Chris made the entire process of getting my new storage unit smooth and stress-free. He was incredibly kind, helpful, and patient. He took the time to explain how to use the elevator, show me my unit, and walk me through the best storage prep practices for keeping my belongings safe before his break. Great personality, considerate, and genuinely welcoming. The space is clean and secure. Excellent customer service all around!
I have had nothing but amazing customer service since I've moved in. Chris had exceptional customer service. He was very helpful and knowledgeable. I would highly recommend this public storage if in Carlsbad area
Chris was the one who helped us. He was very attentive, answered all our questions, and took the time to show us around the storage unit. I definitely recommend Chris if you are looking for a storage unit.
This location is very nice and at end of a cul-de-sac.
Then you have Tammy who loves her job and has a great smile and makes sure she walks you through the process with her color coordinated public storage orange nails.
Great location and super clean facility! Well found and made the change. Price fixed for a year! Not like my current one!!
Chris was so kind and personable. I can’t thank him enough! A true professional.
Chris was so great showing us and explaining all the options we can get!!!
And got us a great deal!!
Thanks Chris
Chris was amazing helping me out finalizing my rental. Very knowledgeable and excellent service! So glad to having selected Public Storage in Carlsbad. Great experience all around!
Great and fast work by Tomisha and Tanisha
Chris was an amazing person to work with and exemplifies what customer service can be. Great personality & was very knowledgeable. He calmed me down when I had a challenge, checked back after some time to ensure all was good. I’d hire him myself if I could. šš¾šš¾šÆ
Chris is amazing. Made the rental process seamless from start to finish. If you need storage, come here!
Chris did a great of if making it simple to rent my unit!
Christ was amazingly helpful he deserves a pay raise now......great with costumer service
Chris was amazing! Was very courteous and answered all our questions.
Chris was extremely helpful transforming my unit from a 10’ x 30’ to a 10’ x 10’.
Chris, the site manager is very helpful to show me the site and availabe.
Had such a fantastic interaction with Chris today. I had to get some forms signed for another location too far away to drive to & he knew exactly what forms I needed and got them put into my account immediately. He made the entire transaction so smooth while also helping another customer without skipping a beat.
Good service, good price.
Thanks Cris. For your attention.
I had a appointment with Chase to move in to my new storage unit. He was amazing at explaining and showing me everything I need to know. The whole process was really smooth
Chris was very helpful I'm walking me through the facility and unit.
Joseph was accommodating and provided great customer service.
Working with Neil in Carlsbad was awesome. He made it so easy.
Joseph did a great job assisting me when moving in! Excellent customer service from Joseph thank you !
One of the best storage rental experiences ever! Joseph is very professional, courteous and thorough. Also the storage units are clean and spacious. Thank you again!
Chris is absolutely amazing. He got me a great space and has a wonderful attitude. Good job to PS for hiring him
Great customer service
Thank you Joseph
Joseph did a great job. Stop me at the door while I was waiting when he came in early and helped me immediately. Thank you for the five star service Joseph.
I had an amazing experience at this public storage facility in Carlsbad. Joseph was amazing and made the whole process simple and easy to understand and he was extremely friendly. Highly recommend.
Neil helped me out with all the info and refunds moving in. 10/10 service! Super easy thank you!
I wanted to rent a parking spot in public storage. I came to public storage in 6211 corte del abeto . I was greeted by awesome gentleman JOSEPH who went above and beyond to find me the right parking spot and location. His customer service exceptionally good. For the door he greeted me in and gave whole tour of the property and found me the right parking spot. God bless JOSEPH for all the help. Six stars for JOSEPH.
Just enjoyed a conversation with Jessica while I was in my unit and she was making her rounds to keep the facility in its extremely clean condition. Answered a few questions and was a delight, a reason to rent here.
Facilities are super clean and in a good location. I like the convenience of the app for check in and access. Jessica never fails in the customer service department when the app fails!
Joseph at this Public Storage was phenomenal assisting me in renting a unit!! He is the epitome of customer service!! He walked me through the halls to find my unit, which included a thorough tour of the facility. Then clued me in on several little details about the stairwells, the entrances, the elevators, and the restrooms. Thank you to the HR staff at PS for hiring people like Joseph!! He is a five star employee!
ššššš Joseph keep up the good work!
