Selana is so helpful and provides great coustomer service. Everytime i need her help she is very attentive and has a very positive attitude.
Ran was very helpful to me. He helped me with my payments and was very professional and kind
Just had the best experience with Tanisha, she was so helpful and knowledgeable more businesses should have employees like her.
Tanishaa is super friendly and has great attitude, made me feel very welcome ,
Tanishaa P was very helpful with the dilemma I had about moving in today she made me feel very welcome and gave me the attention I needed plus the AC is great inside way better than having to sit in the hot sun
Tanisha was a great help in solving our problems with our storage unit and making it possible for us to stay. When we’re on site, she’s always helpful absolutely friendly. We appreciate her effort!
Tanisha was awesome and helped us moved out after everything else was going wrong today great location even better service thanks tanisha
Tanisha was very helpful, friendly, and had all the answers to my questions.
⭐⭐⭐⭐⭐ 10/10.... Easy and Simple
I wanted to take a minute to share my experience as I usually don’t write reviews. I had to visit the office yesterday and despite it being very busy, the manager, Tanisha, was very calm and polite and welcoming. Despite having an issue and questions, she made sure I was heard and worked to resolve my questions/concerns. She was a true professional and I appreciated her calm demeanor.
The property manager, Celina, was very friendly and helpful during my visit. She took the time to ask if I needed any assistance and then we sparked up great conversation. Another guest needed assistance and Celina promptly provided help. She just seemed to be everywhere. Great friendly experience!!!
Selena was amazing and helped us get our unit set up super quickly. She is a joy and Public Storage should be happy to have her! We've used this property before for storage in the past and it's always been smooth sailing. I recommend if you're looking for a storage facility in the Escondido area.
Selena is super helpful and nice, I show up there on a daily basis and she keeps the area immaculate! Great job their keep up the good work!
Chris was fast and helpful. Nice clean facility.
Amazing service from Selena!!! 10/10 Fast and easy to work with. Excellent service and highly recommend. It’s clean and safe. No problems with my move. I can drive up to the floor I chose. There is stairs and an elevator if needed. Bathroom was very clean.
I had a great experience today with Chanel at Public Storage. She was incredibly kind, patient, and helpful — she went out of her way to make sure all my questions were answered and that I had everything I needed. It’s rare to come across someone so genuinely pleasant and professional. Thank you, Chanel, for making the process so easy and stress-free!
Selena has been excellent handling all of my questions, and returning my calls promptly…
I recommend Public Storage brotherton location to anyone interested in finding a great storage and terrific management!
Selena is so helpful. She really takes pride in her customer service while maintaining a clean and safe facility. She goes out her way to help.
Selena is awesome,takes care of our stuff, always helpful.
Easy to set up! Selena is super nice! Place was super clean!
Selena was awesome & so helpful. I've been a customer here since they opened. As usual rents go up pretty regularly, but my rent was going to go up $75 a month! She put in a request to hold off on that increase. Corporate agreed to raise it a smaller amount and honor that for 6 months. Thank you!
Selena was great! Super friendly and efficient
Another 5 star rave review for Selena. She helped me change units. Selena was professional, patient, and very helpful. She walked me around to show me all my storage and cost options. I haven’t had customer service like this in a long time. Thank you Selena.
Having the best experience here with Selena at Brothern RD. Clean & accesable place.
Chanel was extremely helpful and kind. Would definitely recommend this place based on her customer service alone. I am very satisfied with the knowledge Chanel provided and will definitely come back for all my storage needs.
Set my reservation and walked out in 10 mins. Rent was $30 for the first month and a new lock for another $20. Maybe bring your own lock. The lock is durable and sturdy but still expensive. Joseph you are awesome!
Joseph was fast and great at helping me out
Thank you for all the help today transferring my storage units today. Shout-out to Joseph at the brotherton Rd. Location for making the transition so smooth and Hassel free. He has such a great attitude and was super professional. 100% recommend public storage for any of your storage needs!
