Public Storage Self-Storage Units at 6443 W Bell Rd, Glendale, AZ
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 48/moSmall 5'x5'
$ 48/mo $64Best Price Label
- Climate Controlled
5'x10'Online only price$ 52/moSmall 5'x10'
$ 52/mo $70Best Price Label
- Climate Controlled
5'x10'Online only price$ 55/moSmall 5'x10'
$ 55/mo $73Best Price Label
- Climate Controlled
5'x5'Online only price$ 56/moSmall 5'x5'
$ 56/mo $74Best Price Label
- Climate Controlled
5'x10'Online only price$ 59/moSmall 5'x10'
$ 59/mo $79Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 82/moMedium 7.5'x10'
$ 82/mo $109Best Price Label
- Outside unit
- Drive-up access
10'x7.5'Online only price$ 86/moMedium 10'x7.5'
$ 86/mo $115Best Price Label
- Climate Controlled
10'x10'Online only price$ 120/moMedium 10'x10'
$ 120/mo $160Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x10'Online only price$ 126/moMedium 10'x10'
$ 126/mo $168Best Price Label
- Climate Controlled
10'x15'Online only price$ 149/moLarge 10'x15'
$ 149/mo $198Best Price Label
- Climate Controlled
10'x10'Online only price$ 150/moMedium 10'x10'
$ 150/mo $199Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 183/moLarge 10'x15'
$ 183/mo $243Best Price Label
- Climate Controlled
10'x15'Online only price$ 190/moLarge 10'x15'
$ 190/mo $253Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 199/moLarge 10'x15'
$ 199/mo $265Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 200/moLarge 10'x20'
$ 200/mo $267Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 208/moLarge 10'x20'
$ 208/mo $277Best Price Label
- Climate Controlled
10'x25'Online only price$ 222/moLarge 10'x25'
$ 222/mo $296Best Price Label
- Climate Controlled
12'x30'Online only price$ 331/moLarge 12'x30'
$ 331/mo $442Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Glendale Storage Units on 63rd Avenue and Bell Road
This Glendale Public Storage is located on Bell Road between 63rd Avenue and 67th Avenue, just a few miles from the 101 freeway.
Minutes from the Arrowhead Ranch, Sun City and Bellair communities, this Public Storage is less than three miles from the Peoria Sports Complex, the Spring Training home of the San Diego Padres and Seattle Mariners. Like all Public Storage locations, it offers free parking for customers, password-enabled keypads to access the self storage areas and month-to-month leases.
Easily accessible from Loop 101, this is a convenient location for residents and businesses in the West Phoenix, Peoria, Glendale areas and surrounding neighborhoods.
Offering more than 500 self storage units, ranging in size from 5x5 feet to 10x10 feet and the large 10x30 feet, as well as various sizes in between, this facility features indoor and outdoor storage units for easy access. It also offers climate controlled storage options, as well as rented parking spaces for vehicles, boats and RVs.
So whether it's a few small items to store season-to-season or the contents of an entire home during a remodel, Public Storage has just the right amount of space.
Nearby Historic Downtown Glendale Arizona is considered one of the best places to shop for antiques, and Public Storage can help you make room at home for your hauls.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 518)
Gregg was amazing and so helpful
Graig was super helpful and all about safety first. 👍🇺🇸👍🇺🇸 Thanks from a disabled combat veteran.
Linda was very helpful and professional. I made the right choice choosing Public Storage. Great business
Gregg helped me with renting my unit. He was very informative and helpful. The app is amazing. My last storage facility did not have an app where you could open the gate. Thank you Gregg 😊
Manager Gregg was so helpful His assistance was above and beyond. I couldn't have imagined an easier process to rent a storage unit. I have been a customer for a few years at Public storage @69th and Bell Rd. I have not had any issues with my storage needs! Thank you again to Manager Gregg for your attention to detail and making this process so simple and seamless.
Talked to Site Manager Greg Sawyer about an issue and he took care of it within seconds. Appreciate the professionalism and responsiveness.
Greg was very helpful
Came in today gregg was a great help answered Al questions. Very patient while I spoke with customer service. Helped guide me through renting out my unit with a friendly smile. His service was spectacular. Made the process quick fast and easy!
Gregg was Very nice and helpful.
Gregg (64th Ave/Bell Rd. Glendale, AZ) was on site and thankfully he was. He was absolutely great. I’d been overseas and hadn’t been back in quite some time and had forgotten everything. He was patient, professional, personable, not only did I appreciate his service, I enjoyed our conversations.
Greg was very helpful on our move in. He went way above and beyond.
Gregg was absolutely amazing! He was extremely helpful w all my questions, helped me get my app. It was a warm welcome and gave assurance my things will be safe. Thank you Gregg, your an asset to this company, they are blessed to have you.
Gregg is an awesome lifesaver, full of energy and kindness!!
The Manager Gregg is fantastic. He was very helpful to us as we tried to schedule PODS and movers. He was true to his word and I felt a lot of confidence in what he was telling me. He helped alleviate some of the stress which meant a lot to me. Public Storage is fortunate to have such a lovely man working for them. Now, I would also like to say that Public Storage should reconsider their policies regarding PODS and make this easier for their customers. Their policies made things challenging for us as we began our journey to move cross country. I will end by reiterating that Gregg's pleasant attitude made this much easier. Thank you Gregg.
Very smooth rental process
Gregg was very helpful! Thank you! Happy to recommend this Company,
I'd prefer they staff the office during business hours, but at least the person who showed up was very helpful.
Gregg was very helpful assisting with fire alarm repairs and access to the facility. Great attitude!
Great place very nice and helpful employee help me and my husband find are Storage unit very clean
Gregg was helpful
Wonderful experience. Grace was awesome!
Grace and Gregg are Professionals and Treated me very kindly. They are the Jedi Masters of the Storage Locker business. I recommend them and Public Storage to anyone that needs Rental space!
Gregg was extremely friendly and helpful!!!! Thanks Gregg!!!
Gregg was outstanding, great help. Clean and efficient site. Easily accessible location.
Grace rocked! Thank you SO MUCH for quick and courteous service!
Grace was a great help earlier today.. very very grateful she helped us so much..
Rachel was amazing. Great customer service! She made the whole process very easy and I appreciate how friendly and helpful she was.
Grace was absolutely amazing!!! Personable, down to earth, and understanding. She displayed a wonderful person-to-person attitude, and was super informative!!! Please go see Grace at the W. Bell location!!! THANK YOU GRACE!!!
Very nice lady
Grace is awesome.. Thanks for kindness with auction buyer. Just great.
Grace was so helpful and explained everything that I needed her to tell me. She was a amazing
Grace is so wonderful and helpful.She set up my ps app and taught me how to use my lock. Professional and kind. Thanks Grace for everything.
Great experience. Grace is awesome. She helped me with everything
Grace is absolutely amazing, came in trying from a horrible morning and left laughing !
Such a good experience!! Grace is great!
Grace was very helpful and kind
Just moved in. Clean unit and very clean facilities. Manager is nice and helpful. Feel very secure about my stuff stored here
Rosie was very professional and easy to work with. Clear communication and friendly. I highly recommend!!!
Grace is asked salute Lee amazing no one else could do what she does because the computers and other people that I had to get in touch with didn’t know anything this woman deserves to be on the top of everything she needs the biggest raise the biggest time off because it’s hot as hell here in purgatory but thank God for her or no one could get done what they need to get done
Grace was super helpful and thorough and made the whole process very easy!
Grace is wonderful! Update: Grace is wonderful! She always takes great care of me!
First storage space I’ve rented from & by far is the best experience I’ve had. Even through troubling times on making timely payments Mrs “Grace” does an outstanding job on touching base & making sure everything is handled graciously with little to no pressure. Thanks again guys!
Just got a storage unit from this place & Grace was very helpful in finding a unit that fits my family's needs as far as size and pricing. She showed me multiple units with no problems at all, shes great at her job and not a lazy person with an attitude. She's awesome. Thank you so much for your help, it's greatly appreciated.
Want to thank Grace for all her help in getting us setup with our storage unit, she did an awesome job, amazing customer service. Thank you again
Rosie was so kind and courteous and considerate with me while I was working on moving and did above and beyond what was required of her. 10/10 recommend this public storage unit! Rosie deserves a raise.
Grace, property manager was very helpful with all my questions. She made my move in very quickly.
Amazing customer service. Grace is friendly and attentive and a Rockstar. The units and bathrooms are clean.
Grace was an absolute doll! She very upfront and informative and extremely down to earth! Couldn't ask for a better experience. Thank you Grace!
Grace really took the time to show me around the facility. She was patient and kind. Professional personality and clean. Very clean.
