Public Storage Self-Storage Units at 396 Prospect Blvd, Frederick, MD
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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x10'Online only price$ 59/moSmall 5'x10'- Upstairs/elevator
$ 59/mo $78Best Price Label -
4'x10'Online only price$ 60/moSmall 4'x10'- Upstairs/elevator
$ 60/mo $80Best Price Label -
7.5'x10'Online only price$ 97/moMedium 7.5'x10'- Upstairs/elevator
$ 97/mo $130Best Price Label -
10'x10'Online only price$ 118/moMedium 10'x10'- Upstairs/elevator
$ 118/mo $157Best Price Label -
10'x10'Online only price$ 129/moMedium 10'x10'- Outside unit
- Drive-up access
$ 129/mo $171Best Price Label -
10'x15'Online only price$ 147/moLarge 10'x15'- Upstairs/elevator
$ 147/mo $195Best Price Label -
7.5'x15'Online only price$ 150/moMedium 7.5'x15'- Outside unit
- Drive-up access
$ 150/mo $199Best Price Label -
10'x15'Online only price$ 162/moLarge 10'x15'- Outside unit
- Drive-up access
$ 162/mo $216Best Price Label1 unit left! -
10'x15'Online only price$ 170/moLarge 10'x15'- Inside unit
- 1st Floor
$ 170/mo $227Best Price Label -
10'x20'Online only price$ 200/moLarge 10'x20'- Outside unit
- Drive-up access
$ 200/mo $266Best Price Label -
10'x20'Online only price$ 210/moLarge 10'x20'- Inside unit
- 1st Floor
$ 210/mo $280Best Price Label -
10'x30'Online only price$ 258/moLarge 10'x30'- Outside unit
- Drive-up access
$ 258/mo $344Best Price Label
Nearby Self-Storage Locations
Self Storage Near
7396 Grove Rd
Frederick
MD
21704
Self Storage Near
8410 Broadband Dr
Frederick
MD
21701
Self Storage Near
48 Thomas Johnson Drive
Frederick
MD
21702
Self-Storage Near Frederick
Resources from the Help Center
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Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Frederick Storage Units Near I-270 and I-70
Frederick Storage Units are available near I-270 and I-70 to help you get organized in northern Maryland. This location is convenient to both Washington, DC and Baltimore, making it great for commuters.
Nature lovers don't have to sacrifice their love of the outdoors for a clean home. Grab a 5x5 storage unit and stash hiking gear, camping equipment, picnic supplies, and anything else you need to explore the nearby Frederick Municipal Forest.
Public Storage in Frederick can help you finally tackle that closet or garage cleanup you've been meaning to finish. Get holiday decor, patio furniture, seasonal clothing, sports equipment, bicycles, or extra tools out of the way with one of our 5x10 storage units. Before you know it, your home will feel like new again!
If you're downsizing, struggling with apartment living, or simply have extra furniture or outsize boxes to store, our 10x10 storage units are perfect for you. We also have 10x20 storage units for even larger hauls.
Once you've crossed storage off your list, you're just an hour away from Baltimore, where you can catch an Orioles game or visit the Watters Art Museum.
Use our eRental program to book a contactless move-in to one of our indoor storage units or outdoor storage units today and get ready to celebrate your storage win!
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 415)
Tracy was extremely friendly and and patient with helping me pick out the best space to store my things. I had a lot of questions as I am new to the storage process and she answered them all and made me feel very comfortable with my choice. Thank you Tracy!
Tracy was very helpful an very good attitude an has beautiful people skills would recommend
Tracy was very helpful and attentive today when I had to move my stuff out of my unit. She told me to have a nice day and offered to help me if I needed a place to store again. I will definitely be using public storage again in the future.
Zach was always careful to leave me messages when my account needed attention, and Tracy was very helpful when moving out. This location has an excellent focus on customer service which is refreshing:)
Jenn Zak Tracy Are The Best When Renting Storages
Jenn and Zach was the best they had the best attitudes and were very helpful. Jenn is so funny as well. I love this place.
Tracy lit I tell u what, if you need some storage Tracy got u. Shorty gave me some snacks and waters she even had the lil flavor packs. If I wasn't married I'd holla at Tracy she look like she can cook too
Amazing customer service!! Tracy was incredibly kind and helpful. After lots of moving and heavy lifting she really brightened our day! Tracy helped us get a great unit at the best rate and even offered us waters! Thank you so much for helping to make our move easy.
Very patient and professional. Answered all my questions. Clean. I'd give 6 stars if I could. Thank you to Zach.
Great customer service and Zach went above and beyond to help me find the space I needed for my things. A+
Still good
The manager there is so kind and competent! I had an easy move in day. No issues, everything works well!
Just wanted to give an update, as some places start strong and then lose their appeal! Not this facility. Always great customer service here, and the property is consistently clean and safe. Zach is fantastic to deal with.
Great overall experience- clean, accessible and very responsive office and on line support!
Tracy was absolutely amazing!!!!! She was so sweet and went out of her way to help, I was having a horrible day before I walked in there and she put a smile on my face, Thank you Ms Tracy!!!!!!!! 😊😊😊😊😊😊😊😊😊
Mrs Tracy was a great help very helpful making me understand how everything works
Jenn And Zac Are Great At What They Do! Thanks For Your Help!
Jen is Amazing!! She goes above and beyond all the time! We can always count on her.
Jenn and Zak are fantastic! Such a great help
Jenn & Zak Were Great Helping Me Get My Storage Today!
