Public Storage Self-Storage Units at 9011 Evergreen Way, Everett, WA

Accidentally was late leaving one night. 2 drunk employees that live upstairs of office held me hostage and refused to assist me getting out. Finally 2hours later the Everett Police came to rescue me and proceeded to inform me that the Employees had no intentions of letting me out at that night and that I should immediately file formal complaints within the proper corporate channels regarding this case. The employees were obviously and clearly intoxicated driving an old white Lexus and one other old compact car. PS- This event aside, don’t store here! The RAT PROBLEM EXTENDS BEYOND THE MANAGEMENT HERE!!!! The RAT PROBLEM IS FULLY OUT OF CONTROL! Read other reviews! You’ve been warned !

Brian at the front desk was super helpful walked us through the whole process made everything super easy appreciate his help

Easy move-in move-out process, app super helpful, shutout to Melissa at the Everegreen Way location in everett wa for helping me with everything i needed

Brian was super helpful in assisting me renting a storage unit today. He made sure I got the size I needed at an affordable price. Fast, friendly and secure facility too!

Great place

DO NOT TRUST THEM HERE!!!!!!!!! Our unit was broken into last week and every single thing was stolen. The intruders were able to access our unit by removing the outer door frame without even having to break our personal locks. This raises serious concerns about the structural security of the facility. so much for 24 hour Surveillance cameras! When we reported the incident, the property manager, Melissa, handled the situation as if she didn’t care or had time. she has been unresponsive and dismissive when asked to provide assistance or footage from security cameras. At one point, she claimed to be too busy to send footage to the police, and later stated there were no cameras near our unit at all to show proof our belongings were stolen. leaving us with no support or answers. Given the lack of accountability, security, and concern shown by the management, we find the situation highly suspicious and unsettling. I would not recommend trusting this facility with your belongings.

Got me in quick!

Mielissa was great help even set up the remote to gate on myphone for me

Melissa was very helpful and I was provided excellent service

I went here yesterday for their memorial special it was perfect since I was in the middle of moving places. Melissa was there to help me out she was very polite and professional and was able to help me figure out how to fill everything out quickly for a unit. Based on the quality of customer service I would recommend this storage to anyone who is looking for one.

We came in while Melissa was busy and cleaning but she was still able to help my friend get a unit. Super friendly and great service. 10* Thank you Melissa

so many rat ruined everything i had

Melissa did an amazing job. Thanks for your help.

Doug is awesome i had a wonderful time

Melissa, I believe the manager at this location was absolutely amazing hats off to you, Melissa for being so kind and patient. We purchased a unit at auction and actually ended up getting four units. It was overwhelming, but Melissa was super kind and worked with us to get everything out kudos to you, you deserve a raise. Thanks again Melissa! Bernard herrera,son Steve and Dorothy !!

Melissa was extremely helpful and got me the unit that I needed....exceptional customer service!

The true ladies are working there the dash we're just absolutely helpful and wonderful and I'm glad to be able to do business so thank you very much

This is my 2nd time renting a storage unit here and it's always been easy and the staff is very helpful. They do not accept cash anymore, which isn't convenient... but otherwise, they're great!!

Melissa did a great job helping and assisting. Friendly, knowledgeable, professional.

Fantastic operating system to get in. Clean units and had everything inside ready to go!! 10/10

Great customer service by Gina very helpful and professional

Always helpful. Even when I had to move units. Staff came over to lend a hand when they saw I was by myself. Thank you so much for amazing customer service

Crystal was super excellent; she’s the best.

Crystal was very helpful! Great customer service.

RATS!!!! I strongly advise against renting from this location. There is a significant rat infestation that has not been disclosed to tenants. I recently visited my storage unit, which I had not accessed in several months, only to find that my belongings had been damaged by rats. I am not the only one experiencing this issue. When I went to report the situation to the front desk, I encountered another tenant who was facing the same problem. This individual mentioned that he had spoken with at least seven others who had also encountered similar damage. Unfortunately, management has not taken any action to address the issue, nor have they informed current renters of the infestation, leaving us unaware and unable to inspect our units. This lack of transparency and failure to resolve the problem is unacceptable. I strongly recommend avoiding this facility.