Joseph from public storage was very professional and patient with me. I appreciate it. Thanks
I had a fantastic experience at Public Storage thanks to Chanel. She was incredibly friendly, professional, and made the whole process smooth and stress-free. Chanel took the time to explain everything clearly and helped me find exactly what I needed. The facility is clean, secure, and well-maintained. Excellent customer service from start to finish—highly recommend!
5 stars for your employee Selena saw i was lost looking for my unit. I got online thought B was for building B turns out was for the basement. She showed me around the unit and property for the fastest route to my unit an also helped by refunding me for the lock since I had my own. Keep up the good work Selena 🙌🏾
Thank you Selena for great customer service! As a customer, everything went quick and smooth, and exceeded my expectations. I've had an account at the same location twice, and plan to come back in the future in my next move out.
I had a great experience at Public Storage thanks to Selena! She was incredibly professional, patient, and efficient — even while helping multiple customers at once. Her customer service was top-notch, and she made the whole process smooth and stress-free. On top of that, she was very friendly and welcoming, which made a big difference. Selena truly represents what excellent service looks like. Highly recommend this location as long as she’s here!
Called on the phone to rent a storage unit dealt with one of your employees name Selena she did an excellent job answered all my questions and help me choose the right unit for my needs. Thanks for all your help.
Overall great experience at this location, very clean and the lady Selena was very helpful. She was knowledgeable and easy to talk to. I would recommend this spot and recommend going to Selena!
Great customer service - Chanel made the whole process easy
Had a great experience at this location. Chanel, was very helpful and answered all my questions.
She was knowledgeable and very nice to talk to. I would recommend this place and especially if Chanel is on duty, she would be very helpful to anyone with questions.
Amazing job by Chanel, answer all my questions very knowledgeable and patient with me def telling my friends and family to deal with her
I’ve had a unit at Public Storage for about a year now, and it’s been great. The place is super clean and well-kept, and Chanel has been awesome from the start really helpful and easy to talk to. Anytime I had a question, she was on it. Totally recommend this spot if you need somewhere to store your stuff.
Just a quick note to say thank you to Chanel and the team. Had some issues and wasn’t sure how to resolve them. I was surprised to see Chanel there as She had been a life saver at the Murrieta location. I needed a unit a little nearer to me so stopped in. She once again was able to get everything situated and had me feeling like it was a breeze. I can’t tell you how happy I was when I saw her there. I knew things were going to be good. Anyone that is lucky enough to be able to have her assist them no matter what location is going to have the best day. I think my wife might have a crush on her though. Thank you again for all your help.
The place is clean very nice environment the young lady Selena attended me over the phone I was able to pay for my storage space very quick she was very helpful. When I got there she was attentive to any questions I had right away showed me to my storage space made me feel like it was the right place for my stuff to be stored and you could tell she was on it doing a hell of a job. I had looked around trying to find a storage place but after talking to Selena on the phone I knew my stuff would be secure and the place is awesome cameras everywhere fenced off very clean like I said I give this place five stars and that's on some real talk Selena you're awesome
Sasha was great and super friendly!
I dealt with chanel, and it was five stars across the board, very friendly and professional smells great as well! Highly reccomended
Selena, has been great! Management potential, great customer service, very responsive and always greets us with a smile! Any issues at Public Storage Selena handles promptly. Most problems aren't her fault and she always remains professional! Thank you SELENA!
This has been so much of an experience much better than I have had in the past where a storage facility is concerned,l would recommend it to all in need of renting storage.
I had a great experience with this place.
Super easy to set up. I could open the gates with my phone.
Salena the attendant was super helpful. She always returned my calls. She even followed up with me to make sure i had everything i needed.
She remembered me and i would see her always walking around making sure everyone had everything they needed.
If i ever need to use this place again, i would not hesitate.
This was great!!
we love Selena she is awesome, 😎recommend this place
Just rented a unit with Neil, very easy and great price. Recommend this place and the units are new and clean.
I can't say enough good things about the team that maintains and manages Public Storage on the weekends! 👍
They truly embody their motto, "Your space, our care," and go above and beyond to make sure customers feel valued and secure.
