Sandra drove 30 minutes to let me in my unit because the person that was working went home early, she was a super sweet lady God will bless her! Thank you.
Very friendly and helpful
Aleisha is awesome! Very professional and down to earth, helpful and personable. Very valuable member of the team
Aleisha was very helpful and helped me with everything I needed she is absolutely amazing 👍🏾👍🏾
I want to write the best, most glowing review for Anthony at Public Storage! He went above and beyond to help me and was so kind. Thank you so much.
I do not recommend this place for storage needs. I’m a Pastor, myself and my helpers were constantly disrespected. I bought those people in to help me. The overall manager at that store is a rude white racist. He constantly stalked my guest and me. The reason I know is, I purposely left a lock of the door to see what he would prove to me he was a stalker. I left the storage in less than a minute I got an email saying lock up your belongings. I usually test bigots to see if they can past the test.This man didn’t pass the test. My guest was shown where the toilet was by a white guest.The white guest said they use the restroom all the time there. Black people please don’t waste your time. You will only be harassed and mistreated. They raise the rate from $200 to $300 in 2 months. This place is a rip off.
Accommodating when I needed to change units
Clean an nice room storage very well appreciate it
Thank you guys so much for the help and viewing the unit! Great customer service
Aleisha was extremely helpful and knowledgeable during our process of getting a unit. We thank you for her participation in helping us get established.
I love it wo much very professional I needed a bigger unit they helped me get a bigger one no complications everything was so smooth
Absoluty awesome Staff! Melinda was professional and helpful! Easy acess and big units!
She was really nice and helpful
Great storage facility. It is very clean and well maintained. Staff are very friendly and helpful.
The property manager here was the absolute epitome of good customer service. She was compassionate and pathetic, very knowledgeable, and went the extra mile to make sure that I was taken care of. I think of better person to be the face of the company.
Courteous and respectful customer service
Got a unit there clean and friendly staff
Aliesha was excellent in helping me determine my needs for storage.
Miss Alicia needs a raise because she's a very very lovable employee and she who she takes time and help out the customers and everything so you need to give her a raise thank you have a nice day
Very clean and secure. Need more Dollie’s and carts to transport items!
Anthony explained everything very nice and helpful.
Kandyss was amazing answered all my questions and was answered
Love this place Anthony was so helpful
Alisha was wonderful on assisting on all our needs.
Aleisha has been so helpful and professional with checking on available units and choosing units
Alicia was very kind and helpful in guiding us to a storage unit that fit our needs. The facility is clean and safe. We felt very well cared for. Thanks Alicia!!
Elisha was very kind, helpful, and curious. It was a joy working with her.
Just a normal storage place. It’s weird driving through the old Shopko.
Aleisha was EXTREMELY helpful with my first experience using a storage unit . She was extremely informative and I felt really comfortable asking any question because it was my first time she has exceptional customer service and I am happy to be a customer at this location !!!.53 ;)5
The rep name Candice was no help but when I went in to talk with the manager Anthony on site was so amazing and understanding
Aleisha was very helpful , I came in to finish paying the rest of my balance for my storage. Aleisha displayed Great customer service and was very knowledgeable. she confirmed my personal information to make sure everything was accurate. Thanks Aliesha
Thank you Aleisha & Sondra for all your help! You ladies went above and beyond!!
Alicia was very helpful in our rental process
Aleisha was super helpful with our storage needs! She made the move from Washington very smooth and easy!
Anthony was a great help!! I highly recommend this place.
Anthony was super helpful getting me set up with a rental storage unit! Much appreciated!
Awesome. Anthony was very helpful
Aleisha helped me out with everything I needed
Aleisha was extremely helpful and a pleasure to work with!
Aleisha was very friendly and helped me out when looking for different unit sizes, let me know what was available and where in the building they were so that I could pick which unit was best!
The customer service person was very friendly.
Real easy to rent. Clean facilities and very friendly staff
Alicia was great and got my
Rent lowered
Very helpful
The facility is very clean and was not busy when we were there. We were able to use a convenient dock for larger trucks which helped us move items into storage significantly. Employee was helpful and friendly.
