Denise was attention was awesome and helped on everything I needed
If I could put zero I would. Whomever they are letting run this location is a thief, noted in my account my unit looked broken into and. Ever told me. I only found out after I couldn’t get in the unit because there was a random lock that I was never notified about. Now I am missing boxes and nobody had answers. Please be ware of this
This place is the best! Best customer service ever Denise is so friendly and helpful and made me feel so comfortable.
Denise was very helpful and answering all my question
Nasira was really helpful.
Awesome service! Easy-peasy! Thank you Denise!
Maricela was great! Recommend the location very clean and safe !
My mom needed a storage unit for the first time and David the manager made the experience extremely seamless. His level of customer service was exceptional and he went above and beyond to help my mom secure the right sized unit. 10/10 would recommend visiting this location for your storage needs!
Nasira she was very kind and very nice person and very helpful
Great Customer service!! Always have the help I need when I ask.
I just switched storage facility after fifteen years because they worried more about $$$ then their customers!
David: the manager of Public Storage is a friendly and has been extremely helpful. On a scale of one to ten, he is a seventeen! He guided me through the mobile app and made sure that the gate would open. At first the electronic gate would not open, then David went online and viola, the gate worked perfectly.
My unit is way in the back.
I am going to enjoy storing my valuables here.
David Jr was very professional and I recommend this location.
There are thieves and drug addicts living in the units selling stolen property and abusing the stray cats in the area all throughout the night. If you rent here they will watch you move your stuff in, and cut your lock open in the middle of the night and you will lose your personal belongings to scum of the earth to be sold off. I’m not sure if the owner is aware how late or what exactly happens here since they most likely leave around closing time. Hopefully this helps the owner open their eyes and see just how bad this situation has become. It needs to be handled. There are children’s bikes lined up in the alley and it breaks my heart. Terrible people.
Hi I'm Terrance and I just wanted to say that I believe my neighbor two houses down was gonna post a bad review and I just wanted the public to know that my neighbor is stark raving mad.He is obsessed with giving the hard working folks on the 24 hour side a bad time.Ive seen him throwing rocks at the people working at night over there and they just kind of laugh it off.They know he's crazy.I am sure he is the one on drugs.I've talked to Dave it is I believe ,the manager and he is absolutely the nicest young man.So no,no one is on drugs ,just hard working folk trying to earn a livin..Thank you for your time and I apologize for my neighbors conduct....Ter B
Great facility and manager!
They have no number to ask any questions if you cant find an employee. Any number you call its only two options, if you want to rent or you have a unit and need to pay.
David was very professional and helpful .
John Anthony
Thank you so much for helping me book a storage unit. It is my first time renting a storage unit and John made it super easier. Thank you again.
Muy buena atención amable todo my respetuoso
One word...LISA!!!
she was such a pleasure to work with I came in with an issue and she found a quick and easy solution to my problem. Most people in these types of places seem to hate their jobs but she was like a breath of fresh air. Thanks Lisa.
"Very knowledgeable manager when it comes to his profession. David Jrs professionalism is definitely reflected in his facility. Thanks again!"
I own 3 storage units here and the staff is great. There is a clause in their policy that says that they will refund the money if we don't use their lock. Every single time I rent the storage here, I send a text message to the guy to let him know that we will be using our lock. and everytime they end up refunding the money promptly even before we remove their lock and give it back officially to them. Always on top of things and great communication.
I love it nearby always clean. Prices are great and the manager Dave was very helpful.
The guy working there is super rude. We went there to rent a storage but the office was closed after a couple of minutes waiting the guy showed up and opened the office then I requested him to show us a 10’x10’ storage but he denied and said the picture is in the wall. Then I left and got a best deal the next place. The worst customer service here.
My experience with public storage with Jessica today was very joyful very grateful with her help I was greeted very gratefully I was having a hard time to move with my wife who passed away belongings and she helped me very good she took her time to go to every storage in my needs to provide a service I will gladly provide five starts to Jessica
Very accommodating people over there at the Peralta st. Public storage in Fremont ca. I have special needs when it comes to storing my things, but to say that David was more than helpful would almost be an understatement. Suffice it to say he went out of his way for me, and that's why I'm returning the hospitality. I never write reviews either, but I just thought "Now there's someone that deserves a few kind words"...the world needs more David's. Heck of a job sir! Keep up the good work! Thx...
one pleased customer.
Dave is Amazing! Dave's storage is the BEST I've found! He is responsive, knowledgeable and first-rate at answering all my many questions. Highly recommend!
If it wasn’t for David I would have gone to another storage facility. He was very professional and worked with me to obtain a storage that met my needs. Thanks David.
Came here during their business hours and they were closed. I just wanted to see the amount of space in person. Waiting in front of their door I called the customer service number and they couldn’t help me either, just transferring me around. So bad in person service and bad phone service. I’ll be looking elsewhere since apparently they already make enough money.
