I needed a place to store my car in downtown for a month. Public Storage met my needs and was better pricing than some of the other lots and/or garages for this length of stay. Daniela was great assisting me with the details and getting everything completed to secure this parking spot.
They were afordable units for their size... 0 interaction unless asking questions from them or getting help... Loved it 😁
My experience so far with Ms. Danielle at Public Service has been Excellent. She went out of her way to make sure my Reservation was correct in February to being located Close to the elevator and checking on me to make sure everything was fine with my Storage. I appreciate her assistance with every step of my Public Storage process including making sure I had an additional Link to make my payments. Thank you Ms. Danielle...
Kellie
Thanks Brittany on 933 Illinois for your help
I hv appreciated any assistance i've received form them. My space & items are fine & everything fit. Thank You also for the appreciation award I received in price reduction. Thanks Rachel & Rochelle
The ladies were more than helpful and flexible. They provided great service and support. I would recommend that anyone who is in need of a storage space that this is where they should go.
Danielle was very helpful in assisting me in person explaining everything to me and in a friendly, patient way. And we had a great conversation.
Expressions of great appreciation ! This Location Is committed to customer ! Manager Rochelle is a wonderfully calm on a busy day ... Connects with every public storage client in our community In a down to earth and upmost respectful manner .
Ms. Rochelle is gifted in customer service surely!
Respectfully
Ms. B.
Manager's are very helpful with everything we needed. They both go above and beyond every time we go there.
Rachelle is awesome and very helpful with all information needed in store. Definitely recommend this facility to anyone who’s looking for storage space
Very easy, Danielle was very helpful!
5 star assistance. Danielle went above and beyond to help get us through our move. Between miscommunication with movers , lost keys , and lots of other situations , Danielle was ready to assist in any way she could and she did. The move wouldn’t have happened without her!!! The facility is clean , accessible , and in a central location in the heart of Indianapolis . Perfect for college students to store their belongings between semesters / summers . Danielle is a breath of fresh air and this facility is lucky to have her. Her kindness, calmness, and overall demeanor was needed and very much appreciated. Thank you for a job well done ! Highly recommend this facility !!!
So far this place has been a great move for me! Very reasonable rate and location is perfect being it's a block from my apt! Very helpful and friendly staff as well. Highly recommend!!!
Move in was smooth and successful. Ms. Danielle showed great customer service with follow up calls to me.
The process of getting a storage was so easy. The facility was clean and even had a dolly for my heavier items.
Rochelle was very helpful and very polite I had a good experience but public storage on North Illinois Street I would recommend all my friends and family there thanks a lot guys
Rachelle was extremely helpful and professional. I highly recommend working with her.
Rochelle she is awesome she is willing to go the extra mile and is very nice and very helpful every time that I call
My move-in was easy and the staff have been very helpful. Rochelle, the day of move-in, and Robin with a follow up call to make sure I didn't have any unanswered questions.
The manager was abit abrupt, but totally professional and helpful! From walking in the door to locking the motorcycle up was less than 1 hour. Grateful for sure!!
Rachelle was the best I couldn’t believe how cool she was . 💯💯💯
Rachelle was the best ever , she made my experience way better after talk to her and figuring out a few options for me . SHE IS THE BEST ‼️‼️‼️‼️
Robin provided excellent service
I loveed how Chris and Julia helped me get my payment down to $ 57 from $ 77 and for the next 3 months I only pay$ 27 I love these two lady's thanks again Chris and Julia for all the hard work u lady's do
Chris n Julia thanks a lot y'all help!!
Rachelle and Douglas are awesome! Very customer oriented. Great service!
It was a very easy to get a storage spot reserved and the move in was even easier. Rachelle was friendly and very helpful.
Rachelle was wonderful! She was very thorough and helped secure the best price possible!
Kensington called and checked on me if my experience with Public Storage is good! It is good
It was pretty safe and pretty good
Very friendly, excellent customer service with Daniele and Rachell! Thank you ladies for all you help :)
We had to come down here because our storage is automated. We were told that we needed to talk to someone face to face to change some things on our account. Rachelle was so wonderful and friendly. She helped us quickly and efficiently. We left the office and realized our car wouldn't start. We tried to jump it with our little portable jumper, and it didn't work. She came out and hooked us up to her own car. We sat out there talking and waiting. It still didn't work, so we all started problem solving. Rachelle definitely went above and beyond for strangers. We finally, mostly with her help, got our car started. I can not recommend her enough. She really was wonderful. Thank you, Rachelle!
