I needed a storage unit quickly and Shana was so helpful and professional!! She made it a great experience
Shana was on-point! She understood my emergency moving needs and set me up. Plus, she held no information back so I knew right away and up front what I'd be paying.
Shana's definitely a keeper as far as crew goes. Treat her well!
Shana was very helpful and informative. Smoother process highly recommended.
Shana was had great service
Thanks Shana for all your help.
Thanks Shana for all your help getting my storage
Shana is awesome and a great help . She was
Patient and explained everything great about the promotion. Thank you very much.
Shana did a wonderful job! We are very pleased to work with public storage
Shana was real professional. She helped me get a new unit
Great service from the kiosk at store # 25611 ... Shana went above and beyond to make sure I was satisfied 😌
Great, friendly service from Shana!
Shana was very informative, nice first impression and sets you up for success as long as you listen you shouldn’t have any issues with this business. Don’t hesitate to go ask for her!
Shana was very helpful and very delightful. Great business
Thanks for your help with my storage
Shana and Harlee Thanks for all your help
Shana was incredible! I was in a high-stress, quick move situation and she walked me through everything! She talked to me and shared anecdotes that calmed me down. And when my arthritis didn't allow me to open my locker she was there to help! I can't praise her enough - she made a potentially very bad experience into a great new re
Shana helped me out with some complicated matter and was super super helpful. Thank you :)
Milo, Rebecca are extremely friendly, helpful, accommodating and expedient and great cs experience. I'm satisfied. thank you so much to public storage and staff!👌☺️
They stored my stuff! Great!
Elle got me set up and in a unit quick!
I came with the manager Shana she was great with customer service thank you so much
Great location very convenient to pull up load and unload. Shana that works Front desk is great. She helped me replace a lightbulb in my unit and help me access my unit when I had issues.
Emilio was very heblpful,thanks Emilio
Shana was super helpful and nice. She helped us with our storage until and getting set up online. She did a wonderful job.
Renting space here made moving so so much easier than it would have been otherwise. With an unfortunate gap between leases, discounted rates, and amazing staff (thank you Shana!!!!), Public Storage helped me get through a tough few weeks. Shana made the process extremely seamless; she helped me get set up, showed me the best ways to get to my unit & was a joy to meet!
Super friendly staff that’s willing to be real and helpful. Thank you Shana for making it a pleasure experience.
Exceptionally clean properly and well gated.
I felt very safe on this property despite its location.
Questionable climate control, but as to be expected when people leave doors open while moving their things into the storage units.
Great pricing
Conveniently located
I would definitely recommend them
Shana was great.
Very professional but personable too. THANK YOU
The woman working the front office, Shana, was so, so nice and helpful! She even locked up the office for a couple of minutes so she could walk with me and show me where my unit was and how to work the lock. I’ve never had a storage unit before and she made the whole thing so easy and not stressful. The 50% off first month promotion was also great!
Thanks Shana for making my transferencia run smoothly
Shana was AMAZING!!! She got my reservation done over the phone quick and fast I’m already moving my stuff in!!! She needs a raise!!
Thanks Shana for all your help
Shanna Phillips is great and very informative and helpful. In my time of distress I had to find my first ever storage for my belongings. I walked into public storage and she made the process seem effortless. With her knowledge of the property and sizes of the units helping me decide on what type of storage unit I really needed. Her friendly personality and customer service skills need to be cloned. Thanks Shanna
Shana is very informative and very helpful. Property was very clean!! keep up the good work
Thanks Shana you were great
Leticia was super helpful!
Shana was great! Super kind and efficient.
Was very kind and helpful keep up the good work luv
My daughter is UT student and needed a storage unit for the summer. Shana was super helpful. I'm not suprised to see all the other raving reviews for this location and her excellent customer service.
Nicole was great did rental over oh fast and easy
Please give Shanna a raise. She is the best...
