Public Storage Self-Storage Units at 11530 Nuckols Rd, Glen Allen, VA

This review is not for the district management of this Public Storage, but just for the one employee, Hailey, who was extremely helpful to me during my move in processing for an additional unit. I am extremely thankful she was there that day. Normally, you will be lucky to catch anyone there throughout the day. The district management and or corporate management gets zero stars for severely understaffing this place. They never answer the phone that is published and never call back. That is because they have the same employees going back and forth from different facilities and not leaving anyone to man the facilities after leaving each one. When customers live across the country and have to fly in just to get support because they cannot reach anyone via phone, that is a significant problem. At minimum, they should publish the cell phone number that they actually give the employees to call new customers when we reserve a unit. They should also publish the actual hours that they are actually in the office because they are not there from 9am-5pm. I had a unit for years at this facility when it was CubeSmart. The service then was superior. Hopefully the district and regional managers will read this review and make some positive changes. I am thankful however for Hailey’s support during this additional move in and for presenting a smile with great service! Finally, I will say this facility is very clean, secure, and totally climate controlled. Had items in here for many years with no infestations, floods, or theft.

Mel was on time for our appointment. She was kind, courteous, and professional. She took care of all of my concerns in regard to removing Insurance and crediting me for my own lock. Her kindness to myself, and my daughter scored big points with me.! Towanda Robinson

Mel was sooo helpful. She showed me the unit before I completed my reservation which I truly appreciate. She provided great customer service. She answered any questions I had and made the process seamless!

Thanks for your help Mel!

Great service by Mel ! Thanks

Mell is wonderful she instantly helped me right away and her communication is A+

Great storage place. Good security. Temperature controlled. App can be used to open outer doors. Only downside is the parking lot is super icy in the winter.

Kevin was awesome. Helped me sign up for a second unit and was able to get me the unit next to my original! Perfect!

Great experience. Very courteous, professional and knowledgeable assistance provided by Kevin.

Worst customer service in the industry. I've been with this company for years. I only use the space to store holiday stuff and some files from my business so only go to my unit about 3 times a year. Every 3 months they raise the rent to now paying over 5 times the rate they are renting the unit for to a new renter. Tried to reach a manager of someone to talk to for over 3 months with no return call. Contacted main customer service and they could care less that I cant reach anyone at the facility ever. I told them I am vacating and moving down the street to Life Storage. They told me to sweep out the unit and that was it. Today 2 weeks later they are contacting me to pay for the next month which obviously I don't owe because we vacated last month. I could never run my local business like this, I would lose all my clients. They don't seem to care about that. Go with another company. There are many of them these days.

Absolutely terrible experience with this storage facility. The level of unprofessionalism is staggering. Both elevators have been down, leaving me unable to access my storage unit, which has been incredibly frustrating and disruptive. To make matters worse, there’s no one readily available to speak to. I’ve called three times over the past several days, yet I haven't received a single callback, even though the one person I managed to speak with (after days of trying) promised to follow up and never did. The entire business setup seems designed to avoid real human interaction and trap you in an endless loop of unhelpful automation. Every interaction is directed to ‘visit our website, send a text, download our app, or navigate our phone system,’ all of which seem to have the sole purpose of wasting your time without any resolution. When you do finally reach a representative, they have no answers and, at least in my case, make empty promises of a callback that never comes. This storage facility is not only unprofessional but also misleading in how they handle customer service. If you value your time and need reliable access to your belongings, avoid this business at all costs!

Facility is clean and easy to access. Carts are not available during non business hours which is a bummer but not the end of the world. Pricing increased it seemed quarterly. In just over a my rent went from $80 up to $150 when I decided to move to a different unit.

Absolute worst storage ever hard to use and access building

Wonderful help in the midst of crisis!!! A blessing!!

Kevin was extremely nice and very helpful! Walked me through all steps and took his time explaining everything perfectly!

I popped in with a few questions worried I'd be interrupting someone's lunch, but Ms. Cora was waiting at the counter. She answered my questions in detail and took the time to pull up my account to be sure the answers were relevant to my needs. Thanks 🥰

Kevin was very helpful when a situation happened with my lock!

Kevin (office attendant) was very courteous and attentive to my needs.

Kenny was helpful and efficient. Clean and convenient

Very predatory company. They put a lien and actioned off all my stuff. I was one day late on a payment and they charged me over 150 in fees which made it impossible to catch up on the payments and they wouldn’t allow me to do a payment plan. Never again using their services.

Art provided me with one of the best customer service experiences I’ve ever had. I definitely recommend this location!

Very clean facility very friendly staff and reasonable prices

I’m from out of state and was looking at prices around the area. All I’m going to say is Shawna is awesome. I won’t be ready to store for a couple of months but I know exactly where I’m going! Unbelievably awesome customer service. I haven’t had an experience like this is years!!! Thank you Shawna for all your help today. If I could give you 10 stars, I would.

Very clean and good customer service

All good. Quick and easy. Kim was great to deal with.

Kim made the process quick and easy!! Great to deal with.

Great customer service from Esther and Leolia.

I was looking for a public storage space to store myself and I came a cross the Nuckols road location. Leolia,who is the manager made the transition so easy for me. There was a problem with the lock, but she was able to make accommodations and move me in to another unit. She is the best!!!!

Great customer service from Leolia!! This public storage has won itself one more consistent customer as long as she’s there. Other public storages need to step it up.

By far the most exceptional service I have ever received!! Leolia knew what I wanted, made sure everything was how I wanted it and did everything so quick and easy! Only ever coming to this location and it’s all because of great customer service like the one she provides.

i recently went in with interest in a unit and leolia was absolutely the sweetest and helped me find exactly what i was looking for. the prices are great, i’ll definitely be back to get one. i would highly recommend leolia when you go visit the location

i have been to quite a few storage places, but this has been one of the best experiences i’ve had by far!! Leolia was very helpful and patient with me. great customer service!!