Typical shady corporate tactics from private equity owners. Investors are more important than customers.They hook you with a low monthly price or introductory rate, then charge all sorts of fees totaling 25-35% of the original amount.
I'm amazed that the local staff are super helpful and friendly, as I'm sure the corporate owners are paying them pennies on the dollar. Stick with the mom & pop storage places, if you can still find them.
Is there a reason why the elevator is STILL not working??? A month later. During the season when people are taking their things to and from? And the manager on site will tell you "guy will be back tomorrow".
I left a bike here while moving out, and the property manager Michael was nice enough to store the bike while i was gone so no one would take it until i could come back. This is great service, and im happy with that detail. Thank you.
Just rented a unit today. Michael was the most helpful person I have dealt with in a long time. Answered all my questions, explained everything. Great experience!
The staff at this Public Storage in Southlake are awesome!! They're accommodating, professional and always follow-through on their promises. Nick and Michael are great!!
We love the team at this location! Amanda is always helpful and super friendly. She’s always finding the best solution for what we need. Love the customer service! Highly recommend this location 100%!
Michael made everything very easy and is so nice! Very clean facilities and easy to access whenever is needed. If you’re looking for a storage facility that takes care of their customers, look no further than this Public Storage!
Michael was very helpful. He was kind and thorough while helping me and my family with our situation. I really appreciate the attention. I highly recommend.
We have been clients at this location for several years and have worked with various storage companies and management teams during this time. We can say without hesitation that the new Public Storage team--and especially Michael--are the most helpful and friendly people to work with. The facilities and especially bathroom are clean, the units are climate-controlled, and the security and app access are helpful as well. Very highly recommend.
Michael deserves a substantial raise por his professionalism.
I came in to ask about unit pricing and availability and the girl who helped me at the front, Jessica, was super helpful! Explained the process and made things incredibly easy during a really stressful time for me.
Quality of place is nice but their service isn’t that great. Because the staff isn’t always at the front desk and available to receive guests who have issues.
Michael did an awesome job helping me get the perfect unit! Very helpful and a pleasure to work with! Thanks
This place is a rip off, was pleased at first, then Public storage bought this place they immediately raised the rates i started out paying $110 per month and am no paying $250 per month for a 10X10, ive had water damage twice and the insurance that they made me buy and is owned by public storage only paid me $100 on $2500 damage, very unsatisfied and plan on moving soon
What a great experience dealing with Brandi. She assisted with the rental of a second unit, was polite & made certain I knew the limitations of the Orange Door insurance. I purchased it, although little protection, AND secure coverage at SF.
Polite, professional & friendly! Thanks Brandi! :)
Brandi was one the best public store managers I’ve dealt with in a long time! She was very patient as she showed me multiple units, never rushed me and made the whole process very smooth.she made my out of state transition and relocate a breeze and headache free. It was a great experience! All in all if I could give 10 stars I would. I will be suggesting this location to people.
Outstanding service and attention from Brandi! I have rented storage units here for many years. Since Public Storage and Brandi (property manager) took over, everything has been wonderful. The property is clean and the entry systems work flawlessly. Brandi is so professional, friendly and responsive to all of our needs. I am confident that our things are safe and secure at this location!
They make it easy to manage from out of town, but prices are outrageous. Frequent increases, even with autopay. Insurance increased since Public Storage took over. Beware if you end up storing longer than expected, it will cost you (way more than 1 free month).
We also found a dead rat in the unit, which they refused to believe until we showed the body.
Karen was so helpful! Great service!
Karen was amazing. This place is what storage units should be like. Keep it up!
Karen was very helpful with all of our questions; she was very professional and polite.
I will recommend your company and definitely have them ask for Karen Atkins.
Karen in the office is very helpful and proactive. The non-climate controlled units get a but dusty over time, but no problems with rodents in the 2 years I have stored there.
Very clean, efficient and dependable storage unit. Karen, the property manager is quick to return calls, and help out in any way. Our company has several units here, and we are very pleased.
