Public Storage Self-Storage Units at 7625 Staples Mill Road, Richmond, VA

I’ve made numerous attempts to try and transfer to a larger unit after discovering a few days later that the space I rented wasn’t large enough. The app doesn’t allow for this and then when there’s no success you attempt to make contact with the units manager. They offer an automated assistant that doesn’t help at all and only redirects you back to using the app. This has been frustrating. I left numerous messages only to get the same response.

Great customer service

Nice people good business

Good service especially staff

Kim does an amazing job keeping this place so clean and well maintained

Kiosk very easy to use

Professional representation and easy transaction process helpful

Very frustrating experience. I accidentally booked 2 reservations because I thought the first reservations did not go through and was charged twice. I didn't realize it until 2 weeks after when we got an email. Even though they can see that I did not use the second storage unit, they said they couldn't do anything about it. I finally spoke to the property manager after leaving 3 messages. She gave me the District Manager's number and left at least 5 messages. I would not recommend this company. Difficult to get a hold of anyone if you have an issue.

Very friendly and knowledgeable

Kim was very helpful

Amazing service and always so clean. Kim is awesome

It’s clear that Kim takes pride in her work and cares about helping customers. Her positive attitude and willingness to assist made the whole experience pleasant. Public Storage is lucky to have someone like her on their team! 😊

Kim was very informal and helpful as we arrived to service there hvac equipment she went above and beyond to provide us with what we needed as technicians

5 star service

The customer service was great! The truck was great. We were able to move in one load.

I just don't get it. This has to be the worst storge place in Richmond. I have nothing but trouble. Today the roll up door came off the track and I couldn't close the door so I call you all. I was told that the hole emergency crew was at lunch at 1:47 pm and she would TRY to get someone out there. I have a outdoor unit. I could not leave it open. I wes told that someone will call within a half hour. It is 5:30 pm still no call. I finely got it closed. After cutting my arms on your door. So where do I send the bill. I can't believe you all tret senior citizens this way. I'm 70 years old. By the way its 6pm and still no call. Not that need them now but you all don't know that because I just told you. I will never recommend you.

THIS PLACE IS THE WORST PLACE I. HAVE EVER RENTED IN MY LIFE! THEY DO NOT TAKE CARE OF THE PROPERTY! I got a phone call after posting this review and they told me that they property was over 50 years old and I replied you still have to have standards even if the building is that old!

Kanita was very helpful explaining all details to the process

I've had a unit here for a little while now. Management is usually here daily and always nice. They are really easy to reach whenever there is an issue. Like renting from here.

This is a great storage! The newer management is awesome. Super friendly and its always extremely clean.

Check-in was smooth and easy. Complimentary lock waiting for us, able to book and arrive within the very same hour. Didn't even need to speak to a representative. Amazing.

V. and Adam were Amazing and definitely are here for their customers. Highly recommend

This place seems like a scam, I'd be very cautious about renting. I have been charged, given "access" and upon arrival was told via their agent from behind a computer screen that I actually didn't have a unit available for me because their manager who is not on site and not accessible cancelled the unit. I completed my contract online and paid the day before my arrival with my belongings. Prior to my arrival I received verification email and texts saying I was confirmed and had an access code. Upon arrival, I was informed by their "live agent" I was connected with via their screen that the manager vacated my unit. Not really understanding what that meant, it was clarified that the manager who was not on site and they had no way of contacting had cancelled my storage unit contract. They cancelled it for no reason and with no contact, I did not receive a text or email saying I did not have a unit available to me so it made no sense. I was told there was nothing I could do but wait until the morning. However my account has been charged, no refund given, and I never once had access to the unit. Had to repivot with all of my stuff in tow which was expensive and inconvenient. This place is a scam

They need to be shut down. Location is now a virtual facility. You have to talk to someone through a kiosk.They don’t know what is going on there they sold me a unit that already had a lock on it. They proceed to give me another unit that also had a lock on it. This company is a scam. I ended up going somewhere else to get a unit. I canceled my account they took 29.00 from me. And said it’s non refundable. I canceled my account and saw they are still trying to charge me for the new month even though I called. Do yourself a favor go somewhere else! Horrible experience and I wil never use them again

Terrible experience here. The property manager is either never on site or never answers the phone. The unit i reserved already had a lock on it, not allowing me to access it. The unit was supposed to be ready 2 days prior to me actually showing up and attempting to access it. And live service help did nothing for me. Terrible customer service. Might change my rating if they actually get their s*** together. Otherwise, avoid this place, store your belongings elsewhere.

Loved it everything was super simple!

Extremely unprofessional. You cannot get anyone when you call. I moved out and they are still charging my account over $100. Unbelievable.

Horrible customer service. Does not respond to multiple messages left for Branch Manager whether speaking to live agent or on chat. If I could leave negative points it would be negative 10. Would not ever recommend.

My unit was broken into and most of my personal items were stolen It was reported to the manager at the time but she didn’t seem too interested in reviewing the camera. The marketing is a joke just to get you there for 3 months and they triple the rates. This location isn’t worth the money, the units are old and ragged

There could be much better signage to find my unit and get into the place. The code on my phone would not work. I also thought my unit was climate controlled because that is all you advertise. Imagine my surprise to get to my Public Storage and find out it is not climate controlled. I will be moving out in the near future.

Anna really came through in a clutch when I needed it. She has always been so helpful and personable.

Ana does such a great job keeping the properties clean I’ve been here 4 years and noticed the difference!

Amazing and helped me through every step.

HARRIET was friendly and helpful. She was awesome!!!

The unit itself is fine. I have had it for about four years, and furniture has remained relatively intact. The door is nearly impossible to open, but these units aren't meant to be used for a long time. My main complaint is twofold- The kiosk sucks. Great if you are just looking to reserve an unit (probably), but the live chat with an agent doesn't work. It's also downright creepy just sitting there in an empty white room. Borderline liminal backrooms. I know it used to be an office, but maybe just tear the building down. My rent has QUADRUPLED what I reserved it for. It has doubled on average per year. I started my rent at 99/special. It is now 403 dollars per month. Close to the average rent for a bedroom in this town. For the state that the unit is in, this is utterly unacceptable. I'm not paying for a property manager, there's no maintenance on the units. I've let every person I know about the price and to steer away as far as possible. I'm glad to finally move in a space my own again, if anything so I don't have to deal with this company anymore. Edit: Also your opt-out button in the marketing emails leads to a 404 Error. Good job.

Excellent service

People are helpful and nice. However, after our “introductory period” (1yr) was over, rent increased significantly every 2-3 months. We started at $80 (web discount) now, our rent is close to $400 when the same units are renting full price for $100 something. Not cool. Apparently they don’t want long term storing.

Its not safe.

Kriste , you díd good job

Cramped and uneven pavement. But not really "busy" so decent privacy. Its storage facility.