Tracy was extremely kind and attentive to our needs! She even offered us water, which we greatly appreciated. We also discussed purchasing an additional unit or bigger unit and she had all of our paperwork ready very quickly. Public Storage is lucky to have her! I have been renting a unit here for over a year and don't have any complaints Great place to store your items. Make sure you request a unit online. I believe the prices may be cheaper.
Mohamed was great very helpful and informative
Happy with the service i recieved here Zachary was very helpful an very nice . Also the place was pretty clean im satisfied
I had a wonderful experience. I went next door and got no help so I went to Publoc Storage. Tracy was a great customer service rep. She went out of her way to help me. I would highly recommend public storage!
This was my first time at public storage. Tracy was amazing, she answered all my questions and was very kind and patient. Will definitely will be coming back here!
Jen is the best! So happy with my storage unit and the customer service we received!
Great customer service!
Zak is amazing. Highly recommended.
Very nice and clean facility. The site manager is very kind, helpful, and professional. Thanks for everything.
Are there larger climate controlled units available?
I have been a highly satisfied customer for five plus years at this location! Zach and staff are always friendly, professional, and supportive with my storage and moving supply needs.
Very good customer service and helpful !
My experience here has been excellent. Zach (i think he's the manager) was very courteous and professional. Any time I needed help accessing my rental, or processing a payment, he was there for me right quick. He even gave me a hand moving in! Now that I'm in a bigger place, I no longer need the rental space, but I definitely recommend it to anyone looking for great customer service.
Zach called to check up on me and also noticed after my first visit to drop and store stuff that I didn't lock my storage unit properly. He was very courteous, and professional. The last few times I went, the loading dock area was a bit messy and it looked like the same torn up box was there for days in a row. And sometimes the entrance to the loading dock area would be left open.
there really nice best place to place storage hands down don’t waste ur money on other storages this one’s the best in frederick 🙌
I’ve been a Public Storage renter multiple times, and absolutely love the service especially by Mark who runs the office at prospect BLV. definitely better the. I haul
Easy access great experience Mark was here to greet me and show me the ropes!!
Mark was very friendly and extremely helpful! I had a few questions and he answered them all very fast and efficiently. I really appreciate his help and I will be back!
Mark was super helpful and kind enough to help me out with the whole process of getting what I needed
The staff is friendly and always helpful. The facility is clean and easy to get to.
I had excellent customer service coming to this public storage. Zack was very professional with my family and I, and would recommend him and his team to anyone.
This is a great place to store property. Very close to the hiway, very secure and the places are clean. I wish there were longer hours to drop things off, as I do sometimes work the late shift snd would like to move things in past 9pm, however, aside from that, I have no criticisms. The property manager, Zach, I believe, is very polite and professional. Offered help several times and is responsive when I leave messages. I recommend using this facility and if I move again, this will be my spot.
Zack was a great help ! Very professional and pleasant. Storage is clean also
Good experience. Both property manager Mark and Zach are friendly and very helpful. They try to help you out where ever they can. I had no issues with them.
Great people to work with!
Mark was excellent with his customer service, he is an asset to your company. Great job Mark
This here is Mark G. I've been at public storage for 2 years me Mark G was most polite and respectful! Five stars for Mark G!
10/10 Highly recommend!
The personal gave me a warm welcome and the service was great. They are always ready to help and listen my concerns. Plus their app make communication and payment more easy. You know where you stand every month. I will highly recommend Public storage at Prospect Boulevard, in Frederick.
Zach was great getting me set up!
Great staff at public storage very helpful with setting up my unit and keeping me informed of deliveries to my unit. Very happy to be storing my work supplies here for the foreseeable future!!
Best. Staff. Hands. Down. Seriously, don't waste your time and $ anywhere else. This Public Storage location has the best service in the area. Facilities and prices are comparable to others, but the guy who runs this place goes the extra mile.
Clean, well maintained facility. The customer service provided by the manager, Zak, was exceptional. I recommend this Public Storage facility to all in the area.
Zak was so helpful from start to finish. Facility and lot were clean and well maintained.
Cliff 2as a tremendous help, and he was also very considerate and kind. I highly recommend this man for great service!!
We had a wonderful experience—extremely professional and great customer service!
Zach is always helpful, always nice.
Amazing help! 👏 if I could give 10 stars o would
Zach was amazing help thank you guys so much
Just got a Unit, Cliff was super helpful in getting me set up and ready
Cliff was very informative and helpful! This was my first time renting a storage unit and he made the process very easy and simple!
Cliff helped me so much. Very knowledgeable and great to work with
Thanks so for help me
Jenn Helped Me At The Grove Rd Location To Do My Rental! Thanks Again For Your Help!
I am happy to have found this location. Access is convenient and the manager is very personable.
Love this place....mr cliff was very helpful . Clean place...fair pricing...over all had a great experience with customer service....
Zach was very helpful. Affordable and convenient.
I couldn’t say enough great things about Zak. He helped me though every step of the process and made everything go so smoothly. 100% a returning customer.
Best customer service
Great customer service , Cliff explains it all.
Zachary has excellent customer service he handled my storage needs over the top I will let others know how easy it is to rent space here.
Great location. Zach is a great and friendly manager!
Had a *great* experience here. Zach helped my wife and I with a couple units to cover the gap between our move to the area and closing on our home. Friendly service makes all the difference in a difficult move!
