Public Storage Self-Storage Units at 6015 N 67th Ave, Glendale, AZ

I only had the unit 4 days had to do a move out as I ended up losing my job and home of 10+ years spoke to the staff they said the same thing I thought of only being charged for 4 days ($16)usage yet I got charged for the whole doggone month I was told they’d escalated it see if they could waive the $84 charge for the days I didn’t use the unit . The actual charge we both estimated to be $16 dollars but the staff lady said she’d speak to the manager and call me back I never received a call back . Mind you this was back on 8/4/2024 then today I get a call from a allied collection agency for the $84 balance and mind you this i lost my home of 10+ yrs and my job due to the automobile accident from someone running my car over here in Arizona . So I had to get a private p o box somehow they found my private P o box and gon say they got it from the storage unit place when that was a lie . This is all ridiculous I ain’t even got income , home , vehicle and they had no compassion . Yet I recommended this company to my friend never again . Also I don’t mind paying $16 for the 4 days but not giving $84 for days I didn’t use this storage unit this is an unfair practice .

I had the pleasure of being assisted by Janet. I must say that I got the best customer service ever. Janet was so friendly, very knowledgeable, and willing to assist. Besides, she makes sure the property is clean, which is great!!! Since the very first moment I stepped in, Janet made sure I had the best service. I requested to get a bigger unit, and she made the process so easy. Also, she took care of me by giving me a water bottle cause I was moving stuff into my unit, and I was literally dehidrating. Janet made me feel that me, and my stuff is in great hands! Thank you so much for the great experience, Janet 😀

I’m never buying a public storage here they are very lazy every time I have gone no one is in the office that guy that works there is an idiot and should be fired

l appreciate all the help service l have been receiving from all works l also want to thank ASHLEY AND JANET FOR THERE HELP THAN

Damien was nice and has good customer service

Mykues was very helpful and got us in and out thank you so much for taking care of us!

Janet is the most sweetest management in the facility she helped me out patiently and was very polite, she answered all my questions and made sure that i was able to see as many storages as i needed to find the right one. Highly recommend this place !

Mykeus did a great job

Had a good experience with Janet at public storage

Janet helped me and she did great . Very nice and professional . I would say way nicer than the lady I spoke before her .

Janet was very helpful and knowledgeable.

Mykeus was a great help

I am very impressed with your facility. Janet is very respectful and kind. She made me feel very comfortable and I will tell my friends and family about your site.

The Representative was good . She has good people skills very welcoming.

Myles did a great job

Geno was very helpful!!

Renting here was the WORST DECISION!!!! I only had the unit for one month but they charged me for two. I called the office to let them know I had vacated but they literally NEVER ANSWER THE PHONE. so I left a message. After charging me for a second month I went down there in person (because they DIDN'T ANSWER THE PHONE) To tell them I was charged for the month of April although I vacated the last day of March. The girl in the office assured me I'd get a refund. What she DIDN'T tell me is that it takes "up to" EIGHT WEEKS to get back the money it took them SECONDS to take from me!!!! I have called ps customer service at least ten times about my money and they just kept saying "it takes up to eight weeks" after week ten rolled around I called AGAIN and the guy said he'd escalate the issue to management. I AM NOW IN WEEK ELEVEN OF WAITING FOR THAT NON EXISTENT CHECK IN THE MAIL!!! I just called AGAIN and the cs person said the back office hasn't given a response yet about MY stolen money! I immediately called the bbb but they're in a different time zone and had closed minutes before I called but I WILL be calling tomorrow. I will ALSO be warning everyone who will listen NOT TO DO BUSINESS WITH PUBLIC STORAGE!!! YOU'RE A BUNCH OF CROOKS WITH NO SHAME!!!!

Janet was extremely helpful

Mykeus good jobs

Mykeus help me with a good rate and storage today

Janet was so helpful and friendly. She took the time to help me decide what I needed. I left feeling comfortable knowing I made the right choice. Thank you Janet.

I have 2 units at public storage and I'm very pleased . the new manager janet Eklund she's very professional and friendly that's very good for the growth of the company.

I'm happy to rent at public storage .I really like the professionalism of the new manager Janet Eklund

Thanks for the excellent service today.John and Mykeus did a great job!

