Public Storage Self-Storage Units at 7625 Staples Mill Road, Richmond, VA

My unit was broken into and most of my personal items were stolen It was reported to the manager at the time but she didn’t seem too interested in reviewing the camera. The marketing is a joke just to get you there for 3 months and they triple the rates. This location isn’t worth the money, the units are old and ragged

There could be much better signage to find my unit and get into the place. The code on my phone would not work. I also thought my unit was climate controlled because that is all you advertise. Imagine my surprise to get to my Public Storage and find out it is not climate controlled. I will be moving out in the near future.

Anna really came through in a clutch when I needed it. She has always been so helpful and personable.

Ana does such a great job keeping the properties clean I’ve been here 4 years and noticed the difference!

Amazing and helped me through every step.

HARRIET was friendly and helpful. She was awesome!!!

The unit itself is fine. I have had it for about four years, and furniture has remained relatively intact. The door is nearly impossible to open, but these units aren't meant to be used for a long time. My main complaint is twofold- The kiosk sucks. Great if you are just looking to reserve an unit (probably), but the live chat with an agent doesn't work. It's also downright creepy just sitting there in an empty white room. Borderline liminal backrooms. I know it used to be an office, but maybe just tear the building down. My rent has QUADRUPLED what I reserved it for. It has doubled on average per year. I started my rent at 99/special. It is now 403 dollars per month. Close to the average rent for a bedroom in this town. For the state that the unit is in, this is utterly unacceptable. I'm not paying for a property manager, there's no maintenance on the units. I've let every person I know about the price and to steer away as far as possible. I'm glad to finally move in a space my own again, if anything so I don't have to deal with this company anymore. Edit: Also your opt-out button in the marketing emails leads to a 404 Error. Good job.

Excellent service

People are helpful and nice. However, after our “introductory period” (1yr) was over, rent increased significantly every 2-3 months. We started at $80 (web discount) now, our rent is close to $400 when the same units are renting full price for $100 something. Not cool. Apparently they don’t want long term storing.

Its not safe.

Kriste , you díd good job

Cramped and uneven pavement. But not really "busy" so decent privacy. Its storage facility.