Public Storage Self-Storage Units at 6240 Sylvan Road, Citrus Heights, CA

The people in person are nice BUT it is impossible to reach them over the phone. I have called up to 4-7 a day sometimes and never get an answer. I haven't had my storage unit for half a year and it went up $55 in a span of FOUR MONTHS. No heads up on it. Also, I went into my storage unit the other day and it is COVERED in rodent feces and pee. So many of my items are damaged and have to be thrown away. Items have been chewed up and not worth saving. I am a single mother with a newborn and so many of my newborn items that I have not used yet are ruined. Just a warning to those. Get some sort of traps or rodent repellent. I now have to go through my entire unit and throw things away and clean it out. The lady I spoke to in person was nice but she said it be a couple days to hear anything from them. I also Called the renter insurance place and they only cover $250 for rodent damage. So insurance doesn't cover much unless there is water damage or a fire. Still waiting to see what the property will do to compensate me or fix this issue. Update 4/27: I only received a $25 credit on my account LOL. I don't think this is the a great way to resolve this huge issue but here we are. Very unfortunate.

4/22/2025: Rodent infestation with damage to stored property. Beware.

This is for the Sylvan road front desk girl Camilla. She told me, and showed me the cost of everything. Which includes a $15 insurance fee. My total cost is $69 a month and has been the same for a few payments. I'm grateful for the honesty and good customer service. Once I had trouble remembering my code and she helped me out. Nice, easy, hassle free. -Thanks Camilla!

I’ve been with this Public Storage for a few years now the people here are the nicest. I absolutely love Makala. I don’t know if I’m spelling her name right but she is amazing. Always smiling always helpful always Considerate and very patient with me. I’m at the Sylvan branch, and every time I see her she’s greeting me with a smile. My belongings have been in storage for a while now, and all of your Public Storage staff has been very nice. Makala is awesome. Thank you for hiring such a friendly staff. I really appreciate you guys. Because I was having a hard time doing a new Review on today I have to add it to this one today. I went in to get another storage unit in order to start transferring what I need. So now I have two storage units. I just want to let you all know that Camila was very patient with me, always smiling. Very pleasant young lady. She didn’t make this hard at all. I thank God for your staff, I’m going through a lot, and these two young ladies have made my journey a lot easier. I pray the best for them and their families. Thank you so much guys. Continued blessings for you all.

Camilla was awesome. Fast and easy to rent the storage unit. Much better than experiences I've had in the past.

Awesome service!!!

By far one of the most cleanest and friendliest storage facilities in greater Sacramento. Malia does a great job making me feel safe and comfortable. She regularly is seen walking the grounds making this facility staying and looking like brand new. Thanks Malia for all your help and keeping us up to date on any new regarding the facility. Again excellent crew over there!

Mala was great I’m a renter from San Juan with Ethan did what he could to help me to but mala went out of her way to make it go smoothly and Ethan keeps a real clean place over there

Al, at the Sylvan road location, was so patient and helpful in resolving a tricky dilemma I had. He made phone calls to get the right resources, he handled the situation professionally, and he really exemplified the company values I saw posted. Thank you!!

Very Helpful

The worst place of all, where the subject is not treated like a human being! And if you don't speak English, you're nobody and your name is nothing. I sold some stuff to the guys in the parking lot. I had no idea it was illegal in their parking lot. They limited my time, okay. No one else came to see me here. And today they put up the eviction paper. In two days! So they steal our stuff and money. I have payment until the end of the month, which they also take for themselves

The storage company is fine. The employees are rude. Twice with two different employees at the sylvan location has been a horrible experience for me while being a costumer at this location. They do not have any respect and will come at you with attitude like they don’t care about you as a person. Highly recommend a different storage facility.

Been storing a little while ,Yvette is sweetheart ,and property so clean ,great location . Definitely recommend!! Thank you Yvette

I couldn't be more pleased to have been helped by Tiffany, She was very informative about the questions I had. She went above an beyond to help me " All public storages should have a Tiffany "

Was great help not just now but when I first came to purchase storage unit she was very professional Great customer service

This site manager is SUPER HELPFULL AND WONDERFULL!!! Awsome person!!!

Decent storage space, but terrible driving area. If you're carrying a trailer, good luck. There is no space for U-turns and it closes at 6:00. The phone line also does not work.

If you rent here you need to be very aware of how quickly they will start to increase prices on you. Our rate more than doubled and were were paying more than double what they are charging new tenants. At first no big deal and you don't think about it. Then all of a sudden you realize you are paying a small fortune to store junk.

I love my storage unit here! The store manager was so helpful with providing information regarding the unit and store hours. Love the location and that it's not a huge lot, I highly recommend getting a unit here if you're looking for one! Very clean as well compared to ones I've used in the past.

The worst customer service. I did not know I had to remove the lock it was a silender lock and a part of the door. I went to talk to someone today and no one was in the office so I took pictures and left. So I called and they said I owe the whole month because the lock was not removed. I was never told to remove the lock and the lock was on the unit when I rented it.

Delightful Experiance was easy and they let me look at units before I bought! Clean and safe. I would highly recommend. Yevwtte was awesome!

Agent was very helpful when there was an issue with the app.

I don't like the hours and feel this place is overpriced. I do however, like the gate accessibility through the app. I also think it's awkward that there never seems to be an attendant in the office and you're only able to reach someone by phone at a all center if you have any questions or concerns. Overall, I do appreciate that my belongings never seem to be wet or damp and I do like that I'm able to drive up to my storage door. I think it's more convenient than indoor storages. But again, the hours are unreasonable and are usually during regular business hours which isn't good for people who work during those same hours and need to access their storage during the week.

