Public Storage Self-Storage Units at 1616 Seminole Trail, Charlottesville, VA

How great is Seila here in the Charlottesville office. She keeps you updated and is a wonderful person to work with . I enjoy her attitude and willingness to help. Thank you, Sheila

I have wonderful service today with shut up David and Melissa Melinda

The best so friendly wonderful prices

Davey was very helpful setting up our unit. It was a very efficient process

Davey is awesome! Great customer service very nice and helpful

Great service by Davey

Ms. Sheila And Mr. Davie Are THE Absolute Best!!! Available, Kind & Considerate!!! Public Storage Did Right By Giving These 2 The Keys!!!

Ms. Sheila was super helpful and very thorough with any questions I had.

I received a voice mail in regards to my storage unit auto pay defaulting on march 2 which I was not aware of. The rent is due the first so I was now late. Luckily for me I had planned to move out in the next few days and had some questions to ask before I made the payment. When I returned the call I missed I spoke with Sheila from the this location (Charlottesville) but my storage location is Richmond. We discussed my payment and then I went forward with my question. I asked “if I plan to move out in the next few days would I still be responsible or receive money back for the days not being rented with public storage.” She immediately got NASTY, first she didn’t know, then she told me it was possible but didn’t know on what basis, and then she couldn’t answer my question I would need to contact finance. Her tone was harsh and she was snippy and short. I was highly offended. I have not once missed or been late on a payment and even if so should be treated with kindness at all times! Sheila did not display customer service, care, or kindness. After I hung up with her I called Richmond and they were able to answer my question. They were polite and knowledgeable. When I mentioned my call with Sheila they also stated this is not the first time they have had a complaint.Thank you to the Richmond location. If this were my business I would designate someone else to make the calls to customers. Sheila would have made me move if I was not already planning to.

I highly recommend this storage for anyone who wants to move their staff to a safe and clean place.

The older lady behind the desk was extremely rude and not at all helpful. We said we wanted to cancel our reservation only to have a new charge which has caused an overdraft in my account. I HAVE BEEN REACHING OUT MULTIPLE TIMES TO HAVE A REFUND as it was not authorized to rent for an extra month. You're better off with any of the U-store It's due to its reasonable price and actual customer service.

Davey was very nice and helpful and if I had to recommend storage place it would be Public storage of Charlottesville VA:)

Service has been great Sheila was wonderful

I feel very confident that the items that I have stored at Public Storage are safe and secured with Sheila working there. My last conversation with Sheila , she put my mind at ease concerning this matter. SHEILA is definitely an asset for Public Storage. She is very easy to talk to and also very accommodating.

Sheila and Dave are FABULOUS! Very helpful, patient, and informative. I couldn’t be happier.

Great Customer Service Team,very clean establishment!

Great people very friendly, if you have stuff you want to keep safe, i suggest you put them in the capable hands of the amazing staff at Public Storage

Davey and Sheila are very helpful, good temperament. It's always a good pleasure to come into the office with kindness and ease knowing your needs are met. Keep up the good work 👍.

I’ve been renting from Public Storage for over a year now, and the service and space is great. The customer service representatives handles all my questions & concerns in a ; caring, respectful, and efficient manner. I really appreciate your kindness during my time of need. Thank you, Alesia 🙌🏽

Sheila and David have dinner at wonderful job...

Davey was super helpful in getting me set up with my storage unit! Everything was very easy to set up!

Property manager is so helpful and knowledgeable! She helped us navigate computer snafu and worked to get us the larger unit we needed. Storage units are clean and accessible, highly recommend Public Storage!

Sheila and Davie were great!!

David and Sheila were awesome! Service and location are great.

Sheila is the bomb

These guys are great- they have been super helpful. We have had a lot of deliveries and in and out here and they have always been super informative and helped us get things taken care of. Also love using the app to work the gate- that is neat too!

Mr. David Henry was the nicest man that I enjoyed talking to and everything was just perfect…

After 6 months Public Storage jacked up my rental unit cost by $50.00. It is unacceptable to rent a unit at one price and then up the cost by $50.

David was very helpful in finding the perfect storage solution for us today. He even tried to find us better pricing and different payment options to suit our needs. Thank you david!

I can’t say enough good things about the Public Storage in Charlottesville! I moved here from Alabama and my apartment wasn’t quite ready for me to move in so I had to find somewhere to store my stuff. I needed a short term lease, and I’m glad I found Public Storage. The entire process has been seamless and superb customer service has been provided. I was able to find a storage unit the same day I called the office and moved in right then and there. Then as we were done unloading the truck, my dad accidentally closed the tailgate door on the lock (which still had the key in it resulting in the key breaking in the lock). The front desk attendant was so nice in assisting me in getting a new lock. I’m so thankful for the courteous customer service that has been given to this out of towner! If you’re looking for a safe, reliable customer oriented place to store your stuff in Charlottesville, look no further than Public Storage.

Dave was an excellent customer service manager he answered all of my questions and told me about the storage information including pricing and mentioned the app on how I can pay my storage bill each month this is my first time using Public Storage

Public Storage Charlottesville, Va. Is an awesome storage facility. The staff is highly trained and qualified to meet your needs.

dont recommend at all the monthly prices start off good and then you pay at least 3 times the amount monthly while they still offer cheap rates for the same size unit to lure new clients in while they take advantage of their long time clients. I started off paying 79.00 per month and have had a unit for 4 years and now paying 245.00 per month. i have no other option due to personal reasons. i have tried to see if they would help with pricing and it seems everytime i have asked it seems to go up the very next month. im hoping to try and find a way to get out asap. i would say price gouging at its finest. if there was a way to give a negative star review it would be negative 10+

I just rented a unit and it’s just as advertised. Staff member Sheila is super helpful and the rates on the unit is more than reasonable. Recommend.

Christine was great helping me with the rental of my unit

She was very helpful, kind and professional!

Nathan in Cville was very patient, knowledgeable, patient, a great listener!, last option was best for me, great price, everything went smooth, no complaints. Thank you Nathan

Very professional and admirable area to insure security protocols on the site. Thankful for the promotional start up and the convenience of automatic payments.

Shelia is nice lady,always helpful and pleasant 😊

Sheila did a fantastic job. Quick and easy. I have two days to move so she definitely helped my stress level go down substantially. Thanks again!

Sheila gave me professional service...when I needed a unit to settle my real estate needs...thank you so very much ..have a blessed day

Sheila was awesome to work with. She made it easy and quick !!

Had a problem getting into my mother in law’s unit and Sheila was helpful and understanding when she helped me out with that.

I enjoyed the servise i reseved. It was friendly and made me feel wcomed. Sheila was very helpful and would come back when I need storage again.

Sheila was wonderfully helpful and my wife and I were able to sign in and grab a storage unit quickly. She was super helpful and we’ll definitely use Public Storage again!

Sheila was very nice and helpful

Sheila has been great helping me & my family navigate through public storage!!

Thank you So much sheila at Publix stores literally brought the storm in but was able to unpack my stuff through all the snow🥶🌬 she has excellent service thank you you’re a true queen!👸🏼