Crystal was kind courteous and her customer service was stellar!

Public Storage has been very wonderful to me and understanding even through some of my personal difficult situations. Highly recommended.

Charity was extremely patient and helpful with taking care of making sure I was able to get into the unit and able to accomplish my last min move during the busy holiday season.

Charity was fantastic and super professional in every way. Thank You Charity!

Charity, Maria & Mike are always most helpful as goes with lease options ,etc.

Charity and Maria are always so friendly & helpful... I've needed to move units (...needed more space...) so many times now that I've lost count! And every time, they've been there to help me find the right size unit, not only for all my junk😅 but also for the right price! 10 out of 10 in my book... If you're just looking for a little or a LOT of extra storage space... Give them a call, they store it all big or small....😉

Love that they have 24hr units.

Front desk was extremely helpful and patience. I was unable to complete my reservation online and they found a way to help me and still maintain the low online price. Definitely recommend!

Very easy and pleasant experience. Charity was very kind.

Just want to say how amazing this storage unit is, feel safe and protected with my items, but I want to give a big shout out to Charity and Mike for being the upmost, respectful and caring people I have been in contact with at the storage facility. Because of them, I look forward to keep coming back.

Great service!

Charity gave great service. This storage is a 10/10 recommend. Everything is so easy. They take out all the guess work!!

Maria and Charity were very helpful in answering my concerns about rent increase and with my lock!! they're greatt!!

I would have given this place a zero it is infested with rats, and the staff do nothing to stop them from destroying your property.

If I could give it no stars I would. The manager is extremely lazy, rude and unprofessional. She does not want to help or come down from her apartment at all. I’ve wait two months for my keys and this lady could NOT care less. The whole office smells like cat pee, the manager is extremely rude even when you are trying to be extremely kind and understanding. I’m BEYOND frustrated with this company. While I waited two hours for no one to show up today I did get to see that there are people living in the storage units as well and rats everywhere. This place is a mess and needs a new manager ASAP! Do not rent here!!!

Charity and Tracy checked me in, super helpful folks! Check in is easy and fast, and the units are spacious and clean!

Maria is super sweet, kind and helpful. Pleasure interacting with her. Great experience.

Mike at the front desk is very professional, friendly and helpful. Great employee.

María and Charity are very helpful

Excellent and secure storage. The staff here is great.

Was a convenient location for me, but unfortunately my 5×5 storage went from $59 to $119 over the course of 1 year. Rodents got into the storage and destroyed everything inside. even tho I had insurance on the unit, they said that they have limited liability for vermin and nothing was covered. I didn't have any perishables or food in there, just furniture. Management said they've had a problem with people living in units and that it is possible rats came from a unit nearby with perishables in it. Staff was friendly, just not a good fit for me

Maria and charity are awesome

Infested with rats and management doesn't care. My stuff was covered with rat feces and there was a dead rat out in the hall for days. No one ever bothered to contact me that there was a problem and your insurance will only cover if you have mega documentation so lots of photos and proof of damage and then you still have to pay the deductible first.

Trying to raise my rent to $92 for a 5x10 unit and not having access to the dumpster as a paying customer pisses me off

Just got off the phone with Doug, who provided excellent customer service for me and helped me figure out a situation with moving to a different unit. Thanks so much, Doug! I really appreciate your help!

Doug was very helpful and thorough, informed us about the hours, security, and policies.

Brian gave 100 % customer service I would recommend this storage facility definitely