I can't say enough about this Public Storage and most importantly the manager, David. David is the absolute best Public Storage manager in Alameda County. I've rented storage units from Public Storage across the San Francisco Bay area and David is the one and only manager that delivers in every aspect. I've referred many people, friends, family, and coworkers and every single person loves the cleanliness and safety of the units. David is the reason for the success and reputation of the peralta location. I know he provides excellent service and support and will go far in his career with Pubic Storage. I support Davids advancement but want him to stay in his position for as long as I am renting because my experience with other management at other locations was horrific. David is a gem through and through!
David Jr was very helpful and provided excellent customer service
Very helpful employees and a clean, secure storage facility,
David was awesome ! Helped me with check in, procesures, and directions.
Update: David is super nice and professional. He's always cleaning the facility and answering questions.
I've rented many many storage units off an on over the years whether it be work or personal and have experience many many types of on site managers an most have been great' , but I will say the on site property manager at the Peralta location David' is the most courteous and helpful manager I've come across, easily 5 Stars👍
Good location. David was so helpful every step of the way!
I am 29 and never saw someone so passionate about their job like David. Even though i did paperless reservation but he still came to us to give us all the information. Never had service experience like this ever in my life. Thank you for your help David people should learn from you including me how to work. Thank you for such a great experience.
I would recommend anybody looking for top tier customer service and very clean storage facility. The genuine integrity to do the very best job is rare to find, but I am super glad to have met Dave here. From downloading the app to advice on storage needs he definitely came through. TY sir!
Great experience storing at this location. Thanks again David!
Just terrible my rates have doubled almost in 5 years. From 244 to 478 a month. And they raised it twice this year. Greed and they are thieves this is how they treat you. Get an email today that the raising the rates again and they thank you for your being a customer. It wasn't a thank you email it was an FU. So beware they raise therates every year once sometimes twice.
I choose public storage majority because David. He is so friendly and responsive, very patient to answer all questions. I definitely recommend their service at this location.
David provided amazing customer service and has customer service down.
Good service and good quality of stores
5 stars! Very friendly, caring & understanding of their customers! Will return!
David was an incredible help when we needed to change the lock before the move truck arrived. We were out-of-state and his help was truly above and beyond. I absolutely recommend this storage location!
My first time using the Public Storage service. Met the administrator, David who helped me through the process of using this facility. Very patient and friendly to help me with my queries.
David was great to work with and super helpful throughout the entire process! Come here for your storage needs!
David is legit the greatest help. I had so many questions because I’ve never had a storage unit before but he answered all my questions and was very helpful! He’s so informative and was always so helpful. I highly recommend this place for all your storage needs.
Manager helpful. Place kept clean. Accessible hours more than most other places
David Jr is a joy to have as the property manager. He takes pride in his property and goes out of his way to make sure that his clients have a good storage experience, from the cleanliness of the grounds & restrooms to the security of the property. Always greeting tenants w a smile & by name. I would recommend this Public Storage location to anyone that is looking for storage especially with David as the manager.
"When the great Greek
philosopher Vincent Van Gogh
said: cleanliness, is next to
godliness. David Jr must've been
born. When Zeus said: treat
people how you want to be
treated……David Jr, although having
a face only a mother could love,
but a glorious beard, Jr was
blessed with the ability to talk the
leg off a wooden Indian and to sell
an ice cube to an Eskimo! Thanks
a bunch."
Drive in this morning to check on my unit and meet Dave for some issues. Despite my accent gap, he not only listened patiently to all the issues, but also resolve efficiently. Very knowledgeble, efficient and kind. Many thanks. - Saurabh
.My experience with Dave was over renting a storage at his facility. I found Dave very responsive, detail oriented, and knowledgeable. It was early morning, and he probably was handling many other tasks at the time. But he acted as if this is his only item. Dave’s customer support is outstanding. Movers broke two large glasses and Dave provided me with cleaning material immediately. All and all it was my a pleasure dealing with Dave. He performed above and beyond the normal responsibilities and I was extremely happy with the outcome. Looking at his facility, it is spotless, all storages are accessible with no steps, elevator, long and narrow hallways. Clean facility always states that manager is in top of his responsibilities. His facility is shining as it was built yesterday!
Above all, Dave attitude was superb
Came in to see my new unit and found that I made a mistake in the size unit I needed. I went to the front desk for help and didn’t realize they had just closed. The gentleman leaving said that he wouldn’t mind helping me out anyways even though they were closed. They went way above and beyond to help refund me for the old unit, and then helped to find a better sized unit for my needs. They gave me my new unit on the spot and I was able to finish storing the items I came to drop off in the first place. It all fit perfectly! Highly recommend this place for the customer service alone. The actual place itself is great as well. Very clean. I’ve used several public storage facilities in the past and this is by far the friendliest and cleanest.