Grace did a great job
Amazing Grace! Thank you.
Great manager. Clean facility. Very good security.
I’ve been a customer for two+ years and have never seen this property look as good as it does now. Grace is knowledgeable, goes above and beyond to help customers, and truly wants the best for her company as well as the customers she helps everyday. She makes sure if there are issues they are addressed quickly and efficiently. We greatly appreciate her dedication and have chosen to stay rather than move on to a different facility for our storage needs.
Grace is amazing she keeps the property super clean. Been here two years never seen someone take such good care of this property always willing to lend a hand if you need it.
Rosie was extremely helpful, kind and efficient! Great location, clean and affordable.
Grace is a wonderful employee and person she help us with all of our storage needs would hire her if I had a storage company.
I rented a storage unit here, I am on a fixed income and the storage unit kept increasing. I called to see if they could please help with rental increase. I was denied. I was ready to vacate Public Storage at that time. I went up to the Public Storage to talk to them about not wanting to help me and that is when I met employee Grace. Let me tell you about how Grace went above and beyond to not only help me but other customers that I watched as I was in the rental office. She assisted and gave great customer service to each and every customer. Grace is the kind of employee that most companies would love to have to represent them as she genuinely cares about each and every customer. Grace you are the reason I am staying with Public Storage. Thank You Grace for everything you did for me. God Bless.
Grace was a pleasure to work with in getting us set up in our unit -- she definitely has people's best interest at heart when you come deal with her and this location
The on-site manager Grace was extremely helpful and knowledgeable, great job!!¡
Great storage and Rosie at the front is extremely professional and helpful! She’s definitely an asset!
Grace is a wonderful manager who knows what she is doing. Im grateful to have her and thank you Grace for setting up my PS app..
Ms. Grace was awesome very caring.
Grace was very friendly and made the renting process pleasant. She was very patient and showed me many units to help me decide which unit would work best for us. I highly recommend Public storage due to the excellent customer service from Grace.
Just was in speaking with Grace. Very professional and knowledgeable. Any questions I had she was able to provide the answers. Highly recommend for your storage needs!
GRACE WAS AMAZING!!! SHE TOOK THE TIME TO HELP ME AND EXPLANIED EVERYTHING SO THAT I UNDERSTOOD IT SHES HAS A GREAT SPIRIT THANK YOU GRACE!!!!! 😊
Grace was the bomb she helped me with everything that I needed make sure she explains everything to me my unit was clean I'm able to move into a clean unit she was really nice and helpful and make sure I was comfortable in every way Thank you Public Storage For a personal light grace
Grace at Public Storage at 6443 W Bell Rd. Is amazing and so caring and thoughtful!! I highky recommend this facility!!!
Thank you to Grace who helped me move some heavy pieces that I couldn’t move by myself. She was so helpful. Not only did she help with that, she also took the initiative to look at my rate because I expressed my rate had gone up over $70 a month. She was able to get my rate down to a more comparable rate. I know the rate increase is not due to the location specifically so I am still giving 5 stars due to this location being clean, and the manager Grace being very helpful.
Grace is very good at what she does and much appreciated.
Grace handled my issue with expertise and professionalism. I couldn't have asked for a better experience. She took the time to listen and understand my situation. She truly is what I consider to be AMAZING Grace. She is an absolute asset to the entire Public Storage staff and community. I hope she is acknowledged and recognized by management for all of her hardwork and dedication. Thank you Grace, I appreciate you and all that you do. With Kindest Regards, Jobi M.
been here almost 3 years. grace has been super helpful with me transferring units has gone above and beyond
Grace was awesome thank you so much for being honest and helpful and caring sorry you have to work.
GENO is absolutely wonderful! He is super helpful, friendly and knowledgeable. It was a pleasure to speak with him and work with him today.
Issues w auto pay and then when called by the office hours after I already spoke w someone there asking for payment again. I advised I would be in the office next day and the manager reassured me they would have someone there to process my payment well yet again as many times before office door locked and nobody to help. Awful service I wish I could do negative stars!! I am a very kind and understanding person but these are my belongings and thing I cannot replace I don't need these mix ups w payment and then nobody to talk to just to have my things tossed or auctioned off. Not happy at all!
The manager keeps this place clean and the restroom are very clean
So far so good. Easy access. The price is right and love the air conditioning.
This is a great place Brianna gave us the best customer service. Also very clean and neat faclities.
The employees are the best
Property is extremely clean! The manager was very nice, she went above and beyond to assist with renting a storage out.
This public storage was absolutely amazing! They were very helpful, especially with my lack of knowledge with certain things. I called with a two days notice of meeting a storage unit and this place was very quick to helping me get a storage unit to my needs. The front desk employees were nothing but very helpful and kind and quick with helping! I have Only been to a few storage units in my life time, this place was very clean to what I thought if anyone is looking for a storage unit I highly suggest this place!
Charles was super helpful on the move in day. Clean and organized place overall.
I was having an issue with my storage account. I called into the office and left a message. I received a call back within 5 minutes of leaving my message. Charles was the representative that called me back and had addressed all my concerns in a quick and timely manner. I would definitely recommend using the storage facility. They take the time to look after there customers and resolve any concerns you might have. Thank you Charles
Great customer service
Cody was extremely helpful and professional! I’ll definitely recommend this location to friends and family needing storage! Thanks Cody!!
The customer service provided by Kody C. at this Public Storage location was excellent. My husband and I had a complicated situation at a Public Storage location in Denver Colorado. Kody interceded for us and was very professional and understanding of the situation.
Kody and Jollyn was very helpful, showed me about the app and I would recommend Public Storage to anyone.
Manger is awesome. Clean and great place to store my thing.
Pretty fun experience with the office manager and their new hire Brianna! Thumbs up ladies!
The employees And the manager are the best
Jo was amazing and my experience was great
Why is there never any body in the office at the 63rd and Bell store??? I have been there 5 times to the months and the office says it's open but isn't.!!!.
Do not use this storage facility there crooks and they have no employees working in there office and when u do get ahold of someone it's useless they won't do a thing to help any situation you have with your rented space they will lie to you ignore you and won't even get ahold of there superiors for you and trying to get ahold of some one on the phone is even more of a joke they must hire people right out of kindergarten I will never use this company again I would definitely recommend any where else to rent a storage. These people after I paid them. $ 621.29 to get my stuff out of there storage so they didn't auction it because I could never get ahold of anyone in there office that's suppose to be open 8 to 5 daily when I paid this money the manager told me there would be no more charges on this account and that I had til the first to get my stuff out they now sent me a bill for $231 dollers due forr rent I tell you they are crooks
Kody at the Glendale location was super helpful with relocating our unit so that we could gain access for our moving truck. Moving is a hassle already so his friendly service and willingness to help solve our issue was so appreciated!
Was great 4 6yrs till my storage got unit got vandalized
Sebastian was so helping and offered fantastic customer service! I would totally recommend if you work with Sebastian. 10/10
The property was very clean and well maintained. Sebastion helped me through all my questions, he was very polite and kind when I was confused or unsure. Would definately recommend to friends and family.
Amazing facility, with great Customer care provided by the attendant on the property I've dealt with, Sebastien. Thank you for helping me out!!
Once again Sebastian gave perfect suggestions for box type and size to pack up my classroom accessories. His customer service was of the highest levels and he was so polite and respectful.
it is very easy to rent a space even without a reservation, Rosa even took the time to show me the spaces very friendly and helpful.
This property is always super clean whenever I go! I’ve only ever seen Sebastian working at the front and any time I’ve needed something or had questions he’s been super helpful, knowledgable, and quick to give me the information that I need or who I can contact to help me with whatever I had questions about! Personally my space has always been well maintained and if there’s been any issues maintenance has gotten on it super fast too!
Christina is the main reason I am giving this place 5 stars! She was such a big help when I came in! She answered all of my questions and was very kind and courteous. I wasn't sure what size I needed and Christina's suggestions were great!!!
Clean area, staff is nice as well, would recommend this Public Storage to friends and family!
Moving is always stressful, thanks to Christina it was easy. I appreciate all the help! Your the best!
Sebastian was super helpful in helping me decide on what size storage unit was necessary for my needs. He was attentive and helpful.
I can't wait to see how it looks after the renovations are done. Sebastien is such a wonderful young person. So helpful.
Went to add more items to my unit. Hadn't been there since we had rain. Was happy to see that everything was fine. And no signs of rodents.
John and Sebastian are amazing. Fast and easy and super nice :)
I came in asking for a quote and Sebastian was super helpful and answered all my questions! He really took the time to help me, I’d recommend this place for sure.