Zak was extremely helpful and kind when it came to my girlfriend needing moving supplies
It's very easy no waiting to receive by someone know being thrilled by anybody you can just get online go ahead and pay for it they send you a code for the gate and then you go
I am off work due to this Virus. Can not receive UE yet. Due to self employment. Haven’t received that stimulus check. I asked to make some type payment arrangements. I was told have pay full amp before end of month or my items will be auctioned off. I will never use this storage unit again. I will make sure now if my family and friends never uses either. To add more stress to the community is just greed. Customer service is horrible. I was told they have show up for work so others should to. I said haven’t you heard we are in state of emergency? I have the person name spoke with but will not add here saving that for Gov office and head office. I would give zero star if could. Sad money hungry people. Cruel. I will never use this company again. And if you are trying find place to put things in storage right now I advice going elsewhere. Edit. This company did assist us and came up with a reasonable agreement after contacting head office. The people they hire in office arent always best representation of the company. I can say this company did make a reasonable payment agreement for us to exit out of the storage unit with some form of payment at a fraction of what was owed. It did take many calls. However I can say they did come through after all. Shame on the office worker that said those nasty things on phone at start of pandemic. I have since increased from one star to 4 stars. As a company i can recommend with a warning not to take what the office help says as the law of the land. If in doubt call the corporate office. People behind front desk often arent best representation of a business sadly.
This place is Great. Great Customer Service. Very Professional. Thanks. I recommend this place for anyone looking for a storage place
This is my third time renting here and something keeps me coming back. Probably Zach the property managers charming personality and solution oriented attitude. He checked in a few days after i moved in to make sure my space was the right size, and made sure to let me know how to contact him should i need anything in the future. With all public storage facilities, you can easily download their app which acts as your personalized door opener, pay your bill, read any messages and even order new spaces after hours. It’s very helpful to have both.
The manager here is very nice and helpful but the price is very high .
I came to the Frederick location with no call before hand or reservation and was looking for a unit for storage and Zach, manager of this location, helped me right away and stopped what he was doing to help. Very professional and left me with no questions because he disclosed everything right then and there. I highly recommend this location and Zach for service. Very good prices as well.
I had some of my household items in 2 storages for about 3 years. I found the manager to be friendly, professional, and very helpful during my move in and move out. If I ever had a need to store anything, I would use this facility again. Further, I would highly recommend this location as the storages are clean and well-maintained.
Great customer service!! Zach answered all our questions, very polite. Definitely recommend this place!!!
Great customer service ! Zach was very helpful. Definitely recommend this place.
This was a wonderful place. The manger, Zach, was very nice to me and my family. I hope for everyone else to have a wonderful time while there.
Everything was super simple and easy too set up. My unit was clean and Zach was really helpful in answering all my questions and making sure I was taken care of! Thx for such great customer service Zach !
This location is great! I was in a bind and had to get a unit short notice. They stayed late on a Saturday night to make sure I was setup and able to book a storage locker. There was no availability here but they set me up at a different location. Highly recommended and you will not be disappointed!
Zak was a huge help and got us a better deal!
Great and clean, management is very thoughtful and is available for any and questions and concerns. The facility manager knew me by name even though I don’t go there often at all.
Zach is a top-notch guy, knows his stuff, and is extremely customer-oriented. His quality service is what ultimately helped us decide to use this facility. We have not been disappointed!
Love this place very helpful
Well, my use of Public Storage has come to an end. Zak was extremely helpful. When the movers were finished, I left planning to return a few days later to sweep the unit and end the contract. Zak, while making his rounds saw the empty unit, swept it, and contacted me. Over the phone he was able to stop my direct payment and end the contract. My belongings were in the same exact condition as when I placed them there. The buildings are clean and well lighted I wholeheartedly recommend using this Public Storage with Zak and Linda. You will not receive better individual care anywhere else. I give them 5 gold stars!! I found Linda to be very knowledgeable and helpful as well as kind and easy to talk to. As I have been anxious about my move, her kindness really helped make my day. I'd recommend Public Storage 1oo%.
Wilma was very helpful at this location. I needed to pay my bill and had issues online so had to come into the office. Wilma waited to get off work until I could arrive.
wilma was a very helpful lady she help me with alot of thing that I was looking for in the store and she is very friendly person I would return back to the store with my friends
Wilma was very helpful and knowledgeable.
I had an excellent experience here. Manager was knowledgeable, friendly, and made sure we got a great space with no hassle.
Very personable experience
Linda was an absolute Godsend after all the issues we've had with the new storage company! She was helpful and very curteous. Your phoone support is hellish but she was a redeemer for you!
Amazing people who work here. They helped me with everything I needed especially when it came time close out my unit. The Manager Zach and Ms Linda we’re both extremely professional and caring when it came to my needs. Thank you, highly recommend.
Very pleased with the customer service provided by Zachary! He made my first storage experience smooth and easy!
Miss Nicole is AMAZING!! SHE DESERVES A RAISE. Super Attentive, kind, understanding and super helpful!!
Nicole was great! She answered all my questions and helped me with no problems!! Thank you so much Nicole
Outstanding service, friendly very informative as to what we needed to rent, offer supplies constantly making sure we were okay with unit, we had a very nice tour on the property!! Thanks Zach mngr.
Linda made it completely easy! Very friendly and very helpful. Thank you Linda!!
👍 GREAT SERVICE FROM ZACKARY!! VERY HELPFUL NEEDED!!!
Zach was very nice and friendly and answered all of my questions.
Great customer service! Unit Manager provided plenty of help to my supervisor and I when setting up our unit here. Would recommend to anyone!
Rented here twice and each time was a wonderful experience units was nice I haven't had any problems.
Fantastic place. I love the staff. So friendly! Highly recommended! Excellent as always. Keep it up!
Appreciate the excellent service Zack. On my first day we encountered a small issue and Zack fixed the situation in no time. He patiently answers any and all questions, and my moves in and out went smoothly. Highly recommend this facility for your storage needs.
Love the app for their gate access, zach is very helpful an great to work with.