The facility is always impeccably clean, well-organized, and safe. The staff are friendly, professional, and incredibly helpful, always ready to answer questions or offer assistance. They make the entire storage experience seamless and stress-free.
If you're looking for a trustworthy and well-run storage facility, this is the place to go. Highly recommend!
Selena was extremely helpful, kind and attentive to my questions and needs. Exceptional service!
Love this location I’ve had a unit here for two years! Selinas whole team is great!!!!!
Service was amazing. Staff was kind and easy to work with
I've been at public storage for about a year now and the place is is very nice and clean. Laney helped me get started with my unit and has been such a great help and so reliable when it comes to questions if had. I definitely recommend this place to anyone looking to store your stuff.
Great staff at 325 Brotherton, Escondido CA. Clean and secure storage spaces. Got a great deal of $1 for first month (+admin fee of $30).
There was a lady there with the name of Lane. She helped me made. The process goes so good. She’s happy beautiful very down to earth and organic. I felt safe leaving my valuables there.
I've had an excellent experience with Public Storage! From the moment I walked in, Lane Rainey (staff member) was incredibly helpful and professional, making the entire process smooth and stress-free. The facility is clean, well-lit, and secure, which gave me great peace of mind knowing my belongings were safe. The units themselves are spacious and well-maintained, and the climate control is a huge plus for sensitive items.
Their customer service is top-notch; Lane was very friendly and willing to answer any questions or concerns I had. I also appreciate the convenience of their extended access hours, making it easy for me to get to my stuff when I need it.
Overall, I highly recommend Public Storage to anyone looking for a reliable and hassle-free storage solution. It's been a great experience from start to finish!
Thanks so much to Laney for helping me with my storage unit at PS! I was accidentally charged for two and she helped me get everything squared away with no stress. Highly recommend!
Laney at Escondido is awesome!!! She always is helpful and gives friendly reminders. And always super respectful. I was upset about price Increase but she was able to explain my bill any late fees associated and helped me better understand billing cycle.
Connie provided amazing customer service! She was so helpful and polite! My wife and I would recommend this location because of the great experience we had!
Laney Rainey is the best manager ever! Super-professional. Super-friendly. Today I visited the Escondido facility for the first time. With great hospitality, Laney showed me around, explained how units differ, explained the logistics and found the most comfortable unit for me! She even helped me to complete and submit my application, adjusting the date and my customer information. Thank you so very much, Public Storage, for finding amazing managers like Laney.
Connie was so helpful I really appreciate her dedication to her job. I am happy I came in person so she could help me set up my auto pay.
Awesome excellent customer service !
Was a quick anf easy proccess ameila was very helpful
Amelia was very helpful with helping me find my unit and assisting me with the app went above and beyond great customer service!
Stopped by this facility while away from home . Michelle was very helpful. She assisted me in getting my account in order for storages in Colorado. She was friendly and very professional. I would definitely recommend this facility for having a great person providing excellent customer service. She is a great asset to the company.
Amelia was super helpful! She went above and beyond what I expected. I also injured my leg in the gym and she showed me a faster route to my unit. 5star service.
Moving in at public storage was a quick and easy process. Ameila had helped me find my unit and gave really good customer service
This review is for the staff specifically at this Brotherton location and most definitely not for Public Storage as a whole, the corporation, or their policies, practices, and pricing.
I worked with Amelia just in the last few days, as well as Ryan back in 2023 (who I understand is no longer there). Both were incredibly helpful and empathetic in trying to navigate the repetitive and excessive price increases imposed by corporate. Ultimately the price increases drove me elsewhere, but Amelia was super kind and helpful upon my move out. She made the transition smooth and I couldn't recommend her any more. Thanks Amelia, know that you're appreciated!
Amelia was amazing! Perfect customer service mannerisms. Would highly recommend!
Great price and customer service. Amelia is friendly and very helpful.
Amelia was very nice and professional and she made my trip here productive and answered all of my questions. Thank you!
Great. Safe. Helpful customer service.
Thinking about moving to CA, so I called to talk about renting a unit and spoke with Amelia. She was so knowledgable and eager to help I immediately felt comfortable about leaving my belongings here. Wish everyone could be as helpful as her!
