Great service from Jaukiia, helped us out fast and kindly.
I caught someone stealing my stuff while in my wheelchair they attacked me. I don't feel as though I am getting help needed to provide the police the footage to complete the investigation. My showering aid and handicap bathroom equipment is what was being stolen. From the guy in 0001. Because he was stealing my stuff I told him do not touch me or my belongings I'm going to collect them and then he still chose to. This person has lied to the police lied to the public storage. I just want the data and the facts. This location has ran downhill so quickly. People run their mouths. There was a displeasure of communicating with one employee that would talk over you she had brought her kids to work did not want to stay a second longer. Which interfered with the cops investigations because the property manager who had access to the video refused to be there to show it to the police of my attack.
Terrible. I spent 3 days trying to get help to no avail. 77th street. I'm still waiting on my deposit to be returned.
Horrible experience. No property manager on site for at least a month now. They forced me to keep my uhaul for more days than necessary because no one was on site to give me access to my PAID storage unit. I have the gate code but when I got to my unit, public storage has THEIR lock on it. Called customer service and people from India kept saying come back tomorrow. There is also open units with content spilled out and strange men lurking on the property. Shameful!
Can never get a call back from management no matter how many messages I leave
Very helpful and helped save money!! She was awesome
Kaneetha was great im so happy and proud that we have people with that much customer service you guys did a wonderful job hiring her. We need more people like that in customer service.
I bought my storage unit two weeks ago and I came out to the unit expecting to be able to move in and there is a lock on my unit. Then I have been contacting customer support for the last two days they booked me an appointment with the property manager I come to my appointment and no one is there. Then I call back to see what’s going on they say the property manager will be here in ten minutes and I’ve been sitting out here for an hour waiting for the property manager so I can get access to the unit I am paying for. I asked to transfer the unit they tell me I have to pay more for another unit but I don’t have access to the one I already paid for then they tell me I can’t get a refund if I cancel the unit that I don’t have access to. This is my first time renting from them and my first time experience is an absolute nightmare!!!
Jaukiia and Erica was great. Amazing customer service. Look forward to visiting the office again.
Renisha was very helpful nice and kind
Well maintain, enough space.
Renisha is the best! She helped relocate my unit and assisted with my insurance claim when my things were damaged. So very thankful for her.
The Worker Renisha really helped me out a whole lot and I really appreciate her Services she made my experience at public storage awesome
Colby was just phenomenal help
Jenny is absolutely phenomenal! Very knowledgeable and pleasant. She made it a lovely experience when checking in and out.
I came into Public storage stressed out and not electronic savvy! Lashaa had a smile and assured me that she would take care of everything and make my experience worth while. And that's exactly what she did. She walked the property several times just to show us everything we wanted to see. I love her and keep her. She is made for helping people. I don't think I would have rented another unit without her grace. We finally got the ubut we wanted and now we are the happiest and not stressed. Please make sure you keep her. And thank you so much Lashaa!
Lashaa was very nice and a pleasure to work with.
Her customer service was above and beyond. She called me before I could call her about my lock not being placed as she ask.
If I ever need storage again I definitely will be stopping by here again
We met with Cole at 77th and Florist
He was very knowledgeable, kind and professional. Within a few minutes we walked through the lot, looked at possible options and signed the contract. Cole made it very easy. He is a great guy. He deserves a BIG raise. Thanks Cole.
Customer service was great , warm and welcoming shae went over and beyond to ensure my service and stay would be great during my time here thanks you soo much shae !!!
Having 24hr access with no hassle
Cole was a great help and made the process very easy.
Cole Is A Awesome Customer Service Rep!!
The young lady at the counter I think her name Alisha she was very sweet and friendly had a nice smile and helped me with all my stuff..she needs a raise.
“ Alisha was a great help today with finding a storage unit “
The property manager Alisha was an excellent help today I was very satisfied with my overall experience she was very nice with my grandmother and I that was my first time doing business with them and i would be back without a doubt
I highly recommend public storage and I thank Alisha for all her help. If it wasn’t for her I wouldn’t had got the best customer service experience that I’ve received !
Wonderful services I was help my moranda great customer service thank you
I am so grateful For This storage place. I had never used one before so when they
accepted me I was so excited. And they are really nice, I had lost my storage keys and did not know what to do. So they replaced my key lock for a combo lock for my protection, I thought that was really sweet of them.
The surface lot area looks like a junk yard. There are numerous damaged vehicles parked there. It also looks like many of the vehicles have been abandoned. I just started parking here and I am a bit nervous on how secure it is.