Rachelle is always helpful!
Rochelle at public storage is so awesome. Customer since last year. Awesome place, always professional and Ms. Rochelle is always very helpful and has a upbeat attitude. Ty guys for a great experience.
Rachelle & Lenny are PHENOMENAL!!! Ms. Rachelle always goes above and beyond!!! She’s the BEST manager I’ve came across in a very LONG TIME!!! She’s a KEEPER 🤗🤗🤗
Been a customer since 2023 😊😊😊
Rachelle was very helpful! :)
I worked with Rachelle i will most definitely be coming back because of her she's so polite and helpful and awesome
Amazing service !! AAA++++
Even though it's always a breeze, they're Always super Duper Helpful whenever I need them, long time renter
Rachelle was the best she went above and beyond service..10 stars only deal with Rachelle..
Rachelle helped me out and basically saved my life while moving my stuff into a unit. She is the best!!!
Rachelle was so helpful and empathetic. She took the time to make sure I understood the process and had supreme customer service!
Just had a great experience speaking with the property manager Rachelle. I’m an existing customer at a different facility in a neighboring town that she oversees as well. I had multiple questions about rates and terms, a possible unit transfer, etc. The call was lengthy and involved, and Rachelle was patient, professional, and overall just very helpful. Great customer service and a positive interaction, thank you!
Hello my Nikeyia is Nikeyia into the office today to pay my bill. I spoke with a young lady name Rochelle. She did an awesome job today with me she was the best Thank you Again!!!
Rachelle is very informative and helpful thank you
After 4 days of chasing down a location that had a actual person you could talk to . Kassy was straight to the point on addressing all me needs. After her interaction, my view on Public Storage is completely different. I was on the verge of moving out of my 4 Storage units. In today's society you still need people contact especially with communication skills. I will definitely go back to Kassy to handle all my needs.
Rochelle has been so helpful helping me pick the unit that fit my needs!
I’ve had to contact Rochelle and Ben on several occasions, each time they have gone out of the way to answer my questions
Such a professional staff at this location has…Thank you guys again👍🏻
Great place to keep your stuff safe. Thank you Rachelle on helping us find the right unit.
They are very nice and clean
I wanted to take a moment to thank your manager Rachelle for her knowledgeable assistance in locating a storage suitable for my family member to utilize she was very helpful and considerate and professional in helping us she should be commended for her outstanding work and social methods in conducting business for the SelfStorage team she works the 933 N Illinois st Indianapolis Indiana location she deserves to be rewarded for awesome management skills and friendly demeanor thank you Ms Rachelle
I called to ask about sizes and prices of units for a family member looking to relocate, Rachelle was so informative and patient with my many questions! My family member will likely rent a unit when she moves!
I ordered my unit online. I’m very dimensionally challenged. But, was able to go to the front office where I was greeted by “Rochelle” and she was able to quickly get me transferred to a bigger space, With no hassle. Plus the next day the app was tweaking out when trying to access the code to get in. I again was able to receive such great customer service! She provided me options on how to get the app going again, as well as my access code. I Highly recommend it’s a very secure storage space with great service!
After a very emotional and physically challenging day, Rachelle was so nice and helpful. She went above and beyond her responsibilities and turned a bad day into a very pleasant experience! I highly recommend Public Storage to keep your belongings safe and secure. Shout out to the 933 N. Illinois Store😊 in Indy!!
10/10. Will 100% Rent here again. Rachelle is always available, timely, and helpful!
Kassy was a great help and representative
Rachelle is the greatest and helped me save a lot of money God bless her and public storage
5 star for the people and the customer service.
It just needs the elevators fixed so they don't close immediately then the place is awesome.
Clean safe and friendly !
Ms. Juin and Ms. Amanda,
Were very helpful with assisting me with understanding my account and future payments.
Thank you.
I think I just experienced the best customer service I've ever received. Rachelle is God's gift to Public Storage. She was so incredibly helpful, kind, and informative. Not to mention a personality that shines! This company is lucky to have an employee like her these days! I sure hope they appreciate her hardworking attitude and compensate her appropriately! Rachelle, you are a gem!
I attempted to rent a unit (online) at another location, but was unsuccessful. That store’s site manager, Jasmine, worked with me over the phone but ran into difficulties, so she sent me to the North Illinois St. location. Rep. Rachelle worked through challenges and was able to successfully get my unit on East Washington Street reserved. Rachelle even worked through her lunch break to get me taken care of and explained that my issues were due to technical errors. Kudos and much appreciation!
