Beverly was so warm and friendly 😊. She was extremely helpful and let us know what we could store there and how to get to the unit. So thank you for everything Beverly 💗
Travis was Great and made things super easy
U came in today daryld miles o this location I was suppose to have an reservation but it wasn't un the system and I met Kathy today and she showed me an very convenient unit by the door for me worked out great thank u an bunch
Beverly & Ivo were so awesome! Super helpful & and friendly and went above & beyond to answer all my questions.
Nice people. The units are not the nicest. But it's Public Storage.
Travis was friendly and knowledgeable and provided me with all the help I needed. Thank you.
TRAVIS IS AWESOME, handled me with care and got me taken care of easily! He made it no hassle. 100% great
Travis was amazing, walked us through everything!
Bethany is amazing, at the storage place on 12th and Sprague. She nice helpful. Keeps place clean . Best mg ever for this place.
Public storage phone customer service was awesome. The best experience I've had. The csr rep at your Tacoma facility on Sprague Ave was amazing and kind. Very professional. Public storage is very lucky to have Bejrome as an employee. Take good care of him.
Beverly was a great help today!! Awesome experience
Beverly was absolutely awesome. Great service. Helped me with getting better options and made everything understandable. Thanks Beverly!
Beverly was so awesome and polite helping me get into a storage unit.
Thank you so much !!
Great place to rent from. Spoke to Beverly who answered all my questions. Thankyou Beverly for all your help. A+
We had an issue with our unit, and Beverly cheerfully helped us and found another space for us.
Meets my needs. Nearby and convenient.
Helpful costumer service, and cheap storage. First month was only a dollar.
Carol the lady who was working, was amazing. Her costumer service was top notch and very thoughtful. She was very accommodating and overall just made the experience! Thank you carol!!
Was very helpful over the phone in walking me through the entrance process.
Bejrome was the best, he was quick yet informative, and very friendly. Great experience.
Kevin Beverly are the greatest customer service people ever at public service
Bejrome was very kind and helpful with getting my reservation for my unit set up. I appreciate his patience he had with my mother and I as we got this set up. Thank you Bejrome
We are grateful and appreciate all the help from Public Storage. Hope gave us great Customer service!
Hope was absolutely amazing she was extremely helpful and helped get us situated when we missed our reservation
Thank you so much! Hope made the process easy for me and answered my thousands of questions! Thanks again!!!
Thank you so much to Corinne, she helped me to get my storage unit really quick and easy. I just move in and I needed a storage space to fit all my stuff and she was nice enough to help me out. And the customer service was excellent too 😊. She very friendly and professional. Again thank you 😊!!!
Today I had a pleasant experience and help from a young lady working there at the Tacoma location. I had trouble with my lock and she supplied a new one and everything is great now, thanks.
Hope was very helpful and answered all of my questions. She’s a great property manager.
Joelle was a great help today! She is all about customer service and is tremendous blessing!
Joelle was excellent! She gave great customer service and she is really about the people !
Joelle was excellent today in assisting me with finding the right unit and completing my reservation. She provided exceptional customer service.
Lovely manager! (I am so sorry I forgot your name) She was very very helpful. Got me a cart to help move my items to my storage space and even helped me move one of my heaviest items to my space. She set wonderful expectations for me about what to expect occupying a space. So so friendly. Thank you so much!
Joelle was great !. she followed up and got things in the right place after i made a mess of it. first time anyone for a storage facility has followed up and made thingss right.......
Joelle is beyond helpful and is genuinely excited to answer questions and go above and beyond to offer good service. Having someone be so friendly and positive makes you feel secure and supported in leaving your stuff there. I trust her with all my heart that she would never let anything bad happen to my unit, and made me feel it was worth it to invest in a big unit, which I've never done before. I feel she would help me when needed like it's her own. Great service, give Joelle a raise!!! 😊
Joelle was very kind and helpful during my visit today!!
Had this storage for about 4 months now and everything is still perfect the way I left it . Even when I accidentally forgot to lock my storage , the workers (Joelle) were able to keep it locked while we were out of town . Everything was still there and the place is super clean . Joelle is amazing helping out with what you need! She’s our go to when we stop by our storage 😁.
Great place, the property manager was very helpful and explained in detail everything about the property, definitely would recommend this place for long term rental.
Hope has been very helpful and made things extremely easy.
Kept clean an very respectful
Came in to ask about a storage unit and the staff was very friendly and helpful. I have never rented a storage unit before so I had lots of questions, thank you Travis for answering all of them and having a great attitude through my interrogation!