Sebastian was very courteous and helpful. He helped guide me to the right boxes for packing and moving a classroom. It was such a relief to have the right size boxes and supplies and not have to make extra trips for more.
Sebastian is the main reason I am giving this place 5 stars! He was such a big help when I came in! He answered all of my questions and was very kind and courteous. The complex also was really clean to boot!
Very good storage facility Public Storage has always helped me when I needed. The manager and staff are very helpful and friendly will totally recommend renting Public Storage to friends.
Thank you, Rosie!
Thank you ROSIE!! SO helpful and knowledgable! Great customer service! Thanks Rosie❤❤❤😄
I have used Public Storage many times thru the years at various locations in Phoenix and surrounding areas. I have recomended Public Storage to family and friends as a safe & secure place for all of their storage needs. 24 hr. Surveillance cameras capture who is coming and going inside and ouside of the gated facility. You can rest well knowing your personal belongings are at a gated Public Storage facility
Rosie was very helpful and knowledgeable at her job.
Worst place to store anything. I've been a customer for over 3 yrs. Every 6 months they jack up the rates, don't send an e mail or call to let me know. Now with the housing boom and shortage,they feel it's ok to just jack up rates for no reason. I cannot wait to find another place to store everything in a 12x30 storage
Facility is clean and our space is climate controlled. Linda was great with helping us to set up our rental via long distance.
We want to thank Linda for excellent help in paying a bill from out of state. She was courteous and understanding. We accomplished this transaction smoothly, thanks to Linda. This took place at the storage unit on Bell & 64th.
Was looking for drive up storage area and this location worked perfectly. Linda was very detailed and returned calls and offered more information to help make our move go smoothly. Appreciated the great customer service!
They will raise your rate $40 dollars within the first few months. BEWARE
Linda is GREAT!!! SHE IS ALWAYS READY TO HELP AND. GO THE EXTRA MILE ACTUALLY I WOULD SAY 10 MILES. SHE IS SUPER FRIENDLY AND SHE WILL HELP YOU ANY WAY POSSIBLY CAN. She doesn't just talk she actually will go out of he way to help Linda is a great person with a GREAT BIG HEART TO MATCH.😊
Linda is Awesome! I arrived the other day and had the wrong gate code. The sign said she would be back at 1:15 PM. I was going to leave, however, I decided to stay. Amazingly, she was back at 1:15 PM. I never believed those signs and I at least do with Linda :-) Moreover, she as super helpful!!!
We won a storage unit offline from this location. We have been to several storage places and this by far was the best. Linda was absolutely a nice lady & very easy to talk to. The area was clean, love the sun sheds they offer between the buildings, it kept the sun off us while loading up. Not sure of the prices but call Linda directly skip the call center!
Linda helped me out
Very convenient , quick and easy online reservations, and rentals. And Linda was a great help aswell. Thanks again!
LINDA is the only reason I am giving this place 5 stars. LINDA is an amazing employee and if it was not for her I would have taken my client somewhere else due to the old school used car sales tactic used by the call center. I called and arranged this storage unit rental for a client and was quoted a $27 move-in charge for the first month (which I sold my client on). When the client and I got to the place there were other required funds she had to pay which brought her total up to $65 (or right around there). This was NO fault of LINDA'S.
Linda in the office is wonderful and always goes out of her way to provide excellent customer service
Clean unit, easy to access gate with new app and Linda in the office was a lot of help!
The manager was the sweetest, we had to leave because we needed a bigger storage and they didn’t have one but would definitely come back!
Man so amanda and Linda over here at the bell rd and 64th location are the bees knees for real! I cant think of a better storage facility ive been to in az !I was blown away that they went above and beyond to help me be comfortable all day and night loading and unloading all this stuff.and when we were here after hours no one pressed charges when the police came.the cops handed me my state I'd And said here's your drivers license sir.great job ladies!!😁
Rosie and this one gentleman you can not miss him bald headed nice guy he is a Cubs fan also both employees are on it the place is clean the bath rooms are staying clean. Good choice Robert of employees Robert is the district manager. Nice Guy.
Came in to get a storage unit and Linda at the front desk was very helpful. She helped me make a reservation and was very kind during the whole process.
It is nice to store stuff in a place where it is temperature controlled.
Eric and Linda are great!
Great customer service. Eric was very helpful in finding me the perfect unit.
Linda provided awesome service and had the answers to all my questions. Keep up the great customer service.
Linda was very friendly upon entering the office, she helped me setup a storage unit , with knowledgable information on each type of unit. I was very happy with the facility and with the customer service provided by Linda, after having a bad experience with storage quest. I recommend this location for anyone that needs honest and fair pricing with a caring customer service manager
Just got a unit and it was so easy! Linda was so helpful and walked us through everything step by step. Will definitely recommend to others. Thank you Linda for making this process so much easier 🙏
Awesome Manager Linda. Very knowledgeable and friendly!!
Linda was a great help and made it easy to take care of my storage unit. Good business but make sure to understand the fine print. Facility is clean and well secured. Again thanks to Linda with my rental situation.
Linda was friendly and very helpful.
Linda at the front desk helped me with the process of starting a rental and all I can say it wow! Amazing customer service; friendly, helpful and went above and beyond. At first I had issues signing up online and Linda took the time to call around for help and eventually we figured it out together! Linda explained the process of renting in great detail and made sure I was aware of everything before signing. I recommend talking with Linda if any issues come up!
Will start by saying I was late on my payment and they locked my storage. I paid it this morning and went to drop of a few boxes. The lock was still on. I went to the office and was helped by Linda. She was very nice and so helpful. She unlocked it for me and I was on my way. Honestly wish more Customer Service Reps these days were as nice as Linda was. Thank you Linda, my faith in humanity is starting to be restored.
We had a great experience at this location. Linda was very friendly, knowledgeable, and such a great help to us. This location is clean and I feel my items are safe here while we sell our house. Highly recommend!
Linda was extremely helpful. She helped me get a unit at this location. I would definitely recommend public storage in the future.
Linda is amazing. Very helpful and knowledgeable. I have had my storage here for years. Wonderful place. Tawana Tuggle
Great location, awesome new hands free access through your phone all you have to do is download an app which worked great for me, at the last minute!! Had troubles trying to handle everything online in the midst of the pandemic but had better luck in person with the skills of miss Linda and her awesome positive influential attitude!! Thank you PS!
Linda is an awesome help for my question
. Appointment. O,d
Unfortunately, I need to update update my previous review. After only being here for a couple months they increased our monthly rent by over 50% what we were already paying. I tried calling the company as well as the location and said there was nothing they can do. We have 2 units at this location and both have undergone SIGNIFICANT rental rate increases after just a couple months. I even asked for a more reasonable rental increase rather than over 50% of what I was currently paying and no. Very disappointed with this company and will not be referring them to others.
Great service but I was only given a mandatory purchase of a lock because the way the doors are made.
Manager was excellent. She made process easy and answered all my concerns
Really impressed with the friendly and helpful staff at this facility. Outstanding level of security is a plus.
Eric went above and beyond, being kind, courteous, and extremely helpful in the rental of my storage unit! Will definitely tell my friends and family to rent here for their storage needs.
Good service, Lisa was great. Good price and a deal to start the new year.
Very clean storsge , and a reasonably price at that.
I wanted to let everyone know this place has been very helpful Linda is a great employee and provides EXCELLENT customer service every time I have dealt with her.
I arrived at this location yesterday and everything was as indicated from my online sign-up. The check-in text included all of the information needed to started using the unit. However I had my own lock, so I needed to return the supplied lock, which was located in my unit upon arrival. I went to the office to return the lock and get a refund. Linda was in the office this day and was every helpful and completed the refund with a smile. She also ask if there were any issues or if there was any questions. Great job Linda.
Hi Linda at public storage is soooo nice and help . She help with get my storage . She really do her job and more!!!
We love this storage unit. Safe and adorable & the staff is very friendly. Linda is so kind!
Linda was outstanding in assisting in both renting space and securing a large number of boxes that I also needed to buy. The level of service was atypical of my experience renting storage over the years - the best I have ever experienced.
This place is HORRIBLE. I HAD MY BELONGINGS IN A STORAGE ROOM AND OUT IN 35 DAYS AND PAID $800. COMPLETE RIP OFF. GO ELSE WHERE!!!!
I have had a unit here for just about 1 year. The gates always work, I never see any funny business around the property. The property is always clean, as well as I have seen extra cleaning being done during the pandemic. I had not been in their office in many, many-months, however I had a question about getting an additional unit so I stopped in. I had not introduced myself yet, when Linda remembered me personally. Thank you Linda for being so kind and showing me the units I was interested in, REALLY great customers service!