Hi to our Indiana Community , I'd like to share with you and store Supervisors of Public Storage locations ... 933N. Illinois St. Indianapolis ./ 5 stars to Ms. Rochelle for a Job well done always respectful and so knowledgeable in the business and assisting her Public Storage customers . It has also been a delightful experience with Public Storage... Location 50 Washington Pointe Drive, Indianapolis. / I absolutely give store Manager Gauge 5 stars, would give 10 stars in my experience and Opinion... Gauge shows professional and respectful concerns in assisting his customers with their storage needs. So if you live in the community or visiting, both of these Public Storage Managers Ms. Rochelle and Mr. Gauge definitely go above and beyond in customer service / support. I am. over a year . As a customer I refer both locations own with excellent down to earth, professional and respectful customer assist skills . Its my pleasure to give 5 💫💫💫💫💫 Thank you ton's manager Rochelle and manager Gauge. Thank you Public Storage. Sincerely. Respectfully, customer Ms. B.
Rachelle offered a great experience, quality customer service.
I haven't moved anything in yet, but Rachelle was a superstar while informing me about the process of acquiring a unit and helping me determine what size of storage unit I would need. She was so helpful and kind, and made the process extremely easy.
Compliments to Rachelle who went out of her way to help me in every way today! I have been having nothing but issues with the app, not being able to speak with a physical person, and getting a run around with the virtual assistant. She made up for all of that with great customer service! ⭐
Rachelle was great! Super easy, bought the unit and moved it all in within 30 minutes by myself. Super easy!
Rachelle is really great she was super helpful and nice she helped my mom tremendously 10/10 recommend
Rachelle was awesome and helpful
Rachelle was the greatest and very helpful I recommend her to get a raise
The location I rented from downtown on Illinois st. Was very polite and quick to answer any and all my questions promptly.
Rachelle was awesome and help me with returning my unit! Great service!
Rachelle and Ellie we're very nice and considerate and patient
Rochelle was so helpful, friendly and supportive.. She definitely is a 5 star employee..Quickly discovered the issue and had it fixed in minutes.. Thanks Rochelle!
Rachelle was absolutely fabulous!! Went out of her way to help and make sure everything was set up for me. She was really busy with people in the office and people on the phone but was multitasking with a smile on her face the whole time!! Great customer service!!!
Rachelle was such a good help. Nice and friendly.
Rachelle very professional and Easy going And very friendly
Rachelle was great, super quick to find me a unit. In and out in 10-15mins.
Great location and great prople to work with especially Ellie.
Rachelle was the high point of my afternoon! She basically almost knocked me down trying to give me assistance! Just the correct amount of customer service!
My experience at this location was nothing but the BEST ! Rachelle was hands down the best employee! We arrived with just one hour to spare and she not only was patient and kind but beyond helpful . We unloaded a smal truck with a few minutes to spare within close rachelle came to help me and my husband out. She makes that place run! She is friendly and understanding with all guest . Great hard worker , thank you .
I have had nothing but pleasant service and smiles. The business side is excellent. I have been here since June 2022 and I have never had a problem. Managers have always recognized me which is a plus and the carts make things easy.
Very friendly and very clean
Ellie was courteous and knowledgeable, as well as efficient.
Ellie did a wonderful job 👏
Can I just say that the two ladies that helped me and my sorority out were heaven sent! I walked in there really nervous because we were having to switch to a new storage unit and I had never had to use one before. They walked me through the process, and I left feeling like family to them:) They helped my organization save over $100 A MONTH, and helped us find a bigger unit that we were in. Couldn't have asked for a better experience... If you ever need a problem solved, Ellie and Rachelle are your girls
The girls Rachelle and Ellie are always so helpful!
Rachelle and Ellie did a wonderful job of assisting me with my storage unit situation. They were super helpful & friendly!
Rachelle was super helpful whenever I had questions. She was eager to answer them and helped me with my locker! I would recommend this place, and she made my experience so amazing! Ellie was also very helpful, and she was very awesome! They were so eager to help me and they were very kind!
Ellie and Rachel were so helpful❤️🔥
Rachelle and Ellie were both so helpful in assisting me!
Rachelle & Ellie were great & so helpful. Best place to store items in Indy!
Rachelle and Ellie were extremely helpful in helping my find a proper storage unit. Would recommend to everyone looking for storage in the Indy area!
Rachelle and Ellie were so helpful and made this and easy and smooth process! Highly recommend
I’m so thankful for Rachelle and Ellie for all of the help i received for my storage unit! they were such a help when I needed it!
