Public Storage Self-Storage Units at 2370 Colorado Blvd, Los Angeles, CA

Thank upi for your swrvixe

Worst experience I've had with a storage facility. I reserved my unit online, but you have to go in the store to finalize before you can access the unit. Over a period of five days past the day that my storage was supposed to start, I visited the facility three different times during business hours (all different times - once around 3pm, once around noon, once at 9:30am), and no staff was present any time, doors were locked with no signs and no one visible inside. I tried calling about a dozen times. Even trying to get the direct number is sort of a challenge because the number listed everywhere just goes to a corporate bot line. I left messages no one returned. I finally got a hold of corporate, who told me all they could do was schedule an appointment with the property manager, so I did that. I showed up at 9am for my scheduled appointment, and again no one was present, and no one ever came. No one answered the phone when I called. I called the corporate customer service line again and finally just canceled my unit, six days after my rental was supposed to start without EVER having had access to the unit or been able to speak with anyone on site. I asked them to elevate my complaint because I felt someone should know this business is not being manned or operated at all. (Also - all of the times I came by, I saw multiple people try and get in also being confused by the locked doors and absence of staff, and also saw people putting a cart in the locked door to prop it open an leaving for long periods of time, so not sure how secure the facility even is). Low and behold, once I had my complaint escalated to the district manager, about an hour later I finally receive a call from the facility staff. They said they sometimes "step out" to "help the business next door". All in all i spent a few hours sitting in their parking lots, so I wouldn't consider that "stepping out," also that's just shady. The guy on the phone then said he would be around to meet with me if I came by after 2pm. At this point, it was 10AM and I had already been there since 9 waiting for my appointment to show up and then sitting on the phone with customer service. Their business hours are 9-6. You telling me you gotta "step out" for five hours of your 9 hour workday? Unprofessional as hell, took my money for nothing, wouldn't recommend and wouldn't go back. It's hard to get a real person on the phone from the bot line too. I switched to A1 storage in Glendale and have had a great experience there so far.

Javier was a great help

online says that its a 5x5 closet like storage unit. Once I saw it it was a locker unit above ground and only to be reached by a latter. Asked for help and the only solution was for them to close out the account and keep the money. No accountability from management team.

good place but the elevator was not working

Great service! David is amazing!!

Very kind service friendly and informative

Jackie was very helpful she got me my storage unit she had good service great attitude she knew exactly what she was doing she deserves a raise

Thank you!!!!

Muy buen servicio

awesome service!!!

Tony is awesome!!

Siprianna was very helpful with my unit. She helped me with all of the sizing for my business. I’d recommend this place to anyone!

Sipi was very amazing and helpful accessing my unit! If I ever needed a facility this would be the one to recommend

Sipi was very informative, and the property was very clean and well managed.

Sipi was great she helped me with every question I had, and I was able to find the best option for me. Location was clean and quint. Highly recommend.

Siprianna helped me with everything and made it go smoothly, thank you!

Siprianna was great help, thanks for everything. Very welcoming and respectful.

Phil is super nice and super helpful!!

They just close whenever they feel like it, regardless of what their hours are supposed to be. I've come multiple times during business hours and they are completely closed. No one ever answers the phone and they have units like all over the ceiling so that sometimes your unit has to be reached by a ladder. All the units are weird shaped or fifteen feet up on top of other units. It's a terrible janky storage facility that is super confusing and falling apart and don't waste your money. Idk who all these fantastic workers are but I met two of them and one was super nice but the other acted like she was mute or something and didn't help at all even after watching me struggle to find my unit and operate the 900 year old elevator. And they're super overpriced. Not the price advertised online either.

Gracias!!!

Gracias a Genesis que nos ayudo en el storage es una persona muy amable y lo trata de ayudar a uno mucho Gracias por sus servicios

Genesis is the best person with customer service skill i ever met, she was very polite and helpful getting us our new storage unit, she made me feel that i was purchasing a new home, thanks Genesis.

Been there a couple days ago and let me tell you , Genesis is the sweetest ever

I jut started rental here at public storage Marco was really nice and helpful showing me different space that fitted My needs I definitely and highly recommend renting here at public storage

This review is for Jose (manager) only! He himself does this place way better. He is very helpful, understanding and professional. The previous manager that I met there was terribly annoyed that I came just to check out the unit at 5.45 pm (yes, I was late but I needed just to take a look and 15 minutes is more than enough). Anyway Jose takes all the stars!