Zachary, the manager, is not only nice, he's like your favorite neighbor. He explained what units were available, asked about what may be stored, and offered realistic suggestions about size—he wasn't pushing a unit that would be more than you'd need. He factored in right from the start what the price of a unit was with the required insurance—what you'd actually pay each month so there wasn't any surprise. He seemed to be very aware that people are on tight budgets these days. The entire property is clean—spotless even, no area looked rundown or in need of paint or repair, and most of all—the entire facility appeared safe and secure.
We needed a storage space to clear a bunch of stuff out of the house while we renovated. Zak at the front was super nice and very helpful. The space was good and easily accessible, and everything went very smoothly.
Great storage space ; great staff to work with concerning late fees ; great communication skills!!!!
Excellent Service and the location/grounds are very secure, staff is always on site and ready to help as well. Prices are great and you get a lot for your money. Definitely recommend Frederick Public Storage!!
Zach was great!! He was very helpful storage area was clean
It does what it supposed to do,rent you storage space,it's a bit excessive,big drawback is they don't have a customer trash dumpster like most storage company's do.
Excellent service!!
Very good experience with this storage place. Very secured for personal use, very caring staff. I would recommend this storage place to my friends and family.
Came in to make my payment and Kristen is always so helpful and sweet!!
Fantastic customer service. Kristen went above and beyond to help address all of my questions and concerns. Fair price and clean facilities.
Zak is an exceptional customer service person!
Zach was fantastic , thank you
Had a great time with Kristen. Very helpful and helped me get everything I needed. Love the customer service, great place to rent. Thank you Kristen
Always Great service, made things quick and easy, even with extra safety measures in place. Thank you Zach!
Very helpful and attentive.
Kristen and Zac has been very helpful during this crisis. It’s a clean environment and I love the location 😃
Good service, always friendly. Highly recommended.
This place is great. I made a mistake on my move in date and Zac handled the situation swiftly and professionally. What could have been a disaster was no problem. The facility is clean and organized.
I love when KRISTIN works she is the best to deal with!! Super nice beautiful person
Kristen is amazing, very helpful and constantly checks up on my rental. its a chill spot and clean. ty Kristen
Kristen was very friendly, knowledgeable, and very helpful
Recommended
Super easy and clean, Zach was very helpful and kind, definitely would recommend to anyone!
Zachary gave us amazing service and was very helpful u would highly recommend.
I was very pleased with the service provided by the manager Zachary.
Zac was very helpful at knowing how much storage space I would need showed me around facility.
Kirsten was very helpful to me today. I needed to down size my storage and she was extremely helpful with helping find the right size
Great service. Kristen was always helpful and polite. Will come back if I ever need another unit.
Thank You Kristen For The Great Customer Service!
Check-in was quick. Zach is very knowledgeable & friendly when it came to helping us out. Space was clean & easy to navigate. Check out this location for your storage needs!
Kristen's customer service was awesome. Very patient, personable and pleasant demeanor. There was no pressure or rush to make any decision. Zach was also great. Called the next business day to make certain that I didn't incur any problems during my moving process.
Nice place. Kinda dated but in the time we've been here they've made lots of upgrades. The employees are top notch. The owner is there almost everyday, and his staff obviously works to keep the place clean and give great service.
Zach was very helpful, and made the whole process quick and painless.
Kevin was great! Great service and very patience with my questions.
Very help customer rep , walked me out showed me everything even in the poor g down rain
The staff here is very friendly and helpful. The units are clean and well lit. Will definitely use again if the need arises.
Came in to make a payment and Kristen was very professional and answered all my questions. Great location and property!
Zack is a great, helpful, knowledgable. Excellent customer service. A clean and well maintained facility.
Zack is a great, helpful, knowledgable guy. Excellent customer service, fair dealings, really keeps his cool. Highly recommended. 5 stars!
Zach is the man!
Great service. Friendly staff. Consistently excellent.
Excellent customer service. Flat carts available. High ceiling. John was great!
Great service, gated, very easy and good price!
Love nicole super sweet and very funny but most of all very pleasant she is very professional and the storage place was clean i definitely give a 5 star hear
Nice looking place. Seems secure. Very nice staff. Consistently strong cushioned service. I would definitely recommend
From management to the front desk, quality service is at its finest..i feel very confident that i picked the correct company..
Jen was great. Check in was a breeeeeeeeze!
Great customer service from John
Zach was excellent and was wonderfully helpful
Zach helped us out and made everything easy. Definitely reccomend!
I had a really nice experience at this location with Kristen. She is excellent and represents this company greatly.
i had to swing by one time and kristen really helped me out, i recommended her to my friends
This place is good, customer service and everything like that was great, but I give it four stars because they have misleading advertising on their website by claiming that the first months rent is only $1. I have no idea what this really means, because the first months rent for me actually came to about $60. It was probably a BS technicality fee like “First month’s (door handle usage fee) is only a dollar!” So don’t get lured into their site and encourage this misleading advertising. A lot of people (like I was) are looking for a storage unit because of some devastating life circumstances where they lost their place to live and need to store their valuables somewhere but are strapped for cash (otherwise why wouldn’t they just keep their stuff in their own residence) and see a website claiming that their first month of rent is only $1. This would be incredible, because you’ll have a whole month to get back on your feet financially and be able to make regular payments after the first month, but this is not the case. They get you on their website with this bullshit claim and you fill out an entire form reserving your unit, and then at the end when it shows you the amount you owe and you see that it’s literally 60 times what you thought it would be, you think “well, this storage place is just as good as any, might as well take it even though it’s a lot more expensive than what I was hoping, maybe I’m just dumb and misread the advertisement.” No, you’re not dumb, this place is just clickbait.