Alicia helped me all day to swap over my unit that was very helpful. No one informed us of where a dumpsters was they then gave us 2 hours to clear out or we get charged. We did so and we're still charged.
Aleisha was amazing!! So helpful and made the process super easy
Sandy and Anthony are life savers
Representative was very help and delightful.
Helped me through the process when I was having trouble.
I enjoyed the services that was provided for me today.
Thank you for your awesome customer service Aleisha. I greatly appreciate the experience and knowledge to quickly answer my questions. Will be a pleasure to do business with you.
Aleisha was great I appreciate her so much for helping me
Very helpful at the front desk guiding us!
The manager was so nice did a will good job
Great ! Helped me change units very quick
Aleisha was very helpful with all our questions!
Great storage Aleisha was a big help!
Anthony & Alicia were very kind and super helpful!!
Thank you Anthony for all your help
Anthony took care of me very helpful
SANDRA WAS ABSOLUTELY AWESOME!!!
Sandra was very nice and accommodating and made the renting process quick and easy!
Anthiny was so helpful and patient
Great company to use for storage units.
Very happy with Anthony who got me the last available Unit I needed in the new building. Much appreciated!
It’s always nice and clean also the help Anthony is every helpful
Chris was professional and very helpful.
Chris was pleasant, and did a great job helping us pick a locker size. Account setup was a breeze
Chris was very helpful & curiosity
The employees at the facility are great only issue I have is with prices being raised especially when I planned on moving out a few weeks ago and while in the process found roaches in my unit. I asked that they refrain for upping my rent for December due to the fact I was planning on moving out in November but not I can't because I have to deal with the roach issue. The denied my request and I feel that it's just in bad taste.
Sandee is phenomenal! Awesome customer service!
Clean and well maintained at all times. Great experience.
Great service! One think about a business I always look at is there communication and every time I come here they always have good communication.
Love this place! Anthony said I was a winner!
Anthony was very friendly
Antanthony was a great help to me about the rate
Le service etait bien je vous felicite
Woww no puedo explicarte porque el tratamiento con migo yo llevo tiempo utilanzando este lugar nunca nadie me falta respeto por eso toman mi tiempo para decir un buen gracias a todos Los lider de este lugar 🫶🫶🫶💪💪
Not worth getting charged an extra 50 $ every 6 months on original price
Lindsey and Anthony is awesome 👍🏾👍🏾
It's looks nice and clean I like this a lot keep it up 5 Stars 👍🏻
There are some really smelly storage lockers at this location. Maybe we don't want to know what they are storing.
The facility is clean and well lit. Great access via the app The actual customer service 0.When you call your on speakerphone and hear people in the back that's a negative when providing customer service That's also IF you can reach someone . A cell phone that always goes to voicemail is listed on the message center (how to contact us) option. Then when you actually call the number listed on Google and select the option to speak to manager it's a Illinois number or your redirected. If you miss a payment it's never hard to communicate so it shouldn't be with general questions or concerns.
False advertising and misleading. I tried to call to cancel the account cause it don't give that option. The man at the public storage said I need to pay even if I'm not using the storage. Never accessed it or use it or even been there and can't even cancel. Smh
Kandyss was such a good help and pacient! We had some complications with purchasing online and she made us feel comfortable to ask a bunch of questions on a frustrating day. She definitely helped us. I appreciate all her help! Thank you so much!!
Very helpful and professional.
I have rented with public storage before and it was a very pleasant experience. People on the phone are very effective and helpful and the office staff are great. Kandyss at the Racine location was extremely kind and helpful and let us view the available units and helped us find the unit that would best suit our needs.
Great customer service by Kandyss
Customer service was great! Kandyss was extremely friendly and professional. She helped me pick the right size storage for my temporary needs!
Rented with Kari about two months ago. Great experience. Super clean facility.
I DID NOT WRITE THIS REVIEW. THE MANAFER AT THE TIME KARI WAS SHOWING ME HOW TO POST REVIEWS ON GOOGLE AND SHE WROTE THIS. I HAD A HORRIBLE EXPERIENCE WITH PUBLIC STORAGE! THEY HAVE SO MANY HIDDEN FEES IT WILL BANKRUPT YOU IN NO TIME!
