Unbelievably easy process. Did everything throught the app. Set up payments, opened the entry gates, had a welcome package inside the unit.
Fully automated process. Love it!
I have had a few storage units in my time, public storage have best people and the facilities are very clean! The price is on point as well!
Logan was very helpful at making me feel welcomed and answered all questions upfront.
I recommend this storage! Give the employees a bonus for excellent professionalism.
12/5/2024 The manager Geo was very helpful when I had hard time with my opening the gate, I will continue using Public storage.
With Geo's help I was able to secure what I needed within a matter of a day. She is friendly, accountable, and resourceful.
Great customer service, Geo is the best!
Greenwell Rd Virginia Beach. I had rat feces all throughout my unit 0009 after the ceiling caved in on all my personal belongings and they wouldn’t help nor refund anything except let me move to another unit.
It was disgusting!!!
I had a great experience at this Public Storage location. Geo was incredibly helpful, friendly, and efficient, making the whole process smooth and easy. The facility itself is very clean, well-maintained, and conveniently located. Highly recommend if you're looking for a reliable storage option!
Moving from another storage company across the city, chose this Public Storage based on all of the reviews of Mrs. Geo and the staff. Moved in yesterday and the reviews did not disappoint. Staff was very friendly and helpful over what you typically would expect. Unit was very clean and move-in ready. Ran into Mrs. Geo this morning as she was walking the property, immediately meeting her is very pleasant and full of joy, you can tell they take care of this property and space.
Two helpful notes for future renters, unlocking the gate via app can be a little buggy and gate code is not under access code for whatever reason. Not a concern, but since we were moving in for the first time after hours make sure you keep the access code they send via text or look under setting in the app under "Storage Information". You need it to get in AND out. The other note, if you rent online and plan on brining a trailer, recommend scoping the location out before bringing your trailer. Our unit was in the back where there isn't really room to turn around and could be challenging for some pulling a trailer. Again, not an issue at all, just a helpful tip for planning! If you're like I was and on the fence, don't hesitate, this place lives up the expectations and more!
Geo was extremely helpful, knowledgeable, professional and efficient. I just transferred here from overseas and she helped me find the best unit for me. Thank you Geo!
Geo was very helpful in finding me a storage are that I needed.
Geo was amazing!!! Very helpful from start to finish.
Miss Geo was an amazing help! This whole process was extremely easy and I am grateful to not have to worry about my belongings while on deployment. 5 million stars!
Geo was a fantastic public storage employee to work with. She is very kind, professional, and her smile lit up the room! Thank you to Geo for helping us cancel the unit that we did not need. We appreciate her time and effort in making the process go smoothly. Highly recommend this public storage location to anyone looking to rent a storage unit!
Geo was great to work with, clean, secure, easy to use facility.
Great rates and staff is very responsive.
Geo is helping me to rent bigger unit with good price amazing custmer service
Geo is an amazing help in finding us what is best for us. So glad to be in this location!
Excellent service by Geo and her team! Highly recommend this location. Friendly staff and efficient service 💪🏼
Amazing customer service by Geo today. A unit I had been looking at got reserved before I did and she called me right away and found me another one. Got everything set up in a short amount of time. Extremely helpful and nice.
Geo is very helpful and professional. Kuddos to her
Geo was a great help! Amazing customer service!
Mashana is absolutely amazing. She is always so nice, polite, so helpful always has a smile on her face ahe just makes you feel so welcomed when coming in with any questions. She makes you feel like your issue is hers too. She gets to the bottom and whatever you need done and always make sure to call back to let you know that it was taken care of. Thanks for being so sweet every time o come in Mashana
Space met my needs. Vacating unit was a breeze. Would use again!
Mashana was very kind and helpful when we went up there for more information about storage!
Made two trips to purchase packing supplies at 10 am and 10:30 am. There was no employee to be found anywhere. Called customer service and they couldn't help. Since I cannot get anyone on the phone that can help, went by a third time, still no one on the office. Is the worker ok?
What a pleasure to work with Geo.Very professional!
Geo made this experience pleasant and was very helpful. Highly recommend this location for storage.
Geo was wonderful and very helpful.
Geo was extremely helpful and knowledgeable. Excellent customer service.
The property manager, Geo, is so friendly & helpful. She went the extra mile to make sure my unit was reserved and explained everything thoroughly. She told me about supplies on sale and even helped bring the supplies out to my car as I had two young children in tow. The complex is convenient and accessible. Moving is never fun, but I'm glad my first storage unit experience was a good one! Highly recommend.
Geo the property manager is very helpful and is an amazing person! Highly recommend especially this location!