Zach has been very helpful with check in and the unit was clean. Access is great and security seems to be top notch.
Kristen was very professional and friendly.
Excellent service by Kristen. She was most helpful
The grounds are really clean and the employees are super friendly and helpful. Thank you, Kristen, for all of your help!
Kristen & Zach were amazing my girlfriend and I were able to get the unit we wanted right away! Customer service 100%! With only a few days notice of moving Kristen & Zach we’re there to save the day!!!! Thanks so much!
Awesome place great service
Super friendly staff
The staff here is extremely helpful and the storage unit was perfect.
Staff was awesome & welcoming!🤗 Zachary was detailed and seemed genuinely concerned for our situation. This is our second time using them and in the future, when needed, they will ALWAYS be our first choice! 😍
Great customer service, I went in to check on a price for a 5×10 unit and received great assistance from kristen. I highly reccomend public storage for you next storage unit.
This is for kristen great job i give 5 stars😀🙏
So far my experience has been easy and stress free. Zach was wonderful he helped me with my two storage reservations also helped me on saving some money on package supplies. He's super nice and very professional! The storage units are clean and easy to access and your belongings are protected the gate code is easy to use and prices are reasonable. They have on site supplies which saves a trip to another store. I'm very happy I choose Public Storage. I would definitely recommend to others and would use in the future.
Zach is always great, and Kristen was very helpful during my move out weekend. Definitely recommend
Great initial service
Awesome service
Jenn was exceptionally helpful with the move out of the storage unit great customer service
Jennifer was very helpful with my visit there
Customer Service is excellent...I would recommend this place highly...employees are respectful,courteous,and friendly...you don't find that very often,but you always do at this location
Awesome staff, clean facility, in and out with no issues
Outstanding service and security. Would use them again.
Great service
I got my space here in December. I seen the online price for the unit I got and was grateful that I could have an affordable space. I've had Public Storage before but not so long term. I got an email that May 1 my storage will increase by $40! I just got it in December. They say customer service is important but affordability must not be. It's hard enough to have all your belongings in a unit, but my word financial greed is what they call an "Executive Contract" smh.
Good service..was very please!!!
Great location and service.
It is in an absolutely BEAUTIFUL location, laid back staff who were fairly attentive careful not to be over exerting themselves to assist customers and potential customers, clean facility inside and out. Not many 'available' units it seemed, a bit pricey. Not a whole lot of parking space in front of the facility, quite small for visitor parking in addition to the rental vehicles and display products featured outside. Not always easy to reach by phone.
The staff at this location are awesome their great thanks for all your help, mae Newman Jackson
I shopped around and decided to go with a promotion for a climate controlled inside storage locker. When I got there everything was up front, and they showed me the locker I would be renting. A few things that is useful to know before you get there. 1. The price of the locker doesn't include insurance. You must have insurance and it won't cost much, but it will add $10-$15? to the monthly cost of the storage unit. 2. There is a one time fee for the padlock. You can reuse it, but when is the next time you will be at a public storage facility? If you have an old one, make sure you bring it with you. It must be the special public storage padlocks; it can't be the ones you can get a Lowe's or Home Depot. 3. They will offer you plastic coverings and moisture removal products. Feel free to buy them there, but if you have any already I would bring them with you. 4. This is a "true" monthly lease. Nothing is prorated except the first month. Make sure you are out by the end of the lease to avoid getting charge for another month. 5. When getting a locker, in many cases there is limited space between the door and the wall. If you have a couch or a long table it will be extremely difficult to get it into the storage unit. Also many couches have removable backs. Look for the clipping mechanism. I did not consider the degree of difficulty of my longer items and in hindsight would have picked a storage locker that was more accessible. 6. The gate is operated with a pass code. I would take a picture of yours so you don't lose it. That's about it. No surprises with this place. I didn't have any issues.
The customer service here is awesome! We are moving out of town and this process can be so stressful but Jennifer was so helpful! She got us squared away with no issues and she was very professional! I would definitely recommend this place and ask for Jennifer!
Kristen And Jenn Are Great Managers! Every time We Come Here They Are So Nice! Kudos To You Both!!
I Called And Wanted To Ask What The Prices Were For A 5x10 Space. Jenn Answered The Phone And Was Nice And She Asked Me To Come Into She The Space So I Told Her I Couldn’t Come Until Sunday! She Said That’s Fine Another Manager Would Be Here To Answer Any Questions I Might Have. I Came In And Kristen Showed Me The Space Because I Still Wasn’t Sure About Renting! Both Of The Managers Were Very Pleasant And Great!😀
Ok
The in-office agent was knowledgeable, curtesy, efficient! She anticipated my questions and was forthcoming with answers to all of my inquiries.
Great customer service. We just moved from the south and find people are not as friendly up North but that was not the case here. Zachary was very helpful. He helped us pick out the perfect size storage unit for all of our things and made us feel welcome in our new city. I think we are going to love Maryland. I highly recommend Public Storage, the unit was clean and easily accessible and I must also mention it was almost half the cost compared to other units in Rockville. If you are looking for a storage unit this place is it. Say Hi to Zachary for us.
Not terribly bad for what it is. Our storage unit is expensive but that seems to be the name of the game. They have a gate that locks and you need a personalized pin to enter. The biggest downer about this storage unit is the access hours. I wish they allowed for 24 hour access.
Great price , found the space i needed. Kristen was a great help. 20185
I came to buy some boxes. Myana & kekeli were very respectful & helpful.
Nice friendly service staff pleasant and friendly
Really nice and helpful
Very helpful staff (Jennifer & Zach) -- clean and safe storage
Great experience with Jennifer
Jenny is a an awesome person food person to work with
What are the fees?