This place is a ripoff. Make you pay for insurance and then when my storage was broken into the insurance company won't pay what your stuff is worth. I thought my things were secure and have never had issues with storage places before. Will never use them again after I get my stuff out of here.
Linda answered all my questions regarding my move and processing. My move changed 2 days after purchasing the storage unit. Linda promptly refunded me 100%. Linda's customer service is OUTSTANDING. Thank you.
What customer service from Linda today. She helped me with my new unit and took the time to explain the entire process and walked me to my new unit and was very patient during the entire process. Thanks again.
I was helped by a beautiful woman named Linda. She was courteous, patient, and a sweetheart. She made me laugh which is hard to do at a mundane place like a storage facility. I appreciate being welcomed and educated on what Public Storage has to offer. :)
Linda was great. She has a great sense of humor and she's down to earth. She told us all we needed to know about the storage unit and had answers for all of our questions. It was a really easy process thanks to Linda.
They were great!
I had an absolutely awesome experience. Linda helped me get set up and she was fast, funny and friendly. I would recommend friends and family to public storage. Thank you Linda!
This place is a rip off! Highly DO NOT recommend to anyone. If I could give it negative stars I would. They are very misleading. They will tell you one thing when you reserve online, another in person and then completely different from corporate. They will take your money and when you are ready to cancel they don't disclose the proper information and charge you for services you never received! DO NOT RENT FROM THIS COMPANY EVER, THEY ARE CROOKS!
Linda at the 64th Avenue & Bell Road location was awesome! She showed me the unit and was very kind and answered all my questions patiently.
Linda at the Bell Road location was very helpful and got our needs taken care of. Great customer service!
Clean, well maintained location with courteous staff. I recently had an issue with an erroneous charge and Linda was very helpful and polite in assisting me with getting it resolved.
Linda was very courteous and friendly and went out of her way to show me the unit upon request.
We really appreciate Linda here. She goes above and beyond for us there. With the stress of the coronavirus it causes every normal day to day things just a little more stressful then usual and coming here knowing that they understand and try to make it an easier part of your day. Money is tight and some bills get pushed further and further and they always are there to work with us. Great communication and positive environment. She's got great humor and can't help but leave with a smile on our faces. We feel appreciated and they know we appreciate them.
Great place excellent managers
Linda did an amazing job and was very helpful and kind! Great experience
Linda was very helpful
This place is clean and organized unlike other places i looked at. But the best was dealing with a Linda. She helped me with everything I asked her. She is very professional and courteous. I recommend this place. Make sure you call and ask for her...
I have had the best experience with the assistant staff at this public storage named Linda she helped me in such a big way I would definitely recommend this storage to my friends
Linda was very helpful.
Linda was very helpful throughout the whole process it was a pleasure working with her
Linda was a great help with all my questions and needs with storage.
Linda is very professional goes the extra mile to help each and every customer. Her patience and good attitude makes a great difference.
Didn't appreciate their deceptive pricing plus I reserved a "ground floor" unit and was surprised to learn it was a basement unit which meant I would have to use an elevator and wheel each item down a long hallway. The employee, Linda, was very good and only reason I didn't cancel the transaction.
Thanks for all your help today, Linda. Always the best people at the best location.
Linda is a helpful person . She is also a nice person .
Linda provided excellent customer service during our visit. Units are much cooler than the supposedly climate controlled unit we have somewhere else. Thanks Linda!
Deb is the homie! She was so kind to me and helped me with everything I needed! For sure would recommend whatever PS location she calls home!
I am so impressed with the customer service I received from Public Storage in Glendale Arizona. We are in the process of moving my family over from California and we needed to change our moving date and size of storage days before we were moving. I called the public storage on Bell and spoke to Linda...she was so kind and helpful and told me that wouldn’t be a problem...I was so relieved. My husband arrived at the storage location and he said Linda was great and they had no problems getting a different size. This has made our move so much smoother. I highly recommend this storage if you’re moving to the area.
I've had a unit here for about 7 months. The staff are all friendly and helpful and willing to answer any questions I have had. Today I met Linda as she was doing a walk through of the facility to check locks and make sure only authorized people were on the premises. It was reassuring to see this extra care and service taking place.
Linda was the customer service representative that had helped me today and she was great!! I was late on my payment and I am NEVER late on a payment... Since I couldn't afford the $24.98 late fee that they were charging me, Linda went ahead and helped me big time by waiving them all together. How nice andoand helpful of her!!! Very sweet lady and was so completely there to help me when I really needed it... THANK YOU SO MUCH, LINDA!😊👍
Linda was awesome and so helpful. She makes everything so much easier. Thank you Linda!
I had a wonderful and very friendly experience dealing with Linda at the front desk. She made the whole renting experience easy and very stress free. Thank you!!!
I just want to start this off with Linda was awesome!! I received an email from corporate saying there were going to raise the rent on my storage unit over 30% after only 6 months. I went in to the office this past Sunday to inquire as to why. She looked into it and said corporate will time to time raise rents but she said she would put in an appeal on my behalf and see what happens from there. By the end of business on Sunday my appeal was granted with no rent increase for 3 more months. THANK YOU LINDA!! As for corporate, shame on you. Raising rents after only 6 months, or anything less than 12 months is a sure fire way to lose a customer for life.
Linda is Great! Super nice and helpful quick in and out and great location. Automatically payments and email works great as well. Good running business
I thoroughlyhad a good experience e, Linda at the front desk really helped me I. My situation and even called me back numerous times to make sure I got on the website without any problems; great employee-good customer service specialist and I will rent again in the future as needed,ty Public self storage
Peter helped me get a storage he gave me the best service ever I would definitely recommend coming here great deals excellent service
Linda was good help for us to get a storage
I have had only one problem with this place since i have been storing stuff at it and it was partially my fault and the staff was helpful even the big boss was put on the phone on speaker and he helped me as well. While reorganizing my storage today i seen a staff member i have not met yet and asked for some assistance and she was very helpful her name was Lynda thank you public storage for your services.
Peter has been great and friendly and informative 5/5
linda was so patient and kind in helping us finding the right storage space for our needs. Give that woman a raise!!
Peter is an excellent manager, very prompt calling us back upon setting up our reservations and helped us with all the details.
Great Service by Linda in the office!! 5 stars for Linda...4 stars for the company, but Linda was a pleasure to deal with!!!I had to close out my unit and consolidate it with my husband, Linda was very helpful!!
Peter was a fantastic help and is the reason I'm writing this review. His kindness and overall help was nice to experience, and if I were to recommend anyone to Public Storage, his customer service would be the main reason why. However, I was disappointed my storage unit couldn't be prorated. I had automatic payments set up for my unit to come out on the 2nd of each month. Having moved everything out of the unit, and leaving the unit vacant on June 5th to move across the country, it's a shame to have to pay for the entire month, when I only had 5 days use out of the unit. If the beginning of my lease can be prorated, I don't understand why the end can not. Peter tried his best to help me out, but ultimately his supervisor said no to any help with prorating the bill, with no explanation as to why. He more or less seemed as though it was a bother to have to answer questions from a customer. Peter's caring and understanding attitude is something all customer service industries should strive to achieve, and something his supervisor could probably learn a lesson from. Thanks again Peter!!!
Came by last minute and was able to get a storage room set up! Online I accidentally set myself up for a second floor one, and Peter made it easy to switch to a ground floor level unit! Had a great experience!
Thank you Peter for such excellent customer service!! You made all the differenc in my experience here. You continually followed through until the issue was resolved and was kind, caring, and helpful the whole way through! You make the difference !
They had the exact size climate controlled unit I wanted. The representative was friendly and helpful. I fee very comfortable storing my items there with their level of security.
Peter was absolutely wonderful! Helped me change my unit with ease.
Peter was great with my check in and explained everything for me and gave me tips too!!!!
Peter was amazing employee and helped with all my information. Thank you again Peter!!
Stella was stellar!!! Amazing friendly service and super convenient location! Well lit units to boot!
Peter F. very helpful
Peter gave me outstanding service. :)
Peter was very helpful and accommodating especially with short notice.
Peter was great! Answered all of my questions and told me all I needed to know!
Eric help me with answers to all my questions, he had great customer service as I walked in, awesome attitude and with those price of storage unit he help me to understand what my options were with size of personal belongs on what unit would work.
Excellent service from Peter
Great service. Peter was a great help, explained everything really well. Highly recommend this place to anyone looking for a storage place.
Nice clean secure facility. Stella was helpful and professional. Gate opening app is really handy and nice.
Super easy check in. Derek was super helpful with checking in and making sure I choose the best size storage unit for my belongings. Definitely recommended storing your stuff at this location!