We truly appreciate Ms. Jessica’s support. With her patience and guidance, my husband and I were able to rent the spaces we both love!
Jessica helped us out here and did great job! She’s the best!
Joseph was so helpful and went above and beyond in assisting me with autopay and monthly payments. Thank you !
Joseph made sure to answer all my questions - great service!
Joseph was really great and informative, he helped me find the right size storage unit for my needs. The process was quick and easy.
Jessica was spectacular! She helped us in Carlsbad and answered questions before we thought of them.
My experience with Joseph was fantastic as he called to walk me through the registration process in Carlsbad! He was thorough, and asked if I had any questions. Great experience!
Joseph has great customer service. He deserves a rise.
Tammyta and Vida were very helpful with my sign up, tour of facilities, and choosing the right size of space and boxes for my move in!!!
*2025 edit
Chris and Jessica helped me switch to a new unit within 24 hours. Nice and very helpful!
Jessica at Public Storage was super helpful and professional. She made the whole process quick and easy, answered all my questions, and found the perfect unit for me. Great customer service — thank you!
Chris was excellent and one of the most helpful and friendly receptionists I have had the pleasure of engaging with. I found a lot a lot of things about this company confusing and he made it make a lot more since on how to use the application and clarity on my charges.
Joseph was awesome. I had complicated cha ges and he got through them quickly and efficiently.
Great property manager and amazing facility!
Assisted by Joseph to secure and reserve a ground floor unit for my 82 year old mother. He was very thorough and friendly-great service. Highly recommend.
Never needed storage unit until today but Joseph at this location was nothing short of a live saver! Guided me through the reservation process, walked me through the building, and consulted with me! Basically a white glove service! If you’re on the fence between locations, drive the extra 10 minutes to come see Joseph! High recommended āØšš¼
Jessica was very helpful and offered quick service! Thanks a lot!!
Chris was awesome in helping me access the facility, the elevator, and he took time to help me find my unit! I was very appreciative!
Jessica is such a help and very funny!!!
Chris helped me very much on my move in day. He was spectacular!!
It's my first day at PS Carlsbad so I can only review it so far. Easy online setup, first month free and Jessica at the front desk was awesome! Everything from a friendly greeting to showing me the location of my unit and helping me locate a cart.
Jessica provided us with the absolute best service -she was great! We had a lot of questions and she had patience with us and answered everything we threw at her- she was great!
Jessica is awesome! She took the time to show us the space before we rented it and she is friendly, knowledgeable and efficient. Jessica is an asset to Public Storage. The location is convenient and clean.
Jessica in the office is terrific! I was not familiar with the building. She checked me in efficiently, helped me find my way and answered all my questions. When I found a minor roof leak into my unit on the second day, she immediately found another close by and reserved it for me, including waiving a transfer fee. She is an asset to P.S. and represents the company very well. A+++
As someone who has had nothing but horrible experiences with storage facilities I was devastated to learn I would need one again. I got everything set up online and thought I was good to go upon arrival only to be told my reservation was not active, I was prepared for the worst.... But I didn't know Jessica. She was, calm, helpful, and super understanding even through my frustrations. What I feared was going to be a time consuming check-in, or cost me additional monthly, or even having to start all over again was all squashed by Jessica's customer service. The process ended up being super easy and I was checked in ready to head to my unit within 5 minutes. The facility itself is in a really nice spot. Updated and clean with good security...
Sad to have my things in storage again but grateful for Jessica making the process easier. Ask for her!
Had a great experience at Public Storage in Carlsbad thanks to Thomas! He was incredibly helpful, especially when there was a mix-up with my reservation. Thomas was professional, polite, and took the time to make sure I knew exactly where my storage unit was and the best access points. Really appreciated his help—great to work with!
My husband and I were very impressed with Chris’s professionalism and assistance in trying to make accommodations for our storage unit. He is an asset to Public Storage.
Today reiterated why I have been loyal to Public Storage in Carlsbad for ten years. CHRIS went above and beyond to assist me with my container and gate access for container pick up. He returned my phone message promptly and with a “can do” attitude then followed up end of day to assist with my request. Outstanding service and facility! CHRIS has exceeded my expectations to the moon and back! I highly recommend this facility for anyone in need of storage!