Shanna was wonderful to work with. Extremely
Helpful. Will be renting here going forward in Austin. Great service! Public storage on Reinli St
Went up to check on my unit, and get a secondary unit Shana was awesome and very helpful, make the process quick and easy
Thanks Shana for all your help
I stop by Public Storage regularly, and Leticia stands out every time. She’s sharp, professional, and always in control of the space—even during busy moments. You can tell she takes pride in her work and keeps things running smoothly wherever she is. Solid service every time. She was very helpful with all my questions and I'm looking forward to my next visit. 😁
Shana thanks for the help
Shana was super helpful and made the whole process quick and easy. Friendly, professional, and answered all my questions. Great experience!
Shana you are awesome.. Thanks
Shana was fantastic in helping me get everything set up and good to go. Thanks for the cheerful service!
Shana was so helpful, she made the process very easy.
Shana she did a good job helping me and I can recommend her to all my friends
Shana was incredibly nice and helpful. I moved back to Austin after being gone for almost 2 years. Initially I needed a small unit because all the rest of my things were out of town. Reinli didn’t have any small units so she helped me find one at a Public Storage nearby. When it was time, she helped me at her facility to move to a large unit. She always kept everything clean and was always very helpful. I highly recommend her and Public Storage.
Shana was super nice the whole time, made it so accessible and easy to get a unit. She made sure that we understood every term and policy, truly lovely person!
Thanks for helping me with my storage unit!! Shana !!!!!!!!
The manager Shana is truly amazing! She makes sure her location is clean and safe! Anytime I have any issue I give her a call! I have had my unit for over 2years and I love how professional she is!! I always send people her way! She is always willing to help and find a solution! Best manager ever
Shana was very helpful and informative. She was friendly and customer service was amazing.
Shana was excellent and very helpful getting my unit set up for me. She explained my insurance options and how payment would work. Very kind :)
Elle provided great service and gave a lot of good info!
Had such a great experience with Shana in the office on Reinli Street. She is beyond helpful and so kind.
Mike was helpful.. efficient.. personable.. funny.. kind.. patient and an all around knowledgeable person. He saved me $ and found the perfect storage space for my daughters things. After alllll of the day I had …It wasn’t an exasperating experience at all.
Shana you were Great. Thanks
Shana is so friendly. She deserves a 5 star review.
Had an issue with my rented space, the manager on duty Richard went above and beyond to assist me with my issue. He turned a lemon into lemonade for me today and I am truly grateful. Yea!
shana was amazing and very knowledgeable
Shana was an amazing rep! Amazing customer service and explained everything I needed to know, answered all my questions without me even having to ask. Quick service as well, highly recommend inquiring with her if you need to rent.
Shana did an excellent job getting me setup. Thank you!
Coco was super helpful today! She saved me over a hundred dollars today on late fees. I wasn’t expecting such great customer service. She went above and beyond and was super helpful! I’d recommend this location to any family or friends
Thank you so much, Shana! You made the move-out process so clear and were so helpful making sure that I know all the steps to take and when. If I ever need a storage space in Austin again, I'm coming back to Reinli Street and you!
i purchased a unit today with the help of laticia, she was very kind and helpful would definitely recommend this facility to anyone in need of a public storage unit
Rented a storage space today! Shana in the front streamlined my booking and made my experience easy! She made sure to walk me through the steps that are easily overlooked. Thank you!!
Shana was very patient with me, and was able to help me pick the right size storage unit for my needs. It's not often you find someone who's willing to take the time to explain everything. So really appreciate it!
Thanks Shana you're great
This review is just for Shana, who as customer service did a great job closing my account today.
Shana at the Reinli st location helped me out so much on a frustrating day when I had got the wrong storage unit. She went out of her way to help me get the unit I needed and was amazing! Thank you!!!
I have had a unit here for almost three years. The experience has actually been great as far as storage companies go. The employees have been very accommodating. However, I would personally like to shout out Shana. She is fantastic and goes out of her way to help out the customers 👍🏼
Harley was so helpful in explaining the promotion and lease concept
Harlee is perfect and so professional
Harlee is so patient with me and very professional he helped me sign up for the app and showed me how to use it perfectly
Shana is professional, hospitable, and warm-hearted. She handles the business well in the midst of hectic circumstances. Highly recommend
I had a fantastic experience with Shana, she provided outstanding customer service. She was super knowledgeable, fast, and efficient. She even helped me download an app on my phone. I was really impressed! It's always great to come across people who go above and beyond to help.