Very fair prices and great staff. Derrick needs a raise!!
Derrick is very very helpful. Great place all around.
I met Eric and he is very helpful and I told him that Estella is very nice to me at all time.
This place has been great.... Derrick helped me out to get into the $1 special I'm very happy with my choice today
Staff is friendly and helpful, Decent prices and I like that it’s month to month.
Great customer service!
Very helpful and friendly staff . I have had this Storage for work for several years and unfortunately I'm upsizing the inventory so I have to leave the facilities. But overall it is a solid place to get in and out of on a daily basis. I will miss the staff and the convenient location
Great units, clean and well monitered. Peter does a great job getting you a good deal on a unit that meets your needs!
I surely thank the Mr. over there for looking out for me with the continuous support
Derrick is very professional and pleasant to work with. Office area is clean and organized with lots of moving materials.
I wanted to say a huge THANK YOU out to Stella. She helped me with a problem I had & did a awesome job. Thanks again, she's great!!!!!
Easy and fast move-in and checkout process. Friendly staff. Only downside is that you have to buy their lock and storage insurance, but the insurance can be waived if you carry your own. Reserving online is also slightly cheaper for monthly rent than in person!
Derrick and Stella gave excellent and fast service recommended anytime
Derrick was awesome as well as Robert .
the level of nickle and diming of this place is terrible, little to no customer service and it is expensive and standards have dropped over the years. Big time bait and switch on the offers, teh online system is fawed dn they just charge what ever they want, there are so many better options
Love this facility!
Great customer service
When certain plans fell through, Stella went above and beyond helpfulness and got me out of a major moving crisis that would have left me scrambling for more help and keeping the truck another day! Thanks Stella! I'm all in with Public Storage!
Great experience! Setup and move out was seamless and easy. Stella made move out a easy and painless process! Would recommend to anyone looking for storage space!
Stella is awesome!
Stella is great Thanks for staying late to help me
Great customer service here! Thanks to stella
Stella and they rest of the crew members there are so polite and helpful with all my storage and moving needs.
Stella and Stephanie were amazing! They help me learn all about storage and I knew nothing! Thank you girls
Peter was very helpful excellent service! Highly recommended
Great experience!! Awesome customer service 😊
I was worried about storing here as when it comes to 63rd and bell I've been lied to by so many biz in the area no celebrities at celebrity tan no eagles at eagle Crest apartments and I could help but noticed a light out on the sign for the store but all that was turned around by Stella's stellar service
Great prices and price options. Very clean
Rented today with Stella and she was amazing, great customer service and had a big smile. She was very friendly and made me feel welcome. The facility is in very nice condition and super clean, would definitely recommend this storage facility.
Second time storing my belongings at this location. Quick and easy and Stella is super helpful and friendly. Highly recommend!!!
Good company and location. Read the contract, pay on time and youll have no issues. People that work there are great.
Love this place Great stuff specially Stella she’s always very helpful
Very helpful both sterling .
Stella is great!
You should open on time!!!
Sterling was very helpful and courteous! I had a great experience and will enjoy my time renting from this location. I will be sure to troll others about my great experience as well! Thanks Sterling! I appreciate you going the extra mile!
Sterling was a wonderfulhelp
I had a great experience here with Stella
Sterling helped us get settled in with all of our storage needs. He provided excellent suggestions along the way which has made our experience as seamless as possible. I highly recommend doing business at this location. Their service is remarkable!
I had a very unfortunate series of events and it was very stressful but Stella and Sterling were so kind and so incredible helpful and made a horrible life experience a little easier by being so nice and so very understanding!
Stela was absolutely amazing and extremely helpful. I was waiting for a lock smith to drill out the lock so I could empty the unit. The district manager came in with other associates. He was told of my situation and immediately offered to do it himself. He drilled it out right away. He and his associates we all very kind. I will definitely recommend Public Storage to everyone. Great company and even better employees. I can't say that enough. Thank you for letting me review.
The staff, Stella and Troy, were extremely helpful with my situation as I had made a few errors while making my reservation online days before. With a few clicks of the keyboard and some friendly conversation, Stella was able to find me a better deal at a location less than 2 miles from my home. I am very pleased with the service I received and will definitely recommend potential customers to Public Storage.
I took them up on the $1 special, but be warned, you must use their locks at around $25 ea. and I rented the unit @ $35 a month, last month (july) they raised my rent to over $50 a month, make sure you read the fine print, they didn't tell me at the time I rented it was going to be jacked up that much. I moved out.
Friendly and quick check in...Peter is great
Peter gave us great, fast and friendly 5 star service! Thanks!
Outstanding service. Very professional.
The current crew is very helpful. Stella, Sterling and Troy.
Staff are very friendly.
Thanks to Stella she made the process smooth and easy
Sterling is really awesome at the 63rd and Bell location!!! He takes time with each of his customers -helpful and informative-looks for answers if have questions about any area and suggests solutions for concerns-Best to feel secure about your property!! Many thanks Sterling-Keep up great work - you are an asset to the company!! And your customers!!
Stopped by with the family and I was surprised by the customer service from the guy running the place. Made the experience fast and he helped with all of our questions.
Very nice ppl that work there
Had a great experience in there today with a customer a service rep (sorry forgot his name starts with an S I think). One of the friendliest people I've encountered in a while. I liked reading the comments from a while back talking about a 'kid' forcing someone to sign. Pretty impressive since he didn't seem to have a gun. Take the time to read the contract. There are some nuances. Not a big deal really great rate and great people.
Stella is the best
Have experienced nothing but excellent and quick service! Thanks to Stella!
Great customer service
The young man who work with me at the desk was outstanding! Extremely helpful, great personality and went through everything in detail in a timely fashion. I was impressed by his customer service.
Great experience renting here the managerStella was awesome I highly recommend to anyone looking to rent
This place is nice, the storages look clean, and overall just a good place. Sterling was very helpful and informative. Excellant employee!
Great experience! Sterling was helpful and knowledgeable.
***To all the 5-star reviewers...REALLY?*** ***IMPORTANT FACTS. Yeah, I know, You see the one star, you assume I'm going to immediately whine about the price in a few grammatically questionable sentences devoid of punctuation. I'm going to supply some information I wish I'd gotten before renting my unit. There's a helpful hint included at the end of this review if you can persevere. ***The outside units are subject to duststorm chaos. I should have been warned about this when I moved my stuff in. I wasn't warned, so I didn't adequately prepare. The upshot is that after four months, my stored belongings were blanketed in an inch of orange, sticky desert dirt. The winds were intense enough that my stuff looked like it had shifted during flight. Things were broken. Cleaning the stuff was a massive, costly undertaking. The dirt permeated untaped box edges, and as it turns out, an inch of caked dirt can really do a job on a vacuum. To address the next question...no, unfortunately the compulsory insurance I kept on the unit did not cover claims for damage done by crosswinds. ***Pricing is ... misleading. Think bait-and-switch. Believe NO quotes you get over the phone. ***Rent goes up often. I began renting my 10 x 7 unit for $67/mo. Five years later my rent was up to $178/month. That's like renting an apartment now for $1,600 and watching the rent ramp up to $4,250 in six years. Ridiculous! But if you call Corporate and ask for a break, they'll tell you the rent is competitive and "what the market will bear," and within a month or two your rent will go up again. I am no longer a customer at this Public Storage. I had the unit emptied and liquidated by a nearby auction house. The final straw was when I was at the unit and the manager showed potential customers an empty unit next to mine. She said the rent was $98, and I just about blew my top since I'd gotten word that my rent was going up again to $178. I made an inquiry, and the manager mistakenly informed me that the unit next to mine on the other side was $30 less than mine per month. The manager offered to ask for a rent reduction on my behalf, and I accepted, but I was out of the unit on January 3rd. Of course Public Storage WILL NOT PRORATE rent, so they have already invoiced me for an additional month of rent. I was at the facility on the night of the second and saw (and photographed) three empty units, so I'm going to try and fight the bill though I imagine it's just going to be another item on my credit report. ***HELPFUL HINT FOR STORAGE UNIT RENTERS I was unaware of this little nugget previously and I thought it might be helpful to share. If you are renting a unit, you fall behind on payments, a lien is placed on your belongings, and the facility auctions off the contents, any money from the sale of your belongings above and beyond what you owe the facility is YOURS. Most people don't know to ask for that money back. ***IN SUM All in all, if I could assess a negative number of stars for my experience with Public Storage, I would. I ended up paying more than $11,000 to keep belongings I ended up selling for a fraction of their value. I was treated poorly, spoken to like I was an idiot, ignored, and dealt with as the financially vulnerable always are-- without any compassion. Need to store your stuff? You're better off paying a friend to rent his basement. Or paying a stranger to rent his closet. Storage is a shady, bottom-feeding industry. This West Bell Road Public Storage facility could be its poster child.