Hope, was the greatest representative for a storage facility that I have encounter and have been renting units for over 25 years. You have a great person running this center she is awesome. Mike Nolan
Travis was wonderful and answered all our questions , showed us around ! Super friendly 10 out of 10 would recommend doing business with him:)
It’s not very frequent that I visit the facility. Mostly it’s to just throw stuff into my unit and forget about it.
However, I noticed my rent had gone up and was a little upset at the size of the increase. In hindsight it may have been an over reaction.
I made a trip to the office and was met with the property manager, Hope. She was understanding when I discussed the issue, and instead of telling me to kick rocks, she moved me into a same size unit that was way cheaper than what I would have been paying. And it was only a couple doors down.
We went ahead and scheduled a move in date, and she was nothing but supportive and helpful with my issues and getting them resolved.
I’ve ran into her almost every time I’ve visited the facility, and every time she’s been a pleasure to work with. I highly recommend asking for her if you are to visit.
Went to get a storage today Hope was amazing definitely got me the best deal so sweet!!!
Getting a unit was easy and quick. Even with a new trainee (Robin). She was excellent and very professional. 5⭐️ Service.
She was lovely .. lovely me everything I need to to
Liza was super friendly and helpful and helped me get the unit that was right for me come get yourself storage so pace from Liza! Thank you Liza! 🙏🏽
Hope was excellent, and made things so easy
My experience here was simple and amazing and friendly
Hope and Travis that worked at the location I rented at were both very helpful. They make sure you're very informed and I felt taken care of.
Super nice and friendly. Very informative
Hope is very helpful and resourceful great property manager
Hope is absolutely wonderful and always a big help. She always has a smile on her face
Mark was very helpful and knowledgeable with procedures for this place. Very kind and courteous. Would recommend to friends and family.
Lorena was super great, she was extremely helpful when I needed to find a cheaper unit. Come to public storage on sprauge! They are amazing and super helpful!!
Hope the property manager is both knowledgeable, respectful and courteous. She made things easy to understand to me and I am an older lady. She explained patiently the apps we used and she is an asset to this company.
Mark was very professional and courteous helped me resolve my account.
Brittany and Janet provided exemplary service!
Bryttany went above and beyond to help me find the right unit for my storage issues. Thank you Bryttany for your outstanding CS!
Serviservice.
The manager Hope was extremely helpful and answered all my questions and was extremely friendly . Great location and clean
I just wanted to say that Janet that helped me today was very very nice and so very helpful with everything and all the questions I had asked. just want you to know that she's a good employee for you to keep!
I was a customer with this establishment for 3 years, and I must say it was one of the better storage experiences I ever had. The manager Hope, is a godsend and every time I dealt with her she was always courteous and professional. This facility every time I was there I never saw it to be tacky or dirty like most places I've passed by and seen. The rest of the staff has always been courteous and friendly and once again thank you Hope the manager for all the hard work that you do and always treating us like family.
Hope was truly amazing today! She went above and beyond helping myself and my movers! Amazing customer service!
I am leaving this review because of the management team here in Tacoma. The Manager by the name of Hope exemplifies customer service and always has a happy genuine smile that is ready to help me here. I choose to store my stuff here because I trust the people with the keys! Chanelle the District Manager did a great job picking out her staff. I have brought up numerous suggestions and or complaints, all were listened to with professionalism and replied with honesty. Thank you Hope and Chanelle for taking such good care of us. You all have really turned this place around. Thanks!
Hope was super helpful and was extremely sweet to work with
Hope was amazing! I moved from out of state and she was super helpful while I was in a hectic state. She took the time to show me how to use the app to gain access quickly.
Hope was super helpful and helped me figure out what storage was the right size.
Mary is wonderful. Perfect demeanor, professional and kind. The place is spotless always. Definitely recommended.
I recently went in to solve a problem I was having and the young lady named Hope that was running the front desk was very knowledgeable, helpful, and friendly. She is a great asset to this location and I hope to get to work with her again.
Fawn provided excellent customer service I am definitely going to recommend her and her property to family and friends thanks!
Easy to set up. The clerk helped me all the way through the process and was able to move all my stuff in that day.
Brittney was AMAZING! So helpful and informative.
Brittney was super helpful and knowledgeable, she took her time explaining everything to me and when I was dealing with the storage I could see her taking her time to make sure the location was clean, she’s amazing and super sweet
Absolutely beautiful transaction knowledgeable of the business…
Brittney is a rockstar she was amazing thank you Brittany okay now
Brittney is awesome! Thanks for all of your help.