Shana was excellent! She gave me very useful information regarding what space would be best for me as well as what would work within my price range! I highly recommend.
Shana was very helpful and patient. Took me in at last minute and didn’t rush. Definitely the perfect person for the face of the company.
Shana was so incredibly kind and helped get exactly what we needed. She walked us through the entire process top to bottom and explained everything all while being so so kind even on a rainy Sunday. She truly went above and beyond for us and I couldn’t be happier with the service. Will definitely be recommending to others.
Shana was very helpful and nice and courteous
I've been renting a unit at this site for years and the customer service has always been top notch. A special shout out to Elizabeth who has been most helpful, always pleasant, and extremely capable. Thank you!
Very efficient even was open and made sure he was here to take cash payment. Customer service great!
Leticia was very professional and respectful
The property managers Javier and Zaida are very courteous and personable. I was able to rent a space short-term and receive the discounted first month. Checkout was a breeze. Highly recommend this location.
Leticia gave great service!
Staff was nice and helpful.
Staff is super friendly and helpful. Showed me my unit to make sure it was the right fit.
Very friendly, helped me upgrade to a bigger unit with no hassle. Thank you
Awesome company great customer service. Especially the front agent inside she is so nice and great hospitality.
Arlene was very professional and help me pick the right size unit to store my items. she also speaks Spanish. I recommend storing at this location and will be telling my friends to rent at this location.
Arlene was super helpful and made the process very easy
Donovan s was great for me educated on my unit
10/10 customer service to Mr. Donovan! He was a great help & very transparent.
Arlene was very kind and helpful. I recommend storing at this location.
Muy buen servicio , la atención de la Señora Arlene muy amable , en todo lo que pudo ayudarme ! Muy satisfecha con el servicio y ojalá y hubiera más personas como ella , que esta disputa ayudar , y sobre todo que hablen español! Muchas gracias!
Rj was really nice and helpful
RJ was super helpful and professional service
RJ was truly helpful with my transfer.
Rj helped me Witherspoon all my needs
RJ was beyond accommodating and very friendly showed me several spaces to be sure I had the perfect fit! I will definitely be using public storage again. Thanks a bunch Rj!
The new property manager gets an A+. Than you RJ
Javier is always so friendly and professional. Questions are answered in a clear and precise manner. Wish there were more like him!!!!
RJ was incredibly helpful with getting me set up with a unit. Even saved me money off the top! Knowledgeable and thorough would be two adjectives I would use to describe his customer service. Thanks RJ!
I went with a customer to rent a 12x20 space here. The attendant was super friendly, she made the process easy, the rental space was clean and we got the stuff stored.
Excellent beautiful professional
Very helpful so nice she did everything to help me . Her name is zaida thank you so much
Very nice and helpful thanks Zaida for your services
Zaina was amazing today ! Great service and smile !
Nice warehouses for short stays
Todo bien, excelente servicio por parte de Zaida.
This is my first experience in general with a storage facility and it went very smoothly. Zaida, was a kind employee who went out of her way to make sure I got what I needed. Found a spare lightbulb for me and everything. Thanks!
This storage has easy technology in place that makes visiting the units pretty simple.
So far so good ✅
It is a great place to store things, clean low price, I'm still using them
Zaida was very helpful when it came to knowing everything I needed to know about getting a storage .. she was very polite and open armed warmin I definitely would come back to the public storage
Very friendly, awesome service, helped with everything I needed. Zaida was a great helper. Recommend for anyone in the area
Natalie is a Gem: 7 out of 5 Stars! ;) Great Customer Service Skills, Pleasant, Patient & Understanding, she resolved a long-standing Problem in short order, then called me back to confirm. This gal's Goin' Places!
Lauren and Natalie truly provided me with 5 star customer service. I had been struggling online with completing my reservation but then they saved the day by calling me and sorting it all out! Amazing! Very happy! Having this type of above-and-beyond customer service makes me feel even better about selecting this facility for our storage. Thanks!
David was awesome, great customer service and professionalism was phenomenal!