Fee after fee after fee. Dont let the $1 for your first month fool you! I'm happy to have a safe place for storage but happier its temporary and I'll br out hopefully before rates increase!
Worst experience ever, they have hidden fee's and taxes, they tax your Late fee, if they Cut out your Lock they don't notify you nor do they tell you that once you Pay in full you have to buy a new Lock, they Cancel your Storage insurance, you don't ever See the month free when you reserve on Line. I wouldn't refer public storage to my worst enemies. I don't even feel that their worth one star I had to give in order to give this review. Renters be wear oh and they will increase the rent every 5 to 6 months
Great storage experience! Came in got the keys and then paid my bill on line each month. Very easy, yes I wound rent from them again.
Want to charge me full month's rent when moving out on the 1st of the month. Called 2 weeks to inquire about any extra charges if I move out on the 1st & was told that I won't be charged if I move out on the 1st. Person on duty was rude & very unhelpful. Property was not secure first month as the secondary gate was open all the time. Property not kept up & had trash after dust storms. Elevators rarely function & others have complained, no immediate solutions. Stay away from corporate & look for local mom & pop establishments. Update 12/12/18: I found cockroaches in my boxes & lots of dust, their premisses are not secure/kosher to keep bugs & elements out of my belongings.
Employees who care and management that is competent , capable to act. Please keep improving. I quit using Public Storage for 5 years back in 2002 for not having the above.
Stella is always friendly and helpful
Dear public stoRAGE When are your going to give the 38.00 and change for the so called free month of the storage space I NEVER used.?!?!.. Buyer BEWARE! ...23 year old customer service (kid) acted as though he was ignorant.. Over charging me for a full month and claiming he didn't know why..Taking advantage of the fact I was in a very stressed situation..constantly distracting me from the contract...skipping scrolling SO fast ..I never even got a chance to read it..Discussing his personal problems with his girlfriend to me.. By the time I and my husband decided this wasn't the place for us, we couldn't.. while I understand after reading the policies about 2 days later (emailed no physical copy) which I could not read unless I agreed with their terms.. I believe I was mislead . He knew exactly what he was doing...We left never using the unit, my husband was pretty heated.. When they tried to charge us for another month, knowing we never used it, because they watched us leave..We called corporate.. Who thankfully cancelled the bill and ended our contract.. But I want my money refunded!! YOU HAVE NO idea what kind of stress I was really under that day ( none of your business). I'd fire you for sure..Based on this I recommend you use UHAUL. They give you an excellent deal if you are using their trucks...Not to mention their professionalism..
I had a good experience renting here and I would recommend this place to others
AWESOME !! Ran into a major problem; Guys were Beyond helpful!!BLESSINGS TO YOU
I had a great experience renting here, stella was very helpful and friendly
They are clean and very helpful
Professional staff and clean site.
Great peace of mind about security, the property is very clean and maintained.
Great place to rent storage space. The staff is very friendly and helpful!
I’ve had a great experience renting here so far
Had a great experience with Stella the property manager she was very helpful, and above all patient. I will definitely be recommending her to my friends and family who are looking for storage.
**********UPDATE********** Just met Sydney today, what a breath of fresh air! My 5 Stars will STILL remain, for being a newbie we can't call her THAT anymore. What a trooper, she's very knowledgeable, courteous, helpful to Veterans and the most important thing...she had the bathroom key! (she saw me doing the "pee pee dance"). Explained and broke down availability, size, price, location, agreement, time. My gosh what a dynamo...I'm sold! In fact, she was so good we got another unit! Yup, she's a keeper! ******************** This public storage is very organized and clean. Friendly service from Shannon, very informative. Office is well organized than most PS' in Los Angeles where we moved from. LOVE, LOVE, LOVE the Holiday/Christmas decor, warm and inviting. Advice: Decorate all major holidays and I'm a keeper for life...just sayin'. LOL
I had storage here for 2 yrs and every 5 months they were raising my storage rent! Not to mention they cut my lock on my storage when I was late on my rent telling me it was going up for auction when it wasn't even a month behind and there so called auction wasn't happening for another 6wks so I had to purchase another one of there 30$ locks to lock my shed , because they cut the lock to soon! I could go on , about how horrible there corporate customer service is but simply put I wouldn't rent from them again. I gave one star cuz I had to give one in order to leave a review.
Very awesome place if you need a storage fast they have units that are in air conditioner
TJ was very nice and helpful TJ also was fast,very friendly and informative.
Good place to rent. Stella was very helpful.
I just wanted to drop a quick note about the service that I received today at this location. Brent Watson, the manager, quickly greeted me with a killer smile and provided me with great customer service. He was incredibly knowledgeable about my inquiries and went above and beyond to make sure that I was fully satisfied. His full attention and willingness to help me makes him a keeper in my book. Brent, hopefully, I'll see you again sometime. You're doing a great job, man; I really appreciate your service. =)
I had a great experience at this Public Storage! They were super helpful and informative. Very friendly. I would highly recommend this Public Storage to anyone looking for a storage unit!
Brent watson was extremely helpful and courteous. My experience was very good.
Brent and Ryan did a good job
The facility is nicely kept and the pricing is competitive. You have to buy a lock for your unit and they are about $20 and will only be good for using at public storage. You make a reservation online but it doesn't guarantee you will get a unit. It only saves your price/promotion for that unit. The storage unit will then call you and if there is still a unit available, you will be set to go. The price of the monthly rate will fluctuate with different seasons (you might be paying more in summer) even when you agreed to a certain amount. This will be your experience if all goes smooth.... However, for us, everything went wrong. We might be just the exception though. We reserved...and as we were told by the office, it was deleted by "the system". Okay so we reserved again...and showed up to our reservation time at 9:40 am Monday morning after confirming our appointment for 9:30-10:00 am the night before. The store opens at 9:30 am. We waited until 10:10 am in the baking sun with no one in sight and then went home. We came back an hour later and someone had showed up. We really wanted to use public storage for our storage needs and so we tried to work out something but wanted to talk to the regional manager to square away our concerns (as we already had a few). We called him over 7 times and left at least 3 messages over a span of 1.5 weeks. We waited for him for an 1.5 at the store where he said he would be coming. We left our number with the front desk with a message to please call and assurance from the front desk that the message would be delivered. NOTHING!!! The regional manager has "no control" over the storage unit reservations as he told the front desk. He told them that we had to go higher up. We would love to but they wouldn't give us a number. We had enough with our service with Public Storage and decided to go across the street to Uhaul. Within minutes we had the useful locks, directions to our unit, and a climate controlled, clean, and easy-to-use facility. My advice is to stay away from this Public Storage unit. Again, we could be the exception to having received poor service.
TJ was good on providing me with my storage needs.
Awesome customer service
great location for what we need, clean, easy access and good access times
Rocky start with pricing till it all got sorted out. Wish they were open longer hours
This place is amazing! Jaquelyn was so kind and gave the best customer service! She went above and beyond, Thank you!!!
Alyssa did a great job, very friendly staff very clean place I'm looking forward to writing from them.
They have great pricing and I am always impressed with the cleaning. This place sparkles!
I was charged 1,000.00 for one month since the firts mo. for is one dollar and 195.00 for every month thereafter. What happened is they misapplied my girlfriends payments of her unit and applied rhem to mine. I was only there two months do the math.
Jacqueline (I think that was her name) was super helpful and we got our unit squared away really quickly and for a great price. Thanks so much!
Clean and safe facility Jacqueline and Ryan were great!!!
He did a great job. However I am very dissatisfied with the company. I was quoted one price on the phone but that was no longer available!!!
Front desk was amazing, excellent service and jacqueline got me the best deal possible and answered all my questions accurately highly recommended.
Everyone at this location super nice and willing to help.
Place is priced really high for what you get (my 2nd storage experience in 2 years). Limited hours, lots of hidden fees. If it wasn’t for Al’s friendly service at the front, would have gotten a unit across the street at U-haul.
We had an emergency situation with our HOA and our camper and called these guys up in a bind. They were very helpful and made sure to have someone at the office available for us when we came. We had some issues towards the end with billing but it was mainly due to misunderstandings, (from me). Anyhow, the issue was promptly resolved with ease and speed. The storage facility is clean, well maintained, well lit, overall I'm satisfied with our time here.