Met Tina today she is great thank you for your service

If I could give a zero, I would. They charge a drastic amount of money for a space here and they treat you rudely. Like if they were doing you a favor of giving a space for free. I will not be renting here.

KRISTINE.. You're THE WORSE! LIED TO MY FACE ABOUT PRICING! Will NEVER give PS my business in the future!

This was good experience

Excellent Customer Service from Eric at Public Storage Review: I recently had the pleasure of working with Eric, the property manager at Public Storage, and I must say that his assistance and customer service were outstanding. From the moment I walked in, Eric went above and beyond to ensure that my experience was smooth and hassle-free. Firstly, Eric helped me reserve a parking slot for my vehicle, making the entire process quick and efficient. He patiently answered all my questions and provided me with all the necessary information I needed to make an informed decision. What impressed me the most was Eric's exceptional customer service. He was friendly, approachable, and genuinely interested in helping me. Despite being on his lunch break, he took the time to address my concerns and guide me through the entire process. His dedication and willingness to assist even during his break were truly commendable. Furthermore, Eric's efficiency and speed in handling my request were remarkable. He swiftly completed all the necessary paperwork, ensuring that I could access my parking slot without any delays. His professionalism and attention to detail were evident throughout the entire interaction. Overall, I highly recommend Eric as a property manager at Public Storage. His exceptional customer service, willingness to go the extra mile, and ability to work efficiently make him a valuable asset to the company. I am grateful for his assistance and will not hesitate to reach out to him again in the future. Thank you, Eric, for your outstanding service and for making my experience at Public Storage a positive one. Rating: ⭐⭐⭐⭐⭐ (5/5 stars)

Kristen was amazing was to get me in and out nicest women I’ve met since I moved to Arizona l. If you need someone that cares and can help contact Kristen on 67th Ave and Bethany Home

Awesome property 👏

Kristen helped with getting me into 2 spaces.

This place is great!! Right from the start I was able to switch out my storage unit. The manager Kristen was super helpful an really nice!! Id give this place 6 Stars if It let me. Ask for Kristen highly recommended!! 👍👍

Thanks for your help I really appreciate you!

Kirstin is such a great manager there. She made sure I had everything I needed to comfortably rent a unit.

updated review for 2023: the locations is probably still less expensive than other places but NOT the staff AND GOOD customer support as before. No ONE return calls. I had two incidents where I had to take time off from work to drive there just because no one returned my calls or emails. Last time was for my move out . They do not allow customers to use the trash bin that is on the premises at all. I can understand or dumping furniture and large items but not even to put a cardboard box or the dirt from the floors that was swept. Again, many things have gone down with the place I am not blaming the staff, he looked tired himself; this is brought out by corporate and it lacks a lot. Previous review 2 years ago: Pia is amazing at Glendale Bargain Storage. That is the key difference between the competitor and this loc. She checks on the units, customers and has always made time to say hello. Happy New year! and keep up the great job. Sancha-

I've been a customer for almost ten years with on time payments over 99% of the time. Rent has kept up with market value, but recently I received a notice that showed an upcoming, ongoing billing issue that would severely affect my family. I was able to visit the office and speak with Kristen. She straightened out the billing issues on the spot, which has saved a massive inconvenience to my family. Kristen was able to keep my business with Public Storage. Thank you, Kristen, for building trust and showing value to long term customers!

Very patient, but thorough. Good storage facility. Martha stayed with me til after closing to make sure I got what I needed.

I went to get a storage unit there today and was helped by Martha. I loved her customer service! She was so helpful and explained everything perfectly. She showed me all the units I wanted to see and help me pick the best 1. I really appreciate how helpful and thoughtful she was. GREAT customer service.

I have such a great experience every time I visit my unit at public storage. Almost every time I go I run into the manager I assume due to she always seems to be working day and night even the weekends. (She needs a day off) Kristin iis always smiling offering it bringing me water . She never looks mad or annoyed and always has an answer for my questions. Hope this doesn't get her in trouble but even after hours while I was waiting for my ride she offered her restroom when I was in died need . Very lovely person and I appreciate that . I am kinda a pain in the butt. Anyway great expired. Thank you

Had the pleasure of meeting Kristin and was very helpful. Very attentive, and helped answer all my questions. Would highly recommend coming and seeing her for a great experience.