D O. N O T. U S E P U B L I C. S T O R A G E !
Very knowledgeable and excellent customer service!!! 👌🏾👌🏾
I was assisted by Kandyss and she was awesome! She made getting the right storage unit very easy. Thank you!
Extremely helpful and knowledgeable
Kandyss was helpful! Great customer service
Enjoyed they showed me the unit before agreeing to make sure my belongings fit. Friendly service.
Great prompt service. Anthony and Kanyss provided grat customer service.
Kandyss was phenomenal! Thanks
Everything was quick and easy and transparent - Kandyss was helpful.
I'd give half a star due to the older lady that was rude and no help at all. I already stated to look for a new storage place because the last thing anyone wants to deal with is attitude when I'm just asking questions for being a new timer here.
Sandee was ending her shift and there was a problem with my storage bin. Sandee stayed late to answer all of my questions and take care of this issue.
Excellent service very clean and efficient. Sandee was very kind and attentive. The service was perfect!
Storage was clean and secure. Sandee in the office was amazing! Thank you so much
so slay, and awesome and they’re so nice and slay
Property manager was super kind and made the process quick and painless
Great people to deal with
Kei and Sandee were great. Renting was a breeze.
Pleasant experience good customer service love the attitude of the employees
Sandee was awesome. She helped me with everything I needed. This place is very clean I love my unit
Anthony was very helpful, polite and explained everything thorough. He is awesome.
Yeah I think I know who Anthony is now and I'm sure he was awesome!!!!
I recent needed some storage on short notice and Sandee saved the day… she walked me thru the process and saved me as much money as possible!!!
This place was beautiful and clean!!!
I personally recommend this place to anyone!!!
Super efficient and flexible with my need. Thank you Anthony!
Sandee was a wonderful assistant, very informative helpful and friendly.. If we would have had to do it all over again we’d choose public storage only if we could be greeted by Sandee
Kudos to public storage and people like her !
Sandee was awesome! We needed “emergency “ storage and she was extremely helpful and friendly! She deserves a big raise!
Sandee was amazing and very helpful!
Easy set up process to get a unit and their terms are also simple to go through and understand. For a short term rental, I highly recommend.
We were assisting a friend moving and we arrived at the location of the storage unit the staff was very friendly, very hospitable and helped us to get to our destination storage unit. I would highly recommend this facility to friends.
Staff was friendly and helpful. The facility and unit was clean and dry. Definitely would chose to store my stuff here.
Great service! Extremely helpful. Couldn’t ask for more in terms of a storage unit!
Anthony was amazingly helpful! Easy access. Great experience!
Anthony was awesome... nice enclosed area.
Clean.
I love that its inside and dont have to worry about any of my stuff getting ruined.
Sandee was very professional and helpful. She ensured all of my questions were answered, all of my concerns were addressed and that I was completely satisfied with the services and answers I received. She took her time with me and made me feel like a valued customer. She treated me with dignity and respect which is much appreciated! I enjoyed doing business with her!
She was very knowledgeable and helpful! Great customer service.
The facility is clean, bright and seems secure. The woman who assisted me was friendly and helpful.
To whom this may concern, Anthony generously assisted me today. He was very knowledgeable.
He showed me a couple units and assured me that my items would fit the unit that I'm going to rent. The building looks very clean and it's well lit. Thank you Anthony.
This is not the place for long term storage. $35 monthly increase the first chance they got, with the option to continue raising rates every 6 months. We chose them because of their great pricing, but there is no longer a price advantage to renting from them. It would literally be cheaper for me to make monthly payments to have a large shed built in my own backyard.
Lovely service and very helpful
Great to work with, helped get me into a larger unit asap
The experience was great and the staff working was very helpful getting our rental started
Really nice & clean. Feel really safe coming here with security on call while open. I appreciate the people @ the desk. 👍🏽✌🏾
Clean, well lit facility. Easy access to storage. Prices were increased not long after opening, so be sure you are looking at the latest pricing structure before deciding on a space.
