, and executed the transaction of assigning the unit we selected flawlessly in a pleasant, knowledgeable and professional manner. Even anticipated and helped us navigate around potential obstacles in the process. Greatly appreciated, and highly recommended.
I have one of the larger units and Sandy helped me find a medium sized unit this time. Sandy was such a big help as always. Great customer service, again.
Sandy was amazing and helped me find a unit that was perfect for my needs. Very friendly staff! 5 stars!!!
Highly recommend this place to anyone in the Martinez/Concord area. Shout out to Sandy over there for helping me get set up in our new unit. She has been very helpful getting set up here and is so friendly and welcoming every time I come in. It makes a big difference. Thanks Sandy!
Dominique and Alexis were professional, knowledgeable and courteous. We appreciated their thoroughness and dedication to excellence. They made us feel safe, welcomed and valued. It was our pleasure doing business with them.
Great for storing bodies!
Public Storage is a great company and this particular location(901 Arnold) is outstanding! The facility is always clean and the customer service is the best overall any business I've ever dealt with. Thank you Tammi & Thank you Public Storage.
This is a very nice and clean storage.. Reggie is very nice and knowledgeable person .....she does an excellent job.. Recommendable...
I was having such a hard time with the elevator I just couldn’t get the hang of it I was getting stuck inside not going anywhere I was so frustrated and angry almost to cry
But thank goodness for Sandy was there and helped explain it to me
I’m so thankful that she was there otherwise I might still be in that stupid elevator
Thank you Tammi for all your help and professional customer service. You made the transition smooth and painless.
Regards,
Carlos
I have been a customer for a couple of years now and have always found the property to be clean, safe, and well-maintained. What truly sets this location apart is the friendly and helpful staff—especially Tammy and Anna, who always go above and beyond to provide excellent service. Their professionalism and warmth make every visit pleasant.
Clean facility, friendly service. Tammi is awesome and super helpful. What more could you ask for? A+.
* Easy to get to.
* Climate controlled.
* Well-maintained.
* Thoughtful and energetic staff.
* Effective security.
Great to work with Tammi in 2025. Apparently seeing things in person is going out of style but Tammi took great care of us and showed us around. Thanks for taking the time.
Chris, Eden, and Tammy each of them were able to help me Is able to answer my questions in a timely manner and effectively could not ask any thing more great service great place to rent for space
Friendly and very helpful and knowledgeable
Clean n secure facility. Gonna love this place
Staff exceptional...unit stays clean dry no bugs or cobwebs ...my only complaint is bathroom (long days there & people are gross) AND paying in person doesn't always work if staff gets drawn to another location. As if WE need 3 Public Storages along with other brands in MARTINEZ...what used to be Quaint!! Keep up the strong effort & pray people don't start migrating to better States.
Anna is amazing! Very professional, conscientious, knowledgeable , and awesome customer service. The facility is very clean and perfect climate-controlled temperature. I had a great experience!
Tammi was the best!!! She helped me switch units, was very efficient, friendly, and just AWESOME!. She even followed another patron to their car to secure a cart just for me!!!!! (Cuz they were all busy). Then she brought it to me!!! All Smiles!
Michelle was absolutely FANTASTIC! She was so knowledgeable, professional and made my experience very easy!
The gentleman at the front desk was very nice and helpful. The building is very clean and I love it that it’s indoors and you have to have access to be able to get to your storage unit
Very helpful in setting up a storage unit and explaining all the policies, terms, etc. Super friendly too!
My husband and I needed a local storage place that was clean, safe, and reputable. We chose correctly with Public Storage on Arnold Drive in Martinez, Ca. The facilities are all of the above. One important part of our experience is the assistance we received from Reggie, a woman who really does exemplify customer service. She was attentive with my questions, resolved an issue we had with creating my access code, and has always been friendly and welcoming whenever we see her.
It is a pleasure to experience people who truly care about the work they do and how important it is to the people they are providing a service to. Thank you, Reggie.
Respectfully,
Lonnissa Debrow-Wade
NissaDebrowVision/LDWVision
Helping humanity heal sharing my gifts and talents.
Marlin Debrow-Wade
Madebywadefit
YOU are the gym.
