Honestly only leaving a review because they were so helpful. Kept stuff here for about 18mo. Lupe the Manager is great.
The staff works so very hard at keeping this building clean and fresh. The lighting is bright and helpful down the hallways. The parking lot is also very clean and kept up well. Thank you for such a great experience! I would rent again from Public Storage at this location. Thank you to Mary who seems to know just what to do when needed. She’s the best.
Lupe is just a genuinely great person, and it shows in how he treats people.
He handles customer service in a way that is truly exceptional. It is not just about doing the job, it is how he shows up. Helpful, respectful, and consistently positive every time I have interacted with him.
I have had my unit here for about a year now and it has been a really positive experience overall, largely because of him. As someone who works as a Sales Director, I can confidently say I would hire Lupe any day. He is the kind of person every company wishes they had on their team.
Cannot say enough, good things about the property manager, Lupe. After a very stressful week of moving from another state he made the process so much easier on me in a stressful situation. All the stars for Lupe.
Always a wonder experience when I come across Latrice! She’s kind, thoughtful, thorough, and helpful!
Excellent customer service with Latrice
Lupe at the South IH Austin location has exceptional customer service and really makes me value Public Storage as my rental space provider. Very friendly and easy to work with, thank you!
Excellent service. Very accommodating!🙏🏽
Great manager on the spot
I just moved to public storage Lupe the manager was very helpful good attitude
This was my fault to begin with, but somehow I left my unit open, and it was caught by Lupe during a walk through. They will lock your unit for you, and make contact, and then need you to come into the front office to unlock the unit to make sure you lock it back yourself. I heard a voicemail after work and headed in to speak with Lupe who explained the situation, and told me it was locked up by staff. After looking in the unit literally NOTHING was missing, and I was so glad they locked it on my behalf. Getting back into the unit was a super easy process since it was during their normal business hours, but I'm so glad everything was ok, and Lupe and the staff were so kind to take care of my stuff. 10/10 experience.
Lupe the manager was great. He was helpful, knowledgeable, and very customer friendly. I would recommend anybody that needs storage to use this Public Storage.
Thanks Kelly and Latrice for getting my set up in my storage unit and showing me how it works. Made it easy!
Very smooth move-in process. Excellent help and support by Lupe at the facility. Great prices only compared to other local facilities nearby. They provided the lock at no cost nor deposit.
I had a rental at another location, I wasn't assisted at all there, ive called customer service they told me at the other location i want to transfer too the people can help me there and Lupe and Jeff were the greatest, they've helped me transfer over my current location with ease and perfect assistance i couldn't have been more grateful for them to help me I look forward to renting here with Public Storage and look forward from the assistance of Lupe!!
Lupe was super helpful and efficient in the lease. The unit was clean
Muy bien señor Lupe nos atendió muy bien muy nos ayudó muchísimo
Lupe was amazing. Great price, easy access, fast process.
Mr. Lupe has been really polite and professional help us today! We had a excellent service
I have a storage room at
Public Storage 2121 IH-35, Austin, TX.
I rented a storage room on 12/12/25.
Lupe Saldana helped me with the transaction. He is wonderful! Very accommodating, friendly, professional, & a great guy. He is also a very hard worker.
He is hands down A++++++
Lupe was an excellent resource and facility manager, incredibly kind and welcoming, going the extra mile when needed, and showing grace when I was asking not the smartest of questions!
Patrick gave me a 5 star service. He was really helpful thru the process.
I had my unit at Public Storage for several months, and everything went super smoothly. The location was really convenient and easy to access. When it was time for me to move my things out, I called to ask what I needed to do, and I got a call back right away from Lupe. He was so nice, professional, and helpful. He clearly explained what steps I needed to take to close out my account properly.
I really appreciated the great customer service and how easy the whole process was. If I ever need storage again, I’ll definitely be coming back here. Highly recommend!
Lupe has great customer Service.