The manager, Geo, of this location is amazing and made our first storage unit experience very smooth and easy. It’s a great location with outside access and feels very safe. Unit was clean and geo was available to answer all the questions we had. Highly recommend this location
Rented a unit for $183 in April 2023. Fast forward 5 months, and they've jacked my rent up to $239/month. That's more than a 30% increase in less than 6 months. RIP OFF!
Geo is wonderful and personable she really knows how to care for her customers!
Geo helped me make renting easy and painless.
Public storage raises the rent every time they get the chance. I have been a customer fort 13 years, and started this unit at $85 month, stuck in the far back of the storage facility, surrounded by buses, trucks, boats, RVs or anything they can squeeze in a space. Often it blocks one of my entrances/exits so it is quite inconvenient. They have done NOTHING to improve the property, and the gate is often broken/left open which is not safe, and it stays that way for months at a time. Yet they keep raising the rent now they want $185 for same unit I have been renting for years.
I would like to say that Geo has always provided me with excellent customer service. She is friendly and helpful always! Otherwise Public Storage STINKS!
The property manager Mrs geo was amazing helped me with everything I need it.
Ms Geo is the most kind and helpful person I’ve ever met. She runs everything so well and always has a smile. Best location ever!
Geo was very helpful. She made sure I was taken care of and even made sure the unit was at a proper temperature for my belongings. Highly recommend this service!
Gio is fantastic! She goes above and beyond to make sure her customers are satisfied. I wouldn’t rent a storage unit anywhere else!
Paid for an air conditioned unit ($125/mo I might add for a 4x10). I arrived on July 5th to put my stuff inside the unit and noticed it was EXTREMELY hot inside. No difference between outside and inside. I let the very sweet gal up front know so we walked over together and turned the air on. She explained to me that they torn the air off at night so it doesn't freeze. Yeah, okay.... I told her I wasgoing to come back in a few days to see if it's actually cool. Here I amon July 9th with 1 more load of items and it's STILL 85 degrees inside this building. NOT "air conditioned" AT ALL!! They are ripping people off because they know most of us don't drop by to check. We'll, I for one don't like my money stolen. I'll be back tomorrow (Monday) for a full refund and will vacate the premises.
UPDATE: 7/21/23 The units AC is still not on a a reading 85 degrees inside. Paying for air conditioning, yet not receiving air conditioning. 😒 even AFTER their response to my review. Disheartening to say the least.
The property manager Geo was extremely helpful and accommodating. Made both occupying and vacating the space quick and easy.
Geo helped me with my storage place. She is wonderful!
Ask for Geo shes the best
GEO did a very good job with helping me to set up a storage unit and provided excellent customer service.
Geo is awesome at helping to keep our things safe. Living in VB, we all have little space so off season things are great stored here. She keeps the grounds looked after safe. Public storage Greenwell also helped me to find a smaller unit when it was time for me to downsize. I’m very happy with the service! I highly recommend!
Excellent experience at this storage location. Geo is fantastic.
Geo was very kind, helpful, and very knowledgeable, I highly recommend storing at this location.
Well, the manager (Geo) at this location, displayed an excellent professionalism of customer services, answered all my questions, was very helpful and friendly, would recommend this facility.
Goo was very nice and helpful
Was there today. Geo was fantastic! She helped me with everything including unplanned lock replacement! Great customer service!!
I’ve have worked in customer service for years but I just want to say Geo the property manager here at public storage is the most amazing person I’ve ever had pleasure of meeting . She went over and beyond to help me rent my first storage . I didn’t wake up this morning expecting to have to rent a storage unit , it wasn’t until about 5pm that I showed up to public storage in a panic but Geo actually cared to help me , genuinely. She is one in a million and I just wanted to express how much I appreciated her today . Also the property is so clean , the units look brand new , I would recommend this location 1000 times over . And thank you again Geo!! I’ll always remember my experience here
Came in yesterday and Lisa was a tremendous help. She was knowledgable, super friendly and professional. Took me to the storage units so I could take a look at the sizes and was beyond helpful. Very happy customer.
Geo gives a good customer service
Geo, I was treated with excellent customer service. She explained everything to me in detail and she help me to access the gate on my iPhone. I would highly recommend anybody coming to this location for storage usage. Perfect excellent service they will walk you through and take your time with you. .
Geo was amazing and sooo helpful with us. She was patient with all of our questions. 10/10 recommend.
Geo, was a great help to me. And a very professional and nice young lady. I recommend Geo for employee of the year! Thank you Geo!
Best storage place I’ve used in Virginia! Highly recommend. I have multiple units throughout the state due to business and personal needs. This one is by far the best when it comes to cleanliness, safety, access, and customer service. Especially Geo! In the last year or two I’ve only needed to contact customer service once or twice to update my billing or other simple matters. Geo has always been responsive, super helpful, and goes out of her way to assist. If you’re looking for a reputable place to store your valuables or junk, look no further.
