10 Golden Stars for Raphael at Public Storage – Tujunga on Foothill Boulevard! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
I initially called Public Storage to reserve a storage unit, and after going through the reservation process, I realized that the location was in the Valley and simply wasn't going to be convenient for me since I reside in Palmdale. I ended up leaving that reservation and securing a unit at a facility closer to home. What happened next, however, deserves recognition.
I just got off the phone with Raphael, who took the initiative to reach out to see if I needed assistance with my reservation. Not only was he willing to help, but he actually offered to complete the entire reservation over the phone. His warmth, friendliness, professionalism, and genuine willingness to assist were so refreshing that I had to stop what I was doing, right in the middle of packing up my apartment, to make sure he knew how much I appreciated his customer service.
Let's be honest: exceptional customer service like this is becoming harder and harder to find! Raphael didn't make me feel like just another customer or another transaction. He made me feel valued, welcomed, and genuinely appreciated. Sometimes it's the little things, like a friendly voice, a willingness to go the extra mile, and someone who actually cares about helping people, that leave the biggest impression.
Raphael, I am giving you 10 GOLDEN STARS! ⭐ You deserve every single one of them. In fact, you were so pleasant that you almost made me want to move to the Valley just so I could come in and meet you in person! LOL!
I will absolutely recommend Raphael and this Public Storage location to my family and friends. If you need assistance with your storage needs, do yourself a favor and ask for Raphael. Public Storage, you have someone special representing your company. Recognize him, appreciate him, and let him know that his efforts do not go unnoticed.
Raphael, thank you for reminding me that outstanding customer service still exists. Keep being the bright spot in someone's day!
Spoke to caller on phone , seemed pleasant and helpful. Guided me thru steps to rental agreement to aquire storage space.
Thank you Logan for helping me with my payment!
Place is nice and clean. Logan was very helpful
Public Storage in Tujunga was clean, convenient, and easy to access. The rental process was straightforward, and the staff was helpful and professional.
Gracias a Jennifer muy excelente servicio 👌🏽
Public storage is great, staff is very friendly specifically Jennifer. She was very helpful when I needed help :) thank you!
Raphael is an exceptional employee who is extremely helpful in helping me initially to open my space at this location and very kind when I make payments.
I recommend this storage is very clean and the service is great there is a guy name Logan and Jennifer very nice and great service
Jennifer was very professional, knowledgeable and friendly. She gave me a run down of the unit and made sure I was able to do what I needed to do.
In addition, Logan was also incredibly knowledgeable, professional, prompt and extremely helpful. He made sure what had what I needed.
This place was very helpful with letting us know the prices and showing us spaces for our business. Very helpful staff.
Excellent service thanks to jennifer!
Excellent service. Logan was very helpful. Jennifer was also very helpful in the application process.
Jennifer has the best attitude and she has the best customer skills thank you she make it easy to complete my rental thank you
Jennifer was extremely helpful and knowledgeable. Very kind and patient. Took her time explaining everything. Much appreciated.
Great customer service thank you Jennifer
Muy buen servicio , lo recomiendo
We rented a spot online and everything went pretty smoothly when checking in. Jennifer in the office was very helpful in making sure we found everything we needed.
Jennifer was very helpful in switching units and getting everything set up
Great staff, the place is really clean and smells great
Jennifer was an absolute
pleasure to work with she was professional and courteous. Would recommend anyone to use them for your storage needs.
Jennifer provides excellent customer service. Thank you, I am grateful 🙌🏼
Jennifer made the rental process easy and stress-free. Excellent customer service!
Jennifer was the one who helped us with getting a storage and she was AMAZING! Super informative and fast to get us the perfect space. Very happy to be renting here with her!
Logan was amazing! Helped me set up my app
Logan is amazing and helped me a lot
I went to do my payment and jasmine was fast and efficient.
Raphael the manager at 6400 Foothill is 5 stars. Customer service is always top notch every time you go in the office. He will always be willing to help with all information and more knowledgeable than other local locations.
Really easy to rent. People on site are really nice and helpful. Super clean the entire lot. includes bathrooms. Not my first public storage but the best one to date..
Jennifer made getting my storage unit so simple! Very knowledgeable and explains everything perfectly!
Thank You Jasmin for helping me find the right size unit and for helping me Set up my Public storage app.