Miranda was excellent help me out made sure that all of my questions were answered she was wonderful
I recently went into this location and had a great first time experience! They say first impression is everything so I must say I really appreciate Ms.Alisha and her great customer service and for being so welcoming! She is a great and hard working employee
I had an appointment yesterday at 4:30pm with the property manager at 6049 N. 77th in Milwaukee, WI, to see if the door to the storage unit was wide enough to store a utility trailer. I arrived 5 minutes early and saw the property manager go into the office and locked the door. I knocked on the door, but there was no answer. I called customer service, and they gave me the property manager's phone number. I called the number but there was no answer and so I left a message regarding my 4:30 appointment. My husband and I sat in our car until 5:00pm, with no response from the property manager. I am very disappointed in the customer service that was given to myself "a potential customer". You're so quick to try and get money over the phone for a unit rental but when it comes down to in person customer service, the property manager gives the cold shoulder even though I made an appointment to speak to them. Public Storage is the worst storage company I have ever dealt with, and it's not just that one location. Because, after I left that location, I called other Public Storage's in the area, and again, at every location the property manager's never answered the phone. I am very disgusted by the lack of customer service. I will NEVER use Public Storage, and you tell all my family and friends to never use you guys for any storage needs. If I could have rated you with a zero, I would have.
Mari helped me rent a space. Very knowledgeable
Alonia was really helpful and nice at the front counter!!
Dajai helped me a lot, was very kind and knowledgeable.
Shoutout to Dajai!! Thank you for being so helpful and professional. Your communication was top tier and I was about to get all of the help I needed. Thank you for making my day easy!! ❤️❤️
The young lady Dajai was extremely nice & helpful
Dajai has great customer service skills with a positive attitude great worker!
In & out, manager Dajai Was very helpful with directions and best ways to go about getting to and from my unit. Definitely recommend
Great Customer Service by Dājai!
I like to give a review for the young lady named Mary from Illinois she's a great person appreciate you
Great customer service by Mari, always working, super nice and helpful. I hope she stays in MKE.
Mary was the great always Has a smile on her face and ready to work
Mary was outstanding help me with all my storage need .
I Loved the customer service amber was very helpful with showing me a space
People there is very professional, friendly and nice
I would just like to management know that Mary was very helpful with all my moving needs. she made my move so easy in such a stressful situation. Thank you so much to Mary for all the great help you gave me.
I just called today because i was scared I'd lose my storage due to me being 8 days late on payment but MARY called me back and told me I'd be fine to pay on Friday and she said that she was able to stop them from raising our rent on our storage for the next 3 months if don't nobody deserve a raise y'all better give my girl MARY one she doing miracles over here extremely grateful for her
Won an auction for a pretty big unit here. After a hassle of finding someone actually in the office to take my call and payment I get to the unit with a Public Storage Lein lock on it and everything worth more than $1 is stolen from the unit and now there's a garbage fridge and another large appliance, about a foot of garbage in it and broken glass outside the door everywhere. How does one break into a storage unit at a facility with lots of cameras and a perfectly intact company lock on it? I'm out my time, my employees time, lots of gas and obviously everything in the unit i don't have now! And to top it all off I've called twice to sort this out and I still haven't received a refund. This is the 4th time I've denied an auction won unit at public storage for this same reason. Crooked employees? Completely unacceptable.
This location is usually unkept and no service the woman that was hired is very professional and courteous. I had a payment dispute and she not only explained everything to me but helped me get a better deal on a larger unit. Would recommend.
Stop by the location today and had an amazing experience with Property Manager Shana J. My unit size was incorrect on my reservation and she had the patience to work we on finding the right space size. Thank for the wonderful experience.
I put my things into public storage for a little over 2 to 3 week while my lease was ending on June 30th 2024 in my old apartment building I moved into my new apartment on July 13th 2024 and paid movers to get my things out of storage and move them to my new apartment everything I owed was in that storage unit designer shoes all my clothes designer handbags, all of my furniture, bed electronics TVs everything I owned my first issue with the storage unit is the people they hired to clean the units and touch up the paint around the units used a power washer to wash the outside of the unit and all the water they sprayed got into my unit and I have videos and photos of ever claim I am making and if I could post the videos I would I have it documented with public storage once it was time for me to move into my new apartment I went with to get my things and my storage unit was infested with roaches so I could not take anything with me to my new apartment the movers that I hired refused to touch or move anything due to how disgusting they were they even called the owner of their company and he told them to stop putting my things on their truck and anything of mine that was on their truck to take it off immediately and I have the recorded phone calls and conversations (n I’m not upset with the movers or the owner at all) but public storage and their insurance orange door had me fill out forms indicating everything I own the price of it and if it was in good condition, etc.I filled out 3 to 4 pages of my property and things I own that was in the storage unit. They sent me a check for $250. My things were well over that amount one pair of my shoes alone were more than 250 dollars they didnt even bare minimum give me a refund for the money I did pay for renting the storage unit the time I was there they just didn’t charge me a clean up fee as if that was doing me a favor. I feel completely defeated and this is outrageous that they think that 250 dollars is nearly even enough to cover anything I lost if I could give a 0 star rating I would
We have tried calling, stopping to clean out a storage unit. After a week of leaving messages we finally get a call back in the middle of a Saturday. We scheduled a time with the woman aka scheduling an appointment. First she was nowhere to be seen then she is sitting at the desk. hiding behind a computer ignoring us pounding on the window to get her attention! Rude! Unprofessional! Frustrating! So many other words come to mind not appropriate for a review.