Very good service
Don't rent from Public Storage unless you like being treated like a criminal low life...we pay these jerks almost $300×month. Only allowed access our unit during "normal" business hours, FUN when you're moving in August! But the last straw was last month. We needed tax files, it was freezing & windy that morning and we pulled the "door" down half way. About 5 mins later, one of the management sticks her head in to tell us that we aren't allowed to "hang out" in unit & must have "door" completely open if in unit!!!! This company needs to implement serious customer service training, etc. They must suck to work for as well, seems to be a new employee every other month. At great cost & time to our family, we will be relocating our things in 4 weeks. THANKS, PUBIC STORAGE!
Unbelievable customer service. I will recommend the world to use Public Storage. Thank you Jacqueline.
Jacqueline is very considerate and helpful she always helps me with my out of state payments very friendly. She has very great customer service I would recommend this location.
Dan has been a very big help in getting our storage unit. Very satisfied with the unit and the facility. Would recommend this anytime.
Property very clean and I've been provided with excellent customer service
Good facility with friendly/good management. Al at the front desk is very friendly and helpful.
Alot of hidden fees
Al was very friendly and knowledgeable about the sales that were being offered. The site is clean and feels very secured.
Very satisfied with my experience working Dan Langford. Very professional!
Dave was very thorough and accommodating. Great customer service!
Al was a very ki d man and has great customer service. The facility is very clean and we taken care of. Thank you very much!!!!
Very friendly front office Al and Michael
Nice and Fast
Our experience at this Public Storage facility was excellent. It was one third the price of nearby Life Storage. The grounds were always clean and the means of entering and leaving always functioned well. The two gentlemen staff were very accommodating. We have used storage facilities many times in various states, and this was the nicest. There are inside lights at the units which made evening work (when weather is much cooler) of sorting, finding boxes possible. Will definitely utilize them again if we need storage.
AL was wonderful. Highly recommend this place. Everything was clean and well kept. AL was nice and great
Al rocks!!! He is very accommodating. Thank you al
People are very nice. Clean. Easy pay.
The service there was good the still storage unit etc all fine. Very disappointed a cooker months into having unit once everything moved in they increased the price.
Great customer service no complaints here .
Great Customer Service!!! Sandy was extrealy helpful with our whole process of getting storage and with the move in process! Always nice to see nice smiling faces every month when we come in to make out payments! 5+ stars all the way!!
Everyone is so nice there. Great place with great people!
I needed a storage unit for the first time in my life. I was overwhelmed with downsizing and had no idea what size to rent. Sandy was very knowledgeable and was a tremendous help in picking the right size. Sandy is very pleasant and genuine. She made everything a lot less stressful ; ) . Thank u Sandy and public storage.
I was out at my new storage and I met Sandy today who works for public storage. he was out picking up the property had a nice chat with her for a few minutes very helpful
I recently signed up for a storage unit at this location, and Sandy was a joy to work with every step of the way. She was thorough in presenting me with all the necessary information, and I especially appreciated how transparent she was when going over the contract and insurance options. This is my first time ever leaving a google review, but I felt compelled to share about my great experience here. Thank you, Sandy!
My first time there police was there investigating a break in, but the staff was friendly and very helpful
Sandy was extremely courteous and really helped us today. We will tell others about this place.
Shannon is awesome. She has excellent customer service skills & went above & beyond to help me out
It was great
Sandy was very kind and helpful, would store my stuff there again in the future!
Second time using service..thanks Shannon and Amanda
Jamie was really nice and help me to finish the paper work process .... highly recommend this storage place
Shannon was Amazeballs. 2 totally enthusuastic thumbs up. This woman diserves a raise!!! Thank you for all your help!!
Shannon was absolutely amazing. I had the option between other storages and this one and the customer service I received over the phone for the others told me I would not want to be dealing with those people even though they were closer. Shannon was energetic and seemed to really enjoy her job. You could tell that customer service was a forte of hers. She was extremely friendly and accommodating and really made the process pleasant. She is an amazing employee and I definitely think more people should take the approach to customer service she has. Note to other storage facilities: train your employees to accommodate the customer! Thanks Shannon and Public Storage for being so easy to deal with.
This location is awesome! Sandy assisted us and was very thorough and knowledgeable! Great customer service experience. The pricing for the size of the storage was very affordable which is great when you are working with a tight budget! :)
Jamie is just the absolute BEST!!! So helpful and cheerful too. Really good follow through on any requests. *****. M Gunter
Jamie is so awesome. I had a brain farr and totally forgot about rent, instead of making matters worse she was extremely helpful and did everything she could to help. She has made what was once a terrible experience to not so bad after all. Thanks again Jamie your awesome.
Shannon was a tremendous help for my move! Excellent customer service skills!
We reserved a unit online and when we showed up it was looking ked but the on site manager , Sandy, did everything she could to help us. She made us laugh and had a good time throughout the process. She ended up finding a bigger unit for us to stay in and it work out for the best because we are completely moved in and had we gone with the smaller unit it would not have worked out. Long story short Sandy was alot of fun and made a crazy moving experience fun and easy.
Shannon is always super helpful. She tried calling customer service for me to get a late fee waived. She really cares!
Always helpful ..always nice ...willing to help ...anyone who is on duty has been great.Shannon has has helped me alot...thanks
THEFT at this location seems to be a normalcy. BEWARE of this location and remember the staff here ARE NOT ON YOUR SIDE! If you or anyone you know has had any theft or losses of any kind you should report it straight to the corporate office to get these employees prosecuted. Shannon had the rudest attitude when I when to visit and also was being questioned by the police. If she was any help to you or questioned if you had anything valuable I would tread with caution when leaving her and this staff in trust of your belongings. I will be reviewing this website continuously to see if there are any other victims and hopefully this ring of criminals will be brought to justice.
Nice dest ladies, Very clean.
Today I visited this Public Storage to inquire about the size garages available. Shannon took care of us and oh boy She is amazing. She showed us different sizes, showed me how to stack my stuff to gain more room. Just a great source of information. Thanks for all your help
Sandy thank you for everything today. Since the day I requested my unit everything has been so great. You and the other staff are awesome ! Thank you for everything 😀
Erika is amazing
Been at this facility with same unit for over 14 years...have found I'm paying about double what others pay at this same location....being a long time customer with this company is not a good thing....my suggestion would be to move early... WARNING......... Public Storage has only a 1 star rating with Consumer Affairs.....substantial number of negative reviews.....moreover, they are not Better Business Bureau accredited .....and they do not participate in the Consumer Affairs accreditation.....this appears to be a bad company in relation to their customers ( I am one very unhappy customer ).....what are your thoughts.....please share this.....
Over the years I've rented many units with this company. This time we were helped by Shannon. She's so helpful and really cares about making sure our stuff is protected and safe. I would recommend this facility to anyone needing storage!
We arrived at 5:59pm with about 30 seconds left to close. We had just arrived from San Antonio Texas which is about 17 hours away. Miss Erika was nice enough to open the door let us in and still purchase our storage. She was more than helpful and I will always rent from this public storage. She showed professional customer service, courteous mannerisms, and all around brightened my day. I hope that she can train others to be as great as she is.
The manager is so nice. My dad and i just recently got a unit at this location, Shannon must have seen us struggling to get our items from the truck to our storage because she brought over a cart and dolly and told us they are there to make our move in easier. She sure was a life saver...thank shannon, your a great help.
Shannon, Ryan, & David were amazing! They helped me and my mother through this move in process. I would really recommend this location to others!
Shannon was amazing today, very sweet and very helpful. Great customer service provided.
All good. Great service and customer service. Thank you
Eldon was so very helpful! The facility is immaculate. My mom's stuff will be very safe for the next month, I'm sure! Thanks guys!
They lie about rates, never call back. My rent increased under six months of me being there, was never warned or notified until my new bill was due. Manager will never call you back, no matter what anyone says. He will not help you understand or correct anything. Cube smart is 1/2 the price as public storage and much better.
Sandy in the front office is AMAZING! She took her time to make sure I knew everything involved in the move in and move out process. VERY personable and kind. A true joy to talk to. It's not often these days you meet an employee with such outstanding customer service. I will recommend this location IN PARTICULAR simply because of her. To public Service itself as a business I say, DO NOT LOSE HER! She is a true asset to your company.
Clean, friendly and efficient! I am a repeat customer! Thank you Eldon for your help!
Speedy, friendly service. Clean facility reasonable prices.
Eldon is incredible. Very nice, polite, and patient. Thank you Sir.
The property manager is super friendly and helpful. The property is always clean and always easy for me to get to my unit.