Great place to use for storage
Anthony has great customer service and hospitality. Very knowledgeable and I appreciated his time and attention as he was great help.
This place is awesome I had some challenges and they helped me overcome them and they made it simple as somebody who doesn't even like working with phones.
Very friendly staff. In particular, Sandra was very helpful in assisting me with reserving a storage unit.
Very sweet and nice and understandable.
Very clean and well maintained
Anthony was very helpful showed us where we needed to be nice walk enjoy the company .
Gentlemen was EXTREMELY polite and very helpful. I highly recommend Public Storage.
Anthony was very helpful and explained the process very efficiently and thoroughly. He even took the time to walk us to the unit we will be getting. A great representative for your company!!!
10 out of 10 experience. Staff was extremely and made sure everything was moved safely and easily.
Simple access, and very clean.
Great customer service and clean facility!!!!
Anthony is the best thanks for your help
Really clean and Anthony was really helpful
Best rental storage in town
Very knowledgeable and helped us out a lot
So awesome works with you makes sure you have enough space and is very prompt and organized
Anthony was so helpful and understanding.. love this place
Anthony was an absolute delight! He was so helpful. I don't know what I would have did without him especially being so stressed out he was so calm and helpful I appreciate you guys so much thank you for being you!
I rented with Keri excelente help I love the service 5 stars thank you so much
Staff was knowledgeable and helpfull.
Anthony was great ? Great customer service. Helping me out every step of the way. I will definitely give more than 5 stars, he’s work and care for the customer is outstanding! Thank you again Anthony ! 🙏
Kari has been very helpful!! And accommodating when with my changes! Thank you!
Anthony was really great at his job we had a problem and he fixed it right away
Made it easy wish we would have came here first
Anthony was very friendly and knowledgeable.
very detailed about services offered and very good customer service
Extraordinary customer service and Highly recommended! Sandee went over & beyond making sure we had everything we needed. Explaining everything clearly. Highly recommended!
Kari did a fantastic job helping us. Thank you so much!
Best storage experience ever kind workers and very helpful
Kari was very knowledgeable and friendly and her customer service was amazing
Very nice friendly person running the front desk. Kari Presented herself as a very professional person and knew just what i need To provide a safe place for me to store my belongings. Also offered boxes , pedal lock, insurance etc..we even went and looked at a few of the storage units very clean I’ll be excited to start my journey with Public Storage thanks a lot Kari I enjoyed our talk it was Very nice to be doing business with you see you next month
Very nice, affordable, and trustworthy. And very up to date. No regrets. And also, some very nice people. 👍🏾
I love this public storage, the staff is great. Kari was so helpful and she put up with the multiple calls and issues and she handled them all with a smile. I will be returning and recommending others to use when in need. These one star comments definitely are bogus. This place is great.
My family and I just moved from Florida, and we were looking for a great storage facility to use, Public Storage was referred to us so we checked it out, and the results were well worth it! The lady at the front desk Mrs Kari, was extremely kind, and so very helpful. Unfortunately an incident occurred whiles being there yesterday, BUT the lady handled the situation with extreme professionalism! Although the customer was extremely rude and volatile, resulting in the police being called, still in all she held her composure and professionalism to the highest standard! I most DEFINITELY would refer anyone and everyone to this facility! You don’t find too many people who are unflappable, yet she was. Goes to show what kind of service you will be receiving from this facility! I’m excited to do business here! Thank you!!
It is truly baffling me how this place gets any good reviews at all. From the minute my family has started using this facility it has been a complete joke. Management is unprofessional and so are the employees they let them treat people however they want. They don’t know what good customer services and they could care less about the needs of their customers. Also for the review that says this place is cheap – that’s a big lie. This place is A rip off. There are much better places that give better service than this dump. I give this place a couple years before they get shut down
The very large lady that works here makes this whole place not worth it at all.
Don’t waste your time with this joke of a facility.
Amazing! Very affordable and it’s really nice. Kari was such an amazing person to work with, knew exactly what we needed (and told us exactly what we wanted to hear) cheaper storage!
Nice indoor climate controlled storage units. Stop in and talk to Kari if you need storage.