I had a great experience with Rafael. I came in before my Storage rental started to see if I could see my unit or one like it to get an idea of size. My unit is located at the location across the street and when I went by no one was there and I had no way to reach anyone, just a service to leave a message. I stopped in at this location and Rafael was SO friendly. He explained how everything worked, looked up my account and took time to show me a unit that was the same size as the one I rented. He even explained my upcoming bill to me and gave me information to help me with my move in and how to reach someone and gave me some insight on who to talk to and the timing for where the employees are. He was so friendly, his customer service was awesome and he really took his time. He was so nice and funny. He really set me at ease because I was feeling nervous after coming by and feeling like I wouldnt be able to reach anyone or have everything be automated. He's great and I hope his work is being appreciated because he definitely kept me as a customer when I had doubts.
Rafael IS AWESOME and the very best customer service. I swear!
Thank you again Rafael for your excellent and caring customers service& HELP to make it all smooth for my family with the use of Public Storage.
Not happy with price increased 151.00 for a 5 by 5 is crazy! Been with you guys for several years! Your manager Raphael is and has been very helpful very kind and always has a positive attitude!! Very hard worker . I will be leaving unit end of October. I like where im at but can't afford the increase ! Raphael is a wonderful person and does a great job! Sincerely Lisa Carbert. If your raising prices I hope you include your employee.
My fortune at public storage went from dismal to supreme. Thoughtful employees. Thanx.
It was a catastrophe the public storage abroad answering service. They ( I spoke several different people ) I requested American customer service which is my right as a customer.
They refused, and hang up on me. “They get pay for their non-customer service”
At the end of the day I get a call from Rafael doing a follow up call and he was outstanding with his professionalism, and verbal communication Rafael is the only one, who gets ⭐️⭐️⭐️⭐️⭐️ and I highly recommend a financial cash bonus or/and $2.00 race in his paycheck. Again Thank you so much Rafael ⭐️⭐️⭐️⭐️⭐️
Roxana
Rafael
We need more people like him
So helpful always willl to help.
janeth is a amazing person she has great customer service she was very helpful she took the time to check all the properties to make sure I got the best price .
Rafael is a kind and professional staff member who helped me deal with a particularly stressful situation regarding my unit (it was a storage issue which PS safely secured). I have another unit at the site across the street and Rafael reviewed that account. Seeing my payment history, he applied the Customer Appreciation Promotion, which believe me is GREATLY appreciated by me! Thank you Rafael for all your help!!!
Great Customer service, thanks so much
I had a great experience at this location after a stressful move. Michael helped me find the right size for all my stuff! Would recommend this public storage locarion.
I liked this location, it’s near my home and easy to get too. Michael helped me and was friendly and professional and helped me find something within budget
Today I have visited to Public Storage B on foothill Tujunga, front desk associate Michael was very friendly, kind, meaningful, comprehensive in his actions as he was trying to be helpful🙏🙏🙏thank you very much for your service as you trying to serve our community in high standards
Very clean and well kept storage located in a safe neighborhood! Rafael was very helpful and friendly!!! Made the move in much easier!!!
RAFAEL the property manager super friendly and excellent customer service , helped me move in smoothly and friendly to customers making as feel welcomed and valued.
Rafael made the entire process a seamless one. He made sure I got the best rate available for my space. He also went out of his way to check on me before his evening shift was over. He was kind enough to bring an extra dolly so that I’d make fewer trips back and forth. The staff at this location have always been helpful!
If I would give Michael 100 stars I will. Also, Rafael at the same place getting better than before. The reason I wasn't satisfied with Rafael before.. Public Storage @6400 Foothill Blvd. Tujunga Ca with out any reason restricted my hours from 9:30 AM to 6:30 Pm Which, supposed to be 6:AM to 9:30PM. Put yourself in my place what did you do?
Rafael Mendoza goes beyond the duty of call. He listens to your storage needs and takes care in finding the most suitable storing arrangement for you! His excellent customer service skills should be the rule of thumb for all Public Storage employees to follow. He's very professional, knowledgeable and all around pleasant. Thank you Sir, for making my first Public Storage experience a great one.
I went in here today to get a storage unit. Rafael was so nice, helpful, and has a great sense of humor. He helped me find a storage and showed me how things work around there. I was in and out of there in under 20 mins. 5 stars for Rafael!