Chris was very helpful and made an easy transition to my unit. Great job Chris!
Clerk was super nice "Chris" very helpful polite and professional love his attitude
Chris has been so helpfu, from finding a unit for us to answering all my questions! Thank you Chris!!
Chris was very helpful and made the process quick and easy
Nice and easy communication and walked me to check the storage. And make the process easy.
Daniela was amazing walked me through the whole process as a first time storage user in a very stressful time of my life. I left with a since of calm and tranquility after renting a unit . Highly recommend this place. Thank you Daniela, your professionalism and kindness meant the world to me today.
I went this location and Tom was very helpful and professional. I was looking around and saw the reviews on this place, great prices, awesome space, and very clean. Tom is a good asset to your company because I went to other storages and I had bad experience with customer service. Good job Tom thank you so much. A++
Very good experience walking into this public storage. Tom gave me good information. I was inquiring about a unit and was super friendly :) Thank you tom!
I just moved and was struggling with a couple of things so I went into the office and Jessica and Tammy were so delightful and helpful. I wasn't in a great mood from my move but by the time they were finished helping answer my questions- the day was much brighter. I'm so thankful that this is the storage facility I ended up choosing. Jessica and Tammy were so helpful and welcoming, and the facility is clean!! Makes me feel like our stuff is safe as possible. Thank you Jessica and Tammy!!
Location was clean, staff was friendly and helpful and got me exactly what I needed. Pricing was also fair.
Tammy was so sweet and helpful
She got us in and out in a jiffy
Definitely a smooth experience and will use this location again when storage is needed in Carlsbad
Special thanks to Selena for all the help and assistance! It’s so nice to have friendly staff there help run things more smoothly and enjoyable!
I have to give a shoutout to Stacey at the Public Storage in this Carlsbad location. She was there for me during a recent pickup that could have quickly gone south because of the poor attitude of the driver. Stacey went above and beyond to make sure I was in a safe space while the pickup was taking place. In an era where good customer service is getting harder and harder to find, it's comforting to know there are still people like Stacey out there. She's a keeper!
great location; two elevators to access second floor; keypad access easy with app and secure.
This place is so great I came in and they helped me immediately and fast they solved all my problems!!! TAMMY AND STACEY AND DTS AMAZING anyone who sees this post come in right away and rent from them!!
I've used this storage numerous times and very satisfied and they upgraded with app to manage access to account. Gate .elevators it's great and customer service is Excellent
Customer service was excellent.
We downsized from a 10x10 to a 10x5, and Tammy was SO helpful in making it a very smooth transition. We had some issues with the app, but Tammy was very patient and thorough, and it was very refreshing to truly get great customer service. She is Awesome!!!!!
My Life is in a 10x10.
It wasn’t planned that way — all of my stuff inside a box for the last 10 years.
But it’s S-A-F-E. If you’re looking for a home for your stuff while you look for a home for everything, then go to Public Storage in Carlsbad. It’s clean - important! It’s easy in and out. The managers, Stacey & Thomas, are top-tier in customer service. I won’t move my stuff until I have a place that’s equal to or better than my 10x10. I urge you to go with Public Storage over any other local options. Your Life deserves a temporary space that you trust enough to forget about it — for a few months, a year or even a decade.
The staff here is very friendly and helpful. They solved my problem right away with great customer service!! Special shout out to Stacey and Thomas.
Good folks, I lost my keys and Thomas got me back in ASAP
I came into the facility and was greeted by a very approachable and friendly clerk named Tammy. Tammy was very helpful and knowledgeable with what her work entails. She showed me the moving products they had for sale and even gave me the pricing of the products listed on an order form. The lobby is quite clean and orderly. It was a pleasure to go and shop at this place of business.
Bismarck C.
I walked in last week without an appointment & spoke to Lainey Rainey & took all the information; she did an excellent job explaining everything to me, so I will be back to rent for sure at the end of the month, when I'll be needing a storage unit. Thank You Lainey for all of your help!
So I went to this PHYSICAL location with a friend who was running a STORAGE. My friend was in a tough time in her life and needed good rates on the STORAGE when she went there because she had heard good things about it. I have to tell you it’s an amazing staff there they not only emphasized with my friend and what she’s going through but gave her a great rate on her storage. I remember the name Lane š¦ and another girl but I can’t remember her name ( sorry ) were amazing customer service representatives for that company. I would definitely recommend going back there. They go above and beyond to help there Customers thank you guys. You’re doing a great job.