**UPDATE TO REVIEW (6/15, delayed)** Within 6 minutes of posting my review, I was contacted by the same team member who had helped set-up my account. It was clear how serious they take their reviews as she apologized profusely, made sure my unit was open and ready, and requested\processed a credit for the inconvenience. I was able to access the unit and unload before picking up my child but what I appreciate the most was the genuine response and accountability taken for something that may well have been technology\data entry error related - thank you for that. Updated from 1 star to 4 stars; hopefully the gate situation will improve in time - it gets a little clustered up there as many people are either averse to getting out of their car to enter the code or, as in two cases so far, they just don't have the code on them when the app fails to work. I know the code will populate but it can be hard to read or people just don't realize that's an option. It would also be nice to be able to contact some kind of representative without having to leave a negative review to receive a prompt return call. Having said all that, I understand it can be hard to find good employees and I think you have found that in the person who has helped me (I saw her in action my first time in and was impressed); I hope she is not trying to run that all without help - I would had to see her leave from "burnout". Thanks again for fixing the situation. *ORIGINAL REVIEW* Beyond stressed and furious! I paid for 2 months of storage 2 days ago and was told all I needed to do was pull a zip tie off the unit door to enter it for the first time. Upon arrival, we realized you cannot access the gate without getting out of your car, even with the app... not a big deal but that was their "selling point" to get me to download the app. What is frustrating is that my unit is locked - no zip tie, just locked and, at 1:45p not only is the office locked\closed, but for more than 45 minutes now, nobody will answer any Public Storage numbers I call nor has there been a return phone call for the message I left for the "Property Manager" while I was still on the property. Like many others, I have a very busy and tight schedule and I now have a car full of stuff to unload and nowhere for my kid to sit at pick-up time without unloading back at the house and reloading when someone becomes available to let me into my unit. Like so many other experiences in life, customer service was great until the contract was signed.

NEVER RENT FROM HERE unless you want your personal items destroyed and contaminated by rats! Rented a unit here, and they make you pay for insurance so that they can say they aren’t responsible for the rat infestation in the units which of course they don’t warn you about. Rats pooped on and ate pictures, keepsakes, personal paperwork, art that my children and nieces had made and more. When u file a claim with the insurance company they ask if u have receipts for these items. Who has receipts for family keep sakes?! I was paying 100 dollars a month to have the things you cannot replace DESTROYED! Absolutely heartbroken and disgusted!

It was very easy to get served by the Young lady that helped me get the best deal online instead of just getting a storage unit in person she saved me around 50 dollars and being on social security that really makes me very happy I would like to thank her for her thoughtful service

Maria and Mike were Wonderful!!! Thanks guys for the great service! You got me a great deal!!

Maria and Charity assisted me and answered all of my questions regarding storage units and helped me pick out tape for my boxes because I am moving soon.

I've had a truck there for a couple years and always had great service from all the employees their. Today I went to get my truck ready to move it and Charity at the front desk was so helpful. Can't say how great the people there were.

Las muchachas María y Charity son muy amables

Charity and staff are always courteous.

I've had to move units (..needed more space..) a couple of times now over the past year or so... Charity & Maria are super friendly, helpful and have always gone above & beyond for me making the move process a breeze and also making sure that the new space more than met my needs... Thanks! REALLY APPRECIATE YOU GUYS....

Charity and Angie made renting storage units a wonderful experience — thank you!

Super positive and helpful, smoothest storage rental I got.

The Publi Storage team, here at 9011 Evergreen Way, is very professional. The Manager (Charity) keeps a well maintained and clean property. The team is always courteous to me.

Great staff being stressed out on finding a decent storage unit phone call after phone call charity help me with all my questions and calmed half of those nerves. Definitely using this location from my long journey away from home

One star , because in our unit got mice . Mice got into our packages and ate some of the plastic cookware. They Also pooped and peed all over our stuff. We had to throw away my daughters stroller, little bath , and other stuff.

Kicked out for no reason maybe I was just going in and out so much that they got annoyed

Worst storage unit I have ever been in hood you choose something else

The hours of operation could be better. They close at 9 pm . Staff stays on property but doesn't offer any security for the hight theft crime area .

Rodent infestation throughout the entire complex. The staff were unable to answer even basic questions about it, and the "insurance" I was paying for (also owned by Public Storage) looks to only cover $250 with a $100 deductible. I had a lot more than $150 in damage, but it doesn't seem they're interested in making good by their customers. Avoid this company if possible. As of this review I haven't been offered any sort of reimbursement from them, let alone real coverage for the damages caused.