Zachary was awesome! He explained everything clearly. The price for our 5x10 unit is very reasonable.
Jennifer and Shamair the staff at the storage facility was the best, very helpful and friendly. I would recommend this Public Storage to all my friends and family.
Jennifer was a great help and extremely nice.
Chrissy and Zach are absolutely amazing!! Chrissy was so patient with me; helping me figure out what size I needed and where I wanted it. Also I'm LOVING the price for the 5x9 unit!! $84 a month which included the insurance coverage!!! Super happy and can't wait to declutter haha!
Jennifer was a pleasure and very helpful
Jennifer is an amazing employee at public storage. She is very professional, shows empathy, efficient and organized. Jennifer’s work ethic at public storage is above a 5 star experience.
I recommended this place to everybody who wants to keep their stuff in. The employees name Jennifer and Zach are so friendly and helpful. They make everything easy to process everything. Keep up the good work guys!
Amazing customer service!! In and out experience with concern places on the clients needs. Will rent from only public storage on prospect Blvd anytime. Also Zachary the manager made the process so much easier than we expected! Keep up the great work!
Awesome service! Jen & Zach make a great team . I love thier spirt,and the way they went out of the way to make me feel comfortable. A+++++ Highly recommend.😀👍
My customer representative was very kind and helpful. She accommodated all of my needs even when we had to change our unit to a larger storage unit.. I would recommend them.
Temperature controlled units with updated safety features and very friendly staff.
We are a business which needed storage units quickly, and the employees of Public Storage Prospect Blvd Frederick were friendly, professional and tremendously helpful. I really recommend this Public Storage location!
Very good customer service!
Came here after moving and got my storage unit pretty quickly. The people in the office are a pleasure to deal with.
Convenient, clean and well managed.
Great service. !! Love this place !!
Great experience. Zak was friendly, knowledgeable and very helpful. We selected the perfect sized storage unit for my needs and I am very pleased with the service.
This storage unit is great, love the people there. Great location and easy to access.
I tried calling them for about a week to cancel my storage unit. I was told they are experiencing phone issues due to computer system problem. Because of an issue on there end I have to pay an extra month. That's just bad business.......
Worst company and people to deal with from store associates down to customer service on the phone. The guy that is supposed to be behind the desk is always unavailable. Run do not walk way away RUN from this place. Save yourself some money and headache.
Lovely service! Very helpful and quick check-in!
Zachary has been wonderful - very helpful and friendly, great customer service!
Great outfit!
Easy and fast
Storage was great and very convenient. The staff is friendly and helpful.
The staff made it easy and very pleasant to make all necessary arrangements. The location is great and the storage unit is perfect!
Excellent service Easy
Zak is so helpful, he fulfilled all our storage needs.
Alexis helped us get the perfect storage unit in the freezing cold. She was very patient and kind to my kids and myself!
Great staff Alexis was very pleasant and helpful
Alexis and Zach are very friendly and helpful! They Made it easy for me to rent my storage unit and to move in. Thanks so much Alexis and Zach
it's okay.
Alexis and Karen are awesome help. They were both knowledgeable and friendly. They also seemed concerned about saving me added expense. I got the perfect unit. Thank you ladies, Robert
Very friendly and helpful!
Have to get out of car to put in code, roll up door to unit is very heavy to lift, seems kind of run down compared to some other storage places; But the manager is awesome and very helpful and nice!
Do you have a u it available for storage of an automobile?
Zach was excellent! He responded to every question fully and was very friendly.
Zachary was really helpful. He answered all of our questions and set us up with a storage space with a great deal! I'd recommend this place to anyone!!
The representative that I worked with Karen was very processional, friendly and knowledgeable. She helped me pick out a unit that was best fit for my needs. She made me a very happy customer!!!!
Great storage options with a great price. Even though my unit was on the second floor, interior, they have plenty of carts with a roomy elevator. Very accommodating! Thank you!
It didn't work out for us to lease a space here, but the Manager, Zach, was super helpful. He answered all our questions and proved great service, even after he knew we wouldn't be his customer. The grounds looked nice and clean to.
Great service. Truat and worthy. Deff a good choice
Great customer service! Very helpful with explaining everything about renting a storage unit. The unit was clean and just what I needed.
Excellent Customer Service. Great people to work with and a clean and well maintained facility. I recommend the place for storage if you are in need of it.
Les recomiendo public storage muy buen servicio
Good service
Sac called me to remind me to pay monthly rent on time to prevent auction my things
We've rented at several facilities over the years. They're all more or less the same. This one seems very well maintained, and the customer service a real priority. 5 stars for Bethany and Samantha, who have both been fantastic.
Always pleased, and very good service and help when needed!
Zachary was very helpful and very courteous to my needs. I really love the people here. The units are clean. Thank you Zach.
Had a great experience with Zach! He is very knowledgeable and answered all of my questions with full detail. He is also extremely friendly and personable. I am very pleased with my choice of storage facility.
Zach was very nice nice and helpful. He made sure I know all my options and was very thorough.
Zack was great, appreciate his help in getting us all set up in our unit.
Great service
Perfect and professional!
Great experience. Thanks very much. If we ever need it again we'll be back.
Great customer service!!! Zachary was very friendly and covered every detail with us.
Great Service
The rates was excellent and the staff was very polite and attentive!
The property manager was a tremendous help. I was having a hard time trying find the right place! And public storage on prospect blvd was the right one for me! 10/10!
Great service and prices! Zach was very helpful!
Highly recommended. Very good service.
