Brandon is amazing. They’re respectful and helpful. After learning that we had some personal concerns about storing our stuff at their location, they helped us with transferring our request to another location. Brandon made sure we received all the necessary information, including honest promotion and pricing details. They focused on helping us find the right storage solution, rather than simply selling a storage service. The company is lucky to have them on their team!
Thank you very much Brandon! Great service!
!!
I went down to the Lake City Public Storage today to upgrade my unit to a larger size, and the petson who helped me was amazing! Very nice, professional, prompt, and even called me back later in the day after I had left a voicemail letting them know I had returned my keys for the smaller unit, after switching everything out to the larger unit. Great customer service, thanks!
Just leased a space at the Public Storage on Lake City in Seattle, WA. Rob was very helpful with the entire process. Thank you.
I've been a long time customer here, and I want to express my great appreciation to Brandon & Omar, for going the extra mile to provide exceptional customer service. Five Stars!!
☆Update on 3/19/26 - When I initially became a customer many years ago this was a 24-hr access facility, which is the reason I chose them. Over the years they had multiple issues with vandals, so had to reduce access hours for security reasons. Business was very proactive about taking steps to increase security at their facility, making various changes over several years - and recently began offering 24/7 access again, to those customers who signed up for that service. Of course, I immediately signed up, and I am very happy to once again be able to access my unit when it works for me to do that, 24/7. Great facility, awesome management - very happy long-time customer!!
Facility is clean and access has always been easy.
Walked in and was immediately greeted by Rob who helped me out with all my needs. Went above and beyond showing me all the necessary materials I may need to handle my move. Was a great experience and will definitely be coming back.
Brandon is AWESOME!!! While I was considering moving into a diff unit, Brandon received 3 RAVING reviews from costumers leaving or needing additional services. Brandon was friendly and so knowledgeable! I'm so glad I caught them today!
I got a notice by PS that I had to move out of my unit due to renovations starting in March.
But thanks to Brandon the transition has been great. He helped answering a lot of questions.
Very different from the admins that were here a year ago who were never around or available to answer the phone.
Brandon was nothing but helpful and knowledgeable.
Brandon was personable, knowledgeable and professional. He went the extra mile to make sure we had everything we needed.
I spoke with Brandon in person and rented out a space at the Lake City location. He was very helpful! He was articulate, knowledgeable and respectful. He explained everything and answered my questions in a thorough manner. Public storage is very lucky to have him as an employee!!!
Brandon the Property Manager was attentive, helpful and very knowledgeable . He helped me get a bigger unit and pick out the best option for what my needs were. Thank you Brandon!!!
Brandon was very helpful and made the whole process easy
Andy was amazing! Extremely helpful and knowledgeable. Also a very kind person. They made things less overwhelming and stressful. Thank you Andy!
Brandon was very helpful with my move in
Brandon was so incredibly helpful and kind! Very knowledgeable and great customer service.
Some people may not empathy and adequate sympathy yet Brandon the public storage manager was a great sign of hope I get to store some belongings until a even better situation until other then that very adequate service.
Brandon was so helpful clear in communication. You have a great employee here!
Thx
Rob was amazing. I walked in and needed an immediate unit on fist floor. He gave us options and explained everything thoroughly. He was friendly and respectful. A pleasure to do business with.
Came in today to rent a storage unit, and the entire process was smooth and straightforward. All of my questions were thoroughly answered, and Brandon did a phenomenal job helping us. I feel completely comfortable leaving my belongings in his care.
Loving this customer friendly approch they give and the easy access. Big shout out to Brandon who got me setup, stellar service.
Just moved to this storage spot yesterday from another one, and am impressed already with the exceptional service. Getting the storage spot was extremely quick, and the instructions provided on how to access the pace and elevator were very detailed and helpful. Thank you for making it easy!
Brandon is the best manager of public storage I have ever met. He is so professional, efficient, friendly, and helpful.
Needed to update paperwork for another PS unit quite a drive away and Brandon got in touch with manager of other location, so that I was able to sign etc. very conveniently.
Thanks Brandon!
Very great experience at this plase very nice staff
Despite a computer glitch & having to complete my unit transfer documentation on paper, Brandon was the personification of professionalism and patience. He dealt with the situation with calmness, grace and a terrific sense of humour. Plus we had a wonderfully nerdy conversation about Doctor Who! Thank you for all your help Brandon, you rock!
Brandon at the front office is super helpful.