My check in was awesome Reggie was a great help. She took her time and was informative as well as answering my million questions. Super excited it was her who assisted me.
Staff member Brian was very helpful with move-in information and answered every question I had. Excellent customer service from him.
We were assisted by Reggie she was friendly helpful with above Beyond to help us awesome job great employees are hard to come by thank you so much
This public storage was always clean and well maintained. The staff are very kind and courteseous. If I need storage again, I’ll definitely use Public Storage.
Reggie is great! She really helped me decide what space would be best for me.
Went to pay my rent today and Reggie was the employee that helped me. She is so friendly and very professional. Ten stars for Reggie.
Reggie at the Martinez location is the true deal! Best customer service, great out going personality, and goes above and beyond to help her customers.
Thank you Reggie!
I have been renting for many years there and very happy with the facilities. Always cleans and great service.
My unit was very clean and the app makes managing the storage unit a piece of cake!
Ieshia provided EXCELLENT customer service. She assisted me in searching other locations and their availability along with the promotions associated with each location. She is the type of employee you want for your own business. You should be paying her more.
Iesha was wonderful. Excellent communication skills and great customer service she even provided water
ishae was great she also helped us with great customer service and even gave us water in a time of need she's perfect for the company we love her
Had a question about my unit and i called and left a message. The property manager from another location called me to make sure I was helped quickly since my property office was closed for the morning. Amazing customer service. 5 *****
Suzanne helped me with transferring storages and was very helpful and made the transfer so easy. I recommend this facility to anyone who is planning to store
Needed a inside storage, so I came here, and I'm grateful I did. Upon walking in, I was immediately helped by Lisa Marie. I asked about seeing a unit and the price, etc. She promptly showed me the unit, and I decided on renting it. Lisa Marie was exceptional in providing excellent customer service, support, and overall friendliness. I'm super grateful for all her awesome help! I highly recommend this Public Storage facility.
I don’t normally do reviews but I was so blessed to have been helped by Lisa Marie! She was so kind, friendly, and helpful to my mom and I. Very thorough and definitely an asset to the company. Thank you for all your assistance!!
The facility is clean. The 1st floor hallway even smelled good. The lady at the front Latrese was helpful and friendly.
Can not rave enough about Latreese at the Martinez facility. Super sweet and super helpful. After a stressful house fire she was a breath of fresh air to work with! 🩷
Excellent customer service from LaTrese.
She was instrumental in delaying a rental increase ( by 6 months).
She's very cordial, informative, respectful and professional.
I wasn't sure PS was going to be able to adequately replace the previous manager at this facility,,,, but it seems as though LaTrese up to the challenge.
Well done LaTrese,,, we're glad to have you.
I always come here to pay for moms storage Latrese is always there she is Amazing friendly and always willing to help
The high level of customer service is awesome. Very professional and very informative. Latrese is amazing every time I see her.
Came in to rent a space and the the experience was great latrese was nice and amazing the office smelled and looked clean so did the whole place great job public storage
Lisa Marie was very helpful she went above and beyond to help me out. Awesome customer service
I talked to Sally about my reservation and she was the absolute best!! She was super friendly, informative and kind. She answered all my questions and made the process very quick and easy. Sally is amazing and I can’t wait to meet her in person!
Sally was very very helpful and knowledgable. I am glad I found this place.
My 5* review is for Sally. She's super kind and helpful when you need assistance for anything. Thanks Sally for being so awesome! We have used this Public Storage facility for many years, it is always clean and well kept and I have never had any security concerns.
Good experience and Sally was very kind and helpful! Our temperature controlled unit was clean and easily accessible. We will definitely be back if we ever need storage again!
Sally provides the best customer service! She is so nice, has the best attitude (consistently) and keeps the facility clean (perfect!) We think she is great!!
Clean, upgraded facilities that have climate control. Worth every penny. The staff is friendly and helpful. Can’t do better!
We have been a customer for ages. Sally the site manager is amazing, always there to help. The site is kept very clean inside and out. Sally’s smiling face and wonderful attitude are worthy of 5*.
Sally is super sweet and very helpful.
Highly recommend this location.
Great unit for a reasonable price. Sally’s customer service is top notch!