Geo ,good helpful person for my rental unit
Geo has been absolutely wonderful and helpful. You have a gem there.
I just wanted to take a moment and let everyone know how amazing Geo (Manager) is!! My need for storage is based on an unfortunate event in my life, so to see Geo's smiling face everytime I enter the gates, is a breath of fresh air. Geo always takes the time to wave & say Hi, and always helps me out with any questions I have; even on her lunch break.
You can tell she's a hard working woman and that customer service is her #1 priority. We need more Geo's in the world :)
New customer:
Great place to store your belongings. Geo the property manager is wonderful with any sort of assistance you need as well
Geo was really easy to work with. Great service and she’s really nice☺️.
Tracy is amazing! Very knowledgeable and professional. The check in was quick and easy. Highly recommend. Y’all need to give her a raise!
Geo is very helpful whenever I come in the store
Geo..very nice and kind good customer service skills you the best keep up the good work
Came in to add my wife to the rental in case I was out of town and needed to be contacted - at the request of the owner. Stayed and chatted for 10 minutes! Geo is extremely friendly and considerate. She wanted to make sure things were in order for me if I was out of town for work. Looking forward to our next chat!
Geo was fantastic. She made the rental of our storage unit super smooth and easy. I came from California to Virginia to store my son’s things while he is on deployment with the Navy. Geo helped with the process while I was in CA all the way to the time that we vacated our unit. Excellent.
Ms Geo is very helpful whenever I need help
Geo was very helpful and when close to closing hour and in my time of need due to certain circumstances, she pulled through and helped me out
Very friendly and very straightforward , I will recommend this location to anyone
Geo was very helpful. She was extremely mindful of my situation and helped me get the perfect unit!
After 4 years of storage never one bad experience. Highly recommend, the property manager is A+++, thank you for a top notch storage solution!!
The staff at 2109 greenwell road was fantastic!!! Her name was Geo. I had purchased a storage and unfortunately didn’t need it much later, she helped me out with my situation. She was awesome before and after.
Geo has always been very helpful and welcoming very time I am in the office needing something.
Came here and spoke to Ms Geo- she was very great and explained everything thoroughly. even though I asked a million questions- she was not frustrated or deterred. Great customer service here!! would recommend to anyone
The manager at Public Storage is very helpful. Customer service was great. I highly recommend public storage.
Geo was extremely nice and professional excellent customer service :)
Mrs Geo is amazing she is very professional and polite :)
Geo did such a great job at assisting me with a storage unit! She offers great customer service and helped me picking out a storage unit that will help fit my needs!
Amazing and quick service, Geo was a great help!
Geo has been very helpful. Great customer service at this Greenwell Rd location.
Geo is very nice and pleasant great experience
Gio give good customer service
Geo is always very helpful answering questions.
Geo is so helpful and friendly. She exemplifies the best customer service and is a great asset in promoting the .Public Storage brand.
Geo was very helpful!!! Her customer service was awesome!
The manager Geo has always provided me with excellent customer service and is always available to answer questions! She’s great!!
Géo is amazing and the facility is clean and properly ran!! I would always choose public storage here!
Geo was very pleasant, great service with a smile!!!!!
Geo was amazing! She was very welcoming and helped me with my payment. Super speedy service and very friendly! Would definitely recommend to my friends!!
The manager at this Public Storage, Geo, is great. She noticed that the lock on my unit was too small and she wanted to make sure it was secure. After calling me to discuss, she put another lock on it until I could get there to change it. She’s always looking out for her clients.
Great customer service. Geo will help you out with anything you need. Gate is accessible through a phone app which is extremely convenient as well.
Geo, is great management, always friendly, handles any issues immediately
Great Public Storage facility. Geo was very helpful as always. Great attitude. Always helpful and always friendly. There are a lot of public storage facilities but there is only one Geo.
Fantastic facility and wonderful staff! Highly recommend!
I have rented two units from this Public Storage and have nothing but good things to say! Ms. Geo and the rest of the staff are extremely helpful and are always there if in need of assistance. 10/5 Stars:)
The service at this particular Public Storage was phenomenal! Geo, in particular, at Public Storage on Greenwell Rd was absolutely fantastic. Not only did she assist me throughout the entire process, she kept in touch with me when more suitable options were available for me. As an AD military member who is moving, her efforts were crucial to my upcoming move and made it just a little bit easier. A sincere thank you! Your efforts were greatly appreciated.
I've had a really good experience thanks to Geo at the Greenwell Road Public Storage in Virginia Beach. She walked me to the unit so I could see before signing up. Then she set me up with the Public storage App so I could get in and out using my phone. I'm selling home and needed to declutter so I got a large storage unit. Then with closing date looming, I realized I needed more space so I came back to get another unit and she was just as helpful the second time.