I just want to say thank you to Lupe, the property manager at this location. He was extremely nice and fast at helping me resolve an issue I was having with two of my units. Great customer service! Thank you again!
This place is honestly the best storage spot in Austin. The units are super clean, no bugs or mold ever which is a big deal for me. Everything’s always working like it should, elevator runs smooth every time.
Jessica’s helped me out a bunch setting up our units—she’s awesome, super friendly and just makes the whole process easy. Lupe’s newer but he’s great too, really attentive and made sure everything went smooth. Didn’t miss a beat.
Highly recommend this place if you need storage. Can’t go wrong here.
Jessica is amazing and she helped me out immensely and she brought some much positive vibes
Misty was amazing. Rating this 5 star alone for her. She was super friendly and very transparent and helped us get in the right unit. Lupe was super conversational and a really great resource as well. Highly recommend this team!
Jessica is an amazing associate and so helpful! She was able to ensure that everything was smooth and also helped look into the pricing of my other units we use.
jessica did a wonderful job very helpful
Jessica gave me a great experience , even when I was bout hot as hell lol .
Jessica was super helpful with my questions. I was worried I would be a bother and high maintenance but I felt like helping me and providing the best experience possible for me was all that Jessica was concerned with
Came by to see some prices. Jessica was very eager to help and knowledgeable! She’s so sweet!
Jessica is awesome! Keeps the place very tidy and clean!
The person there was new but he was very helpful and professional.
Came to ask questions and see a unit I’ve been interested in, Jessica R was very friendly and knowledgeable!!
Thanks Jessica, clean place and friendly
Jessica was amazing, and helped us out with the doors and elevator when we couldn't figure it out.
Mason is very professional and helpful! Thank you so much!
Bought a storage unit from this location and Gerald helped me with everything I needed. He was quick with the process and got me where I needed to go.
Gerald was a spectacular help , very kind and perfect communication. Thank you for having a great employee part of your team !
Mason was so helpful in answering my first time storing questions. He seemed really knowledgeable and was overall helpful.
Thanks for your time and assistance.
Mason has gone above and beyond and appreciate how personable and responsive he is managing this site. Thanks for your conscientious attention!
See a very nice young lady she treated me like a professional 😎
Mason is a very professional and kind person. I’m thankful for this trustworthy new beginning with a public storage.
Jessica was amazing and super helpful!
Fabian 100% customer service 🙏🏽
Very responsive, friendly, and professional customer service. Chameka was wonderful to work with and helped me out greatly.
This review is for Mason who was working there today: He was super helpful and pleasant to work with. The best customer service specialist that I’ve dealt with at this location. Thank you, Mason!
Big shoutout to Mason in the office!!! Has a wealth of knowledge and helped in every way. Thank you so much, If anyone needs help ask for mason!!!
Thank you so so much Mason for everything you helped me with today. I would have literally lost my mind if I didn’t have you to assist me. You are definitely the best part of Public Storage!!!
Justin was an amazing help to find my new unit!
Very kind and helpful, I got a free month insurance and a discount on the monthly payment! Thank you Justin
Jessica was extremely helpful and had great customer service.
I Was having issues contacting someone from the office but Jessica helped me arrange a time for me to come and made sure to follow up with me thanks.
Jessica and Gracie were awesome, they helped out tremendously, with my complicated issue and very professional!!!
Thank you both!!!
Very Professional Loyal And Courteous Service I called in cause of a Technical Issue and An Increase in my bill immediately got it worked out
Danielle is very helpful and friendly. Fix my problem I had trying to get access to my unit. Would definitely recommend coming to this store
Brenda was really respectful and helpful to me throughout my 2 years here and helping move out thank you.
Deanna continues to help me whenever I have a question. She always has the answers I need, whenever anything pops up that I am not sure of. Always ready to provide me with excellent service!