Rachelle and Ellie are both amazing and helpful! I appreciate them both so much🥰
Rachelle and Ellie were literally the most helpful people I have ever had at a storage facility. I have had to use quite a few different storage facilities and they were the most helpful for sure!
Rachelle and Ellie were very helpful! Favorite storage unit ever
Ellie was super helpful when trying to get into the building!
Out of every storage facility I have used this one is by far the best. Rachelle and Ellie were so helpful!
Rachelle and Ellie were a big help!
I wish I could give more than 5 stars! Rachelle and Ellie were so kind and helpful!
Rachelle and Ellie were both so helpful!! So great, thank you!
Love this place! Rachelle and Ellie were super helpful!!
Rachelle was so helpful when I forget where my locker was!
Rachelle was so helpful when I needed into my storage unit.
RACHELLE IS SO AWESOME AND HELPFUL!!!
Great experience with Public Storage! Rachelle was such an amazing help!
Ellie and Hersey were a blessing to my storage nightmares. Highly recommend this location!
Pat is a great person and she helped ne about really quickly with a smile.
If I could have given Rachelle 6 stars, I would have. We needed a storage unit but wasn't sure what type, size, etc. Rachelle was all over it. She asked us specific and detailed questions, processed us quickly but IN NO WAY rushed us, gave us her recommended storage unit and mapped directions to the unit flawlessly. All the while, she did so with a smile on her face. Not to mention attending to the constant baragge of inbound phone calls. I'm a regular reviewer and I know quality customer service when I see it and get it and Rachelle delivered. Thank you!
Just signed up with Michele & Rachele’s professional but friendly advice. Saved me $100 with just some fine tuning to my space, location, and generous reservation date. Expecting the best going forward. Thanks u Folx.
Love the customer service I would highly recommend the storage to anybody in my family are friends I love it‼️🥰
Service was great! Rachelle was able to help me complete the reservation and it didn’t take long. Process was easy and for a good price as well.
Rachelle was great and very helpful! She was very knowledgeable and helped us find the best boxes and packing supplies for my move!
Rochelle was informative and helpful throughout the process. Awesome facility.
Rachelle was truly exceptional! I have two units and she was so patient while helping me sort things out. She was knowledgeable as well as personable. Awesome customer service!
Thomas was awesome he helped me find my storage unit and made sure that everything was okay before he left!
Super friendly, clean, and well-managed!
Rachelle is an awesome person!! She is very helpful and kind! Thank you for everything!
Our key broke off in the lock and the manager was instrumental in getting us into our unit! Rachelle and Public Storage are awesome!!!
Rachelle was very helpful and easy to deal with. She was very informative.
Rachelle was great! Very helpful with our tour!
Rachelle was fantastic!! She was very helpful and worked hard to help us!
Best storage ever Thomas was a great help
Wonderful service and space. Rachelle was a gem, very happy to be keeping my things there.
Thomas and Rachelle were so helpful!
Rochelle is Great !!! Called office Sunday afternoon memorial weekend answered phone within 3 rings and professionally answered all my questions. I will recommend this Public Storage location to all my friends looking for self storage. Thank you Dave
I was greeted by Rachelle very nice, and very helpful answering questions I had on a storage we looked at. Thank you!
Rochelle at the 933 Illinois location has truly given me the best customer service!! She has great energy and was very helpful with my move out.
Very clean storage place.. .easy process to get a storage.. .Front desk lady was very nice and helpful..
I was fortunate enough to encounter Rachelle, at this location and she was just absolutely wonderful, kind and informative about my storage unit and other questions I had. I would definitely recommend this place if you needed to stroage your things.
He is very professional and helpful need more people like him in these store
Chad & Rachelle are phenomenal they have great vibe and energy.
They help me out with question regarding my account and help me with no hesitation.
They were so funny omg this is the best storage experience ever.
With everything that is going on, with COVID it is nice to see people with real people skills and great attitude.
Great job
Super friendly staff! Chad was amazing and made a cold day a bit warmer with his cheery upbeat attitude
Chad was super helpful and helped us out with knowledge and got us in and out and promptly
Chad was such a sweetheart. I adore him, and he was very helpful and very knowledgeable about the storage rooms.
Rochelle and Chad were very helpful with helping me find a storage that fit me just right I would highly recommend Rochelle or Chad and assist me in finding a storage very helpful!
Chad was amazing and very professional..he help us when we were confused and helped us find the right unit .