Yvette and Erica are the best. Very helpful and fun. I highly recommend this location.

Asher was awesome. Not real familiar with the property from being shifted around from others but did a great job.

Moving cross country and called this location about what was available and pricing.Tori was very helpful in breaking everything down for me. She was very pleasant and very professional.Thank you again Tori

Michaela answered all of my questions and was very helpful!

Michaela was super helpful and answered all my questions and helped me get back into my online account so I can manage our bill. She did it all with a smile, went step by step, and had great customer service. 10stars! Place looks amazing.

Marcus was great

Selina was excellent to work with, excellent communication and wonderful to talk to. Polite accommodating and willing to go the extra mile to satisfy her customers she is a asset to this public storage

King is amazing! Great customer service.

Thanks for storage unit. Yvette made it really easy and quick

Erica was very friendly and knowledgeable. Thank you!

I want to give a shout out to this location on sylvan road and to Jackie O… she called me out of the blue about my lock, apparently I was supposed to receive a public storage sticker when I rented the unit, a small over site, I love the fact that during Jackie’s walk around the property she noticed this and called me!!!! Made sure it was my lock and asked if I should come check my unit??? I love that in this day and age she was actually doing her job, not talking on her cell phone looking busy but she was engaged in what she was doing .. Not a week later, I myself got into the unit and forgot to lock it back up. She called me within 20 minutes of leaving and let me know it had been left unlocked, she had secured it for me and recommended I come check it out to make sure everything was still in there. This was a temporary state for us we’ve only been there two months our new place is ready but I feel very secure with her their Way to go Jackie O. you guys are lucky to have her. And thank you public storage on Sylvan Way

Excellent

Sabrina & Jackie O. were very helpful today!

Heather was very helpful in setting me up to transfer to a smaller unit. Friendly, informative and readily available to help!!

U want to keep a smile all day!Come in and see Sabina and she will send you on ur way with that and then some!

Sabrina was fantastic and very helpful. She made signing up smooth and easy. She had great customer service and answered everything I needed. Thanks Sabrina

Jackie is great. She is very helpful and nice.

Marcus is cool

Michaela helped me fix my autopay and update my acct as I'm locked out of online. She is very sweet and had a smile the whole time and answered all my questions. Definitely would recommend seeing her at this location!!!

I was there a few weeks ago Julia was very helpful she helped me last minute

Been a great storage facility. Nice staff. I just wish that access was open later.

Thank you Yvette you were such a great help very informative and easy to talk to. I was downsizing and having a hard time deciding what space I wanted to down size too. Not only did she break down the sizes Yvette also physically showed me just to be sure since I was indecisive, broke down the price differences walking me through the process she also did a follow-up to be sure things went smoothly. It would've cost me an arm and a leg had she not been so informative thanks very much 🙂.

Excellent customer service and speedy check in service. Yvette was very helpful and provided several options to make our rental very quick and convenient. Thanks for the great job!

Yvette it’s a very friendly person that works in the office of this place. She has always very kind to us. And willing to help when it’s need it. This place is always clean. Recommend 100%!!

Yvette did a great job explaining the rental and access. Very friendly, helpful and listening to my needs and space. She is a keeper for the company. An asset.

Yvette is awesome, so helpful and has great customer service skills!

Yvette is a great asset at Public storage ,great facility ,clean and secure ,great rates ,renting a second unit Thank you Yvette for amazing customer service .

Storage facilities are suitable, managers are helpful. They upgraded some things inside and it's more user friendly now. Price is fine. Biggest disappointment is the hours, open until 6pm weekdays and 5pm weekends. So, not the best fit if you want to store a SUP board or bike in there and bring it out for the day now and again, but otherwise it's fine.

Yvette was a very sweet person&answers all my questions&very patient&great customer service.😊👍

Yvette is great ,great customer service . DEFINITELY RECOMMEND!!! Thanks so much !! Great place ..

Yvette was very efficient. Nice personality. Great customer service.

Had an excellent experience with Sam. Very pleased with my experience here. She helped me set up payment on the app when I had a problem previously. Very happy. Excellent service. Excellent service.

Yvette is the most amazing person!!! I have not gotten better service from a storage place. I have moved a total of three times in the past 4 months, all from a smaller unit to a bigger unit each time. She is so helpful with any questions I have. I highly recommend this place to anyone.

Yvette has the best customer service. Very friendly, explains details about the storage and makes suggestions base on your needs and budget. I definitely recommend her to my friends. Thank you Yvette.

Yvette was so very nice and helpful I was so very grateful for her help and endearing smile when my whole world went Topsy turns I sure did not need any ones else's probs so way to be cool Yvette love ya

Best and fast service good place to storage your things

Met with Yvette who was enormously helpful in handling my monthly rate issues. She was expeditious, professional, courteous and a pleasure to deal with.

Raenell provided excellent customer service.

Yvette, and her team, went far and above what I expected to make my experience renting from Public Storage smooth and easy. Thank you Yvette. Arthur

Yvette was fantastic. This was my first time using public storage and there were some technical issues on the site, so I stopped by to talk to someone in person. She was super patient, helped me select an appropriate unit, walked me through the whole process, made sure I had all the necessary codes. She was just incredibly helpful. Highly recommended!

Super friendly manager Yvette. It was my first time winning a storage unit in an auctionand she was very helpful and pleasant and just all-around awesome. I would definitely rent a storage unit from these people one day clean very clean place friendly people I give it a 10.

Yvette understands what customer service is all about and i cant emphasize enough what a joy it is to work w her

Marcus is awesome excellent customer service, very friendly and proficient excellent employee

Cody was very helpful thank you very much