Due to circumstances beyond my control, I had to get temporary storage, something I never wanted to experience...but the customer service at this location from Charity and Marie has been from start to finish exemplary. They are not only professional in their knowledge, but they are truly kind, caring and helpful. If I had a business I'd hire them away from their current employment. My profuse thanks to these two lovely representatives.

My bf and I were renting two separate units. As we were preparing for a big move. One of our units got infested with rats at some point and ruined multiple boxes of things. We didnt store any food products. When we brought it up to management, they acted like it was no big deal. There is constantly tweakers living out of units. I didnt feel safe to go there by myself.

If you have a unit in the E building enjoy your new pet rat(s) and a brand new rat nest for the little guys

Great people. Clean space.

The Staff Here Is Very Helpful.. Clean On The Inside And Outside..

Rats destroyed pictures and writings that I'll never be able to replace. This was very upsetting. I was also warned that I was "loitering" and only had a certain amount of time to be in and out. (I was resorting my items out of cardboard boxes into sealed plastic bins because of the rat problem). I've used several other storage places in the past. I've never had issues anywhere else.

So far so 👍

Great, easy to work with. Good prices.

I just had my RV stolen from public storage parking lot . Josie and Marry knew people that came in and out of the Facility now with the new management They have no clue who comes in and out and I always see people sneaking right after someone opens the gate. They need better security, and their fences clipped for an access. I paid rent to have my RV stored and ceased and it’s not the case with this location.

Went to my storage and opened the door and rats had infested my unit.2 looked out of a hole in a bag that held teddy bears from when my now adult son was a growing up.i slammed the door shut and cleaned it out yesterday.lost a lot of irreplaceable things.left them 2 dead rats a broom and a floor full of rat droppings

Ian, thanks for making all my storage dreams come true!

Mary is great. Super helpful. Understanding and kind. Ty so much for your help !

Mary at the front desk is very friendly and helpful… her and Jose made my rental experience a breeze. I highly recommend them. Great customer service!

I just wanted to share my friendly and positive experience I had dealing with Mary at your facility’s! Thank you so much Mary!

Mary was awesome. She wanted for me to get off work and was very quick with getting me a storage spot. Very helpful

Awesome customer service.Mary was extremely helpful made transfer process easy

I was just visiting and it was a pleasant visit.

I don't store stuff here! Others do tho....

The two ladies in the office always so helpful and all smile everytime i walk in.

Very knowledgeable staff that helped me figured all the things I was not able to explained elsewhere. Thank you Mary and Josie

I’ve been storing here for years. I consistently see Josie and Mary walking the facility keeping it clean and making sure there is no loitering happening. This makes me feel safe as I have stored at other facilities in the area where there are constant break ins and people sleeping in their storage units and vehicles. This is the place to store! Thank you ladies!

Good place, safe, clean facility to keep our stuff in storage. Quiet area too to get stuff worked on in or around unit. Friendly staff. Good atmosphere.

Very nice staff. So far so good.

Josie and Sandy where both amazingly helpful and very nice

I was very satisfied fide with the speed and ease that Mary and josie gave me when I came in to do the legalities thankyoubvery much gals good job

Sandy and Josie are great!

Josie was very helpful and went out of her way to assist me. Cannot say thank you enough for the excellent service!!!

Josie is amazing she went above and beyond. Even if I didn’t live close to this storage unit I would still do business with them as long as she is there. Talk about top tier customer service. Highly recommended she’s a rockstar!!!!

Josie was extremely helpful when we had problems with our lock!

Units are filled with spiders and holes all over the ceiling, they are never cleaned, we had to look at 4 other units to realize we don’t want our stuff here. Josie seems nice at the beginning but when confronted about how to units look, she changes the way she talks to you. We asked to see bigger units and she started saying how we wouldn’t be able to afford it, that we’d have to use “our whole life savings” or “take out a loan”. I don’t recommend getting a unit here, there’s many other nicer storages at good prices not too far away from there.

Typical storage place not impressed really.

Josie is dope! She stays late to help her customers and has a pleasant welcoming persona. She makes me feel like I matter and not just another customer! She is great at what she does and is memorable and I will never forget her beautiful smile. Keep it up Josie, you ROCK GIRL!