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I had an excellent experience at Public Storage in Carlsbad. The facility is clean, well-maintained, and easily accessible. The staff is incredibly friendly and helpful, always ready to assist with any questions or concerns. I was especially impressed with their commitment to customer service, ensuring that my storage needs were met efficiently and professionally. The security measures in place gave me peace of mind knowing that my belongings were safe. Plus, at only $68 a month, it offers great value for the service provided. I highly recommend Public Storage in Carlsbad for anyone looking for a reliable and hassle-free storage solution!
I had Laney help me answered all my questions and would rent from again
Connie fue muy amigable me ayudó con mi renta y recomiendo este lugar para todas las persona que ocupen un lugar para almacenar
Friendly staff. Stored here for 10 years with no issues.
Connie was SO helpful and knowledgeable. She helped my fiance and I find the perfect storage unit for us, and guided us easily through the process! We are so grateful we got to work with Connie!!!! She deserves 10 stars!!!
Thomas was informative and very helpful. Great service.
Went into physical location to meet with Tammy- I did not have a reservation or appointment so I asked her a few questions and she was helpful. I missed our Noon appointment physically but called in and spoke to Suzanne that refused to give me rates for month of July- August or September? Suzanne transferred me off to some department where the associate did not know what was going on? Tammy followed up with me later in day to reinforce that both herself and the company take care of their customers and give me the best rate possible going forward! Thank you Tammy for taking ownership.
Tammy and Connie were wonderful. I was well informed and grateful for their assistance with setting this up.
Met Heidi and Tammy; and they were nice and polite
great service. tammy was awesome!
Great storage facility incredible prices and very secure there's a security gate at both ends and the have storage parking for RVs and boats
Amazing customer service. As opposed to other storage facilities we looked into before choosing public storage, all of our questions were answered clearly and accurately UP FRONT. Stacey was awesome and very insightful. We couldn’t thank her enough for all of her assistance and friendliness in doing so! Highly recommend this specific location of public storage.
Friendly staff assisted with size of unit needed and unit looks same as when movers placed all furniture inside. Facility always clean and love the security provided. I used the app for payment, messages, etc. Easy to use. I had a great experience with this facility.
Tammy was absolutely wonderful and made it a breeze getting into my new unit. Perfect customer service!
I reserved a unit online and everything was very easy. When I showed up at the facility, Stacey helped me get set up in minutes. Five stars all the way.
Tammy and Stacey were so awesome both ladies helped me out so much great people so happy they were here when I came to this location š
Friendly service from Tammy and Stacey! Clean facility- very safe.
Excellent customer service helpful and very knowledgeable thank you
Tammy gave me such amazing customer service she made sure I was happy with my storage size even showed me soo I could get a visual representation thank you Tammy the best around !!!
Such a nice and tidy location. Tammy is so kind and informative. She made me feel secure about choosing this location.
Tammy helped me out with setting up my account and getting my storage unit. The process was seamless and Tammy was sweet. Amazing experience overall!
Great storage location and facility. Close to freeway, well lit and clean. I feel safe going to my storage space in the evening. Also very helpful staff especially Tammy! Overall good value.
Andra is amazing! She is so nice and helped us easily establish 2 storage units. All our requests were greeted with a smile.
Great location and value. Public Storage is clean, bright, and the space is perfect! I love the App for easy access which Tammy and Nancita recommended I download. They were very helpful and friendly.
Nancita was unbelievably helpful, efficient and professional. I found the facility to be clean and organized. Thanks for making the process as easy and quick as possible!
Fast and easy. Everything was ready and waiting with the click of a button.
I had the pleasure of talking to Amelia and Tammy and they were very nice, helpful, and willing to assist. The storage is clean and secured and I have no problems with this facility.
Great location, staff and price. The best storage in San Diego / Carlsbad area. Thank you
Easygoing and easy access great prices
Desiree was very helpful. The place is clean with a huge cart and elevator to make move-in easy.
Tammy was very helpful with everything I needed to get in and out of the storage facility.
Tammy is great! She is professional and thorough. She suggests much needed accessories. Facilities are clean.