Gas

Martha went the extra mile 😉

Just want to appreciate you Martha with all of your help.

Why my storage rent went fro. 32 dollars to 120 beets .me it gets expensive when I was told my rent was going to stay the same now I have to look for somewhere else to go

Okay place

Thank you John!

Martha was very kind and had all the info I needed

Kristen did really great job helping us

Kristen was vary helpful and went out her way to assist me. I would recommend this location to anyone locking for a storage unit near Bethany and 67ave.

ALL HAIL KRISTEN!!!! 💯❤️❤️❤️❤️❤️💫

Kristen gave Friendly customer service

Public storage was great helped me find the storage I needed spacious and at an affordable price I will definitely recommend this place to my friends and family.

Daniel was very helpful, good customer service 👍

I recently needed a storage unit, my first one so I had a lot of questions about the process. Daniel was very helpful. He found one that would work for my needs and assisted me with locating one that was near my house.

Hi I Adriana am writing this review to say that Daniel was very helpful in helping me find the perfect storage space for my needs definitely will be recommending public storage to friends and family that need a storage unit .. Thank you Daniel for all your help in assisting me today

Sabrina was very helpful thank u for all the help and explain everything I needed

Efficient app, reliable staff

Expensive

The guy that works there is never there always taking brakes I see him all the time sitting in his car

Ashley had great coustomer service thank you so much !

Had one of the best storage place experiences I’ve had. Daniel was more than helpful and happy to help!! I really appreciated him taking the time to help guide me through figuring out what size unit and price would truly work for me. I highly recommend coming here if you’re in the area and need some extra storage space.

Thanks Regina for all your help...

Thank you, Daniel

Only 1 person work here. If more then one person is in line. It will be a little bit if a wait. Other then that great place for storage.

this place is amazing the lady in the office was so nice whit us so helpful and kind the place seen very secure whit affordable prices the best decision I made renting storage here highly recommend

My name is Fran. Daniel was excellent at helping me. My rent was raised and I was going to have to vacate. But Daniel did everything in his power to help me. He is so understanding and his customer skills are excellent. Thank you so very much Daniel you are very much appreciated.

These reviews are a lie the previous owners were awesome but now big corporate owns this place and it show so do the people in office come in for there pay check nothing more. I've been here 3+ yrs was paying 120 now 220 like really

When to this place and the customer service we received for the lady at the office was exceptionally good highly recommend prices are good

Albalese is a very sweet young women she helped me pay my payments on time .I have 3 units and I’m glad she is here to keep it safe thank you albalese hope to see you soon public storage albalese is great

Dai was awesome! Great experience!

Pleasant, easy, and professional 👏 Sunday morning 9/18/22 the lady in the office did such a good job, Highly recommend this place🤗 she treated me like family ❤️🥰

great mgmt

I really liked customer service at this place

Employee was very helpful, thx to Debbie at this location

Had a wonderful experience with dai today and I wills definitely continue coming here and recommend my family and friends

Definitely one of the best storage place experiences I’ve had and Debbie was more than helpful and happy to help!! I really appreciated her taking the time to help guide me through figuring out what size unit and price would truly work for me. I highly recommend coming here if you’re in the area and need some extra storage space.

I’m moving from another state and had to find a storage unit near this facility. I stopped into this office and met an extremely nice Lady named Debbie. She took her time to explain prices & show me different sizes of the storage unit. I ended up not getting the unit, because my job transferred me to Florida & not AZ. I would’ve definitely rented a unit from this facility with Debbie.

This place is great ! Debbie in the office is amazing, always helpful! 100% recommended!

Thank you john

Kim was a 5 star in my customer service experience with me as a new customer.

clean and very nice lydia was great thanks for all your help

absolutely disgusted with this place. They never pick up the phone they are always away from office very unprofessional they call me for no reason my bill is paid and yet they still call and lie stating that they don't when clearly it shows a call from them on my phone and then the assole of a manager hangs up on me cause he keeps childishly fighting back with me saying he didn't call. You do not appreciate your customers or their business greedy and selfish is what u prove

Hate it