Thanks Adam for handling all the procedures for me, he’s super chill!
What a great human being you have working on this location. Brady was so kind and pleasant to work with. I left the other location because of over charging me for years without telling me for the same unit. I was going to cancel everything but because of him I stayed.
The staff here are very friendly and helpful and the facility is clean and well kept. Special thanks to Adam who went well out of his way to help me with my problem (which I had created for myself and was in no way the fault of the staff). On a related note, if you use their car storage lot, it may be best to back in to your space.
I recently visited this Public Storage location and was truly impressed by the exceptional service I received from Adam. He went above and beyond to make sure all my questions were answered and made the entire process smooth and stress-free. Adam was friendly, knowledgeable, and genuinely cared about helping me find the right storage solution.
Because of Adam’s professionalism and positive attitude, I will definitely recommend this location to everyone I know. If you’re looking for great service and peace of mind, ask for Adam—you won’t be disappointed!
Kasey saved me when I could not get the right unit to rent online! Great help!
Great customer service. Very professional
Brandon was awesome helpful and help me make a right choice
Caleb was awesome and absolutely the most helpful! He went above and beyond in an urgent situation. This guy deserves 6/5 review and a raise. Thank you Caleb!
I had an amazing experience, thanks to Brandon! From the moment I walked in, he was incredibly welcoming, professional, and knowledgeable. He took the time to explain all the details about the unit, pricing, and security, making sure I felt comfortable with my choice. Brandon went above and beyond to answer all my questions and made the entire move-in process smooth and stress-free. His friendly attitude and excellent customer service truly made a difference. If you’re looking for a hassle-free storage experience, I highly recommend coming here! - Jartu :)
Shout out to Brandon for being so helpful, I appreciate his assistance and all he does to make renting a space here positive experience. The building is clean, comfortable and the management makes me feel safe storing my things there. The rates are affordable and I appreciate all that goes into keeping things great for renters!
I would particularly like to say that Brandon, the on-site manager, was particularly friendly and helpful. His follow-up was appreciated too. Good value, particularly if secured on-line.
Everyone was nice and fast to get a unit highly recommend them for storage needs
I've been using this location of public storage for 2 years and today we went in to get a bigger space so my partner could use it too. The manager on duty made it easy to get a bigger unit switched and moved in on the same day
A very quick and easy experience; thank you, Brandon at Lake City Way facility!
We have multiple units here, and it's a very nice, clean facility. Brandon has been super helpful, and we've noticed the improvements since he's joined. He's thoughtful communicator and very customer-focused. Thanks Brandon!
Brandon was very helpful and thorough!
brandon was extremely helpful
Gee who works there is fantastic! She was super professional and helpful with my moving out process. I really appreciated her help!
Sally is amazing. She hooked me up and blessed me with a great deal. Epic customer service
Lemlem and matin were a great help
Lemlem helps me a lot, thanks!
Lemlem was Extremely helpful. She helped me save money and save time and find a perfect.
Lemlem,Thank you for your help. We appreciate that you solved our door code problem to open the elevator,you're very humble and nice. I like your service.Your the best.Thank you.
Lemlem was super sweet and helpful! She was quick with the process of move out and had a lovely conversation, if she's there, make sure to thank her for helping everyone out.
Lemlem excellent customers service. I hope the future of Public Storage is in her hands.
Lam lam was very good and helpful
Updated review. Four years ago when I first rented a locker at the Lake City Public Storage, I gave a shout out to Martie for helping me through the rental process.
Today I am giving a shout out to Martie who I spoke with on the phone for change options and to LemLem for answering all of my questions and helping me through rental update.
Lem was very helpful in making sure I got the best price and storage unit for my needs
Thank you so much for you help today Lamlam. You went above and beyond to make ensure that I had the best experience here at public storage. 👍👍👍
Lem Lem was very helpful and helped us move in. The space was very safe and clean. It’s good that it’s next to the 372 bus stop too.
Lemlem has te best costumer service!
Lemlem @ the front desk is amazing and kind. She took her time and effort to answer all questions I have. I’m Happy!
Sharaine, the property manager, provided me with exceptional assistance when I encountered a problem with my storage unit. Initially, the unit was too small and positioned too high, making it difficult for me to use. Sharaine promptly guided me through the steps to resolve the issue and followed up to ensure everything was sorted out. I am truly grateful for her help.