Clean and well kept. Very friendly service and reasonable prices. Stella T really went the extra mile to ensure we got exactly what we needed and gave very amiable service, in which makes us feel very welcome. We would definitely come back for future needs and would recommend to our family and friends. Thanks so much! ~Amanda and Eric
I recently stopped by and was taken care of by the property manager Eldon. He was extremely friendly and professional and very efficient in helping me with everything I needed. I was also very impressed with how clean the facility was. I will definitely recommend others if they are ever in need of a storage facility. Kindly, Steven
Check in was easy and fast. They had very friendly gentleman help us out.
Al is wondering and very helpful.
Also was great and he was definitely the reason I rented! Hire more like him.
Awesome service nice security and clean
Samantha and AL made this extremely easy and smooth. Much appreciated! Very knowledgeable and friendly.
Amazing service make sure you get al!!!! Love doing business with public storage!!
Great place to store items! Clean and carpeted, very friendly service. Could not ask for a more attentive guy then Eldon.
Very friendly staff. Al is excellent, understanding, and knowledgeable. He takes the time to explain everything in detail. He is awesome!!!
Very good service. Eldon was very nice and helpful. Return customer.
Very friendly service.
Really Helpful and nice People.
Very thorough and helpful
Wonderful service and great price for the unit.
Great place with great prices!
Our initial acquaintance was very positive with the staff but shortly after that the manager was moved to a different store and the agreement that we signed up for was not the agreement that we received. Beware when you sign up online, read the contract to see how long the cheaper price lasts. Mine only lasted for 2 months. The unit price has escalated over $100 in less than 1.5 years. I have attempted to contact the area manager but have never received a phone call back. At the moment I just want to pay my bill but no one will help me. On line does not work. Talking to the office at the location cannot help me. I think we'll move I think we'll move our storage somewhere else.
Very friendly staff Al was very knowable! Very simple and clean and personal
staff was great to work with. Easy location. Great at helping determine appropriate size. Would use again
My experience was great with danielle she was nice friendly and got right to the point.great job.
Danielle was great awesome service
AL is great. He is very helpful.
This facility is very clean. The facility was also extremely accommodating when we moved in. We were moving long distance and they were very helpful.
Definitely would use this place again! Excellent!
Great place to store your belongs, great deals like $1 for the first month and Eldon is a really terrific guy 👍🏽👍🏽
Tierra is a great asset to this location, she's very helpful, friendly and knowable. Went into to just make a payment for a friend in another state she was very cheery and smiled helped me.
Good service very communicative!!!!!! Thanks ashley...
Ashley was so helpful in every thing' with geting me my unit' I thank her very much for all she's done' Miss Morales.
Eldon was very friendly and helpful
Ashley is great.
Ashley really helped me figure out what size unit I needed.
Clean, well lit, well cared for property. Watch out for "add ons" in pricing... internet/online persons get cheaper quotes than in person, but don't allow for taxes, locks, etc. specific to each location.
Excellent service, great facility and rates! Dave was especially thorough and patient in answering our questions and showing the various units on site- truly professional and friendly!
Ashley was great
The Lady Name Ashely Is Friendly & Very Helpful .
Thank you Ashley !! Such a great location and great service!!! Ashley is the girl to deal with!! Very nice and polite!
Ashley was very friendly and efficient. Great service!
Had a hard time finding the right location for me, but landed at the 64th Abe and Bell Rd. In Glendale store# 08461. Ashly was awesome and the space was Perfect. She did a great job! Thank you
Staff is very personable and helpful.
Vicki and rene were awsome and helpfull. Thats where you wanna get a unit!
vicki is very friendly, helpful and knowledgeable. thank you for all of your help
This property is always clean and secure Vicki greets everyone with a smile
When I visited the storage facility to inquire about renting I had a great experience. The lady behind the desk, I think her name was Vicki was very helpful. She was able to help me pick what would be best for my needs and was able to answer my questions well. I was also surprised to see that the place seemed very well taken care of and neat. I will definitely be coming back and would recommend to anyone. Thanks for leaving me with a great customer experience which is hard to come by these days!
my experience at this property has been fantastic thanks to Vicki
totally recommend this property it's clean secure and Vicki is amazing
Have had a storage unit in Phoenix for 14 years...paying about 6,000 dollars in rent a year for this unit...realize how excessive this rent is. How does your experience compare as a long time loyal customer ?
Had a stressful situation and when i walked in andrea was eager to help me.she was so helpful.im ready to get this moving done.
When I walked in public storage I felt like I was welcome a woman named Vicki was so nice she told me everything I needed to know like a storage size she was very helpful in every way I will definitely recommend this storage place to all my family and friends thank you Vicki for being very knowledgeable
This location is wonderful very clean, and feels very secure. Vicki the manager is always friendly greets you with a smile every time, very professional, knowledgeable, and really shows she cares about her customers. I would highly recommend this location to anyone looking for storage.
The property is always clean and the staff is always really nice I would recommend.
I was lucky on the day I needed to find a place to store my furniture because I happened to meet Featherrae, she was very polite when I was getting quotes for different size units. She also took the time to show me the difference in sizes of units & closed the deal. I was very satisfied with her professionalism & definitely use this storage again as well as recommend to my friends. Thanks Featherrae!!!
Great service Great
Our experience with this property has been very pleasant. Vicki was such a friendly person. She left us filling very comfortable about storing our belongings.
Vicki was a great help for me!!! Had planned to go to another business but because the guy was rude i chose to find another place, and for a small increase in price and 100% better service i very happy to be using Public Storage!
I have had a great experience from this Public Storage. Vicki, is very nice, welcoming and very friendly, always treated like a friend that she hasn't seen in a long while. The facility is always clean,and managed well, and I have had no problems at all.
Vicki was extremely pleasant to work with. I had scheduled online and she walked me to the unit and made sure that it was the size that I needed for all the things I needed to store. The unit was clean and well illuminated. I also liked how she called me the scheduled day to verify my reservation. There was no issue with anything.
Vicki is a great manager and has made our experience exceptional. Her communication skills are the best. The property is clean and well cared for. All of my questions were and are answered promptly. My mind is at ease knowing that my possessions are safe and in a clean environment.
I was helping my daughter-in-law with her storage and encountered Vicki, who was extremely helpful. Her friendly attitude and knowledge were refreshing! The facilities are clean and well-managed.
Angelique was awesome. Very professional, nice and funny which always makes an experience better!
I have store things at this property for 2 years. The mgmt. has always.been great, calling with a reminder and keeping me posted about my account. This property is well kept and the lighting at night is good. Very pleasent experience for me, I would recommend them to anyone
Great communication skills and enjoy enjoy your workers time
Vicki is always very helpful and happy! She always has a smile on her face and does her job very well!
**The staff was very courteous and patient. They took the time to access several different units and areas to confirm the best fit for my storage needs. They had everything to offer their competition does with a much lower premium. I am confident in my choice.
Vicki was absolutely amazing. She was able to help me with a release and conveyance form, as well as helped me secure my things to make sure no one could access them, even if they somehow had a key. As a result, I am now assured of being able to get access to my things knowing they are safe and secure until I can get them. She was so helpful and knowledgeable that I would highly recommend this location because of her. Thanks, Vicki, your help was incredible!
Thanks Vicky for all your help. You've been really helpful and very nice to work with.. keep up the good work...
I am really impressed with the way the employees at this public storage are always so friendly and thoughtfully. I am not exactly the best renter and i am almost always late or sometimes i forget to pay my rent one month and they will give me a courtesy reminder call. which is great for me with my busy schedule, i tend to forget about it. with as many customers as they have and deal with on a daily basis, Vicki always remember me by name. Vicki is always smiling and so friendly, they are lucky to have such a good employee. Keep up the good work Vicki.
My experience is awesome everytime when I am dealing with Vicki Evans. She is pleasant and professical. Her customer service comes through and she makes sure you are taken care off. Public Storage is fortunate have a employee that takes pride serving their customers. Sincerely, Nancy Thomas
I appreciate the friendly and helpful way Vicki, the employee there, was with me and my husband. She was very knowledgeable with all that we need to rent the right size unit and supplies when it comes time for us to store our belongings. She is definitely an asset to Public Storage.
Very impressed by the security measures and the maintenance of the facility. Worry free!
I just wanted to start out and say that the manager there Vicki has been great and has provided me the best services on my prior visit to this storage place.My experience was nothing but excellence from start to finish since my 30 days that I used the storage for. I will recommend this facility to whomever is looking for a place to store there goods please come see Vicki and I am sure she will provide you all the same great services that she has provided me for my visit here in AZ.
We have had an excellent experience with this property and the folks who have worked with us. They have been very helpful and considerate during our very hectic moving experience, The main person we have worked with has been Vicky. She is a Gem! We really appreciate how she calmly set us up and guided us through the process. Her concern for the Customer is fully apparent. We Thank her and wish her All The Best!