I had a call with Amelia and she was very helpful ,informative and professional with the process of renting. Made it very easy for me. Super excited and confident that I will be storing with public storage!!
Great experience, from the associate who assisted us in choosing what would best meet our needs to the cleanliness of the facility at the same prices as other facilities. Definitely the best customer service!!
Great service Lovi is great
Great and quick service. Lavi at the front desk is a super hero with everything he's done.
You can stop searching for a storage space if you've come across my review. This convenient and clean location is an ideal home for your belongings. I won't have to worry about anything with folks like Lavi on the clock. He toured me through the facility and put my anxiety to rest. Thank you again! 💛
Andra was great really good customer service. Thank you so much for everything really appreciate it.
Excellent customer service!!! I will definitely use this location again if given the opportunity.
Clean facility and friendly staff. Ryan was a great help! He made the process to move-in easy. Highly reccomend.
I had 2 units there and when it was time to move my things out I had a complicated personal situation. One of the staff members, Ryan went above and beyond to help me through it. I would highly recommend this facility and it's outstanding staff!
Ryan and Lavi are the best!!!! They're friendly, respectful and helpful... facility is clean !✨ I worked for a different storage company at one point and I'll tell you that this location is pretty well on top of things. I definitely recommend this location for all storing /moving needs!
Lavi and Ryan who work at the front desk are extremely helpful and kind. They helped me get set up and went out of their way to provide me the best service possible. Also they are just very happy and nice people! The other storage unit I went to the employees were always short and grumpy. Five stars-
I booked a place because it is close to my house. Came on Saturday and they were super busy... I booked the wrong size. Could have been a nightmare situation, but Lavi was able to take care of our situation and help other customers. He was very helpful and stayed calm which really helped me, because it was all very stressful.
Could have been a really rough moving experience, but Lavi saved the day!
Ryan was so helpful and informative! I highly recommend!
Thank you Ryan! Very helpful, professional and answered all my questions.
New place, AC, and great customer service. Also very affordable. I recommend this place to anyone who needs a storage unit. They have been super great with me and I appreciate what they’ve done to help me out.
My mom's place recently flooded so she and I frantically drove over to Public Storage in Escondido and let me tell youuuuu.....we were dumbfounded by Ryan's EXCELLENT customer service. Even though we came in with the worst attitude, Ryan was not only extremely patient, but he also catered to my mom by trying to speak Spanish. Sorry about the "trying" part Ryan (haha) you are a true GEM. Thank you so much we are so happy we found a safe and secure place to store her belongings during these difficult times.
Worked with Lavi in the leasing office, he made sure I received the best rate possible for my needs.
The staff at this location are exceptional!! Ryan is always smiling and so helpful. The facility is always clean and well maintained. Kudos to Public Storage of Escondido!!
Ryan is an all star!
Made everything so simple and easy to understand. Highly recommend this location because his dedication to his customers!
Lavi was great getting us checked in recently. Very friendly and helpful. Easy peasy. Facility appears secure, was very clean and was kept at a comfortable temperature.
Lavi was of great help to me in the office. He helped me open my lock
Lavi was amazing always great help with anything I need
Lavi did an excellent job helping me pick the right storage unit for my needs! Thanks Lavr
Lavi was extremely helpful in making sure my friend could have access to my unit since I had to setup online, as I no longer live in California but my items are still there. Answered all of my questions and made me know the process of my items being moved into this storage unit will go smoothly which put me at ease.
Very nice facility. We had a climate-controlled 10x10 unit for over a year and we were very pleased with the cleanliness, ease of access, and security. The exit procedure was simple and Lavi was helpful in guiding us through it.
Lavi is extremely helpful! Excellent customer service. Thank you so much for your help. Happy 4th of July.
Lavi was great on my check out
Lavi cracked jokes and made it feel like a safe space
Lavi is a superhero he saved me from a panick attack he flew around the room so amazing me and it was awesome he grew 2 more sets of arms and gave 8 high fives bros a walking w man's is a homie he a real one fr fr bros just Jesus
Lavi is the best dude ever, i got stuck in the elevator and he pulled it up by the cord like spiderman probs to this dude!