Helpful staff! Bethany made sure the space fit my needs and took time to show me around. Units are well kept, clean & easily accessible.
They're the best. Thanx to Bethany.
Fantastic and amazing
Zak answered all my questions clearly and professionally. I was able to make the decisions I needed based on his input. Great sense of humor too!
Great service, very informative, reasonable and great people skills. Satisfied all my needs
Zachary takes excellent care of his customers and made my rental a breeze. Moving is stressful enough, storage was easy.
Zach was great! Everything was smooth sailing. I will be returning next time I need storage.
Zach is awesome! Didn't confuse me at all which is very easy to do!! Very thorough while still moving quickly
Not only is it well organized but John was very helpful In servicing my needs
Excellent customer service, and very accommodating when choosing the best size unit. The staff is friendly and professional. I never had any problem.
This place was secured and great staff and clean units.
Great service and help! Zack is wonderful.
Zack does a awesome job making your experience is great.
I had a good experience,
Zac is awesome. Always friendly very knowledgeable and just a nice guy. Ive been very happy renting from this location!
Excellent customer service! Highly recommend this business.
This was my 1st time using a storage, but this young man named MARC,treated me like I was long term customer. This young man's professionalism was superb. He explained everything in detail in which I had "NO", questions .(believe me that is veryyy unusual). 2nd visit; I approached Mr.Marc about letting me into my storage unit,because he allied me to keep the public storage lock on my unit until I returned with my own(he did not charge me for the lock) .this young man did not ask to ride with me to my unit(which is way in the back of the lot),instead this young man walked about a quarter mile or more to let me in my unit. So I " SALUTE YOU",MR.MARC!!!! I AM PROUD TO SEE A YOUNG MAN ,SUCH AS YOURSELF SHOW MUCH RESPECT FOR HIS JOB!!! KEEP IT UP YOUNG MAN???!!! THX FOR ALL YOUR HELP!! JOYNER & SONS TELECOMMUNICATIONS CONTRACTORS
Went in just to get quotes and see spaces. Marc was extremely knowledgeable and very friendly. He really answered all of my questions, he was very patient, offered honest advice and opinions. He made it feel like I was his priority the whole time even though I was just looking. The units I saw were clean. My entire experience was remarkably smooth and extremely satisfying, big thanks to Marc. When I am ready to commit I will be coming back to see him.
Excellent customer service from Zack would definitely recommend working with again!
Marc was very understanding and he went above and beyond to help in every way possible he should be the manager...
Was really a big help for me in time of need. The receptionist in the office , Zac made the signing process that easy and enjoyable despite my stressful moving situation. Thumbs up Zac!
Zak is the best!
Zak, was so wonderful, he stayed late because we were stuck in traffic trying to get to the storage facility. He was so kind and understanding.Made sure the unit was ready and sweep out and we could just load all the stuff. I could not have asked for a better experience. Thank you Zak, you Rock! Sapho
ZACK was a great person to meet. HE was very nice and very informative on everything all around a great experience
Great service, very informative, reasonable and great people skills
Zak was courteous knowledgeable and very professional. He did everything in his power to help us and give us the feeling that our possessions would be safe.
Love it, zachs great
Zach was AWESOME!
Zach was the best! Great customer service and a wealth of useful information. I highly recommend this Public Storage location.
Great Service, friendly and helpful
Great service
Easy to set up and the managers are very nice
He is the dude, whenever u need a storage
Staff was knowledgeable and friendly. Zach answered all our questions, gave good advice, and made sure we knew how to use all the equipment (locks, gate codes, etc.) before we finalized anything. The units were clean and well-lit. The whole experience was surprisingly enjoyable.
Great service. Easy to sign up and convenient location.
Very good customer service from both Zach and Kristi (sp?), including prompt call to follow-up after my on-line inquiry; and flexibility with sudden change in plans. Kristi was very patient answering questions and gave explicit instructions. Location is nicely maintained.
Quick easy service, Zak was great.
Great service excellent help and zach was very helpful an appreciative
First time I have had to use a storage unit - one of the managers Zach was extremely helpful and very nice. He makes me feel welcomed every time I see him. I recommend this place to everyone!
Zack was knowledgable and helpful. Highly recommended.
Zach is awesome helped me through everything very knowledgeable
High recommended!
Always a delight to come in and be blown away by Zak and Rose's excellent customer service. Without a doubt, the best customer experience every time I visit this location!
very easy
Zak was amazing, very helpful and knowledgeable on all products. Offered the best options to fit our needs. If you need someone to see for storage, Zak is your guy.
excellent and quick service :)
Zack has been a big help in finding out what would help meet my needs.
my dad rented a storage unit and Zak was really nice
Zach was the best!!! This was the easiest part of my move! Thanks a bunch! !!
Zach is superior at his job and very helpful.
Zack is awesome helped me out alot and I would recommend for friends n family
excellent in everyway!
Zachary was very helpful and pleasant. We were in and out with the right storage unit in a half hour. He encouraged us to keep him in the loop and ask for help when needed and I believe him.
Love this place!!!
Zach was very helpful and efficient. Looking forward to a good business relationship.
Quick and easy Zach is great
Zach was a nice amd professional guy.
Great guys. I always use this location
I needed a storage unit in a hurry to temporarily store some items until I had more time to organize. Zach was very helpful in trying to determine the size unit I would need to accomodate. I reserved the unit online and within minutes received a call to schedule a time to come in and complete the paperwork. When I arrived, we reviewed the facility, looked at the storage unit, and within minutes everything was complete. Clean facility, helpful staff, moving supplies available in office if you need them.
Very polite. .and very patient with my kids... ; )
Very helpful with checking out the space and getting signed up
I love public storage, I have used them many times. And Zack is awesome so helpful. Thanks!!