Tammy and Yadira are great employees! They are patient and understanding. They listened to all my concerns and questions and never made me feel rushed or pressured.
I have had a unit here for over 7 years and then downsized and met Desiree who was super amazing and helpful with everything I needed and more! Highly recommend!
Tammy was so helpful and amazing!! Very clean and easy and simple.
Tammy is awesome. She makes you feel welcome when you come into the office and she is eager to help you find the right unit that will fit your needs. She stays on top of things at the property and addresses all concerns that may arise.
Very well kept & clean. Manager Andra is amazing! Im glad she was here to help.
Great storage, clean and professional. Staff helpful and responsive. Christian and Tammy rock!
Thank you so much Andra for all your help. I had a great experience with y'all. I will definitely send people your way. Keep up the great customer service because that's not a thing nowadays people are rude but you were amazing thank you.
Great place & the service is outstanding! Thank you to the young women in the office for making this experience easy & efficient.
Tammy is amazing! Had a great experience, Tammy was very kind and helpful. Definitely recommending this Public Storage to all my friends and family.
Huge shoutout to Tammy and Emma! I refer my Marines here when they need help with storage. Whether you need boxes, damp checks for moisture, locks, or a space to store some things….they’ve got everything covered! Thank you both for always taking care of the Marines and having such a great attitude. Semper Fidelis!
The big selling point about this Public Storage location is the assistance and personal help I received from the facility manager Kevin. The rates were satisfactory for me; however, it was the personal service I received from Kevin that made it a pleasant transaction. I am a satisfied customer! Thank you Kevin!
Kevin Provided excellent customer service and help me with all of my storage needs
I want to personally thank Anthony & Bill for providing such great service.
Public Storage is air conditioned & they provide security. The facility is the very best which I highly recommend !
Came in today to check on their availability and sizes. Three women working there. It's Saturday! They all looked happy, very busy and nobody is there but me to assist. They are wonderful and so knowledgeable. Zerena, Tammi and Jenelle (i hope i got their names right) keep up the positive attitude. Thank you!
Janelle, Tammy and zorina was so helpful and very friendly
This was so easy and Bill gave me wonderful service!!!
Fatima. was so great to me
Tammy and the crew is the most amazing and highly professional crew I have ever dealt with in my 20+ years of traveling our beautiful country and renting at a multitude of storage facilities for my business items. I actually feel blessed to have rented here with the beyond exceptional customer service that this highly qualified team offers. It is like a spa for storage units really. I was amazed at the perfection in cleanliness the team effects. My unit was perfect and highly secure. Having been broken into before ao really appreciate the reinforcement. Thank you for a remarkable and memorable experienceššš½
Marlene was awesome and professional.
Awesome experience and simple process. Friendly service from Tammy and Marlene! Fantastic service.
Amazing personal willing to help and assist you. Marlene and Tammy, you are the best. Please keep up the great work. Thanks for being so human.
Thank you Tammy for the wonderful service! Always cheerful and helpful. Come see her for your storage needs.
Thank you so much! Dominique, one of the employees was really nice and helpful! š
Update: one year ago I rented here and now I’m doing it again with professional people Tammy is super helpful and the best!!!
Staff is friendly, helpful, and professional. Storage units are clean and well kept. Business is run efficiently.
The management is great! The place is clean, has great temperature control, and nice parking.
I recently had a wonderful experience with Tammy, the property manager at this location. If you appreciate dealing with a human being who genuinely cares, instead of the commonplace otherwise, I suggest you come in and talk to Tammy. She's wonderful and she will take care of you.
Scott really helped me out , I was changing from one unit to another. He took care of everything so that I was able to get it done.
Helpful and friendly staff!
Scott and Tammy were great! Super helpful and friendly.š
Clean facility and always great, friendly service.
So originally I was looking to move across the coast and I wasn't sure if I should down size or just get a unit to accommodate everything. Luckily I called and Scott was ready to answer all of my questions in terms of pricing and sizes. Very friendly and understanding of my situation. 6/5 stars if I could. Hours of accessibility are widely available. Looking forward to my travels and a piece of mind!
Super helpful. Safe area for car storage. App is super convenient and easy to use.
Tammy and staff have always been very pleasant and helpful. Been there for years and will stay!