La atencion y servisio que se me a brindado a sido exelente
Michael is a superb representative for your company. Well informed, organized, efficient, and personable.
Michael helped me find the perfect storage space and was very helpful.
Michael was great! He was professional, helpful, kind and courteous. Would highly recommend!
Very happy with Michael’s service!!
Rafael is an asset to this company, he just awesome
Michael is a great and helpful guy! He's one of the best assets for public storage!
Wow the customer service I experience during my visit was phenomenal!! Alonzo was a great help and had all the answers to my questions. Thank you so much.
Great customer service I had a couple of issues with a previous storage company and Alonzo was super accommodating he made the whole process very simple. Friendly service all of the time!
Clean property and Alonzo was very helpful and went above and beyond to help me with any questions or concerns.
Michael is a very helpful person he did answer all my questions he’s a good person
Great experience. The staff was very helpful, I had Michael assist me to my unit and answer all my questions. Easy access. Would recommend this facility
Jennifer was so helpful !!!
Thank you :)
Corinne is an awesome part of the team at my public storage she always helps out with a smile on her face and goes the extra mile
Michael was very helpful! He showed me how to use the app. Help me setup my codes and access to the gates! Thank you!
Corinne and Michael are the best workers I’ve ever dealt with. Always answer my questions are available to help. A+ service
The Mgr. Michael did an excellent job of helping us. He treated us fair and helped us tremendously. I would give him 10 stars if I could. Excellent customer service!
Corrine is the best at keeping me a happy customer!
The staff is great, answered all my questions :)
Michael is the best, very helpful.
Corrine is a polite and helful staff once again thank you.
Michael and Corinne are absolutely fabulous. A pleasure to deal with them. I will recommend this facility to everyone.
Excellent customer service provided by Michael as he made the process seemless and fun even though it was first thing in the a.m.! Thank you. Exceptionally clean facility, very quiet and pleasant location. Great prices also! You won't be disappointed renting here.
I stopped a Sunday to buy a box, Corinne’s customer service was great. A few month later I decided to rent a unit. Michael was awesome. Now I am renting a bigger unit and I highly recommend this location to anyone looking to rent a storage in this neighborhood. They have a great team of dedicated people.
Manager Michael was very knowledgeable and friendly.
It was my first time putting my stuff into storage and I was nervous. Corinne was there luckily and she made everything very easy and made sure I was happy before I left! THANK YOU!
Jennifer knowledge gave us exactly what we need in space and pricing. She did explained the pros and cons on renting a storage space.
The customer service I experienced from Corrine was amazing! I am remaining a customer because of her.
Thank you, Corrine!
Corinne and Michael were just great!
Corinne was super kind, helpful and informative throughout the process! despite my coming in just before close she was patient and showed me a few units to choose from with suggested pros and cons for each as well as helpful hints overall. great service!
Michael went out of his way to help me any way he could and I will definitely be back. He's an asset to the company and it's guys like him that make the business successful!
Definitely made the right choice of storage here. Michael was very professional with everything from showing me the the room to setting up payments. Totally recommend
I highly recommend this facility, Michael is the best! :)
Corine you for all ur help couldn't of done it without you. AAA++++
Corinna is the one to ask for help if u need it. Thanks agian for your help Corinne
Corinne was extremely helpful, knowledgeable, and friendly. Great experience!
Michael was very helpful and friendly. It’s my first time renting a storage unit so I have a lot of questions regarding the storage unit and how to access it. He was very patient and knowledgeable. Thank you Michael !
Moving is very stressful and I was so happy that I was treated with such kindness and understanding from the lady behind the counter not only did she find me everything I needed but to get my mind off the stress and laugh alittle bit was the key to help with the work ahead of me. My husband rented a space and each time we come here we look forward to seeing the employee that has been a god send to this moving ordeal. I wish everyone had the kind spirit this lady has .thank you public storage for giving us Corinne to assist us she's a breathe of fresh air
Amazing customer service Corinne was super helpful, I definitely recommend coming here for your moving supplies and storage.
I go to this facility often and it is always kept clean and tidy including the restroom. The newest employee Corrine is always running around picking up leaves and debris. Inside she sweeps mops. Thanks Corrine!!