Unit was ready and waiting, facility clean and well lit. Lavi was helpful in locating the unit and providing assistance.
Marlene is amazing. She is on top of this property. She really shows that she cares about the property and the people.
My husband and I came by on April 1st and Marlene was wonderful. She answered all our questions, and showed us several units, to make sure we had the best size and location for our needs.
Marlene and Kevin are awesome! Marlene helped me navigate the facility and is very friendly. Kevin helped me decide on a storage space and even went out his way to have a storage space available for my move in date. Both are very knowledgeable. It was my first time renting a storage space and they made it very easy. The facility is very clean. Keep up the good work!!! Great customer service.
I came in inquiring for a storage unit and Marlene greeted me with a beautiful smile and helped me select the perfect unit. She explained everything to me in detail and made me feel very comfortable. She made the process very easy and effortlessly. I would high recommend this location to anyone looking for a unit and ask for Marlene!
Marlene is the most helpful, friendly, knowledgeable individual I have ever dealt with as far as Storage. She is a wonderful asset. I hope public storage appreciates her. She is always friendly and helpful and keeps the place so clean.
Marlene has always gone above and beyond when I needed something when I had a storage restoration it was going on there was no box is here she went above and beyond and got the boxes immediate for me also. She's always cleaning the place
she is always given superlative customer service and is always gone above and beyond .
Ms. Marlene is good,nice. Her store is always clean! I recommend her
Marlene was awesome. Very friendly and customer service was just great!! Facility is very clean and looks very safe. Marlene helped me decide on the size I needed and was just super helpful. She Took me to see a few units. Highly recommend this storage facility.
Marlene was absolutely wonderful. Thank you so much.
I spoke with Marlene and she as terrific. I would recommend this location.
Marlene is so friendly & professional. She made sure my experience was extra great. I tried to reserve online with no luck due to many glitches the site has.
Marlene helped me get my storage paid for and it was very quick and easy! Thanks!
Marlene was the best! Iconic queen who was so funny and made us feel very welcome! Super helpful and very attentive! Thanks!
Marlene is friendly and helpful everything is always clean and tidy when she’s there she made a stressful time easy for me. Marlene always has a smile on her face.
Move in was smooth sailing and customer service was amazing. Facility is brand new and sooo nice! Have an inside unit temperature controlled and so perfect for my items. Can’t beat the price!
Marlene what is the girl behind the desk, she helped me with everything I needed. She was a great help you’re lucky to have her!
Marlen is by far the best ❤️ she put me in a good unit was amazing at all times very friendly ❤️ and was very fast at what she does... She needs a raise ❤️
This place is the best place to grab a storage unit very friendly atmosphere thanks to a girl named Marlene she let me know everything I needed to know about storage
Amazing customer service thanks to Marlene for helping me out.
Marlene was super helpful, very kind, and answered all my questions! Amazed by her service :)
Marlene is the best ever. She is so friendly and helpful and full of knowledge. I love her!!
Marlene was extremely helpful and allowed me to get the perfect storage space for what I needed!
Marlene is the reason I chose this storage site. She is amazing! I drove from Baja and arrived 15 minutes before closing time. She was bombarded by me and 2 other customers all at once and made sure we each got 💯 of her attention and that we all left happy and satisfied customers. She stayed an hour more just to make sure we had everything taken care of. Needless to say, she was apologetic for what she believed was slow service. We found out she just had a surgery a few days earlier and yet was still working and giving us 100% amazing service. Lucky to have found this place. Thank you Marlene!
Marlene was very helpful and knowledgeable. Made the transfer process super easy!
I went into the escondido location yesterday on 10/7/22 and the young lady by the name of Janelle was very helpful and patient with all my questions I had about the units and facility. She gave me great and friendly customer service as I am new to the area She gave me ideas on places to visit and check out as I make this my new home!!!
Marlene is an incredible employee and has the best customer service I have ever see when it comes to taking care of a problem. The work industry needs far more people like her great work ethic and bubbly attitude ;) five stars all the way thank you for all your help!