Thiefs

Been here at this location since 2015. And the staff has been so lovely to me for years. I love Mary she is such a sweetheart. When I'm late WHICH IS OFTEN she always reminds me in a kind and sweet manner. Look don't judge me, I work nights bro. She is one of the main reasons why I've stayed as long as l have. With reasonable prices and a good location from where I live.

Great place to look at if your wanting to store your vehicles, mobile homes, RVs, trailers, boats, and household items as well. Has a open and close time for when you can't open the gate no more. Plenty of cameras to keep your stuff safe and secure

Josies service is impeccable. I lost my keys and she was on top of it, got me in my unit and everything taken care of. She's so kind and her smile just brightened my day. Thanks again Josie. Mary is ALWAYS happy to help. She was right there next to Josie assisting her on the computer to get it done quickly and easily. Their teamwork really made a difference with the help I needed. Thanks again Mary. They need more employees like you two.

I had reserved and rented a storage unit here, and subsequently had to cancel. The staff here, Josie in particular, were super helpful and hospitable. Good customer service is hard to find these days, and great customer service is even harder. Josie went out of her way to help me, and for that I am thankful! Would definitely rent here in the future if I need to! Thanks!

Great experience with Josie and Mary. I’ve been storing my vehicle here for about a year and it is the perfect location near the freeway, super east access and a very clean facility

The crews Mary and Josie are so cool and very helpful everytime I need something when I go to our storage. Place is clean and very secured.

Mary and Josie, site attendants are awesome. This location is great for all needs, easy access to 1-5, Hwy 99, out of the Seattle congestion

So i go here and i have 5x10 and my payment is only 109.00 and my sister got here 3 weeks later and she got a 10x10 and charged her 183.00 Now because she paid payed 4 days early idk but they raised her next payment 122.00 more her total is 337. Why and how can they get away with raising it 122.00 more ...she cant afford this ...why would corporations do this to random ppl and not all i didnt get bumped up at all $ Wise ....this has to be stop ill get a Petition going I don't think that they shod be allowed to raise that much ...i mean maybe 10% maybe 15% tops not a $122. more that's just crazy I'm gonna get something going here this is not right

Literally got my unit broken into and all my stuff stolen and they don’t have any type of security cameras or help to recover any of it. Insurance hasn’t even so much as contacted me back after like 2 weeks. I genuinely have not had a worse experience with any company my entire life and very much recommend you do not rent a unit from this place 💀.

Have been renting here for a few months and now they are raising my rent by 122 dollars more which is ridiculous and I'm out raged I have never been late and pay on time or a few days early. My sister has a unit too and she pays way less then me but her unit isn't much smaller the hell is going on

Josie was an incredible help to me. Overly kind and she truly wanted to help me figure things out. I had reserved a unit online and when I arrived with a truck load of stuff I realized that the door was not exactly what I was expecting and I wouldn't be able to fit my stuff through it. Josie immediately found me a new unit and was able to get it transferred over to me almost immediately with no hassle on my end. She gladly jumped through hoops to make my life easier and I am incredibly grateful to her and all the staff here. I will be doing all of my business with them from now on.

Mary was very helpful and was great at answering all my questions!

It was stolen from the parking lot my cargo trailer with things. The cost is more than $20k. No one helped or paid I paid every month $190. For all years what I rented the parking lot I paid more like $10000 total .

The ladies at this facility are always on top things. The lot is always spotless! Thank you Mary and Josie!!

The best run facility..a couple of women..who are so on top of conditions..I would hire them in a heartbeat!.

I was making a reservation online as the ladies Josie and Mary at the front desk were very nice helped me finish getting through the steps quick and easy took 5 minutes tops!

Staff is amazing and very helpful if you have any choice I would choose them

Very helpful staff and clean unit. Ask for Mary. She will hook you up

Customer service was fantastic! The onboarding process was efficient and the facilities were clean. Would recommend this location or storage needs.

Ms Mary and Ms Josie were very helpful and has great customer service. Be sure to purchase from the wall..

Mary and Josie we are great help! And made the process smooth and easy.