Phil was friendly & attentive for today’s visit. Been using this facility for around a year and never any problems

Came to store some important valuables and the experience was exceptional from start ti finish, Jose an employee at the location went above and beyond making the experience worry free and easy. I definitely recommend this location for any of your storage needs

Thank you Jose for your help!

Public storage has it goin on. That being said, at a relatively automated facility like this, it’s the People who make a difference. Thank you Minerva for making that positive difference!

Jose was extremely helpful and incredibly kind to help me out today. He went above and beyond his way and genuinely helped with a smile on his face. Honestly, I would store my belongings in this specific location just because of how kind he was to me!!! I will be back next time! Public storage is one of the best storage out there without a doubt!!!

Amazing service! Jose helped me when I needed assistance and very helpful.

Jose was really helpful & proactive! Last week, he called back when I just booked the unit so I can complete my booking / rent online… otherwise, someone else would’ve taken it. Afterwards, i was unsure what it’s going to look like in-person, so i came in to check it out myself. Jose suggested my unit might be too small for what i was going for, and he was right…! He showed me my unit and other potential units available that might fit, and I changed immediately! Really helpful customer service!!

Jose was a great help! He helped service me when I needed the assistance! Thank you public storage for great service.

Phil is the best and extremely helpful and informative

The public storage customer service is excellent. Jose has been very helpful and understanding he goes far and beond for his customers. Has been a great deal of help in a time of stress. Keep up the good work.

Amazing service! Thank you Jose!!

Jose assisted me today and was extremely helpful! He was patient and extremely kind which made the process so easy and stress free. He helped me switch my plan from a different storage and went through everything with us.

Jose was super friendly, competent, and helpful. He helped me switch my plan from another location and went above and beyond with suggestions and advice for my unit!!

Most excellent!! Jose was very helpful and provided excellent service! Very kind dude!

Jose was very helpful and he was very friendly about some complications we encountered from e-rental, and he helped us solve the problem quickly. Thank you Jose!

You were very helpful Jose thank you !!

Amazing service! Thank you Jose

Thank you Jose for your help !!

David was at office to assist me with payment and helped me get back into my unit.

Thanks Armando

Thank you to Andrew ! He was very kind and showed us around and walk us through the process , great customer service

andrew was very helpful.

I recently moved out and was looking around for a storage unit and I was lucky enough to be able to meet Andrew he is one of the best employees there he’s very friendly and sociable he gave me all the information I needed

ANDREW went above and beyond to make sure that our moving client was taken care of. Great service and a wonderful person! Very kind and helpful!!!

They NEVER answer your call. You’ll get super lucky if you can get a hold of ANYONE. This place is terrible at answering phone calls

Andrew is amazing. So helpful and honest. Call you will be serviced.

andrew had amazing service !

Great service from Minerva and tony .

Phil is the best person in the storage industry, he is incredibly helpful, compassionate, and above all else good at his job.

Jenn was wonderful! Very helpful and professional as well as the manager!

The people working are fine but it's the place disable or seniors will have a hard time at this location only

Sept 2022: Almost $83 price increase…. Wow it is not even worth the price! For sept 2023: they raised again and I figured they do this every year. Last year my rent with $11 insurance was $364 that’s the price they already increase and now for sept 2023 they will raised again total $401 for a medium space 10x7.5

David assisted me today with my storage rental. He took the time to show me the various storage that’s available. The ones left are little small but this is close to my house. David also took the time to answer all my questions. The. building was nice and clean. The building seemed very secure.

David was very helpful in taking my payment! Thank you

David was super helpful when I arrived to put my belongings away.

David was very helpful to find the correct unit to access and make it easy on me to put my belongings away (:

The people there have been super helpful and I’ve had a good experience

Darlene gave me the best help when it came to opening up a storage account. She answered all my questions when I had any. She also took the time to remind me that my payment was almost due.

Excellent place and location…Been doing business with these people since 2017 and my stuff is safe and clean. Darlene is a genius and always available!!!! I am beyond happy with Public Storage!!!!!

I got a unit here and the experience was excellent. The service we received from the front office was pleasant and painless. I never needed to store our things but recent move has forced to temporarily place my belongings here. Very clean location, which was very important

We got the worst spot. The elevator did not go to our level and I didn't see a disabled ramp. Had to carry heavy items up and down stairs.