Today is finally the day I'm moving to west palm beach Florida. I had an amazing experience with Susan. Who was very attentive, courteous and knowledgeable. I would recommend anyone to use this public storage. Because of her great attitude and professional help. Thank you Susan!
Confiable y buena protección a tus artículos
Danielle at 2121 S I-35 Public Storage was super helpful and made my experience AMAZING! Give her a raise! Thanks again Public Storage
If you need extra space to store your things and in the South Austin area, the Public Storage on IH35 and Teri is a gorgeous, spotless and air conditioned facility. It feels like a condo of storage units!
The storage manager, Shai, was thorough, explained everything and gave me a tour. I had questions and she took the time to answer with a smile, friendly, professional and extremely knowledgeable. She had many other things going on at the same time, but made you feel as you were the priority. It was a great experience from the time I walked in -- until I left.
I hope she gets a much deserved raise -- she is definitely an asset to the company and a rare gem. Hands down one of the best experiences with a business that I have had in a long time.
It was very quick and easy to get my unit at public storage. Shai was nice and very helpful in explaining everything I would need to know about the unit. She gave me a walk through of the building, walked me through their mobile app that makes everything convenient, and she seemed to care about her job which is hard to find these days. The unit was clean and the price was good. Overall a good experience. Highly recommend
Very convenient. Shai, the property manager was very friendly and helpful.
My experience with this location since it switched from LifeStorage to Public Storage has been a HUGE improvement. Shai at the front office has helped me every time I've visited my unit and is always so friendly, funny, and awesome at answering my questions because I am the worst at managing my unit haha.
Danielle has been absolutely wonderful since day one! I have packed my life into my storage unit and have been traveling a lot. It's been very stressful, but anytime I have ran into an issue or anything Danielle is right there ready to help in anyway she can! Thank you for everything, Danielle!!
The service at this location is outstanding the staff there are always courteous the manager especially. Thanks chi for all of your help
Danielle and Jessica both did a great job, great ppl!
Shai helped me navigate my first day of move-in and was really friendly! Love this place so far!
Danielle had to be the most helpful person I’ve met in a while; I’ll explain. It seems like these days, it’s hard enough to get people to work, let alone get them to go above and beyond!
Public Storage management, this is the exact employee who takes true pride in their work, and represents their company to the highest degree!
I don’t leave a ton of reviews, but I truly appreciate going above and beyond, always being polite and having a big smile on your face.
These people aren’t shown ENOUGH appreciation!
Thanks so much Danielle!
Shai helped me get my unit, very helpful positive attitude . Definitely recommend!
Great customer service, answer all questions and Concers! Thank you Danielle!
It was an easy process and Danielle was so helpful.
A good place to store all your belongings
Loved Reanna! Great service!
Daniele was super helpful and friendly at this location! I was stuck in a stressful situation and she was extremely communicative and supportive and always made me feel like a priority.
Danielle is always very friendly and willing to answer all my questions.
She has been this way from the first time that I came in to pay my bill.
I wish her the best in the future.
Tim
Staffany was awesome very helpful and polite
Stephanie was amazing she was very helpful and knowledgeable. Definitely if not a manager yet should be. My partner and myself we’re very pleased with this location and her services.
Danielle was very nice and helpful. She assisted me with my boxes to my car. Great experience here.
I’ve been renting a space here for a few months and have had a great experience. Customer service has been incredible! Special thanks to Stephanie for rushing out to offer me help with a cart while I was attempting to carry a couple of boxes on my own. I appreciate you being so attentive and kind!!
Stephanie was so helpful getting us set up with our storage unit!
I recently began renting out a storage unit at this location and its been a fantastic experience! Clean place, and even friendlier/wicked helpful staff! Huge shout out to Danielle + Stephanie at the I 35 S location. Those two were very informative and thorough when choosing which storage unit would be my best bet. There are many public storage locations I could have chosen from but because of these two ladies customer centric approach, I chose this specific site. Highly recommend!
Simply perfect and here the reason why . Location and purpose !