Best storage place ever! Thank you Haley and Marty
Haley was a great help and made a stressful process very simple
Nice n cozy place to storage stuffs!
Easy area to get it.
Best staffs and professional manners.
Good job and keep in track time to time.
5🎖️ customer service!
This establishment is very well kept. It’s clean the staff is very helpful and friendly. They have been so very helpful the entire time I have had my storage here. I would definitely suggest to go there. Thank you got always being helpful and clean and a great place to store my items that I need to be stored!!!!
Everything was clean and the staff was so polite and friendly. Excited to get some work done
Haley helped me with every question I had and got me moved into my new unit quickly and easily
Haley! Was FANTASTIC! Always want her to be there whenever I go!
Haley is super friendly and profession. This is one of the best rental decision I have ever made!
The space is clean. The attendant who was working that day, Haley, was so helpful and kind after a long difficult move. I just can’t say enough good things about her.
The customer service is fantastic. Haley could not have been more helpful or accommodating!
I called and spoke with Haley about renting a unit when I move to the Seattle area in August. She was helpful, friendly and just a pleasure to deal with. You guys have a shining star in your ranks! Thank you Haley!
Clean facility, easy check in process, and Lemlem was very kind and helpful and went above and beyond with helping me checked in and settled into my new storage space.
I received exceptional customer service from Lemlem at the Public Storage on Lake City Way! She was extremely helpful, and gave me excellent advice on which type of storage unit would best fit my needs. Not only that, she called to make sure that she would be immediately available when I went to complete the rental process. She was kind, courteous, knowledgeable, and went above and beyond to make sure my experience with Public Storage was a good one. This level of customer service is a rarity!!
Lemlem was super awesome and helpful finding a unit for me!
Lemlem is awesome and super helpful to sign me up with storage space and walk me through with each step! Best customer service ever !!!
Love this place!! The two times I have needed assistance, the staff has always helped with a solution and a smile. Today is no different!! Lem Lem helped me with an issue with my storage unit lock and I couldn't be happier with why I store my stuff here. Thank you Lem Lem!!
Lelem was was very professional and friendly. She did an excellent job assisting me in my move.
Lemlem was very helpful with getting me my storage rental.
The website was a mess, however, Lemlem at the front desk was phenomenal and extremely helpful! She went the extra mile to help me fix my reservation.
Lemlem did an amazing job when I had an issue with my unit. It was my first time using storage. Highly recommend this place.
Great service from Lemlem and the team at public storage.
Lemlem was very helpful. I just needed assistance getting in and she was able to help right away!
Customer service was amazing! Charlotte and Kathy were so kind and helpful.
Lemlem was super helpful and friendly in helping me with my move out process!
Regina was most helpful and polite in our experience. Have been here before and not as friendly she went above and beyond for real give that girl Raise!
Lemlem was an excellent helper I received excellent service.
Jen made the whole process really easy, and enjoyable. Give that lady a raise!
Lem lem was very helpful getting me started with my unit this morning
I LOVED THE QUALITY OF SERVICE I RECEIVED TODAY FROM THE STAFF HERE ON 1/6/23 at 3pm. Both of the ladies here have shown great customer service, and ensured the accuracy of all information during my transfer from one unit to the next. 10/10 will come back!
The girl working there was very patient with all my questions and stayed late to help me work out the problem I had trying to rent a space in OR.
goated experience. Josh clocked in early from his lunch break to help me get set up. i came in and had rented a room but didn’t know any of my information, and he gracefully took care of it all and helped me get my storage unit set up! he was also really cool and we had a great and friendly conversation. would highly recommend! josh had my best interest in mind the whole time.
Worked with Austin
Extremely helpful
Great service and very patient
The ladies behind the desk went above and beyond to help me find the perfect unit! They even cleaned it out for me, that was a first! Thank you so much for providing the best public storage visit I have ever experienced!!!!
Kali helped us sooooo much she was the absolute best and was supper helpful. They were so smart and helped us on moving stuff in couldn't ask for a better helper.
This place provides great customer service! Kali showed us around, accommodated all over requirements and provided us with the best rates possible!
Connie was great and helpful and very polite
Connie is great at Public Storage. It was easy to set up, move in/out and my belongings were secure. I’d recommend!
I was interested in renting a storage unit, and Connie helped me with finding the right one and explained everything in great detail. I am looking forward to using the storage, customer service has been excellent so far!
Connie was great and made getting a storage space as easy as possible.