Dude! Marlene is the best !!! She helped me out and showed me the best options ! Thaks girl!
Marlene was the best customer rep 5 stars. Took great care of my needs. Thank you
Marlene is awsome! This girl has patients! I was right behind an elderly man in line. He mentioned he just had a stroke and mentioned it was hard for him to think. You can see he was struggling. She helped guide him through each step process in making a payment. Dk why his son didn't help him and he just stayed in the car🙄 but marlene was the sweetest and helped him every step of the way !
I was able to call and reserve my unit in one day! Marlene, was so helpful and accommodating!
Anthony in Escondido in is amazing!
Very helpful when I went in to get my storage unit..
Great price and great Customer service!!!
Super glad to be part of this company.
Marlene is awesome, she helped me out with everything!
Very happy and helpful customer service thank you Marlene for your help
Bill was very helpful in helping me pick out the perfect unit for my storage needs. I found a unit that was both clean and affordable with climate control to protect my things from damage. I would definitely recommend them. There is a reason they have been in business for so long!
I have been very pleased with the service I’ve received and the cleanliness of this facility. I want to give a positive shout-out to an employee, Khor. I was visiting my storage unit last week when an irrational and aggressive customer was yelling at Khor. I was very impressed with the way Khor handled the customer in a calm, yet direct manner, to try and diffuse the situation. Khor remained composed and went on to assist me. Congratulations on a job well done, Khor!
We had a great experience getting a storage unit. It was easy and Marlene was very nice and helpful through the process.
Marlene was so sweet and kind and patient with my elderly mother. My mom is old school and won’t do anything online and Marlene went out of her way to walk my mother through the whole process.
Perfect customer service!
Great place! Easy access to my storage unit!
Convenient and a good price. Exactly how it should be. The staff was helpful too. I would recommend to anyone looking for storage.
Oliver was amazing getting me through the process of becoming a new resident renter. He was very detailed, patient, accommodating in every way, new his job well and served with great joy and enthusiasm. He exceeded all my expectations.
Oliver is a stellar act and deserves much rewards and accolades for a job well done. He is the epitomy of the image and definition of how a customer service representative should be. Brovo! to you Sir.
Thanks again for everything.
Joe C.
Oliver the manager of the Escondido location did an amazing job at helping me and my husband get unit! Great customer service, knowledgeable, and just an over all great experience!!!! This is the place to go to get a good storage and have great experience while getting it!
Lulu was so helpful and made it an easy experience.
I just moved and rented a unit with Public Storage in Escondido, CA. I haven't had experience with the company to comment on satisfaction over time but thus far I am very pleased. It's a relatively new, clean and convenient facility with easy access and good security in what looks like a safe neighborhood. The pricing is better than other similar offerings. The representative onsite, LuLu, provided excellent customer service - she presented useful and relevant information clearly, answered all my questions, was patient with reviewing multiple options, and is very personable. I looked at five other self storage options and came back to this facility. Hopefully the rest of my rental with Public Storage will continue to meet this excellent first impression.
Dan the property manager goes above and beyond. he recently helped us with an issue. Highly recommend
Thank you to the Manager Scott for helping me get set up with storage in a blink of an eye! Brings me so much peace of mind knowing my belongings are in a secured and clean environment!
Daniel and Scott are awesome actually everyone is, best team ever
Awesome expierence with Daniel, helped me out so much haven’t rented a unit in years, he made the process quick and painless and explained everything thank you Daniel
Very pleased and happy with the service and help that Manager Scott has given me. I was worried because of how last minute my requests were to find a unit - but he was thorough, concise, and made my storage experiences easy as it could be. Wouldn't have asked for a better Manager to work with!
Came by & was approached by Scott. He truly went above and beyond. Truly a professional guy. Left me completely satisfied with your facility.
Without a doubt, this is the best storage facility I’ve come across in Escondido. A gentleman named Scott was able to answer all my questions and make sure all my concerns were accounted for and taken care of. If you need a storage unit, ask for Scott!