Awesome staff
Excellent service. Zack made sure I got a space that fit my needs. Very good experience.
Professional with excellent follow-through. Sign up and leasing went quickly, and the price was fantastic! (Be sure and check their website for online deals!) A little too much time spent during both my visits trying to sell me moving supplies, which was mildly annoying. Overall, though, a very good experience.
Best place ever!
Very pleased with my storage unit. Zack was great, he made our experience fast, easy, and stress free.
Zach is the example of how to take care of business well. Not only he's a great sales rep, he's great manager. He took care of my storage needs within minutes, showing professionalism and offered an extension of help. The location was extremely welcoming and clean. His office is immaculate and he took care of other (not so pleasant) clients with outstanding mannerism like a true business man. I highly recommend this location, a specially for the perfect client treatment by Zach.
Zak was awesomely helpful. I was crazy when I had to move and his patience and knowledge was exceptional. Highly recommended.
Zack was awesome. He got me up in running in virtually no time, excellent customer service. He even upgraded me to the next size unit when my I realized my sectional couch wouldnt fit in the original with no hesitation.
Zack was great and fast he really helped us out fast
Zak is extremely helpful and made this super easy
I enjoy the customer service provided by Zak. He is always friendly, helpful, and professional. I always receive excellent service! And a warm smile.
The staff were all very polite and helpful. Never had any issues with my unit or billing. George was especially friendly and helpful. The buildings themselves are slightly creepy but I had no problem at all with the unit.
Zach is very informative and he remembered my name which is crazy because I only saw him once in 5 months. On a serious note I would recommend this property to anyone looking for storage
Customer service is great.. Zack is I great guy wonderful help on the storage break downs and great sales person very respectful... I am 100 percent satisfied with the services
As a business owner, I can fully appreciate the phenomenal level of service that Zack provides me. He shows a genuine concern for all my needs regarding accessibility and security. He has even extended himself to arrange for additional space that was very convenient to my established storage space. With my busy schedule, the last thing I want is to worry about my storage space, and with Zack watching out for me, I don't worry. Twice now, he has kept me up dated with my account status so that I do not suffer late fees. Zack's sincerity and professionalism is THE example of outstanding customer service.
We use this space for our Local Business. I have really enjoyed the space and staff at this Public Storage Location. Everyone has always been very helpful. The only negative we have encountered is that the monthly rate goes up every year. We have had our unit since mid 2011 and with the rate increases we now pay $54 more a month than we did during our first month.
This facility is very nice. Zach has gone above and beyond in assisting me with whatever issues I have.
Zach was great. Very helpful. First time using a storage unit and all of our questions were answered and apprehensions were eased.
I had a great experience with Public Storage. Zach was the awesome man on the job the day I got my storage unit. He helped me to figure out the appropriate storage size that I need and supplied me with all the needed information regarding how I could pay to maintain my storage, and what steps I needed to take to downsize or up-size my unit. I booked my storage unit online and within minutes Zach had called to touch base with me. He gave me a tour of the property and explained all of the charges that I would expect to have. Public Storage is more affordable than the space I had at Uhaul.
After reading some reviews that i agree with, i can't say much more than the fact that'' ZACH you are the MEN
This is the best place to store your stuff in frederick. Great prices. The property manager, zack, is very friendly and professional. I have never had any problems here but whenever I had a question zack was always available. Highly recommended!!!
Love this place! Zack is always super helpful and friendly when I drop by. I know my stuff is well taken care of which is important because I live 3,000 miles away.
Very pleasant experience working with George at the Frederick site. Everything was explained (including all the paperwork), inspected the storage unit and signed the paperwork (of which there was a lot). George is a good representative of the company. He's knowledgable and very easy to work with.
George was awesome! He helped me select the perfect unit for my belongings, gave me a tour, and answered all of my questions. He really made me feel like I will be taken care of and that my belongings will be safe. The access to my unit is really convenient even though it is on the second floor. I can't wait to get settled in.
Zack was very kind and helpful. It was very convenient to get to the units (I'm disabled), it's hard for me to get around. I loved when I got the 2nd unit and it was drive up! My daughters, son-n-law, niece, nephew and friends all helped to get me packed up and stuff to storage. I hope to be out this month and I know he will help if I need assistance or questions.
I recently had my stuff (literally ALL my stuff) stored for about 2 years after I graduated school. I had never used a storage place before, so I was a bit sketched out by the idea of leaving all my stuff locked up in a different state far away from where I would be working until I moved back to Frederick. Despite my reservations, I went in and moved my stuff into storage. Maybe 11 or 12 months later I decided to consolidate my huge unit into a smaller one, meaning I took all the stuff out and crammed it methodically into a smaller unit. It took about 12 hours in hot sun and then darkness. my pregnant wife assisted me. Believe it or not, at around dinner time the manager, Zac, and his wife came out with home-cooked dinner for two and bottled water. They were genuinely nice people and I drove back to NY well-fed and honestly delighted with how my wife and I were treated. A year after all that I moved to Frederick and didn't need the unit any more, and closing out my 'account' was simple and painless. I'm leaving this review because there is a whole wide spectrum of possible customer service experiences any one person can have, and that ranges from the product, the person helping you, and the cost...this particular Public Storage place was the best price I found when I did an Internet search (the main reason I chose this place), and then I had a personable, friendly, sympathetic person provide excellent customer service, and when I looked back at my total cost for about two years of storage and insurance it was well below the cost of time and effort to move all my junk back and forth from NY instead of storing it and living with my bare essentials for a couple years. HIGHLY RECOMMENDED!!!