Shana J. Is an amazing. She help me create my account for the PS App. Just an amazing experience. Thank you for your service Shana J.
Mrs. Shana on 77th n florist is the
best property manager is very friendly and pleasant.
Shana J. Was amazing and helpful with my rental process.Thanks for the help.
Shana J. This person is such a wonderful and helpful person made my day hopefully she will be here when I come and pay my storage I have nothing but good things to said about her very pleasant and knowledgeable in what she does.
Ebony just literally help save my unit and the day we love her and ahe is freaking amazing at what she does and that is Delivering Customer service
Great customer service from Ashanti and Matt. Huge help!
Great experience were helpful nice matt and Adam and Dorothy were awsome
District mgr Matt J. Was pretty amazing today. We couldn't have made it through without him. It's nice to be respected when you're an older individual needing assistance
Genia H. Is wonderful and great at communication. She gave me priceless info to help the process of switching to public storage from the old place. What a great people skills.
They stole my all my things, personal belongings, my kids belongings!!!!!!! Complete Scam!!!! I am currently taking it to court, please do not store your things here. Fox 6 news is also involved. I will be heard and I want justice served!!!!
Ashanti did an amazing job with helping me find the perfect place she has amazing confidence and customer service
This public storage is closed all the time. Manager working max to 1 pm if u will be lucky one maybe someone be inside . Terrible place
I been storing my Vehicles out doors with them since 2007 alot is changing with the increasing rentals prices creeping up every year and to pay on line the $10 fee plus the times are not correct as of the 6th of Dec Google lists them being open till 9pm I drove to 3 location after 7pm and all of them was closed
The young lady, Tae' is really awesome, wonderful problem solver........easy to talk to , great listener..........and shows that she genuinely cares.......and I appreciate that.
They never there. If someone is there they have the doors locked. So if you have any questions or need anything you can’t even ask. People giving 5 stars to one encounter with a employee that doesn’t even work there anymore (or they helped you get settled into a unit, online does that) but if you occasionally come here, you can’t even get in the building or talk to someone yeah it’s one star because they’re not providing a service.
You guys let me use the bathroom.
my dad died put belongings in storage they robbed my storage many times do not go here keep upping your rent stealing your belongings then up your rent.i wouldn't trust leaving anything here.
Customer service were very nice and helpful. Decent prices with promos. Great space to move your belongings.
Dorothy has been great awesome outstanding and has a wonderful attitude. She is a one-of-a-kind person
Dorothy and Trista is what customer service is all about!!!! As soon as I walked in I felt welcomed, and I was greeted with a smile that made my day better! Keep up the good work Trista and Dorothy!
Dorothy and Trista are great!
Shakeria was awesome today here at 77th and florist this evening! She made my move out experience smooth and quick! Thanks so much shakeria and I will be renting with you guys again in the near future!!
Dorothy is always amazing. She is attentive and helpful
Very clean with good customer service
I want to give a special shout out too Shakeria for helping me and assisting me with my reservation for today at 91st brown deer also she was able to help me with units. Great customer service and communication was great and explaining the rental agreement. The process and paperwork was smooth and quick. Your a Rock Star Lady.Thankkkkk You.
I think they're a rip off
Dorothy has been amazing.At this place.I was going threw a lot of things and although i did not rent a unit.She listened to me vent.About my problem.If i need storage I would be going back to see her.She is gold
Dorothy is great. Very helpful and nice. Great customer service
I love them I had a problem and before I can even get mad they fixed everything I was helped and happy they understand everything
Amber did a great job assisting me.
Amber was great and very helpful she needs 10 star's keep up the great job
Cassidy was especially helpful and with a wonderful attitude.
Cassidy was lovely and helped with everything I needed. She knew answers to questions I didn’t even know I had. 10/10 experience.