Excellece service from JUAN, really very nice guy, thanks a lot.

The hours of operation for this place is limited. A 24hr place is more convenient

Juan was amazingly helpful, very professional, and extremely efficient. I was glad to have him guide me

I’ve been a customer here for awhile and always had a good experience. Perfect neighborhood spot with great staff. Darleen recently helped me upgrade to a bigger unit and I couldn’t be happier.

Had a grate experience with faby she was very helpful 😊

Had my stuff here for a few years, always paid on time. They doubled my rent in one year! Went from $260 to $500 in a year. Insanity. The facility is small which is convenient but not very well thought out for moving items in and out.

Darlene, the Manager is efficient, professional and very helpful. Excellent customer sevice!

Thank you Darlene!!

David was very helpful to help me get a space for my sister move.

Wonderful service by David! Was such a pleasure using this facility.

David was very professional.

Darlene is best customer services. Best storage ever.

Darlene is an asset for Public Storage!

Darlene was excellent in helping us get started with our storage. We got to tour all the units we thought we needed. We decided to rent and with the mobile app it makes it very convenient. Great customer service!!!!

Minerva hooked me up. Never felt so welcome in a storage home . 😎

I've used Public Storage and I had vacated my unit area and one of your workers named Beatriz helped me vacate my unit. she made it so easy to do and was very nice really good service, definitely coming back to rent here again. Thank you.

Rented a 7x10 storage unit and opened it to see that half of it is taken up by a wood structure. Management says no refunds. Talk about false advertising, and we will be filing a claim. Hope this helps someone else - DO NOT RENT A UNIT FROM HERE

David is super nice and helpful! He made renting the unit quick and convenient!

i rent storage online drive ther no one,office closed,manager dasn’t answer,next day i cancell it no money return,drive ther 11am office still closed,try to talking with superviser no one answer,this storage is terrible

Bianca is absolutely the best! I called with a billing question and she went above and beyond to help me out. She made two requests on my behalf, took the time to talk through the process with me, and was super friendly and helpful. Such a gem!

Thank you Ashley , very helpful rented the space I needed for my things

Customer service is kind and helpful. Very clean and have spacious storage.

David was great! Informative, very helpful... give that man a raise!

This storage facility is really great!!! The staff, specifically, Bianca, at this location, and Pedro, on the phone when I was booking my unit for the 1st time, could not have been more helpful and patient. They answered all of my many questions and concerns and were very responsive to my specific needs. When I went to the location for the 1st time, Bianca took me personally to my storage unit and showed me the easiest way to get to it and a little short cut that I never would have figured out, that make it easier for me to load my stuff into my unit. The customer service was way more fantastic than my jaded self ever expects anymore from any company anywhere. I was also impressed with how clean the facility is. I’ve used other storage places in the past and none of them were as clean as this one is. I would have given them 10 stars if I could!!

Ricardo was great and so helpful !

She's very nice the one in eagle Rock public storage

I so pleased that Bianca is so nice and helpful and I give her a good customer Service.

The young lady that works there was very professional and sharp. Customer service was awesome! Facility was nice and clean. Will be back!

Ricardo is very personable and helpful. Move in to the unit was simple. We had some difficulty securing the unit due to miscommunication regarding payment polices between corporate Public Storage and the local Public Storage. After three trips to the facility, everything worked out.

Darlene gets the good guy award from me for being so helpful, informed, and available. She goes way above and beyond. Whatever the reason is one needs a storage unit, it can be stressful. Darlene smoothed way. Thank you.

Everyone was wonderful and the facility is very clean, safe and secure. Highly recommend using this Public Storage. Darlene especially was wonderful to work with!

Awesome service, super easy to use. Darlene was really helpful and I was set up and good to go in 20 minutes.

Picked up some packing supplies and the staff was friendly and helpful.

Me ayudo David y fue muy amable y eficiente ayudando un gusto de muchacho

David was awesome!! Super friendly and helpful!!! We got to take a look at the space options that would work best for our daughter’s dorm room items for the summer. Thanks David!!

Darlene assisted me and was very helpful she made my purchase here well worth it, she also greets me every time I come to facility. If I could rate this experience 10 Stars I would!!!!

Thank you!

Buen servicio

Met the manager David..really nice and explain everything ...I will recommend this place..

Customer service was great and very attentive to my needs, would defiantly recommend this location to others.

David was very helpful in renting me a space :)