I have been a customer for quite a few years. I was having difficulty accessing my account with the new Website since it launched last week along with other people having same Issue. I tried support did everything that was suggested. Still no luck. They said they would forward the information to appropriate team. That was the last I heard from them. I tried to use the payment over the phone. No luck would not process it trying several cards. So I was able to Reach Karen at my Facility in Southlake. She was professional and friendly and extremely helpful. So Thank you Karen for assisting me on making my payment for my Unit. You’re in good hands at this Facility! Again, Thank You Karen for all your help!
Karen was extremely pleasant and helpful. Highly recommend.
Such a great experience. Karen was knowledgeable and very helpful
I highly recommend Simply Self Storage in Southlake.
Wow - the facility is immaculate, extremely convenient hours and access and the team was amazing. They were very helpful, professional and efficient.
They also have numerous protections for your storage unit. Certainly a 5 star experience!
Only good things to say! Karen and Janie have been extremely helpful as they have taken over the management of this facility. Previous management had locked the bathroom - thanks for opening that back up to your tenants! Always been prompt with responses and helpful with any needs. Been here for 2 years and never been happier!
Clean and nice area to store your belongings at. Thank you janie for helping me with the move in process and answering all my questions
Janie and Karen were so helpful
Clean facility and smells very nice. 10/10 recommend this storage facility
Karen and team are great! Good clean property.
Since both Corie and Ken are no longer at this location, this place has gone down hill. The halls are dirty, I can never find any of the flatbeds, and there are moths in my unit. On top of that the rate increases are outrageous. Go elsewhere.
Previous review: Got my 2nd storage unit with Corie and Ken. Won't go anywhere else.
Manager of Southlake location was very helpful!
Karen was extremely helpful over the phone!! Great customer service! I’ll be coming in soon to rent a unit!!
Karen was extremely professional and helpful, with all the questions that I had the other day I came in!!!
Janie and Karen are very nice and welcoming. Great staff and competitive pricing.
The new manager, Karen, is absolutely lovely...super clean facility in a great location, and we were able to grab a large unit right away, which can be tough in the Southlake area. Very happy!
Corie McAnally was very pleasant and was very helpful. We rented a unit and she facilitated the procedure very quickly.
Jessica at the Southlake location was super helpful and got me set-up quickly.
Very clean facility and sweet staff!
Great service from the team at Simply Storage in Southlake. Thank you Savannah!
I am looking to move to Southlake so needed storage unit. Very friendly staff and so pleasant to speak with. Will definitely contact this facility again because they had friendliest staff and units/prices when I called around.
Very friendly staff and helped me get the exact size storage I needed I would definitely recommend simply self storage to my friends. Great prices that beat other storage facilities and safe environment
Excellent service, Corie answered every question I had and was able to accommodate my storage needs.
Been using this place for years. Always clean and cool. Security seems good as well. Prices reasonable; certainly less expensive than some other places.
Ken at Simply Storage in Southlake is THE BEST! KEN ALWAYS go above and beyond to be sure you are well taken care of. Thank you, KEN! You saved the day when I was trying to move in a very quick timeframe. :)
Will recommend to friends and family, very helpful staff thanks to janie and clean units didn’t have to worry about anything.
Very helpful, friendly, and fast rental!
Wonderful experience with the staff, knowledgeable and polite
Shout out to Corie for helping me find a suitable storage until for when I was moving! Nothing but kind, honest, hard working and helpful during the whole process!
Easy process to rent the space. During the process of moving I realized that I needed storage. I talked to Bella and she was amazingly friendly and helpful. I was a total mess but she walked me through the process over the phone. I initially chose Simply Self Storage based on a recommendation from my sister and I’m glad I did. Super easy was exactly what I needed during all the headaches from moving.
Great service from Bella who helped me find a good storage unit that was the right size for my stuff as I go house hunting.
Shout out to Corie who has always been helpful. Thanks for being there, helping as needed and always having a customer focus. Highly recommend.
Corie saves me and my work. When we need more space, she finds it. When we finish a job and I no longer need a unit, we take it off. The flexibility and professionalism really make a difference. Thanks!